Kerbside pickup
Yes
Taco Bell in Cortland
Categories
Location on the map
Cortland, Cortland County, New York, US
Service options
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Delivery
No
Highlights
Fast service
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Offerings
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Salad bar
Yes
Vegetarian options
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Dessert
Yes
Seating
Yes
Amenities
Gender-neutral toilets
Yes
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Wi-Fi
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 607-758-3228
Site: https://locations.tacobell.com/n...
Site: https://locations.tacobell.com/n...
Opening hours
- Monday:7AM–1AM
- Tuesday:7AM–1AM
- Wednesday:7AM–1AM
- Thursday:7AM–1AM
- Friday:7AM–2AM
- Saturday:7AM–2AM
- Sunday:7AM–1AM
Taco Bell in other cities:
Comments (199)
Bathrooms were clean. Ordered two chicken chalupas. We’re made quickly but the chalupas themselves were very stale.
Super nice tonight even though they were quite busy. Reasonable wait time. Dining room could have used a once over but there were a few clean tables available. One item was wrong but at least everything was fresh and hot.
Ordered online for a drive-thru order. Arrived at Taco Bell and got in line to pick up our food. Cars ahead of us pulled up to the speaker and waited. Tried asking hello, and nothing. They ended up leaving as did the other 3 cars ahead of us. We pulled up to the speaker and no one was there. Pulled up to the window and looks like the place was abandoned. There were no signs anywhere saying they were closed.
I fw the Baja blast but always got too much sauce in my quesadilla even if I ask for light sauce got me down bad
Awful....dead bugs in window sils....urine all over toilet seats....Manger said....I have no dishwasher..so nothing gets cleaned...lets not discuss the food...but it was not good either....
Love Taco Bell. Prices have gone up a bit but still worth it. Easy fast way to feed the kids. Breakfast menu too. Dont forget Jan 6th for 1 week only. Taco Bell will offer chicken wings.
It took over 45 minutes to get my order and I was in the lobby there was no lock on the bathroom door and there was food on the tables I dont think I will be going back and I have been there many times I have never seen this place in shambles before like this.
Usually dont rate fast food joints but I have to give a shout out to the staff here. Very courteous staff food came out very good (for fast food) I could have eaten about 30 of there tacos/Mexican pizzas.
Waited 30 minutes in line before our order was taken - the line always takes forever to move. The kid over the speaker was dull and uninviting, but the kid at the window was great. He had a great attitude and was visibly enjoying his job. The food was warm - definitely not hot, but was flavorful.
Went there 2 weeks ago. Ordered beef chalupa. Got extremely sick few hours later. My step daughter went there with her mom. Entire family was throwing up as well. They are cooking beef properly. They ordered beef tacos. Need to retrain staff.
My frustrations are not rooted at the employees but more so the app and inconsistency with DT and cafe around mobiles. I mobile and if I choose cafe pick up I would expect to pick up in side; if the only option was DT then I would adjust my plan. However, stop allowing me to order for cafe pick up when that is not an option (multiple times) then if I choose not to wait in 25+ car line (I ordered 15-20 mins earlier) please allow me to cancel my order. As the team inside is too busy to answer the phone. I would also add half the time my order is wrong or cold by the time I get it.
Pos store.. doors are locked cant even go into order been in drive thru for 10 min this place needs to either shut down or hire more people its ridiculous for take out.....deff only deserve minimum wage
Ive been to this place maybe 4 times in as many years. I have yet to be handed the correct order the first time at the window. Tonight it was because oh Im sorry, the guy on the line forgot to make your food Were not going back there again.
Super slow and their employees talk to you like hoodlums! I couldnt believe the way they interacted over the drive-thru intercom with customers! Then, the food was basically thrown in the bag with my taco fries all over the place! The Cortland location has gone to hell! When it was new in Cortland the service was awesome back in the day....
It was so good got all my order right
I dont normally eat Taco Bell or any fast food, but I hadnt had it in a few years so my girlfriend and I decided to get some on a whim. We went through the drive-thru and werent impressed at all. We waited in the drive-thru for about a half hour before we got our food. Then we realized they forgot something in our order. The doors were locked so we had to go back through the drive-thru. We then waited again for about another 20-30 mins just to get our food they forgot. They never apologized or even said anything at all when handing me the bag. Probably wont go here again.
The first time through the drive thru it took 25 minutes to get through and they gave us the wrong order. We went back through the drive thru and waited another 25 mins to pull up to the window, then they told us to pull to the front of the restaurant so they could unlock it to fix the order. After waiting outside for 10 mins we went back through the drive thru and waited another 25 minutes to get to the window. The staff were rude and all of the food in the replacement order was smashed. The only polite person was the ordertaker, who clocked out halfway through the time we were waiting. Our order was taken at 9:44 and we got done at 11:20pm. Other places have much better customer service, like Burger King or Wendy’s. 8/2/2021
Fast and open when I need them. The food tastes great as well. Especially love the spicy tato taco
While the food here is good (even though its not truly Mexican food, but an Americanized version of Mexican food) they really need to step up their pace at the Cortland location. Ive been there several times in the last 3 months and every time the drive-thru takes longer! I shouldnt have to wait in line for more than 25 minutes. Ive had my car overheat waiting! Yesterday was the last straw. Therefore, I informed my family: if theres more than 5 cars at the drive-thru, were going somewhere else, unless we can go in. And if we do, and end up standing in line more than 5 minutes, were leaving. Wed get served faster at Moes on the other side of town, Im sure.
