Dr.Fernandez was very through with my treatment plan and the process and suggestions that will help me get better, she worked with me and answered my concerns and made me feel heard, she actually took the time to EXPLAIN why my acne is not getting better and the mistakes I do in my daily skin routine. Highly recommend going to her!! This was only my first visit and I feel relieved for making the switch with her!
Always able to take me when I need an apt! I’ve been going monthly for a while now & the entire staff is warm, kind, & really cares about your progress! My skin hasn’t looked this clear since I was a KID!
Had a great visit with the PA, however I was extremely disappointed with the process of changing my pharmacy. I had called twice and each time- they had told me they would send the prescriptions to the pharmacy and give me a call back when that happened. I never received a call back both times, and now I will have to call for the third time to ask them to resend one of the prescriptions. It seems like they’re disorganized and do not care after your visit.
Came here for my stubborn acne and post inflammatory marks. Dr. Fernandez was very nice. She explained to me the best treatment for my condition as well as other options that I can undergo in the future to further help my skin. Very happy with the consult/treatment I got!
By far one of the best dermatologist encounters i have ever had. dr. fernandez truly exhibits caring behavior, explains medical details in an easy to comprehend manner samd jargon, and does a complete and thorough, trustworthy examination. (was for skin cancer check). already recommending to friends and family. thank you! the office is run seamlessly as well. excellent experience all around. thank you!
They ran 20 mins late already for a 7:20am appmt and make you do 5 pages of paperwork again after checking in online and zero information changing from the previousyear. But otherwise, very clean space and Dr. Fernandez is thorough, informative, and kind.
Very friendly helpful staff, got a whole body skin exam, will be back to treat broken capillaries after my pregnancy. Maria Klimenko was very knowledgeable and attentive!
Dr. Fernandez was very friendly and welcoming. She explained my condition to me very well and made the procedure very comfortable. I will be continuing my treatment with her and will be back to see her in a couple of weeks. Highly recommend her.
Though the booking process was a little frustrating, Im glad I didnt give up. Everyone at the 28 Street location, was nice, professional and knowledgeable. I highly recommend them.
I came in for a piercing bump that I had on my nose for some advice from a dermatologist on the best approach to handling it. The dermatologist immediately diagnosed the issue as a keloid rather than a piercing bump and said that they should perform a surgical procedure to remove the bump. The doctor pressured and tried to scare me into paying for this surgical procedure. However, I decided to keep my wits about me and consult another party. I spoke with another private dermatologist as well as a few piercers and they all said that the Dermatology Specialists in Kips Bay gave me false advice and they were happy for me that I didn’t take their advice. They said that it was a piercing bump that could be easily taken care of by removing my piercing.I simply ended up removing my piercing which led to the piercing bump going away (NOT KELOID). So glad that I didn’t listen to this practice that was trying to make a mountain of a molehill and trying to make me pay stupid amounts of money for a completely unnecessary and potentially harmful/scarring procedure. I do NOT recommend visiting or coming to the Dermatology Specialists, especially in Kips Bay. A lot of the reviews are written because the practice offers free skin care products for a good review too, so keep that in mind.
Had a great first experience at this office. A calming and relaxing waiting room & friendly staff. Both the nurse and doctor were super kind and helpful and thorough. Will definitely use this office again for future appointments .
Great staff, extremely clean and modern office. You will not find a better and more knowledgable dermatologist than Dr. Dorothy Fernandez. Never rushes, answers all your questions and shows true concerns for your well being.
Dr. Fernandez is an excellent Doctor; explained all my concerns. But her assistant the one that came with her to the room need some customers service training; extremely rude; this person need to be train how to treat patients and not be so rude.
Love this place Dr. Fernandez is great she takes time out and explain every detailed about the procedure and the staff is courteous they call you right away place is clean its my 2nd visit going on my 3rd next week shes really great!
Dr. Fernandez is the absolute best. The staff is equally professional and amazing. 10 stars if I could!
2nd annual visit done here. Everyone was really friendly and nice. Doctor Hernandez was thorough and explained everything when she was doing the skin cancer screening in very understandable ways. She noticed some things that other doctors haven’t pointed out before. I felt very comfortable with her.
Organized, friendly, clean, and helpful. I hadn’t been to a dermatologist in years, but I needed to have a mark looked at. The doctor took a little bit to biopsy, answered all my questions, and made it a fast and relatively painless experience.One important note though: not all locations take the same insurance, so call the main number when scheduling an appointment. The woman who helped me clarified which locations definitely took my insurance, and was able to make me an appointment for less than 24 hours after I called. So glad I called to double check!
Sophia Rakin gives the Best medical attention to every single concern that comes up. She is BRILLIANT !!!!Great practice
I’m hope my review helps you😇 whoever is that needs to read my experience at this amazing place called …Kips Bay The Dermatologist Specialist!!! I started to develop a genetic skin condition about six years ago… since then I have visited a numerous dermatologist clinics … living only the results that I have to learn how to live with my condition… Doctor 👩⚕️ Dorothy L Fernandez … was so knowledgeable about my condition… she listened to how this condition was affecting me personally… thank you for kindness, thank you for compassionate understanding… thank you, Jessica my Doctor Assistant for your gentle and warm spirit… thank you! front desk staff all friendly and welcoming🤗
I’ve been coming to this office for the past half year, and each time has been a positive experience. All the staff, especially Dr. Fernandez, is great! Very knowledgeable and patient in explaining things. I also really appreciate the minimal wait times here- scheduled appointments are timely and efficient. 👍
The staff and management are utmost unprofessional. I went in for a treatment and was told that the initial consultation fee will be applied as credit to the cost of the procedure. However, I later received a bill stating I had a balance due! When I asked the office manager about it, she had to contact the billing department. It was then that she learned that the procedure has to be done within 30 days of the consultation in order for the credit to be applied. Since she had no prior knowledge of this policy, I was never informed at the time of my procedure. Now I am stuck with a bill when it wasn’t my mistake. They don’t take responsibility for their faults and expect clients to pay the bill regardless. It has been months and the issue is still not rectified.
