Kerbside pickup
Yes
Taco Bell in Schenectady
Categories
Location on the map
Schenectady, Schenectady County, New York, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Salad bar
Yes
Vegetarian options
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Dessert
Yes
Seating
Yes
Amenities
Gender-neutral toilets
Yes
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Wi-Fi
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 518-357-9006
Site: https://locations.tacobell.com/n...
Site: https://locations.tacobell.com/n...
Opening hours
- Monday:7AM–1AM
- Tuesday:7AM–1AM
- Wednesday:7AM–1AM
- Thursday:7AM–1AM
- Friday:7AM–2AM
- Saturday:7AM–2AM
- Sunday:7AM–1AM
Taco Bell in other cities:
Comments (199)
Yet again order was wrong. This place went from great to complete garbage. You order stuff and get half the order. Do they care no why would they. No one wants to go back and complain. If I could legit give this hole negative 5 to tank their rating I would.
We come here frequently, usually using the drive through, however we opted to come inside today. The pictures are what we saw when we entered and the service wasnt much better. Maybe two people making food, one person walking around with a lime green earbud in one ear and headset on top of his head. Also gloves werent changed between touching the screen and food and in between handling various other items. Tables werent wiped down, floors not swept, etc. Our order was placed at 8:57 and it has taken over ten minutes for our food. One person ahead of us (possibly GrubHub?), no one else here. Finally got our food at 9:13.8/6/2020 We thought we would give this place another try. We hoped for the best, but were disgusted/disappointed yet again. We ordered a number two, (three soft tacos and a drink) as well as a number eight (taco pizza with two tacos and a drink). We requested no tomatoes, sour cream on the pizza as well as soft tacos for the number eight. We got extra tomatoes no sour cream and hard tacos. We turned around, went back. One of the workers was walking out (according to her--going on break around 9pm?). We brought this to her attention, she said that they would remake it correctly. They took our meal back in, came out with a new bag and left us, well holding the bag. We checked the contents and found no sour cream (again), tomatoes were on it and the tacos were not soft shell. Actually they were the same ones as we got the first time.While we have frequented this facility at other times and had marginal success, we have encountered the following more times then not: incorrect orders, products not being available (i.e. Mt Dew Freeze--greater then a month we havent been able to get this item at all hours, Cinnabon delights--we were told that they are only available during the breakfast hours).The workers, while polite and cordial, seemed to not care about their appearance or attitudes. Multiple workers either had no mask on, masks only covering their mouth, long finger nails, hats not on, etc.3/8/2021 Somehow we had hoped after our last two reviews and some successful visits, we could get a decent order here. We were wrong. Upon pulling up to the drive through speaker, I asked if they had the Blue Raspberry Freeze which was prominently advertised on their menu board and a large sign on the corner by the drive through. I was asked if I wanted a Mt Dew Freeze or Strawberry one after I requested the Blue Raspberry. I responded that no, I wanted the Blue Raspberry Freeze. After almost two minutes of back and forth, I was told that the one I requested was no longer available and I could only choose the Mt. Dew or Strawberry. I said, fine I will take the Mt. Dew. I placed two orders-one was a soft taco combo with no tomatoes and the chicken quesadilla combo with an extra chicken quesadilla. We received a sealed bag and we thought that we would be fine with what was in it and proceeded home. We were wrong. Upon our arrival at home, we opened the bag and found out we only had one combo in the bag. I drove back to the store, trying to call them multiple times. It took over four tries to get an answer and when I did, I was told the reason for them not being able to answer the phone was that it wasnt on the cradle. i explained my situation and was on my way to get the other half of my order. She said ok and hung up. Upon arrival at the drive through, I explained why I was there and was told to pull up to the second window. I did and then I was asked if I was door dash. I said no, I am here to remedy my order. The person in drive through shut the window, turned away, then reopened the window and asked me if I was someone else (whose name I dont remember). I again said no, and said what I was here for and handed her my receipt which was snatched out of my hand. Approximately five minutes later my order was given to me. I had to request my receipt from the employee. No apologies, no asking how they could help, just rudeness.
I ask for no tomatoes on my crunchwrap and they give me tomatoes. I ask for jalapeno sauce on it as well and none. On my burrito I ask for it grilled which it wasnt and it was also drenched in sauce. This happens almost everytime.
When you ask for a couple of each... You get sauce for life
Worst Taco Bell ever. They give so less quantity and all the take always have different to what I ask such a ridiculous place
I had the worst service I ever had I was insulted by the workers they didnt give me the correct number of tacos they yelled at me to look a order that was not mine and never offered to do anything about this I would not recommend going to this place at all find something else
I waited about 15 minutes in line for my food tonight. the girl who took my order was clearly very overwhelmed (and seemed to be working alone) but nonetheless kept a smile on her face and was very polite. people need to practice patience and try to be empathetic - there is a lack of employees right now so the ones who actually come to work have a triple work load. i hope the girl working tonight knows her hard work is not going unnoticed.
The one on altamont Ave (Schenectady) has a hazardous drive through that puts customer safety in the backseat. And has for years. Should really be changed. Especially if someone decided they dont wanna wait over 20 plus minutes every other time or so...u cant leave the drive through once your in it...God forbid youre having a heart attack or anything like it. Still like their tacos and some stuff though. 😋
The drive-thru takes FOREVER but there is never anyone inside. The food is okay and the people are pretty accurate with the orders.
We arrived around 10 pm on a Tuesday and it was busy but the drive through handled everyone in line in a timely manner. There was easily 5 cars ahead of us in line.The food was fresh, nicely packaged and all our food was correct. We had some special ordered items and there was no issues at all. Well done! Thanks for such a pleasant experience!
I ordered this box meal that included 4 individually wrapped wraps and tacos. It wasnt bad, l kinda enjoyed it.
