Kerbside pickup
Yes
The Home Depot in Watertown
Categories
Location on the map
Watertown, Jefferson County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Light bulbs
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 315-788-8539
Site: https://www.homedepot.com/l/Wate...
Site: https://www.homedepot.com/l/Wate...
Opening hours
- Monday:6AM–10PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
The Home Depot in other cities:
Comments (199)
Can I give negative stars??? We ordered carpet for our downstairs and 4 weeks later, the day before installation, they say they just noticed it was damaged. So we had to wait 3 more weeks for a replacement. And then they start installing the wrong carpet. So now I have to wait even longer AGAIN for them to come back and rip it back up and replace it AGAIN. Thjs has cost me 2 days of leave from work, and moving my furniture around twice, soon to be a third. I will Never EVER buy from them again. EVER.Oh and update, when they ordered they ordered the new one, ypu guessed it we had to wait longer because the manager ordered the wrong size.
I like the prices and availability. Staff has always been helpful and their order pickup is quick and easy
I would not recommend that anyone within the military community on Fort Drum shop at this Home Depot. My wife and I ordered a new washer and dryer set from them on December 22nd 2021 and was told it would be delivered on January 12th 2022. When the date came around for our delivery we sat around all day waiting for the delivery just to be told at the end of the day after our delivery time that the drivers that were contracted out forgot their ID cards and could not get on base. Our new date was scheduled for the 15th and the day prior we were called and told they can not deliver because of the snow storms that were going to take place on the following Monday (the 17th) along with windchills for that Saturday. I am unsure how the outside temperature affects an inside install for a delivery but whatever, we were given a new date of delivery of the 16th (same temperatures and same snow storm the following date) I waited at home and again had to cancel plans to ensure someone over the age of 18 was at the residence to be left with a no show and no call. When I called Spirit Logistics today the 17th I was informed the delivery drivers tried to call me because they forgot their ID cards once again. This was a lie as there was no missed calls from Spirit Logistics and I was finally given the option to pick up the washer and dryer myself at the home depot on Wednesday the 19th. It is absolutely crazy that Home Depot charges people to have delivery and installation for their new appliances but fails to actually deliver.
I did not get his name, but here is a hard working Patriot ensuring I made the right selection of wood, cut it like a pro, pointed me straight to other things I needed to pick up, courteous, friendly, and worked hard on under pressure with multiple requests from other customers. All stemming from walking by him while he was busy, but he made time to ask if I was good, and away he went. Like a professional. During current times, THIS is someone who needs to be out front, leading others. He represented Home Depot like a champ. Will be back because of him. If someone knows who he is, please extend my gratitude.
I want to get a color match on paint, The paint department said they couldn’t match the color after I showed him the color on my phone… for a hot tub I needed it to come close but not Necessary to match the cover. Being that I am partially colorblind I was hoping for help matching a color close to what I need. The customer is on their own in the paint department.
Had a Great experience with sales specialist Melinda Hutt she remember us from helping us from a week ago, friendly , very helpful.
Nice store. Helpful staff. Like everywhere in the US, stock is slim and hired help is needed due to Covid.
I did not find a husband. 🤣 I did however encounter a ton of super friendly people from customers to employees. Employees were quick about showing up and helping. One gentleman even grabbed me a cart when I was struggling to carry everything Id grabbed for my project. 10/10 recommend for youre project needs!
Not impressed. I ordered 3 doors in June, received a phone call end of June saying they would be delivered July 8th. I went into the store, had all 3 there! Never called, no delivery scheduled. Hopefully I get refunded for the delivery fee since I ended up picking up.Im giving two stars because the customer service by Jada was excellent!
Clean with very friendly staff. Was easy to find what I needed to repair a bathroom wall. Priced out some plants for a living viviarium that I plan to do.
Very high prices and in cordless power tools theyll sell you things separately instead of tool kits. They make more money this way. And they wonder why the local lowes is always busy vs the local home depot.
First I want to say Keisha in the washer and dryer area is absolutely amazing. She helped us throughout our entire purchase, and the aftermath of a horrible delivery experience. I’m giving 4 stars Bc if it wasn’t for her, I would give 0 stars after what we experienced in our delivery and installment. So, secondly the reason I took 1 star away is because of the delivery people who came to our home.. I would give them 0 stars. Very rude, disrespectful, and inappropriate. They never finished the job, Bc they did not have our hoses, and then joked with us about how we should cash app them a tip… and how when we go to the store they will cashapp us a refund… this is not funny. I was really disappointed but keisha was amazing during the process so therefore I say thank you Keisha and her manager, for being sincere about the delivery issue.