I have been coming to this location for the past two years. The professionalism, cleanliness displayed makes me feel so comfortable.Dr. Dorothy Fernandez is GREAT, she really takes good care of her clients. She has ability to make you feel so comfortable while giving the best treatment. Thanks to her, I am so much better!! Thank you Kips Bay!Thank you, Dr Fernandez! I would highly recommend to everyone.
When I first walked into Kips Bay Dermatology specialist, the staff was so welcoming and pleasant. Everything is so cleaned, and well taken care of. The wait time wasn’t that long and right away spoke to Dr. Fernandez was very sweet, and very welcoming. She was very pleasant and explained everything in detail to me about my situation. I would recommend this office to anyone who is looking for amazing dermatologist in the city. And, the location is very easy to find.
Super nice staff and Dr Fernandez is super knowledgeable and addressed all my concerns. They got me in and out before work.
Dr. Fernandez & Samantha were so sweet, patient, and to the point. I am so lucky to have found this dermatologist.
Ive been a patient with Dorothy Fernández and all I can say is I appreciate her professionalism, how comfortable she makes me feel and is easy to talk to about my skin condition and the different types of options I have to treat it. The girls in the front desk are also great and work with you. I highly recommend going here if your in need of anything skin related. They really do make you feel welcome.
I needed to be seen immediately and the staff got me an appointment to see Dr. Fernandez the same day! It was appreciated!
I had an amazing experience with a state of art procedure!!! I highly recommend to look your best for a fair price .
Dr. Dorothy Fernandez did a great job with my son who is suffering from acne. She explained everything to us in a very clear manner. She was also kind and friendly. All of the staff was great – they were helpful, patient and helped with everything during our visits.
Happy with my experience here. I was able to schedule an appt online to be seen within a couple days. Office staff was courteous and friendly and wait time was less than 10 min. The MA and Dr. Fernandez both spent time listening to my concerns and then discussing treatment options. Dr. Fernandez was very helpful and attentive. Happy to continue my dermatologic care here
Dr Fernandez and her team were amazing and super thorough with the check up! Definen would recommend and will be coming back!
First time at the office … I could not have been more pleased with my visit! Everyone was so kind and helpful from the front desk to the nurse to the doctor. Answered all of my concerns throughly and set me up with a great plan moving forward. Would highly recommend!
Polite and efficient staff. I walked into the office just to get a business card, thinking I only had about 35 minutes of free parking left before I might get a ticket. The person at the front desk was able to arrange for me to be seen immediately. The doctor answered all my questions and took care of my most pressing issues so I can be done in a timely fashion. I was very grateful for the way they ran their operation and I will be going back for my follow up appointment in a few weeks. It was exactly the type of interaction I would want when seeing a dermatologist.
I’ve been coming to the dermatology specialists for years and the care is absolutely amazing every time. Dr. Fernandez is highly knowledgeable, confident in her work, and has great bed side manner. She understands every concern, no matter how small, and truly tries to help you. Highly recommend; I wouldn’t go anywhere else!
I have never been treated so dismissively by a medical practice as I was by the Dermatology Specialists. I made an appointment to discuss several skin issues I was having ... all of which were clearly disclosed at the time I made the appointment. However, because they had over booked patients, the doctor told me to schedule a second appointment at a later date to finish. Really??? At one point, she even told me to “focus” as if I was bringing up random issues she didn’t have time to address. Again, they were all clearly disclosed at the time I made the appointment. Needless to say, I wont be going back. The only reason I even gave them 2 stars (it should be 0) was because the nurse was very kind and professional.
I love coming here! I am very self conscious about my skin issues and Dr. Fernandez makes me feel very comfortable. I always look forward to seeing her. I always recommend her to all my friends!
Was able to get a same day appointment for my daughter and I with Dr. Fernandez. This was aFollow up and it’s a great relief to find a competent Dr. with excellent bed side manners. Everything went smoothly until 10 minutes after we left the receptionist called my daughters phone and asked her to leave a review and she would offer her a soap as aFree gift at next visit. Since we were still in the area we asked if we could return do reviews and get the free gift. When we arrived there seemed to be some confusion at the request and the other receptionist said she could only offer 1 gift which seemed unfair. Also the receptionist that called was very nice and apologetic while the other one had a very flippant attitude and shrugged her shoulders as if she really didn’t care about our inconvenience at turning back. “Don’t offer if you can’t deliver” Luckily Dr. Fernandez is a great Dr. -
Request Sophia Rakin for your skin exam. She is very thorough!
