The Gotham Hotel NY in New York
I stayed in the SKYLINE QUEEN WITH TERRACE room on the 17th floor ! It was absolutely gorgeous! The view was breathtaking. The staff was very pleasant. I will return to stay in the Skyline junior suite with terrace in the spring. I enjoy trading stock options here among the skyscrapers, across from the suits of JP Morgan 🤣
Upon arrival, my room was freezing. The next morning I asked maintenance to come to check out the thermostat because it clearly wasn’t working it was at 62°F. maintenance who basically spoke no English came up with a tiny heater in his hand and told me to use it he wouldn’t even come in the room to check the thermostat… I was staying in the king suiteThe hotel shut off the boiler, by doing so there was no heat. They said it was warm out…it was 49F and raining (May 6th, 2022) ***NYC heat regulations state that between 6 am and 10 pm, the temperature inside your home should be at least 68 degrees Fahrenheit when the temperature outside drops below 55 degrees. It is also illegal to shut the heat off before May 31st.****I asked for the manager, of course, there wasn’t one and they wouldn’t be one for another 2-days. I’m still waiting to hear from management (Kristina Popovic) I’ve already contacted 311 and booking next is my credit card company for a full refund. absolutely stay away from this place!
Had to cancel my parents reservation due to the recent COVID restrictions. Was hoping the hotel would understand and respect the circumstances. The manager was rude and aggressive (I dont care your parents are over 70, its your fault for choosing non-refundable rooms).I canceled more than two weeks in advance, and given the global situation there was room for some consideration. Taking more than $1200 from old people who just had to cancel their trip due to medical conditions? Would never stay in a place that talks like this to their customers.
Overall location is perfect but having a balcony that looked directly at a brickwall not what I had in mind for a view on the 22nd floor. Rooms are clean and the staff was nice and pleasant.
Great stay - reception staff were great - really friendly and positive and helpful - really made the stay ... rooms were good for NYC - maybe worth checking if you have a city view or not - we didnt.
Close walk to Times Square. Rooms were nice but mine didnt seem to get cold. Employees were very nice and helpful. Close to plenty of restaurants.
Unimpressed. No balcony in our room as was advertised. Not as clean as I hoped but the bathroom and shower were fine. No issues with the front desk but there was a couple who were livid about their room and they were told there was no manager to speak to.
The staff at the Gotham made our stay amazing. My wife and I our from small town Texas and were a bit overwhelmed by the big city. The staff helped up get around town and find food and even held our bags after we checked out so we could explore more. The room was nice and clean with a comfy bed. The rooms where smaller than I am used to but my understanding thats all of Manhatten. Decent city view as well.. Great stay my wife and I will be back.
I stood in a skyline junior suite with terrace city view priced at $422 on a Wednesday. The pictures online are Amazing! However, the room was very small considering it was one of two suites offered, and you quickly realize that the room is not as large as it seems, square footage being only 200 square feet. That being said it was a nice room, had all the expected amenities , and the terrace was a HUGE bonus. It was decently sized, furnished well and the views were amazing! The room had modern finishes, but some minor cosmetic issues and items which needed replacement / updating (ex. Light switch covers, lamp, thermostat, television) Additionally upon checkout as I went to iron my shirt, the ironing board which opened without issue and was in use for a few moments collapsed without warning. The iron fell to the ground nearly dropping on my toes! This is a huge safety issue! Due to this, the minor cosmetic issues, and the outdated television, I am giving The Gotham hotel 2/5 stars. If these issues are addressed Gotham can certainly be a 4/5 or 5/5 star hotel. Additionally amenities offered in-house are close to non existent. Parking was validated 50% coming to $40 for one night, and gym access is a few blocks away, at a franchise gym which you are given access to. Nice, but not very convenient.
From the moment we checked in, the staff was friendly and accommodating. The location of the hotel is central, yet on a quieter street, which was perfect. The room itself was spacious, and we really enjoyed the balcony. Would definitely recommend!
Not a clean hotel. Room was dirty. Cutting corners on their cleaning. Makes you wonder, like others have said where else they are cutting corners. Are they cleaning the sheets on sleeping on too?
The hotel did not feel like a 4 start hotel, we stayed at the skyline queen room. The room was small, the size on the website includes the terrace. The bathroom is awkward, to use the sink or look at yourself in the mirror you have to go in and close the door because the door is in the way. The room has a smart TV but cant be use, only the cable works. The heater did not work either. They had to bring us two small heaters to warm up the room. The rest of the room looks okay but doesnt seem to get much maintenance, the furniture looks old and dingy. I definitely would not be going back to this hotel.
Nicely located but small room and lots of add-ons if you are not careful...
Ive stayed here many times pre and post covid. They always do a good job cleaning the rooms and the front desk is very friendly and helpful. The rooms are dated compared to some other hotels but still have all the basics. The locations is really the best part of this hotel. Its in a fantastic spot and its easy to walk to anything you need. Ill be back for sure!
I just enjoyed my 2nd stay here and I must say the charming staff had everything to do with it! Netanya at the front desk gets a 5 ⭐️‘S in the sweetness catergory. Manager Kristina is right there as well. Handsome Julian deserves an honorable mention for being nice as can be!The entire staff was great! The maintenance guys remembered me and I had a nice chat and a laugh with them. The cleaning gals are The Best !!! Darling lady’s !!I’ll let my pics describe the room, junior suite w/ king bed and balcony. High floor, I seriously have never slept so deeply in my life. Super cool building with so much private outdoor space . I highly recommended, especially for the Amazing shower. Best water pressure! Love it❤️❤️❤️
My stay at the Gotham hotel could not have been better. The room was immaculate, the bed was large and comfortable, the room mini-fridge was well-stocked and the room service was top notch. The hotel location is also next to all of the main attractions in time square which is a huge bonus. I highly recommend the Gotham!
