Delivery
Yes
Taco Bell in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Offerings
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Salad bar
Yes
Vegetarian options
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Dessert
Yes
Seating
Yes
Amenities
Gender-neutral toilets
Yes
Good for kids
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 716-833-8332
Site: https://locations.tacobell.com/n...
Site: https://locations.tacobell.com/n...
Opening hours
- Monday:7AM–1AM
- Tuesday:7AM–1AM
- Wednesday:7AM–1AM
- Thursday:7AM–1AM
- Friday:7AM–1AM
- Saturday:7AM–1AM
- Sunday:7AM–1AM
Taco Bell in other cities:
Comments (199)
I use to love taco bell but they have gone down hill. The union Rd location is always out of stuff. And the maple Rd location always forgets stuff u order when I do drive thru. Ive complained to corporate about my experiences many many times but they have yet to respond to me. Dont waste youre time and money with taco bell
I periodically come to this location hoping that at least one time, Ill get what I ordered without any issues. Still waiting. This location is routinely out of basic restaurant supplies (sauce packets, syrup for the soda machine napkins, utensils ext). The staff is friendly and helpful, but this location certainly lacks proper management to support their staff.
The drive in was closed, so i had to go in.I was on a budget and the staff was so helpful in assisting me with my needs. The place was clean and the food came to me in an orderly fashion. Overall 10/10 would come back. Its taco bell, everyone likes taco bell.
This place was out of practically everything tonight. I went to pick up my mobile order, and I am glad I checked the bag. Because they were out of so many things, 3 items werent there. So if I hadnt looked, no one was going to tell me. I dont blame the staff for not having the items, but they couldve handled the situation differently.
I love taco bell, drove 7 miles to get some and what a let down..guy working rudest ive seen so far waited 15 minutes for them to move 2 cars.had to ask 3 times for a reciept.. could not ask for hot sauce as he wouldn’t look at me or respond..food was upside down in the bag so the taco meat n cheese went everywhere..also they over charge..menu says one price and they charge more..last time they said they are not corporate and charge what they want!! I wont go back
Consistently cold and seemingly underdone food, drink machine is always out of syrup, and its pretty gross on the inside. Food always leaves me feeling a little apprehensive to eat it in fear of getting food poisoning. This isnt normal for Taco Bell (for some people it is but I love a good chalupa) but this location in particular. Something is always wrong, whether its no sauce in the bag or putting lettuce on my tacos when I asked to please not put lettuce on it this time.
I was hurried through the drive-thru (nobody was behind us) when I was still trying to order (one soft pack of tacos) When I pulled up to the window I did ask if they got the rest of my order. They did not.... I did ask if you could please add that to my order. I was told they cannot add it (two hard shell tacos) on that I would have to drive around again. Once Iwe pulled over in the parking lot to eat the tacos the bag was drenched in sauce. The meat was already ripped through each individual wrapper...... I had one giant soupy bag mix of taco meat and paper. ( Photos to come ).I wish there was another Taco Bell closer in Amherst, this place is really gone down hill.
I dont wanna be a Karen, and I never complain like this, but I am convinced that this is the worst taco bell in the tri-state. They never have anything. Today from what we ordered, they were out of coffee, all freezes beside cherry, and couldnt make a cheesy gordita crunch or a beef chalupa. We ordered online so when we got there and half of our order was missing, they couldnt refund us or anything, we just had to order different stuff that we didnt really want so as not to just take the L. Every single time we come here, they are out of half of what we order, and instead of telling you that, they just dont make any of it and give you the bag without a word. And then when you have to go back around about everything youre missing, they say, Well we dont have the stuff to make it. I understand supply chain issues and stuff, but to just not make the food that I paid for and not tell me, then let me drive off, is really ridiculous. Its shocking honestly, as a kitchen manager myself. Wow.
Constantly busy, they are always out of chicken, always out of Baja Blast, slow, everyone seems like they hate working there. Ordered via the app and they didn’t start making my food until 15 mins AFTER I arrived. Watched them use a napkin to assemble the food as opposed to gloves. Not to mention, rather than just telling me they were out of chicken, they chose to put “steak” on my chalupa and not say anything. I really hate going to this location but I’m not willing to drive 15 mins to Cheektowaga just to get a burrito or two. Get a grip.
Dirty tables. They didnt add the extras jalapenos and lettuce we paid for. They also never gave us our drinks or utensils for power bowl. We were ignored for quite a while before someone finally came to the counter to give us our cups. Never going to this location again. Waste of money.
One day around 12am we go through the drive through to get food. When we get there they tell us they don’t have half the stuff on the menu which was everything we wanted so we had to take a minute to figure out what everyone wanted. While we are the only car in the drive through thinking about what we want the person on the headset tells us the stuff they do have and we told them ok we are thinking but thanks for the suggestions. Then they come on the speaker again a minute later and say that the other location 25 minutes away was open and probably have the stuff we wanted. We then proceeded to tell them we don’t want to drive that far with gas prices being so high so we will just continue to think. They come on the speaker again 30 seconds later mins you there are no cars in the drive through behind us still and say if we don’t know what we want we are gunna have to leave and once we told them to just give us another minute they proceeded to tell us they are not going to serve us anymore and that they were going to call the cops on us for harassment and they cursed at us through the speaker in the drive through. We then proceeded to ask who the manager was and they wouldn’t tell us so when we pulled up to the window to find out they were hiding in the back but we did find out that Jen was the manager that night and she was the one who started all the nasty language and threatened to call the cops all because we didn’t know what we wanted when they didn’t have the actual stuff we knew we wanted. This is unacceptable and shouldn’t be left unresolved. Very unprofessional and I will continue to go higher with this issue.
This is the only taco bell in the area now, so its always real busy and unfortunately because of that my orders are never right. There is usually quite a bit of stuff missing from my orders. Plus half of the menu is missing at the drive thru menu... I gave 2 stars because I like taco bell but its really gotten bad.
I have come to this taco bell a few times and every time i go i tell myself its the last i go. This is by far the worst taco bell you can vist. They are ALWAYS out of half of their ingredients, ALWAYS get your order so wrong you wonder how it is considered food, and the staff are ALWAYS unhappy to help. 0/10
Ordered off doordash. Cheese in my chicken quesadilla isn’t melted... like at all. there’s creamy jalapeno when I requested none and also no tomatoes, which I paid to add. They forgot my order of cinnamon twists and gave me 2 drinks I didn’t ask for. The cinnabons I ordered literally don’t have cinnamon on them lol. Will never order from this location again
Went to Taco Bell at 1:15a.m. mind you they close at 2a.m. pull up to the drive-thru asked to place an order I was told they were closed because they were out of ground beef go figure!😒so I proceeded to ask for chicken instead I was told they were out of everything 😆 horrible place of business shut them down!!! Also they were walking around as if they were open so theyre stealing time as well!!!...
