Kerbside pickup
Yes
The Home Depot in Batavia
Categories
Location on the map
Batavia, Genesee County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 585-813-0144
Site: https://www.homedepot.com/l/Bata...
Site: https://www.homedepot.com/l/Bata...
Opening hours
- Monday:6AM–8PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
Other Home improvement store Nearby:
The Home Depot in other cities:
Comments (199)
Store staff is nice they just usually dont have what im looking for
Imagine having a store so big and so full of stuff you can do just about anything. If you can find someone to help you find something that would be great.
Home Depot is my go to help me improvement store. Always have what I need.
I learned not everyone is tranedal on the whole store merchandise, but if they arent, they will find someone who is for you
I like Home Depot in Batavia. The people friendly and courteous. There are plenty of carts of different types to get every thing I need.
The staff are always really friendly and always willing to help talk through problems and solutions for what you’re working on. Wish the store had more in stock, but for being a smaller store it still has a really good selection and wide variety.
I had the best customer service experience on 11/1/21. I purchased a freezer, and Sharon in the appliance department was so helpful. Kudos for a great job, Sharon! Well done.
It’s a great store for anything for your home for customer service is not the best not even good when you need somebody there’s nobody around and the cashiers I understand a lot of people go there and there’s a lot of rude people out there but they just don’t seem like they like there jobs so it rubs the customers the wrong way
This particular Home Depot seems to usually be stocked pretty well. Its never too crowded and the staff have been very helpful with assisting or answering questions. We have special ordered customized products from here before with no issues. We will usually check online at HomeDepot.com about products to make sure that they are in stock and we have never had issues with that info being wrong. Its also nice because it will give you the aisle number and shelf location of the product that youre looking for.
Very very helpful with buying appliances, setting up appointments for installs.
Always has everything you need. Its almost impossible to get someone to help you without going to the service desk.
Been coming here for years, its the closest one to were I live. Looking forward to th garden center opening up soon!
Had a staff take me exactly what I was looking for. Best service Ive had!
Cashier was extremely rude, and treated me like I was a criminal. She followed me around, and kept watching me like I was a thief. It was an upsetting and uncomfortable situation. Then when I went to go cash out, she made me walk all the way back out to my car, over .01 CENT! Literally a PENNY!People like this, should not work in customer service.
Bought a grill that likely was stored outside there because it already was rusty. Have received multiple defect products from home depot before, both in store and online. The customer service however is good and i had no problems returning those items
Great, I didnt have to wait for someone to help me look for the item I needed. Friendly and great customer service.
I like it nice place to go to hows everything you need people always friendly and helpful
They did not have what we went for but did see things we plan on buying at another time. Lots if customers were not wearing masks.
I have made many shopping trips here because you can always count on home depot for your needs. I tried their curbside pickup for the first time and it was an extremely smooth and seamless experience. I placed a fairly large order of large items (20 or so 2x4s, 10 4x8 sheets of drywall, some 3/4 plywood, a 36 prehung interior door, bucket of drywall, and misc hand tools) and they had the order ready for me to pick up in about an hour and a half. I drove up, they came out with all my goodies and helped me load it all into the back of my truck. Very fast and very easy. Extremely pleased and will be doing that more often
I didnt give this 5 stars due to the fact its always a chore to find a knowledgeable person to help. I miss Henry on the Pro desk!! He was/is fantastic!
Ive had many days where people are helpful and a few bad days where they were too lazy. I had 6 guys sitting in the doors and windows dept watching my husband and I load 3 doors and a window together by ourselves. They werent light or cheap. NONE of them even asked us if we needed help or offered. I was disappointed. We spent thousands of dollars these past 2 years fixing up our house just to have a few lazy guys give us a poor taste of customer service. I have had some though go above and beyond for us too. We still shop here though. I hope to not have to experience poor service like that again.
Nice store with helpful and friendly employees.
I have been there 4 times in less than 2 weeks waiting to buy baseboard moulding with none in the rack, but there is a big pallet full of it sitting there for a week and has not been put out for sale. I need 1 piece to finish a project and cant get it. They wont help which is maddening. Very high level of frustration.
Good place for lumber and any other home need you have
♿ accessible 100%.Nice, clean & busy.Needed a shingle puller tool & it was the only store between brockport, medina & Batavia that keeps them in stock!! All the others you have to pre-order that tool!!
