The Childrens Place in Brooklyn

Review №1

2021-08-22

This store is the absolute worst! A worker at the store made a mistake by ringing a gift card purchase with a cash balance at one terminal, then cancel it because “that terminal only accepts cash” but when her inept coworker tried to ring it, the gif card balance said zero. Essentially the transaction hasn’t gone through but the balance was no longer there 😳. So I had to walk away from the store with no goods purchased and a zero balance of my gift card - WITH NO RECEIPT OR RECORD OF ANY TRANSACTION WHATSOEVER and the customer service line is closed - they don’t even bother telling you the hrs of operation on that line 🤷🏾‍♂️.How did she handle it, you asked…🤔? She got flat out belligerent when I became frustrated with such poor service and ineptitude, she told me to leave her store and threatened to call the police. Is that how you train your workers to handle these situations @ChildrensPlace? When the ineptitude and gross negligence get too much for them to manage, simply threat the patrons? Is that on your training manuals? I can see why the ratings at this particular store are sooo poor. Corporate seems to let this location run amok and the untrained staff doesn’t seem to care how they handle basic service issues because everything is inconsequential. Great job Children’s Place/Gymboree. I hope you’re proud of what you’ve done to my family yesterday at the 86th Street store in Brooklyn, NY 😢.

Review №2

2022-02-18

I only came here because they didnt have the childrens clothes that I needed at the other Bensonhurst location. The store is an absolute mess! They look understaffed. The only employees were on the register. I needed help with a size, and had to wait on a long line for service.Im going to shop online when I get home. Left empty handed.

Review №3

2022-06-27

I called to check my pickup order is ready.. i asked do u have a minute..and she said.. no and hung up phonr on my face..stoopid , rude,bad customer service..

Review №4

2020-12-08

I agree with so many of the other comments here...The staff are very unhelpful. The lines are especially long.I was searching in front of a staff member and obviously having difficulty finding the correct size for my child (who was with me). I asked where his clothing was (and specified his size). I was given the entirely wrong location. The staff member could see I wasnt finding his size. She didnt bother to help. I found it on my own. Would have been better off if she never misdirected me. That being said...the sales on clothes are good and the clothes are of decent quality...I looked at other locations thinking I might find better service...guess bad customer service is part of the corporate culture...Im going to stick with Cookies!

Review №5

2018-11-17

The cashier is not responsible.I believe that they actually charge me twice. Afterwards, I found the store manager. He actually thought she was right. I didnt even have a sentence.. He said that they can do nothing. Dont do it again. Tell me. What does this mean? You charge me twice, dont give it back to me, and think its right. What is the truth? Do you treat customers like this? I wont come here to buy anything, you have to be careful.

Review №6

2017-11-11

If I could give this location negative stars I would! Horrible experiences at this location. Bought a coat in store...on-line store had it at half the price...they wouldnt honor the price. Second experience ordered online for store pick-up...because my husband paid for it they wouldnt allow me to pick it up even though the email is under my name, the account was under my name, our last name is the same and the address on the email is the same as the one on my ID. The manager rather make my child cry in her store than give me the coat we paid for. She would however make me purchase the coat again in her store and now I have to wait for the online store to cancel my pickup order. All so my son wont freeze when we go on our trip this weekend. Bad customer service? Most definitely. Rest assured I will no longer be a customer of this location.

Review №7

2019-10-21

Staff are rude. I was doing some shopping for my daughter and she made the rudest comment ever. She called costumers animals and the cashier doesn’t even greet. You just don’t feel welcome there. Bad service overall.

Review №8

2019-06-24

Bad customer service . Order something’s on line so I don’t be rushing for my daughter birthday the next day . Call twice to confirm what time they close and if my order was ready .. it wasn’t . Finally got confirmation email that my order was ready 7 hour later but the store was closed. Went the next morning and it still was not ready . No I’m sorry it not ready. No type of apology. Horrible customer service .if I could give zero stars I would .

Review №9

2018-04-15

Will definitely not shop at this location again. the staff here are so rude!! not only they wont help you find what you need, they also give you a bad look & tone when you ask them for help! they will literally gossip about you right in front of you!! worst customer service ever!

Review №10

2017-07-18

Way too crowded to shop with a stroller. Glad they had a price checker because the signage was confusing. There are no employees to assist on the sales floor.