This place is the worst. They are always out of something. They wont sell nachos if they dont have a bowl for them, wont tell you they only have small cups until youve paid and they are handing you the wrong drink. The order always needs to be thoroughly checked and are mostly wrong most of the time. Employees are rude and not once have ever been helpful. And I still dont understand the idea of wearing a mask but having your nose out. Just dont wear it then its very silly. This place is never worth it unless your trying to have someone make you mad.
I need to start by saying I am a Taco Bell fanatic. I would live off of Taco Bell if I could. This Taco Bell has been the worst Taco Bell in existence for years. They almost never get my order right. There is always an absurdly long wait - anywhere between 5-15 minutes sometimes more. Today I got there at 6:59AM (they open at 7) and at 7:03 an employee told me they were closed. I waited in the drive thru patiently for them to be ready with no greeting until I asked if they were ready yet around 7:10AM. At 7:13AM someome came out to tell me I needed to leave because it is on a timer. They need to do something about this location. I hate to say it, but I will not be back.
One word. RUN!!! Turn around and drive off.. This place has a bad odor as you enter the door. The food takes forever. The employees are talking amongst each other. And using profanity like its another language. You better open your bag to make sure everything is in there before you pull off.
It was a nice and calm night. Taco bell is clean place and the food was good. They are covid ready also 6 ft distance.
Make sure you check your food before leaving! Tacos were not Supreme like we paid for.. not a single napkin for 8 messy tacos and no fork for the fiesta potatoes. Ridiculous
I was doing doordash as a driver and the employees decided they arent doing doordash orders. So drivers have been driving out there all night , wasting time money. And the location is loosing money.But they can definitely smoke weed in the parking lot, and be on their cellphones at the window. I recorded by the way, so I will be sending that to corporate
There was at least 10 people working yet the dining area was dirty and none of the tables had been cleaned. The was no ice for the pop machine. The was garbage all over the parking lot.
Food is generally good and fresh at this location. Usually go through the Drive Thru and have a horrendous time with it. Have to repeat myself multiple times and then still have to clarify the order when I get to the window.
Manager was rude. Closed dinning room at 730. Not sure if it’s short staffed or laziness but I’ve never heard of Taco bell closing so early. And drive thruway was very long as always.
Very bad service.the peope working inside fighting verbally instead of working.they are real slow and bad attitude. Attention to the management: please make ur service better.train people how to talk with customers. They always forgetting things like sauce, straws. This is not the service we pay for. Your store is very busy does not mean you dont care. I wud give zero star if i cud
I got a bahablast that was white and tasted TERRIBLE, my taco wasnt correct, I had to wait 20 minutes before I went inside and asked what was taking so long and they NEVER even started the order. The lady seemed very lost with everything going on, worst taco bell service ever
They get the order wrong at least half the time if not more. Tried going for breakfast 3 times over 3 months and every time they did not have coffee or orange juice, just pepsi products.
SLOWEST “fast food” I’ve ever been to, spent an HOUR in the drive thru and couldn’t escape, aweful service, the messed up my order THEN ASKED ME TO GO THRU THE DRIVETHRU AGAIN BECAUSE THEYRE ON A TIME LIMIT
The potatoe soft tacos were dry and didnt taste good at all.
They were out of many things, out of their control im sure. Doing an on line order for delivery, they deleted sauces and substituted a different drink with no explanation or even a free side or taco
Literally just sucked up a fly from my drink. Genuinely almost puked. I dont even know how this happens unless it was on purpose. Disgusted.
Disappointment would be the word I use most often to describe this location. Disappointed but not surprised. I can handle the shortage of ingredients and apathetic service, but is it too much to ask that they repair the outdoor menu board? Get it together, Corporate. This location needs maintenance.
Stopped in about 630 on a Friday. Drive thru line was about 20 cars long so my wife and I decided to stop in. There were 2 other guests in the lobby when we arrived and about 5 employees standing behind the counter. 1 of which was eating a bag of dotitos chips behind the counter customer at the counter seemed like they were unsure what they were order so we opted to use the touch screen register. By time we finished ordering all the employees scattered as someone I presumed was a manager walked up front to assist the cashier. There was 1 guy working the line where I could see (I believe tacobell has a drivethru and counter line) after out food came up we had to wait for. Cups since we used the screen to order and no cashiers were to be found. The guy at the line seen us waiting and grabbed us our cups.getting drinks and 2 of the 3 options I tried looked like there was little or no syrup in the machine. Got home, Food looked rushed and tasted bland I had to drown my food in Diablo sauce to make it appetizing. The chulupa shell was cold and cracked in half, my taco was sloppy and the burrito looked like that worm creature in star wars and the cinnamon twists tasted like plastic. If I had to eat here again I would say no thank you.
Who ever making the chicken quesadillas now is using to much hot sauce. It never been this hit before. I can’t even finish it.
The tacos that were given to me were soggy. but the positive I did get extra Pizza which was a miss order. (Which were also soggy).
The drive through is sooooo slow after 9 pm the employees are rude and they always cancel some of the Uber orders because they don’t wanna work
The worst customer service I’ve had in a very long time. The women taking our order was rude, she never announced herself, simple stated, what can I get you.She also never told us they were out of ice, just handed us 2 warm Pepsi’s.Then she disappeared, a man appeared a while later and handed us a bag, never said a word. I asked for a hot sauce and a mild sauce, he grabbed a hand fulls of mild but no hot, opened the window and again said nothing just held the bag out.When I opened my tacos the shells were broken into so many pieces I couldn’t possibly have held it together.Terrible!!
No line, still a wait. I had to ask to order my dinner and there was maybe 3 people in the restaurant with around 7 people behind the counter.
This Location is Terrible: Got food from drive-through. Total being just over $37 dollars. After getting my food at window I asked if it’s everything I ordered. Answer way yes. But when I got home turned out they forgot 1 ordered. So I went back. Workers were rude but did make the supreme burrito that they forgot. Did it with a sloppy attitude. When I asked to be compensated for lost time and a 2nd trip that I had to make. Manager gave me a card to sign up for reward points. Told me that’s the best they can do. What an insult. Just lost a customer for life……..
Today I was touched by the kindness of the window guy. This story is interesting is because I was pondering on if I would buy two power chicken bowls or just one. I finally decided to order 1 bowl and once home share it with my son. After ordering and paying for it...the guy opens the drive thru window & tells me he is giving me two bowls because an extra bowl was made by mistake. I was so delighted and thanked him real good. Made my day. My son enjoyed his chicken bowl.