It started bad. Initially I was double booked, but told I would have enough time with her if I kept my appointment when they called me back to confirm they had double booked. The day of the appointment I had approximately 12 minutes with this doctor. She told me I couldn’t ask her any further questions snd would need to book her again for a follow-up if I had further questions (again at 12 minutes). I politely said that was disappointing and mentioned I had more questions to ask her (basic derm health questions) and she said she had run out of time for me. Again at 12 minutes. I told her I would wait if shed like to see her other AM appointment and she said she couldn’t assist me any longer. I asked one more time kindly if I could wait as I made time in my busy work schedule to meet with her and was already upset about being double booked. She accommodated me for 10 more min after her other client. I still felt very rushed and did not experience the care I was hoping for as someone who was genuinely concerned for her health. I really hope this won’t be your experience either, but I would not recommend! There is another experience below similar to mine who voted two stars. I feel similarly... but the whole experience really ruined my morning.
The staff were very nice, waiting time was short and pleasant. The office suppled water and other quenching supplies . doctor was very informativeand polite . quantitative of pharmaceutical drug and pricing, which I fond refreshing . I will continue to use their se4vices in the future.Joe
I had a wonderful experience seeing Dr. Dorothy Fernandez and her assistant Rebecca. They helped me walk through how to treat my eczema and went out of their way to ensure I get all of the necessary medications to help. I will definitely be coming back here and I would really recommend this place for anyone battling with severe skin problems and who want to seek guidance and treatment.
Dr. Fernandez is very clear with helping you understand your treatment. I trust her advice on what I should do to see the results Im aiming for. Will be returning for a follow up.
This is a medical spa as opposed to a traditional medical practice. I booked with one of their doctors because she takes my insurance and had an open appointment. The doctor was a real dermatologist but she didn’t really want to treat a patient with a medical condition that doesn’t require spa like treatments. I was asked to sign an arbitration agreement which waives constitutional rights as part of the patient intake which I declined. It was repeatedly mentioned during my two visits by staff and the doctor that I had not agreed to waive my rights. It’s hard to develop a doctor patient relationship with someone who asks you to sign away constitutional rights before you get to speak with them. I view this as a red flag. When I tried to discuss my medical history she said I was waisting her time. So I would say look at what services they do want to provide before booking an appointment and don’t bother if you prefer not to waive your 7th Amendment rights. I have decided to try to find a dermatologist who has a traditional practice.
I get glycolic acid peels here every month and my skin feels amazing!!! Staff is friendly. Office space is clean, hip, and swanky! Highly recommend
Not sure what rating to give since I’ve only had really bad experiences and really good experiences here.Bad Experiences:During my first appointment, I saw Dr. Vladyslava Doktor who was unfriendly towards me. She only spent a couple minutes seeing me and dismissed my concerns. She barely looked at me before coming up with a treatment plan and abruptly leaving.I decided to try again and scheduled an appointment with Sarah Hambleton, PA (supervised under Dr. Dina Began). When I arrived on time to the office, the front desk receptionist told me the doctors left already. I did not receive any phone call, voicemail or prior notice. She rescheduled my appointment with no explanation as to why the doctor left and why I was not contacted prior to me traveling to my appointment. Very unprofessional and huge disappointment.Great Experiences:I decided to try a different doctor at this location, one last time and saw Dr. Beau DiCicco, who is now by far one of the best doctors I’ve ever seen. Dr. DiCicco is very friendly, attentive, and thorough. He listened to all my concerns, and explained my diagnosis and treatment options thoroughly and patiently. He told me my skin will get worse before it gets better, but to not worry because it will get better soon, which I really appreciated. He has been such a big help! He’s relocating to different locations now, and I’ll be booking my future appointments with him.Lastly, the medical tech (I wish I knew her name), made my visits very comforting. She thoroughly explained my medications and how to use them, answered all of my questions (especially when Dr. Doktor didn’t) and went above and beyond to help me get a prescription to a special pharmacy that would cover it.As you can see, I have very mixed reviews about The Dermatology Specialists. All I can say is, I highly recommend you to see Dr. Beau DiCicco.
Not too much of a wait for appointments. Straightforward assessment by Dr. Fernandez who doesnt push unnecessary extras beyond the issue you went in for. It felt like a very trustworthy environment.
I didn’t go here BUT I made the appointment for my bf because ladies, you already know we have to do everything for these men like be their appointment-bookers/secretaries/etc. Anyway, he loved it. He said the office was clean, the staff was great, the doctor was “lovely” and he got what he wanted addressed and operated on quickly. I’m going to also make an appointment!
I have been coming to this practice for the past 15 years and will never go anywhere else. From the ease of scheduling appointments to the quality of attentive care and excellent doctors on staff, the Derm Specs can’t be beat!
I walked in because I needed a yearly derm exam. The staff was so friendly and helpful. Office as modern and clean, which I love. Had my yearly derm exam and the doctor was super thorough and explained everything thoroughly. I will return back in 3 weeks to make sure the treatment prescribed worked or well try something new.So glad I walked in, no need to go to another derm again, I found my new one!
Hands down the best experience Ive had in any healthcare situation. The Kips Bay and Upper East Side location are both very clean and pretty. They have small touches that makes It feel contemporary. Both the doctors and nurses have been so nice and helpful in every aspect. I cannot thank them enough. I am very happy with my skin. Highly recommend!
I love this Dermatology practice. They have really flexible hours and I can go before going to work. I just had something remove and it was taken care smoothly. I highly recommend Doctor Dorothy Fernandez she just knows how to diagnose any of my concerns with clear solutions.
Really good customer service. Dorothy is a great doctor and shows honest care in her patients well-being. I suggest going to this practice.
