Credit cards
Yes
The Home Depot in Jamaica
Categories
Location on the map
Jamaica, Queens County, New York, US
Payments
Phone: +1 718-558-8640
Site: https://www.homedepot.com/l/Jama...
Site: https://www.homedepot.com/l/Jama...
Opening hours
- Monday:6AM–8PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:7AM–8PM
Other Home improvement store Nearby:
The Home Depot in other cities:
Comments (199)
DONT ORDER FRIDGES from here! We ordered a two Samsung refrigerator from their outlet. It was supposed to be delivered on the 20th of April 2022. Today is the the 28th and the next delivery window they gave us is on the 5th of May. Our fridge stopped working so paid in full to get the appliance as soon as possible. My dad is a diabetic patient and his insulins have been damaged because of this. Not to mention how insensitive they are with the whole situation no one has contacted us or even apologised.Bad customer service! Going to PC Richardson or Costco next time!
This home depot is very organized and appears to be managed better than the one I used to go to in Springfield gardens. I just wish they would fix the escalator to the roof parking. Its been out of service for a few weeks mow.
Been going to this Home Depot for ages, and it has always been my safety supply place because I know it never fails. Ive been going here more often because I am an Architecture student and theres something for everything, I 100% guarantee you.
I was buying paint for some house improvement and the people their a really nice and helpful
They sent me dirty, bird poop stained chairs. Then they were supposed to come pick it up but never showed up, and now I can’t even reach them. Terrible customer service
Convenient Home Depot in this location. Prices are decent. Recently my experience has been good due to a couple of staff members, Shaneille and a lovely Island woman in the paint department. Thanks Ladies for making my experience so humbling. Its nice to see humanity is alive and well.
The store is excellent. They have everything needed for home improvement. You can also find refrigerators, fridges and washers. There is parking on the roof.
I waited 45 mins to get help in the tool rental room. Then the assistant manager tried to blame me that I didn’t ask for help. I had asked three associates for help. Then she tried to tell me they can’t rent me the item because it’s too late than the tool section is closing in an hour. I told her that’s enough time. She said if I don’t bring it back then I’ll be charge the day rate rather than the hour rate. Terrible. There was one older woman that was very help and kind. The only positive of the experience.
Here for fridge browsing and info. Shown four models covering my desired features. Pressure free browse and fact finding time. *****
Place is a mess and only met one staff that actually goes out of his way to help people. Most of the time they either dont care or say they’re off shift while wearing the uniform. Like bruh what
Easy peasy finding supplies I needed for someone that has absolutely no idea on how to build or flip anything!
I love The Home Depot because you can get everything needed to do small or big project around the house and more.
They did not give me the $10. off, (see photos) apparently they claim that you only get the $10 off if you buy an item from all the brands displayed.Then they had another twist: Tide is not one of the brands included in this special! So I told them to read its printed on the box. They responded: Oh! Its printed on a Tide box, however Tide is not one of the brands on this special.
I like this place- FREE parking for customers,- Wheelchair accessible entrance,- Wheelchair accessible parking- restroom 🚻 for customers,- Clean and neat premise,- Friendly and welcoming staff,- Diligent and hard-working staff,
Usually my go to, but the item I was trying to buy was almost 20% cheaper at Lowes. Asked if they price matched, but they explained they did not.
Home Depot is one of the best company around the world you know what you can find here alway the best warranty, always the best seller number 1
Friendly staff and always someone to help you load your car up I just wish the lower levels wasn’t such a mess with all the hustlers parked all over the place blocking everything
This day the line was longer than usual. Barely have cash registers open these days. Self pay registers arent that reliable. I found what I needed though.
This review is solely based on the houseplant section that is sadly the worst of all Home Depot stores in Queens. Its also the smallest collection.
I want to thank Sunita the customer service manager for her warm personality and caring approach as per letting me know that my order was out of stock. Sunita defines what it means to keep a customers needs first. She just didnt stop at telling me that her local Home Depot was out of stock of the item I was purchasing, but even recommended other stores that had the item in stock. Sunita didnt want me to loss out on the Milwaukee m18 batter y charger set special and really went out of her way to ensure that all my needs were met! Lets keep mind that all the while Sunita was taking care of an immense amount of delivery shipments while still attending to my situation. She is such an amazing manager, and skilled at multitasking. I will make sure to use this location when I am in the Queens area for all my future projects.
Their garden section was horrible. Must of the plants were beat up and half alive.
Its always a pleasure,shopping at my favorite store; homedepot.
I am happy to get help with what I was looking for ☺️😊😊☺️... It was a small microwave the worker went with me to get the microwave and put it in the cart 🛒 and to the cashier. Thank a million.
Pretty good, some of the customer service will send you all over the place rather then saying they dont know where a product is, so unprofessional and annoying.
Really organized and spacious store with a variety of items to choose from. The staff are very friendly and knowledgeable about products and where to locate them. Pricing is always right at the Home Depot and the location is great. It’s close-by to Jamaica Ave where u can do more shopping etc. it’s a busy neighborhood. For great products and excellent quality check out the Home Depot!!