Im writing this as a door dash driver, so the most important part for me would be the wait time, which was horrendous. There was a really long drive thru line that wasnt moving when we got there. There were like 10 people already in line. A few of people got out of line while we were waiting. I feel like only delivery drivers stayed in that line, because they were getting paid for staying there. This wouldnt be a problem if the inside was open, but the cafe part closes when it gets too late. Its a shame because I heard the lobby was really nice and clean. I felt bad for the employee that took our order, he sounded sad.
Got 4 soft taco hardly any meat or none.
There is not a SINGLE instance since re-opening from their renovation that I have received an order, EXACTLY as it was ordered. The screen reflects my order, EVERY time, and EVERY time, SOMETHING is incorrect. I have yet to see the same staff in the building twice, so maybe thats the issue. Or, maybe, Im just expecting too much from a fast food restaurant.Suggest a Reading course for your staff. This is ridiculous.
Ok so, Ive been here a few times. Usually something small like missing sauces not a big deal, everytime I go here somthing small is messed up or missing though. But Im to lazy to cook and I want tacos so I continue to come back. I will be looking for another lacation after tonight though. I pulled in, had a 25 minute wait to order and receive my food. The guy running the register seemed as of he were high. Then I go to leave, take off check my order its all messed up, I wont get into all the details. I pull back around to have my order corrected, took 45 minutes just to get to the window because the same guy was running drive through again and couldnt seem to comprehend I already ordered I wanted my order corrected. Pull up get attitude over the mistake she fixed it. I leave I check the order again. All 7 tacos were wrong and all 7 had a pick literally a 2 finger pinch of meat on them. They were sloppy and cold. I will not come here again and I will be in contact with corporate. I understand weed is legal now but when you pull up to the window of a resaraunt I shouldnt be able to smell it.
Says that they are open until 2am and Its 8:30pm and the dining room is closed! ...even though on-line states that its open. Drive thru is open but I wanted to place a larger order and its easier to order that inside and make sure I have everything.I drove out of my way to come here. Never again!!!!
Normally this Taco Bell is ok but the last 3 times that my husband and I have gone we have received cold food, incorrect food, or have been charged an incorrect amount for the food! The attitude that I got as I was trying to place the order was horrible. The person kept saying what after each item that I was trying to order. GET YOUR STUFF TOGETHER PEOPLE!
Its a taco Bell ur average service as always
Terrible drive up system. Was asked mutible times per meal choices to repeat myself. Got order wrong as never asked us chicken, beef or steak. Service was fast and even though had to go inside for wrong order, it was corrected quickly and politely.
Food was pretty good but I’ve got to make a complaint about the drive-thru. I’m pretty sure Taco Bell is considered a fast food franchise—please correct me if I’m wrong. This Taco Bell does not operate with a fast food vibe. I waited 25 minutes in the drive-thru line just to get to the actual Ordering part. There were 18+ cars waiting in the drive-thru line and, for whatever reason, the doors to access the inside of the Taco Bell were locked. It was my understanding that this location has dine-in hours until 8 pm—per the hours listed online (again, please feel free to correct me if I’m wrong). I arrived/attempted entry to the restaurant at 5:50 pm. Not sure if there has been a change of access hours due to Covid; however, if there was, it was not advertised Anywhere on the doorway. Please up your game to move that drive-thru at a fast-food pace. Otherwise, your location becomes a Last-food option.
Love the service and the drive through personnel is great !!!!
Long wait. Staff were nice though.
Best fast food experience of my life! These guys went above and beyond. After striking out on a Monday night at every other place in town since they were all closed we went the way of the bell. We had a large box truck that wouldn’t fit in the drive through so an extremely nice employee took our order from the parking lot as our truck stalled. I was able to repair the truck quickly and they asked if there was anything they could do to help. Luckily it was a plug and no real problem to fix. Friendly staff, helpful and polite. I would do anything for the staff there as they helped make a bad night so much better. I’ve never left a fast food place in tears of joy but I did that night. I literally cannot day enough good about these guys. Just absolutely wonderful!!!
Everytime I drive to the area TacoBell. They are always closed inside. Its only drive through. Which is fine. But the drive through is always packed. Long lines to order. The total wait time isnt too bad.
Went through the drivethru at 1:50am, yes I know its ten mins before close , but dont advertise open til 2 just to have the employees say yea we are out of everything before they even hear what you want, if you arent open til 2 mark it otherwise than what you have 🤬🤬🤬
Toxic hell is alright. Service is slow there alot of the time though.
