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The Home Depot in Monroe
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Location on the map
Monroe, Orange County, New York, US
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Phone: +1 845-781-4307
Site: https://www.homedepot.com/l/Harr...
Site: https://www.homedepot.com/l/Harr...
Opening hours
- Monday:6AM–8PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:7AM–8PM
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Comments (199)
Paid to have a washer installed and the old one hauled away. The water supply hoses had a small amount of rust on them, so the associates refused to disconnect the old hoses. Apparently this is their policy. I had to disconnect the old one myself, and haul it out to the street. I also had to install the new one myself. Customer service was unwilling to compensate me in any way, and scheduled pickup of the old washer 15 days from the delivery date.This is the second installation from Home Depot for me. The first one, a few years ago, they installed an oven. Those associates ran the gas line through a stainless steel table leg, and then over-tightened the connector to the point that it stripped the fitting. The store gave me a free new hookup line and adapter after I complained. Again, I had to install it all myself. I dont think this store should offer installation, because they seem woefully incompetent. Im never buying appliances at Home Depot again.Poor installation policies, inept installation associates, and unsympathetic customer service that refuses to see how bad their installation services are.
This Location is horrible!! The workers are rude and give you mannerless and nonhuman attitude!!We asked a couple of workers for help and they ignored us! One worker told us where we can find the item we were looking for, and started walking towards that isle when he saw we followed him he turned around and cursed at us! We then noticed he didn’t even give us the right isle he was just playing with us! Bad experience!! I don’t recommend anyone to go there!!
My second home. Its home depot. You know what youre getting. The staff here (Harriman) can be hit and miss, the staff at Mahwah are consistently better
Great customer service for variety of different brands excellent service
What can ya say its Home Depot- always the place to go. This store is always pretty crowded, but plenty of registers and Pro Desk is excellent.
Had terrible service from an Indian man behind the counter & did not understand English well. He was also verbally abusive toward me. Well never stop there again.
Typical box store. Finding niche items is a challenge. Like any Home Depot, store associates are hard to find.
The staff is not as helpful as they were. I was looking for weather stripping and the first person I asked told me to go to customer service, at customer service I was told to go to aisle 28, I returned to customer service and the young lady told me to go to aisle 15. She actually told me how to find the aisle as it is hidden. Home Depot should thank this employee since I was ready to give them only one star. They need to do better.
Not the best Home Depot experience... lights flickering, no carts at the door. Had to search for an employee to ask where a specific item was: Probably somewhere in hardware was the answer I got. After wandering around more, I found another employee who was a little more helpful and finally found the item, but ended up not buying it because it was overpriced and poor quality.Have returned several times since out of necessity, but prefer other Home Depot locations where staff seens friendlier... and where they check to make sure they arent trapping any customers inside the gates when they temporarily close an aisle!
The service/help at the Harriman store has always been good; however, today was exceptional. I needed two new items. The first associate asked another to take me too the areas, but I just needed him to send me in the right direction which he politely did. One of the items was a 50lbs bag and I asked another associate to put it in my cart which he did and told me someone would put in my car. The checkout person radioed for someone and quickly he came to my aid. In total I was assisted by 5 associates each of whom was pleasant and helpful.
Basic good store too shop they have it all
They always have the things I need for home projects. Good prices and helpful staff. They also have a good selection of both indoor and outdoor flowers and plants.
Great store! Sales Associate are all over the place. Making shopping a pleasant experience.
Typical Home Depot. Clean. Friendly Staff. Exactly what you expect.
Woman at front door was very helpful... making our visit a breeze.
Wanted a refrigerator for before Fathers Day. Was told the one I wanted would not be available by Fathers Day, so I bought a different one just so it would be on time. Was never delivered as promised, and was told it would be delivered the Thursday following Father’s Day (so I ended up purchasing a mini fridge in the meantime). Never showed on that Thursday. Was promised by Scott (the assistant manager) and Tony (the most mean, cold and useless store manager I’ve ever encountered), that I was on the delivery list for today. That was yesterday. Today I’m told I’m not on the delivery list and there is no delivery coming today. I’ve been without a refrigerator for a month. For all of this trouble, I could’ve purchased the appliance I originally wanted because neither were there for Fathers Day. The customer service at this location is non-existant. The store managers response is “what would you like me to do about it, we have no workers because of unemployment.” Give me a break, you should’ve mentioned that before I gave you $2,500! Tony refuses to give out a corporate or district managers telephone number, and apparently claims he is the “top” of Home Depot. This is customer abuse. I will shop at Lowe’s from now on where I’m treated like a customer, but first, I will harass this location until they follow through on their word. Live in Monroe 30 years. Terrible experience. Stay away from this location.
