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Total reviews rating

175 Reviews for The Carnegie Hotel 2023:

Review №1

2022-06-12

The first hotel we stayed in for our honeymoon. The service is really good, so friendly and respectful. The rooms are really clean and have a calming ambience to them. They included a wine and cheese tasting everyday in the afternoon, and the breakfast they included was good enough if you are not planning on eating somewhere else in the morning. The amenities are on point, we got two really rainy days and they had umbrellas for us, always giving a have a nice day! or welcome back! as you leave and return to the hotel.

Review №2

2022-04-22

I stayed here last month and it was wonderful. I usually stay at the Concord but decided to give this hotel a try. Definitely will be back. Next week in fact. The beds and shower are what really impressed me. The bed is so comfortable and the shower is amazing. Great views with giant windows, that also have shades to block out light. Very quiet too. Everyone was very friendly and helpful. Cant wait to stay there again.

Review №3

2021-12-10

So disappointing. The room was beyond tiny, not at all like the website portrays. The bed was supposed to be a queen, it wasnt. I have a queen at home, I know how big a queen bed is. This wasnt a queen. Their answer to me was These are the queen size beds at this hotel. Our room wasnt cleaned or serviced in any way, even AFTER we specifically asked and were told it would be. Ive stayed in some bad hotels over the years, they at least made the bed. When I asked about it the next day, the answer was If someone had an accident on the bed, we would change the sheets, otherwise we dont. This was supposed to be a nice getaway weekend. Im fully aware that what you get for your money in New York City (at Xmas time, no less) is much less and much smaller than what youd get for the same amount elsewhere. But this was unacceptable. When I brought my concerns to the staff, they were nothing short of rude. Stay at a Sheraton, Marriott, Hilton, etc. Same price, much nicer, and Im sure the customer service is better. It couldnt possibly be worse.

Review №4

2022-01-10

Hotel rooms were lovely - small but super cosy and location was really lovely. Right next to Central Park and only a walk away from Times Square.However, we found some of the staff to be quite rude (not all of them, some were lovely but others were really unhelpful and unwelcoming). We stayed for 4 nights but didn’t get the room cleaned at all which I wasn’t too happy about considering we were still paying a considerable amount for the stay. Had to go to reception and ask for new towels because they were so wet and not enough space to dry them - this should have been something cleaning services were changing. Also found room service food to be mediocre for what New York has to offer but definitely charging New York prices!I would stay again but staff need a bit more training in customer service before I do

Review №5

2022-03-16

We had a great stay at the Carnegie hotel. Delia at checkin was friendly and helpful and we were able to check in 3 hours early. When a problem with the a/c occurred the staff quickly attended our needs and moved us to another room. When we had difficulties with the tv Jose was patient and helpful and resolved the situation. The complimentary breakfast, snacks, and wine and cheese were a nice addition to our stay. Additionally, the location made it easy to grab some food or walk to Times Square. I would highly recommend this hotel to anyone.

Review №6

2022-03-16

It was our first time in New York and our stay was WONDERFUL! Staff was extremely helpful, we enjoyed wine hour and loved our room! Cleaning service always had our room cleaned also. Great experience!!

Review №7

2022-06-06

Very centrally located. Friendly staff. Offers a nice breakfast and complimentary wine from 4 to 5 pm. Would stay here again!

Review №8

2021-10-05

A+ across the board. Friendly and accommodating staff. Clean and simple rooms with comfortable bed and floor to ceiling windows with a small one that opens. The bathroom has a waterfall feature in shower!! They have a free breakfast in the morning with various pastries, cereals and hit beverages. I was a fan of their cocktail reception from 5-6pm with free wine and cheese/crackers, a great way to kick off the evening. One of the reasons I booked this hotel was location, its 2 blocks from central park and less than a 10 min walk to Radio City. Definitely staying here again!

Review №9

2021-12-02

We loved this hotel and would stay here again in a heartbeat. The staff was exceptional and went above and beyond. The happy hour was really lovely and we also enjoyed the breakfast offerings. The 24 hour coffee was much appreciated. Great location!

Review №10

2021-08-11

I wish I could give this hotel more stars. Everything was amazing. The staff was extremely helpful and kind, there was more free amenities than I could count, and the cleanliness of the room was outstanding; not to mention the shower was PERFECT. I will be going back and recommend this place to everyone. One note is the rooms are a bit small but it didnt bother me. Alexandra, the lovely front desk woman, deserves a raise!