Matt at the customer service desk was top notch. So friendly and got me in and out in 15 minutes and I was buying a zero turn tractor. Even helped push it up on my trailer while sharing a few tips about the mower. I drove 30 minutes to this HomeDepot because they had the tractor I wanted in stock. I will drive it again when I have a larger purchase because I was so impressed with the service. Exceeded my expectations.
I love home depot more than clothes or grocery shopping. Im a hands on kind of girl and love to build or create things. We have bought our appliances here also. My husband is a veteran and he gets his discount for that. For that right there supporting our veterans I will always be a loyal customer. Plus I LOVE POWER TOOLS. ❤❤
Only location that had one in stock that I needed. Service help was slow and steady helping other customers. Finally got too me and retrieved my item off top shelf. Box was a bit beat up. Dont think anything would be missing. Over all, good.
Very nice people fast unloaded overnight parking for truckers
Doing a few small projects so off to the depot!
The Depot at Batavia NY needs to find ways to stop the birds from pooping on just about everything thats stored in the lawn and garden. Get a hawk or a BB gun or something. Its all covered with poop or faded from the sun from being outside for a year or more. They arent good at watering their plants either. I can kill my own plants. I dont need to buy them dead. Their wood selection is less than is desired also. Other than that.... I love Home Depot. Keep up the good work
Went in there to try and find some shelves to put up in my kids room and found some decent ones that we liked the look of them and found the right kinda brackets to use right near by that looked amazing with them. Got them home and put them up and that look wonderful with my kids stuff animals that were bought just for them on them. So they stay nice till they get older and then they get to choose what to do with the stuff on top of the shelves
Called the rochester store they had what I wanted,drove 50 miles and got it .
As always good selection of merchandise. A lot of employees standing around talking. 3 employees in the electrical aisle , I asked them for help finding a 4.5 x 4.5 blank box cover, they seemed puzzled. My wife ended up finding it.
Helpful staff. Good availability of products.
Very helpful staff, prices are decent especially on sale items. Usually always can find what im after.
Easy n great customer service
Horrible experience at this store. I spent over $4k on a product and was not happy with the quality. Tried to return it but management and superviserd just keep giving me the run around. Its been over a month now. I suggest you go to Lowes.
Tiffany in customer service at the Batavia, NY store went above and beyond to help me. I highly recommend her, she spent alot of time looking into things and was detail oriented. She is wonderful in customer service!!!
They have gone down hill fast there inventor is off on many of the smaller stuff and there for the computer does not reorder, also about half or more of the workers are unfamiliar with there departments and customer service at a corporate level simply doesnt care. Update the store manager called me when I filled out a survey off of the receipt and that basically went no where, he complained about me filling it out and not going to him.
Help is a little hard to find, but when you do, the right things happen.
The women at the paint desk was very rude and unhelpful!! She was too busy complaining to her co- worker about a family member to help us!! Err... went to the Transit Rd store and got my paint!!
Employees were extremely helpful
Just spent $448 on a new dryer, during the whole sales process not 1 time was it mentioned to me about not having the power cord until I went to make my payment. They charged $23.98 for the dryer power cord. Very sketchy Home Depot!
Stores in my area carry pretty much all the same items. Staff is quite knowledgeable about product line and store item location.
So I went to Home Depot in Batavia to look/ buy a floor for my daughter’s bedroom..... I was greeted at the door by a women and we exchanged pleasantries that is where the things got nasty!!! She asked if I had a mask I said I couldn’t wear one and she said “ I’m not putting up with this “. So I continued on about my business not bothering anyone about 5 minutes later the women store manager chased me down and started screaming at me that I have to wear a mask ant to get out !!!!!!!! I have never been treated so poorly!!!!!!!I will never step foot in Home Depot again I went to a locally owned flooring store got a much better product and didn’t have to wear a mask!I suggest people shop anywhere but Home Depot. As of now they have lost over $7000 dollars of my money in a short few weeks ! I hope there mask policy was worth itNever go to Home Depot!!!!!!
The store is very organized and clean and the employees are very helpful!!
Has everything you need with very nice staff that will help if you are a diy
Home Depot in Batavia is a great store. There is always an employee around to help you out or answer your questions. The store is clean and well stocked. Friendly customer service.
I have not been here..although i did visit lowes and went there looking for lights and found a bunch different things! Lol like BIG fans, rakes and other garden stuff! Also a TON of household stuff too!! They have ALOT of stuff!
Excellent customer service. Very helpful.