Was good service. But as an older woman with bags of potting soil no one was there to help me load in the car. Spent 100 there. I didnt my think I will shop there again.
Tryed to pay bill with cashiers check they would not except it.came back the next day with cash. They would not let me pay bill off. Said I could only pay 3000 per day on my bill.Told me I would either have to come back tomorrow or leave money with them (with no receipt)and they would pay it for me . Very unprofessional.
Never order online from this place.I ordered a part for my riding mower, 10 days later ( which is Ok) it arrived at the store. I went in to pick it up and was told they lost it.They tried to reorder it just to find out that it is back ordered and have no idea when or if they can get it.They said I should give them a couple weeks to find the one I ordered. So now I wait for them to search the store for my package? I have to drive 40 mins one way to get to this store. NEVER AGAIN.
It was great until we went too cash out and a secret shopper followed us and stayed on us until we paid!! I am Italian and my husband is Black. That should explain it. When we actually are walking around 🛍️ two to three employees follow us. What a Black man isnt allowed to shop without being followed?? Rediculous!!
Its a decently stocked Home Depot, nothing special just a home depot!
They are consistently a top notch home improvement store. Over the top helpful and can find what you need 99% of the time. They carry so many odds and ends that most do not. Great job Home Depot.
Extremely slow service. Nobody at pro desk. Multiple employees walk by you but are of no help and don’t even acknowledge you. As someone who has spent tens of thousands of dollars here in the past year it is extremely disappointing. I was told to wait until someone came back from a lunch break to process a $3,500 order.
I shop this store very often,, i want to let the manager know that i feel that Cryistel at the customer service counter is a great help as is all the people you have there. they go out of their way to help.,, unlike lowes. Cryistal goes out of her way to satisfy my needs. she needs a pat on the back and is valued employee.. corporate needs to know this,,,thank you
Items on the website and on the app were not in store where they claimed on the store map. Couldnt find the air purifier section let alone the one I was looking for. Couldnt find it with whatever app the staff there uses either. The only reason they get a 3 instead of a 1 was because the lady that tried her best to help was a lovely person. Went to Walmart to buy the purifier. Wont go back to this home depot again unless I absolutely have to.
They were so incredibly nice it was unbelievable. We got there about half an hour before closing and felt so bad we needed a couple pieces of wood cut and they had someone else with a bunch of wood and we waited by the time we got done with out plywood we need some 2x4s cut and it was just 8 when we got to cut and the person who helped us with the plywood was amazing and the 2x4. When time to cash out there were quite a few people who had walked it minuted before and got a bunch of stuff but they were nice and friendly. We apologized for being there so late and they at least sincerely sounding told us it was okay.
Great place Always have what I need!!
Wouldnt price match wire with Lowes price.
Staff wasWent here to buy a toolbox.To sum it up: It was mispriced and I wasnt paying full price.They fixed that, I still got a military discount and had it shipped to my house with absolutely no issues whatsoever. Im very pleased. Just a couple weeks ago i bought some Milwaukee stuff too so this location will be getting lots of business from me!
Place was great but it always reminds me of the people I cant stand, cause you know how people are always depoting now a days? Well I hate the ones that do that at home constantly instead of out in the wilderness where the cave men depoted
Purchased item online for far less then other retailers had for the same item. Purchase was easy, updated information throughout process, including shipping and store delivery. Easy in store pick-up. Curbside pick-up was also available.
Usually got what I need, we’ll supplied and solid staff.
They have everything you could need but dealing with their rude and lackadaisical employees isnt worth it. Only reason I ever go here is when Lowes is sold out of what I need. That was the case today, same routine from the Depot Associates.
Especially recommend Behr paints. You might want to shop around for home improvement items, but their prices are generally fair and products decent quality.
Overall, decent visit, but few helpers available during last hour open, which I cant really blame them for. Went for some garden equipment and maybe sliding screen door. Garden equipment was easy to find, had great samples for waving about...err...testing fit, finish, balance, etc. Sliding screen doors had nobody in the section, little selection, and what they had was a bit beat up.
I love home improvement places. I needed help finding a product and I was able to find help AND they were really friendly. Product I went in to buy was cheaper there than anywhere else.