I originally ordered through door dash. According to door dash and the driver, Tanya refused to give my driver my food. I had to get a refund through door dash. Then, I decided I would drive over there, and thankfully I did. Tanya was heard very proudly berrating customers over the intercom. She proceeded do do this to over 15 people, all of which she refused to take their order even though some had been waiting in line for over an hour. I wont be coming back nor do I think most of those people in line would. Couldnt have been any worse.
I chose to use the self order kiosk, but the employees were just as attentive when I was done to make sure I was set. My food came in a reasonable amount of time. Overall great experience! Employee friendliness was outstanding.
This is a generally clean and well run Taco Bell. Service is generally fast and its usually the best Taco Bell has to offer which is speaking only of Taco Bell food.
By far the best meal I’ve had here. Very good food, thank you Taco Bell for serving the people.
I have stopped eating at Taco Bell almost entirely, especially this one, they have never gotten my order right, and expect me to believe that this (see image) is extra sour cream, and extra tomatoes on a crunchwrap supreme
Updated - yesterday and today two days no credit cards being accepted. No signs in drive thru causing people to have to back out a narrow one lane drive thru.Get it together, everything else is 5 stars here.
Tanya the manager at this Taco Bell is rude, and has the habit of belittling people from behind the counter, to the point that her team just stare at her with their mouths closed. Ive been in this store several times and watched her talk to people and refuse to serve people putting her staff in the middle of her situations with customers. I hope that someone in the team will eventually speak up and stand up and not be afraid of losing their job because they are doing the right thing. This manager is not Public Servant material and should be released from her duties.
Ive been here 3 times,the first 2 times were more than a 15 minute wait in line but everything was serviceable once you got to ordering and receiving your order.The 3rd visit I waiting through the line, ordered, waited for 10 minutes at the window since there was a mix up and my order was handed to the car in front. I was fine with quickly waiting for them to remake the order and had no issue because accidents happen. I finally received my order and pulled out. I opened the bag half way home at a red light to find part of my order missing so I begrudgingly turned around to return and get it sorted out. I return slightly annoyed and not allowed inside due to covid restrictions (which is understandable) and call them to have them bring out the rest of my order. They bring it out and I return home to eat after what has now been about 40 minutes (not so fast food). Once I get home and lift my bag off the passenger seat i notice grease dripping from the bottom of the bag because they didnt drain the ground beef from my tacos before making them (I assume in a hurry to provide me with my order. The tacos were basically inedible and I had to clean off my seat.Any one or individual mistake of the previously mentioned saga would have been understandable as mistakes happen, maybe I got extremely unlucky tonight but I do know I will not be returning to this location again.I am not one to get upset easily and this has not changed that. I can only hope that they learn to be more cautious after the first mistake instead of getting in a hurry, tripping over themselves repeatedly, to culminate in the ultimate fast food horror story.
Only received half of my order, received items were also incorrect. I have an issue almost every visit at this taco bell.Every time I place an online order they cancel it, in the past month theyve canceled my order five times.
Probably my worse Taco Bell experience to date. If you love life dont eat here. Not much more to be said. HORRIBLE
Even though there were ten cars ahead of us, the drive-thru line went quickly and we were on our way within 15 minutes. My granddaughter said her tacos were delicious and the order was correct the first time! Staff was friendly, courteous and did a fine job! This was our first visit to this Taco Bell location. We will return!
Visited the drive-thru twice recently. The staff are ALL very nice and accommodating. The foods hot and tasty too.
Placed an order on the app, waited an hour for it. Worker said it wasnt in their system so they couldnt make it yet. Got home and it said it was ready, went back cause I already paid for it obviously and the doors were closed. My order was not made, waited forever, paid for it and got nothing. Anytime I come here they mess up my order by putting unwanted beef or not following my specifications or not giving me what I pay extra for.
Stopped in after work, it took 40 minutes before I was even able to order. I ordered 4 items, two cheesy gordita crunches and two five layer burritos. I was charged for all of it but only received the gordita crunches, and these were cold and inedible. All of this I didnt realize until I got home. I tried to call the restaurant but the line was busy. Ill never be back here
Ive been in line since 10:15 pm, it is now 10:44. There are employees sitting outside on the curb... The store closes at 11:30 pm. I placed an order on the app just after 10pm and showed up to a line 10 cars deep. Perhaps we should turn off online ordering if there is a rush in the evening. There are 7 cars ahead of me still. Sigh. This is the second time this has happened to me. Fool me twice, shame on me ; not coming back again.
I have such little expectation for fast food restaurants in general. This location has gone down-hill considerably over the past 1-2 years. I will no longer go to this Taco Bell location. Every time I go they are quick, but the food’s quality is consequently diminished. They really throw the food together with no regard that it’s going to be eaten by someone. They also regularly forget food items or mix them up. They don’t give out receipts, probably because people would constantly be complaining via the receipt surveys. Also, the more polite you are to them, the ruder they are in return. This location actually hurts Taco Bell’s brand image, which is saying a lot. I’d recommend going to a different Taco Bell or another fast food restaurant on Altamont Ave. There’s also a Moe’s across the street in Hannaford Plaza that is great.
They completely messed the whole order up?? It wasnt busy, there was only 1 other car in line in front of me. I could understand if it were a specialty order, but it was burritos, and tacos. Gave us plain bean burritos instead of the 7 layer, and our tacos literally only had meat in them. Pretty disappointing.
Ordered through DoorDash and there was an issue. I called the store and spoke with the manager David. He told me that the dasher must not have been able to read because he wasn’t American. I was more upset over your employee’s lack of cultural competency that I didn’t care about my food anymore. Your store manager needs to be held accountable for his prejudice. Do better Taco Bell!
Got to the order menu our computer is down was the excuse this time last time was another excuse tired of this place lazy sloppy dirty
This place is always running out of things. Whoever is placing orders for this store has no clue how to do thier job. Ive had them run out of shells, bowls, freeze syrup and a couple of other things. Three months after original review and they are still always out of stuff. Every week this happens. This time it was because their truck never showed so all taco bells in the area had no food.