Dr. Fernandez was so nice and professional! She really listened and did not rush the appointment at all. It was a great experience and I will be going back with any Dermatology needs
I love it here!Everyone is so friendly and my consultation with Dr Fernandez was great - I left very happy.I’m looking forward to my next visit!
Easy to find location very clean and neat office, the staff were very professional and friendly. The nurse who triage us was very thorough and professional got all of our background medical history, answered all the questions we had about the facility. The doctor arrived very shortly after introduced himself asked us some questions about our concerns Examined the areas we were concerned about and gave us a Regimen that he discussed with us and made sure we all agreed on. Very happy with our visit.
The doctor that treated me is absolutely wonderful. However, ladies at the front desk are loud and obnoxious and appear unorganized. I called once to tell them that my pharmacy hadn’t received a prescription that was prescribed to me by them and one of the front desk lady (she has an accent, and slightly deep voice) hung up on me.
It was very comfortable experience, friendly staff, pleasant doctor, Im satisfied with treatment. I have tendency to ask a lot of questions and all my questions were answered. Looking towards to making appointments in future.
The receptionists were friendly. The medical assistant and Dr. Fernandez were excellent.
My dental office is 3 storefronts away from Kips Bay Dermatology so the location is super convenient. I scheduled my appointment during my lunchtime. They are always on time. Polite friendly. clean. and very efficient. I like the whole team. Highly recommend.
Dr. Fernandez is GREAT! She is young, knowledgeable and explains everything so well. I came for acne management & cosmetics. She is VERY well rounded and kind. Definitely recommend
Dr. Dorothy Fernandez is kind, patient and thorough! I feel very lucky that I chose to share by dermatological concerns with her. You are in good, wise hands with Dr. Fernandez!
I didnt get past making an appointment. Fraudulent activity with no shame.I called to make an appointment for laser tattoo removal.They did not want to provide prices over the phone which is understandable , although most places give you a broad spectrum where you stand, I decided to proceed.I was then asked if I had insurance which I found odd but went with it. They then told me my visit would be charged to my insurance under Medical but it was towards the consultation fee.Clearly its cosmetic but they want to up charge where ever or whoever they can.I asked them if they then would put that fee towards my procedure and they then said, No.Ive never heard of a consultation fee not being put towards a procedure.They clearly want to scam your insurance and then have you pay in full after taking a consultation fee from your insurance.The receptionist was going back and forth with the provider realizing I caught on and she said ok you can pay cash its ok, lol. That really wasnt the issue at hand.So if you pay in cash it goes towards your procedure and if you charge the insurance you dont???Needless to say I didnt proceed.
Dr. Fernandez is very knowledgable, thorough, and runs on time. All my skin issues cleared up using her recommendations. The staff is friendly and competent.
Dr Fernandez was awesome, thorough, and friendly! Just had a few hiccups with scheduling the appointment and the phone system takes 10+ minutes to get through to someone.
Always easy to get appointment. Nice staff. Free waters in smeg fridge :) Fast and great.
Loved this experience. Dr. Fernandez was knowledgeable, timely, and a pleasure!!! She helped me figure out what I had going on and answered all my questions. Can’t wait to come back for a follow up!
Very friendly atmosphere. Staff was great and friendly. Dr. Alison Guren is amazing. She is understanding and caring. She took the time to listen to me and my concerns and actually helped me not just diagnosed me and sent me off with prescription! She is highly recommended.
Office is clean and inviting!Staff is quick and friendly - I felt very taken care of and was in and out in no time!Luke was my Doctor -He was very confident and knowledgeable, making my procedure easy and painless!It was very easy to make an appointment for my first time!
Very nice and friendly. Felt comfortable during exam.
Its a first class experience with a customer obsession mindset. I have been to 3 different offices and they are so unique in design. The staff is competent and professional. I have seen 4 different Drs and tbey are so talented with personalities to match!!The practice starts with an obsession on the customer and works backwards to ensure first class results. I highly recommend the practice.
Had a skin cancer removal surgery done through their group. They wouldn’t schedule me for over 2 months after I called every week to schedule. By the time I went in for the Mohs surgery the original biopsy had completely healed. They took no pictures after the biopsy for reference and were just doing it blindly. The doctors had no idea where to cut open my forehead and were asking me where I thought the skin cancer growth was as I’m sitting in the operating chair with a mirror. They took a bigger cutout than needed because they didn’t know where to start. I guess I’ll just pray they got the right area and I’m not living with skin cancer every day.
Dorothy provided a detailed explanation that described my condition, which for the most part met my concerns for immediate attention for treatments that I have sought for a long time.03-10-2021Jessica answered many questions relevant with the treatment and what may be expected with an upcoming procedure.
They dont send the prescription to the pharmacy when they say they will. And they never answer the phone. Try for yourselves. Youll be left on hold for an hour and then they hang up. Have been calling for a week. Would not recommend coming here, plenty of other Dermatologists in NYC you can actually get in touch with.
Dr. Sphoorthi Jinna and her staff were very friendly and were able to tell me what was going on with my skin. The doctor gave me some prescriptions which have been making some progress. They are very professional and knowledgeable, I would definitely recommend this office for other people I know.
Its a beautiful office and pretty efficient practice. Communication with support staff was efficient. I appreciate the fact that they took my not so great insurance. The doctor did everything I asked, but did seem a bit rushed.