Very quick trip to the store. Stan was able to help us find everything we were looking for quickly. Associates were very helpful .I highly recommend trying this Home Depot
By far the worst experience Ive ever had. I ordered an item online for my kitchen. Item said it was in so I drove the 30 mins there, just to be told it hasnt arrived yet. So I requested it to be put on hold till my other item arrives, 2 separate employees told me that was fine. 2 days later I get a call that my item was in, I again requested it be put on hold till my other item came in. Today I received an email canceling my order, I called and the employees response was that they can only hold items for 7 days. ARE YOU SERIOUS!!! NOT ONE OF THE OTHER 3 EMPLOYEES EVER MENTIONED THAT. so, infuriating and unprofessional... i will take my business elsewhere from now on..
Absolutely awful. Never again!!!!! Half a star and thats being generous!
I’m just going to say that I am giving Home Depot a full five stars completely based on the fact that they answer their phones unlike Lowe’s!!! Honestly this is the make or break of good business!!
Donna, Is An Excellent Sales Associate, Very Courteous And Very Helpful in Providing Service for Me and My Son while Cashing Us Out Today, She is One of Your Best Employees, Please Pass On A Job Well Done From I and My Son!!!
Travelling through Upstate New York we came across this little Home Depot. This location seems to be kind of all by itself where there wasnt a lot of traffic around for other big stores. It was easy to navigate inside as the staff were very friendly very helpful in helping us what we needed to find. I recommend this location as its not very busy and you can get everything all Under One Roof
Employee were great but you need to stock more decking lumber.Could only get half of what was needed. I used my 12months interest free coupon and when I go back for the rest of the lumber I wont have that option.
Ed that works in the lumber department was EXCELLENT! I am working on three consecutive projects and needed multiple cuts. Ed was courteous, friendly, made my family laugh and was just a pleasure to be around while he cut the wood I needed for an hour or more. Highly recommend!
Went in looking for some rain gutter parts to fix my gutters all the workers are all standing down by the doors waiting for contractors so they can make money running their stuff for them. I left empty handed cause nobody to help you find anything!
Has what you need, good selection.. But getting anyone to help you or to even get the keys for power tools is like pulling teeth. I dont think anyone wanted to work when I was there..
Well I have always went to HD for stuff, most of the workers there are really great, just today, I needed help with something the guy was great, Home Depot is a 10 in my books.👍👍👍
I beleave any store that sells lawn equipment such as mowers or power trimmers should have to stock parts for them and have someone trained in how they work not someone from flowers or lumber
Ordered a faucet online, was told by the store clerk it would be in approximately 3 business days. Ten days later, I still didnt receive my product. I called the store directly in Watertown, the customer service center hung up on me. I tried to explain that the tracking said delivering today.On Tuesday, now day 11, my contractor is held up. I called the 1_800 customer service. The lady was so scripted. Im sorry maam I understand maam She checked with the shopping company only to find the product was never placed kn the truck. It would be another 5-7 days, no option of overnight shipment.The senior team decided to offer me 10% off my next purchase. Thanks for nothing Home Depot. You have bigger in store deductions daily. Additionally my parents and military friends receive 10% off daily (as they should)Thanks for nothing.
Home depot is my happy place. When im sad or blue, I just go there and walk around the lumber and paint department, and I suddenly feel happier. I may or may not leave with abunch of project lumber or paint, but thats another story all together.
Kimberly at the front desk was very helpful.
I inquired to the manager about the price of the end of the season vegetation. He didnt know and sent me to the department head and he didnt know and he pawned me off to a helpful associate who finally arrived and was supremely helpful. Otherwise another good visit. Still trying to decide if I prefer orange or blue?
My other half is/was deploying and our washer and dryer decided to quit on me. My first thought was Home Depot to buy an appliance. I looked up what I wanted and called the store. They confirmed they had what I wanted in stock for pick up today. The associate said that normally they don’t have them in stock but they did have the washer I wanted. We loaded up our 4 kids and went to get it. When we got there we learned it was a refurbished model, then SURPRISE, and it was the model up so it was more expensive. We were going to get it anyhow, at a $300 higher price difference even refurbished, as long as the manager would agree to sell us the floor model. The very sweet associate went and asked. The “manager on duty” (I was told it was not the store manager) wouldn’t sell us the floor model dryer under any circumstances. Even though we drove 30 minutes there on the promise that they had the model in stock I wanted to take home today (which they didn’t have) and they would have made over an $1800 sale!!!Moral of the story, even though this Home Depot is in a Military Instillation town and they “Say” they support the military, the management is not in ANY WAY friendly or understanding of an active duty military family and their needs as their soldier deploys.I was HIGHLY disappointed.I wish I hadn’t wasted my time (which is VERY precious with my soldier leaving) or my gas to go to this store.I do not recommend shopping here.