Doordash royally screwed me over and refused to deliver my food - this Taco Bell went the extra mile and remade the food & waited for my boyfriend to pick it up. They even tried to get another doordash driver for us. Best customer service ever.
This Place Is A Joke! Cold Food!!!I Bought Food For My Husband Because He Wanted Taco Bell After A Long Day Of Work . I Ordered Him A Burrito Meal. The Burrito Was So Little I Thought They Were Maybe Messing With Us! We Ended Up Throwing It Out . It Had A Weird Taste And It Was Cold Like They Left It Next To A Window Or Something 🤦♀️
If I couldve given this place negative stars I wouldve. The drive through took over 30 minutes to get 2 simple orders and once I received the bag of food, of course the order was wrong. I walked in to get my order fixed and was really taken back at all of the trash that was over the floor in the kitchen area. It looked like I was at the town dump it was so bad.
Been In the drive thru for 20 min to pick up a order made on the app. Only moved 2 car lengths. Reopen the lobby will change it to a 5 star.
I miss the seven layer burrito so I got the five no I got the super bean and cheese.Tasted pretty good, but Ive heard some pretty upsetting conspiracy theories about what they put in their food. And I occasionally have a Pepsi which may also be unwise. Deep programming scheduled.
Im trying to grade on a curve here, this is fast food, not fine dining. That said, my last visit was not up to standard with past visits. Toppings were inconsistent in volume and my wifes crunch wrap was less than acceptably prepared, the meat was shifted to only 50% of the wrap and felt skimpy compared to past visits.Unrelated to the products we purchased, the woman working on the window had very long fake nails, maybe she never works on the line but I dont recall any employees I worked with being granted the same luxury in my time at a taco bell.
Worst Taco Bell Ive ever been to. Consistently getting things wrong or flat out forgetting things. They do not care about their customers and are reluctant to fix any mistakes made, that is if they even pick up their phone. Yum brands should launched a full investigation into this location. Pulling people around and making them wait to falsify the wait time. Refusal to refund missing products. This location and their employees have made it clear they do not need customers or peoples money during this pandemic. Just an overall utter disgrace.
Horrible service, never get my order correct and there is always somethings missing from my order ( like an extra taco or cinnamon twists I asked for). Cant even get order corrected because the line is always 20+ minutes to wait in.
The food is always good here, but the service is slow . One time the wait for food was a half an hour . Never in my life will I wait for fast food that long. Last night we had to drive back through the drive thru and of course the line was long just to get sauces after ordering over $50 worth of food. They had given us no sauces. They just need a little more training. Other than that food tastes great.
Horrible, wait is over 10 car long in the drive thru. Horrible food, they serve dog food as beef. I will call the Health department to report them for serving not safe food. Made me sick. Staff here are rude and condescending. The Staff at this Taco Bell make me feel they hate customers.
Checked before we left. Two items not made. When we told them, werent made correctly.
GO HERE :)One of the better Taco Bells! Every time I go through the drive-thru, they are very pleasant.Try this place out if you are in the mood for your fast kind-of-Hispanic food.
As much as I hate this peticular location its conveniently 2 min. Away from my house. Unfortunately the drive thru is the slowest process Ive ever been in. Approximately 20 min. Almost every time I go. Needs better management
Stuck in the drive thru for over 25 minutes. Can’t drive off in anger. Can’t go backwards. Leaving this review is my only option to vent. Thanks guys
Was cool it was just a real real long line it was like an hour and a half before we got our food thats why youre not getting the fifth star and I think thats pretty good considering
Food is good, location is great and the place is clean and looks modern. Order accuracy is less than perfect, but the workers are very polite and quick. All in all its a decent taco bell and a great place to pop in and grab a box to go after work or during lunch.
I went to this Taco Bell about 20 minutes ago and received grande nacho box, the chips were stale. I ordered their chicken shredded cheddar burrito that had barely anything in it, it was flat. I also got a Beef burrito that was half the size it normally is. AlSO, all of the food was cold. Anddd I could hear them yelling through the speaker drive-through trying to figure out what nacho box I was referring to. Very unhappy. I DONT RECOMMEND THIS LOCATION AT ALL.
I really have to say the best Taco Bell ever. The staff is extremely helpful and friendly. I have never been there till recently as business has me close by. It is fast food and pretty much all of them taste the same. So my 5 stars is for the 5 star service I receive daily.
Arrived at the drive through and waited 8 minutes and not a single car moved. I decided to go inside where I ordered on one of the new touch screens. Waited 28 minutes for my food and was never given a drink. No sauces in the containers out front. Seemed as if they were very understaffed. Many grubhub drivers waiting idly in the dining room. I understand these things happen, but I may not return just based on the fact that I was given no apology for the wait, just a bag tossed up onto the counter.
Was very disappointed with my Parm cheese chalupa. It came from Taco bell in Glenmont NY. When I got home 5 minutes later it was cold and the shell was nasty and very hard. I couldnt get ground beef so I paid extra for steak which was also hard and cold. Not a good experience.
I got to the restaurant drive-thru on February 18th, just before 12:30 am. The line was long and very slow. When I got to the speaker I read a sign saying that they could only take orders at the window, one at a time.I stayed patient, waiting for my turn. I got to the window at 1am, and was greeted by a staff member who handed me 2 coupons for free tacos and told me that they were now closed. No apology, no attempt to even sound sorry. I asked why no one had come out to the customers in line to tell those of us waiting that we wouldnt be served, or why they didnt stay to serve the customers that had been in line half an hour before they closed. The employee passed the blame off to the District Manager and said there was nothing they could do. I do admit, I got angry. I yelled and threw the coupons out of my car window. I became a Karen. After waiting half an hour to be turned away so callously, so late at night, when no other drive-thrus in the area were open was very upsetting. In my experience with customer service, anyone that got in line before closing time should have been served with staff staying late if required.