Young man that works for Home Depot acts like its not his job to help people get their heavy stuff in the vehicle.
The Home Depot is a terrific place, with a huge variety and just about anything you could possibly need for a whole variety of projects (then if they dont have it in store, there are literally thousands of other options online). Their prices are reasonable for most consumers, a bit higher than other stores that carry the same items but not so much that it turns people away. The best part is the employees usually know what they are doing and are very helpful, unlike places like Walmart where youre just led in circles by 5 different people only to learn they cant actually help you. The store itself is always very tidy and clean which is a huge plus.
Usually helpful and knowledgeable associates, though full disclosure I was employed there about ten years ago. Though very few people remain that I worked with. That said, most employees there now seem to be good at their jobs. Much better than six or seven years ago.
If i could rate individuals this would be much lower. I love The Home Depot in Batavia and have been going there for years with never an issue, But this past weekend was by far the worst experience ever. In the paint section there is a blue haired woman ( Dyed blued) who is the most impersonal, rude person we have ever encountered. 20 minutes even after we went back to the counter to get the paint she was just as rude. Wouldnt even respond to my direct question, Just looked away and talked to someone else. I hope she isnt a permanent there because I will go somewhere else for my paint needs.
Annette at home depot in appliances is one of the best, most curious associates Ive dealt with here. She went way above and beyond to help me and my step father buying a dryer. What a wonderful lady and more associates could learn a thing or two from her. Thanks Annette.
I get this was during a pandemic, but some of us are still considered essential. Everyone was VERY rude, and didnt seem to want to assist a woman who knew about decking. I had to get my own flat cart and load 44 boards myself. The customer service desk told me to wait 10 mins until the help arrived. Should have just supported my local hardware store.
Honestly its really no better or worse than your average Home Depot but that in and of itself is good to know so I figured it was worth mentioning. I happen to frequent this store since I live nearby, Ive never had any problems with the staff. Ive probably visited 10 different Home Depots in my life across varying states to give you an idea of my resumé :-)
I bought a grill for 299.00 cash waited 40 min to get loaded no can do then I went in to get my money back And took another 40 min then got paid back with 10.00 bills I can live with that but wrecked a great evening thats pretty Said but thanks for reading my comments
I walked in couldnt find something and nobody knew anything when i asked!! 40 minutes past looking for 1 thing, absolutely ridiculous. Get knowledgeable staff is all i can say!
Found everything I needed and not too busy , great selection of garden stones
We were planning to spend quite a large amount for a complete bathroom re-do, and had to nearly beg for assistance. When we finally got Jims attention- we were treated like an inconvenience. We showed him the items we wanted and said we would be back in a couple hours. (Giving him considerable amount of time to pull items) After all that , he still had wrong tub on cart and we ended up loading our own stuff. Home Depot sure didnt earn the thousand dollars I spent today. Maybe Lowes will appreciate the rest of my renovation budget.
My biggest compliant about Home Depot is finding help in finding a specific item you are looking for. Usually you have to go through hoops to find someone knowledgable. Ive come to the point I stop asking for help and just go try and find something on my own. Its crazy trust me and usually the staff is clueless.Lowes customer support is superior and they always ask you if they can help you find something.
They had what I needed in stock.
I was in the market for a new grill, the woman who greeted me started showing me grills I told her I wasn’t interested in, I was looking for a grill with stainless steel burner covers, not aluminum, not regular steel. She continues on showing me grills I didn’t want. Then she kept pushing me to open up a Home Depot credit card after I told her twice I wasn’t going to do that. She then disappeared to go find the grill, as I was left wondering where she went or what was going on for about 20 min. Finally she came back with the grill, with an attitude like I wasn’t worth her time, I asked her for a propane tank as well. She brought one to me, I asked if this was filled she said it was. It took me about an hour to put the grill together, to find out the tank they sold me was EMPTY. Usually I have a good experience here, but this woman who worked in the outdoor area seemed to be in such a rush and like my business wasn’t worth much. Next time I’ll take my 600 bucks elsewhere
My brother, nephew and I were like Ninjas wheeling our cart around to pick up a variety of items! Chain saw with the required oil; small flags to mark where sapling trees are planted; mouse traps; plant food; measuring tape; and tree tape! Found everything with the help of employee Blake! Thank you for your help and efficient service! 👍
Great service! We have been to 5 different home improvement stores (orange as well as blue ones) over the past two days, for various reasons revolving around a single lighting project. Until we found this one, no one was ever around to help us. The employee we bumped into at this store was SO HELPFUL. When we brought our light bulbs in for return, an employee approached us in the midst of our return (his name was JD I think?) and started to ask questions to find out what we actually needed (because, as it turned out, we didnt *really* know). Anyway, this man definitely made up for all the previous experiences Ive had at these types of stores, as he was obviously very knowledgeable about his department. Im so glad we went to this store today to finally get the answers we needed.