I lost a bag in your store yesterday . If you find a blue bag
The manager Krish is horrible. Very bad customer service. Asked for help, but he took for ever. Also very bad attitude. Definitely not recommending
Super long lines at this place always but I always find what I am looking for
We all know by now that its not getting cheaper to shop for home repair supplies anymore. While their are several things affecting prices to increase we must maintain our property so major repairs dont become necessary. Ive been looking for deals in Home Depot Stores on line before running to the store this saved me time and money and maybe it can work for you.
Home Depot on Jamaica Avenue is charging for bags to the 29th of February, When the effective date is March 1st. I brought it to the attention of the young lady that was watching the self check out and her response wasYou picked that. I told her she should be informing the customers that are using the self check out to pay for their items, so they dont make a mistake a pay for bags they are not required to pay for yet. She shrugged her shoulders like its not her problem. In all fairness the registers should be programmed to charge on the March 1st effextive date and not before then. How many unknowing customers are being charged. On a better note the Securty Guard at the door checked my receipt and told me you werent supposed to pay for the bag. The effective date is tomorrow. At least someone in Home Depot on Jamaica Avenue cared to notice and say something.
They have almost every thing you need. Great place with rooftop parking.
Great place, always someone can help you, my favorite home depot please in queens
Extremely rude staff. One of them completely ignored me while looking directly at me and just walked right past me. Asked 4 staff members for help and they all said they would get someone to help me with my request but none of them did.
Everything a Contractor or DIY needs for home repairs and tools for the job. All the aisles are clearly marked and fully stocked so its fast and easy to find what you need, the staff are friendly and very knowledgeable. The place is clean and sanitized so that makes a big difference if youre worried about Covid issues etc. The staff wear masks and there are dividers at checkout thats also a plus.
It’s a good place to shopping home equipment
This is a smaller location but it was well organized, clean & actually had staff to answer questions!😂 I feelAs if I usually have to hint down the staff for help. I quickly located what I was shopping for &’used the self check out. Another plus was that there was no annoying person standing unnecessarily at the exit to mark my receipt👍🏽
I wish Google has -5 star rating options because this Home Depot truly deserve a -5 star. I bought some paint tools and rollers . Quality was very poor . I was depending on those tools when I got to a customers home. As I put roller on wall for my first paint roll. Roller handle was in realy bad condition it get broken in first roll. Here is picture. And roller cover was realy poor quality remember this was the most expensive package. Home Depot should be ashamed of such kind of metrial spcialy when pros are depending on their stuff .
Bad service sales person walk of retail floor and hide .Not professional at all need training.
Always One of My Favorite Places!! 🤗🤗😎
Very good experience shopping here at the Home Depot (Jamaica branch) Thanks to Roxanne and the other person in the paint department (sorry didnt get his name)that went way above and beyond to assist us with our purchases. They are model employees that really know what Customer Service means.
Had a boot put on my car the parking lot was empty it was right before closing time my tire might been on the line in the lot and this guy in a toys for tots car sitting there waiting for me to go in the store it cost me 225 dollars to get the boot off never going back to home depot
Found some of what I needed with the help of a very helpful attendant.
If honestly, this store Customar service is very very bad, I have home, last year I renovated my home and I bought cash and credit almost $30000 or more, if any time I am asking or looking some items, they are always ignored. They never show, even today I asked, he said I don’t know about items and I am gone send some one but I am waiting more than 20 minutes no one came, besides most of employees are very rude. I can’t believe and I am very fad up to Home Depot. I believe there management is not that much skill.
Home Depot is always good. Had exactly what we needed but just remember that home Depot is appliances and necessities to build a home but not does not necessarily have furniture
You can find whatever you need just dont get lost in the store and most of the time you cant never find a associate to help you find what you need
Been going there a long time very helpful to get what you want
Pretty quick transactions and most of the stuff get restocked, whether tools to rent or items you need. There is no Apple pay, Google pay or Samsung Pay, all must be card or cash. Opens until 9pm so you have plenty of time to pick up your items.
Very dirty, air condition wasnt working in 203, ice machine wasnt working and no hot water. People was not wearing mask. No coffee. Never went to a hotel where its cash only no credit cards. They was NOT freely.
I said hi can we have some assistance please! I said that about 3 times and still was ignored. He saw and heard me but never acknowledged. I approached him and described the project and showed me the wrong stuff. I trusted him because clearly I didnt know what I needed. Clearly he wasnt interested in assisting, more workers are needed. 1 person was in building area and not knowledgeable about said area. What a disappointment!
Terrible customer service. Workers were rude and had no idea where to find items in the aisles. Almost walked out before I found the item myself. You will lose money over these employees. Do better
They typically are out of stock for several things I need… and are incapable of providing professional help or assistance… Every other Home Depot location I have gone to has been better.