Showed up at 12:15 a.m. and google says theyre open til 1 a.m. and they whispered over the speaker that theyre closed... then why is their sign still on... if the signs and the inside lobby lights are on they should be open... also they do not answer their phone. I would appreciate and the 20 others(at least) if they could maybe turn off the lobby lights and/or sign light.
Open the rest of your establishment like the rest of the world so there is not a 45 minute wait to order food through a drive thru. You are no longer fast food or a convenience. I have sat here and watch numberous customers drive away after sitting for 10-20+ minutes. You are losing money and patrons! Get your sh*t together! This is why we need to break away from food chains. what a joke of a way to do business. Please do better, we truly want to patron your business.
Chicken quesadillas are the best thing to get. My kids love the doritos loco tacos. Their freeze drinks are amazing aswell I love the strawberry one.
Waited in line at the drive thru for over 25 minutes. I called the restaurant and asked why it was taking so long and the manager was less than helpful and didn’t care how long the wait was for his customers, and pretty much told me not his problem that there are bigger orders ahead of me. A passenger 2 cars ahead of me walked over to Denny’s next door, got coffee and was back in the truck before they got to the window. When I got to the window I asked why they can’t tell people with huge orders to pull up while the rest of us get our little orders? I was told by a worker that Taco Bell’s policy is they can’t do that. I asked for the manager and he was too busy to talk to a customer. I live in the area and have had nothing but problems with this location. Also the second time they didn’t have quesadilla sauce. I will never frequent this establishment again. They could care less how long you wait and the manager was not a manager at all. NEVER GO TO THIS LOCATION!!!!I don’t think a single person whom had to wait over 20 minutes for there order should have had to pay.
This place is always slacking. Its like a 30 min wait to go through drive thru and then they forget food and we have to wait another half hour to get what they forgot. Its most likely not their fault but it has been this way since before covid.
The food was prepared quickly.Tacos were broken but fresh in flavor.Very happy they are open late.
Went there around 8:30pm on New Years Eve. This was the only thing I ate for dinner and I became very ill. Worst case of food poisoning I’ve ever had.
Was given burritos filled with just refried beans one time and another time filled with only rice. Not going back ever again. Used to buy from Taco Bell almost every day in either cortland or Ithaca. Both locations are not good at night anymore
I LOVE IT HERE, the food here is amazing. The first time I tried taco bell was when my sister brought back a party box and I instantly fell in love with it. The only this I have wrong with it is on the supreme tacos there is a lot of sour cream and sometimes the wait is pretty long, but it is worth the wait. And I also wish they put more lettus but overall DELICIOUS. I personally think this is up there as one the healthiest fast food places I have been too. If have young children or any age children then this is a good place to bring them, and say your having a party then you can buy a party pack/box. They have amazing prices here like a party box is around 20 dollars and you get 12 tacos, you can have half and half or just soft shell or just hard shell, so amazing prices for the amazing food you get. ❤🧡💛💚💙💜❤🧡💛💚💙💜❤🧡💛💚💙💜❤🧡💛💚💙💜❤🧡💛💚💙💜❤🧡💛💚💙💜❤🧡💛💚💙💜❤🧡💛💚💙💜❤🧡💛💚💙💜❤🧡💛💚💙💜❤🧡💛💚💙💜🌮🌯🌮🌯🌮🌯🥗🌮🌯🌮🌯🌮🌯🥗🌮🌯🌮🌯🌮🌯🥗🌮🌯🌮🌯🌮🌯🥗🌮🌯🌮🌯🌮🌯🥗🌮🌯🌮🌯🌮🌯🥗🌮🌯🌮🌯🌮🌯🥗🌮🌯🌮🌯🌮🌯🥗🌮🌯🌮🌯🌮🌯🥗🌮🌯🌮🌯🌮🌯🥗🌮🌯🌮🌯🌮🌯🥗🌮🌯🌮🌯🌮🌯🥗🌮🌯🌮🌯🌮🌯🥗🌮🌯🌮🌯🌮🌯🥗🌮🌯🌮🌯🌮🌯🥗🌮🌯🌮🌯🌮🌯🥗
7/27/21: Update: Did not think I had to do this as the Cortland taco bell has always be great but their service and food quality has declined. Tonight was a bit of a tipping point. Got home and the naco fries box was given to me in a bag, no sauces that I asked for at all, and the nacho fries were like a partial order. Maybe half a normal order. Cut those wages back since no one cares about the service part of food service. Minus 2 stars for sauce hoarding and for skimping on food.Great customer service, great food even when sober, and will always be willing to help customer requests. They also dont skimp on the servings, ice, or sauce packets.
They said they had nothing but the bell, so we left.
Food was good. I placed my order and then within a couple minutes I had my food and was on my way. The drive through line was a bit long but, I expected that.
Its taco bell, but hey they do it all for us
Great quick service. The drive thru staff seems so friendly. Seems like you definitely hired the right people after the remodel!! Food is always good
I just love Taco Bell. Not my favorite location though. They seem to run out of things often, and I have gone there late at night (hours before theyre supposed to be closed) when theyre supposed to be open and they say theyre closed. Obviously if they were closed no body would be there to answer the drive through.