The young man Jason who was working in the door and window department was amazing. He was soooo helpful. Went above and beyond. Very pleasant and helped carry a door out to the truck. He also researched other information we needed for a future purchase. That boy deserves a raise 😁.
Drove 30 miles to pick something up that online showed in stock and then when they were out asked a associate if they had any in stock he looked it up on his hand held computer and it said they had 17 of them then he confirmed with his manager that there was none was very disappointed but I guess things happen Im lying and in store computers are incorrect I guess
Beware of Home Depots price gouging techniques. We saw an electric range priced at $548 that we were thinking of purchasing approximately 10 days before their Memorial Day sale. We returned on Memorial Day and that exact range was priced at $598. Home Depot needs to change their advertising to Memorial Day GOUGE instead of sale. AN UPDATE...We returned a day or two later and after after showing the manager a picture that I had taken of the sale price, they did honor it. Thank goodness I had taken the photo of it. Lesson learned.....take pics of the price and model number of items you are interested in purchasing.
I found it disturbing on how they treat costumers shopping for supplys that chooses not to be forced into wearing a mask.Luckily theres alternative building suppliers in the immediate area that respect our civil rights and appreciate our business.
I went to get a lawn mower and a chainsaw and none of the employees would assist me I got my heavy mower on the cart and could not find the chainsaw I asked for help numerous times to different employees and they just walked away it was insane then when I was checking out the cashier didnt care that I couldnt find the chainsaw nor did she want to help me get it. I also had to lift the mower into my car by myself luckily a nice samaritin came over and helped me over all it was a bad experience
Best home depot ever! Just like the others but near me.
Always great people and the best products at Batavia home Depot. From Tim to Ashlie to Ruby and Rosanna they treat you with the best customer service!! Love shopping there.
Had a broken plug from my work vehicle. I was an hour from home and your electrical specialist working on 10/24 was wonderful and set me up with a replacement. Cannot thank him enough. GREAT service :)
They didnt like my face covering so they wasted time and didnt let me in. 30min drive for nothing. Not the first time Home Depot has let me down horrible customer service.
I was looking for an item for a Christmas present. The ad stated that they could be bought at home Depot. I went to their service desk and inquired. The clerk was very polite and helpful. After her questioning the department, found out that they dont stock them. If that is the case, then Home Depot should not have them listed.
Called ahead of time to ensure our product was in the store was assured it was in stock drove 45 mins to store to find product not there with no one taking accountability spoke to manager he was very indifferent horrible experience
The lady at the tool rental desk was awesome. She found what I was looking for when no one else in other stores and her own could find. What she sold me wasnt in her area. In other words customers and bosss take notice of this lady.
Good selection of materials, but the pros end there.So like any chain of hardware stores, this Home Depot has anything and everything you need. BUT (and its a big but), good luck finding it. Nothing is organized by where it should be, which would be fine, if there were any employees around to ask where it was located. I mean, Im not hard to please, but I shouldnt have to reenact the chase scene from Fast & Furious just to try to nail down an employee to ask them a question. But hey, I understand the employes have social lives too, as evidenced by the one who stood less then 10 away from me playing on his phone while I struggled to load paneling onto a cart (which, inexplicably, are also nearly nonexistent). But, a good pro-tip, if you feel like enduring the sighs and eye-rolling when asking for help, theres normally 8-12 people behind the customer service center you could ask for help. You wont have to look hard to find them, theyre the ones trying (and failing) to give the impression theyre actually working. Anyways, if you want to be ignored and be left alone, this is the store to come to. If you have questions or need help, go to Buffalo or Brockport.
Excellent. we got what we needed.KUDOS to H/D for honoring my military service with their always 10 percent discount. put one up in Geneseo NY.
This location is my favorite Home Depot. Staff at this store seems friendlier and more helpful.