Worst Taco Bell ever. I ordered about 5 times in the last year from this Taco Bell, they literally left out about $50 of my food. It’s unbelievable how they can’t get any order right. Can’t they read the orders or something? Also, Taco Bell customer service is the worst, they make it so har to get a refund that you give up. It’s a shameful business. I hope you close soon.
Ive gone to this taco bell frequently but tonight the staff were the best theyve ever been. I ordered two tacos with beef and four others with black beans. The guy that took my order confirmed for every single taco that they were with beans to make sure I didnt end up with a beef taco just in case I was vegetarian. I thanked him at the window and he was even more kind at the window. With how things have been over the last year it was so refreshing to have someone go out of their way to make sure I had everything right.
We asked for a full refund on what me and my mother ordered, we ordered 7 items and they were out of 4 of the items. We DID NOT GET A REFUND ON THE DRINKS, WE GOT A REFUND ON THE FOOD BUT NOT THE DRINKS WHAT THE HECK.
Not bad. Friendly service and I havent had an issue with my order yet. The food tastes good, its Taco Bell so you know what to expect. The drive-thru can get a little slow at late nights.
They NEVER have delivery orders ready on time. The employees are rude. When you go inside they will completely ignore you and the 10 other annoyed people standing in line. Bathrooms are disgusting
Easily the worst Taco Bell you can go to around. Problem is theyre the only one around me so I find myself going back trying time after time for that elusive 10% they get the order right and it tastes good. After 9pm the drive-thru is a standstill and you will find they run out of most everything. The Baja blast doesnt hit how it used to its always so watered down as they dont care to change the syrups in the machines and will often just say they dont have any. Cant even blame the workers but whoever owns this building really doesnt care or know how to manage employees.
Food is cooked well. Im not a huge fan but I do like their Crunch Wraps. My son is the huge fan. But folks are nice and quick too.
4/18/22 : Their roof is leaking. In fact its leaking this day at, onto machines right above where they are making food. Gross.7/4/2021. Update to review. If your lobby closes at 8. Then you should lock the doors, so when I show up at 820 and dont want to wait in the large line in the drive-thru I dont have to wait. The sign is SO small and basically printed in gray that you cant even see it when your parked right in front of it.Basically invisible.First review: If you say the sauce is in the bag it should be in the bag.
I pick up delivery orders from here and somehow when there’s barely anyone around it takes 10+ minutes for them to even acknowledge that I’m here to pick up orders. Cash registers are frequently abandoned
If you go through the drive-thru you may get your order quickly. But they seem to not care about the speed of their service inside the restaurant. Ive had to wait for someone to come to the register to take my order, at times for several minutes. Other times Ive had to wait for upwards of 10 minutes to get my food. This place is very, very poorly managed.
Shocking they were out of 75% of what I wanted to order. The tacos I did get were awful. Soggy and tasteless. Sticking with tacos from home.
Taco Bell advertises having breakfast but every time you go there, the doors are either locked or they say they aren’t serving breakfast
Slow slow slow service. Rude confused staff. Next time I crave tacos, Ill keep it local and go to Mighty 🌮 Taco. Hey Taco bell go back to California.
Horrible service....Either they forget items, common items are not available, soda machine nothing but carbon, employees are there to socialize than work, dirty and management does nothing....Sadly this is one of 2 Taco Bells in the area and sits on a gold mine....AVOID
Screwed up orders numerous times. Multiple times the doors were locked despite being during the open hours.
Ordered online from tacobells website. Order number is 981647. I ordered vegetarian items, but they put meat in it. When I went back in the store to complain, they didnt care. No body talked to me and no action was taken. Didnt even offer to replace the item. I guess avoid this location if you are a vegetarian.
Pretty ghetto, not very clean and taco shells were stale.
EXTREMELY POOR SERVICE!!! S-L-O-W!!Poor customer relations.. Slovenly looking workers..running a cinabon coffee special fir a short time.. Had no coffee!
Awful!!!!!! If you go to this taco bell after 7 GOOD LUCK! Complete chaos! Always a line, workers running in and out after there friends. Your order will be wrong, oh and the best is when I got to the drive thru window there was music blasting and some young lady literally twerking on a young man that worked there! If I had not already pre-paid for my food I would have left, which I should have anyway because my order was wrong!! It looks like a frat house party there! Embarrassment!!!!!!
Drive thru, after everything I ordered, he said ok pull forward. Asked for no tomatoes and they were there. She didnt give me napkins or straws for drinks, and didnt askbif I wanted hot sauce. Its been 4 years since I went to taco bell, 8 years from now I may try it again...if they are still around.
This location has gotten terrible. No one at the counter, to worried about grub hub orders, took 20 minutes to get my food and then the order was wrong. Didnt realize till I got home. I ordered 5 soft shell tacos, got 3 hard shells, a crunch wrap supreme, which was right, hot and medium sauce, got no sauce. Cant believe this taco bell is still open. No work ethic and they want more money to screw up orders. The whole time I was in the building one employee was texting on their phone. This was around 6pm on a Saturday night.
Get your ice machine fixed. Thats unacceptable. I got a soda without ice because I thought it would be at least a little cold from the machine but it was warm and flat. You should be giving that nasty swill away for free. I complained to my coworker and she said its been like this for weeks now. Also I wasnt asked if I wanted any sauces.
If I could give 0 stars, I would! One star because thats the amount of orders they got right out of the last 10 times Ive been to this location. Very disappointed.Doesnt give refund or even anything remotely close to what you order even though they cant provide what I already paid for... flaw in their logic and the technical aspect of the app!
With their $16 an hour sign out front, the ability to include requested sauces seems to be too difficult from the drive through. After parking and going inside where I waited quite a while with a group of people, no one manned the counter, no one acknowledged anyone up there, even as one employee stood arms folded near the drive thru. Later someone finally turned and asked, is anyone up here actually ordering food? One person responded that he was just trying to get the sauces that were not provided, I admitted the same. Which seemed to be a off putting task. My short trip now an extremely extended amount of time, I hurried away to find that straws are also something that are beyond the realm of memory tasks here.Its sad that folks blatantly do not care.Its sad that people will not go to an actual restaurant after 1 bad experience but will keep returning to places like this where the level of effort is non existent.I look forward to the one being built to open soon. Hopefully whomever owns that one will actually train, monitor employees and provide people with food to at least a correct level.
Its taco bell its not great but its not awful
One of the workers picked up cups off of the floor in front of customers and said oh they’re still good. Then continued to hand out unsanitary cups.