Great experience! They had what I needed and all of the staff was very helpful and pleasant. My favorite place to shop!
Priya and Tom, very pleasant and helpful.
Scam Alert ----------Horrible store. I purchased measurements for Windows to have them ordered right. Instead the measurer did not not order the correct windows he picked the more expensive way which is new construction instead of replacement windows. So they could then turn around and charge more for installation. I cancelled the installation and found a new contractor for $1100 difference on just installation. My contractor informed the manager Herb at the store who said he would make it right. The next day when trying to reorder they didnt allow him to and now are requesting for 15% restocking fee. This purchase was made on their cc and they are not honoring the 1 year hassle free return. I have contacted the window company and they have no problem with the windows being returned. Its all about them cheating innocent people out of money. Maybe they should reimburse me my pay per an hour for my time lost having to deal with their incompetence.
Terrible service in cabinets. Had Home Depot give me a quote for a cabinet and drawer few weeks ago. Went back today with order and Joshua told me there was nothing he could do for me. He got into the same website the woman who gave me the order to begin with but NOW he cant help me. No explanation is to why. It was obvious he didnt want to bother with my small order. I will go to Lowes. Canceling my Home Depot charge card.Update: another employee in the kitchen cabinet department actually was able to login to a computer and complete my order. I gave her the EXACT MEASUREMENTS of the door and cabinet. I couldnt have been more specific. The door arrived yesterday and its TOO SMALL! How can someone screw up an order this simple?? She made a mistake and the other employee couldnt access information on a computer. I have no confidence in Home Depot. I would like the Manager of this store to give their employees more Training.
Great store, lots of great deals. Consistenty out of certain products. Customer service could have been a bit more helpful. Find it yourself or order it online. Dont expect much assistance in the store.
Usually have what I need, prices are good and they have wifi. Military discount is now done through the HD App.
Place keeps going downhill. Online is a bad call. Placed multiple orders & after waiting 8+ hrs, called to check one. I HAD TO CALL 8 hrs later to find out they didn’t know if they had one item. And would I be willing to sub since they don’t. That isn’t customer service. That’s a customer doing work for the employee. Maybe get rid of the lazy ones or drop prices since I’m doing the work myself
Nightmare process when purchased shower online to pick up in store. Showerside panels were crushed. Took three hours and two return trips. Uncoordinated, awful and much time wasted. Tried work with them to trade damaged pieces but, ended up getting a refund and going elsewhere. I’m not sure I’ll ever shop here again.
I wish the doors we went to check out were on the floor instead of way up high on the top shelves. I would have liked to have been able to get a close up view.
I used to think that Home Depot and Lowes were pretty much the same. Not any more. Home Depot wanted to charge me many thousands of dollars more than any other company to install a new boiler. Theirs was much smaller than the other estimates too. When I complained, HD customer service wrote me back that that their prices were competitive. Then, when I wanted to buy a stove, I found out that it was less online and they wanted to charge me $100 to deliver and setup. It is $26.98 to order online, have it delivered and setup including the power cord. What gives? So, Ive switched to Lowes.
Was looking for refrigerator and just wanting information. Keisha Hicks was very helpful. Definite asset to Home Depot.
Service is ok just not much garden supplies but if your going for lumber and tools or hardware its a great place to check out and compare prices.
The service is great prices are average but in the line of help and after explain they took the time to help me figure out what I needed to accomplish my project rating 1 to 10 my rating is clearly a 10
I hate to have some meal work done I went to Lowes first and their saw was broke. I met at incidentally? So I took myself and went to my trusted old Home Depot and was able to get help my lumber cut and everything went very well my project was finished in no time. I usually joke with my wife that whatever project Im working on take about 5 years. But when you working with good people like at Home Depot its fantastic!
