Kerbside pickup
Yes
The Home Depot in Olean
Categories
Location on the map
Olean, Cattaraugus County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Light bulbs
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 716-372-3725
Site: https://www.homedepot.com/l/Olea...
Site: https://www.homedepot.com/l/Olea...
Opening hours
- Monday:6AM–10PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
The Home Depot in other cities:
Comments (199)
Worst experience Ive ever had with a company. If I could rate this lower it would be a MINUS 10!!! I doubt if theyll even publish this one. I ordered this machine Feb 9th, was given a delivery est-OK. Then 2 notices later, its to be delivered in 1.5 weeks, it came Feb17th. Truck came late to my house at 5PM. Go to unload it and discover one whole side was caved in and base/floor pan was smashed in- appeared from a forklift. I refused delivery & driver sent info in & said new one ordered and would get delivery time in a day or so. Well today (18th) they call & say it wont be delivered til MARCH 1st!!! Call Co & want delivered sooner-no. I cancel order--then an hour on phone to do that & they say my refund will take 5-7 working days!!! No washer all this time, holding my money hostage so I still cant get a washer. Definitely will NEVER shop with this Mickey Mouse outfit again--not happy.
Store eas clean, staff was very helpful. Was able to get everything needed in one stop!!
Love it here. We have traveled here for the past 2 yrs to buy hostas. They are cheaper here and grow very well
By far the worst experience Ive ever had at home depot. Went and spent over 2000 dollars on flooring and cupboards to remodel our bathroom. The cabinets we picked out had plenty in stock on the shelf.They called a few days later to let us know that the cabinets we picked and paid for were no longer in stock and they did not know when they would be able to get more in.And we have been waiting over 2 weeks for our other items we bought and paid for ro be delivered to our home. They stated its a 3rd party company who picks up the products and delivers them. Okay find but why are you not in contact with the 3rd party company who delivers your produces?!?I will never go through home depot for another home project. Just a very unprofessional manner of handling things. Very disappointed.
Serving burgers & hot dogs today! Got in, got what I needed & didnt have to worry about stopping to eat. Getting the project FINISHED! A few screws to go. We love u Andrew!
Low prices, easy in/ easy out & theyre pro- Trump / anti- BLM! 5 stars!
Closest HD to where I live. 1 1/2 hour drive but worth the time. Well stocked and helpful associates. As a former Department Manager for Home Depot I tend to be critical about locations. This location provided all my appliances for our new home in PA and all of the flooring. Great job.
If you must go, go during normal business hours 8 to 5 if you go much after 5 or on the weekend you get there 2nd stringers who know little to nothing and are of no help also automated phone system is worthless no one ever picks up in the departments
Very hard to help with anything they definitely have a employee shortage like many
Im a man I could live here, that and the employees are always more then helpful with anything one might need assisted with. Except the Christmas Displays in mid October I could do without.
Two people were very friendly and welcoming. I had my puppy with me and the one nice lady said hello to her and gave her a treat. The other employee helped me find what I was looking for. A couple were a little rude or just didnt speak as we walked by. All in all, not bad.
Got help from Jason today in the tub/ shower unit section. Hes was knowledgeable and very helpful. Unusual for the depot.
Jim, already retired once over, is currently working in the outdoor equipment area. This individual went above and beyond in my last visit to the Olean Home Depot location. Courteous and informative would be an understatement. Sir, Ill be looking for your insight on my next visit. You deserve a raise. Thank you again.
Clean storeFriendly staff who go above and beyond to assist. Whether its locating a product or assisting with bulky,heavy products from the store to my tailgate and loaded .I enjoy shopping at the Olean store because the staff makes all the difference in choosing wether I might stop and shop while out of the area.I wait untill Im back in the Olean area. Stress free
Was in need for my next impact upgrade and they have a bunch of milwaukee tools and had everything I needed.
Pat in plumbing in a great help, a normal home depot otherwise.......
Home Depot is my one stop shop for everything my house needs when it comes to repairs/improvements. I love the app since it tells you what isle and bay and item is located.
Home Depot was as usual my last choice. Only went out of desperation as always. Tons of inventory blocked by forklifts and fences. Asked for help for help finding a specific item but was obviously being a bother to a clueless clock watcher.They just dont care to help you like the guy in your local hardware store does..