Go to Rochester or Buffalo. Employees are never around to here.Manager was very rude, and must not like helping people. I had $3000 cash with me to buy 2 items, and they couldnt help me. Looks like I start looking for a new place. Lowes isnt that far away. Of course they left here, and we get stuck with the worse of the 2.
The star is for their tool department! Took a drill back in August for repairs the guy told me he was gonna send it out bc it would be fixed much faster so I agreed. I havent heard anything back so I call to see whats the status.. Im told it was sent out in late October.... I asked what? Why? She said thats when I brought it in. I explained to her Im looking at paperwork showing August! Her only reasoning was that must of been when they filled the papers for repairs. Soooooooo your Telling me it takes 2 months just to get someone to do their job then another 6-8 weeks to get the tool back. I definitely wont be buying anymore power tools from home Depot... Almost 6months for a warranty repair what a joke!
The website was very helpful. It told me what isle and what bay my product was in which made shopping very easy. The cashier was really nice and was actually interested in what I had to say about the product I was buying. I was pleased with my experience.
Tomato plants looked dead. Couldnt tell where to go for my online pick up. And they no longer sell single drop ceiling tiles I only needed 2 I dont need a case. I dont know if I will be back. I asked a guy in building materials where the ceiling tiles where he told me but didnt ask if he could help me more. Young female in home depot. And I had to wait in line outside to get in because of crovid virus. Thats not thier fault.So I called to place an order they could not help me.either. 2 wks later
Best store ever...if they had a arcade with hunting games ....well then...Id never leave!!
Erin and Debra are awesome! They helped me near closing with getting my Penske rented. I had issues on Penskes end getting the correct truck to where it needed to be for pick up after they delivered it to the store late and caused me to go in near closing they didn’t have any issues assisting me and insuring the Home Depot’s encounter was nothing but exceptional. Thank you again Erin and Debra you 2 are rockstars.
Ok selection. But it seems like know body knows where anything is. When I was a kid early 90s I worked at value home center. They had a policy where you could take test on what departments to find items in if you passed you got served little raiseIt may be incentive for the workers and I think the amount paid to employees would make them more knowledgeable there forever the customers would tend to come back more often. Not to mention ghe workers making a little extra sound probably be less stressed and be much more happy to help you find the items your looking for..... Does this sound familiar???? Um this is not my department Ill have someone paged Then you wait longer then if you romed around yourself to find it. If I owned a corporation I would be ashamed that my workers did not know were 50% of the products are located. Im a sheet metal worker Im not rich $ I live comfortable but Ill spend the extra couple dollars to go to lowes where the people seam to have more knowledge
Understaffed. Cluttered. Unorganized
I love the Batavia Home Depot!!They have a little bit of everything and their customer service is great!
Needed 10 sheets of plywood, But no flat type of cart to load them on are available. Found 4 of them but they were used as storage of other products in the middle of the aisles. Couldnt find available help due to every worker seemed too busy for me. Lowes it is!
Went in to get tomato stakes. Staff was very helpful in pointing me to inexpensive bamboo sticks that really ended up doing the job. At the self checkout the staff was very helpful and friendly.
The staff here is VERY helpful. I love how they can pin point you to what you are looking for and will get another employee if they need help. Love this Home Depot!
Store was a disaster, couldnt get down a lot of the aisles. A lot of employees on the floor, but none offering to help.
Mr. Wagner was very helpful finding and ordering the door I want. Checkout was no waiting and very nice girl.
Great experience. Respectful and knowledgeable staff. My favorite store.
Signed up for veterans rewards very evasive process... Since when isnt a veterans ID not enough for identification anymore??? The system needs to much information on everyone these days & its not right!!! & Needing my E mail what if I didnt use Email like I know a lot of my fellow Vets do not!!! That is very predjudical to our fellow veterans if you dont honor are veterans ID you probably dont honor us either !Have a good old American day& Remember it probably wont be as good for you if wasnt for us Veterans!!
Found everything on my list. Checked out in garden area...very pleasant young lady waited on me.
Very dissatisfied with the store paint department the girl was very rude when I asked her to open a can of pre mixed paint and put a little sample on a piece of wood to check the match she refused I asked for the store manager and got an assistant named Mary she was a true sob they lost a sale of 25 gallons for a horse barn we went to Lowes Henrietta they put a sample dab on the wood and got the sale of $500. both of these poor employee s should be retrained or fired I also called Victor and Henrietta home Depot they both said sure just bring in a piece of siding and well put a sample dab on it !! home Depot Batavia lost our business and will call the district manager on Monday
They usually have what you need but lately the aisles have been cluttered with empty carts and stock waiting to be shelved. This is making it very difficult to get what I need in that aisle.
