Identifies as women-owned
Yes
TALAS in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
From the business
Service options
Delivery
Yes
In-store pick-up
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Amenities
Wi-Fi
Yes
Planning
Appointment required
Yes
Payments
Cheques
Yes
Debit cards
Yes
Phone: +1 212-219-0770
Site: https://www.talasonline.com/
Site: https://www.talasonline.com/
Opening hours
- Monday:9AM–5:30PM
- Tuesday:9AM–5:30PM
- Wednesday:9AM–5:30PM
- Thursday:9AM–5:30PM
- Friday:9AM–5:30PM
- Saturday:Closed
- Sunday:Closed
Comments (42)
Appalling customer service and they damaged my expensive paper before shipping it.Just wow! I was so excited to find someplace that offered some hard-to-find fine art papers that I use in my alternative process photography work. That excitement was short lived, tho.I wanted to order several different types of paper to do comparison testing on some of my photography processes. All the paper was some shade of white, and 22x30. Obviously, I would need to know which paper was which, so I could evaluate each papers suitability for the process. I thought surely they would label the paper automatically, but I decided to call to be sure.It took several calls to get through to anyone, but I finally talked with someone from customer service who assured me labeling the paper was no problem. She said they would likely just put a slip of paper between the sheets, and said they would never write on the paper with pencil or do anything that would damage it.Fine. I placed the order. Everything in my order was listed as in stock when I submitted it. Their website says most orders ship that day, or the next. After 3 days, my order still hadnt shipped. I specifically ordered at this time so I could be there when it arrived. We get rain almost daily in the summer, and if the package sat outside, it would be destroyed. Im not always at the delivery address, so I needed to know when the paper would arrive.I called customer service again to see why it hadnt shipped and they said one of the papers was out-of-stock and they decided to wait for it to arrive before shipping my order. The customer is the one who needs to make a call like this, not the seller. I needed the papers for a project and had arranged to be home for the delivery, presuming it shipped promptly. The rep I spoke with was unapologetic, but agreed to delete that sheet of paper from the order, which she said would likely release it for printing (order pulling) the next day.Then she told me that another reason for the delay may be the request to indicate which paper was which on the order, and suggested I remove that stipulation. (see photo) What? That was the whole condition of the order. Without knowing which was which, the paper would be useless for my purposes. Im testing the different papers for a process. Customers shouldnt have to ask which paper is which in the first place. That should be a given when shipping orders with products like this. I mean, how long does it take to jot a note on a slip of paper to place between sheets? Were talking about 6 different papers here, not 100s.The order did ship the next day, but I never received a shipping notification. I only knew it had shipped when I logged onto the site and checked my order status. The paper arrived reasonably well packaged, with minimal creasing from shipment. Instead of a document tube, they used rolled corrugated cardboard with a tube inside for stability.But when I unpacked the paper, I discovered they had put permanent stickers on each sheet to indicate which paper was which. The stickers severely damaged the papers in the corners, and ruined the deckled edges (see photo), rendering part of the paper unusable. They also failed to adjust the shipping when they removed the paper, but thats insignificant compared to the paper damage.Im utterly shocked and so disappointed. I had looked forward to a long and happy relationship with Talas as a supplier of fine art paper for my work. After this go-round, I seriously doubt I will ever do business with them again.
I dont normally write a review on a product, good or bad, though I will some of the time. I have placed two orders from Talas, the larger and more important one being near 700.00, with shipping included.thats is a lot of money for a small business (small, as in just me) of just one person. I never recieved what I ordered, and this really caused a problem for a client of mine. This was their money I had used to purchased equipment, and it was missing.Long story short, the FedEx driver came to my door and literally said he hadnt delivered it to my address. This shouldnt have been on the fault of Talas, they didnt deliver it. They shouldnt have to pay more for insurance because of the mistake of a driver. FedEx isnt willing to do anything about the situation. Talas stepped up and investigated what happened, reaching out to me and the courier. Ive spoken with the owner of Talas, and he personally is the one refunding me because of this situation.Even though he doesnt have to. Yes, I could have done a charge back, but I didnt. No, Aaron didnt have to refund me, this wasnt his fault. They sent the stuff out, FedEx made a mistake. I have had two points of contact with Talas, Aaron, the owner, and Jess. Both have been very kind and awesome to work with. I will order from them again and again. Aaroned earned himself a life long customer, Talas is my go to store for anything I can get from them
Exceptional customer service and quality products at a reasonable price.I needed material to make book boxes, so after searching Google for companies that sell chipboard, I found myself surfing the website of Talas. This was my first time purchasing from them, and everything I ordered arrived quicker than I expected and in perfect condition. Without a doubt, I will continue to purchase from TALAS. I highly recommend this company.