I went in needing parts to a gas dryer not knowing much of what Im doing one of the employs explained to me exactly what I needed to do not sure of his last name but his 1st name was John he was the best. Not only did he give me all the parts that I needed he told me the instructions step-by-step from the gas out of the wall to my dryer and made sure I knew what I was doing if I could give him 10 stars I would.
I come here for all of my paint. Outside of that I dont find myself visiting often. Just isnt as welcoming as their competitor unfortunately. They also dont offer a military discount to my knowledge which I find very generous of Lowes. Im not in the military, I just am supportive of the men and women that fight for our country.
Every employee was friendly, courteous and helpful. I can go in any section of the store and ask where to find something in a different section and theyre knowledgeable about where it is.Store is very clean, and even the parking lot is in good shape considering the amount of snow weve had.
If I am not @ Lowes, Im here! Both great stores but with slight differences..HD is a little less of a contractor store & slightly more of a homeowners store have good friends @ both, if you cant find what you need @one, the other is sure to have it!
Ordered a stackable washer and dryer with all the accessories to install them. They were delivered without the vital accessories and mounts. They were supposed to make the doors open the same direction and didnt. They literally dropped them off in the middle of my house and left. If there was a way to give negative or no stars I would. Terrible service!!
Compared to the Watertown Lowes, Home Depot is a joke. Service, selection organization all terrible. I have been here 4 times, all bad experiences. If you need something, go to lowes or Whites Lumber!
Very happy with the associates willingness to help. Home Depot has a much better selection of the items I usually need. Great store.
Clean and organized. Fast friendly service! Love how they have veterans parking.... Thats awesome how they think of our vets!
Came in about 9:00 am. Was trying to buy paint and supplies today for a DIY project and the person at the paint counter told me I dont have time to be explaining to you for 5 minutes. as soon as I walked up. And when I asked him what kind of brushes he recommended he just pointed to the brushes and said There are brushes over there. Ive worked in customer service before so I get being busy sometimes, but he didnt have to be rude. He couldve said Ill be just a moment. or Let me page someone to help you. I promptly left and went to Lowes. Wont be coming back.
They had what I needed and the associates were friendly and knowledgeable.
No trouble finding what I went after. Store near and clean. Checking out was easy.
Customer service was excellent they greeted me and handled my pickup order fast. Helped me load my grill in my truck too.
I find the staff in the appliance section unhelpful.
We ordered a whirlpool stove a fridge. When they delivered stove it would not turn on, showed error. 3 weeks later and 4 reschedule later, due to errors on their part... we have no stove, we have no cooperation and still have. Bracket installed in our kitchen that no one will come and remove. I am beyond frustrated and cannot believe how inefficient and unprofessional the whole experience has been .
Home Depot in Watertown New York, excellent customer service, outstanding customer service with excellent knowledge of all areas of building appliance tools lumber paint flooring the list goes on, but the Home Depot staff has the right people in place to listen to the customer so this customer can get the right product and feel good about it. Excellent Management staff, excellent customer service agents are always there to help the customer.Home Depot customer service agents develop a customer relationship which each customer to develop an outstanding relationship between the customer service agents and the customers.Once you go to the Home Depot in Watertown New York you’ll have a wonderful experience that you will tell your friends and family about and that will be the store that you will stop at to get all your building, home remodeling etcThe Home Depot management staff and the customer service staff supports the United States military. They also support the US Army 10th mountain division, they are a strong supporter of theDaniel Alzheimer event. They are a very strong supporter of the feed for vets program. They also support all local community events.I like to express my sincere thanks to all the customer service agents, and the Administration staff and everyone else who works for the Home DepotGreat JobClimb To Glory
Hard to find someone to assist. Everyone is in a hurry.
Busy and employees are rushing to get you out of line....clean and friendly just slow down and smell the roses
Isle 5 was closed and I needed a circuit breaker so will have to make another trip
I can usually find what I want or need for my home, service is good and most of the staff is friendly
Untrustworthy. Yet again, we went into a local store and asked to have the old dishwasher taken out and the new one installed. After we wait all day and the guys finally get here, they are not qualified to install the washer. Wasted our time and money. I hate to say it but moats of the stores around here have horrible service. I have added Home Depot to that list.
They actually had everything I was looking for very well stocked store
I had an unsual project of building a Bailey Chair for a dog and Brian was extremely helpful as well as having a couple of good ideas to help out. He definitely sold the whole project and really tried to understand what I was creating.