The employees are very helpful when you can find them. Good selection on things but wish had a little more, but still a great place for your needs.
Very helpful employees. Very prompt and attentive to people who look like they need help. I trust the advice they give when have to choose between products. Lots of smiling faces!
Good variety, but I Had to buy what I wanted online. It was shipped to my house. Miss actually seeing what I want BEFORE I Buy.
Needed a part that was kind of hard to describe over the phone,I was in Rochester and stores were closing nobody really understood what I was looking for. I called the Batavia store and talked to Bill from electrical dedt. He knew exactly what I needed ,went and looked said they had 6 in stock. He held what I needed for me to drive from rochester to pick it up. Made an exhausting day much better
They always have issues with stock it says instore and they seem to rarely have some things in when needed
By far the best Home Depot in Western NY.. They put Henrietta to shame! Very friendly and helpful. I had given up on Home Depot until I visited this one. Keep up the good work!
Drove 30 miles to purchase a large amount of lumber. The lumber aisle was closed on a busy Saturday. Waited as long as we could for it to open but had to give up. Went to a distant lumber yard. Will not purchase quantities of materials at home depot again.
They have everything here !
I was not happy at all. The price of getting work done was higher than other places I checked. The price I was first quote was doubled and then some when given final quote , it was a waste of time and money dealing with you.
I placed a order and purchased, flooring and payed to have it installed. When the time came for the install, the installer arrived at my house, smelling of booze and acting like the last thing he wanted to do was install my floor. After inspecting the room to have the floor installed, the installer walked to the front porch and began moaning and mumbling about the house not being level..(no sh_t, the house is 140 years old). He then stated he could not do the work, and left...What a waist of time, didnt they notice this when they did the measurements..I would never recommend or use these di_ks for anything.
Love Home Depot but if you want to make sure the supplies are in stock, Batavia store is very limited
Great guys loading truck ,I really enjoy going to the home depot in batavia. Very polite, thank you👍👍👍
I always have a decent shopping experience at Home Depot.
I was there to start selecting materials for a large commercial job along with my marketing director who was recording the process when 4 employees came up to us and demanded we stop recording immediately before we are removed. I place the majority of my orders through home depot. the one I was there for that day would have totaled up to a 30 thousand dollar order. needless to say I will not be using that store again
They had exactly what we needed and the staff were very helpful and friendly with our questions.
The customer service here sucks. People walk by without asking if you need help. Seems like a lot of people paid to do nothing.
As always pleasant employees who are very kind and take the time to show you exactly what youre looking for and even give you some other ideas that you may not have thought of
I love my local home depot... With great prices and a military discount I cant stay away!!
Went in to pick up a few items and wanted to see some of the new Milwaukee tools, but was disappointed because there were only 2 end caps. Everything else was fine.
Tool rental sections not-so-great Associates stated that if equipment was back by 6 it was only a 24-hour rental not so got to be back by the time you picked it up be aware theyll charge you extra even if its only an hour
Good product quality and employee assistance, but often too few available.
Good visit, polite & friendly employees. A little disappointed that they had no heaters on the floor considering its freezing out. However it was a good visit overall.
Home depot had everything you could need until we bought it all suckaaaaaas
I dont. Very little customer service , I was told to go to the back if the return line when I was the first one there. Even the others customers said something and told me to go back to the front
Best home improvement store around. Staff is friendly and knowledgeable. Store has any product youre looking for!
Not bad there mo one offered any help they were busy talking in groups
Couldnt get help and when I did get help he sold me the wrong items this will be my third day going back there. 30 Miles one way times 6
The only store in the Rochester aria that Wont give a Vets Discount,. Had over 300.00 worth of merchendice. Left it sitting at counter and walked out. Yes Lowes in Brockport is vet frendley. As well as outher H D Stores.
Very poor experience , went there looking to order a bunch of things, was going to spend 5000, to 6000 dollars , was told, go talk to those guys, they are the ones that will have to help you... long storie short, acted like it was a problem , very rude. Wont ever give that store my business again.
Well its home depot you need it they have it just wish prices would go down!
Always find everything I need. Staff is expert level. Highly recommend
The staff was great, but they were under staffed, once we got help the man was wonderful
Friendly staff, clean store. Didnt have to wait long for help at all.