Possibly the worst service ever . Just nasty and mean... Dirty.. Im surprised the health department passes this place..
I’m vegetarian and have been given meat in place of my requested bean substitutes too many times to count. after sending emails about the situations with no reply it becomes frustrating. when i try to order well before 2am and told they’re not open til 2 today it’s infuriating. there are some employees who are amazing but the many who don’t care overshadow those who do.
This was by far the worst Taco Bell Ive ever been to. Im from Missouri and I feel bad for people that go to this Taco Bell. I always love the food and on vacation I decided to get some. I waited in the drive though for a whole hour before I got my food. I ordered through the app and I had no idea if I could go in or not. When I got to the Taco Bell the line was LONNGGGG and I already paid for my food so I was gonna get it. I hope that they were just understaffed.
The best Taco Bell in Buffalo! Food is always fresh and fast service!
Order was incorrect, food was sloppy, dry, and room temperatured. Very disappointing, wont return!!!
Went through drive thru. First off when I open the bag and my burrito is wide open and the contents of the burrito are all over the rest of the food. I get it out of the bag only to find out they gave me the wrong burrito. The other taco wasnt wrapped either. That one was a total loss. These people want high wages but cant even wrap a taco correctly. This isnt the first time Ive had an issue with this location. Im done with Taco Bell.
The manager went above and beyond showed excellent customer service
For some reason this location can never get my order right. I ordered a chicken quesadilla that came with no chicken that I was charged for. I also asked for packets of hot sauce which I never got and the chips and cheese I ordered the chips were stale 😖
Got lunch here and headed back to lockport. Picked this one up on maple by the movie theater. Ordered 4 of these and 3/4 were burnt and not edible. Got all the way home for this. Never will be back.
Good food but hardly worth dealing with the employees. Good luck getting any sauce.
I was hurried through the drive-thru when I was still trying to order (one soft pack of tacos) When I pulled up to the window I did ask if they got the rest of my order. They did not.... I did ask if you could please add that to my order. I was told they cannot add it (two hard shell tacos) on that I would have to drive around again. Once Iwe pulled over in the parking lot to eat the tacos the bag was drenched in sauce. The meat was already ripped through each individual wrapper...... I had one giant soupy bag mix of taco meat and paper. ( Photos to come ).I wish there was another Taco Bell closer in Amherst, this place is really gone down hill.
I placed an order on the app today. When I went to pick it up I thought they had made a mistake with my order. I went around the drive thru again and they fixed it no questions asked. When I got home I realized I was the one who ordered wrong in the first place. The level of customer service at this store is by far the best Ive ever been to. We all make mistakes and the way they handled it is a way you just dont see anymore. Id just like to commend them on this, especially during times like this when Im sure theyre short staffed to begin with. Job well done!
It was one of the worst experiences 1. I waited over 1/2 an hour in the drive thru and 2. None of what i ordered was in the bag. I asked the gentleman if everything was in the bag he was a bit snappy with me and I let it go but when I got home it was a complete disaster. Never will i go there again. -5 stars here
I recently visited the Taco Bell on Sheridan Dr, near Sweethome Rd. The workers need to be retrained. Especially the front house staff. The cashier was rude and kept her hands in her pockets. Smh. Thats the best I can say. Ill drive to Union Rd from now on....
What a disgraceful mess. The employees are incredibly rude and unprofessional. They all move so slow and act like they have no idea what they are doing. They almost without fail screw something up with every order, and pick up orders are never ready on time. And of course the bathrooms are disgusting. The owner should be ashamed
This review dont even deserve 1 star. It deserves 5 negative stars.The most worst experience Ive ever encountered for a fast food restaurant. I put my order in and told them that my daughter is highly allergic to tomatoes and to not put tomatoes on her tacos. I then repeated myself when i paid for my order and the worker said that he wrote that down, but when my daughter bit into her crunch wrap, there was tomatoes in it. I called the restaurant 3x and no answer and the drive thru was backed up all the way around the building. So I walked thru the drive thru and complained. They were extremely unprofessional, no apology and the taco that they remade, didnt even have any meat in it. Thank God I had benedryl on me or otherwise, she would of went into anaphylaxis. I will never go back there again.
They always seem to get the order wrong. Even when I only order one thing.
Very busy, because theyre short staffed. However our order was made quickly, warm and delicious. Reason Im giving 5 star, there was a very nice employee who went above and beyond for us.
UDATE...finally got my order and it was wrong...this place is ridiculous!!Waiting here for over 20 minutes...they have a note that says short staffed but you can see they are fully staffed...the drive thru is running perfectly fine but no one at the counter is getting any food...this is absolutely ridiculous!! And the tables look like they havent been cleaned all day...I will never come back here again!!
We walked in the restaurant to eatAnd the restaurant was filthyA dirty bucket right next to the table the food was cold and disgusting
The main problem I have with this place it the customer service. I do understand everyone is short staffed right now, however when you walk in no one says a word. No one acknowledges you are there. your best bet is drive through or order online. Foods is always great!!!
Well...where do I start...this particular taco bell was the only one for miles. Which isnt there fault but thats not the bad part. The manager was very unprofessional. He yelled at employees in front of customers like he was some big shot. He said hed fire a teenager if he wore his hat backwards. He yelled at his assistant manager for others wrong doings and overall the food was pretty bad.
If I could put 0 stars, I would! Got home and the smell of the tacos turned my stomach! Meat had gone bad. Manager was rude to customers who said they had waited 30 minutes, I didnt bother bringing it back. Avoid this location at all cost. Its gone so far downhill, its no longer worth the drive.
We were not given a receipt for our order, food was missing, I watched our drinks get nocked over and given to us anyway. The person taking our order was incredibly rude, cutting me off repeatedly to ask if I was done ordering, and getting more and more rude as I continued. Cut me off at one point, had to sit and wait halfway through our order for 7 minutes before I was allowed to continue. Food wrappers had holes and tears in it, and my food was burned. I dont like leaving negative reviews, but this experience was all-around negative.
Sadly there are no longer any Mexican pizzas and this makes me quite sad.My receipt was supposed to have a $500 survey on the back, but it was blank.When I asked the person taking my order what on the menu was over 500 calories, they were honest and said they didnt know. I get that going to taco bell isnt a low calorie option, but when Im looking for low item count with super high caloric count, it would be great if the team had an idea of what might be up there.Otherwise, my 1710 calorie dinner was as awesome. Thanks taco bell.