Great Selection...but ya better wear good Shoes cause your gonna do some walking...if you dont know where your goods are your better off searching yourself cause youll spend more Time looking for Staff.
Variety of pretty much everything, a lot to choose from. Its a pain when you looking so someone to help buy youll get the help eventually.
I am very unhappy with this store.They took my order, gave me an order number, but later lost the order. Now the item is no longer in stock and they deny I ever ordered the item.
As a professional, I prefer Home Depot. They usually have everything I need and their financial services in terms of payment method, rewards, discounts, credit lines, etc are superior.
I bought a heater which was reasonably priced. Went to the self checkout because it was busy. The self checkout is user friendly.
Great selection and good help
I called ahead, came in and waited ten minutes to rent a rug doctor, no one helped me.This is the first time Ive ever been to a home depot with this level of poor service.
My check out was stopped by an associate to review and make sure tye self checkout gave me all my discounts resulting in an additional 4$ savings. Thank you Home Depot for being awesome!
Bought a few doors today, the man who helped us can’t recall his name (had a beard) was fantastic. Knew every in and out and went above and beyond to help us. Give him a raise!
Great place to purchase gardening supplies and plants.tbh I am nervous about going into any store.but most of the customers wore masks and all employees did as well.
Exactly what you expect out of a big box store. Great deals but limited knowledge. If you have done your research I would recommend here or Lowes. Both places are about the same with near identical prices.
The store is very clean and orderly. They have a wide selection of tools and appliances. Christmas sales are in full swing with some great deals on tool kits and some power tools.
Love the home depot every thing is there at a good 👍 price
Its a good store just some stuff alittle over priced but its still a great store
The Home Depot Watertown NY Worst Store/Customer Service Ever For the rest of my life I will tell everyone that will listen DO NOT SHOP AT THE HOME DEPOT especially Watertown NY
Fine. Wish l had bought my 50 dollar grill at Walmart for 25
Had to pick up an order so it wouldnt get canceled even though I got the notice of the order being available for pickup the same morning.
Because of the virus scare they are out of a lot of stuff. At this time I would recommend going someplace else. Not to mention you have to chase people down to get help.
Have to say “Thank you,” to Louis” for helping to load the pavers into our vehicle. Great customer service.
4 months wait for countertops and contractor discount not applicable. Waited 3 months for kitchen cupboards!
Wish they gave first responders the same discounts as military. We put our lives at risk as well, only no guns for saftey only police officers carry weapons. EMS and firefighters as well as police officers should get the same as military. Wont shop there again any time soon. Lowes is our new hardware store.
I tried to call 3 times... I was unable to speak to anyone... I spent 10:14 on hold the first call... 4:25 the 2nd and :30 the 3rd. So if this is thier. Phone service, whats thier in person attention going to be like.??
My husband wld live in this store if he could,lol. Staff is always friendly and helpful,no complaints at all🙂
Went in and looked at faucets, then compared to amazon....wow! It was nice to go in and see them, but the prices were really high.
Great staff very covenant and they gave me my military discount Great job. from mac u.s. army retired
Ive always had a good experience at this store.
It seems like we are always at Home Depot buying something. They have a great selection and we always find the best deals in the clearance sections!
Great customer service. Helped us find exactly what we needed.
The customer service is WAY BETTER THAN LOWES, and they have more than decent prices for most things.
For Canadians its closest Home depot store with easy access from Hwy, well stocked with great price, accessible, large parking lot, friendly and always helpful stuff.#accessible #Watertown #homedepot
Didnt have what I needed this time.
Love. I can always find everything Im looking for in one trip. The employees are helpful and the supplies never fail.
Went for flowers they had on sale. The cashier had no idea what I was looking for.
Had everything I needed today. Great job Home Depot.😊
No respect from receiving office. For two pallets had to wait until next day. She forgot that i am a human i need a sower,food .... thanks so much
Excellant assistance with both a return and replacement air conditioner. Thank youSo proud to be apart of the. Home Depot team!
It took me 3 different workers that couldnt find what I was looking for-finally I went to the car & got my phone that showed me they had 20 in stock,I finally found a person to help,it shouldnt take 4 people to help me find what I came for-an electric space heater
The people are either very rude or very helpful.lm sure they are understaffed but maybe thats why.