Paint department was very helpful. Found everything except hvac ductwork I needed.
I received wonderful assistance from Dan Rosario at the Home Depot in Batavia NYHe went above and beyond to make sure that he was getting me the best product for my money.
Good. People there to help and stocked shelves.
Dont let someone else return something for you and put on gift card you will never be able to use it until they are with you. because you cant
Restoring another house and need lots of supplies, Home Depot is usually a one stop solution!
Not a green company. They do not accept 4ft CFLs for recycling. I will be filing a complaint with the states DEC.
Home depot caps veteran discount at $50. Lowes has no cap. $800 sale to Lowes.
Went for a new washer and dryer and they only had one in stock ... would have gotten a more expensive pair but it would have been a week wait on delivery.
Home Depot has almost all the consumer goods you need
Tools lumber and everything in between. Prices are up..but thats anywhere
Store was crazy today, everybody getting spring fever! But got in & out with what I needed.
Love the place spend a lot of time and money. An employee in the electrical area JT or something was extremely rude with terrible customer service. Hope to never deal with the man again...
In an out quickly.. Love the app so I Can find what I want.
Staff are always friendly and helpful once you locate the one for the department youre in.😉
Didnt have what I needed. Couldnt find what I was looking for. Asked and he gave me wrong isle. He said 14 and was in isle 10. Went to Lowes bought it there. Thank you.
Excellent experience. They had in stock what I was looking for and their employees took the time to show me where they were located in the store.
Everyone is always so helpful and sweet
Found the white blinds on the shelf. Great price. Jacob was a great cashier.got out quickly.
Im a craftsman so I get my wood but they are low on stock
Had problem finding what I wanted but the employees were very helpful.
No NFC
For being a home improvement store, very little effort goes into the parking lot green spaces.
This place is a joke. I will never and will tell everyone Nero err order ferocious Home Depot. Online. They are a joke
Competitive prices, good location, helpful staff.
Great store with a vary liberal return policy. This is my go to place for everything we need.
Love this store. Bought my cabinets there. Great staff, never have an issue there.
The people are rude and very unhelpful. If you dont like working in a job that is customer related then dont work there. This experience is with almost all the the employees I came into contact with at this store! Including the customer service deck ,
Customer service is subpar at its best. Don’t bother calling upper management they’re the worst culprit of all.
Always been a good place to get all the materials you need. Friendly customer service
Has pretty much everything, mobile app lists location of many items
They always have what I need Thank you SPB custom masonry services/ ~Behen Masonry~
Always have what I needed and if i cant find it their has been an employee near by more then willing to help.
Had fantastic experience
You have people working in areas they know nothing about and send people all over the store to find out you dont even carry the item. Very piss poor customer service!!!!!!!!!!!!!!
Love it. Very nice staff. They don’t know much but they are friendly
Always have what I want and employees are very helpful
Lexi... the girl at the return counter in Batavia was excellent. Made everything quick and easy for me. I really did appreciate that.
Very helpful sales staff and had everything I needed for every home improvement project
With the help of one of the employees.... found exactly what I was looking for an its work beautiful..... thanks
Great customer service. Offers military and other discounts.
Everyone was on their A game, service was fast and they had everything in stock. Lucky me.
Every time I visit Home Depot, I leave with more I came for. The staff is helpful and knowledgeable!
Prefer to stop at local mom and pop shops, but when they are not available, Orange Store to the rescue.
Friendly staff, great prices anything you need for your home.
Good service and stock. Spent meatly $1,000. And its not the first major visit.
Every one I talked to was very helpful and helped me find what I was looking for it is a big store . thanks 😁
I picked up a six panel 30 x 80 inch interior door for $29.
Went to by a dorm fridge 6 in stock and every one damaged on the exterior ( who knows about internal damage)
Ill Never go to the Batavia store again, complete joke with incompetent employees.
Always helpful and friendly. Ive never had a bad experience there.
Waited for 15 minutes for help after walking to the front desk and returning to the aisle. Nobody ever showed up.
Found everything I needed again and at a great price.They also have an veteran discount...
Typical home depot. Very helpful and friendly employees.
This store always has a funny smell to it lol
Very good.service was great.