It was awesome at Home depot today I have an idea what I was looking for but I didnt know anything else about it I found someone to help me walk me through the best brand and how it works and everything glad to have met you Chris thanks for your help
Shelves are always stocked. Cashiers staffed. Self checkout works. Lines short. Staff are friendly and professional. Sometimes they have sale on stuff that other stores dont have. Manager does a good job running this store
Horrible service at the key section. I have been wanting for long time everyone directing someone else.
Convenience is the store being nearby, and I can usually find the things that I need. The only drawback is this generally not anyone to tell you how to use the products.
Forced to use credit card. To many times. Self service line. Refusing cash. No customer service associate to assist. May be going to Lowes for next improvement needs.
Always a ***** experience. Knowing the store, the products I seek and the posted price.My purchases included covid care products, fall/winter preps and metal cutting supplies.Covid protocols, bathroom cleanliness and attentive personnel round out a very safe and comfortable experience.
This store carry limited amount of stuff, I went to get firewood but they only had the waxpaper wood, not what I wanted really.
Ive been standing at the cutting Center for 45mins. Noone in site. Even after being paged twice.
Its ok as far as getting supplies...workers are LAZY!! Asked 5 people for help getting 1 blade cutter out a locked display. Finally...the nicest worker tht was in charge of the checkout line came to help after I told her the Key Tech..said he was too busy!! I will not go here very often...Id rather drive to the one on Merrick!
After placing several online orders and attempting to locate a door frame that 3 Home depot prior showed to have them in stock, the store would then cancel my order and inform me after that it was not in stock (mind you at no time were the numbers adjusted online, all showing 2 or more in stock and the return takes 5 to 7 days to process) I was about to place a corporate complaint!!!! I then called this home depot where I had the pleasure of speaking to a customer service rep Sunita, I explained to her the situation, I informed her that the online store shows 3 in stock and asked if she could kindly verify it. She did in a timely manner and recommended that I place the order for she physically only saw 2. I placed the order and while driving to the location I recieved an update phone call by Kamran who informed me that the item I purchased was open. I showed up where I was greeted by the security staff (extremely professional) the gentlemen pointed me in the right direction where I met with Sunita and Kamran, they took the time to unbox and examine the contents of the item and completed the transaction. I live in Brooklyn, the customer service and over all experience at this location is why I will now be making the drive and placing my orders here. The individuals I have encountered here have set an example of what an employer should look for in an employee, they have set the bar for customer service and I would like to recognize these individuals for their outstanding service. Thank you
This is the most incompetent store I have even been in. The store manager is not the smartest tool is the shed.I ordered my kitchen appliances at this location.It took three months to get my delivery. I ordered a black stainless steel kitchen appliances. Payed about 3 months on the appliances they delivered all black appliances. Call the store they claim that I have to speak to the warehouse they canceled my order.Try to speak to the store manager and she was clueless about how to even approach the situation took her 3 days then she tried to order the appliances online and act as if she’s helping me. One clueless (pos) my god...
Shopping in the early morning hours is good for me. Shelves are well stocked, prices are reasonable and shopping on website is great. Home Depot gives you option for home delivery or pick up in store. I use p/up in store. Employees are polite and helpful. Happy shopper😊My favorite hardware store 😊😊
I really hate going to certain Home Depots and this is one of them. You dont feel welcomed (unless youre a guy, of Indian decent).Cashiers would rather have long unnecessary conversations with each other than get the customer out the door. And they are NOT social distancing when doing it.
The store is organized and most of the employers are helpful, excluding the return lady, everybody else is pretty kind. A large diversity of products, very good store.
I bought a shower curtain rod, however, the rod was extremely difficult to stretch out to the length I need it to be..I will return it for a refund....😯
This home depot is the worst I have ever been to. It is conveniently located near my home. You would think a company of such a high stature would treat their customers better. None of the employees are helpful and when you ask for help they disappear. Isnt home depot based on its consumers? Customer service? The cashiers are very rude and have no customer service skills. I would hate to have to contact Atlanta about this situation but if it gets to that then it may. I have never had a good experience coming to this home depot. The managers just brush off any incidents. The general manager of this location should step up and be a manager. Your employees are a reflection of your management and by the looks of it, your management is very poor. That is all for now.
Hate going to home depot period....this one is extremely unprofessional! For 1 seems like no one knows anything like they are not trained at all for their positions no knowledge of basic info and 2 they treat women so much different then they treat their male customers its a shame!
Excellent service. Roger always makes himself available to help me anytime I visit. He is very polite and knows the store and where to find most items. Thanks Roger
Went there the other day and this young man Muhammad helped me find all the Green grass runners I needed. He was very patient with me and I had a lovely experience with him. Muhammad if you’re reading this I hope you’re doing well and I wish you the best!