Ill admit I was happy to get a last minute appointment, but my appointment started about 45 minutes late, and the doctor looked at me for about 30 seconds before coming up with a treatment plan and leaving. I felt like I was wasting her time, instead of them wasting mine. Ill go in for my follow up appointment in a few weeks, but Ill be looking for someone new.
The staff is great, but the company has extremely deceptive billing practices. I went for an annual exam, and ended up with a bill that is twice as high because the provider provided a wart treatment without specifying that it is an extra charge.Billing department is ran by the rudest and least helpful.If you are going to this office, make sure youre ask about every little thing because they will try and upsell you.
Doctor Gruen is great, very warm and personable. But this office is terrible and inefficient - my first appointment I waited for over an hour after my appointment time and for my second appointment (which I specifically requested to see the doctor) I was told she had to go to another location and I could only see a PA. They didn’t notify me of this and the reception didn’t really seem to care. Not a great experience at all.
I always have a professional and personal experience at all of Dr. Bobby Buka’s locations. Dr Dorothy Fernandez addressed all of my concerns perfectly. I’ll definitely be back. Simone Peterson
I visited this office after having a severe reaction to a topical cream. I was experiencing severe burning, dryness, itching, peeling. It was even unpleasant to wash my face and/or shower.I didn’t have to wait long after checking in. I saw Ashton Fuller & immediately I could sense he truly cared.He listened intently to all of my concerns and issues. He answered all of my questions and answered one’s I didn’t think to ask.After he finished typing his notes, he read them aloud, explaining he wants his patients to have a full understanding of their diagnosis and plan. I decided at that moment, that I would gladly travel from Brooklyn to the city, to see ONLY him.I appreciate Ashton and the receptionist who answered all of my questions regarding my referral and visits.I will gladly recommend this office and Ashton Fuller to anyone seeking a great dermatologist.
The place was very clean and neat. Staff was friendly and helpful. The doctor made me feel very comfortable and she took her time with me! She listened to my concerns and gave me a few options which I thought was great!
This place was awesome!! Everyone was so nice and attentive to my needs and for once I felt like someone was listening.
Everyone was extremely friendly and made me feel comfortable even though I was nervous. They could not have been more professional and they totally put me at ease! It was a wonderful experience and I would highly recommend them to anyone. Thank you for taking such good care of me!
I saw Dr. Dorothy Fernandez and she was very professional. I would indeed come back to the Kips Bay location for any dermatologist needs. Great environment and helpful staff.
Great experience! They offered me drinks while I waited and my procedure was painless THANKS to Dr. Fernandez. I wouldn’t go anywhere else
I visited this group for the first time and thought I had a good experience (Williamsburg location), until my follow up appointment (Kipp’s Bay location).With a history of Melanoma, I came in for a mole biopsy. I made an appt with Doctor Gruen via Zocdoc, but was seen by a PA (this was not made clear). The PA was perfectly nice, but performed a large punch biopsy and did not close with stitches. The PA advised I do my follow up with a specific doctor at a different location who was also a specialist in laser treatments I had questions about.At the follow up appointment, the Dr. admitted the biopsy should have been closed with stitches to minimize scarring. She also advised me to “make sure I see a doctor every time I come in”....which was my initial expectation. She didn’t answer any questions on laser treatments (for other sun spots), as it is “too expensive” and told me to try Skinceuticals - a nonprescription skincare line.
Dr. Fernandez from Kips Bay was very assertive with my concern. She is very professional and kind and always answer my questions and give me the time I need. I recommend her without any reservations.
I highly recommend Dr. Doktor for dermatological needs. She was caring and genuinely concerned about my skin breakout and spent time listening to my medical history and events leading up to my skin reaction. She is very patient and was gentle while doing a biopsy. The staff and nurse practioner are also very kind and friendly.
I wouldn’t send my worst enemy to this place. I schedule an appt and asked for an MD, only to find out when I got there that I was seeing a PA. So I rescheduled as I was misled to begin with. I go back today to see the MD, was taken in pretty much on time, and then sat in the room for over an hour because “the dr. Was busy”. Because patients don’t have their own lives and are just expected to sit there. I’ll never get those 90 min back. They are unorganized and uncommunicative. Horrible. I would give them zero stars but you have to rate them to post this.
The office was clean and staff was friendly. Dr. Fernandez was clear and concise. She was very professional.
Great experience! The dermatologist is very detailed with the procedure, made me feel comfortable. I trust the team with my skin.
AMAZING EXPERIENCE with MELANIE NEVID! Ive been battling a bad nose ring scar since my teen years and been to dermatologist to surgeon to esthetician and given no real hope to heal the scar. I even went to the top scar specialist in the city and was rudely told to deal with my scar. But I didnt listen and started a strong laser treatment to my nose with another dermatologist in Queens. At my last session that doctor laser burned my nose and made it look much worse than it did before. Out of anxiety and fear I went to ZocDoc and booked a appointment with the Dermatology Specialists at Kips Bay and with luck was put with Melanie. She was so caring, didnt judge my small scar and was TRULY interested in figuring out how she could help me get back on track to getting rid of the scar. After a few months of working with Melanie, my scar has faded over 75% and Ive regained my confidence, to the point where I can comfortably not have to wear makeup all the time like before. I cannot thank her enough for helping me with this long journey and if you are looking for someone that is not going to judge you, be keen on helping you find the right treatment and hold your hand through the process she is the one to go to.