Out of everything again the burrito had beans even though my friend specifically said no beans on her burrito
I dont normally post reviews like this but Im dumbfounded right now.An almost $20 order, was handed to me incorrectly. No big deal, mistakes happen. When I got home and realized, I drove back and asked to get the correct order. The woman behind the counter laughed or chuckled when I said the order was wrong, and after I waited patiently for my food, I was handed the incorrect order A SECOND TIME.At this point its not worth me driving back to get it incorrected again, but Im likely not coming back to this location anytime soon, this isnt the first instance like this Ive faced here.
Waiting in the drive thru at the speaker for 10 minutes to pick up my mobile order, I was told to come inside to wait for my food to be finished. Waiting inside for 45 minutes and no one said a word to me. The app sais the order was completed when I never got my food. Waste of time and money will not be coming back.
I waited in the drive through to place my order for dorito tacos and after asking what would be more economical to buy 8 or a multi pack I was told that they were out of them and in an effort not to hold other people up I said we were just going to come in and figure out what else to order! When I came in the girl who waited on us said that they had plenty of Dorito tacos! What an unbelievable unnecessary waste of time! Not sure if I’ll be going to Taco Bell again any time soon.
Two stars because the food was standard. But why did it take over 20 minutes to make our food? And why do they never have all the beverage options? They didnt have a single non-diet fountain beverage! Supposed to have probably 20 options and they had 4. Which we didnt know because we ordered through the touchscreen (dietary restrictions so its easier to use the touchscreen). Turn things off in the touchscreen if you dont have them, or go old school and put up a sign. No offer of a refund or anything.
Had to wait over 45 min tonight for food in the drive through... its normally not like this at any other Taco Bell in western New York. At least one employee was standing around the back doing nothing and chatting on the phone the entire time while over 30 cars were waiting for food. Each car often took 10 min to serve or more
Placed an order for 6pm. Still waiting to pick it up an hour later. I had seen an elderly person wait at the front counter for someone to take their order but no one has been working the front counter since Ive been here.7pm atm, I tried talking to x2 staff that walked up to the front counter, but they both ignored me. People tend to swarm them like flies when they walk up.Wish I could cancel my order, but its been stuck on preparing since 6.
As the other reviews would say, good food, and bad staff. Usually long wait times and missing or wrong orders. A few weeks ago i ordered through the app, for a 5pm pick up, and the food was made a 1:40 and sat for 3+ hours. So lackluster at best
When are people going to stop going here so they can finally go out of business like they deserve? National shortage? OKAY, so dont let people continue to order stuff on the app and then not call or email them letting them know it isnt available. Its 2021. Dont tell me you cant do that. Im not waiting 20 mins in a drive thru for you to tell me you have none of the drinks I ordered. Unprofessional. You also NEVER answer your phone... like... EVER. Are you that lazy or do you not have a working phone? How is that possible, youre a BUSINESS. You need one for emergencies and what about truck deliveries? How do they reach you if they need to? I have called about 60 times in the last 6 months just for the heck of it and you literally dont answer?? Why does mighty, mcd, BK, checkers & wendys all have their drinks and food but for whatever reason youre the only fast food in Buffalo that has a shortage?? Also wondering why I say NO BEANS on tacos, or ADD ONION and its not right? You read a screen, put the onion on, wrap it & stick it in a bag. Its not difficult. WHAT IS HAPPENING HERE, MANAGEMANT ISSUE, EMPLOYEES? OWNER? WHAT? Please let me know!
Love the staff here. Great crew and fast, accurate orders.
5 ingredients, 25 delicious items on the menu. Actually, the food is fair, I prefer the local franchise Mighty Taco, but I still like to go to Taco Bell periodically
No beans and chicken available. I am a vegetarian so clearly this was waste of time.
About what you would expect from Taco Bell. One thing that I will give them is that you can never get bored with their menu. Unless of course it is that you dine there every week.
Ive been going to this tacobell for close to 20 years. The best thing I have to say about this place is the night manager. Shes be there over a decade and no matter what is going on in that place she is the sweetest lady. I still today dont know her name lol does anyone know?
I literally had to throw the food away. It was so mashed and broken I couldn’t even pick up a Crunchwrap from inside the wrapper- it fell apart totally in the bag. The worst part is that when the food was made I was the only customer there- they weren’t rushed- they’re just sloppy and don’t care.
It is a chain fast food spot so you already know what you are getting.I think the staff has done a great job and has really done a lot to make it a great customer experience.
Wont let you go inside so the line is always long as hell in the drive through. Place should be shut down for the food quality too.
Great service! We came through the drive through at 11 at night and ordered an ungodly amount of tacos. But I feel like Im the first person to do so. Lol
They are always out of everything and the orders are often wrong or missing items
Decent choice but not that great during mid nights. Availability was the biggest concern at nights.
Forgot the guacamole in our nachos. Our nacho crunch double stacks had no tortilla or cheese. Basically just hardshell tacos and no sauces in our bag. This was an order from the app on our phone so there wasnt a lack of communication in the drive-thru. Also the store was out of Baja blast. Very disappointed in the ability of this store to fulfill an online order correctly or assemble their own products as ordered.
I go to this place frequently it has its good days and bad days.So far its had some good days since I wrote this review the staff has uped their game in three years.Its Taco Bell and its cheap and its pretty much the same where ever you go is it good for you? No but it tastes okay you get a whole days worth of meals for a 10 dollar bill if your on a budget you cant really complain. but the staff seems to do their best given how busy it gets so 5 stars to the staff.
This is simple I love this place really good food good flavor and always a good time for us to be here taco bell do the best one of my favorite fast food to go thank you taco bell
Found a bug crawling in my tacos. I am never ordering from here again.
It was taco bell. Clean food was well prepared
The guy who was at the counter waiting on us was not friendly at all. Another woman came by to talk to him ( she looked like a manager) just as unfriendly. I guess they do not care about keeping customers.
Asked for sourcream on side while ordering..got none, asked only to be told nastily next time Ill be charged..I already was. Maybe do your job right.. 2 infants in back where cooking guess visiting.. Place was dirty
Food is very good but service is to slow
Good quality for Taco Bell, always get something wrong but they are usually packed so I don’t blame them. Staff is usually very nice. There is one employee that wasn’t a joy to deal with but other than that great service!
I always go here. Favorite dinner when I don’t want to make it myself. But when I pay extra for chicken, I should not be getting beef. I order a lot of the same food and spend more money for chicken. I end up waiting in a line of 5 cars for 30+ and end up pulling to the side because they don’t have my order ready. If I wait that long, at least make sure my order is right.
Sloooooooooowwwwwww service. I just spent 20+ mins in the drive thru and only 7 cars were infront of me. I didnt complain because I understand sometimes it happens, still I was greeted with attitude. Food is decent but not worth the hassle.