Helpful staff. Rented a cargo van and had a good experience
I want to thank Fenita at returns, she was very patient and helpful to me with my returns. Fenita also helped me create a Pro account wich will be very helpful in the future. Shes a true professional and Home Depot should be happy they a have an employee of this nature. Thank you again
This home depot is terrible. It took me 20 min just to go around the block to get to the parking entrance. The area is too congested. Once inside I found what I needed but couldnt get anyone to help me since the item was locked up. I finally walked down two isles to someone that was restocking and he paged someone to come so I went back to the isle and waited for 10 min. No one came so I left the store. Total waste of my time.
Could not find all the items I needed, i use their website and internal store map and some of the items were not where the map said they should be. Then there was the self checkout had more self checkout than cashiers working, not a big fan of self checkout. If you would give me a employee discount then I might not mind too much.
Ive always liked home depot, as an ex airplane mechanic I appreciate the tools and hardware. My only issue I have to ask 2 - 4 people where things are, many times the workers there dont know anything. But they get 4 stars for quantity and variety.
Return clerk was a little pushy about my reason for returning my item. Seemed to want me to admit that it was used. 😕 But after that she accepted the return for cash. No ID needed with a receipt. The hand truck I returned was in better shape than two in their rack with flat tires.Got a good price on a king-sized Payday candy bar and a sugarless🍊 orange Monster.New self checkout machines are nice. All four here take cash and will break a hundred. Customer uses a gun for ringing up each item. Gun liked the UPC tags on all my Home Depot purchases recently. None of that double swipe or try the vertical swiping screen stuff.They do have a good variety of products and hours that have them open whenever I need them.I wish I wasnt returning something I just bought but there are big things in life that Home Depot cant help me with.
Its now a truck stop and the people hanging outside make you not want to go inside. But I will say the staff have always been helpful
I found it very difficult to get assistance in the merchandising aisles. It felt to me like there was no one there. I waited 20 minutes and eventually had to go to customer service and all I did was to look up online to see if they had the item. Very disappointing.
This home depot is small and efficient. I always receive good service and assistance from the workers. I been going there for years. If you want more than what they offer than go to the bigger home depot in Springfield. I think the mornings is the best time to shop.
Terrible.Waited a hour to pay my bill. Couldnt reach a manager or supervisor.Customers at the cash register was there before me waiting on the cash pay for their items.Other customers on was trying to pick their order up.PLEASE PLEASE train your workers to kno there, if they cant solve the problem called the supervisor or manger.
Staffs are always helpful here. Just have to ask someone with an orange waist coat
They had the three eight feet Gate Post that I needed to finish my backyard Gate! The price was reasonable! The store was clean, neat, and the staff was friendly! Overall, a good experience!
Great place to grad all tools, building materials and much more… u can also purchase water too… amazing
I bought Vengardkit for $23.36, only to get home and find that the box was missing the most important piece the exhaust hose. Frustrated, and Unable to return to the store right away, due to my busy work schedule as an essential worker. I placed the box along with the receipt in my trunk, in case I was near the store on my way home from work. I was finally able to return to the store , on 6/24/20 , the original purchase was on 6/15/20. After waiting on the long return line , I encountered an employee by the name of Marshall.. I explained the situation to him in a very calm manner. Employee Marshall literally accused me of taking the hose out of the box and returning the box incomplete. After absorbing this humiliation. I asked employee Marshal, what would I gain by doing that. My original receipt was for a total of $73.56; why not bring everything back, if Im going steal.? A total disregard for customer satisfaction, complete disrespect to my character, and what I stand for.. I was finally refunded my money and shewd out of the way by employee Marshall. This store needs to train employees, to have better work ethics, and raise the awareness of employees on, what customer satisfaction truly means.
The absolute WORST service I have ever seen in a Home Depot, considering the pandemic I understand it is a hard time. My company comes to home depot every single day for material and this is the first Home Depot I was not only disrespected by an employee but it took us 12 employees to help get what we needed, one hand off to another until no one knew what to do (very simple material not to mention). While employees just stood around doing absolutely nothing. I am astonished this Home Depot is even open after experiencing what we just had. I cannot even give this place a star rating because they absolutely do not deserve it. The Home Depot company should really reconsider reevaluating this location completely. Everything is out of order including their employees. The Home Depot of Jamaica, NY.
Its good but when I went there the carts was next of home depot?.
If you dont have to! Then please dont go to this place!! # Rude Behavior,No Manner,Not helpful. They work there like someone is forcing them!! Not once,not twice ever time I go there it gets worse!!Few days ago when I went thereA person was returning something in a bag the cashier told him to put it back in the place he got it from!!!!They need Batter customer service period.
I needed mulch and the guys helped me get what I needed. Only thing annoying is there isnt a cashier available on the roof all the time so I had to check out twice. Otherwise, the store serves it purpose.
Staff are ridiculous. God forbid if you need help with anything, good luck finding the correct person. Be prepared to spend at least an hour even on a quick grab if you need something custom fit (blinds or keys etc.)Other than that, great store, great stock, usually clean.
Didnt have item & did not know what it wasat first. Also not enough employees to help. The ones who did finally help were polite though.