If you dont frequent Home Depot and find yourself quickly wondering where to find things upon entering the store, ask the first representative you see. 9 times out of 10, theyll know exactly where the items are and walk to to the isles. Quite friendly they are.
Everyone in this store is super friendly and ready to help whenever you need! I went to purchase some soil and this nice gentleman helped me bring it to my car! Highly recommend going to this Home Depot.
Customer service isnt very good. I dont know if its a New York thing or not but 4 out of 5 employees were rude as hell to me and another lady trying to purchase some stock items. So off to Lowes I went. I guess thats why I shop Lowes 99% of the time. You can get help from someone who wants to help a customer. May Home Depot doesnt train employees due to covid, who knows.
Home depot in Monroe has always been good to us. Aways has what we need at a way better price than anywhere else (lowes incuded). Staff is usually very friendly and helpful. Aways there to offer assistance.
Ordered two different items on two different occasions from the store because they did not have it and they screwed it up consistently.
Worst customer service! I asked for pvc pipes to be cut and the gentleman was so rude and nasty. He asked me what size I want it cut and he said Im not going to be here cutting all day. I could take the saw and cut it myself.
Store organized well and clean. If you ask for help youll be helped but I personally like to look around first before asking for most part.
Nice place. mostly they have everything stocked. nice staff. The Order online and pick up in store option is very good and fast.The reason I give only 4 stars is because the waiting time at the registers are often very long and its not to blame the employees they just need more registers for bulk and lumber items and Quick check out for smaller items.Shopping carts also needs improvement there is enough of them but never handy at the entrance.
It is extremely difficult to get someone to help. It took 2 tries and a wait of 25 minutes. The employee was nice but so inefficient. In the end, I just said thank you but I will purchase what I need at another store.
The Harriman NY Home Depot is a smaller store. It has everything you are looking for. The staff is friendly and helpful. I cant say that for other Home Depot store in the area. They make shopping there more enjoyable.
All my tools when I need some all in one stop shop
Unfortunately took 20 minutes to get 2 propane tanks! Maybe Im inpatient though. Girl at counter near returns was hiding behind her mask and plexiglass enclosure. No answers to any questions. Poor customer service.
Online order picked up fast and easy
Always friendly service, and I get help offered right away every time I go there.
Lousy, store full of people and 2 cashiers, check out lines were long, left merchandise and walked out, went to tractor supply great service there.
One stop shop for DIY repair or fix up jobs.
Good people there helper out a lot
Im this store 3 to 4 times a week. The store is always messy and its usually hard to find help. Clearance section is a joke and rarely has any bargains. Thank God for self checkout cause the register lines with a clerk are always long.
Had half of my delivery sent to my home last year i couldent get all materials delivered at the same time due to everyone being home during covid doing there decks that materials became sparse . Ok that was August. C alled homedepot and I talk to managers on the phone to correct it and they were wonderful came in yesterday to add extra to my delivery that partial delivery that I didnt get .Scott and Mike were terrific in helping deal with my matters in hand should have took stock 30 years ago would have been a rich man today thank you to all involved
A good place to get info and products to improve your home. Especially when we are spending more time at home and want to organize and make improvements. You get ideas as you walk around too. Ask their experts in each department.
I just got a 5.8 cu.ft. Upright Freezer for less than$300! Did you know Home Depot has unadvertised sales on appliances where you can save a lot! The employees were very friendly, well informed, and helpful from start to finish!
The Home Depot is a huge store. Barely went through 30% of what they had to offer cos its that huge. I went there to purchase a bbq grill... Very wide selection and reasonably priced. Went there after work and you get to checkout yourself... Simple process but Id like to talk to someone still....Overall... Very nice easily accessible store.
Comparatively speaking, this Home Depot had everything I wanted which was fantastic!