Carries a good amount of items, but its not always well stocked. And for a store with a 40+ mile radius customer base, it should carry more items.
Awesome store. So much to choose from. Friendly and helpful staff. Clean. I dont get to Olean much but its a great option for projects inside and outside the home.
I just witnessed several young able boddied employees completely ignore an older gentleman in the lumber department asking for assistance. This man was older, looked tired and had on an arm brace, he asked several of the young employees for help and all they did was look at him and walk pass. Later at the check out counter I saw the nice check out girl try to get some of those same young men to help take the lumber out to the mans truck and help load it. Again they ignore the request. I have to say it this is an example of their customer service Im not impressed,
Went to pick up a door. They did not have what I wanted on the shelf so I went to the millwork desk to see if it was something they could order, No one there. Went to the pro desk for some help, Brandon was there at the computer right in front of me and didnt acknowledge my presence. Not a hello, ill be right with you nothing. Went to customer service who told me there wasnt anyone in millwork until 1045.. you could try the pro desk. Fail.
Great Home Depot. I buy here all the time customer service is great. As a Pro Customer Im vary happy and would definitely recommend it for all your construction and home improvement needs.Overall I highly recommend this place
A little on the pricey side still compared to everyone else but the service here is great
The best place to shop in this area for home needs. Usually a descent selection on hand. Parking is excellent and spots for veterans. Truck rental is available. Most of the employees arent the most knowledgeable. A handful are the absolute best to talk to for assistance. Inconsistent at the service desk though. But again, best place to go in town for all your needs and price.
Today, very helpful people. Its still uncomfortable shopping w mask due to covid precautions, but doable and my guard is not as diligent as perhaps 2 months ago(good n bad my guard is less) I used self checkout. Which I typically try to avoid for principle reasons. The self checkout person offered assistance and was friendly. Overall store clean, stocked and organized.
Very helpful staff,great experience
Thank you to these employees who allowed me to capture this beautiful photo on my way out of the store this morning. Merry Christmas yall🤗
Awesome service! I went in looking for a converter and was quickly pointed to the direction I needed to go. Highly recommend the home Depot!
Your quality of service really depends on whose working. I waited in line for paint for 20 minutes to be told by Taylor they were out of the paint I wanted. She didnt give me any other options other than come back in a few days when the shipment comes in which she didnt know exactly when that was. I asked her what other paints I could use and she said they really didnt have anymore. I was so disappointed in todays experience with home depot.
I feel like employees could be more attentive to customers. Especially our elderly, handicap, and veterans.
Most always have what you need,not always quality tho..Never seems to be knowledgeable people in areas.with the exception of Plumbing when Pat is working,hopefully still works there.Havent seen him in awhile.hit and miss at Home Depot.
Garden center. They only have one cashier. The line is extremely long. They dont have anyone to help load. The employees that work in the garden center cannot lift heavy things. I was there three different times and it was the same.
Good, went for remodeling ideas. Even had free flooring samples to bring home. No one approached us to see if we needed help. We didnt but its just good customer service.
Took forever for someone to help us and the person that did help us didnt seem all that knowledgeable. Then the self check out credit card reader was faulty. Maybe it was just an off day, but I do find this place to always have some guy acting like he knows how to help you when I probably know more than him.
They are nice to you when they sell you something but if said appliance comes broken as mine did, they could care less about helping you. I bought a brand new washer and dryer and didnt use it right away due to being out of town. First time I used it, it leaked all over the floor. After making sure it was properly hooked up, I ran it again and it leaked yet again, confirming it was the washer itself. I called Home Depot right away and they promised me a call back no later than next morning. A call never came. I called them at 12:30 and we were just about to call you just to be told that they need to send a third party to do a service call since I exceeded the 48 hour refusal window. So they actually expect you to do a load of wash while the delivery guy waits in order for you to determine if both the washer and dryer work? I think paying $1600+ should be reason enough to honor providing your customer with a WORKING appliance out of the box. They also lied and told me the company who would do the service call could recommend replacement which was yet another lie they tell you because the service company told me they only tell you that so you dont complain to them but they expect them to fix only. They dont take recommendations. So basically they sell you a refurbished washer at the price of brand new and have no customer service concern for you whatsoever once they have your money. I will be telling everyone I know NOT to go to Home Depot, especially this location, if this is the standard way you are treated and pushed aside. You should be ashamed of yourself.