They have change to fit the situation we are now facing. Line are formrd on the outside though they may be long just be patient it moves fast makes to make a list of the things you are purchasing so when you go in get the you require make your purchase and out the door browsing at this time is not needed have consideration for the others waiting on line to get in just saying from my experience make things a whole lot easier
Went to purchase shade very low stock
Great workers. The lady at the paint section and another guy restocking were super friendly and helpful. Thanks guys!
If you have full knowledge of everything Home depot, then its a well stocked store and youll be fine, but if you need assistance thats where youll encounter some issues. The only employees that are actually working are at the registers. The other employees are all scattered throughout the store, on their phones or just hanging out with each other. The few that answered simple questions were wrong. Im convinced that any random person can walk into this location throw on a Home Depot apron and have the exact same amount of knowledge if not more than the current employees working there.
I stopped by here for a water cooler at 9:30 p.m., Thursday, July 25, 2019. The merchandise was moderately easy to find, but the checkout line was very long and stunningly slow. I waited in line for 15 minutes! It was also difficult to find available shopping carts and only two checkout line we open.
I cant tell you it is nice and neat, because of the construction material,but things are in place, workers are available to help out with questions and directions to where to find what I am looking for. Cashier, there are personal guide you to next available.I like and I recommend this place.
Good selections well organized but unfortunately gardening staff do not seem to know very much about gardening
Closing hour and 8 different people helped me find the things I needed without making me feeling like they were ready for me to get out. Amazing customer service tonight!! Thanks for your help closing crew..they deserve some type of bonus for sure.
The Lady at the paint dept is bit rude. Instead of helping me told me why I dont know the color variation. Will expect more improvement in the customer service.
They dont carry propane tanks. But the lady at the escalator was nice.
Always get my military discount and great for household products for repairs and projects
I lovem Home Depo but the Post Covid-19 has been a challenge getting floor assistance... even when requested on the PA system they are MIAs
Referred from another Home Depot that this branch has 12 security bar in stock. None when asked, tell me to purchase online was the worker recommendation, instead of looking in warehouse for item. Part 2 of 2 for no item referred by website. Found 4 security bar at unpopular chain hardware store. Unbelievable, no one is smart enough at Home Depot to update their website?!?
Christmas machandise are in! Great place to shop, very clean and organized. Shelves are fully stocked, but overall Customer Service could be way better.
This place is ok, but it can be improved. There is little to no sales help. No one avails themselves . You have to try finding an employee with an orange apron. When you finally find someone, they usually say Thats not my department and simply walk away. They have more choices than the small mom and pop hardware stores but try getting sales help. I prefer the Home Depot on 23 street in Manhattan because the customer service is better. I wish they carried more products made in the U.S.A. I want to buy quality, not something that will break on me. They have a 90 day return policy and the store is generally clean, even the bathrooms. They open at 6:00 in the morning and close late. The closest bus to go home is just a block away. Tools can be rented as well as a truck. Day laborers are usually hanging outside early, so arranging a crew for a job is a breeze. Home Depot can also help with installations also...
Never think Ill get the hang of a store layout where you cant use a shopping cart, I wont ever try maneuvering around the people who frequent these places for work goods with a supermarket cart and he has lumber and metal on their orange dolly lol, other than that great selection compared to its competitors.
Ppl that work there, dont want to help, or treat you like your bothering them, if asking for help, horrible customer service!
They had everything I needed and were very helpful. Well the two customer reps I asked. Prices could have been better but thats a corporate issue. Smaller than the Rockaway location but nothing missing so its fine.
Service was non-existent. Arrived in the store at 8:24 pm and could not find the rep in the drop ceiling department to help. It took 1 hour and 5 minutes of going back and forth to different associates, someone being paged twice (still didnt turn up). An associate from another department helped me. I left the store at 9:33, not getting the items I really needed and feeling quite annoyed. Will try my luck tomorrow at Lowes.
Its convenient while in the general area but staff isnt as helpful as in other locations. Using in store pick up of Home Depot online purchases are handled well and is a great option to avoid shipping charges on orders that may otherwise include them if shipped to your home.
Customer was horrible. It felt like I was bothering the Home Depot employees whenever I asked a questions about a item I was interested in. Definitely not coming back to this place or sending my friends in family
Very nice customer service. They take returns with no problems, even if the product is opened. They have everything you could need for the home and garden.
Convenient store to shop for building materials. Some departments do not have enough items, maybe delivery is delayed by covid-19 rules and requirements.
Ordered an item in April, pick up date schedule in June (while I was out of town). Call them for extension they said okay, later cancelled my order. Customer service is poor! They didnt offer to help! Never returning to this store. Poor service!
Love this place..super good.
