Kerbside pickup
Yes
Thayer Appliance in Ithaca
Categories
Location on the map
Ithaca, Tompkins County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Service guarantee
Yes
Planning
Quick visit
Yes
Phone: +1 607-273-6611
Site: http://www.thayerappliance.com/
Site: http://www.thayerappliance.com/
Opening hours
- Monday:9AM–5:30PM
- Tuesday:9AM–5:30PM
- Wednesday:9AM–5:30PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–4PM
- Sunday:Closed
Comments (38)
I recently purchased a washing machine from Thayer that broke on Christmas Eve. One quick phone call and the guys were over with a replacement washer. We were back running within 2 hours! On Christmas Eve nonetheless! Great people, good service and a local company. Cant say a bad thing about them. Thank you Thayer!
I purchased a refrigerator from Thayer and the experience couldnt have been more lovely. Nick (our salesman) was knowledgeable, professional, and really took the time to answer all of our questions honestly. The price of the fridge was better than the big box stores in the area, they gave us next day delivery, and when I called to ask Nick a question about the purchase after I got home the phone was answered by a real person and I only had to wait about 15 seconds to get to speak with him. Previously that morning I had spent over two hours trying to get in touch with someone at Sears to ask questions about our broken refrigerator. Additionally, the two delivery men who came to install the fridge were courteous, quick, and very good at their jobs. The customer service at Thayer is a breath of fresh air and theyll certainly be getting all of my future business.
My family and I have been going to Thayer’s for years.Nick is amazing! He is so knowledgeable and helpful he has made all of my buying experiences a pleasure. They also have awesome prices because they are part of a national buying group.Check them out!
While shopping for a new refrigerator we went to every big box store in the area. We also asked around for other stores and no one told us about Thayer... a friend actually suggested them. We were extremely limited in our selection as we had a height requirement that only gave us 3 or 4 options. Nick was amazing and so helpful in our search for the perfect fridge. When I finally found the one I wanted, I asked him if he could price match it. I found an amazing deal on a fluke online and he admitted that no one in the area would be able to match it. So, he went thru the trouble to call the place that had it, price check it, and make sure it was in stock there before messaging me back that I should go ahead and purchase thru the other company. I will return to Thayer for ANY other appliance need in the future strictly because Nick was so accommodating, honest, and helpful. I was saddened I couldn’t make the initial purchase with them but will absolutely go there first for any of my future appliance needs. I can’t say enough nice things about my experience here!
Bought a new stove. Good advice from a store with in-house repair, reasonable delivery and prices below the big box stores. Feels good to buy local.
So far Ive bought two large appliances from Thayer. Never had any problems with them. They will hook everything up for you and take away the old appliances for a small fee.
From initial sale to delivery/installation this was an excellent experience. Very competitive pricing and great advice. Will be back for sure.
Great, personal service. Better quality appliances than big box stores. Knowledgeable sales staff. A better experience than a nameless, faceless transaction at a big store. I buy all my appliances here
Great place to buy appliances. Helpful and knowledgeable staff. Wide selection with price matching.
Excellent experience. Worth the drive for us to shop small business. You wont get service and quality like this at a big box.
Great experience buying a dishwasher. Installation was quick and professional. Highly recommend Thayer.
Very good customer service. No waiting time. Reasonable prices. I highly recommend.
The guys at Thayer are uber helpful and totally focused on customer satisfaction rather than getting the biggest sale... and they laughed at all my jokes.
Great local business. Have bought appliances from them for more than 10 years.
Its a great place to shop for all of your appliances staff is great to work with
Thayer appliance is the best!! Great service! Home delivery! And outstanding prices!
Nick at Thayers is awesome. They have helped my family for years. This is the place to go!
Pretty good business, although I had issues with an AC purchased here.
Prompt friendly service and good deals!
Always helpful. At the moment out of stock because of covid.
Excellent customer service. Not big box!
Always quick and helpful.
Very friendly will do business again
The best customer service in the business!
Good prices with the best service.
Always a good experience going there!
Great place
Had what I was looking for.