After I got my food there was no sauces in the bag I asked for hot sauce I never received it no napkins other than that the tacos were good I went back around the drive-thru and I said to the girl I dont have any sausage or neck and she says oh Im sorry would you like them now after I ate my food why would I want them now not happy not happy at all
Dining area clean. Food is good. Speed of Service depends on how busy. Now that the lobby is open the drivethru is ALOT faster
So my fiancé and I went to Taco Bell in Cortland tonight and our food was very subpar! My beefy 5 layer burrito only had nacho cheese and very little beef in it, my nacho fries was not even a half container of fries and my fiancé’s Crunchwrap supreme had almost nothing inside of it as well. Also, our food wasn’t wrapped properly and just thrown in the bag. Tried to call the store and no one answered! Very unhappy with the quality of food we received tonight!!
Its a nice place to eat Mexican food if you like the Mexican cuisine. As for me it was my first time eating Mexican food, & I was expecting a more traditional very balanced salty taste, but unfortunately the cuisine didnt fall on my expectations. I ate the Spicy Potato Soft Taco which I didnt like much cause I didnt find it good at all (my opinion), but I like the Chalupa. Its all a question of preference and taste. But one thing that is worth to enlighten is: the foods there are very spicy.
The staff is always very nice here, but every single time I go to this location they forgot an item or items from our order. We have to order -to go items- inside and make sure all the items are there, which is not very convenient when your just trying to pick up a quick order for your family. At least they are open late so that helps. The food is usually consistent and inexpensive.
I go to taco bell at least 3 times a week because it is close to my work. Almost everytime i go they mess something up in my order, which by the way isnt hard. Today was the last straw because the only thing they got right was my drink. Lets hope this changes, as for the time being i will have to go somewhere else for food.
Taco bell rejected my 3 star rating. Its taco bell. The service here is fine. The food is like every other taco bell. Its a 3 star restaurant at best. I had a good experience here. I go to taco bell more than any other fast restaurant, but lets not lose sight of reality. The best service in the world doesnt change taco bell into a 4 star Mexican restaurant, sorry.
Great service. Late night employee at drive through had us laughing with his joke of the night. Smart guy. We had to wait a few minutes for our large order and he kept us entertained. We will return just to see him.
Very good food at a very good price! They never mess up my order! Thats always a good thing. And I never wait long. My food is ready within mins. Great place!
Yikes! There was the woman at the counter that yelled at a person in the drive thru. When her manager asked her about it, she plainly said I didnt tell at a customer in the dining area, I yelled at a customer in the drive thru he then said okay and walked away. My son ordered a Doritos locos tacos combo regular with no lettuce. He likes just beef and cheese. Of course, they all come out with lettuce. The manager replaced all of his tacos which was very nice. But, the bathrooms and dining area are NASTY. They may be wiped down, but the place needs an over haul. We will not eat there again. You can tell that the place isnt taken care of.
This used to be me and my husbands favorite spot, we love taco bell and even have our anniversary there as it was the location of our first date. We have been frequent customers of this location for years with great service. I dont know if they are under new management or what has happened but the past few months we have delt with repeated and consistent incorrect orders, missing items, not giving sauce packets, and have visted at least 5 seperate times in which they were out of tortillas...a pretty big issue when almost everything on the menu comes in a tortilla. We will not be visiting this location until they can get their act together.
ALWAYS CHECK YOUR BAG BEFORE YOU PULL OUT OF THE DRIVE THRU! I would say a good 60-70% of the time I either 1) do not receive all my food that has been ordered or 2) have someone elses order all together. Plan on spending a ridiculous amount of time in line as well...they certainly dont seem to have any desire to move any faster than they have too.
I ordered through Uber eats and the food never came. I called taco bell and the manager personally delivered my order on his way home! Also, it was delicious (as always). Highly recommend!
Out of 10 visits.. 3 had the correct order. The rest were partially missing stuff or had wrong stuff. Usually big orders though.
Stopped there after work about 1240 in the morning and they didnt answer their drive through. Theyre open until 1am during the week so I drove around and saw someone working inside so I went to go through their drive through again and still they didnt answer. Unacceptable and super frustrating.
