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Phone: +1 212-265-7400
Site: https://empirehotelnyc.com/
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Total reviews rating 4

199 Reviews for The Empire Hotel 2023:

Review №1

2022-06-04

The location is a block away from central park and near subways to get you around the city. The rooms were clean and comfortable and we got a great view of the city and Lincoln Center. There were some issues with the elevators while we were there but we werent held up for too long. We were just sad that we couldnt use the fitness center due to the unusually hot weather that caused them to close it temporarily. Their rooftop is also incredible! Super friendly and efficient staff too!

Review №2

2022-04-17

We loved the complimentary water bottles, we went for them at the reception. Downsides:The swimming pool is closed.Gym is closed.No restaurant for breakfast in the hotel.The rooftop closes at 11pm, except Fridays & Saturdays when it closes at 1am (staff confused the closing times, so we couldnt enjoy the rooftop).The rooms are very old, but clean. You can hear the noise from the hallway and the elevators, very thin walls in the room.The room cleaning service is nice, reception as well :).Thank you, overall, for the experience.The staff was nice, but we would never go back to this hotel - we chose it and paid this money due to the facilities and they were all closed. Big disappointment.

Review №3

2022-05-18

Fantastic hotel. Very pleasant and helpful staff. Set in a great location. The room we had was very clean and maid service every day. The only downside was it could do with a little TLC. Furnishing/decor starting to look a bit tired. Would recommend this hotel. Many thanks for a fantastic stay.

Review №4

2022-06-09

It is difficult to justify giving this hotel 3 stars instead of 2, however the location and free bottled water are the only reasons I have given 3 stars. The location is great for Central Park and close to subway stations.The lobby looks amazing and well looked after, the same cannot be said for the rooms. The wardrobe door was hanging off, with the two on the hinges missing. The rest of the furniture is worn and damaged and needs urgently replacing. The rooms are generally quiet however the doors slam very loudly and this can be heard all down the hallway.The staff are very friendly and helpful. The Hotel Empire sign above the hotel is only half working and the pool area is in need of some TLC. There was broken glass around the pool area, which a member of staff kicked to one side rather than picking it up.Overall, for a hotel in New York which promised to be 4 stars, the empire hotel fell far short of 4 stars. We only spent a small amount in the hotel as we were out exploring every day so the poor condition of the room was manageable. For the price we payed there are other hotels which are far better.

Review №5

2022-06-21

The location and the rooftop are great. And thats about it.The room is old and dirty, the bathroom is disgusting and half broken.The pool was FREEZING and that was on a 95-degree weekend.The hallways are dark, with an old carpet and old wallpaper.The hotel needs some serious renovation. If youre looking for something clean and spacious, go somewhere else.The room is SO SMALL you can barely move. I tried to change the sheets one day because something spilled and the cleaning lady put them back!Will never go back there

Review №6

2022-05-24

If youve ever been to NYC you know that youre not spending much time in your room. That being said the room was your average NYC hotel room and it always clean. My only disappointment was that the bathroom was EXTRA small and the constant smell of weed (not sure if it was in another room or from outside).The location was awesome, a cab was in reach at all times, food, coffee, pharmacy all easily accessible in the area. Central Park is also at walking distance (really close to the carousel).

Review №7

2022-06-06

I really liked my experience at the rooftop last week at an event I attended. The sunset views from the rooftop are epic. Go just before sunset you will love it. The bar menu was limited. I hope they will improve that part. Good views should be complimented with good food and good drinks

Review №8

2022-06-25

Nice lobby and good location is the only nice things i can say. Parking is 3 blocks away at a garage that you have to call and ask about you can get a discount with voucher from the hotel. Rooms are small way different than the pictures. Room wasnt clean dust everywhere. They have no vending machines, coffee maker and no breakfast you will have to get all of that outside the hotel. They were very cheap with their renovations paint chipped everywhere basic wallpaper in hallways and very dark so you cant see the bad condition of the hotel. Thin walls can hear people in the hallway and the entire street. Cheap curtains and uneven floors in the rooms. Very disappointed and wont be back

Review №9

2022-06-09

Friendly staff. Decent rooms especially for the price. Love the rooftop bar and the pool is small but refreshing. The rooms are a little outdated but I really can’t complain for the price. A great location for tourists too with Central Park right around the corner.

Review №10

2022-06-19

The location and decor cant be beat. The service is fantastic. The rooms are what youd expect in NYC (a little the smaller size) but well maintained. Only compliant is that the beds were smaller and the mattress was not comfortable. However the location more than makes up for that.

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