The Gray Team at eXp Realty in Liverpool
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Liverpool, Onondaga County, New York, US
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Site: http://www.soldincny.com/
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Samantha from the Gray team is exceptional. Even while being so busy showing/selling so many other homes she is patient, intuitive and just what you would need from beginning to end. Truly great team for all your home buying needs. Will recommend them time and time again.
We recently bought and sold our home with The Gray Team, specifically Ben. If you are looking for a realtor who is knowledgeable, accessible, patient, goes above and beyond, and has a high level of integrity, you will find all of those qualities (and more) in Ben and those who work with him. We looked at quite a few houses before finding “the one” and Ben was there every step of the way. He truly understands the market, is very calm during somewhat stressful situations, and had our best interest at heart. He never let us settle for a house he knew we wouldn’t be happy with, even when we started to feel discouraged. When the initial deal with the sale of our home unexpectedly fell through, Ben immediately re-listed our home despite it being a holiday weekend. Our house was back under contract very shortly thereafter. He understood and respected our need for frequent communication, which was really important to us. You will not find a realtor who is more dedicated to his clients or hard-working. On the rare occasions Ben was not available to show us a home, one of his colleagues stepped in. Everyone of the Gray team we encountered was kind, enthusiastic, willing to help and just good people. Do yourself a favor and work with the best of the best. You will not regret your decision.
Thomasina White with The Gray Team knew exactly what I wanted even if I didnt. She took me to several homes day and night and worked tirelessly and cheerfully until she finally left us in the most perfect neighborhood on our new front porch, exactly where we were meant to be. The entire office was sincere and professional. I highly recommend! (as does the dog).
I would love too say that Samantha with The Grey Team is amazing! She is very educated on reality! If I have a question she is there to answer! Im always recommending Samantha to everyone that is on the hunt for a new home or trying to sell a home. The Gray Team gets it done!
Samantha from The Gray Team has helped my husband and I tremendously with our house hunting endeavors! Weve had so many questions with this being our first time looking to purchase a home, and Samantha has always been thorough and efficient while answering them all. She is extremely professional, and we wouldnt want to work with anyone else!
I cant thank Samantha and the Gray Team enough. Samantha is always available for us, gets us fast showings has so much knowledge of the housing market and everything to do with Real Estate. Samantha is professional kind and courteous if Samantha and the Gray Team cant do the deal then it cant be done.
The Gray Team is a the best I have to say they are hard working,trustworthy and dedicated to getting there clients what they want in another home and just give it there all. Ben and his wife Terrie and Thomasana are a perfect dynamic duo and I highly recommend this team
Samantha Rotolo has been outstanding in our experience looking for a house. She has always made herself available and has been very professional. She sent over so many houses to look at and have us a ton of options. Samantha is kind, understanding, and professional. We are so lucky to have her as our Realtor.
Ben and the Gray team were awesome!! They have the process of home buying down to a science and are super easy to work with. Their communication through every step of home buying is flawless, and the Gray team make the process of home buying as stress free as possible. Definitely recommend to anyone looking to buy a home.
My fiancé and I just moved to CNY for job opportunity and close proximity to our family. Ben and Sam at Gray Realtors were absolutely wonderful to work with. They were responsive, professional, friendly and very knowledgeable. As first time home buyers, they walked us through every step of the process and were very patient with us. I would absolutely work with them again in the future and urge anyone in the CNY area to seek out their professional services.
It was a long process due to the first buyer falling through. Sarah was amazing and stuck with us and we received a second offer right away! Our first home is now someone’s else’s to make memories in. We have no doubt Sarah will help us find our next home soon! Thank you again!
Ben Gray and his team helped my wife sell our first home. I could not be happier with the overall experience! Ben helped us come up with a well organized plan to sell our home for the best value possible. His efforts and ours combined led to us selling our home for $12,000 over the asking price!!!Communication: Ben was very patient in explaining thoroughly all of the details of the sale including many factors that we had never considered before as this was our first time selling. He was always prompt and thorough in his communications.Coordination: Our home needed several repairs before it was in its best condition to sell. Each time something came up, Ben was quick to say, I have somebody who I can recommend to do that for you! Here is their contact info. This streamlined the entire process, took so much stress out of the whole process, and each person he recommended was extremely good AND affordable.Overall, this was an extremely positive experience. Ben and his team are trustworthy, and I would not hesitate to recommend them to my closest friends and family.
Sarah was so amazing! She sold my grandfathers home so quickly! She was super responsive to all of my text messages and handled everything quickly and professionally. She got the house listed very quickly after we contacted her. She made the house look amazing on the website and got a lot of interest in the home very quickly!We had a realtor before her who was horrible and Sarah was like a god send. Just so sweet and willing to help. It was an amazing easy experience. It was so nice not having to watch my 80 year old grandfather stress out about selling his home.
Ben was a pleasure to do business with. He communicated regularly through the process. It was really helpful to have someone you could trust. He shared his knowledge. It was a great experience and I learned a lot. I would suggest Gray Cross Realty to anyone who needed to sell or buy. Thank you!