It was a nice experience. Customer services was so pleasant! The cashier Leilania H, was very focused and making sure my order was right. Also checked my bag to make sure I had everything. Polite and attentive.The food was hot and served fast. Keep up the great job!
I think I had a taco half the shell was empty
I used to be pretty harsh with this location. But after going there more often with commutes to SUNY Schenectady, and going there whenever I am in the area, there service has been a lot better and their food quality is good for the most part. They really know how to make fresh batches of Mountain Dew Baja Blast. Yummy!
They take forever when there’s a long line we were in a line for almost thirty minutes at the drive thru. the one girl had the biggest attitude didn’t get her name but i called and asked if they had a certain taco and she gave mad attitude for no reason. she is disrespectful and i hope she gets fired
The service here is incredibly slow. This is very close to my house but I havent gone here in over a year because the last time I went through the drive-thru it took 29 minutes! I timed it because it was always very slow, and theres no way to get out of line once youre in. The employees were always very pleasant, I think they have way too many menu items and it takes too long to make things. Id also like to be able to exit the drive-thru if the person in front of me places a $50 order.
Awful service!!! Always rushing you too order when your in drivethru, then order is hardly ever correct, forgetting items that you ordered.Try to call them and of course you can not get through, luckily tonight I could not cause they were going to hear a piece of my mind...
I’m vegetarian, so I always sub beans for meat. Every single time, there’s always something they put meat in. Every single time. I’ve never had a problem at any other Taco Bell. The last time I ordered I was rushed along like it wasn’t important, and again I got a messed up order. Very disappointing.
OMG this place is terrible, had to wait 40 minutes to get my food. The lady in the back was yelling that she worked two 12 hour shifts and didn’t care if people get upset and that they can wait. I asked Where my food was the lady at the register said “we are busy and under staffed what would you like me to do” for starters, get my food, at that point no one had even made the food yet. I asked them twice to make sure the tacos are just meat and cheese because I don’t want to come back because my food is wrong like the last time I came here. Don’t you know it, when I got home, it was wrong and in the garbage it went.This is the last time I will ever come back to this place I would rather starve to death then eat at this place.
I went there to pick up for 2 Grubhub orders. I was in the drive thru line for 40 minutes. One customer cancelled her order, because it was taking too long. This was 10:30 - 11:10 at night.
Food orders most likely To be wrong managers are biligerent,rude and badly trained
Ordered a bean burrito with extra extra red sauce and extra extra cheese. Tortilla was so cold it broke from folding. Light sauce and barely any cheese. Totally sucked and a long line 15 mins to get there 15 minutes in line not worth the drive.
I love Taco Bell, but the one on Altamont Ave in Rotterdam is awful. The service is so slow it might as well be a sit down restaurant and they never get my order correct. Ive literally waited an hour for food in the drive thru with no way to get out of it.
I love taco bell but this time was the worst. I ordered 4 hard tacos NO lettuce and the woman was talking over me and didnt here me then I had to wait 20 minutes just to get my food and the manager did nothing about itFollow up: Thank you for reaching out and being so polite about fixing the mistakes
Good place to eat when getting off work late or when drinking and partying. Any 5 buck box is cheap and convenient. I recommend ordering chicken. Taste better then the beef and not as tuff to chew like the steak.
Most nastiest taco bell in capitol region!! Need I say more? Ok,I will! That store needs to be demolished!! They have roaches in that store,n that came straight out another employees mouth!! Dont believe,thdn go eat there!
Pretty good just was a little bit behind on time
Waited in the drive thru for over an hour for a prepaid order and when I got to the window they said that they made it but it must have been given to someone else and that Ill have to wait another half an hour for them to remake it because they were waiting for literally every kind of protein like it was a surprise that they were going to be busy at 10 PM on a Saturday night. Yeah, I pulled around to the parking lot... and then I left. (Oh yeah, I almost forgot: when I asked for a corporate office phone number the manager on duty said, I dont have that information and its not posted in the office.)
If I could no star it I honestly would. Terrible service. Ordered a number 6 (2 chicken chuplas 1 hard shell) and doritos tacos combo and instead we was given 7 regular hard shell tacos. Definitely not going back
I spend more money at Taco Bell than I do at Moes, which is directly across the street. Unfortunately my daughter gets the cravings for Doritos Locos Tacos and by the time I leave there Ive spent close to $30 for two people. I would much rather go to Moes, but once in awhile Taco Bell certainly hits the spot. The workers are always friendly, which seems hard to find nowadays in a fast food establishment.
Apparently its asking way too much for the genius wizards at this taco Bell to understand the simplicity of an online order and be able to get it right. So if I Uber eats something, and your establishment gets it wrong, your response is to make me drive to you to get what you forgot to do. Which is your job?
This was probably, if not, the best taco bell ive ever gone to. the staff was nice and food was way beyond what other locations put together
I requested a cheesie gordita crunch and a crunch wrap supreme. There was no meat or lettuce on the supreme and the gordita crunch had just lettuce and sour cream. The person working the window was polite but clearly they have issues in the kitchen. Will not be back and highly recommend going further down the street to BK, McDonalds or Wendys. This place has gone down hillEdit: I reached out to the reply to my review, and didnt get any response. Replies are BS or bot generated.
We placed an online order on the app and even though we got a notification that the order was ready, we were waiting for 15 minutes. Our name wasnt called when our order was finally ready and there wasnt an order slip on the bag. The woman was very rude to us, as she kept saying orders were for grubhub and failed to even address us by name. Very poor customer service, with rude associates. It wasnt even busy in the store at the time.
Worst taco bell ive ever been to. You have to emulate ken block to make it thru the drive thru without curbing your wheels.And whats worse is the food and especially the timeliness. Oh my lord it is NEVER easy at this place. Something is always either made wrong, or out of stock, or something!. Going inside is certainly no faster. The morning crew seems to be far better than the evening crew. Ive never gotten 2 tacos that looked the same. And the discontinued the apple empanada??