This hotel is okay. I only booked a stay here because the popular hotels were booked up for valentines day weekend. The room they gave me had a phone that didnt work so i had to use my cell. This hotel is very boring, no amenities, pool jacuzzi, spa, gym nothing. So if your here for business only, this would be perfect for you. If your looking for fun, book somewhere. The only thing it did like is that it is walking distance to times square .
Beautiful hotel placed right in the diamond district. Within step to Times Square, it was honestly wonderful staying so close to everything. Wonderful staff made our stay even that much better. Would recommend.
Beautiful hotel , I was nervous about the other reviews but we enjoyed our stay here for a few nights , very comfortable bed . Balcony was a beautiful view 😍 , easy walk to time square probably 5 minutes , overall a beautiful hotel, we stayed in a suite on the 16th floor .
Terrible hotel! Not even close to 4 stars and price. Old fashioned and dirty!
This hotel is gorgeous once you get past the crummy lobby .The bedroom was spacious with chic finishes. The bathroom had plenty of shower space with a rain shower head Maintenance was awesome. We had an issue with our television and they fixed it right away. The cute notes they leave when you check in are definitely memorable . I’d stay again
I have not had my stay yet but I had to write a great review about Lazar Mlinaric. I had some trouble with my online booking and called the hotel and I must say I am way more excited to stay here than I was before !! He is such an amazing person with great energy and really helped as much as he could !!! And was so very much patient the whole conversation. Thank you so much again Lazar !! I haven’t visited yet but I know my time here will surely be amazing !
Good location in regards to times square. The room was nice with a balcony. Would be very nice if were a little warmer. The door to the balcony would not open, but someone came up to fix it. The bathroom was a little tight. The bed and pillows were very soft, too soft for us. The room was very clean. The restaurant was great. Wanted to get breakfast room service but was told by the front desk they are closed on sundays. Did not see that stated anywhere online or on information in the room.
Great hotel in great location, accessible from Grand Central Station and walking distance from many attractions. Our room (31) was clean and spacious. We was worried about noise from the street below but it was fine, especially after we realised you could turn the AC unit off. Friendly and helpful staff on reception pointed us next door for breakfast where there was a great selection of food and drinks, freshly made and very popular as the queue at 9am was long but moved quick. Pay for your food and coffee then go downstairs and eat it. Very handy! All in all a great stay and will recommend it.
The rooms are decently sized for Manhattan, and recently renovated from what I can tell. Even the cheapest room they had has a little balcony, although its barely wide enough to stand on. I had a great experience and the staff were super friendly! My only complaint is the rooms are DARK and theres very little lighting. I had one lamp to light the entire room, since there was no overhead lighting or other lamps past the entryway/bathroom area. But its a small complaint. Good hotel, and it was fairly cheap!
Location of the hotel is great. Room was clean and had all amenities for basic necessities. However the room was very dark, there is a lack of proper lighting , and I am not kidding !!! Drapes in the window were closed shut and affixed, I was not able to move them to at least let the day light in.The front desk people were polite, but that was the extend of the service.I asked for room service, and although it was confirmed in person, it never happened.This hotel does not deserve the stars it has.This place lacks personality, and uniqueness , it is just blah...I suppose that would be fine, if it was a lot less money...I have stayed in New York in lower star hotels with much much better service and amenities, for a faction of cost !!!
One of my favourite hotels ever. From the amazing view overlooking Times Square in Manhattan to the comfortable foam king sized matress. Comfort...rest and relaxation in the room...with a world of things to do just steps away located in the busy heart of Manhattan NYC! I really appreciate the hotel going the extra mile by providing a large variety of treats upon arrival. Ill definitely be back!
Super friendly and courteous staff from the moment I arrived til the minute I left. My flight arrived well before my room was ready, but the hotel staff was able to hold my luggage and gave me a call when my room was ready. They did the same on departure day, check out time was ahead of my flight, but the staff was able to hold my luggage. The room was super clean and spacious. The view was the best part. The hotel is located close to Times Square, Grand Central Terminal, St. Patricks Cathedral, Empire State Building and many more! Plus there are plenty of restaurants within walking distance of the hotel so youre spoiled with so many choices.
The perfect NYC hotel. The bed slept like a dream and its BIG. The room is big. There is a balcony for every room. The bathroom is big and stone tiled. There is ample shelves to put your things. The shower has modern fixtures which are awesome a wand and a rain shower overhead. The products were high quality in the bathroom and they have lavender in them. It was clean. The furnishings were modern and there were real books in each room to read. The restaurant was good and it is attractive with an eclectic vibe and sunroof. The hotel is smaller than most but who cares when you have all this and very nice staff. Get a room if you can. I think it is a perfect hotel room.
Very much enjoyed staying at this little boutique hotel and would stay there again and recommend it to anyone - the location was ideal for us, easily within walking distance to so many places: Times Square, Central Park, Rockefeller Center, Grand Central, the Empire State Building... The room was nice and had a balcony with a fantastic view! Folks at the front desk were attentive and helpful. Reason for 4 starts instead of 5: the bathroom was tidied up, but not cleaned. There were long hairs (not ours) on the floor and in the shower when we got there; we stayed two nights, and they were still there when we left. (made me wonder about the things I couldnt see...)
Great service and location...also very nice view on the 19th floor balcony
Location was amazing, we could walk everywhere quite comfortably. Room was lovely, bed was comfy, bathroom was also great. Lighting could be better in the room and we wouldnt bother with paying extra for the terrace next time. Customer service at front desk was excellent and they were always more than welcome to help in any way they could. Definitely also pay a visit to the Wolfgang restaurant, they have amazing food.
Hotel was gorgeous. My girlfriend and I had the superior suite on the 17th floor with the king bed and rain shower. The staff was very friendly but we have a few reasons for the 3 star review. The first thing we noticed was that we did not get a king sized bed, the bed was most definitely a queen sized bed. It wasnt a problem for us but if you have more than two people or plan to stay for more than one night then it would be. They also only gave a single tiny bottle of body wash in which would be fine for one person for one shower. They placed us on the side with a massive construction project for a new skyscraper across the street so it didnt really matter that we had a terrace. Lastly the placement for the shower knobs is really askew. Instead of placing them in a reachable place so you dont get hit with freezing water from the rain shower, its a fight you must endure. The room was gorgeous, the bed was luscious and for ~ $250 it wasnt a bad deal for a Times Square hotel. Its also fairly new in terms for how long hotels have been around.