Samantha helped us buy our townhome in Liverpool. She was very thoughtful, patient and helped us with a variety of different things. Ben was our initial point of contact and he was also very helpful. Their team is highly skilled, knowledgeable and influential in the area.
My wife and I recently relocated to Syracuse from the NYC area and when we were searching for a realtor in the area local friends recommended Samantha Rotolo with the Gray Team. Samantha was everything we could hope for. Available at all times and very professional. Thank you, Samantha!
I highly recommend Ben and his team. Ben is very professional, very knowledgeable and goes above and beyond. After many speed bumps in our buying process he maintained motivated and aggressive to fight for the house of our dreams in negotiations. Would highly recommend Ben and will recommend to friends and family in the future.
Ben is the best in the business. As first-time homebuyers, we were new to the entire process. Ben truly has the heart of a teacher and walked us through each step. He didnt rush any decision but helped educate us along the way. We recommend Ben to every single person we know. We couldnt have been happier with our home or the decision to use Gray Cross Realty! 10/10 recommend.
My husband and I had a great experience buying a house with Ben. His calming presence was very reassuring for two twenty-somethings buying their first home. He definitely had our best interests at heart and wasn’t just trying to make a quick sale. He was very knowledgeable about everything home-related such as things to look for when viewing a home, giving us estimates on how much it would cost to perform certain repairs, and the overall local area. Lastly, he was flexible with our schedules and showed us the houses we were interested in very quickly. We definitely would recommend working with Ben.
We worked with Ben Gray who was endorsed by Dave Ramsey to sell our home. I cannot say enough good things about the process working with Ben. He was quick to answer questions, very up front and honest, constantly went above and beyond to help in any way possible, used cutting edge products to help us get more than we imagined possible for our home and was even open to answering questions about our home purchase 3 hours away. Gray Cross Reality deserves more than 5 stars in my opinion!
I was given great service by my realtor, Thomasina Greene at Gray Cross Realty. She had probably never been in a situation where the sale took 5 months and subsequent purchase of a new home with great credit and a huge down payment, another 3 months. I saw Ben for about 45 minutes and when he put the sign on my lawn. Thomasina however, was there and available by text, phone and email, when things seemed to come to a stand still. She was quick to get answers and advocate for me. I found that most of the answers to the questions I had about why the professionals werent doing their jobs came from Ben and sounded more like excuses. None of the hold ups were due to any aspect of COVID or anything I, the buyer, seller or Thomasina had any control over. I wont ever buy another house or sell the one I have after this experience but all the credit for getting those transactions completed really goes to Thomasina who didnt hesitate to be the squeaky wheel when I needed one. I would recommend that you ask for Thomasina Greene at Gray Cross Realty if youre looking to sell or buy a house.
Gray Cross Realty helped us purchase 2 REO investment properties that have turned into great investments for us. Of course we looked at quite a few properties before finding these 2 great deals, and we found Ben to be both very knowledgeable and reliable. Wonderful to do business with them.
My wife found Ben and his team through Dave Ramseys ELP program and he contacted us right away. In the past with realtors I have felt that while helpful, they almost feel pushy and everything has a sense of urgency. Ben is different, he gives space when you want or need it but still stays on top of things so you dont have to worry about missing something. Youll never feel pressured or rushed, and he will give you as much or as little input as you want to help make decisions. We had an issue that as far as Im concerned was no fault of his, and he still made sacrifices on his end to try to make it right. We were very happy with our experience and would recommend Ben and his team to anyone.
I absolutely loved everything about my experience with Gray Cross Realty. Sarah my realater was so friendly and always responsive to my text messages or emails eventhough I work overnights. I appreciate everything she did. Even when I had a few panic attacks or did not understand the logistics of buying a home. She always stayed calm and did the best she could to explain things to me. One of the owners and broker of the company also called to answer questions Sarah tried to explain to me in a different way just to make sure I understood all the mumbo jumbo as we homebuyers might not understand.. . I will most definitely use them again...Thank you sooooo much..
The owner, Ben Gray, personally helped us sell our house from across country. We had a large property in Marcellus (used to be our home) that we rented and moved to California. When our tenants left we called Ben to sell. To say he went above and beyond for us is an understatement. He arranged contractors, and cleaners and staging. We followed all his recommendations and received multi competing bids it the first weekend (in November in upstate!). He skillfully negotiated on our behalf and we accepted an offer $50,000 over asking with minimal contingencies and closed a month after. I would hire the Gray team again in a second and highly recommend them for a full service realtor. We felt like our business mattered to them and they were responsive and communicative every step of the way. If you are considering them, just do it!
Ben helped us find a new owner of our rental property. He brought several people through, and sold our house quickly. Ben is very easy to work with, returned all our calls and always answered our many questions. I would highly recommend Gray Cross Realty, they are very professional.
My wife and I fled NYC during COVID much like the holy family fleeing Judea. We had our sights set on a property, but Ben introduced us to a much nicer property which we ended up buying. We absolutely love it!He responds to questions and concerns very quickly throughout the whole process. He had great recommendations for a closing lawyer, lender, etc. as well since he is really plugged into the local community. Would absolutely recommend to anyone buying in central NY.