If I could rate them at a zero, I would. I placed an order online of in stock items for Express Delivery (next day) for a $79 fee. After waiting 2 days with no word on the status of the order, I called the store and was told [only after 25 minutes on the phone and waiting 30 more minutes for a call back] that there was a problem at the store with the order and after further delays the items werent delivered until 6 days later... and they were left on a pallet in my driveway IN THE RAIN while I was on the way home (3 minutes away) with no call that they had arrived and the delivery slip explicitly says UNATTENDED DROP: UNAUTHORIZED. As in, you dont just leave them and go... but they did. This was EXTREMELY poor customer service all around and I will never order anything from them again.
Needed some cinder blocks loaded, asked a female cashier to page someone, and she did. For 20 minutes, no one showed up. We loaded ourselves. Very few employees on the floor and no one greeted, said hi, asked if we needed help or made eye contact. Positive note: Cashier apologized for the issue, very quick checkout and friendly. Five stars for her and zero for the store. (3/31/20 14:15)
It took 7 different employees to help us. We asked for help taking our purchase out. Ok Ill get someone for you 45 min. Later still no help. Please address this issue in the Olean, N.Y. store.
This home Depot is good. Store is usually quite organized and clean. However finding someone on the sales floor sometimes is a challenge. There is not quite the variety that youd expect from a business this big. Example: paint and stains are limited. Often pricey, and lack of quality customer service is the reason for the three stars.
We wanted to buy 24x24 pavers. We asked the associate in the garden center if someone would be able to help us load them into the truck. We were told that he could, he was helping someone load a grill and to find him when we were ready for help. The paver weighs over 90 pounds and I knew we would not be able to lift that from the cart into the bed of the truck. I went into the store to ask for help and was told by Stephanie that the pavers were not essential so the staff could not help us. I told her that we were told they could help us and that if not, we would have to return them. She told me the returns desk is right there.I regularly go to home depot in Olean for the convenience and I like to shop local but I will be going to Springville, Hornell, or Warren to shop at Lowes.If the items we bought were deemed nonessential then why are we allowed to purchase them and then put our health in jeopardy by loading items that were too heavy. If we had been told at the beginning that we were on our own, we would have purchased them at another time when we brought someone else with us.
Lots of great deals for memorial day weekend. They are stocked up and ready to take on the weekend. Friendly employees willing to help load your cart or your car. Great deal on charcoal, trimmers and just about all you outdoor needs.
Staff in flooring were nice. I was in electrical. Searching for a dual dimmer switch for a fan and a light. All I really wanted was replacement knobs for the switches. Searched for 20 minutes. No department person around. Found single replacement knobs but no dual. Found a complete new switch (only 1) obviously a return. Taped up container. $26 and change. Gave up and headed out. Discovered 3 isles down the exact switch Im searching for replacement knobs for. Still no department person. Went back and looked again to no avail. Left disappointed.
Always low on stock and what you need or dont have it at all and honestly the customer service is way too much and none of them know what theyre talking about or where anything is
I was from out of town and found this store to be very friendly and helpful. Their knowledge seemed authentic and not just trying to get by to make a sale. As a woman, I appreciated that.
Great store and customer service. Would recommend.
Home Depot is a chain, with about the same level of products and services everywhere they are. Reliable home items/hardware/tools and the usual stuff you need for homes etc.
Ok This is my favorite Store. We bought things while there but had also made an order before we went. our order was ready for us. they always make it very easy for their Customers. there is always someone ready to help you find what you need. The Store has a great selection. A+!
My wife today went to Olean home depot. Employees were worthless. Had no knowledge of plants, flowers. Employees standing around in one dept. But too busy to help her or find anyone to assist her. A disturbing experience.
Had a great experience in dealing with Stephanie today. She provided true customer service going out of her way to solve a problem in the delivery of product thanks so muchMatthew
Customer service is very poor. Dont bother calling for info. Youll get shunted around and then never get called back. This store is mismanaged.
Shout out to Nolan Faulkner for being a huge help! Give that boy a raise, promotion and bonus! Nolan is extremely knowledgeable and gave me the best customer service I’ve had in a long time at Home Depot!!! You rock Nolan!!!