The customer service is super! A wide variety of easy to find items! Highly recommended! Five stars! *****
Very poor customer service and availability of product dont sell somthing if your never gonna keep it in stock
Very helpful great staff clean store
Just went into browse as Im going to remodel the bathroom and gets lots of help cause I really dont know what Im doing.
Ordered exactly what I need and excellent customer service!
People at Home Depot were very helpful. Range hood that I bought is broken and trying to get a replacement part is horrible.
This location is just as good as any Home Depot to which Ive been. The customer service is always great.
Experienced employees and constantly updated sales prices.
I purchased plants. I thought they were on sale. They were not.
They lost the 5th star because I had to walk almost half the store to find someone to help. Dont know if it was the changing of the guard but it was a virtual ghost town in there.
Paint department is slow plus the pick and choose who they help dont bother standing in line its a waist of time.
I like lows better. Horrible customer service
Find whatever youre looking for on your own cause I didnt get any help from any employees !
While I didnt find exactly what I was looking for, I did find some other time things that I was interested in. I found what I wanted on line and could pickup in store. Like the whole locker deal.
Easy to find tools hardware etc, customer service is mediocre but they try to be helpful.
Excellent, every worker I met asked me if I needed help, and when I did need assistance they showed where the product was. GREAT
Cant get nobody to answer the phone cant get nobody to answer your questions makes me not want to shop there no more
Everyone was really friendly and helpfulKnew what they were talking about. Had what I needed. I recommend this location I Watertown ny. Great management thank you
This Home Depot has stuff that’s actually available to help!
Love this place. Its my toy store. Im here 3 to 4 times a week.
This Home Depot has always been great. Anytime i have an issue or request they work to help me out.
Good food for price and there is a Mongolian BBQ. Good selection. One of our favorite places for a quick bite.
Staff is always friendly and asks if I need assistance. Store is clean and neat. Restroom very clean.
Got some paint was ready in less than 10 minutes good price
I mean its home depot. Besides waiting around 20 mins to find out if they have a freezer in stalk, it was like any other trip there.
Not a bad visit. Lumber selection was poor but thats how every store is in this pandemic.
Well run and managed Home Supply chain store
Great store. Good parking. Friendly staff.
Great selection great price
I like Lowes better but this place is ok
Great staff willing to go above and beyond, and very knowledgeable! Thanks Home Depot!
Buying electrical supplies and some outdoor lights. The people working there were very helpful and they let you bring your dog in with you!
I called to have a hot water heater replaced and 2 days nobody has called me back what a hot mess oh wait maybe if they hired ppl who knows what there talking about instead of guessing
I did not hate this place it is a good place to shop for things you need for the house.
Always have what you need... but website used to be better at narowing down choices
Short Josh was so very helpful. He showed me where to find everything I was looking for
Not one employee asked me if I needed help finding anything.
Great hardware store always find what I need at a reasonable price.
Exceptional service and a veteran and contractor discounts. Lowes should take note!!
They had everything I was looking for. The sales associate was very helpful.
Same product as they have at Lowes, but would not match priceI will stick with Lowes.
Seemed understaffed this afternoon. Had difficulty obtaining the assistance I needed. No cashiers to check me out. The guy who helped me check out was off the clock.
Ive never had a problem at this store, helpful workers, lots of product.
Need more employees waited 30 mins in doors to be told to go to pro desk
Got everything I needed, easy payment at self serve check out
Bought paint, couldnt have been treated more professionally. Great job!
Friendly place to shop Very polite people who work there
Always recieve the help i need when i walk into this store. They have amazing helpful people here.
Great place, had everything in stock.
Took another person there. Treated well, received a good deal . Staff friendly and knowledgeable.
They dont care about customers. They messed up my zero turn lawn mower and paint order. Even worse part, nobody cares to rectify.
Great place to get home improvement supplies and the staff is very helpful.
Employees are very helpfulLike any good hardware store they have everything you could be looking for
Very good store willing to help if needed
Very clean. Staff pleasant and very helpful. Evan offered a lollipop to my granddaughter.
Wish they had more variety on their heater selection.
Stopped in to pick out paint, the girl there was so super helpful!!!!
Thet where super busy...staff was courteous
They had everything we needed and were very helpful and friendly.
Horrible , service was horrible... I 100% recommend Lowe’s!
Great place. Knowledgeable staff. Competitive prices
They were very friendly and efficient at curbside pickup.