Went here yesterday for dinner, as it is half way between Binghamton and my home town.I eat Taco Bell a lot, one of my favorite fast food places! Franchises are usually consistent and offer the same quality of food and service. I was surprised at how inconsistent this location was though, whether it was just a bad day or if this is typical, I do not know.I used the drive thru, as I was already over an hour on the road and wanted to make it home. When entering the drive thru, there were only two vehicles ahead of me. At the speaker, I was told to please hold on a moment, the gentleman was polite and within a minute, was back to take my order. This is unfortunately where the prompt service ended.... After ordering a simple combo, I waited for quite a while. I did not realize just how long I had been waiting until I finally approached the window. There is a screen showing each car, their wait time and I assume the cars that were red in color showed that the wait time was too long. At the time I got to the window, my wait time was 8 minutes already. The fact that they track wait times leads me to believe the management strives for prompt service, which is the only star I am awarding this establishment.The fault I believe was with the young man working the window, he seemed very overwhelmed, confused and incompetent and was asking other employees for help. Mind you, this was after 6:30PM and by no means a dinner rush or anything. By the time I was cashed out (took two employees to do this), my wait time exceeded 12 minutes, which is quite long when you are 3rd in line. I ordered a cheesy gordita crunch meal with a Gatorade, my favorite item from Taco Bell! When I left and started to eat my meal, I immediately noticed the food had been sitting for a period of time. The hard taco shell part was turning soft, the soft taco shell part was turning hard. The meat was cold, the cheese wasnt even warm and the wrapper was stuck to the soft taco shell, pulling some of it off with it.It was edible, had it not have been trust I would have taken it back, despite the rush I was in. Edible is not the word that should be used to explain a meal though, as other Taco Bell locations can be explained as delicious and alike. Between the slow service and the at best, mediocre food I received afterwards, I cannot give this Taco Bell 5 or even 4 stars. Would like to try it again someday, could have been just a new employee or something and I do not like giving negative reviews.
Its taco bell. Used to be a favorite of mine, but now that Im keto its terrible. The chicken and the beef power bowls both have strange tasting meat, the beef is particularly gross.But it is still a kid favorite...and I have lots of kids!This taco bell impressed me by getting my 15 item order ready quickly and correctly; that never happens! And the staff were friendly, competent, fast, and responsive to me. Also a rarity among this chain.Great job!
I ordered a party pack and 2 deluxe and a quesadilla. I asked for lots of napkins and salt and pepper. There was an almost empty quesadilla, I thought it was, cold tacos, and 1 napkin. I will never go back.
Dont bother ordering food after 8 pm.Drive thru wait is 30-45 mins minimum. They are run terrible and rude as hell on order speaker.
For a place that was under staff it was really good. they were trying their best to get the food out
Since the remodeling has finished, the quality of the food and the service has been outstanding! Our food last night was top notch!! Thank you so much!!
It’s not the drive thru workers that are slow it’s the stupid, slow, I don’t know what I want people in the drive thru that are!!!!! Lol
These folks are great. No matter how long the drive-thru line is.. . . they always have a smile to spare when you finally make it to the window. Since COVID hit the fan they have stepped it up even more. TROOPERS.
Ok, heres the thing. My wife and I were traveling home from Pennsylvania to New York and we were hungry, neither one of us were too familiar with Taco Bell, but we decided to stop. First impression was horrible, bathroom was disgusting. Then things improved greatly, ordered chicken burritos, didnt know they had ranch on them, so they gave us two new ones at no charge and gave us cinnamon crunchy things at no charge too. We are now officially Taco Bell customers. Just clean up the bathrooms.
Went for breakfast. Was decent. Crunch wrap seemed smaller then the lunch or dinner.The potato breakfast burrito was excellent with fresh salsa. The sausage and egg or egg and bacon burrito has a cheese sauce that is very slimy when mixed with scrambled eggs. all-in-all not that bad since most items are $1 the crunch wraps are $3 to $4 depending on what you get.They were out of all coffee said their machine was down. Service was okay but they left out my breakfast bowl and instead gave me a bacon and egg without informing me.
Ordered 3-bean burritos no cheese w/lettuce/tomato/onion. Received 3-cheesy bean burritos no cheese w/ lettuce/tomato/onion. Difference is they gave me rice and swapped the red sauce I wanted for a mayo based chipotle like one. I cant digest eggs, had to pull over to projectile vomit on the side of the road on my drive home. Not sure if the girl misheard what I said or what happened. Wouldve went back but I dont live near the location and I had already waited like 20 minutes in the drive thru line.
The day staff here always forget something from your order, and the food is mediocre at best. I have never met a person that seemed to like their job here.
The food was typical Taco Bell. The restaurant itself, was disgusting! I waited to use the restroom here, rather than the gas station. I would’ve been better off at the gas station. Bathroom was stocked, but filthy. There was garbage all over the dining room floor. Under the sauce & napkin station even more trash, tables were grimy & seats were dirty.
Its a chain restaurant great selections. My food didnt seem sloppy thrown together even though the drive thru lines were crazy long during the Covid shutdown my order was right every time.
The food is what you would expect from any Taco Bell. The real issue I have with this branch in particular is the drive thru service, IT SUCKS, to put it bluntly. Lunch time rush? 15 min wait in the drive thru. My worst experience to date was at about 9:30 pm and my pregnant wife wanted tacos. 30 MINUTES WAITING (no joke). There was several people that drove off because Im sure they were sick of waiting, and the only reason I was there was to be a good husband to my pregnant wife. Why not walk inside you ask? Cant, doors are locked though the sticker says the lobby house are from 7am-11pm. You would think people driving off and no one in the lobby to serve I would get my order a little faster..... ha ha ha
Usually fast, friendly service. I order through drive thru often, and they rarely make mistakes on the order. I think by now they remember me and what I will probably order. If so, they never assume anything though.
My roommates went there last week and waited 10-15 mins for 2 lunch boxes and the food was ice cold, so do not recommend eating at the cortland location, instead go to Moes for hot southwestern food. Thanks for reading.