Went to look for a screw for my ceiling fan. I was pretty sure they would have them. Could not seem to find the isle with fan parts. Saw a young lady who I asked. She took me right to what I needed. I was up from S.C. visiting my mom so I was able get the part and fix her fan.
Horrible experience - DO NOT TRUST their Pros and NEVER order anything custom through them. I sat down with their Pro to find a solution for the closet doors in my house. 2 weeks and over $600 later, when the order arrived, nothing was right. I had to call repeatedly because Nina who was supposed to be handling it, never returned my calls. When I tracked her down the customer service continued to be atrocious but eventually I reordered the doors. 3 weeks go by and nothing, so I call and call and I never did hear back from the store manager Zane Garmin. I finally get Nina and she tells me the order was automatically cancelled by the manufacturer because they had already delivered what was ordered. Now 6 weeks after the original order was placed, they are willing to replace the order after I have returned the original doors and I have to pay a 15% restocking fee. I found this unacceptable as it wasnt my or the manufacturers fault. I will never shop at another HomeDepot ever - no accountability with these big box stores. Buy Local my friends!
Staff was very helpful, I stopped in to ship an Amazon return. This store is unable to use the QR code that Amazon provides. Minor inconvenience, just have to visit another place to shop returns.
Employees in the aisles were very helpful. I think the employee at the checkout was having a bad day, but she was ok with me. Store was clean and shelves were well stocked. Overall a good experience.
Glad to have Home Depot near us. Im editing my review on the boxwood shrubs I bought. The boxwoods are actually a pretty good deal, and HD has the popular ones. Will be going back again to pick up other deer resistant evergreens before they are sold out!
Pleasant staff (esp. Jessica at checkout), good seasonal selections, fairly knowledgeable staff. I only ran into one man who blocked off an isle for moving overhead objects and never bothered to remove the tape when done. I say knowledgeable staff because you cannot treat them all as though they are licensed carpenters or plumbers, even when you expect them to be.
When the product I wanted was not on the shelf but it said that there was three in the store... the young man who was working went out of his way to get a pallet off the top shelf and find the item for me!
DO NOT ORDER YOUR CARPET FROM HOME DEPOT! i was made aware the morning they were supposed to come to my house to install carpeting that they double booked me and i would have to wait until the following week to get it installed, there was nothing that was done for me. I have had carpeting installed from them before and the seems looked horrible but I wanted to have the same carpet installed so all of my rooms would match but I will never make that mistake again, be warned! Go to a privately owned carpet business, they care more about the customer not just the money.
I do most of my shopping there for home improvement projects.
They always have what you need and have great service too.
Love this store. A little bit of everything! Hubby loves it too. Love the flowers!
Extremely helpful employee in plumbing. I really wish I could remember his name because he gave be a second view on my home plumbing project that I feel will be very helpful. Very helpful visit.
Worth the extra time & distance to get quality materials for reasonable prices. However recently their products are not good quality nor is their service. Of a $6000 job, 1/3 was returned unusable, 10% needed modified for acceptability. Bulk options are unavailable.
Fair prices with veterans discount
This home depot has everything. The people who work there were very knowledgeable unlike some home depots Ive been to in the past. The lines were not all backed up. If your in the area you cant beat it stop in im sure they czn help
I wish they could of helped me😢
Home depots are all the same short on staff if u can find them and so many times they dont have a associate working till 10:00 in appliance sections gives you time to shop till 10:00 at other appliance stores for me 3 times in 5 yrs no one working to assist on the purchase of a new appliance
Great location. Lots of parking. In the winter they keep the parking lot well plowed. The bathrooms are clean and so is the store.The store is well stocked but trying to find someone to help you is next to impossible.