Have been here several times and the staff has great communication to the degree that if you have a specific need from a specific department, theyll direct you to the most knowledgeable employee in that area of expertise. Ron was extremely helpful with my questions and needs in the plumbing department.
Scott Melick at store number 1284 is one of the best employees I have ever had the privilege of speaking with. He went way above and beyond to help me out. I cannot thank him enough, and I wish I could do more than just leave a review!
I like shopping at home Depot because they have a nice variety of things that you can use for the house and the lines are not long and you can get out quickly.
They called me in the morning and told me to come and p/u my order. When i showed up at the service desk in the afternoon I was informed that they can not locate my order and would i like my money back. I responded that I have traveled 30 miles to that location and all for nothing how come they called and told me to come in and now they insist that they do not have my order. After a few more minutes of back and forth they made a second attempt to locate my order. It took them at least 1/2 hour but finally they found it. Terrible disorganization. Otherwise they r okay
Its okay, can find some stuff, they dont have everything. Staff is mildly helpful, but easy to make returns.BEWARE BUYING PAINT - they may lose the license to sell colors, so if you paint your house a certain color and want to touch it up a few years later, they may not offer it anymore, even tho its just a dye formula. I had bought a popular ny team color from the team catalogue, and they dont offer it now, even tho it would be popular.
Very bad management.They dont know what brand of water they sold.Even manager doesnt know about it.He said to me goodby, when I exchange water bottles.I bought them all from The Home depot.
Its ur standard home Depot lol
Always have what Im looking for in terms of my house
Go on a Saturday rather than a Sunday for a better weekend experience. Youll avoid long lines. Tons of new staff who are not up to speed yet. Lowes will always trump then on price and service.
They are still open and well staffed during a tough situation. I wish the smaller mom and pop stores were also given the opportunity to employ their workers as well. They were trying their best to keep it as safe for the customers as possible as well.
We have been using the home depot store in monroe for a while. Always great staff and customer service. But the reason I took a few minutes to go online and to write a review is because the new store manager Mr. Tony. What an honorable guy. Helpful and kind. Thank youHome Depot should hire few more Tonys and their stocks will go up like crazy 😀😀
This place has it all! Tools, equipment, paint, tape, tarps, appliances, wood, door knows. Anything related to DIY and construction you will find there.
My dad tried to fill up propane tanks elsewhere but wasn’t able to due to bad weather and ended up here. However, after not telling him the price, the man then proceeded to just order him to insert his credit card into the machine. While $24 may not be a terrible price, he was a little shocked to see the total price as $54 for just two tanks. Moreover, after being so rudely instructed, my dad wasn’t even able to get a receipt, even after he saw the salesman get it from another person. If you’d like to ruin your day, then come on down to this Home Depot; otherwise, don’t bother.
So far a very pleasant experience at this location. Customer service is great and answer all your questions with patience. Shout out to Nick and Tony who did a phenomenal job helping me with my 4x4 I needed for my mailbox. Even helped me bring my items to my car.
Super happy tonight. Had so much help for the associate. Definitely a great experience
I have been to many home dopot locations and never found a branch that good taken care of it is allowed clean no stuff in your way fully stocked even with stuff that other locations will be out of thay will still have and the warkers are really nice and helpful, thay know there stuff and are always happy to help,
This review is about the customer service at this location. We met super nice people here. Peter, the lumberjack, Moe a super nice person from Brooklyn, the lady (I dont know her name) at the work shop. Thank you very much for helping us to build the bench. Thank you!
Store is always well stocked, clean and orderly as compared to other Walmarts. Low prices always. I usually find what I want and have a good shopping experience.
Was pleasantly surprised by this location. I’m used to the messy, poorly staffed Home Depots in Brooklyn and Yonkers. This location had helpful staff readily available, we were in and out quickly on a Sunday with everything we needed.
They have a great selection of products here. Recently I got nice cactuses for some of my coworkers here. They were in a nice container that had been in an owl shape, everyone loved them. It usually is easy to find someone to help you. The staff is always knowledgeable and willing to help.
Just wanted to thank Ralphy from the Harriman location again. He truly went above and beyond to help my sister and I get an amazing Mother’s Day gift. Thank you for the amazing help.