We confirmed early check-in 24 hours before our reservation started. They said they could accommodate us starting at 12:30 instead of the usual 3pm check in time. When we arrived at 12:45, we were told we were too early and that the room wasnt ready. This wasnt a huge deal, but the front desk staff were rude about presenting us with this information. They offered to downsize us if early check in was that important to us, however we were already paying for the nicest room they had and we wanted what we paid for. We waited over an hour for the room to be ready. Also, they took our deposit for the room before telling us all this. The website advertised our room as having a balcony with a view, but the view was actually a brick wall. Overall, disappointing. We will not be staying there again.
Front desk customer service rep was so nasty and disrespectful. We got the penthouse for my friends 21ST birthday so we had the entire floor to myself. The representative said that we basically couldn’t do anything . No music and that if I brought anybody she was going to stop them downstairs. She made assumptions thinking that me and my best friend were going to be smoking marijuana and that we were throwing a party when we weren’t. She was hostile from the moment I walked in and I didn’t even get the chance to check in yet. She was making me feel extremely unwelcomed and uncomfortable. She threatened to have housekeeping come upstairs for the smells of marijuana and I don’t even smoke. Won’t be going back there EVER AGAIN
Excellent service, spacious and quiet suite. Friendly and clean hotel. Half block of Madison Avenue at right, and less than a block of 5th Avenue at left. Balcony was super, from the 14th floor we can see Times Square. Walk-in distance to many places around midtown Manhattan including Bryant Park and Central Park.My daughter and I, staying here in February 26 to March 2nd 2021.Highly recommended. We coming back soon!Thank you very much Gotham!
This place was great!!!!! I booked a Midtown King as a surprise to my fiance for her/our birthdays. The room was very spacious, the staff was awesome and attentive, and the Bed was AMAZING!!!!! The only reason I am not giving 5 stars is because i booked what i thought would be a room on the front side of the building but when i checked in that was not the case, so i/we did not recieve the view I thought i paid for. Overall, great Hotel and I would definitely stay again.
You get what you pay for. It was a nice hotel for the money and very close to everything we were doing. However, our specific room did have some flaws. There was a hair ball on the floor when we first arrived. The toilet didnt flush and we had to call maintenance. The air conditioner ran consistently and also leaked all over the floor making the carpet wet. However, everyone at the hotel was very nice and accommodating. The place just needs some basic repairs to make the experience a 5/5.
Great room size(if a little dark) with balcony. The bathroom had a waterfall style showerhead aand there was plenty of room where you didnt feel cramped. Very neat hotel. I like that I was able to cancel my reservation and get my money back for the 2nd day of stay.
Clean rooms friendly staff great service. The restaraunt below is excelent tho drink can not be bought to the room.The rooms are quite pricey and small the bathrobes are not complementary nor the slippers and come with a fee if used. Nice sized balcony but the view is not great (back of buildings). Great showers soft towels and many premium channels. If the rooms matched the prices for them i would deffinitely visit again.
Nice boutique hotel. Only 63 rooms.
Very attractive design, nice rooms and great staff. However, they seem to fall short on some of the details For example, they have nice Nesspresso machines but there werent any coffee pods for me to use. They have free WiFi but it has been consistently inconsistent by regularly dropping the connection. Lastly, they are sparse on amenities. Id stay here again for work, but the hotel could bump itself up to awesome if it fixed some small things.
Clean modern rooms. Great mid-town location between Grand Central Station and Rockefeller Center. Pleasant staff. Room had a balcony that would be awesome in good weather but provided lots of light anyway.
Fluffy comfortable beds in a beautiful space. The building is very well insulated. In the middle of NYC and the room was blissfully silent.
I spent my 5 days for my birthday weekend at The Gotham Hotel and enjoyed every minute of it! Prime location!!! Nice clean rooms and the staff was remarkable! They even stored our luggage after check out while we roamed the city until our flight left later that day! Highly recommend!
Pros - great location with no street noise. Clean, spacious room. Bed and bed linen good quality. Cons - air con was so noisy I choose not to sleep with it on. The view of a concrete wall was disappointing. At $300 AUD night I expected to see something. The concrete wall view made the room dark and I would rather pay a bit extra and stay somewhere with a view/daylight.
Yes, technically all rooms have a balcony, but unless you are on floors 19-23, you will be looking at a dark windowless shaft. Actually kind of scary. So be prepared to pay extra if you really want a balcony.Room service is from Wolfgang’s steakhouse and is a hassle since you cannot charge to the room. Waiter has to go up and down in elevator to process your card. Also, prices on menu are very high.Hotel is rough around the edges - common areas need attention.Housekeeping service is adequate. I had to call down every morning to get more pods for the coffee machine.I don’t understand the 4 and 5 star rattings. It’s average at best.
The location is perfect, centrally location, the staff is amazing, especially Netanya, she went out of her way to help answer so many questions even though she was busy at work, helped us to fine certain attractions, restaurant’s, she is top notch, felt like a VIP, I am a business owner myself, she is the type of people whom I would be honored to have as one of my employees, she went into detail about the room and the Hotel Facilities, all we can say is thank you so much for your help, professionalism, and at the same time making us feel like one of the family, we will for sure be back to stay at the Gotham Hotel agin, thank you 🙂
My husband and I were celebrating our anniversary and the staff went above and beyond to make certain that it would be special. Friendly and attentive staff. The rooms were modern and comfortableperfect for the solo traveler. Close to Broadway too We enjoyed our stay It was very close to everything.
The Gotham is a very nice boutique hotel in the heart of Midtown. Its within walking distance of Times Square, Broadway, and Central Park. The rooms were spacious, had comfortable beds, and had a nice rainfall shower. They were very quick with room requests, and they were very personable and courteous at all times. I recommend The Gotham Hotel to anyone looking for a well-priced, small hotel in Manhattan.