Dr. Fernandez was amazing and so was the staff. Already made my annual appointment for next year.
I wish there was half stars.. But my review: I didnt have a bad experience they were able to get rid of my rash. However, I dont know what is the cause of my rash even after doing a patch test. I think if they knew what caused my rash the star rating would be better.Everyone was very nice and helpful when needed I had no problem there. Scheduling was easy and I always had a good spot available for after work time. However, the constant emails to write a review is a little excessive and annoying.
Great experience each time and the facility is kept clean. Also, make sure to help you get your prescription, if your preferred pharmacy doesnt except your insurance. This shows they care 100%. Would definitely recommend to anyone seeking to visit a dermatologist.
Great staff and very friendly. Answered all my questions. Really like Dr. Fernandez
The doctor was great, the ambiance in the office is great, super clean and the staff and everyone is very welcoming. Im so happy I found a good dermatologist ❤️❤️❤️
Amazing doctors at The Dermatology Specialists. I have seen multiple doctors here and they all have amazing bed side manners and are super friendly! Couldn’t recommend enough!
Beautiful, clean and quiet office.Dr. Gruen is the best! She’s so easy going and realistic. Knowledgable, never pushy, always helpful, with a no B.S., compassionate bedside manner. I can’t recommend her enough!Bonus: They have Bob Ross on their tv screen in the waiting room, too bad it’s muted and you can’t hear his therapeutic voice.
Everyone here is so polite and kind. I come here twice a week to do light therapy and have a great experience every time. Dr. Dorothy is great
I saw a practitioner for my daughters rash and it was diagnosed as fungal. I had to pay out of pocket for my appt because they did not take our insurance. I bought a very expensive medicine for it and it didnt get better. I followed up with a Dr and she looked at it in 1 second and said it was an eczema related rash, not fungal. I got some new meds and the rash was gone in a few days. It would saved me hundreds of dollars if it was diagnosed correctly the first time. The staff and facility is great, I would go and see the Dr I saw for the follow up again in a heartbeat.
Doctor Doktor and Doctor Burgess are kind and thorough! Quick wait times and generally really satisfied!
This office was incredible! Super nice staff, vey quick, got right to the issues and I was on my way. New favorite!
Really patient and sweet with all the issues I have with my skin! They recommended many different skincare options as well as a checkup to see my progress!
Love this location, the staff is always nice and willing to help! Dr. Fernandez is a really dependable physician!
The doctors are very knowlegable and thorough. They make sure they dont waste your time. When ive come into any one of Dr. Bukas offices I always feel at home and calm.They did allergy testing and were able to identify the substances that were causing me discomfort.
Barely sat in the waiting room. Dermatologist and her colleagues were super sweet. prescribed and recommended some things. although it’s only been 2 days im seeing significant results! thanks❣️
Cute modern office, timely appointments, pleasant service and knowledgeable doctors - would recommend
Had a great experience here. Very clean and everyone was helpful and friendly. Happy to have found a near by dermatologist!
Was seen right away. Dr. Is very knowledgeable and caring. Was offered water and seltzer when I arrived. Communication via email is great, dr. gets back to you right away. Bathroom is really nice too.
Had a good experience here. The doctors and assistants were competent, friendly, and efficient. There was a slightly long wait time considering there was no one else in the office, but it wasnt too bad.
Made an appointment with Dr, but instead was seen by an NP, I felt rushed and not properly listened to, also wasnt attentive enough to actually look closely enough at the problem but i felt like it was more of a hypothetical discussion. No samples were collected to further investigate and ensure what the diagnosis is. Prescriptions have unclear directions. Also, the staff member who was taking notes before i was seen by NP lacked bedside manners, very disengaged, documented things wrong which in turned caused miscommunication with NP.I will go back for a follow up but will request to be seen by a Dr. and other staff members.
Great service, Dr Fernandez was cordial and went through the steps of everything she was doing and why, and the front desk and MA was also great
Scheduling was easy, reception was friendly and location was convenient. The clinician was professional and empathic. She gave me useful tips to move the healing process along.
Quick and efficient, Dr. Fernandez answered all my questions and made me feel really comfortable during a quick procedure. Would definitely come back!
I had a great visit with one of the PA’s at the 28th st location. She did the most thorough skin screening I’ve ever had. She also did a quick procudure with which was basically painless and helped me with a poison ivy rash. I’ll definitely be using this practice as my primary dermatologists in the future. Thanks!
Terrible. Extremely disorganized and unprofessional.First, it is impossible to reach out to the office. The office doesnt answer phone call. Their administrators were extremely unprofessional throughand didnt handle my situation in the appropriate manner after numerous times of calling and following up.This place is a huge disappointment.
0 STARS FOR DOROTHY FERNANDEZ, Ive visited this office for years but when i came the last time and seen Dorothy Fernandez Id suggest NOBODY GO TO HER SHE SHOULDNT WORK THERE AT ALL SHE HAD ME STRIP JUST TO SAY SHE WOULDNT DO NOTHING FOR ME NOR PRESCRIBE ME ANYTHING SHE EVEN CHANGED MY DIAGNOSIS THAT IVE HAD FOR YEARS I MEAN IT WAS HORRIBLE I JUST DIDNT WANT TO BE THAT PERSON IF YOU GET WHAT IM SAYING EITHER WAY DONT GO TO HER IF YOU WANT ANY OF YOUR CONDITIONS
Great, friendly service and beautiful office.