The store is big and clean. My only issue was when I was checking out I felt like the two employees were staring at me like I was going to steal. Also showed her my license that states “veteran” and had my dd214 and she was a bit rude in explaining the next time I need to have my “military “ I.d. On me! Or I won’t get the discount. Will not return and would not recommend. Going to LOWES
Today I had to look for a new refrigerator went to this store after searching at other places and 2 very pleasant professional associates help me find the right refrigerator to fit my space . Thank you Venicia and Isabella for your patience and professionalism it was greatly appreaciated.
The customer service was very nice and helpful a good experience
Not sure whats going on here... but suddenly everyone is so friendly. Theres finally a fresher, younger more diverse staff here who seem to have a better focus on customer service than what I noticed in some.of my past visits. Hopefully they keep making these intrtnsl improvements going forward.
Convenient location. Ample parking. Good if you know what you’re looking for. Forget about getting service of any kind
Found what I was looking for, but I keep having an issue with not being able to do contactless checkout. Not sure if its the same thing at other HDs but this one it is. At self checkout, I always have to call over an associate who will tell me, we dont do Apple Pay. I am using Samsung Pay and it still doesnt work.It would be great for HD to consider contactless pay at their self pay registers.
Cant get enough, I always go there. Needed a new dryer, mine broke down, I decided I was getting a new one for $250. Everyone said it was impossible. I walk in and there on display a new dryer for $200! A beautiful modern machine! They said it lost its mate, the washer, so they were trying to get rid of it. I threw in the back of the car and drove it home. My family was shocked. I brought a house and Ive doing a lot of upgrades and this is my go to store for everything for my renovation.
Quality products and services at an affordable rate, all ran by friendly and helpful staff :)
Great choice selection.Normal prices.
The store has a pretty good selection, but like most large hardware stores, the staff can be hit or miss. Some staff are wonderful, others are impatient or not very knowledgeable.The worst thing that Ive experience at this (and most hardware stores) is when staff refuse to say the words I dont know. If I ask a question especially a more technical one, its perfectly fine for an employee to say I dont know, but whats not acceptable is for them guess or to waste my time telling me obvious things I already know. But thats certainly not unique to this store.Also, there seem to never be enough carts available for large items, and staff wont help you find one.That said, overall its a great place to find what you need. Theres also a bigger selection on the stores website which you can have shipped to the store for free, and if you sign up for the credit card you can get good coupons discounts.
Amazing customer service.
They have lot of things but dont have good service,When looking for something in the store its hard to find a rap who knows where things are, also when ever I need something from the top shelve it was faster for me to drive to lowes in chester a 25 minute way to buy it there, rather waiting for someone to help me here in the Herriman branch
Inventory on line is always incorrect. They are often sold out of popular items that the website says are in stock.
As many others Home Depot there are only few associates that know what they do, mostly have 000 knowledge about construction, gardening etc.
Thank goodness for small hardware storesGlad they’re still around that includes dollar stores that sell hardware items.This place has a lot of overpriced stock right down to the candy bars at checkout.I highly recommend checking out True value and others before stopping here.If i May also point out the staff has no clue on what they’re doing or knowledge of items people look for.
My local Home Depot is my favorite big box store. For DIY and home repair I can usually find what I need. They carry my favorite tool brands. I just wish the inside lighting was a bit brighter, but its a warehouse after all.
Went to buy a 1000.00 massage tub an employee with the name tag pistol pete suggested that I should be the one to grab the merchandise off the shelf I needed to remind him who is the customer and I didnt work for home depot ! That day I spent 1000.00 at home depot and an extra 3700.00 somewhere else.
I got my new windows with Home Depot. Their lifetime warranty means nothing if my phone calls and requests are ignored. They installed my windows incorrectly, water is getting inside my walls, and noone is doing anything about it! The only thing they did is take my money and ignore my phone calls.
Love that we can do a curbside pickup. The app did not work correctly and alert them I was there, but when I called, they were quick to bring me my order.
This place have everything you need and hava a very good worker. One that always helps me with a nice attitude is SEAN 28. This guy know clearly how to do a good customer service.
Most of the staff is helpful but some tend to take off on you when they see you need help but eventually you find a person willing to help.