Since I bought my house I choose home depot for my project aid. I even went as far as to get a home depot credit card. Ive spent $3,900 + my own cash for a vouple thousand in the last year only to be treated like scum from employees. Most of the staff in general is good to work with in Olean N.Y. location. However their are a few bad apples in the pie. I purchased a $3400 pellet furnace. It was delivered to the store with dents/damage. The store was only willing to take $100 off. Then I have bought all my pellets so far this winter from the Olean location. I was given an attitude from the cashier because I asked if they had any of the planers I was looking for in stock. She was in an apparent hurry to cash me out (I was the only one there at 7:30am) then when I tried to explain that they needed the extention lift to load the pellets on my trailer because the regular one wont work. I was given further attitude! I drove to the back lot where I waited 15min and no one showed up to load me. So i thought maybe I was in the wrong lot and went in to customer service where I was met with further attitude from another cashier. Finally someone came to load me (were 25min at this point) the guy that came to load me brought the regular fork lift. The fork lift driver gave me attitude because I wanted the weight OVER THE AXLES OF MY TRAILER, NOT ON THE TOUNGE OF THE TRAILER! So I drove back up to the check out side of the building. At this point I am very irritated because Im at 35min with 3 attitudes from employees!!! I walk into the contractor check out and asked if I could get someone to operate the extention lift BECAUSE THATS WHAT I NEED and Im at 40min now! The same cashier from the beginning of this story greeted me with a sarcastic youll be fine and walked away from me as I stood there still trying to get my trailer loaded!!!!! Finally an older gentleman came over to me and said he would help me! Told me exactly where he wanted me to park. Loaded my trailer in just a short minute and I was on my way after 50min to get one pallet of pellets loaded on my trailer!
Staff was extremely helpful getting the answers I needed. Filled my order and got me on my way pretty quickly too.
Very friendly and helpful staff. I went in looking for something and the staff not only guided me to what I was looking for, but also mentioned that the item had a life time warranty. They helped me get the item replaced right then and there.They went about and beyond!
Terrible was rushed out of store by employees turning the lights off great someone could have tripped in the dark and no associates in site to help facilitate the customers to find their things they need to purchase so as to get them out of the store quicker they need proper management and then leaving 1 cashier to look after all the customers who had purchased things makes no sense
Theres people to help you and they are quick to respond and they do there job well the place is easy to find what you want and as quick as posibal. The cashing out is fast and easy and the employees and cashiers are nice and will help you when you need it. It is a great place for home idem and I will definitely go back there because there product is good
My local go to place for all things home related. The staff is usually friend and willing to offer help when you need it.
To Many Bad Experiences 👎 And Rude Staff Members.
Finally while making a trip to the local Home Depot in Olean. A fellow in the orange apron by the name of Wes went above and beyond to ensure that I got the correct part did I needed. Other people walked away, wouldnt make eye contact, and really didnt care. Too many roamers and not enough caring people. But the fellow by the name of Wes hes the Superstar. Bravo Zulu Wes thank you.
I just waited outside while the boss got some parts for the furnace that we hooked up at his lake house inline Lake but it was a swell place I agree it deserves for stars
Not bad I wish they would put employees were there best at
Ordered a door from Home Depot. Now 2 months later and 4 times them postponing it I canceled the door. Home depot now wants to charge me a 15% restocking fee yeah right! Taylor from Home Depot is a complete scammer DO NOT Trust this manager! Chargeback time :)
Corporation doesnt know what a veteran and active duty personnel are or the difference between it and no longer offer veterans the daily discount they deserve for having fought for the nation. So no I wouldnt buy here unless you had no other options.
Had some good sellers tools left over Halloween stuff
Sales/ kitchen designers not very helpful. Older Male and you get female working . Biut neither seemed willing to help. Standing next to each other talking . We had our measurements all ready in our hand..
Its your typical Home Depot. They have a lot products at fair prices, but the products are not always the best. Moreover, it is sometimes difficult to find an available associate to help you.
Sadly I can not give a negative star. Every time I shop here I am racially profiled and it is getting out of hand. If I walk in those doors it is to purchase something I am a paying customer and should be treated as such. Asking someone once if they need help is acceptable. Having three or 4 employees confront you while shopping is obnoxious. I am contacting your cooperate office human resource department to perhaps shed some light on the discrimination I experience every time I step in those doors. Further more the next time someone decides to ask me for help or hide at the end of an isle I am going to request them to push my cart throughout the store until I am done shopping so they can at least do something productive and not waste company time.
My husband had bought a Makita brad nailer after 3 times of use it stopped working i had the receipt and wanted to exchange for another. The woman told me I couldnt because I bought it more then 30 days ago and it wasnt in the box it came in. Said i needed to call the makita place and they would replace it so i did and he informed me that at the bottom of my receipt it should say how many days i have to return it it said 90 day so i called told them my problem then they try to tell me that i can only exchange it and not return for a different brand i had my original receipt will never shop here again and being in the rental business I spent alot of money here.