Very friendly and knowledgeable staff and Doctor, seen exactly at my appointment time, no wait! Very modern and clean office as well. Definitely a good choice for a Doctor!
I am so happy that I was seen by Dr.Alison Gruen. It was my first visit to her and she took great care of me. . I highly recommend her and her entire staff ( Medical Assisant , Front Desk etc ).They are all a great team !
Great Experience! Everyone was very attentive and informative. Will come back for follow up.
Dont waste your time here. Medical stuff is careless and front desk cant take care of simple stuff. I came in to get a dandruff shampoo instead they tried to convince me to check my moles for cancer. The only reason they have good reviews is because a marketing company is working for them. Trust me I know that well as I am in this business myself.
I was actually doing a delivery to this location. And asked id ir were possible to see someone. And it was done immediately! The young doctor, (not..Bobby Buka) assessed me and gave me a prescription at once. I seen results in less than a week. So glad the universe pointed me in that direction.
It was an a amazing experience, the people to working there are very kind and welcoming and they are bilingual so I makes the care here all the better. I recommend this place 100%.
Doctors and nurses were so friendly. I was anxious because I’d had a head injury/laceration near my eye, and I was terrified about scars, but the doctor made me feel so much better!!
Kind doctor, professional staff, and great advice. Also EASY to make an appointment. Definitely a fan of this place.
Sadly was seen first by a physician assistant who misdiagnosed my shingles as psoriasis.Was suggested as shingles by the follow up visit when I accidentally saw a doctor because in the fog of pain during the first visit didnt catch that I was supposed to have the follow up at a different location.I see the role of PA as valuable, but there should be some physician oversight.
No complaints about this place. Really nice environment and professionals. Currently treating a hormonal acne and seeing great results! :)
The doctor is very professional and welcoming. They’re very polite and the office looks very clean and beautiful.
Staff are cold, it s like they hate what they do. My son had dry skin and took him for first consultation dr prescribed a cream that cost 6700 US dollar yes 6700 and not 670. For dry skin luckily my insurance refused to pay
Very nice and efficient, get there on time and was seen immediately. Got the medications and have a follow up in 3 was. Very clean space.
The front staff is so helpful and welcoming! Great service all around!
I got an evening appointment quickly. The staff was super efficient with my insurance. The Tech was very friendly. Treatment was a breeze. Totally recommend.
Amazing experience, the doctor was very nice. the information was clear and i was able to understand. 10/10.
The doctor and staff were very polite and the office is very clean. The service is very fast and minimal wait time.
Friendly, helpful, efficient staff. Was able to see me on very short notice.
Dermatologist was knowledgeable, office decor was trippy and modern, a star off for the serious receptionist in the front.. I walked up to the front after my visit with the dr and told her thanks “I’m just gonna call for my next apt” and she just stared at me? Lol
This place is phenomenal!!!!!!! Everyone was amazing I definitely recommend this to everyone!!!!!
The staff was kind, the ambiance was good and the Drs and nurses really had excellent bedside manor.
Lovely doctor, nurse, and staff. All very knowledgeable and very sweet. This will be my neighborhood dermatologist !
Very helpful and very nice ! Fahda gave me great advice. She gave me a lot of information and I love asking her questions about everything!
Clean friendly great! Lovely experience doctor super nice and professional and very thorough☺️
I don’t have insurance but come here all the time in the last 3 years if I have a question or anything else because of their great survive and doctors. Will recommend to everyone!
Pink Grapefruit Seltzer in the waiting room?!? Now thats an unexpected treat!!! Thank you for making the entire experience so pleasant, and the procedure painless.
All staff and doctors were awesome and very nice! I wish more doctors offices were like this. I was also in and out within a half hour.
Great NP. Friendly and smart staff with excellent result for a straightforward problem. I’m a physician and Dr. Buka has set up a brilliant and rational system for delivering excellent dermatological care.
I’ve been to only a few dermatologists in my life and there is no comparison. Everyone on the staff was professional, courteous and most importantly likeable. I will be back!
The chemical peels at this location is excellent , especially on my sensitive skin. Everyone should check them out
Easy to find from the train-Friendly, clean,no wait time, loved the bathroom decor as well!!!!
I have never had a bad experience visiting the Manhattan 28th Street office. Dr Gruen and her staff are professional, courteous and extremely helpful.
My favorite Derm! Always knowledgeable, kind, helpful, and great bedside manner. The wait is never long and the offices are beautiful.
I was very nicely given an appointment at the last minutewhich I greatly appreciated since i did need a rash thatneeded looking at. The PA was very helpful.
Ashton was amazing! So youthful and professional! Will definitely be returning to the KIPS BAY location!
Multiple locations. Very friendly assistants and doctors. I had some good results after Dr. Jenna’s treatment plan.
The service was impecable. Friendly staff, knowledgeable doctor, and quick appointments
Most unprofessional and incompetent office on planet earth! Avoid!
My first visit was a welcome experience. The staff was amazingly helpful and kind. It is a lavish and clean space.
I came here (Kip’s Bay location) on a whim from Zocdoc and now I’ve been there a second time. Both were great experiences and I’ll definitely be coming back.
Short wait time and very kind, professional staff. The professional I met with was very calming, knowledgeable, and incredibly helpful.
Decor is simple and relaxing, staff were patient and understanding, nurses and doctors were courteous and professional.