Average fast food. Orders should be checked as a lot of times food is either missing or basically thrown in bag. Employees are not personable and make you feel like you are bothering them
It’s about 20-30 minutes for each order where is the manager
This taco bell is much cheaper than the tacobell KFC on transit. Order through the app and they have a lot of deals.
The staff that help with the Christmas trees are the best. I was not feeling very well, and wasnt that pleasant. But the gentleman that helped was excellent.
One of many typical taco bells. They have upgraded the inside counter area. This includes new kiosks for food orders. The staff was encouraging people to use the new kiosks too. Personally I do not like using them as it takes longer to order your food. Will be back when when in the area again.
I work in the food industry, so I know how hard it is. But this location every time I order and ask nicely, to have my orders be put in separate bags they always fail to do so. I just ask for a simple request and they never once have done so. It’s very frustrating. Like I said, I understand how hard the food industry is. But this location multiple times always fails to get my order wrong.. it’s disappointing.
I placed my order on the app, went through the drive through and was told to wait out front. I pulled forward and parked with 2 other cars. Time passes and about 10 min go by and the other customers have left and I have not received my order. I then again go through the drive through and mentioned I have been waiting. The women said someone was on the way out. At home going through the order, it was difficult to tell what was what and one item was missing. I normally dont have any issues with this location.
Staff great. Half of menu was out of stock.
Good food amazing pricesBreakfast food too!
Our drive through food was a MESS, spilled all over the inside of the bag. Didnt seem to have been well-prepared either, but it was hard to tell as we tried to put the ingredients back in the shells and peel melted cheese off the wrapping of the quesadilla. No napkins included with the order made it even more unpleasant.
I love Taco Bell, but this location is my least favorite. I love the freezes but the machine is almost always broken. And when I get a regular drink, its often flat. But the worst part is the long wait. I dont think Ive ever waited less than 15 minutes in drive thru. The longest being 1 hour. And dont even think about going inside for a shorter wait, it will be just as long, maybe longer. Most employees are rude also, but there are a couple nice ones.
I went for the breakfast as it wasnt all that good, I get that I was earlier then most but the drive threw was closed and I had to walk inside. It took the few staff member a little longer then expected to get the food done making me late for an important meeting. This I see as an exception rather then the norm so Ill only take 2 stars from the perfect 5.
Guy taking orders did a fabulous job! First time we had Taco Bell in a while, and we were pretty disappointed. Food was stale and they were out of Baja Blast. Didnt expect much more but wish the food was fresher and they had the drink we wanted.
Its a meme but i still like it but idk if it is a ded meme
Waited in drive through for an hour and a half before getting burned Cinnabon’s and missing almost all of my order. Never again. Called and no one would answer the phone.
Not very good, a lot of things were out of stock.
When you walk in at 730 to order breakfast and they say before you order nothing is ready... whats the point of breakfast if you cant order it for breakfast. Maybe the staff should get there earlier so food is ready to be ordered when you open.
Terrible employees. Terrible communication with door dash and postmates. Had no meat available and I guess Doordash stops at 1130. Would have been nice to know. Wasted 3 peoples money including my time and gas. Smh. Get better employees!!!
GREAT prices, comparatively a lot of food for the low prices. Lots of options that are rotated onto and off of the menu. I miss the Pico de gallo, that is a decision I dont understand but I love the burritos, nachos, tripleupas (I hope they bring them back for the sauces alone). Ok nuff said, get there and try it yourself. Usted quiere Taco Bell!
Day shift is good. Night shift don’t care about nothing.
I asked for hard shells and got all soft and I really really do no like the taste of soft shell tacos when I called to let them know no ever answered the phone do not leave the parking lot with out checking your bag. It was a waste of money
The food is good but it’ll take half an hour (sometimes longer) to get your food and some of the items will be missing.
Always out of chips, pink lemonade & they always leave 1 item that you ordered so check your bag. Also it takes forever to get thru the drive thru & inside isnt open yet.
We have honestly given this place far more chances than we should have. Staff is typical for a fast food location (teenagers standing in the back on their phones, not doing much) but they sometimes will not come to the counter to take your order unless you specifically call to them, and then you get an attitude.Order consistency is poor, sometimes youll get good food but a lot of other times youll get stale tortillas, potatoes that are hard and clearly have been sitting for a long time, etc. Fillings are not spread evenly across burritos, youll get an entire section filled only with sour cream and lettuce/tomato, with all of the meat at the other end.The worst is the inaccuracies...many many times we have gotten home and found that were missing an item, or everything looks fine until we bite into our food and discover its a completely different item on their menu. We started checking our orders after 2 different times we found we were missing items we paid for, but apparently we should be opening the packages and burritos/tacos to check before we leave, too. Ridiculous. For as busy as this location can get you would think they would have things better organized (and at least try to hire staff that understands they have to do the job theyre being paid to do.)
Craved 2nd day in a row so walked in to this location after work. Dining room was messy and unclean; no dine in may be fine, but still clean a little if customers can come in to order. Came during dinner rush so assumed it to be a bit busy but almost walked out due to the cramped space that did little for social distancing. Menu item advertised on tv was marked up so that $5 item was again 5.99 so I ordered just the sandwich, a happy hour $1 soft drink and a burrito (came to 5.96 so take that false advertising).Cashier did not give receipt but gave a cup without a straw or lid which he had been doing to previous and future customers so another question to ask for when picking up my food. No sauces asked or given, none in dining area, drink machine choices were all out and had to revert to my fourth choice instead. No napkins but packaged correctly.Sry, but ill pass on this location as every time ive come here, it has gotten worse and worse. Also wouldnt train a new employee during a crucial dinner rush thats backed up the entire store....just saying.
The service was great, kind workers... They gave us everything correctly as ordered... The only thing was the nacho box is we only got crumbs of nachos but other than that its great.. Highly recommend im coming back again.
Workers are incompetent and unforgiving when it comes to ruining orders. The attitude that I was given tonight is one that I will not forget & I sincerely hope this Taco Bell can find a way to hire an employee that cares
Atrocious service. Rude staff. They constantly forget half of your order when its on a receipt right in front of them. Dont even think about driving away without checking your bag first.
This place always runs out of ingredients lately
Asked the person I ordered with if they had diet Baja Blast and was told yes, so I ordered one. Upon receiving my drink, I asked if it was diet. Again, the person giving me the food said yes. Being a Type 1 Diabetic, I have a tester for this reason. It was a regular soda.
This location gave my husband food poisoning. Wheres the health department???
Everything is great ! $6 for 6 different dollar menu food! Love the food, people, and price.