Today was the worst service at home depot. A gentleman had to cut trim boards at 6ft. He cut them at 511. I looked all over the store for an employee to help find a breaker. Finally had to go to service desk and ask for help back there. Go to check out to find they were wrong size board. Cashier trid for 10 minutes on phone to het someone to cut right size trim. Then it took them another 25 minutes to do it. To top it all off im assuming the girl that originally was checking us out when on break. Another young gentleman took over. When i finally got the trim brought up this gentleman seen me standing to check out turned back around to his computer he was just reading on and ignored me. The original girl showed back up looked towards him in disgust. She was very pleasant and checked me out. Hope this doesnt ever happen again because we do plenty of business there.
Sku numbers not in the system, took 20 mins. for clerk to find something at right price. If we really did not need the item would have walked out. HD needs better customer service. Can not have customers standing around waiting to get the computer to work.
For years home Depot has honored my husbands veterans card today we are told that he couldnt use it. We will never shop at home Depot again and will be sure to let all the people we know, including veterans associations in our area.
Our local store is always well stocked and has friendly, helpful associates.
I want to take a minute and thank The Olean NY Home Depot. My mother is on chemo meds and some how the UPS people screwed up and delivered my mothers meds to this store ( why? Its beyond me) but the Co workers there took it upon themselves to find my mother and contact her to tell them they had her chemo meds. They also were willing to have one of their workers drive my mothers medication to her personality. So I want to thank them for all that they did to make sure my mom got her medications and just didnt throw them away. So Olean Home depot o thank you from the bottom of my heart. Your kindness will not go unnoticed!!
It was pleasant. No problems finding anything.
Went to pick up an order of 76 2x6x16. When i asked for a hand loading them the employee laughed and walked away. Not impressed with the customer service at the Olean NY home depot.
Had a defective Estwing campers ax. They replace with no problems. It is guaranteed for life from Estwing.
Better off driving 45 min there and 45 min back to Lowe’s in springville
Always find what you looking fore. But they need more people to there because is hard to find someone to help you.
Im really impressed with the staff lately. My questions are answered with knowledge and a decent amount of patience. Not bad for a big box store, you know?
The staff was helpful. Well managed location. 50 lbs 3 screws, a unicorn outside decoration, a light fixture and lava light.
Great store, has great customer service and tons of products to select from and good prices.
This place was my go to for all my big and small projects.... well not anymore thanks to Jessica who was working cash register while i checked out at 9:06 a.m. the wood selection was not up to my standards and spent time looking through what i could get to and all i asked was for a little discount seeing how i cant use most of it due to cracked, split ends and will have to buy and use more wood for a project that is already costing me a good amount..... ive had a issue before but the lady made sure to take something off for inconvenience.... also this jessica was very very rude and didnt have much of a friendly face. i RECOMMEND buying local, go to worth smith. home depot is already expensive enough to have to deal with moody, unhelpful people. thanks for starting my day off right JESSICA OF HOME DEPOT OLEAN NY
Really good people in store put as far it rang for 15 mins no one pick up to see if they had what I need so I had to drive 25 miles to if they it was a sale item few left other than in store was awesome
They Were following the protocol for keeping everyone safe!! I was happy with the way everyone was staying 6 ft away!! Good experience there👍👍
Found wonderful hanging baskets and the stones I wanted and two very nice gentlemen that loaded my vehicle for me
I used the Home Depot App that permitted me to shop at home, pay by credit card and then simply go to the service desk and get my purchases. I love the selection that Home Depot offers and I love their App.
Stopped in to buy garden soil and some shrubbery. Found everything we needed. Checkout clerk was very helpful.
Im a general contractor. I highly recommend this place. Ive been dealing with jamey on a kitchen remodel and and this lady out did herself on helping me.
Not just for home repairs, this place is also great for all your gardening needs, just stopped in and got some last minute needs for the garden. Very knowledgeable staff that was both friendly and helpful.
Everything youll need for any project.
Most of the time the workers are very very helpful! Once in a while I cant find anyone to help me.
Helpful employees and great prices! Always happy to spend hours in home depot!
It is a good Home Depot
Nice place but they dont have everything..
I showed up 15 minutes before they closed. The associates where very friendly & helpful got what I needed had time to spare.