Hate it like I do Lowes
Polite people clean store and able to follow the idiotic rules without inconveniencing the customer
Most everyone there standing around w hands in there pockets.no one greeted me or asked if I needed help.i couldnt believe it.i approached a staff member and asked where this item was and she told me where I could find it,Instead of showing me.she was standing around doing nothing.
Staff is always helpful & knowledgeable. Love shopping here.
Total reviews rating 4.2
199 Reviews for The Home Depot 2023:
Review №1
2022-04-24We went to get mulch Saturday morning, April 23, 2022 at the Home Depot in Watertown, NY. Customer service was excellent! No sooner had we gotten out of the truck and an employee offered to load it while we shopped. At every other place we’ve been, my husband always loads it. The manager said hello while I was shopping for flower bulbs so I was able to tell him how impressed I was by the friendly and helpful employees in the garden center. When looking for seeds another employee asked me if he could help but directed me wrong, came back and found me to steer me right, very impressed with that as well. We ended up purchasing a leaf blower and a weed eater that we had not intended to buy, in large part because of how friendly the store was. This is quite unprecedented in the post Covid times we live in. We do not usually shop at Home Depot, but that is now changing. Thanks for the hospitality! We will be returning!
Review №2
2022-06-05The prices are high compared to other chains and when we attempted to get our veterans discount (Vietnam Vet) had to download an app, fill out the application, then upload vet card and then after all that had to wait for approval. It was approved about 30 minutes after we left. And the clerk at the check out was very rude, wouldnt assist us and downright dismissive. When another vet came up to help she just shook her head and rolled her eyes. Not very good place to visit.
Review №3
2022-06-03There was so much help to find what I needed, I purchased my entire list! Very, very nice employees help me load things. 1 downside, I was charged for an extra item but was too far to go back.
Review №4
2022-05-08My husband and I went to Watertown today looking to buy a lawnmower. We initially were going to buy one at lowes because of a specific brand. When we got to lowes they had no zero turn mowers assembled and we waited 20 minutes before we were helped. So we went over to Home Depot and they had over 15 in stock and assembled, in a different brand. But we decided we’d rather spend our money there even though it wasn’t what we initially wanted. We walked in the door and were helped immediately. We had our mower purchased and out the door in less than a half an hour. Amazing customer service, 5 stars all the way around.
Review №5
2022-06-05Very poor customer service today at self checkout. The lady Cheryl had an attitude that was beyond rude. Refused to take my husband’s military ID which clearly identified him WITH clear photo. Then decided to continue to mumble under her breath and rush my husband with his purchase. After this situation my husband has decided to stop purchasing from Home Depot. Unfortunately this was our 2nd trip here.
Review №6
2022-05-24Your worker was very mean to my employees. I spend a lot of money here. Im letting you know that Im done doing business with your company till you get better employees
Review №7
2022-06-21I stopped In this afternoon. I did my shopping in ten minutes. It took a half hour to get cashed out. They refuse to open other registers. Only self check out. Poor poor customer service.
Review №8
2022-06-17My favorite store... picked up what i needed, got my 10 percent Military discount...left happy.What more does a guy need. :)
Review №9
2021-10-05I have been working with Home Depot since August 5 2021 to get two doors installed. Everything that can go wrong, has.The order was put in incorrectly, wrong parts were ordered and price was not correct. When the installer showed up (two hours late), he had the wrong number of doors to install. This meant coming back another time to finish the install. The 1st door installed had a defective part, so I havent been able to use the door. When the 2nd door was installed, it took coming back to my property two more times because they had the wrong door, and ran out of wood for the framing. The final time he returned he ended up reusing the framing from my original door. (Even though I paid for new framing and that was the reason he left the 2nd time)I have called countless times, with promises to get a call back or that things will be fixed. But there has been no progress. I have two doors, one of which I cant use and the other that looks unprofessionally installed. Im not usually one to leave bad reviews, but even with patience and follow through on my part I have yet to have either issue fixed.If you are looking for work to be done on your property, please find another location or business to assist you.
Review №10
2017-12-30Home Depot is a great place to shop. They carry a huge selection and often carry items that I just cant find elsewhere. I find that they are usually marginally less expensive than Lowes, and are usually much less expensive that the local hardware stores. The layout of this particular store seems a little dated, but its not a big issue. All my 12 volt tools are Milwaukee, so I find myself shopping for those tools here.Overall, a great shopping experience. The staff is always very helpful and friendly, and theres always enough staff around.