Quality has definitely been going down hill. Burritos are not well mixed, one bite is pure sour cream while the other is only meat. I get the employees dont get paid a livable wage so I dont blame them, but if you keep cutting costs by lowering the quality of your food, you will quickly loose customers. I already rarely find myself going to Taco Bell.
Would do zero stars if I could. Was in a moving truck and only drive through pick up was open. Moving Truck wont fit in drive through to pick up my order that was placed online. I pull up near the drive through and get out and kindly explain my situation to the drive through attendee. Moving truck is standing right behind me while im trying to get my food. They refuse to just hand me my food or give me my money back. Everyone on staff looked at me like I was from another planet.
Took absolutely forever during lunch hour, beware
Took way to long to order and to get the food, they were to focused on the drive-thru they would forget the people standing in line to order. By the time we got the food it was cold and messy
My combo comes with a medium drink, i asked to upgrade to a large, its not like Mcdonalds where you get a bigger fry too, this is just the drink. A medium costs 1.89, a large costs 1.99, best case scenario a 10cent upcharge, worse case, Maybe a 79 cent upcharge? Nope!! 2.16 full price for a large drink when all i wanted to do was switch cups. Ive never seen a bigger lack of common sense or understanding. Ill go back because i love Taco Bell, go 3 times a week, just kind of ruined what was a good day
Reliable. Dont seem to be messsing around ever when Im waiting for them to take my order in the drive-thru; I imagine theyre busy doing something. Often courteous. Never give napkins though.
Its Taco Bell, so expectations are low. Dont get me wrong, I love Taco Bell, but its fast food, its not going to be a 5-star experience. Of all the times I have been to this location, my order was wrong around half the time. Sometimes they are really slow, but not unbearably so.
So I stopped coming here for a while because of how slow they were with making the orders and how my food wasnt done the way I asked. They have done a complete 180, they are fast and so on point with everything now. I love it.
Day Shift: Just had the most positive experience ever at this Taco Bell. The employees were enthusiastic, timely with my order and the restaurant was spotless. Definitely planning to come back again!Night Shift: Constant Lines, always out of food and most drink options, rude employees.
This place is okay. Its your typical Taco Bell and offers everything any other would. Im not too fond of the environment but Ive never had any major problems here. The inside could be cleaner sometimes and the soda machine contained stale pop/soda the times I visited. Nevertheless, its not an everyday situation and Id recommend if you need a quick bite and like Taco Bell.
Waited way too long for 4 tacos in the drive thru then get home to soggy didnt want lettuce but got a lot of lettuce tacos. Dont frequent this location often. Loco tacos not wrapped in a paper shell instead wrapped in multiple taco wrappers breaking them. It really was an easy order. Wont be back too many other fast food options in this area. Almost looks like effort was made to miss it up on purpose. Cant imagine this is how they service their customers.
Wait time for dine in at 8:38 pm was 53 minutes. Others in the drive thru were stuck in the cars for similar time. They just kept taking orders without informing the wait. FAST FOOD???? better if at the subway 50 steps away.
I’ll start with the fact that it says online that they close at 2:00am. Now I spent plenty of time in food service when I was younger so I can totally understand closing a few minutes early if it’s super slow, but I was leaving the gym quite late (around 1:30am) and gps said I’d be there at 1:43am. So I raced there, arrived at 1:41, and sat at the speaker for 5 minutes until I finally gave up and drove off.Now I realize that we’re talking about Taco Bell and I shouldn’t exactly have high expectations, but I’ve also had them screw up my order 4 out of 5 times I’ve gone. 1 of those times, the guy at the window had just forgotten to give me one of the bags that was sitting right on the counter near the window the whole time.I’ve learned to double check my order before I drive away, and when I bring a mistake to their attention, they tend to look at me through bloodshot, incredulous eyes as if they don’t understand what I’m talking about, as if I’m being rude/out-of-line, or as if to say “well I don’t know what you want me to do about it.”Just can’t get good help these days...
Great tacos. Open till 3 am. Ate them like everyone else, right in the parking!!! Put on the YouTube, and crushed a 3 taco combo, for less than $10. Felt like a Drive-In movie. Loved it!!!
Love taco bell but I hate that this location takes at least 20 minutes every time youre in the drivethru.Edit: lost a star after I sat in the drivethru just waiting for someone to take my order for 20 minutes. Then sat in the actual line waiting for my food for another 10 minutes. 👿Lost another star after I went to this location on three different weekends and they were out of lettuce and cheese. The Pepsi tasted like straight carbonation.
Got an hour to kill and want to not get what you ordered? Hit up the drive thru.
We literally waited 30 minutes in the drive thru for 1 order of nacho fries. We went just before 11pm. The drive thru associate was rude and was more interested in complaining to the other associates about wanting to take another break than doing anything else - someone else gave us our food actually. Save yourself from intense frustration; especially since youre trapped in the drive thru. Every time I go here, there is a problem and a long wait.
I am an Uber Driver. I was making a pickup on a delivery order from this Taco Bell. I was a long time before I was even acknowledged at the counter. When I was, the delivery order I was there to pick up hadnt even been entered you.
I’m fully vaccinated and 3rd trimester pregnant and they wouldn’t serve me in the DRIVE THRU without a mask!? You kidding me?!!
They actually put all my food in the bag this time so I didn’t have to go through again!
The on on Maple is TRASH. whole box was wrong order and it took forever. Thing they ruined taco bell for me. -12/5 stars
I usually only come here at night about 2 hours before they close and more often than not theres some problem. Theyre out of ground beef, or chalupa shells or we only have the stuff to make tacos Not sure if its management or poor prep or workers being too lazy or what but either way its a train wreck almost every time I go.
Awful experience. We went there on labor day and I knew it was going South when the cashier said I hope you have exact change or a credit card because we dont have change. As we started ordering he then told us there was no sour cream, no slushies and the ice machine was broken, so no ice for our drinks. Thats a crazy thing to serve warm beverages on such a hot day!
Drive Thru is always slow and the food is a 50/50 if they have it.But its Taco Bell. You know what youre getting yourself into.
Worst place ever. Just went and waited 30 MINUTES in the drive thru - and I couldn’t even leave!!!! The wait times are horrible and only half the staff is actually working while others disappear and stand around on their phones. This dark skinned woman who worked tonight (7/22 around 11:10pm) was the most rude person - don’t schedule her at the drive thru window 😤😤 - wouldn’t give the guests or her fellow staff the time of day. Don’t go here. And try to hire better human beings like those who actually worked. They deserve raises.
If you are a Dasher, don’t waste too much time at night because they turned me away 2 nights saying they haven’t gotten any DoorDash order in the past hour. They the guy did not pick up when DoorDash called to verify this information. When I went back around the mic to tell him to talk to DoorDash when they call, he was silent.