Its what youd expect from a big box home improvement store. Store is clean and well stocked
Got a call from them from an associate who was hard to understand telling me my online order had arrived. I drove the 20 miles to the store to find out only the base of the complete shower unit had arrived. Not sure why they dont look at the details of an order before calling you to come pick it up. So not happy
Its about what you would expect from a big box retailer. They have a decent selection of stuff. Lumber is usually twisted.
Still have an issue with trying to find help sometimes. Other than that, clean and friendly customer service.
My shipping experience at Home Depot today was very satisfactory. They were very busy and I was taken care of in a timely fashion. Thank You
Everything is very expensive!!!! There are better places to get your stuff. Just look around ppl.
Never had a problem with this place. The employees are always ready to give a helping hand.
Needed assistance in lighting nobody around I was there half hr and didnt see anyone
Had to buy a new fridge as ours died on the middle of the next night. Jamie was very helpful and even knocked some money off due to a mixup in the stock room.
Waited 45 minutes for service to purchase a dishwasher after 20 minutes a very nice lady said she would get Matt after 25 minutes still no Matt... no purchase from us
Be great if they had any costumer service
Good store I have had no issues with HD.
Archie was very helpful and steered me toward the best dryer. I had a great experience.
Bad products, bad staff. A couple good workers, but not enough to make up for the rest
Great stuff but trying to find 2 by 4s is terrible... not the best shape so need to take time to sort through pallets.
Just purchased a very large item but got no help loading or strapping it down.
Nice Home Depot.
Always a pleasure.
The employees are beyond accommodating! So very helpful and patient with our kitchen make over
The knowledge of the people when I needed a generator they did not no what I was talking about I had call the factory if thats the case I might just as well deal with the factory
Just went in for a few items. Clean and people were polite
I shop atleast 1 to 5 times a month love our home depot!
They didnt have everything I was looking for, and the prices seem a little high.
We went down to pick up a riding lawn mower. They were quick and loaded it on for us.
Always able to get the help I need when or find what Im after and the staff is alway so pleasant and helpful.
Its yet another Home Depot anchored with a Walmart. I think theyre all the same.
It was awesome like always never always really helpful when you can always find what you need!!! 😁
I asked an associate for help finding a few items and they were more then willing to help me. They knew exactly where the items were that I was looking for and it was a wonderful experience.
Had most of the materials i needed. They didnt have all of the materials I needed in my choice of finish. Had to go elsewhere.
Home Depot has a variety of home related supplies and a lot of knowledgeable people to help.
I love this place and deals you can get and they usually all ways have what I need in that store
Helpful staff, Friendly, everyone asks if you need help. Was assisted cutting some insulation board so it fit in my car.
Helpful staff, clean store, I always have a good experience here.
Great! A new employee helped us. He found what we were looking for. So thank you
Just after Veterans Day they get rid of Veteran parking
Always friendly service and I usually find what I need
When you have a child in a wheelchair and you have to wait for an employee using the handicapped stall because its easier to take my apron off in there. 2nd time that has happened.
Love it!! The staff are so helpful and wonderful everything I need at great prices
Your store really sucks, went into store to buy a 10 pack of buckets, could only buy on line, but they had over 700 buckets, they couldnt sell me in a 10 pack, Im thinking because someone didnt care to make 10 out of 700.
Its ok. They have screwed up a couple special orders for me in the past. Other times they are great....its hit or miss.
Dropped of a few buckets full of rechargeable batteries for recycling.
Always super friendly helpful staff willing to help or just ask them for ideas.
Ive never had an issue at this store. Staff is helpful, not pushy or pesky, prices are what you would expect from a bigger chain.
Awful place. Have had orders canceled and reoredered in secret to try to cover mess ups in store. Then lie to try to conceal it.
The worst costumer service store. George the manager is one of the worst
Had everything I needed though i was more knowledgeable about the paint than the employee
Great selection
Terrible Electrical Dept. Supervisor. Very dismissive and took NO time to assist in an already frustrating situation.
The cashiers are great in-store help and ask for assistance finding a product is a joke so if u can avoid trying to get help u r better off no one can help !
A lot of ignorant people without masks. Even the workers are upset they cant do anything with people coming in without a mask
I was satisfied with the assistance I received from staff, snd otherwise this is a perfectly decent Home Depot.