Total reviews rating 4.8
38 Reviews for Thayer Appliance 2023:
Review №1
2022-04-28I wish I could give Thayer Appliance 10 stars. They have given me wonderful service, great prices (competitive with big box) and have located appliances that were not available during the pandemic. Im VERY grateful.
Review №2
2022-06-15My refrigerator had a small dent in the freezer drawer and I purchased it with the understanding that a new drawer front with be ordered and changed out at no cost. After repeated calls to Thayer and assurances that it was just a supply chain issue, I never received the replacement. Since I had paid for the refrigerator, they had nothing to lose in ignoring me. Very disappointed.Update: True to their word. The freezer door is now dent free! Thanks, from 1 to 5 stars.
Review №3
2021-03-11Great overall experience! Sales person Tom W was upfront and knowledgeable, delivery crew was efficient and identified an issue with the water supply that required a special wrench. Thanks for welcoming us into the SpeedQueen family!! SHOP LOCAL!!!
Review №4
2021-12-10Do yourself a favor and skip the big box stores…Great deals and selection on new appliances and one of the best delivery experiences I’ve ever had. What would have seemed like many barriers in my home for a successful delivery were met with simple solutions and quick workarounds from an experienced delivery person. Prior to leaving, he walked through the various features and instructed me on proper care, etc.- a service you’ll NEVER get with some of the ‘other guys’. So happy I decided to buy with Thayer (and can’t believe I waited this long), but they will always be my first stop from now on. Check them out for any of your appliance needs! 👌🏼
Review №5
2021-08-17I have bought a dehumidifier, washer and dryer, refrigerator, another storage refrigerator, microwave, and now an updated gas range from Thayer appliance. I like dealing with Missy at the store but all of their people are helpful and knowledgeable. Every purchase and delivery has gone well. Even when this recent gas range gave us concern, which was more because of my picky nature, the store ordered replacement parts and sent a knowledgeable repair person, Glenn, to replace parts. Glenn has always been part of our installation team. I dont think any other appliance store would go above and beyond what was necessary to satisfy a difficult customer like me. Even having the same installation people makes this store easy to deal with. I always know the installation will go well after getting an excellent price from Missy. I deal with the same people, get good quality at a fair price, and they make sure the customer is happy. That is what you want.
Review №6
2021-06-27My husband and I went here to support our local businesses and we were treated horrible. We purchased a washer, dryer and a stove after I pay for them the man says well the stove is out of stock at the moment, so we will deliver everything when it comes in shouldnt be longer than a month. I was like okay whatever. After waiting a month and nothing I call and ask them to please deliver my washer and dryer cause Im sick of the laundromat and they give me a nasty attitude. So I said just refund my credit card lets see how long it takes to get my money back.
Review №7
2020-10-11Excellent service and appliances. Its doing a great job. Salesman was very up front and informative. We will go back if we need some other appliance :)
Review №8
2017-12-28Fantastic appliance store! We have bought many appliances over the years from Thayer and have always been impressed by the knowledge, helpfulness and the thorough professionalism of their staff. Doug and Tom are especially great to talk to when you are trying to figure out what works best for your home. I have also found that their good service does not stop after the sale - they have useful tips or solutions when minor or major things happen down the road. I wish their store hours were a bit longer so that I am never tempted to go down to the big box stores when they arent open!
Review №9
2020-11-28Great! We bought a new washer and dryer for Daves and my Christmas present to each other. Our old ones are almost 25 years old! Cant wait for delivery date 😀
Review №10
2020-10-09I would caution anyone from purchasing appliances from this store. We purchased top of the line washer and drier from this store, paying thousands of dollars, and less than two years from purchase the drier completely broke down. The company certified repairman said he never saw anything like it in his 12-year career. The company kindly agreed to promptly replace the machine but when Thayer sent over their people it was another nightmare. The walked through our house with dirty shoes because they had nothing to cover them, then they left without warning and without testing the machine. A few minutes after they left I went to test the brand new drier and it was a piece of junk. It was already broken and making loud rattling noises that they could have easily discovered had they bothered to check their work before they left. The incompetence of this store has caused both me and my husband to miss 3 work days and to this date we dont have a functioning drier.