Total reviews rating 4.1
199 Reviews for The Home Depot 2023:
Review №1
2022-03-14Have been a long time customer here, my wife and I bought our first dishwasher and because we have had pretty decent experiences in the past purchasing products at this store, we decided to purchase it here. Worst decision ever. Not only did we have to wait 3 weeks for it to be delivered, Home Depot doesnt deliver it, they have a 3rd party deliver the product, which obviously has different policies than Home Depot does. Long story short the kid leaves the dishwasher in the middle of my kitchen floor along with his toolbox, says he cant do the job that I have to call and reschedule to make another appointment for installation, which I do and the store tells me the earliest available appointment is a week from now making it total a month Ive been waiting. So after complaining to a manager about it (which did absolutely nothing), Im deciding that this long term customer is never stepping foot into a home depot store again.
Review №2
2022-04-15While visiting our children in NY we needed to do a small pipe conversation. Not being familiar with the store, I opted to order the part I needed for pickup. In about an hour or so I got a notification that it would be ready to get from a locker located at the entrance.Upon arrival the outside of the building looked newly renovated or very well maintained. Much nicer then what we see in Maryland. We decided to go in and check out what else is in there.The store is very clean, and theres plenty of room to move about with our without one of their carts. After about an hour we walked out with a few other items, stopped off at the locker, scanned our QR code and grabbed our online order and headed back to do our install.
Review №3
2022-03-23Staff terrible told me paintbwas $30.99 for a gallon okay yeah Ill get the thirty dollar one she said it will be here ready ring it out at register $39.72 so I paid 40 dollars for a gallon of paint and I didnt wanna argue with people and she did it would take one coat the paint needed two coats for sure at pics first on one coat 22nd is two coats which is the color I picked out in the second photo what a difference one coat looked horrible and not the color I wanted at all I wanted a maroon color so paint is just as good as any other having to due coats is definitely not worth 40
Review №4
2022-06-21I came into the store for a chest freezer and had an excellent experience. I couldn’t find the one I was looking for in the section I assumed it would be in so I requested help. When I walked up there were three employees having a conversation they instantly stopped and all of them jumped at the chance to assist me. Ultimately my most interaction was held with the assistant manager I believe his name was Tim. He noticed the box of the freezer I wanted was a little banged up and asked if I wanted to inspect the product, I hadn’t even thought to do so. When we opened it he noticed a dent in the front where the knob to change the temperature on the freezer was and didn’t want me to walk out of the store with a damaged product. He quickly returned the item and brought up the new one, performed a quick exchange in the system and I was on my way. I would 100% recommend Home Depot for all of your home improvement/appliance needs!
Review №5
2022-03-05This store was clean, organized, and clearly marked aisles! I always see products that stir my imagination and drive my creative juices. Prices are comparative with other big home improvement centers. Due to economics, some products are not a good value right now, i.e., Lumber! All in all, though, this is my first choice to look for a home improvement purchase.I do have 2 issues I would rate at a1-2. The first is the parking to cash register ratio. If youre buying the costly lumber, then no problem, although buying any other product has you walking from one side of the store to the other for that item. Secondly, if you need to use the bathroom, I hope you can hold it because you have to walk all the way to the back of the warehouse sized building to find it.
Review №6
2022-05-13Not a good experience the last time I was in. I was looking for an over the range microwave. I asked the employee which ones they had in stock- he checked on his phone and said none of them, I would have to order one. I wandered toward the back where the rest of the microwaves were and found 4 over the range microwaves in boxes so I asked about them -oh, I didnt know we had those. I asked him to show me what each of the models looked like on display since there werent any pictures on the boxes. I settled on one as the employee assured me it was the stainless steel one on display. I got home and opened it and it was white..... we had to drive it all the way back to return it.... I ordered one online from Lowes and picked it up the next day, much better service.
Review №7
2022-05-21How lazy do you gotta be to not fulfill one order that was ordered well over 6 hours ago. And dont tell me it takes 24 hrs to show up I used to do order fulfillment at home depot and it doesnt take that long. Wont be using this service again
Review №8
2022-04-24Love it here its my second home
Review №9
2022-06-22Does not matter which employee you ask for help requarding any subject, they all know the answer. This can only be accomplished by an excellent training program with excellent management and motivated hard working employees.Congrads Batavia Home Depot , You are the best.
Review №10
2022-04-05This place finds a way to burn me everytime I try to give them money.Always out of stock.Staff seem incompetent & lost.Management is rude.Prices are high, quality is low.Even if I have to wait on shipping, I will be taking my money to the internet from now on; Not worth the drive & hassle to be disappointed every time.