Had a great trip. My boyfriend and I arrived early, so the bell*** at the door stored our luggage and the young lady at the desk took our number and called us back around 1pm to tell us that the room was ready. Our rate included a very generous cook-to order breakfast.
Very noisy. The air con fans drone on all day and night. Take ear plugs!Also house keeping was a bit scattergun. Some days we got fresh towels. Some days we didnt.Our balcony was good and the bed was comfortable.
Great service and good staff. The location is great as well, close to Times Square, lots of restaurants close by and you can even order food and have delivered by Uber Eats. The Hotel has a restaurant, but who would wanna sit there when NYC is full of locations to visit? Had a great time visiting New York and Gotham Hotel was definitely a great choice for accommodation.
We loved our stay here and will be returning.
I love this hotel I love the decor I love the location it’s very handy getting between the east and west side near 46th St. And the biggest plus is the rooms have balconies they were also common space balconies I get claustrophobic in hotel rooms in New York are notoriously small. Having a balcony to step out on helps a lot.
Nice and clean room bed is very comfortable. Location is okay and a very small balcony.
I have stayed here a few times for personal and business trips and I have probably stayed in at least 50 hotels in the city from the old Carter Hotel (worst in America) to the Regency (heaven on earth for me). The Gotham is the proverbial riddle wrapped in an enigma. Its in the middle of the city (literally) but almost invisible (youll walk right by and would not notice it is a hotel). Rooms are nice and sort of hip but staff has the personality of a back of rocks. This might be the first hotel to go to an AI based staff and I just did not realize they were robots. There is nothing wrong with this hotel. Some rooms even have small balconies. Super small and quiet. Famous restaurant tucked in the lobby but it just has no mojo. Hard to explain. Even when I stay at horrible places, i can tie it back to when and why I was there. This place is just so generic. I recommend it and prices can be VERY good but vibe is more ICU than NYC.
An adjustable separately-controlled recessed light in the center of the ceiling would have made the room more versatile for the moments when I wanted more light. The staff was wonderfully accommodating. The staff went out of their way to help me out when I left my computer in a cab. Will definitely stay again when we return to NY.
Great initial service over the phone while trying to decide where to book the afternoon desk clerk was fabulous.Promised amenities if I prepaid for a almost $500 room were not available.I am a special-needs traveler and I spent 3 weeks after I paid trying to get ahold of management to ask a couple questions voice mailbox completely full no returns phone calls no email address offered.The room was horribly small if you tried to use the phone you had to hit your head on the TV.very limited space for some reason they think stacks of books that you have no interest in add to the ambience of which they do not someplace to set my purse would have been better ambiance.The concierge did their best to handle the fact that things were not prepared properly for me.a gentleman named Alex was great at trying to get us coffee and the other amenities that were supposed to be in our room but were not available to us.I had a choice between a penthouse on 72nd the Roosevelt or the Gotham I will never ever choose the Gotham again not worth the money not worth the time almost no service available.
The rooms are nice, but after trying to extend my stay we were basically told to leave. It ended the experience on a really bad note.
Good hotel overall! Really nice room. Only complaints are that there are no microwaves in the rooms, and the staff did not have utensils for purchase or even to borrow. Otherwise, complimentary coffee is always a plus and the room was very clean.
Terrible customer service. I’ve been here before and one of my wife’s items ended up missing but room was clean and I believe I had one of there bigger rooms to offer at the time. Anyway two years later I give it a shot again and requested and paid for the same type of room I had before and was told I was garanteed the room I requested. At check in this wasn’t the case. They had given up all the style rooms I had already paid for weeks in advance. All they had to offer me was a smaller room with a complimentary bar offered in the rooms for sale. I will never go here again and never suggest any go there.
My fiancé and I stayed at the Gotham Hotel last night and we were very pleased. The staff is very friendly and helpful. Rooms were very clean and attractively laid out. Unfortunately, they have a very poor billing policy where they charge you for the room upon check-in, then charge you again upon check-out.
My stay at the Gotham hotel NY was amazing. One of the best hotels I’ve ever stayed at in New York City. It is a must see you guys have the most gorgeous rooms ! Yes I book more than one LOL. Next , beautiful views of urban beautiful night life 🔥🔥! Lastly, Thanks to Itdidria , Young Man Was Fantastic & the worker i didnt get his name but he found my charger I forgot in there room right before i left ! Unsung hero 🦸🏾♀️ of the day ! Lol it was amazing 🤩 tina was good too.
Overly priced in consideration that for the night I was there for one of the higher end rooms, sewer flies plagued our room and when we arrived dark curls of someone elses hair dotted the bed. I know they are usually a great hotel, which is why I chose it but our visit was distinctly uncomfortable.
Nice hotel - we stayed here for 4 nights on our honeymoon. We were welcomed with a honeymoon welcome message and champagne in our room! The bathroom was very nice with a huge luxurious shower and luxury complimentary toiletries. The location is great, right near 5th avenue and grand central and a stones throw from Times Square.
Overall good hotel. Towels didnt smell that Fresh the first day. Second day it was way better. Airco is quite loud and room with a balcony that is not aimed at the Street is just a waste.
NO lighting in room, crumbs on counters, stains on bedding and carpet, air conditioners next to the balcony which go on and off all night producing excessive, sleep inhibiting noise, no safety lock on door (one small lock in a NYC hotel!). The room is large, but a large crap room is still a crap room. Front desk was very nice and their help was appreciated, but it was still dirty and old and certainly far from a $600 a night room. Would not stay again.
I was pleasantly surprised! The room was very large by NYC standards. The bathroom was also large and had a rainforest showerhead. The room had an espresso machine and nice teas and coffee. There were slippers and a bathrobe which is a plus. The only thing missing was a shower cap. Overall nice place.
Room smelled like paint. Dont splurge for Balcony room; youll have a nice view of the back area and the brick wall of the building next to you. Odd vibe.Door men were very friendly and helpful, however.