Talas is the best! The employees are knowledgeable and patient. They sell the finest of everything and it is all here in one place. Come see for yourself.
Nope. They list this as a retail store but its really mail order. Prepare to be treated like a burden, ignored, and condescended to. Asked if they had watercolor ink and marbling supplies and was told to look it up on their website!! I am in your friggin store!! Whaat..? I was one of 3 customers there too. Was then actually called a few weeks after going there and was asked if I took all their Italian marbled sheets by mistake. Really??! Truly appalling!! I explained we (and also the other petty store manager) watched one of the salespeople slowly wrap our paper and both she and I would have noticed if he put 20 sheets of paper in the roll that I didnt order!! They hate their customers and they go that extra mile to torture them (to put it kindly). Just order what you need on Amazon, avoid the abusive drama! Felt like the twilight zone of customer experiences. These people are not nice at all.
Total reviews rating 4.2
42 Reviews for TALAS 2023:
Review №1
2022-03-11Properly wrapped purchase and fast shipping time, but most of all, the best customer service Ive had in a long time. Jillian took the time to check with me before putting my order together. They had one of the items in stock but it was slightly damaged. She asked me if I would accept the product at a good discounted price. She even sent me photos so I could evaluate the damage myself. Ive never had any shop do that. This was my first time ordering from TALAS and I will definitely order from them again. Top notch service! :)
Review №2
2022-08-07Its a warehouse with snooty salespeople who give you attitude if you ask any questions or want to browse. Dont get the good reviews. Also in the middle of nowhere. Overpriced and unfriendly. Go to Artists and Craftsmen.
Review №3
2022-01-13Im pretty disappointed with their service, first of all Ive called about one of their most popular products, and the lady barely knew how to answer my questions, instead read word by word from a document that Ive already read on their website. She transferred me to someone who should know the product department better, That lady also had no clue how to answer simple questions on just simply how to use this product step by step. She then lied to me, said she would email me with answers once she got ahold of someone else, literally never got an email or a call back like she said she would. So I call back again, left a voicemail just wanting a callback, no call back. Awful service, its a shame.
Review №4
2021-12-03Good, responsive and fast customer service. For an emergency I had to order the material with pick up the same day: they helped me to place the order immediately, providing assistance and information on the products. Very good experience!
Review №5
2022-05-05Whoever lives in Brooklyn are lucky as hell. If we had a Talas in San Francisco I’d probably get a slight hard on 😂
Review №6
2021-09-21They are currently only doing online orders, for shipping/delivery or pickup in the store. I came all the way up here from south Brooklyn to find that out — not a biggie, but I really wanted to see the items in person before purchasing. Other recent reviews I read here didn’t make that apparent, and I want to prevent others from making the trip here before being turned away.
Review №7
2020-01-03My spot to get quality art supplies for printmaking and bookmaking. Enormous paper selection. It saves time to browse their online shop and fill the entry sheet before your visit.
Review №8
2021-05-19I was lucky to talk with Mr. Aaron, he following me for the whole order time. The best shop in the world! I cant thanks him enough for the great support and service! Ill back to you very soon!
Review №9
2020-09-11Do not order fine art papers from anywhere else! THANK YOU Talas for the excellent care you take in packing paper orders. I greatly appreciate it, you make my art look even better. I have ordered from all major art suppliers and every single time the paper arrives damaged. Choose TALAS! :)
Review №10
2020-10-06Horrible customer service! Go *anywhere* but Talas.I ordered a particular leather for a bookbinding class three weeks before the class was scheduled to start. I hadnt heard anything from them after two weeks so I called and was told they hadnt shipped it and theyd do it the next day. (And it was only because I called, its not like it was in process. She looked up my order and said, Oh, I dont know why they never filled that.) So I asked them to expedite the shipping to make sure it arrived in time for my class and was told, No, theyd rather cancel the order. Its not worth it to us to pay for that.That was not the first time Id bought from them but it will definitely be the last.