Im usually able to find what I need. They have a good variety of hardware , electrical, and much more. Helpful staff
Had everything I needed to do the job
I brought some stuff and my mom didnt come they said they were out of stock how can home depot be a Billion dollar company and they are out of stock for a mop thats a Hot commodity
On April 2020 I purchased a refrigerator from Home Depot the brand is a Samsung I paid extra money to have the old one taken. When they delivered the new refrigerator they didn’t take the old one claiming there were shattered glasses which was a lie. Second senecio I also purchase a brand new stove I paid $340.00 to have it installed when the stove arrived at my house the person said I had to wait for 48hours for installation because he is not licensed. Home Depot did not informed me I had to wait for 48 hours, nor that they wouldn’t fixed any appliance if it’s broken. Please be careful when purchasing appliances from Home Depot
Home Depot never lets me down on home improvement items I need. The selection is great and the prices are kind to the pocket. Its refreshing that customers chat you up easily.
My favorite HD. I like going there even though I live in the Bronx. The majority of the associates are pleasant as well as helpful and knowledgeable about the stores products. I tend to go at night when the store is not too crazy. So far they have had everything I have gone in to purchase.
Nice store with friendly staff, but no assistance in the hardware section. The staff in the rental section were extremely friendly. All in all, I will visit again.✋
No one picks up when you call
Who ever runs the key kiosk hides all day. All home depot you have to expect a wait. But this guy was apparently known for hiding. Smh
I went to buy something to unclog my kitchen sink, good service there was a young man I forgot his name but he was really helpful when finding the aisle for Drano(what I originally came for). Another associate I asked for recommendation by the name of Chin I believe recommended me another product and I think the name was Instant power, he was really helpful. I used it, my sink was already working!
This home depot is one of the least places I like to visit. I only go there when I need something quick and they may not even have it. This locations staff is very unfriendly and do not like to help its customers. The front of the store is always loaded with vans and work trucks and the parking lot upstairs almost never has parking. This to me is funny because the customers in the store dont match up to the cars in the parking lot. Almost as people just parking and leaving their vehicles there. The store is very unorganized and the people running it dont understand the product their selling. Would I recommend this location to any one? Id say no to that. Drive a little further and go to another store maybee the Rocaway Blvd location.
Great accessibility near my home…I love it!
So many employees getting payed for nothing!Youll spend half an hour looking for help than another 20 minutes following someone that pretends to know what you need and eventually realize there is no one that can help to find the simplest thing.Not to mention the cashiers that work like they do you a favor moving at all.A bunch of useless people gathered in one place.
Not enough cashiers. inventory needs to be restocked in many departments other than that I shop at least 3 times a week at multiple homedepots. Their return policy is outstanding
I needed to purchase an electric panel box and my electrician wrote specific instructions on what I would purchase. Well, I left the list home and was at a total lost. That is until Clara came to the rescue. She was knowledgeable and extremely helpful. The excellent customer service demonstrated by Clara of the Jamaica store is exemplary.
Great selection clean store. Staffing is horrible. Whats the point of self check out if the attendant is not there to help for things like checking ID and large items. I would use the regular like but those are insanely long.
In and out in a minute went in to get bug spray,Only problem I encountered was not able to use cash at the self check out
Needed to purchase a door no one was working at the department and they said theres no one to help me at the moment. I decided to go to pick my paint color, also no one working. Asked other employees they said they will call someone over the PA system. Asked 3 people for their manager no manager available. Finally after 20 mins a worker came over and started to help the 5 people waiting for paint.
Good place to shop
Not a bad store, convenient location now the person in the paint dept I am sorry I did not get his name when asked about the ups paint we all know its priced at $9 for the gallon, the quart I am pretty sure its around $2 maybe less there were no prices listed on the cans of paint, none of them had a price the person behind the counter when asked first sayed $12 for the quart, then when I sayed how come he sayed $10 I guess the money its going in his pocket, every other home depot had prices on these cans but not this store and they allow this guy to make his own price, this is reflecting really bad on the store...I would not go there again
STAY AWAYits the worst location of home depot to shop if u ever need to go to home depot do not touch that location remamber I warned u starting from ripping u off like crazy as a customer that spends a million dollar a year I can say it. The manager over there has no idea how to treat customers Youll get stuff sorted quicker by talking to the wall.STAY AWAY
Donna and Kamal were great with customer service. Helped me and made sure I walked out with all the products I wanted.
HD had everything I needed and there was an available salesperson. Wonderful experience!
I was watching closely to how they have instilled the social distance guide lines and they were on point. There were people in the stores with no mask. If thats a concern of yours, keep your mask on
It is a very large and fully stock store with reasonable prices in every department. It is conveniently located in a very busy shopping district and has long business hours. Staff members are all friendly, helpful & knowledgeable. Should you need help locating an item, staff members are always available to assist. This large store has a parking lot. It is near many buses which run on Jamaica Avenue. It is also not too far from the Jamaica Subway Station.
This Home Depot is always messy. Getting help from the staff is nearly impossible. It is very difficult to find anything at this Home Depot. If given the opportunity I will travel to a different Home Depot in a different city so that I can get a little bit of assistance when shopping for items.