Hmm well from the picture you can see our terrace is only 12 inches wide. I could see this being a balcony? But was assured that I did in fact have a room with a “terrace”. So that being said I paid extra for a room with a terrace to be able to enjoy a night in the city w a little something special and the pictures online were misleading. Room was clean, staff very helpful and friendly, bed super comfy, overall a nice room im not complaining just a little disappointed with the terrace. Also one recommendation for maybe a sign or etching on glass that says gothem hotel. The side of each door says Wolfgang puck, the awning says gothem hotel but with the scaffolding it was hard to see awning as we were a little hesitant walking in as you can see the restaurant thru the lobby. So just for newbies it may be a little unclear where to go when walking on sidewalk
I arrived at the Gotham hotel to be told that my reservation had been cancelled. They were unable to explain to me why and what party cancelled it. Even though they had charged my card for the room. I never received a call from the hotel that my reservation was cancelled or a refund until I showed up that day to check in. They did nothing to fix the problem or to find me a room. Just refunded my money and told me I had to go elsewhere as they were fully booked. Finding another hotel room in NYC on St Patricks Day weekend was not a great way to start our trip. The front desk was severely unapologetic and unhelpful. Had they even said sorry one time I would not have been inclined to leave this review.
I had such a pleasant and comfortable stay I’m looking forward to returning to this establishment. Very quiet , clean and staff attended to my every needs. Very kind staff and lots of big smiles :) 10/10 stay. I will be returning !!!
Perfect location to everything the city has to offer. We had a balcony overlooking the street in front where we could sit at a small table and enjoy a glass of wine or cup of coffee. We went to the restaurant downstairs and enjoyed our dinner. Staff was amazing and handled all of my requests quickly.
Beautiful rooms , great service!
The Gotham Hotel remains closed, and thus THEY cancelled my stay. Yet they wont give me a refund - only a voucher (my trip was $1400). What good is a voucher if I never return to NYC? Terrible business practices
Housekeeping walked in multiple times when we told them not too, heating went out, plumbing problems etc. The bed was like a rock. I stayed here as I heard it was a great boutique hotel in midtown - and the 1 star really is only for location because that’s about all there is going for it. I wouldn’t recommend this hotel based on my experience.
Maid service a little weak but front desk is spot on.The bed is devine.The pillows and sheets fantastic.The maid service needs new help or better training.Otherwise 5 starConstruction across the street takes away the Ambiance but thats not the hotels fault.
For the money not bad. Free fast internet. Decent service nice room.Only complaint: The Shower. You have to reach way into the shower to turn it on. The knob is relatively confusing so you need to get wet to figure it out. If the water is cold you are not going to be happy.Additionally the glass door to the shower opens very far. If you open the glass door to the shower when the bathroom door is open the shower door opens into the bathroom doorway. If you close that door without paying attention you have a very goodChance of shattering the shower door. Interesting to see who pays for that as I am sure it has happened. I had a close call!
Barley any staff... no service and the staff that was there was very unwelcoming
Last time that I stayed at this hotel, they put me up on a high floor facing the back. This time they gave me #22, on the second floor facing the street. Even though it was sunny out, there was barely any sunlight, so the pictures posted by the hotel were deceptive.In terms of location, I liked the fact that it was 3 blocks away from GCS, easily accessible by MetroNorth and subways.Hotel has no gym, but there’s a NYSC in the GCS terminal.Room was spacious, albeit dark, as previously mentioned. There’s a half size fridge. The Nespresso machine was a joke, can’t put any water in the tanks without causing any flooding. While the furnishing was contemporary, there were some dents on the doors and could use some updates.
I did not say here, my brother in-law did. It is beautiful and in a nice location. However, I was locked out on the 16th floor patio from his room at 2am. Fortunately I was our there for only 30 minutes after some very precise guesswork on the lock allowed the door to open. The hotel did not do much to help.
My boyfriend & I decided to visit to New York for the first time for our anniversary on 9/15/15. I chose Gotham because of the location (many many of the main attractions are walking distance) and I am truly glad I did. The staff is extremely friendly, especially Sasha and Aldena (sp?). We received a complimentary bottle of wine for our anniversary. I was told the hotel rooms in New York were tiny since the buildings in this city focuses on height over length and width, however I was suprised once we opened the door. The room was SPACIOUS, the shower was like a waterfall, and the Chardonnay was delicious. Our room was facing the front of the building on the 10th floor. If you want a nice view make sure your room is on the 11th floor or higher. Though you could not see much - the balcony on the 10th floor was amazing, again spacious. The bed was absolutely comfortable and we left bedbug bite free. I believe the price for a room is reasonable. The only thing that sucks is the parking but of course it is New York. Fortunately the hotel does offer a parking discount for guest. I would certainly recommend this hotel to people. In fact my boyfriend & I decided to make this our hotel for whenever we visit New York. Thank you for helping us make our first anniversary even more memorable!! We cant wait to visit again! (When it is warmer lol!)
My grandmother passed away so I had to cancel my trip to NY and attend her funeral. The general manager wouldn’t let me cancel and wouldn’t offer any refund. Her solution “If you do have someone else that can use the reservation we can accommodate a name change on the booking.” Still cant believe this is how they treat customers that are dealing with such circumstances.
Stayed here in November! Nice hotel, amazing location, friendly staff, cool and spacious rooms, just not worth the price fo me! If you are looking for a boutique hotel, spacious rooms, cool bathrooms, a prime location, nice views, and privacy stay here; if you are looking for convenience, room service, a room with tv, or a budget friendly place it may not be the place. If you are looking for a unique place and have a little extra $ this is the place!