Taco Bell is awesome! What do you really need me to say? They have tacos, there is no bell though, you may be disappointed if you were going there to ring the bell. But they do have tacos. They dont have Dr. Pepper though, just a fair warning. I know, I know. I complain every time, you would think they would get some Dr Peezy. -1 star for no DP
This place serves consistently good Taco Bell food. The problem is with the drive through. The drive through at this Taco Bell is unbearably slow. And when you do manage to get your food your order is likely incorrect or incomplete. Make sure to check your bag!
Taco Bell is the best. Ive never had a bad experience with service, quality, or atmosphere. Personally i feel like every town should have a taco bell and im sad that i have to drive so damn far for my burrito fix.
As good as the nacho fries are... I didnt realize were out of the 10 tortilla do you want a crunchy or hard taco ment I wasnt getting the beefy 5 layer burrito. What a disappoinment when I opened the box...would have ordered something else if I knew that was the case.
I went here only because it was near my apt. and an easy meal.When in the mood for tacos Id rather make my own, which pack WAY more taste and flavor than this place.
Not sure what happened since I was last here, but speed of service was much worse than usual, absolutely nothing was stocked (zero napkins, sauces, sporks, etc) and to top it off the sink in the mens room is broken. How is the staff washing their hands after using the facilities?
When I die, I want this store at my funeral, to lower my casket. So they can let me down one last time.
This location does not honor advertised deals.
I love it because the people there are nice and they have great food like I ordered the cheese roll up and that was amazing cuz it has a even amount of cheese with the taco thingy what are you called that thing thats wrapped up with their tacos the rap the atmosphere was warm a go there like on cold days or it go there on Summers during the Summers its like cold in the building so name change it depending on the water the service was nice Pete the people there are very kind if they mess up your order they will remake your whole thing
Having fun with taco bell sauces. Great food great crew
Food was delightful. I ate a shredded chicken queseritto which tasted like none other. Couple that with tasty hot sauce packets and it is to die for. Drive thru service was impeccable, staff was friendly and eager to serve us. Also ordered a cheesy bean and rice burrito without beans...odd I know but they got the order right, imagine that!! I strongly recommend this Taco Bell as their service is top notch. Check it out for yourself, you wont be let down?😣
Worst Taco Bell I’ve been to. Spent over 20 minutes in the drive-thru line and then when we got our food we were missing multiple items. We couldn’t go back in to get the missing items because we couldn’t afford to waste anymore time.
They ALWAYS mess up the order no matter what time of day! Half the items you pay for are missing and when you call its always some excuse of why they keep messing up!
The food is always good and they rarely mess up an order. The drive through is always a lo h wait though... probably because its the only Taco Bell in a college town.
Taco Bell use to have quality soft and hard tacos, but I have noticed the dramatic change and I dont have any more cravings for them. I would rather use my money to get the ingredients to make them at home!
Waited 20+ minutes at a drivethru. Had to leave after making an order because my break was over. Worse still there only 2 people ahead of me.
It’s been a long time since the workers got my order right the first time
We had two instances of food poisoning here over past two weeks. No more TBell for us.
Bathroom wasnt stocked with tp, had to inform the cashier when I went to order my food. She was timely but thinking theyre along the main freeway from Binghamton to the Canadian border you would think they would be a well oiled machine to have a smooth flow from the time orders were received to the time they were given to the paying customers. The Ithaca branch is faster than this one.
I took my daughter there and she said it was great, me myself Im not that big on fast-food anymore,, the older you get the more you stay away from fast-food but she liked it and thats fine with me,,
Took 10 minutes to get my food...no they wasnt busy. Very dirty tables not clean and floor dirty. Staff is always polite but lazy
Chicken quesadilla was burned and cold, and there was no chicken in it.I fequent the restaurant weekly. This was the worst experience I have had there.Granted the drivethu was swamped, line was out to the road
Chapula supreme is awesome. They should bring back the chicken wrapped taco, its a 10+. Wish there was one closer to our neighborhood. Its always is the best and least expensive food always.
Taco bell is my favorite fast food hands down. This place was alright, got breakfast there and it was sloppily thrown together. Still good just not as good as normal.
Great job preparing our food. Havent had Taco Bell in awhile and was pleasantly surprised.
This taco bell needs an update on been going to this taco bell for years and it has always looked the same its 2018 make the restaurant look like it and with the recent rumors Im sure business will be shot down further ...i love taco bell but Ill travel elsewhere to eat at a more up to date and cleaner restaurant ...
Went inside to order food and got yelled at that it’s drive thru only? No signs and doors were not locked.
Didnt get what we ordered. Best thing was the sauce packets.
Very, long line thru the driveway and then waited for our food. Everything was in the bag, except napkins. Food was ok.
Dont want to say anything bad about someone but when I am given 3 meals for the price of 1 its okay 👌
This is one of the better taco bells ive been to. Consistently receive friendly accurate fast service and thats all they need to do. Keep up the good work
It had closed for updates 😵 and when they reopened they had huge lines waiting to go through the drive through!! Thats how much we love Taco Bell!!🍣
Small portions, cold tacos. Probably the worst taco bell I’ve ever eaten. Really a disappointment because I was STARVING.