It started off nice. The gentleman that assembled the John Deere riding mowers showed me the one that I was interested in. I only went in store this Memorial Day holiday because HD does not honor Veteran discount online and they just got in the one that I wanted. He took me up front so I could get rung up by Lisa. She was really nice and so was the new layout until she told me that they would not accept my VA Card the next time. Why? It’s a VA Card. It’s issued by the US Government. She said it was not red or blue. I have no idea what that means. Even other customers were commenting to me that this was pissing them off.The gentleman from the assembly area bring s me the rebate tow cart and specifically told me to call the local John Deere dealer to ensure i got the included white glove service. I did not get free delivery but becuase I was getting a bigger discount overall I was okay with that.I call John Deere, they know nothing about this service unless they deliver it. I contact HD back and they say that service is only for online orders.So now that Harriman Home Depot has lied to me I’m cancelling the order and will go thru Lowe’s to get the service and delivery I wanted even if I don’t get the military discount and pay more.
I wont be shopping here again. Have been a customer for several upgrades in my home and they simply have no idea what they are doing! They have messed up my order several times, they have delivered appliances dead on arrival, you name it. They refuse to take responsibility for products they deliver that do not function properly, so they automatically refer you to the manufacturer that takes weeks just to come out. Its a shame! If I could give it 0 stars I would!
Good shop for build home. All need home accessories available & cheap here.
Great service & no long waiting lines
I dont normally review anything but this is an exception. Every time I come here to pick up paint, its always an issue. Its either I have to wait 45 min because there under staffed or they cant mix a gallon of paint.
Awful! You can never find someone to help. I purchased an Ariens snowblower from them years ago. Explain to me how they never have the parts for example the shear bolt that needs to get replaced probably yearly and they never have it in stock!
Fridge blew in the night. Went to HD and bought an LG off the floor and 50%off. In and out in an hour.So easy, no stres. Men loaded it on truck. Husband hooked it up. Couldnt have been easier experience.Salesman was so helpful.
Not the best customer service. Ok but not the best. If someone less experience couldnt find something they might have a problem.
Everybody that works here is military or ex-militaryAll good people that know what there doin...However cant believe the level of theft in this place....
Mid morning yesterday I ordered a riding mower from the Cortlandt Manor store, the app and website said it was in stock at Cortlandt and I could have it delivered the next day. I paid for a two hour window for it to be delivered 6am-8am.8:30am comes around. No delivery. Call the store. Wait on hold for 15 minutes. The staff say oh you did order it from our store but its actually coming from Monroe. Let us call Monroe and we will get back to you. They never call back.I call them back at 9:15a the person on the phone is very over worked and clearly doesnt care about my issue, uses my last name as my first name and joking around. I make it clear Im not in a joking mood. And they need to take this more seriously. They quickly do. They call the Monroe store. Oh yeah its ready to go it will arrive at your place around noon. And we will refund the $109 delivery fee.12:45p comes around still no delivery. I call my store again. They say let us contact the store and we will call you back I say Ill hold. Intermittent check ins with me over he next hour Im on the phone with them. Every time they keep asking for my order number. Theyve asked so many times Ive memorized it. They say oh it was ready to go but the driver didnt see it on the route so they did not pack it in the truck. They cant deliver it until tomorrow. I inform them this is completely unacceptable.On another very long hold...they finally come back with that store will put it on their truck and deliver it to you. It should leave in the next 30 minutes...and also do not call us again contact Monroe directly.So time will tell if the mower shows up soon and I have to deal with a whole new set of people who probably have zero history working on my order and reexplain the situation for the 25th time today. And the corporate support line just tells me to call the local store. As soon as Lowes opens Im never shopping at Home Depot again. This store is just awful and the Cortlandt Manor one is not great either. The staff are friendly but its clear they are over worked and have little power to fix something when a problem arises.
Great store pretty good service accordingly to home Depot service good store
Ralph busts his back to help you load. He deserves a chiropractor gift cert for christmas
Nice store. Large parking area allowing Truck parking. Clean washrooms and friendly staff.
Very unknowledgeable staff, instead of helping, they just send you in a goose chase from one isle to another. Needed a simple compression fitting converted to a regular 1/2 thread. There associate first told me that I can only buy this from a propane company since its a special part(I didnt know propane companies also sold fittings as a side business), and when proven that there is nothing special about it, associate just told me that they dont sell it. Found it right where I stood after a little research on the size I needed. Few days later same story about a different part, but this one is on me, since I should of learned my lesson from the first couple of times. Home Depot, you need to better train your employees!