I cant speak to the accommodations, but the customer service is horrendous. I made a reservation about two months in advance, when I found out I was unable to keep these reservations, a month ahead of time, I called to see what could be done. I was told I could not cancel my reservation and receive a refund, but that I could transfer the money spent to another night, which I was more than happy to do. I was told the Front Desk Manager would be back with me. I waited a few days and received no call. I called again, this time I was told there was absolutely nothing they could do, no fund transfer, nothing. I was sent to the General Managers voicemail where I left a message asking for some sort of clarification. I again waited several days with no response. I called again and again was sent to voicemail where I left a second message. I have now done this 3 times for a total of 4 times being ignored by management. My stay is coming up in a week and I guess Im just out the almost $200. Needless to say Ill be taking my business elsewhere in the future.
Decent hotel with great balconies
We went to NYC to get married and we choose this hotel because it was new and we got a bargin and we were upgraded to a beautiful room on the high floors. The hotel itself is fairly modern, but not over the top. I would definitely recommend but try to get discounted.
Our stay at the Gotham was wonderful! The staff is very friendly. The building is modern and clean. Its located in a great area with access to everything. I would definitely book here again.
Stayed for a family birthday week and loved every minute. Polite,helpful staff, clean spacious room and ideally situated for most of the sights. A couple of blocks away from the Thanksgiving Day parade too just made it perfect!
We visited The Gotham NYC from 20th to 25th February 2013 and we loved this hotel. The restaurant/bar attracts ***y locals and is a good spot for an evening cocktail, specially on Tuesdays when the have live jazz. ***y different languages spoken but the hotel staff does its best.
Surprisingly spacious rooms. Comfy bed. Great mini bar options. Only downside is that there was no tea included in the coffee station. Wolfgangs in the lobby is a plus.
Loved this hotel & location! Nice rooms, 5 min walk from Times Square! Amazing fresh market next door. Doormen were very friendly and helpful. Would def book again.
I stayed here on Sunday 7th October 2012 and was very impressed. The staff and service at the hotel was excellent and the room (a skyline room on the 17th floor - the view / balcony is great) was perfect.Particular thanks to the front of house staff who were very helpful in finding the sights and sounds in and around Midtown.Great hotel well recommended - I work in the travel industry and will recommend this to anyone wanting a nice hotel in a great location.
Great value for the rooms and incredibly helpful and kind staff that will help you out even if it means that they dont get a tip from it. If youre looking for a hotel in New York city and want to do tourist stuff then this place is also great as its really close to all the main attractions and food places.
Gotham Hotel room itself was ok, but my big issue is that I had a death in the family and had to leave NYC a day early, so I asked for a refund of my last night there, which was New Years Eve. I prepaid an unrefundable package, but most hotels, airlines, etc that I know have an extenuating circumstances policy for things like unexpected death. Besides I told them 4 days in advance of New Years, so they could have easily turned it around and resold the room for double the price. But instead of making this a win-win, they refused to do anything, so I lost nearly $500 and they had a room sit empty on New Years (or maybe they resold it anyway and still didnt give me a refund).
Quite nice, the room was relatively spacious by NYC standards and it was clean. The bed was very comfortable and the staff friendly enough. Good experience overall.
Couldnt be better placed for all the midtown attractions including Broadway and times square. Subway closely if you want to venture further afield. Staff extremely friendly and helpful and skyline suite had epic views across 5th and Madison towards Times Square. Only reason it didnt get 5 stars was the room was a little tired in places
This hotel has nice public terraces on the top floors and is located in the best part of Manhattan surrounded with nice bars and restaurants. The staff was super friendly. We had a nice stay here and would book again.
Nice room, indifferent staff, but for the cost it isnt a great value. It has a Nespresso and available HDMI ports on the TV. The upside: because its not a great value you can probably get a room even during busy events.
Should really be listed as a three star hotel rather than 4. Rooms are a bit dated and furnished with what reminds me of worn IKEA furniture. Staff was good.
The 19th and 20th January 2014 my girlfriend and I were bitten by bedbugs in room 162. We didnt expect bedbugs in such a hotel. The management didnt apologise at all !! (except for the housekeeping manager). They brought an expert saying that there were no bedbugs. We showed them pictures of our bodies covered in bites... they said it could be a bad reaction to soap !!When we first arrived the room they gave us was still messy from the previous customer (no housekeeping)...again no apology !! Didnt expect bedbugs in such a hotel and top of that be treated this way.
Front desk staff were great and good location in Midtown, easy walk to Grand Central Station and shops on 5th Ave. Lovely design and terraces with views, but missing the details that make the experience worth the price—no phones in room, no price list for mini-bar, sheets on bed werent fitted, etc.
Nice place.. Very nice front desk staff checked me in 8 hours early... Wonderful views.. A bit of exhibitionism at night but you can lower the drapes... I recommend an would stay here again... reasonably priced for luxury
OMG no hooks in the restroom to keep your clothes just had one other two were broken, informed the room service guy still no one bothered to fix it, we had 2 nights stay so we just managed. Also the water in the shower isnt constant at all needs fixing..
Boutique hotel which was a couple blocks from work. Clean rooms, waterfall shower, comfortable bed, and theres even a little balcony to sit on. Overall Im happy with the choice and the location is close to a lot of stores and restaurants.
Gorgeous boutique hotel and awesome customer service. The Roosevelt next door should be ashamed of itself. This property is shiny and new having been built in 2010. Awesome views off private balconies!
The bed was incredibly comfortable as were the pillows. The shower has a detachable wand which was very convient if you dont want to wet your hair
This locations has great surroundings but we were in a room that had bedbugs. They were nice enough to change the room for us.So far the room that has been provided is good.
The hotel is charming with spacious room. Each room has its own balcony and its essentially soundproof. A great place to hideaway from the hustle and bustle of city life.
There is a large group of us going to NY but staying in several different hotels. This is the only hotel that isnt willing to issue a refund due to the pandemic. They refuse to work with people during this crisis
Beautiful hotel with a great restaurant on site. Rooms are small but you arent in there much anyways. Bathrooms could use a good acrub but definitely not a deterrent.
I have and still love The Gotham. This was my 5th stay and I fear it has lost only some of its luster. The bathrooms and countertops could use some upgrading/renovating, beds have moved beyond soft but the biggest issue was cold water for the morning showers. The location and lovely staff cannot be any better.