This is our typical Taco Bell stop. Its normally so busy that food is hot or pretty warm when we receive it, and so far they have always gotten our order right. No issues with this location. We will continue to come here.
Best Taco Bell in the area, which makes it the busiest. My picky order is rarely wrong and if it is its fixed immediately, plus I get to pass on the error tacos to my husband so everyone is happy. Go inside if the drive-thru line is long.
The manager here is rude, I work for utility company and will be working in the area of this taco Bell for the next 3 yrs. I work with about 20 people. Because of manager being rude about me parking my working truck to close to her bushes that they just lost my business and all 20 of my coworkers. Congrats for being rude and losing money!
Do not go to this taco bell around dinner time. There were about 12 cars ahead of me in line - it took 45 minutes to get my order.
First time I went their thermalizer was broken and they had no meat to make things. Just went there again and they cant take orders because their systems are down. Sad mexican food enjoyer
Ordered a chicken quesadilla and got a heap of sauce slapped in a barely toasted tortilla. No chicken- barely any cheese- it was ALL SAUCE. All I wanted was a nice chicken quesadilla after a long day and I’m so upset.
If I could give a zero stars I would this has false advertising on its website.. My mom, best friend and myself went to eat there to eat and the man at the register said we had to go to the drive threw, need to fix your website... Dissatisfied customer
Literally every time I come here if I decide to use the drive thru it takes at least 15 minutes minimum even with 2 cars ahead of me, and if I go inside its usually not much different. Tacos are often soggy, service is just god awful, really recommend you guys get some extra help because you guys arent doing it right. Also I just went through the drive thru, I specifically asked if the airhead freeze was working and they said yes, and when I got to the window it wasnt, so I just waited 15 minutes for 2 of the wrong freezes, thanks Taco bell
I went two days ago ordered 4 soft tacos, nachos and cheese, and cinnamon sticks, got home and had no cinnamon sticks, went today, ordered three soft tacos, cinnamon sticks and a small soda. Again no cinnamon sticks, one taco had no cheese, just meat and lettuce, the second one had enough cheese to choke a horse, the third one, I dont know what they did to the taco shell but it tasted burnt. This has been an ongoing problem for some time now. Makes me laugh these idiots want $15 an hour when they cant get a simple taco order right.
The workers are nice enough here, but it seems theyre constantly having issues with items being out of stock or extremely long wait times. Management needs an overhaul for this location.
This has got to be the worst tacobell ever they turn off the drive tru light at night to show like there closed ask for steak I got chicken food is poorly made and customer service is sloppy. I would rather drive 30mins to another location then 2 mins this one ever again.
The absolute worst. Online order took over 45 minutes and everyone else got served before me! When they finally did notice, their response was oh, no one told me you were here. The online app told me my food was ready 35 minutes ago! When I got home, I was missing food!Went tonight just for a Baja blast drink. All carbonation and no syrup. Absolutely disgusting.Im done with this place.
Good for a quick bite and open late. But exterior and interior need work. One entrance is blocked off due to needing repairs. If you go inside you notice that maintenance is not top priority at this time. Better of going to the taco bell in Mohawk commons.
Food is pretty good but they mess up the orders so much. Not like it used to be. Who remembers when there was a Long John Silvers attached. The glory days.
My son was bugging me to bring him for the nacho fries. He let me try one and I can say they were pretty darn good. The nacho Grande box for $5 is a good deal. Hits the spot when you are looking for something cheap and fast.The drive thru could move a bit faster. It pays to go inside.
I live in the area and this location consistently disappoints. Late night shift seems to be the worst, typical problems range from the cash register being shut down 15 minutes before closing or the soda fountain not working. This sundays meal was absolutely awful, lack of cheese and a little cheese there was wasnt even melted. I finally learned my lesson when it comes to this taco Bell location and wont be going back.
The workers is so rude and disrespectful. And they even don’t know how they are working
This is by far the worst taco bell ever, been in line at a fast food joint for,over 15 min i can order a full meal in a resturant and be out in 30 min.... Never enough staff, service I slow, cheese is cold because they rushed, ill go to dennys and get faster service...awful.. posted again, this place hasn’t changed and it won’t. This isn’t a fast food joint. Done coming here.
I have no griefs with this particular Taco Bell location. The food always comes out timely and is always cooked through. I find that at some Taco Bell locations when you order quesadillas sometimes the cheese is still cold and not melted all the way through. I dont seem to have that problem when I go here. Ever.Not that I go here often... But when I do, I get what I expect. And thats really all I can ask from a Taco Bell
Your employees gotta be a special kind of stupid when someone orders a steak burrito and they put ground beef in it instead ..
I had a large order and even still the food came out quickly! Everything was correct the first time too! Best Taco Bell visit ever 😁👍
If I could put less than 1 star I would. 1 member of crew is trained to make food 6 others are standing around. If you want taco bell drive to Niskayuna instead or better yet go to Moes
The manager is extremely rude, and the service was not good at all.
Took 45m in drive thru. Long line. Ordered 2 12 taco packs shorted 3 tacos. And then only 1 of 3 tacos had meat. Stay away unless your starving. Not worth the money. Staff needs to be retained
Dont waste your time or money at this location, itll be faster to go to a restaurant and at least then theyll competent. If I could give 0 stars I would. I went with my boyfriend and it took us almost 25 minutes to get our food, and then when we got home and checked it wasnt what we ordered. According to the receipt it was correct but whoever was taking our order entered 3 things wrong. All of he tacos were cold and the quesadilla had tomatoes and lettuce which werent requested. When I called, the woman who claimed to be the manager told me she remembered the order, and me by first and last name? and that I was wrong about it being made poorly. All she offered was a free taco if I came back, nothing regarding the food being made poorly or the service.
I took someone there, I knew the tacos would be skimpy.. 3 for 8.99 plus a drink. Not for me..