Got chicken challupa and it was great. It was filled with cheese, tomato and chicken. Will definitely go there again.
I do not understand the negative reviews of this Taco Bell store. I love the convenience of having a Taco Bell 5 minutes from campus open until 3am at night. I was greeted by someone whom seemed to be the manager. He had an infectious smile on his face and was extremely courteous. Someone had confused my order causing it to take slightly longer, but still within a very reasonable time frame. The cashier was apologetic and included cinnamon twists with my purchase. Again I do not understand the negative reviews, but my experience was pleasant overall.
For a buck the taco with the soft shell wrap is the Bomb!! The Maple and Sweethome location has also excellent service espeicially through the weekday early to mid afternoon go to the drive thru. The guy taking the orders is Awesome!!
The food is okay if you dont mind what comes later in the day. Theres only a couple things on the menu worth getting (that is if they are in stock). It never seems to be clean and that includes the bathrooms. Youre better off with a different fast food place unless you really like mexican.
Pros:Power menu bowls are fantastic value for money, more or less healthy and excellent quantity. Same for the quesadillasAnything with potatoes tastes out of this world, theres just something about their potatoes. I add them in every single dish if its available.Pricing is very good, and for the convenience if they had more healthy options I could see this replacing my cooking.Cons:Almost always messes up my stomach, but Im also more susceptible as a sufferer of gastritisDont like anything with beef
THIS IS THE WORST TACO BELL.they forget my food all the time, throw it in my bag all sloppy, the workers are rude, they mix up my order and put stuff i didn’t want in. if you have the choice to go here or the other taco bell miles away, i would pick the far one.
Love Taco Bell but no more Chalupas or Smothered Burritos at that location?! I was very disappointed. Other than having to totally revise my order at the last moment, it was very good. Hot, quick, and made to order.
The staff seems so overwhelmed and orders take forever to get out the door. My son had to use bathroom and it is absolutely NASTY!! If I could take a pic I would
We got there at closing the door was locked 20 minutes early they did let us and after advising us at the drive up window that the lobby was open. They were going to close in 10 minutes I had kids with me it was late they really quickly but instead of the people being at all close to polite they decided to be as ignorant and rude as possible and blast very loud and icy mean very very loud rap music that included a whole lot of swearing I had children with me aging from 10 to 5. Whoever the management here is shouldnt be and I believe thats the one that was the most ignorant to me when I asked for to go bags.
Total reviews rating 3.4
199 Reviews for Taco Bell 2023:
Review №1
2022-05-11So let me start off with how much thought they put into packaging my meal. On top of most of the order missing including the drinks. Not to mention the placement of the items into the bag. As well they choose to ignore the phones. Corporate needs to clean house with this location as this is nothing new. It seems like people are spending to much time smoking rather than doing there job. Id expect a small order mess up during busy hours but not at 9 at night.
Review №2
2022-01-19I have always enjoyed this particular location of Taco Bell. I have a youngster, who always likes things very particular way. The workers here have always been kind enough to accommodate me with these special requests. Which is truly remarkable for a fast food place. As most fast food places just throw the stuff in the bag, dont even care if its the right stuff, then throw the bag at you. Still wish Taco Bell would bring back the verde...
Review №3
2022-02-25They messed up my order so bad. Yesterday I ordered a chalupa cravings box and nachos bellgrande combo, I got one crispy taco and one cheesy burrito with seasoned beef and two soft tacos with soggy lettuce, tomatoes and some cheese; To top everything off, I was also missing my two drinks. Feels like they are just throwing random items in a sealed bag during peak hours to keep the line smooth.
Review №4
2022-05-30Worse employee behavior you will experience here. Every time I order here it’s 20-30 minute each.No idea who is the manager here unreal. I hope they change management and fix all the issues.
Review №5
2022-07-01DO NOT DOOR DASH ORDER FROM THIS PLACE. Youre looking at over an hour wait just for your order to be made. And then if youre lucky. MAYBE your dasher will deliver your cold food after they had to wait 40min to pick it up. This happened three times in a row. Each time coming from this location!!!!! Also this location will cancel your order with no explanation at any time of the day!!! Then if you wait 5min and place another order. They will finally fill it. Even though 5min before hand. They cancelled. Absolute trash of a restaurant. Elmwood location is farther but much better
Review №6
2022-08-03Some nice people work there. However, the place went down the hill. You place mobile order, select drive-through, at the speaker they say that all mobile orders have to be picked up inside. Drive-through inside!? You cant pull back and you have cars in front of you. You waste your time and gas to hear at the window that they dont actually have what you ordered and you have to cancel the order. If you will manage to go through this and still get food - you are going to play a food lottery. It is either they forgot to include something or it is just a wrong order. If you are lucky - you might get what you actually ordered. It is extremely infuriating if you have vegan friends. Speaking of friends - they have a weird rule that limits mobile orders into two per car. So, if you have 3-4 people in your car, who want to pay separately or use their rewards - just go elsewhere.
Review №7
2022-06-05Food is always awesome but they are EXTREMELY short staffed!! I literally waited in the drive through line for 35 minutes before able to place my order. Once my order was in I did get my food fast, but they could make so much more money if they had more help and Im sure other people did not wait. Line inside was just as bad.
Review №8
2022-04-16Ordered a #1 and 2 beef tacos with no lettuce. Received the #1 and 1 taco with lettuce and tomato. Waited another 15 in line to get the correct order. The tacos from the #1 were extremely greasy and I could not even eat them. Would like a reply and a refund from the manager.
Review №9
2022-07-02Absolutely terrible place to have Tacos. No problem at all with staff, All negative points for the owner and management.No sauces, spoons, forks, tissue paper etc. Missing lots of food ingredients to put in food items. No letus, Mexican pizza. Almost half of items were not available.when I asked why, staff told me, they ran out of budget so they stopped ordering all the stuff above. Seriously?But they didnt charge me less. I paid full amount but they gave me less worth. I threw my half food as there is no fun without sauces or other ingredients should be there in my food.This place should be closed for business.
Review №10
2022-04-07I have been here over a 20 times. Over the last two years it is really gone down hill. Orders are routinely mistaken, like missing food (chips, or cheese, or some burrito or whatever) or wrong food. They are slow. Their drive thru menu is consistently broken. Their app doesnt work, like saying it is about to close when they are open for the next 7 hours. More than once their fount drink have been out or limited to a couple options. They dont even have simple support from their manager, like having stickers or markers to distinguish special orders. They clearly dont care about quality. The manager needs to be fired or the owner should just shut it down. They disappoint so consistently I am at a loss. Where do I go for Taco Bell? Out of state?