I usually find what I am looking for here. I can even get silver keys which I like better than brass keys. I have a number of tools i use for a bicycle. some can only be found at a bike store. but there are some basic tools that can be found at both a bike store and home depot. in that case home depot prices always beat the bike shop prices. good prices and silver keys are why i keep going to home depot.
I love the the store but the samsung products are not recommended after a year you will have problems with icing.Do not buy fridge model RS25J500DSR/AA the ice maker will freeze over, useless after that and the trays will accumulate ice and your not able to draw it back to open, freeze stock. Mopping everyday will be a regular thing with this model. It was a mistake i dont want you to make.
It was one of the best shopping experiences I had the associate were very helpful great customer service 👏👌
I must say I was very pleased with my visit to HD today,the store had adequate amount of associates to assist you. I was so surprise that I asked the associate who was assisting me if they hired more employees, usually I would have gotten frustrated waiting or looking for help
The staffs that I have dealt with are really nice and very helpful
Nice store with good helpful staff and ample parking.
I am ms. J hendrickson and when i went to home depot on jamaica there was no toilet tissue and no paper towels it is not well stock i would appreciate if not for me but for the neighbor hood it is a shopping area as well and they cause peoplento have to go some where else whats going on!!!!!
Employees are RUDE. Just a horrible experience coming to this store. No one seems to know anything and when they do get off they behind to help it’s with attitude and they still will send you home with the wrong items that you need. A huge hardware store and no one knows a thing about any appliance or tool in there.
This was by far the worst home depot Ive ever been to. I went in looking for wood with specific dimensions, asked 3 ppl for help at 3 different times and all they kept saying is look in aisle ___ check molding.. and everytime we came back telling HD staff that we couldnt find it and we needed help, they STILL wouldnt assist. Very aggravated at this place. Never again!
Its the best Ive had in a home depot store for awhile as I walked in the appliance area I was approched by a sales person had to exchange it and it was the vibes..
Elevated parking lot. Store was well stocked and prices clearly visible. Staff were friendly and knowledgeable about products offered. Check out was quick using self checkout.
They have many things like wood, vacuum cleaners, washing machines, dryers, ovens, microwave ovens, gloves and lots more plus they also have Christmas decorations and trees to the holiday season thats coming, so come on down to shop til you drop and get into the holiday spirit with friends and families.
Rented a snake to clean up the sewer drain. When I took it home it was not working. I called them from home about the problem and video taped it, to prove the machine was not working. They told me to bring it back. When I brought it back, and ask for a different snake, they said I have to pay again. My question is why would I pay full price for a faulty machine.
Everything for home improvement at great prices for both diyers and pros.
Prices have become outrageous
Waste of time. I even checked the website to see if they had what I needed in stock. When I showed up they didnt have what I needed. Staff was standing in the way of aisles chatting. Started to ask myself why I dont just shop online from brands that actually care.
I was in the store yesterday looking for some light bulbs , and one staff member was helpful in showing me a sample of the LED light bulbs and the purpose behind it. I was thrilled by the helpful service and I would definitely be back at The Home Depot again after Thanksgiving and beyond. Thanks to the Home Depot in Jamaica, Queens you have won another customer.
Always pretty well stockedFor me , I cant go in there without buying a plant.😄
My only issue is that parking was not available.
I love the garden section at Jamaica Home Depot has a good selection,but get there early..
People At the register a top notch eager to help you finish your shopping. And get you on your way to start your project.
I dont enjoy the ones located in my area. They dont have the veriaty and size ,so the selections are few and picked over. Green Acres is my new favorite.
Consistently most convenient store for home and business fixings. Knowledgeable staff provide great information for novices customers like me.
Atmosphere was great. Items easy to find. Plenty of hand sanitizer placed throughout the store.
One of my homes away from home to build my home the only I dont appreciate is being treated like a thief upon exiting. So I just keep walking and only stop to present my valid receipt if the machine at the door sounds off.
Everything in the world is here. Slow cashiers, but helpful people
Dorett is the worst store manager I’ve ever delt with in my entire life..... she couldn’t even have an associate cut me a simple key very sad.....
This is very bad store of home depot, there are a lot of people but no one willing to help, price is high compare to another branc.
Took too long to get a associate
Great store to shop
Thank goodness Home Depot is back!!! Before the Pandemic this location had issues, but I was able to get vital home needs with great customer service & ease of mind!
Pretty large parking lot.Staff are helpful if you find one available as it can be quite busy.Things can be hard to find, but once you find it you have many choices regarding brands.Prices are affordable and wont break the bank.
Excellent Staff Assistantships In moving my bought In door Air-conditioner.
Wasnt so obvious where to park if you arent a regular. The main level is for contractor pick up only. The escalator wasnt working which was a disappointment. I was on self check out and some random cashier xame by scanned my items, no greeting, communication or anything. Apparently I had to wait until her scan showed up at my kiosk. A heads up would have been nice
Its good except the return section.All MEAN type of Ladies working in the section!!!!