Eclectic hotel in NYC. I love the place. Stay in the higher floors if you can. Three block walk to my office in NYC. There is an ETC store right next door with any food or groceries you may need.
This use to be one of the best deals in the city. Superb location for Time Square and 5th Ave shopping. Rooms are pretty basic but have balconies which provide an additional area to relax. A hidden gem.
Close enough for a NYC experience. Very clean, has professional staff, better views on higher floors.
Great hotel and rooms with friendly staff! Skyline views from the balcony
Stayed at gotham during world pride and we loved it. Great room and a cute balcony. Great location. Everything is near by. Would stay again
Worst HOTEL EVER! Snobby staff, room service wouldn’t clean my room till 5 PM. I would be out from 9am, returned to the room to take a nap. To find the room wasn’t clean. Don’t waste your money staying here
Rooms are great, the books add a nice touch. The overhead shower is a delight. Depending on your floor, your view is less than appealing.
Nice hotel, friendly staff, great location!
Great room size with balcony. Only wish the beds were a little more comfortable but besides that happy all around.
Not the experience that I should expect from a good hotel. A lot of small problems, raging from water heating problems to small issues with the room. I really expected a better service....
It’s a convenient location, the staff was nice, rooms clean. Nice view if you upgrade to a suite.
I will come back , great room with balcony and awesome view of the city. The best service ever, they are friendly happy people and profesional.
I absolutely loved staying here! Clean, great restaurant, friendly staff, close to everything, and reasonably priced! Walking distance to Rockefeller, Times Square, Empire, and Grand Central!
We had a great stay here for 6 days. More or less all of Manhattan is in walking distance. Will come back on our next NY trip
Ashley made our stay wonderful! The room was clean, large, and centrally located! Great service!
My husband and I stayed at this hotel for our honeymoon and Ive got to say its the worst hotel I have ever stayed in. Through the stay I kept getting bitten, I found this really strange as I always put insect repellent on each time we went out. The reviews were bang on.
ABSOLUTELY AMAZING! MONEY WELL WORTH IT ON EVERY LEVEL POSSIBLE. MY HUSBAND AND I ENJOYED EVERY MOMENT OF THE GOTHAM ROOM 222 ON THE 22ND FLOOR. ROOM SERVICE WAS PERFECT, ETC. IM EXCITED TO REVISIT THEGOTHAM WHEN MY HUSBAND AND I ARE I NYC.
Not good hotel very expensive and without facilities. We pay a lot of money . I advise to check first the reviews before pay from internet for your stay in N York ....good location but not good for visitors.
I’m a Bodywork Practitioner Staff treated me nice and respectfulAnd brought sheets to the room for my client and Fast!! Most hotels take a long time to bring sheets!
A fun hotel very close to the heart of the city. Room was clean and modern, and the balcony was a nice touch.
Love this place. Great clean rooms. Just need to be warmer
Booked a valentines get away with my wife showed up at the property and did not have the reservation said I canceled it showed them my booking and they’re confirmations then said oh it’s because my card info was not valid yet it worked for all my other bookings offered me a room facing a building in an alleyway when I reserved a king delux balcony not only would they not take responsibility but would not even apologize for it stay away far away
Small room , but front desk was great .. amazing restaurant in lobby and incredible views .. also bed was great
Great hotels in a great location. Can be a bit noisy at night since theres a lot of foot and car traffic all the time.
Nicely designed & clean! However I was unable to reach front desk on the phone during my stay, it stayed busy.
Nice hotel right near the action of times Square. Polite staff and a nice room
A great hotel in a nice central location. Within walking distance of many of New Yorks attractions. Could use an over head light in the room though.
Great hotel close to GCT. Very friendly and helpful staff. Spacious rooms and close to many attractions. Would stay here again.
Its a ok , Im a just a boy from a Italy, I a no have a the problem with a the hotel !
Super hotel, wonderfull staff, clean and modern rooms, low facility fees. Dont forget to take hotel airport service with Limo as Uber price 👏
Great location in the heart of midtown within walking distance of everywhere I needed to go. Comfortable bed and a friendly staff and I was set.
Great location. Very nice room albiet small. Many rooms have a small balcony.
Great deals, clean rooms, amazing and friendly staff. Definitely would stay again
Amazing friendly staff! Room was good, not great. you pay for what you get. Location is great!
Great stay! Staff is AMAZING! 4star for plumbing problems that could have been prevented......
The staff is extremely friendly and helpful. Its in a wonderful spot to make it anywhere easily. From shopping on Fifth Avenue, Broadway, Times Square, you name it.
THE ONLY place I will ever stay in NYC. Dwayne and Rob were absolutely marvelous. the views from the balcony made the whole trip! Thanks guys!!
Love my terrace. Wish the room had a hair dryer. Otherwise everything was fabulous!
Very nice stay, well furnished rooms. Wifi was spotty but otherwise the service was great!
Great room, friendly service and staff, comfortable beds, great shower. Close to everything and quiet
Great hotel, centrally located. Pleasent staff, reasonably priced, and well kept rooms
Awesome two-night stay. Convenient to everything. Great staff, and very nice room.
Never returned my phone call for items left in room
Very clean, friendly staff, rooms are comfortable. Would stay again.
Ehh, nothing great. Our room was dusty and there was hair in the shower. Thats enough for me to not go back.
I love this place!! Its convenient and walking distances to monuments and stores!!
Hotel was very clean, spacious and staff was friendly as well!
Great place to stay. Room was really nice and it had a great view of the city
Perfect locale. Neat rooms with a cool shower and a small balcony
Very nice room.. not too small and stylishly decorated with a terrace.
Room was nice and clean, comfortable king size bed.
The Great little hotel close to times Square helpful staff clean room
Fantastic location, great rooms & really friendly staff
Very nice hotel
Very clean and comfortable. Extremely informative and hospitable staff. Highly recommend!