They need a zero star option. This store is the worst Home Depot i have ever been into. ( Middletown coming in a close second) The Manager at the Monroe store treated me like a criminal. Over a $30 return. You would think i was bring back a Car worth $30,000.He didnt like the ID i had with me and said i probably had forged it. Yes of coarse i spent days forging my passport so i could bring back this crappy tool i had only just bought. What a douche bag.The Middletown store would be a better option if you could find anyone to help you find things.If you have no other place to buy what you need try Newburgh Home depot. They seem to have actual staff you can find and who can help and who are not so nasty.
No service what so ever.Waiting for 20 minutes for someone to take off more wood cuz there is no more on the shelf. This guy is just just playing on his phone. Laughing around with other workers.Then at the checkout there is this short lady giving attitude like I did something extremely wrong.I hope there is a lows opening here anytime soon.They actually dont even deserve the one star either. I just cant post this without putting at least 1 star.Now while I typed this msg its already 30 minutes and still no one here. I asked 3 more people in between.THIS STORE SUCKS
Doesnt match their OWN online prices on home depot website, despite it costing me an extra $70. If I didnt need the materials right away I would have had them put Everything back...
It was the worst experience Ive ever had at The Home Depot in my life, I think I will now become a Lowes shopper or find someplace else to get all my needs because I cannot stand going to home depot after the covit 19 experience
We get 3-4 tons of pellets delivered every year from Home Depot. Because of space the pellets have to be stacked a certain way. The delivery person named Imron (I hope I spelled it right) was the BEST-BEST ever. He stacked the tons perfectly, super fast, no complaining and was just as nice as could be. He is a #1 employee and I hope you give him a raise! Many thanks for sending him.
Great customer service in comparison to other home depoys Ive gone to
Terrible cutomer service. I live locally and can go on forever, but most recently, I went looking for a tool storage cabinet . A man named Pete from hardware/keys?, went to check on the availability, upon returning he tells me the display was the only one left and told me I could buy it. I asked if I would get a discount (it had dents, scratches, wear and tear) he said $99, and I innocently said wow you can make that decision on the spot? mainly because I thought a managers approval was needed. The man cought and attitude, threw his hands up in the air, said something to the effect of it is what it is and walked away. Even if I were complaining, which I wasnt, this was a terrible response and even more horrific customer service. .
Great hardware store for most need to go to construction or around the house materials...
Staff was extremely helpful and friendly (more so than any other Home Depot I have ever visited).
Well run store. I can always get in and out fast. Like all HDs, doesnt have everything you need, but it has enough.
Went to the Harriman store today to pick up a pallet of pellets. I would like to say that Dennis Andrew Nick and Jimmy were not only polite and professional but all chipped in and helped load my truck and van, we were done in minutes..thanks guys...
The business itself is awesome. Now I was there for about 35min looking for stuff and about 10 employees pass by me & not 1 asked if I needed any help! That sucks.
Great store to shop, but customer service is not good. It takes a very long time to get help and when you do get the help most of the times the staff are more lost than you...
No longer sell ceiling tiles separately. I have no need for a full box
Everyone in this store is so helpful and accommodating. Lowes should use some Home Depot training videos for their staff.
Quick & efficient as of late getting me in & out in minutes.
Pickup lockers are great! Put the code in and the door opens. No line. Great idea.
Terrible , looking for interior French Doors, its like talking to someone from another planet, no knowledgeable, no customer service, left there feeling like home depot is not an option !!
Services!! Not at this store, EVER.. Has to be the worse HD.
Store well stocked but. Not good customer service.
Its a home depot..... they are all the same. Hit or miss on service, but this one is better than most. They leave you alone, but do help if you need help.
They never have anything. Poorly managed store. Fishkill, Brewster and even Newburgh Home Depot is better then this one. I found myself traveling to Middletown to avoid this location
Good store overall. Staff is friendly and helpful. At times however it is hard to find someone to help when you need it.
A nice and friendly place. People very helpful. I admit it can get very hectic in the summer at times. and patience is required. but with this amazing staff its all good.
Debbie G is always so helpful with my many questions. She deserves a raise. And NO she didnt pay me to write this lol. Thanks Debbie!