Love this location as staff are pretty chill. However the staff in the window of the drive they today had her mask under her chin and was checking her phone. Poor show of safety during these times.
The food is always good but the cashier at the window is always in a bad mood and seems like she hates her job. She never gets my order right and she starts rolling her eyes when Im telling her what I asked for 🤦
During my last visit the entire soda vending machine was down, and they couldnt prepare several menu items. They had to use nacho cheese instead of regular.Staff was nice and apologetic, but still not something one wants to experience.
I love Taco Bell but it all depends on the location. LOCATION! LOCATION! LOCATION! I do not recommend the Amsterdam location but the Rotterdam one is good. Ive had nothing but problems with the Amsterdam location & no matter what it never IMPROVES!!! And why is that? I have complained for years. Nope still the same cappy people running it ruining the food & service. Got to really check your orders here folks! But love my Taco Bell all in allm
I placed my first online order with taco Bell. I asked that the order be ready at 6:45 picking up at the drive-thru.I drove into the parking lot at 6:45 and got in line at the drive-thru with six cars in front of me. 20 minutes later I was at the window picking up my food.
They mess up my food all the time and then when i go back to have it fixed, they still mess up. saw the red head night shift lady mock customers as she takes orders on the drive thru. and they never answer the phone and lock the doors early. unprofessional. eat somewhere else or take the drive to another taco bell.
Ill be completely honest the worker at the drive thru wasnt the most polite but its ok because the tacos were great
Had to ask to have my order taken after standing at the counter for 5min...waited 15 more...got my $ back and left...staff was nice but clearly not capable. 1 star was mandatory not deserved.
Just ordered door dash from here, got extra stuff i didnt order. Pregnant girlfriend is over the moon happy. Thanks for the mix up!
Love the food!! Great for a quick pick up and meal!! Very nice employees!! Alway clean if you go inside and if just doing drive through theyre quick ... care and friendly also😊😁
When you decide to venture to this fine Taco Bell, please prepare for a minimum wait of 30 minutes in the drive thru line. Thank you
The service was great. I only left 3 starts yesterday remember to come back to it. Im usually better on that. Sorry to confuse you Ms. I wasnt in the drive thru too long and the lady taking orders was very nice 😊
We went to the drive through. Food was cold and literally improperly made my cheesy roll up doesn’t require lettuce it in... it’s literally chain- easy microwave food... how do you all mess it up so bad always.................
Custom orders are ignored for the most part. Out of the last 10 times I asked for extra red sauce and onion on my burrito, they have only been added twice. I am always forced to go in and ask that the order be made right, its getting tiresome. On the plus side the staff is friendly and apologetic when orders are not made correctly. I just wish it wasnt such a consistent problem.
The order takers are very helpful if one needs it as their menu can be a bit overwhelming. They can usually steer you in the right direction. The food is generally affordable, fresh made and tasty considering its fast food.
If I could I would give it a zero stars. Last week I went there and I got food poisoning, I will never go back there again. Yes i know it taco bell that gave me food poisoning, cuz my kids had mcds and me and my husband had taco bell and we both ended up with food poisoning.
Normally I am not one to complain but after going through drive-thru I felt the need to! So where do I began I go to order this evening sometime after 8:45 the girl taking my order was absolutely disgusting rude. I’m still baffled I told the young lady there was no need to speak to me in such manor she sucked her teeth and said “whatever”. I pulled forward to pay and she had the aducity to roll her eyes and continue with her attitude. I asked her what name was she chuckled and replied it’s on the “receipt in the bag”. Guess what no receipt!!! I’m dumbfounded on her customer service. So Taco Bell On Altamont Ave you should give the heavy set Caucasian brunette who looks young enough to be my daughter customer service skills but than again you can’t teach respect I guess! That starts at home!! P.S After working a double in the ER I NOW KNOW to next time go inside to place my order maybe the manager will catch her and her nasty attitude if it happens in the store versus over the headset.
Went for a quick lunch and 2 separate people prepared our order so we ended up wirh 2 full orders!!! Brought some home for another lunch. Also the customer service was very good on this day.
Ghetto, didnt know you can be on facetime while working. An alarm was going off while being there my family and I had to leave absolutely obnoxious. So much for eating there. If I ever go again you can guarantee I will not be eating in. Take pride in the food that other people are eating that your hands are touching just an absolute mess.
Average Taco Bell. Orders are mostly correct. Dont like being trapped At the drive-through. If you pull in and find 5 cars ahead of you, you cant pull away.
They messed up my order then argued with me. When they finally fixed my order ,while checking to make sure it was correct I noticed that they hawked lougies in my kids tacos. Disgraceful,Horrible ,disgusting ,Immoral!!! Would not reccomend this location to an enemy.
They had a shortage of tortillas but were able to adapt and help get us what we wanted. Great service! Kids loved the Nacho Fries and Freezes.
Says open till 2 they where closed at 11:55. Change ur hours….
Awful experience at this Taco Bell. Very bad customer service who are very rude and confrontational. The food is extremely inconsistent and I wouldn’t recommend going to this one .
Ive been there twice this month, the first time, it took me 45 mins in the drive thru, the second time they asked me to come inside and order? I worked fast good before and it should never be this bad of customer service.
Vegan option, Dollar bean rice and cheese burrito... No cheese sauces, substitute black instead of pink beans, add onion, guacamole, red strips, red sauce and get it grilled. Cost $1.80 I think. Cant go wrong for a quick bite.
Drive thru is small and tight to drive thru but most taco bell drive thrus are small
If I could give zero stars, I would. The WORST customer service in the whole city. They never get your order right and when you tell them the order is wrong, they refuse to fix it. What a waste of money and time. My family and I are never eating here again.
This establishment needs more associates around 5:29pm in the evening on a Saturday. Just saying. With the drive through backed up and a line almost out the door idk How you expect 2 associates to do everything. Definitely needs work in this store.