Omg I love tacos and especially from taco bell all the flavors taste good together but sometimes I get broken shells but I just crush it even more and make a taco salad and eat it with a fork so either way idc I highly recommend this place really good 🌮
The girl in the window is put out by everything. Asked for drinks without ice, she lost it and re did our drinks. Then i adked for straws, oh my what a production. She was so mad that I wanted straws and fire sauce.
Steak nacho box extremely salty. Doughnut holes stale, came in cup, beefy mini quesedilla didnt have enough sauce or cheese, Been burrito was good but u cant really screw that up. The watermelon slushy didnt have enough candy seeds. Only a couple and not a lot of flavor like usual.
No pintos and cheese, no nacho fries. I got the Nachos Bell Grande they had been sitting under a heat lamp for a while. I was very dissatisfied!
Waited in the drive-thru line forever THEN discovered the extra meat and rice requested didnt happen but was charged. THEN we realized our drinks were forgotten too.
Employee at window was very nice. Pulled in to see a huge line in drive thru but that line moved very quickly.
This is my go to remedy for constipated children...
The Taco Bell prices are higher in Cortland, NY versus in Johnson City, NY, but the food is still good. If youre in the area and like Mexican food, I do recommend it.
Paid for steak chalupa and... well, just look at the pic.
Do not like giving out my name to be called when order is ready. Prices are steep for what they serve. Almost $20.00 for 12 meager tacos.
Nasty...people are so dirty and grungy looking. I tried them again after my husband got very sick. Thought maybe they would change...seems to me they got worse,and half the time you cant understand what they are saying. Found hair in my taco salad and vomited.
Well I loved their food but I went there the other day to try the new chalupa. Not a fan of that after finding 2 pieces of hair in with the rest of everything.
They were nice and the got our food out quickly
Despite being well beyond busy staff was friendly and food was great...
They totally messed up my order. Worst experience ever at ANY Taco Bell.
Dirty, food is cold, when you order they dont listen to what you request, they dont change or take items off if your allergic or dont like an item, Staff is slow. Food on floor and tables. Condiments are always empty!
Extremely sad that this Taco Bell seems to have gone down hill. Every time Ive ordered the last few months Ive had missing items or just completely get wrong items in the order.
Awesome staff, nice fresh, and filled tacos. Price is a little high though for a taco.
Great service and very helpful. I hadnt been to Taco Bell for a while. I got a filling meal for only $5.00. Perfect
Closed 10 minutes early. Cancelled our order that we made at 8:30
Nachos were from the bottom of the bag. And super salty. Other then that the food was decent and the staff were amazing. Love the cinnamon twist.
The inside of the building was absolutely disgusting.. I really did not want to eat inside but we were already there and it would have been difficult to eat with small children in the truck... I will not go in there again..
You cant go into lobby to order so you Sit in line for 30 minutes and dont even get your order right.
The place is clean. The breakfast food made my stomach flip.
The staff were extremely friendly. That is pretty much all I can say, as we could not enter the store.
Usually they get order right however last two times they messed up order. Normally food is fine
They always mess orders up. Either they forget something in your order or you order a large drink and they give you a medium drink. They can have a line to the door and only one person working the register .
This is my home now…. Get out of the way I’m moving in.
Every employee here was great! Definitely a great experience and great staff! Its the little things in life that make a difference and they all make sure you enjoy yourself with a positive experience!
Staff is friendly, food is good for what it is, my orders can be complicated and they dont mess it up.
Hit the spot! Good quality and friendly service.
Interaction with the customer has been removed and good hasnt improved
The best staff, they always make my vegan orders just right ♡
I had to call and complain to the upper managment. I have never been so disgusted in a resturant before they ended up cleaning the place for a night and make us another go around but i dont think ill go back.
The food is very good, even though im not a avid fan of eating taco bell. The bathrooms were also very clean.
I hadnt been to a Taco Bell in a couple years and Im convinced now that if you need a fast stop for fast food thats a good bang for your buck, this is the place to go.
Decent food for cheap. Staff good at getting the orders right and quick drive thru times. Expect occasional burning with crunchwraps though.
Service was quick , usually very accurate but last 2 visits my beef&bean Barrett was not this. There was rice in the wrap.
I enjoy the food, but you guys really need to lable food better, especially with larger orders.
No meat in the crunch wrap 🤷
Very slow. Order was then incorrect. They were out of many items. Needed to be updated. Basically one of the worst Taco Bells Ive been to.
The place was a mess, tables and floor looked like they had not been cleaned in hours...... Granddaughter found a piece of hair in her food and bathroom trash hadent been change and stuff all over the floor
They tend to be slow and I always have something missing from my order. Very disappointing
Theyve treated me very well every time I am there, and any special order I make they always make perfectly
If they had a larger staff and a second drive through window for the rush hours, they would get a full 5 stars from me.