Very nice customer service and wonderful garden selection. They take returns with no problems.
Totally garbage no body help you
Did not like the service. Full of lazy people. I had to wait 20 min to get assistence from some one. Lady on lighe section was in break and no one was willing to help. Ask assistent manager for help named jain but she tried to call the right person. When the lady came i found she never been in break and ignored to help while other associate was calling her. So bad. However i am not going there anymore. I just ruin my 45 min.
Just needed to purchase a small box and boxing peanuts. Unfortunately, they didnt have boxing peanuts. Besides that, Home Depot was cool.
Nice place you get everything you need for home repair
Horrible location. They have people watching your every move and how long you park. They towed my car thinking that I left and I never left the store. Was inside the entire time....I returned every item and went to lowes. Disgrace to treat customers this way.
I was buying paint for my house , worst customer service ever in the paint department section. The girl had a huge attitute and on top of that gave me the wrong paint. Home Depo needs to hire more mature people not highschool kids that have no idea what the value of a dollar is. Becuse this cost me money and time.
I forgot my receipt for an item the sales person could not find the sky in their computer system. He gets mad at me and says I am holding up the line. I walk to the aisle not even a minute and found the item.
Need improvement,in helping customers.
Like every other Home Depot. Well stocked with a variety of stuff, and a helpful and friendly staff.
At this location checkouts are quick no waiting on lines.
Not enough help assistance.
This location is much better than the one near Trader Joes the staff is generally helpful and knowledge.
Total reviews rating 4.1
199 Reviews for The Home Depot 2023:
Review №1
2022-05-04I have been going to this Home Depot for years and it never fails, I always find what I need, I go here specially because it has a terrace garden. It’s a great one to grab some plants while strolling inside the store.
Review №2
2022-05-10Its just 2 blocks away from my store . Employees r very friendly. I love this store very much
Review №3
2022-04-05This store is located in a place where roads are mostly busy and there is no roadside legal parking. But, like other home Depot, this store has its own big parking in ground and in second floor. Customer service Ill give 3 out of 5 but other features are good. I included availability, and how how easy to find items in customer service. It has self check out. Check out is fast.
Review №4
2022-05-19Great location, good parking and a great variety of hardware and planting item needs.All that aside not a good location for Military/Veteransdiscount(s) this location wants you to download an app and register for discount.Being a veteran and a marketing major, I know this will cause unwanted e-mails from Home Depot, and it’s various affiliates that e-mail you unwanted surveys and goods. I just want to shop for what I want and get out !I do not want the extra BS. So since this location wouldn’t honor discount without signing up, I went to another location several miles away, but I was happy in the end.Avoid this location if you are a Veteran or currently serving, and keep your private life “private”.
Review №5
2022-05-24We always love visiting Home Depot, except this one Home Depot. One of the staff was very rude. She didn’t want to answer my question. She wasn’t helpful at all. She fixed up the tiles right after I touched them and had an attitude that seems like I made a mess. She even told my child do not touch the tiles. Terrible experience. Maybe just one person had a one bad day. But i will never go to this location again.
Review №6
2022-06-19I don’t write reviews, but I had to share about this terrible experience with Home Depot. I ordered a stackable washer and dryer that was suppose to be delivered a week after ordering. When the delivery crew (who were nice people) get there, they stated there was no stacking kit attached to the order. I called customer service they stated that the stacking kit was in a different order (which I had to pay for with a almost $60 appliance delivery fee) that order was apparently on back order. It took about 3 weeks to get the stacking kit and try the delivery again. Now for the second delivery date the delivery crew stated that it was the incorrect stacking kit (but the customer service person ordered it for me). Now I need to return the old stacking kit to get the new one and I am having so many issues with this return. This has been a two month process to get a washer and dryer installed and still nothing is complete. Do better!!
Review №7
2021-03-25I ordered a shed online and had it delivered to this store. The price was extremely better than Amazon. The staff was very helpful, knowledgeable and efficient. Great all-round service! I will be checking out Home Depot more often for my online purchases! I love their large and healthy looking palm trees. I think I will be buying some later!
Review №8
2022-06-04Store manager Dorett Cox runs and amazing operation at the Jamaica Home Depot!! Today we were in there looking for marigolds and other items. She was on the floor assisting us and other customers. We were pleasantly surprised when we realized it was the store manager helping us. As we continued to shop, the entire team at the Jamaica location was not only extremely helpful, but so friendly and happy to help! We have other Home Depot’s closer to us but we go out of our way to go to the Jamaica location because it is such a pleasant shopping experience! Thank you to Dorett and her team! All Home Depot’s should follow the example you set!!!
Review №9
2022-06-28My aunt has always goes to this location because it is the nearest one. Today was her first experience that customer service and assistance was the worst. Made her feel that helping senior citizens isn’t important to assist.
Review №10
2020-12-20Its my first time to buy something from this store. Really big big store . Full of product. Each and every product are seperated . self full of product. Price not too high.Employee really friendly and very helpful. Restroom available.