Busy store expect long lines
You can never order any new items at this location via the app. It always says those items are unavailable.
A little slow because they were so busy, but the food was good.
Inexpensive, happily-involved employees, quick service, tasty food. I like going there to get my family take-out, even though I dont ever eat any of that food, because its a pleasant and welcoming experience.
Just avoid this place . Over 30 minutes to get 2 tacos and a burrito. I know its an entry level job but my god they hire some of the slowest confused people out there. Take your money across the street to Moes. Its only a few bucks more and 100 times better.
Best service from any Taco Bell around. Orders are correct, food is good, they are generous with the sauce.
Computers are down was the excuse for the nightOther excuses include we ran out of taco meat or my favorite we cant make changeDont go there late night because you wont get served
My go to hangover place. Would give it more stars if they didnt charge over company-recommended pricing (for example, a $5 box advertised all over the place costs $5.49 here. Why!?). This Taco Bell always screws up mobile orders, too. Regardless, still my guilty pleasure.
Always great, cant remember a time that my order was not correct. Drive through service is a little bit of a wait but not a big deal. Great employees.
The food is decent and the order accuracy is there for the most part but the service is wishy washy. The employees are either really high energy or miserable and dont EVER expect to get a baja blast freeze, it just never works at this location.
Multiple experiences at this location. If a machine was down or they were out of something, Most times substituted another item with higher value. Im guessing people are on the same schedule as me. Line for days!! Absolute Airbrush Designs also gives ✌️ 👍⬆️
This is more towards ordering online and them stating that our order was ready, when in fact the store was out of tacos and burritos and they charged us but theres no way to get a refund.
Not once has this place gotten my order right, drive thru or walk in. Staff is rude and inconsiderate. I have never had a good experience here.
I went there last night was in the DT line for 17 min start to finish...but that new potatoe-rito is so delicious... If u like a Lil spicy...I think thats a little to long to b in line for food...Wont b going back there for a while...The food is good MOST TIMES...
Exactly what what wrong with my order through grub hub:1. They gave me all knives2. My soft tacos were falling apart along with all the wrappers3. Missing a whole 12 pack of Cinnabon’s4. Called there to tell them what happened and they blamed grub hub5. Did not take into consideration that staff could have messed upIf I could post pictures I would.
Its taco bell. Ok food and ok service at best.
Its been years since Ive had Tacos Bell,but my girls and nieces wanted it so we stopped.The food was good,but they forgot 2 items so we had to go all the way back to get them.
Crunchwrap a little too crunchy. The little one with the weird face and the tie was said he liked my shirt. God will judge you in the end. Whappa.
Staff always friendly ! Sadly ,Mobile ordering doesn’t make pick up faster but it is fresher ?
Nothing to say maybe cause i.really dont care much but I love the new chalupas and thats it bring back the Fiesta potatoes and then we can talk.
I didnt like the doritos tacos.. Some tacos taste better than others, but not too bad overall. Get the beef burritos.
Worst service for grubhub drivers. And they miss items while packing the orders. And when I come back for missing items they even dont listen.
The Altamont Avenue Taco Bell is staffed by rude and belligerent dolts. I went ro Balltown road for my food where the staff is attentive and gracious.
Went late at night. 15 minutes in the drive thru. Management contacted me and made sure I was happy. Good follow up.
Service was terrible it was dirty inside they forgot some of our food and still got charged for it. Service was so bad I didnt even go back for the food they forgot. the cashier was talking on the phone while I was trying to give my order .
Never gotten an order wrong, even with substitutions. You know the quality of food youre getting when you go. How could you go wrong with Taco Bell?
Longest wait i have ever had a tacobell
Love the food they kinda put a little too much guacamole in my burrito sometimes its happened like twice but its great otherwise oh and they take kinda long dealing with customers actually in the store but I understand because theres always a ton of cars in the drive thru maybe they should hire more ppl get a drive thru kitchen or something
As far as Taco Bell’s go, this is a good one. Never had an issue with my order here, good staff.
The drive thru tends to be slow, I never go inside so I dont know if its any faster. Staff have always been very friendly to me though.
They ran out of soft tacos and then took 25 min to get me 2 hard tacos and one apple empenada. I really dont understand how this service is deemed acceptable.
Best customers service I received at Taco Bell, 1417 Altamont Ave, Schenectady, NY. Lee was a great and smiling helper.
The wait is always long either walk up or drive thru. I dont come here much because of that. The food is good however
Not bad for fast food. Much improved service getting order right by having everything on the screen to approve
Taco Bell is always good...but the new Nacho Fries are better than delicious! And the new Nacho box is an absolutely perfect meal.
Takes awhile sometimes because they get alot of drive thru orders but everything is really good never been in the bathroom tho
My order the last 3 visits were wrong...3 Strikes your out Taco Bell Altamont Avenue...I do my business elsewhere.
Its taco bell. But I will say that the drive thru at this location is always pretty quick, which is nice
The employe named Alexis H was every rude and gave me a attitude and I have to wait 30 mins just to get my food. They customer Service sucks .
Whoever was on the drive thru at this very moment was very pleasant. Got to the window and she had a friendly smile and personality. Good job
Best taco bell in the area. Just wish they would understand sour cream needs to be spread out not all in one bite at the bottom of your burrito 🤣
Im 3months pregnant,I was craving tacobell BAD!! The food hit the spot!...the customer service was GREAT and the food was nice n 🔥 I LOVED EVERYTHING
Very long wait in drive thru!! Like so long. And they forgot to put the sour cream (which is supposed to be in there) in my burritos!!! But overall, it was ok.
The food was average but the wait was terrible. For fast food I waited over 30mins for my order which was a taco party pack.
How can a fast food place say they are fast food when you are waiting 35 Minutes for food while you see other employees stocking and cleaning?? Where is management??