Great... The app is amazing with the store... Good costumer service... Good place lots of parking.
You can find a whole bunch of stuff in Home Depot if you got a house when you want to put up new cabinets that already have cabinets done they got to do is go and pick and choose have a nice holiday
Nice store. We had a fun time looking for what we needed until we asked. The employee knew right where they were at, but they didnt have the style we wanted.
The worst Home Depot I was ever inNo customer service whatsoeverNo stock at all
I have been waiting for 15 minutes now waiting to get keys made. Someone was supposed to come back an help me yet I am still waiting . Ok I need to change this review. Because I waited so long they gave me the keys. Thank you for making up for the wait. Not many places would do that.
I went there trying to buy a kitchen cabinet. there was no one in that department. Very disappointing.
The only thing worse than the very few, very slow, very poorly trained cashiers at this location are the very few self check out stations. Hopefully these increase in number as the mouth breathers that pass for cashiers are replaced by, well, anything.
Asked three employees for help with two large, heavy (75 pounds) boxes. No help arrived after 15 minutes. Finally, loaded them myself.
Good store always has anything you need from improvement angels I recommended better than Lowes better prices
Rude patrons and people leaving a mess. glad the staff was still able top help me find my new led puck lights
Friendly staff and helpful
Staff is always friendly and helpful!
Great selection of tools and good costumer service. I recently had a return on a tool that didnt work and had no problem with the return.
I wish the staff where more knowledgeable. The tool experts did not understand what a t wrench was.
The Home Depot on Larkin Dr. is an amazing store with great costumer service
Great clearance deals. Employees very friendly. Best tools Milwaukee
Was helped by handcap employee that was very nice and gave me the best service that I have ever received at this store.
Its the same as all other HD although the help was very knowledgeable on items in their departments
Employees were not very helpful. I brought an item from home Depot to return it to another and they told me I had to go back to where I originally bought it.
Its okay. I mostly come here for plants and often they dont have a good selection of plants and plant pots
Great products
Had what I was looking for. No complaints here.
Since covid there is a lot of stuff not in stock, had this multiple multiple times.
Best home depot any where.all employeeswere great super helpfull.
Great store, a contractor’s/DIYer’s dream, online map is amazing, stock is not always accurate though
You got a piece of drop carpet its an okay home Depot
This Home depot is very well kept and clean. The lines are short and the staff are nice.
Didnt have what i nesded i need plumbing supply house for pony pump impeller
The product was super easy to find since the website listed the isle and bay. I wish all stores did that!
The greatest home Depot, every worker know where everything is. The store is very clean
Worst Home Depot ever went to been a Home Depot customer for more than nine years and this is the worst Home Depot I ever walked into they have old cranky grandmothers by the checkout
Nice store thay had almost everything I needed 😌
If you know what youre looking for and they have it usually walk out the store with it unless you forget it
In early morning @6:30 in &out
What everyone who is an DYI person. This place has just about everything you that you need from the start of your DYI home project and will provide to finish.
Would be 5 stars, but they dont rent some of the larger equipment
Got the special aaaa battery I needed
This home depot come down from bad to worst, because you never go find it, and people who works there so lazy, they dont know where it is or too lazy to help you find it.
This store is a dissester, there is never a flat or doors shopping cart avaliable, , shelves are always empty, never available associate to help,
Thanks ralph for helping me out and gave me a free bottle of water
The worst customer service I ever had in my life I asked him to take down some more gates I wait and half an hour then the guy gives me attitude I need to go out from the aisle to take down one gate what the hell is wrong with this Home Depot
Clean, employees are helpful and nice. Store is stocked
Simple, fast and efficient. There isnt an item I cannot find for my home projects.
Great service in appliances. 👍
Came here for a refrigerator but unfortunately they dont have the size I need cause size matters
Hard to find any one working there. Dont have same things as Lowes and does not offer an alternative
Always has what Im looking for. Sales reps are nice.
Very good assistance, salespeople had knowledge of products and quick checkouts
Clean quiet store people who work the are very helpful and respectful
Sat there for 20 minutes everyone was walking around not one employee would help us...all said they will get someone...no one wants to work...going to Lowes
Its good store for repair, home improvement, household items, tools, plants.