The Team at Gray Cross made our first time home buying experience understandable and smooth. A lot of insight was given, and was much appreciated. Our best interests were always priority one and we were not rushed into anything. I highly recommend the Gray Cross Realty team.
My wife and I had looked for homes in the past and just never found something that fit us. Ben listened to us and very quickly found the best one for us. Attentive and hard working, he really helped us navigate a complicated process as first time home buyers. I would highly recommend them.
I first met Ben when I was purchasing my first home in 2017. He was the listing agent on a foreclosure I wanted to submit a pretty ridiculous offer on, but he trusted me from the get go(even when everyone else pretty much laughed at me). Now three year later, I have purchased the home of my dreams all because of his doing. I dragged him through some pretty scary showings in order to get to this point and he never questioned my confidence or very reaching dreams. I hope Ben is not only my lifelong realtor, but also my friend. This office has put up with all my ridiculous questions, phone calls, demands, and change ups. I do not believe there is any realtor more committed to his clients and their longevity.
We worked with Ben and his team on a Foreclosure which was a property that we really wanted. Ben was excellent to work with and kept us very informed on the process with the bank. In the end we did get the property, and I highly recommend working with Ben and his team.
Samantha and the Gray Team I thank you all very much Samantha I know I wasnt always the easiest to deal with over the last 6 months but you our the reason my family is in our dream home and we can not thank you and your team enough if I could have gave a 10 star review I would have ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
These guys do the best to make sure you’re satisfied. In my personal experience, I was such a pain of a customer asking so many questions and expecting the best professionalism and they delivered and exceeded my expectations. Worth every penny thanks guys we’re happy with our purchase and excited use this service later. Highly recommended.
Recommended a “friend” for inspection, on a place we wanted to rent, before the housing market came down, house worth about $170k and stupid us ended up paying $204,500 for something we thought didn’t have black mold or dry rot and a bad pool heater and liner. The money pit destroyed my life, or tried, contributing to ruin of a relationship, paying $2100 mortgage after he boasted our payment would be lower than the $1750 per month rent. Now upside down 10 years in after 2grand a month for ten years, still $30 g upside down. So much for dropping the $197/month pmi on the day in this decade. The guy is super nice. Maybe he had good intentions Just don’t learn things the hard way. Have a realtor and know what you’re doing.
Total reviews rating 4.9
126 Reviews for The Gray Team at eXp Realty 2023:
Review №1
2022-04-29The Gray team was awesome! Ben and Thomasina were great to work with and went above and beyond. Ben especially went far beyond ones expectations of an agent /broker and helped me through was nothing less than a difficult home to sell. They really looked out for my interests. I cannot say how thankful I am to have worked with them. Thanks so much!!
Review №2
2021-08-25Sarah was wonderful! She made our long-distance home buying experience as easy as possible with video walkthroughs and great responsiveness. We love our new home and know Sarah and the Gray Team made it possible.
Review №3
2022-06-09The Gray Team was very professional to work with! Ben and Samantha are great and fun to work with and were never tired of more showings in a crazy market. Samanthas response time is unparalleled, works with passion and is always ready to provide sound advice.
Review №4
2022-05-25Ian has been kind, professional, patient, and more than eager to help me in my home buying experience. As a first time homebuyer, I was absolutely clueless and not ready for the experience. Ian helped me every step of the way, explained everything to me in terms I could understand, provided me useful advice, and overall went above and beyond. Trust me, Im very picky and it was not an easy process... Ian made the process fun despite all the challenges we faced in finding my perfect home! 10/10 would recommend to anyone!
Review №5
2022-05-08Ben is that rare professional who greatly values integrity. His work is authentic, forward, and real. We have been blessed to work with Ben and his team. I warmly recommend the Gray group without reservation. Stellar! Welcome to CNY…
Review №6
2021-12-15The Gray realty team went above and beyond for us while purchasing our first home. Ben, Samantha, and the rest of the team worked extremely hard to make everything as easy as possible for us, especially when we were dealing with a set of extenuating circumstances the week of closing. I would highly recommend.
Review №7
2022-03-18Samantha was great. Very communicative without being overbearing. Asked lots of questions and picked up on what we were looking for in a home right away. Would 100% recommend.
Review №8
2022-05-26The best realtors in Syracuse. What a professional team they know the entire CNY region like the back of their hand. Looking forward to participating with them in the parade of homes 2022. What a fun group of people. Talk to Ben!
Review №9
2021-09-25I was attempting the impossible; selling & buying a home in this chaotic market. I cannot say enough about Ben & his team! They got my house sold (fast). found me an amazing purchase ( what I wanted, where I wanted & in my price range). It wasnt overnight, but the Gray team works diligently & with efficiency. They also have great resources. Thank you Samantha, Thomasina & Ben! So happy.
Review №10
2022-01-05Thomasina Greene was my realtor and she did an awesome job for me. There were a few times that she went out of her way to help me, and she even continued to help me and answer all my questions even after the sale was completed. Thank you Gray Team and thank you Thomasina.