Staff is friendly but it took 23 minutes to food. Not really up to par for a fast food place. Been here twice in the past 3 months and same experience both times.
The food always tastes good, just wish they would keep key ingredients in stock.
Very slow service. Shaq was very nice but took over 10 min to get food with only 3 total customers in the store.
Not to bad of a fast food place but I would like to see them improve the dining area a little. This is based onthe Altamont ave. Location in Rotterdam.
15 minutes to get there and 15 minutes to get back to work only to find that everything in my bag wasnt even close to what I ordered. Lunch is over now maybe Ill return it after work maybe Ill just throw it away
We messed up at the kiosk and it caused a massive kerfuffle, so the staff ended up letting us have some food for free. It was awesome.
Great menu. Lors friendly safe employees. Hand food secure as well.
Yummmmm . Never had bad food. If u do JUST CALL THEM AND THEY WILL CORRECT IT..
Just slow service. I didnt like waiting in a drive through for 20 mins to even order then another 15 to get my food.
I was able to order my food the way I wanted it and got it pretty quickly. This location is open till 2am
Drive through line can get pretty long. They havent messed up my order yet
Same as any other Taco Bell, nothing stands out as great or terrible. Quick service at the drive through and accurate.
Easy to get to location. Drive through service is a little slow. But my order is always right and the prices are fair
Total reviews rating 3.5
199 Reviews for Taco Bell 2023:
Review №1
2022-06-27Top service and food! (New 5 stars) we just drove to 2 taco bells in Albany and one was closed 2 hours early and the other had a system outage. My wife is 9 months pregnant and needed taco bell. This location was our last chance and the staff delivered! The food is so good and everything was very Fresh! Thanks again! And all the employees deserve recognition for theyre incredible work.
Review №2
2022-04-21I’m doing DoorDash I got here to pick up my order it wasn’t ready they are totally ignoring me and I need my drinks. Three other door Dashers came in got their orders and left and I’m still waiting for my drinks. I will never ever do a door dash to Taco Bell ever again.
Review №3
2022-06-17Im Doing Grubhub, the girl at the driver thru window asked me to call the customer Im picking up for him for an item not available and to choose other one, called him no response I turned around ( to not waste their time and cars behind me :) I called GrubHub to let them know I need to go with other order because he not answering , told me to hold then finally they got him confirming me what he go with, came back confirmed them the order with new item, at the window she goes“ you have to turn around again the order is not ready yet “ after more than 15 minutes line waiting , I went to the parking lot give them extra time to make sure the order is ready!!, I get back again there was a long line in wait again , I skipped the speaker order system because thought no need to tell the story again also guys Im here for more than 30 minutes! ( thats almost 3-4 order I skipped )!! And Im not used to work at night usually, specially with drive thru pick up, I do pick up store Frequently , when I arrived the window someone came with anger face said we dont have order here ! Sorry!! Seriously, I was like shocked! I goes what hey I got order here to pick up “showed him my order details in my phone “and I been turning around couple times man! I told him to call Grubhub to let them know to cancel the order he said No you call them sorry “slam the window!! The girl was behind him watching not even doing anythings , I report that for GrubHub but Im sure 100% nothing will happen so far, I will never do delivery again with this restaurant location, also never recommend to anyone, lets say Im wrong with skipping the speaker okay, they dont have to deal with delivery guy helping the Business this way! Right? .. next couple days friend of mine order from there he was complaining about drive-thru treating from the same guys !
Review №4
2022-03-17Staff at this location are very unprofessional and do not seem interested in helping your customers. I had to wait over 10 minutes for an online order that they said they didn’t have but then the woman proceeds to come around the corner with it after someone already spoke to me 10 minutes prior stating if they had to order.Specifically the older woman at the front counter with a ponytail who was working the front register threw her hands around and made it seem like I was inconveniencing her. She is getting paid to be there so please train your staff on customer service because it’s strongly lacking here.
Review №5
2022-07-07Service is good, food always close, its the location and the drive thru space that needs improvements. Easy to hit car tires navigating around the drive thru
Review №6
2022-03-07They put a rotten potato in my food also never get my orders right ever
Review №7
2020-11-15This Taco Bell is the worst one. Every time I order food everything is messed up, food is always missing and looks that the manager agree with all this situation ,She don’t care. The food prep is very poor and food is mad cold. It’s Sadly because there’s some good staff working there! Poor management poor production 🤷🏻♀️
Review №8
2022-01-07I go to this Taco Bell like once a week, because I’m pregnant and it’s all I’ve been craving! Today I asked my boyfriend to go for me, we ordered crunch wrap supreme, 2 chips & cheeses, chicken wings, and cheesy bean and rice burrito. My boyfriend got home and all that was in the bag was his cheesy bean and rice burrito and 2 cheeses. I went back with him and they said they would remake it. As I was standing there staff was making remarks implying that I was lying. I said are you saying that I’m lying? She said no, but I would’ve noticed if that was all that was in the bag. I told her if I wanted free food I would’ve used my 4 free taco coupons the manager had given me the last time I was there due to me sticking up for the manager when the manager and a customer were going at it. The manager then came out and said we’re not making you your food we’re just refunding you your money. I had to drive all the way across town to get my Taco Bell that I was craving so bad 😩 I will never be going to this Taco Bell again. This situation upset me a lot. Being called a liar when you’re not lying, really gets on my nerves!
Review №9
2021-12-13This is a great Taco Bell location! You have to trust me here since I am a massive T Bell fan.I actually placed a big order here in November 21 since I was getting married in the area and I wanted a ton of tacos and burritos for the after party. The manager was super friendly and helped me optimize my order based on my headcount. The staff was friendly and on the night of my wedding all the tacos were on-point! Everything was delicious and it helped make an amazing night even better. I dont write a ton of reviews, but this Taco Bell deserves all 5 stars.
Review №10
2022-02-20Quick and easy! This location got my order right the three times Ive been there. 4 star because its a popular location that can get busy easily.