Disappointing that you can only get Anderson window screens and you cant special order. If you dont have their brand, they dont care and youre screwed.
Nothing is organized and getting help sucks I waited for forty-five minutes and no one would help
It a Home Depot. Big trick, make sure the box has not been opened.
Be sure to go on a Saturday if you want a decent weekend experience.
Nice big store with great prices
Easy order pick up. Efficent customer service
Everything Im looking for Ill find it here... Excellent customer service..
The nicest most helpful staff. They WILL go the extra mile to help you.
Not enough employees to help on the selling floor, yet there were 3 employees chatting and laughing by the registers.
Nice clean store good customer service fast check out
Has all the hardware I needed I had to look for it but great variety.
Poor choice of options for buying the usuals, almost always out of stock, of everything....
Just a normal home depot. Have not had any issues here
Horrible service. Especially customer service, they overall are horrendous. Never going here again that’s for sure. Lowe’s all the way 😊
They staff is a lot better than used to be .They understand ur needs
No carts left for carrying wood, a good portion of them were being used for temporary storage.
Never gets all that crowded but usually has everything I need for whatever project Im working on.
Seriously? What is there to review? This place is Like Victoria’s Secret for men..... (Mike drop)
Total reviews rating 4.2
199 Reviews for The Home Depot 2023:
Review №1
2022-01-12My husband and I are remodeling our bathrooms. Weve been there several times yesterday and today to buy stuff for the remodel. From tiles for the floor and walls to today searching for an exhaust fan for the bathrooms. Wed like to thank Stephanie. She took the time out to search and find the item even in the middle of helping other customers. She was very thorough, knowledgable, very helpful, friendly and made sure you were completely satisfied. Even when the product was on the other end of the store and in a box she helped find the item when the other people I asked said its probably not in stock even though it listed the item in stock in multiple quantities. She made the point of finding it and I was able to purchase two of those items in addition to multiple toilets, multiple bathroom faucets, multiple shower sets, etc . We had to let you know what a gem of an employee you have. If every employee were like her every customer would be completely happy shopping in your store. She made shopping a complete pleasure and stress free in the midst of a remodel project which could be stressful in itself. Thank you Stephanie. We appreciate all your help. You are amazing!!!!
Review №2
2022-05-14I waited for almost a month for Lowes to bring a washer and dryer only to go over to home depot and get it in 3 days great going home depot thank you very much in Harriman New York.Your delivery crew was above and beyond expectations.Very friendly crew I was so surprised thank you so much.
Review №3
2022-06-09I had everything I wanted in my cart over $2000 that I wanted to go into the store and personally see the pieces in person, I asked two different Home Depot sales people on the floor if they can get me assitance in flooring they paged over the phone twice, after waiting 20 minutes each time total of 40 minutes I decided to call the store while being in the store and spoke to the manager Dee and advised her I was in the store waiting for assitance for her to tell me someone called out and a flooring guru would be able to assitance me in another 13 more minute wait.. no one came! I could not believe it will not be purchasing anything from Home Depot anymore!
Review №4
2022-06-21Update your stock count. Regularly have issues with your site saying items are in stock. Multiple canceled orders. Waited for a mixed pallet to come down yesterday with bins and there were no lids to go with them. What a joke
Review №5
2020-12-17The Home Depot is the best hardware store. The Home Depot has everything you need plus a bunch of stuff you dont but may need one day! I suggest you get out and go shop at the Home Depot and spend as much money as you can there, youll have everything you need and more! Thanks Home Depot!
Review №6
2022-06-15The Home Depot at the Monroe location is always lacking sufficient materials, and this predates the pandemic and issues now. The pro-team is gone and it’s there as a stop gap between the lumber yard and Lowes.
Review №7
2022-05-25Good store pretty much always have what I need within reason, ( most not all ) employees are not very knowledgeable of there departments though
Review №8
2022-06-30Customer service here is amazing. They really went out of their way to make sure we were helped.
Review №9
2021-09-28This review is solely dedicated to Erica who works in the paint department at the Harriman location. She helped my husband and I choose colors for his NY Giants themed man cave. She also helped us choose the appropriate finishes. She went above and beyond. Her service was stellar! Photos to follow..
Review №10
2022-06-25Quick, efficient tans now with Lowes they try to compete on customer assistance with shopping.