Cant ever seem to get all of my order in my bag before being rushed off.......update 12/8/18 they strike again cant ever get my cinnamon twist
Always satisfies my needs..... didn’t give the last star because they left things out of my last 5 orders and have been closed since 1982
Sat in the drive thru for over a half hour. Do not recommend. I will be calling corporate.
Great food but the service and the waiting time could have been a little bit better.
Long, slow line. Terrible slow service and I could only eat 2 bites before my stomach started churning. I will never go there again.
Hit or Miss depends on whos working if there is a good crew working the food is good and its Taco Bell. If its not a good crew working then your order might get screwed up
Best food Ive eaten from this taco Bell ever. Whoever is working rn on staff that should be the go to staff.
Got it as pick up on a long drive. Good and fast service.
Drive thru is always pretty long and timely but customer service is good and never had a problem with my order.
Not impressed. Ordered tacos with beans they had meat and it didnt taste good.
Quesalupa ROCKS....was best ever there. Long drive thru line but quick turnaround
Cheap food younger workers but everyone has to learn somewheres. Would recommend giving them some leeway not good for people to judge quickly.
Good, clean. Nothing special, but what we wanted.
The service quality of food and a tentative to their job is piss-poor and they all should be let go
The lettuce was brown all through the salad and the meat was cold.If your smart you will eat somewhere else.
Loved their Vegetarian options and really very good value for money.....Love Taco Bell in USA......
Terrible service and theyve messed up my order on several occasions
Place was filthy. Floors, tables and bathrooms were so gross. Staff was nice which is the only reason i gave it 2 stars.
Walked in very clean, bathroom very clean. I love taco bell
About 60% of the order was correct. Then it took 25 minutes for them to make the two missing tacos.
Good food cheap. Was really good about an order mess up in our part and theirs.
This place is very cool. but the main problem is it only offers variety in non veg food. there are very few options for veggies
This Taco Bell was on point. The food was neatly prepared and served with a smile. That is all you can ask for
Order was missing items and the items I did receive were wrong.
Food was good. Service slow and they didnt have all the food on their menu.
Needs lots of improvement ! Met new district manager and Im sure it will be improved very soon if not already !
Place was dirty and food was cold. I somehow got a burrito just thrown into my bag with no wrapper... very odd!
My a**hole feels good
Check your food before you leave, they tend to forget something.
The people are always very nice and the food always comes out correctly and pretty fast.
Total reviews rating 3.7
199 Reviews for Taco Bell 2023:
Review №1
2021-08-21We ordered 12 taco deal with soft and hard tacos. They were just thrown in the bag and broken in pieces. Never going back there...this is not the first problem we have had with them.
Review №2
2022-07-04So when we went there they said that walk in was closed because the register. So then we asked the cashier if we could use the screens and he said it was fine. But then the manager (or I think he was) yelled at him saying that you cant do that (and some other inappropriate things)and was like I hope you heard that too I feel very bad for him and if you ever do go there, know that they have no customer service.
Review №3
2022-05-02I went over an hour before close and sat at the drive through for about 5 minutes and not a single person took my order. Drive past to leave and saw through the window they were too focused on closing. I understand it’s slow however someone should’ve payed at least a little attention to possible customers.
Review №4
2022-07-15Restaurant tables seriously needed wiping off. Food took awhile to get and there wasnt a big crowd there ordering eitherUPDATED 2-26-2022Dining room now open, no longer closed for Covid restrictions. Still pretty messy but probably now due to staff shortage. Kiosk makes ordering a little quicker
Review №5
2022-03-07We were there Sunday 2/5 for dine in. I spent over $75 and half my order was messed up. And my tacos had hair in them. The manager was screaming while redoing our order. If we had another taco bell in Cortland I would go there. Very poor service. And we love Taco Bell but not this one. This is not the first time we have had mistakes with our order.
Review №6
2022-05-03Ordered 12 Taco party pack.2 of the tacos barely had any meat????? Like were talking empty shell alert ⚠️ --- why? I posted a vid to Google Maps - enjoy 😀
Review №7
2019-04-15Paid for cinnamon sticks that I didnt get. Party pack of tacos were ordered with no lettuce and thats all that was in the taco. There wasnt even cheese in some of them. This is the first time this has happened. Usually we have no problem with the order.
Review №8
2020-06-26We went around 1:45 waited in line at the drive thru for a total of 20 minutes. We ordered a chulupa box and a crunch wrap meal and 2 extra drinks. The person in the drive thru didnt seem to have a care in the world about anything. Shortly after we ate 2 of the 4 had to rush to the bathroom. Not pleased!Tried this place again was worse than the last time! Manger refused to give her name! Seemed not remorseful one bit! Ridiculous! Cant employ decent people at all!!
Review №9
2022-06-01Solid TBell experience; relatively cheap, devoid of nutrients, absolutely delicious. Polished off with a Baja Blast. So glad the dining room is back open.
Review №10
2022-05-11Poor quality food.every single time I go there they just thow the food in the bag and never get it all right or I End up missing food they never put in the bag. Would not recommend