Thumbs up!! The best hotel in NY. Thanks to the helpful staff
Small but comfortable wifi is good and close to 5 the avenue
Great staff, very helpful. Highly recommend giving it a visit. Really conveniently located in Midtown.
Nice hotel in great location. Restaurant overpriced however
Front desk concierge could be more friendly
Very good location, nice room and friendly staff
It is someplace to sleep. Hotel is showing signs of aging, on the verge of being really bad.
Great clean rooms. Low on the amenities though.
Check-in was late. Room could use some care. Otherwise great.
Quiet clean spacious rooms . Good cable as well
Awesome place to stay!Close to so many places
Awesome hotel, perfect location. love to go back
Kinda overpriced and basic but comfy bed and clean
Great service. Staff was very hospitable and knowledgeable of the area.
Great views and rooms.
Room was spacious but had maintenance issues.
Great location and fair pricing. No complaints from me.
Great location, friendly staff,rooms okay.
Accomodations were great, staff was friendly.
Amazing hotel
Overall horrible. Bad room, bad view, bad service
Total reviews rating
199 Reviews for The Gotham Hotel NY 2023:
Review №1
2022-03-16What a great place!!! We had a junior suite city view for 4 days and could not be more please. The room the location- close to everything but not too close- and the staff. Very welcoming and accommodating, always greeted with a smile and when we left it did not feel like a hotel stay it was like we lived there... Friendly and informative genuinely nice people! The balcony was great and room was clean and comfy. We found our NYC stay place and can not wait to come back!!!
Review №2
2022-01-29This place is amazing! Sleek, clean, bougie and high end! Check in was quick and the room was huge. I stayed in their Midtown Balcony King. I would stay here again on my next trip because of the size of the room, balcony and quick staff. There’s a 15% for your next stay at the front desk and a $10 off your first room service order. Can’t wait to go back.
Review №3
2022-02-15So to start off, there were two accidental charges on my card before I even checked in here. Front office staff was very kind and understanding of my frustration and helped sort the situation out. Also was told I wouldn’t be charged for my stay until the situation was resolved. Two days later and I got refunded for the initial charges and was able to then pay for the room.The top floor views are awesome and it’s conveniently located in the city. The rainfall showerhead is a great feature as well!If I was to recommend anything it would be a better selection of channel options for cable and the room balconies were very narrow and won’t fit any fat people.
Review №4
2021-12-15Stayed here for a business trip. For my purposes I care less about hotel amenities and more about speed of check In and room quality. Check in was quick and the room was fantastic. I was in their basic, smallest room which is very large by nyc standards. No long hallways to walk or elevator wait times which is great. Now lets get to the best part, the bed! High thread count sheets and all the pillows are plump and feel luxurious/ new. Same with the king size bed. It had great support on the firmer side which Is just what I needed. I had the AC running the whole time and it worked great. For work its very important that I get a good nights sleep and I sure did. I would stay here again on my next trip for that bed alone. There was also a nice note with some beverages (wine and water) which I appreciated very much and used right away. Location is very good as well near Bryant Park, grand central and Rockefeller center all short walks away.
Review №5
2022-06-09Everything was fantastic from the room to the staff!! My husband and I stayed for a week! We got the king room with balcony and it was amazing!! Perfect size, clean, and a GREAT city view!! My only complaint would be that there were no drawers in the room! Kinda weird! If we are staying for a while I like to unpack suitcases and I couldn’t do that so we had to live out of them but it worked!! And the staff….AMAZING!! Mijda, Adele, Shawn, Alana and Age were the best!! Super friendly, gave all of the best recommendations, and put up with our loud, crazy, Texas selves!! Lol I highly recommended The Gotham!!!!
Review №6
2021-12-18Staff were nice at sign in. Room view and balcony were nice and the bed was soft.Room was dirty! Vent had globs of dust. Shower had mold. Door knob is was broken. Crumbs or some kind of dirt around the bed. Walls and furniture in poor shape.If they skimp in these basic cleanings, what else are the skimping on. Says Luxury hotel but that type of cleaning and decay is NOT luxury. Design inside was old fashion. Refrigerator was all dented. $640 for this is not acceptable. I stay at hotels all the time and this is one of the worst for cleaning and maintenance.
Review №7
2022-01-27Great service, great location, nice size room for NYC in fantastic condition. Every room has a balcony of some sort. Cant say enough wonderful things about the staff. Everypne was so friendly and helpful!
Review №8
2022-05-23Very rude aggressive and inexperienced front desk employee named Tina. I travel for business constantly, and Tina doesnt understand a third party authorization form is or how it is used. The excuse was fraud during the pandemic for the lack of training or education. A third party form negates fraud as it requires the card holders license and signature requiring no additional cards during the check in process. I will not be staying here again. Please train your employees more appropriately so your future guests are not accosted with incorrect information. Now I will have to waste a bunch of time on expense reports as Tina refunded one card and recharged another for the full balance, and also asked for an additional credit card for incidentals regardless of the form saying ALL CHARGES.
Review №9
2022-04-21This is a hotel inasmuch as it has rooms you can rent by the day. I think Googles star system is questionable, as there are no services on premises (although they do charge a $29 property fee). Restaurant - might open in a month? Gym - a couple blocks away. Room service if you order delivery. No bar, no concierge, no bell service. Only lobby is a reception desk that was clearly a converted doorman station from apartment building... Which fits, because it feels like what they did was converted a 30 - 40 y/o apartment building to individual rooms. What I dont get then is why its all so busted and worn? Furniture, floors, hall carpet and elevators are all dinged up and threadbare. If this is 4* I would be fascinated to see what 3* is???
Review №10
2022-04-05It was the first time I was on a staycation in NY. My bf surprised me to go to NY and we had limited choices because of the location where I needed it to be. So I chose the Gotham. We got there and it was in reception. Room was big for a hotel in NY. We had a little outside area which was nice. One thing is that the place is not clean. Sheets are tidy but side tables and things in the room were barely cleaned. It was so dusty that I sneezed when we were settling in. Overall its an okay hotel.