The Century House, Ascend Hotel Collection in Latham

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Total reviews rating 4.5

199 Reviews for The Century House, Ascend Hotel Collection 2023:

Review №1

2022-05-28

Before I arrived my wife told me something about the staff not being able to come I during the stay because of COVID which Ive experienced before. However, this place is unacceptable and I feel gross staying here. All the wooden surfaces are dusty and in some cases have old liquid stains on them(all the furniture is wooden). I found random stains and hairs on the pillow cases which makes me think they arent cleaned unless theyre visibly dirty.I usually like to walk around barefoot but the carpets dont even feel clean. To top it off, we want to turn on the AC but the unit looks dirty and I feel like it would just kick up dust while were sleep We have a friend who paid for our stay for the weekend but Im probably going to check out in the morning and stay somewhere else

Review №2

2022-05-27

Amazing hotel, well kept, clean. Best customer service weve had. They were able to accommodate us and our three dogs, even with a website error, they went above and beyond to find us a room when one that was marked as pet friendly was not supposed to be. Very comfortable beds, quiet hotel. Easy to access off route 9.

Review №3

2022-07-04

We had a great time! The wedding we went to was well done and beautiful. The rooms.were comfortable and newly renovated. The food was good and the continental breakfast had a good selection as well. The staff and service was too notch. Very cool hotel!

Review №4

2022-05-31

We were in Albany for the weekend and stayed at this hotel. The location is very convenient and close to the airport. There are plenty of restaurants and shops within a few miles. Note: this is not a walking town, you will need a car to get around. The check in process was fine, nothing great, but OK. The beds are comfortable and there is a microwave and refrigerator. The grounds are lovely. There is a nice patio area outside of the restaurant. The hotel appears clean. You do not receive any service during your stay. With only have 1 small trash can in the room it becomes quite a hassle.The breakfast buffet is horrible! There was breakfast meat 1 out of the 3 days. It was bacon sitting a pool of grease. The eggs were watery. There is one small household toaster so there is always a line. We ate breakfast one morning but went out the other mornings. They really should either do a better job on breakfast or drop it.

Review №5

2022-05-03

A non-standard hotel with its own personality… we attended a wedding and reception at the hotel and restaurant (ballroom) and had a great time.I had only one issue and that was with the ChargePoint charger on-site at the hotel. I confirmed the day of arrival that it was there and working and found the sign attached when I went to charge. The person at the desk said “not all of know about that so, sorry you were told wrong.” Nearby chargers suggested were at car dealerships and were not available on the weekends. If you have an electric vehicle, plan accordingly.

Review №6

2022-05-22

Everyone at this hotel were great. Rooms are nice size. Hotel has a more classic vibe. Used the Commons room for a hospitality room which was a really good size room. Excellent breakfast comes with your room. Very good coffee. My only downside was that the hotel has no elevator. I was on the second floor for the rear side. You can get in the hotel on that level but coming in the catering venue side. Personnel were helpful and friendly

Review №7

2021-11-22

Stayed here for a wedding. Very comfortable beds and spacious rooms! modern and up to date feel. Bathrooms are clean and great water pressure for the showers. The only reason I gave it 4 stars instead of 5 was because there was no blanket for the pull-out couch in the room so I had to give my sheet to my friend. Called down to front desk and they didnt have any spare blankets. Overall, a great experience.

Review №8

2021-12-06

My wife and I stayed here in August on a road trip. Seemed like a nice place, good breakfast buffet, and they gave us an upgraded room, which turned out to be the honeymoon suite. Thats where the niceties ended. Seemed like the room had been updated recently but there were many issues with cleanliness, of which I wont bore you. I ended up helping myself to an open cleaning closet just to make the bathroom and rest of the suit acceptable and comfortable to use for the night. If I had paid full price for this room, I would have been pretty upset. But, heres the worst of it, about 9am the next morning 2 employees with a clipboard literally unlock the door and walk right in on us while were getting ready for the day. No knock or courtesy call, nothing. Just swiped their card and busted right in. When they realized it was occupied, one of them mumbled a quick sorry and we could hear them laughing as they moved down the hallway. Mind you, we had the door locked, and its also 9am, with a do not disturb placard on the handle. We told the front desk what happened as we were checking out and the lady said they were new employees and shed make sure to let them know to knock first next time but did not offer any refunds or attempt to rectify the situation further.

Review №9

2021-10-03

Positive: Nice, large, renovated rooms with wood floors. I hate hotel carpeting! The bed was very comfy and the bedding was nice quality. The restaurant had a good menu and we ordered for pick up and ate in our room. Would definitely return if I¿m in that area.

Review №10

2021-11-24

The Century House is my go to every time I visit home! They help make me feel like I’m home even at a hotel! The entire staff is always so sweet (front desk, housekeeping, kitchen, and especially management). The manager, Monica always seems to be there and always personally makes sure that our stay is the best it can be. And to top it all off they are pet friendly! Forever recommending The Century House!