I love the Home Depot! It has what I need, when I need it even through these times
Best Hardware store with the best prices.
Was easy to find what I needed and checkout was quick and easy.
Hard to find staff, most are unknowable. You have better luck hanging around the aisle till someone comes to get something and you ask them
Love this store....best service Ive got Im a long time
Nice people, but what I needed was a bit pricey I was glad they had it and they were open on labor day.
Workers extremely helpful
The last place you should go when shopping for home improvement supplies. Lowes is far better
I was looking for a simple bathroom ceiling light and found something better than I expected!
Had everything I needed for my shower. New inside and outside mats. I got in and got out quick!!!
Patty was an expert in her paint department and was very helpful and professional!
WORST EXPERIENCE EVER!! WARNING!! Do not use to get your appliances!! Their delivery team SUCKS!!
A good store to find just about anything. Most employees are helpful..
No help loading concrete blocks and bags of sand
They have a little of everything and they have good employee
Typical big box hardware store experience. Lots of stuff all under one roof for affordable prices.
Customer service was great and quick. Traveled from Buffalo to pick up a sold out snow thrower
Bought my paint there! The service was wonderful! Man was very helpful!
Employees were very helpful and the prices were good! Ty
Check local stores first. Better service and staff help you load
Staff is helpful and polite!
Got exactly what I wanted . Employee that helped me was super
Great, helpful people! My wife and I bought kitchen cabinets and Sammy was a huge help!
Home Depot still carries potting soil in October, unlike Wal-Mart!!
Total reviews rating 4.1
199 Reviews for The Home Depot 2023:
Review №1
2022-06-30Its my go to big box home improvement store. The wife doesnt like me going there.( lol I spend to much money there). The employees are very knowledgeable and can usually answer any questions you have. And there prices are reasonable for the most part. Its a very rare occasion that I go in there looking for some specific item and not find it.
Review №2
2022-06-11The employees have always been so nice to me and always ready to help me. Im not able to walk the store anymore and they help me load my cart and follow me to the parking lot and put my purchases in my van and taking my electric cart back to the store. Love them all.
Review №3
2022-03-01Great friendly people good service pats awsum at what he does there to in plumbing great 👍deals as well was just there again today love this place
Review №4
2022-06-09They seem to have most everything one would need, and usually its impossible to find an employee to assist you... but the last time I was there, the inventory stated 129 of the items in stock I needed 4 of, and not one of the 3 employees and a manager could find a single one of them anywhere... and they were all very helpful and jovial with me about the situation. So it seems that our Olean/Allegany home depot is getting better in some ways.
Review №5
2022-04-13I had a string of bad luck with my last few orders through Home Depot. None of which were really HD’s fault yet I feel they made every reasonable attempt to correct the situation. Thanks HD for your help on everything
Review №6
2022-05-18Was training new girl and was charged for lumber we didnt buy? Watch your receipts. Not there fault but kinda girl was still in training.
Review №7
2017-05-28You can never ever ever get anyone to help you get, lift, carry or unload anything. I have purchased countless materials here (renovated 2 houses & landscaped both). Last year one of the associates in the garden center actually took our flatbed cart that we were attempting to load ten 24x24 cement pavers on. This Thurs I bought 2 carts full of stuff in the garden center & couldnt get a soul to help reach things on the top shelves or to help get it all to my vehicle. As usual- I unloaded it myself & pulled my back out (I heard & felt a pop when I lifted the heavy pavers). I could barely sit to drive home. So, I have spent 3 days in bed laying on ice packs & taking ibuprofen & Tylenol every 6hrs. I can finally stand & walk today without being hunched over. Thanks alot Home Depot for ruining my holiday weekend. I think after a decade of dealing with this- I will drive the extra miles & go to Lowes in Warren.
Review №8
2022-06-21Super friendly/ helpful store associates, store is always clean and well organized. Online orders always done right. Very pleased with experience in Olean. NY
Review №9
2021-11-05Great staff. They are knowledgeable and nice. The prices are good and they have just about everything you could possibly need. If it isnt there, they can probably order it..
Review №10
2022-04-26Went into the Olean store for help to fix a grill .. the person that helped me was Roland ..he provided outstanding customer service and solved my problem.. he took his time to find a perfect solution…he is great employee Home Depot hang on to him!!