I have a great crevice very happy with the explication they give me looking forward to continuing the tritmen
I was treated very well at The Dermatology Specialists at Kips Bay…very professional, my doctor and her assistants took care of my problem with great care and in a short amount of time…
Amazing office! All staff was very friendly and very short wait times!!
I am coming with my son to Dr. Buka, and I have to say that he is very professional and know how to deal with kids ! Amazing customer service !
The staff and the doctor was very attentive and they have such a great attitude.
After my visit I needed a doctor to call my insurance, getting the message to doctor was too long, I got transfer than cut off four times, finally I received a call concerning me miss a appointment which I called and cancelled the week before
I highly, highly recommend Dr. Fernandez and the professional, accommodating and lovely staff at this location.
Really kind and informative
Everyone was friendly and professional. They put me at ease and I felt that I was in the best care.
Dr Fernandez was honest, Do recommend to come to kips.
Doctor was very nice and knowledgeable, the only thing the wait time should be better.
Dr. Gruen is the best ! She was very thorough and made me feel extremely comfortable !
Great visit...quick, friendly and the doctor was super helpful.
Great staff and great Doctors. All were terrific.
Very nice and patient
Outstanding staffReally professional.
Great, answered all my questions, very nice, short wait time.
The staff and doctor was very kind and helpful.
Very nice office and the doctor was amazing
Wonderful
Excellent
Nice office and the staff are very friendly and patient definitely would go back again👏🏽
The dermatologist was super nice and helpful, and the waiting is not that long.
Dr. Gruen is the best. Very knowledgeable and super sweet. Highly recommend.
Had a great experience. Efficient and kind people.
Awesome job! Very professional!
Very good experience, caring and patient staff.
Wonderful experience
Total reviews rating 4.6
199 Reviews for The Dermatology Specialists - Kips Bay 2023:
Review №1
2022-02-14I had a great experience at this office. The waiting room is super clean and has a refrigerator with free bottles still and sparkling water. The staff members are all very friendly. I had a great experience getting a laser treatment to my face. The nurse practitioner Maria was super nice and helpful. She explained everything thoroughly and also gave me great recommendations for skin care products. I will be coming back in the future.
Review №2
2022-02-23Today was my first visit, and as so many others have noted, this practice is well-organized, efficient, and offers patients a pleasant experience. Dr. Fernandez was great, and the extent of the skin check I received made me realize how much previous skin checks had left to chance. She did biopsy a small growth on my face and told me how long it might be before I have the results, stressing that I shouldnt lose any sleep over them in the meantime. So glad to have found a wonderful new dermatologist!
Review №3
2022-02-10Very nice experience and I would definitely return. The office is clean and stylish. Front desk staff was courteous and efficient. Medical assistant was friendly and engaging. Dr Fernandez was thorough, caring, knowledgeable and gave great advice. Highly recommend!
Review №4
2022-05-27I had a great experience bringing my 6 month old boy here. They could fit me in within 2 days after I called. The doctor was attentive and nice to us. She addressed all of my concerns and gave us a bunch of samples to try. Everyone at the office was friendly and the whole experience was very smooth.
Review №5
2022-05-11It was my first visit and would def recommend to others. They were patience with all my questions and answer all my concern with details. Knowing my I sensitive skin. They gave me different sample to try to see which one works best for my skin. Will be back for future visit. And def was a plus that wait time was minimum.
Review №6
2022-08-07Youll probably get good enough care here. The vibe is the typical medical shebang, shepherding you into a room for 15 minutes with a physicians assistant (sometimes a doctor). The front office seems fairly curt. Theres a fair amount of provider turnover; Dorothy Fernandez isnt working here anymore. The reviews on Yelp and that its a chain dont do it any favors. Cant ask derm questions outside of an appointment or jumping through hoops.
Review №7
2022-07-25I saw Maria Klimenko and she was the best dermatologist I’ve ever been to. She carefully checked all of my issues and provided helpful information regarding my medication that I wasn’t aware of. I also mentioned in passing that I had dry skin on my face which is why I use a certain face cream so she gave me a cream to try for night time free of charge. She was wonderful and I will definitely go back if I have another issue.
Review №8
2022-03-08I had a great experience here! The staff was all very friendly. Dr. Fernandez answered all of my questions thoroughly and I feel very comfortable with the treatment plan discussed. Im looking forward to my next visit and will recommend this office to friends and family!
Review №9
2022-05-06Since last year, I have been in treatment with Dr. Dorothy L Fernandez, and thanks to her suggestions, my acne is gone. I am so happy; my face looks clean and healthy. The Dr. Always listened to me and gave me the advice to take care of my face. Also, she cares when I explain my concerns and doubts. She was kind and gentle on each visit.100% RECOMMENDED.
Review №10
2022-08-23I can’t decide how I feel about my experience. On the one hand, I was able to get an appointment an hour after I called. I did not have to wait in the waiting room or sit in the “patient room” at all. I was seen so quickly and everyone was very nice. On the other hand , this is my first visit to the dermatologist in over ten years and I’m very nervous about a growth I have on my leg. I’m 55 and spent my youth on the beach in the summers and I’m really concerned about cancer and needed to see a dermatologist. No one mentioned to me that I wouldn’t see a dermatologist today, (in fact, I had to ask if the person examining me was a dermatologist) even though the PA determined that 2 of my “growths” needed to be biopsied . I just think at the point were we are discussing possible cancer a dermatologist should probably enter the picture. I am going back for my follow up, but was hoping to make a connection for years to come.