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Total reviews rating

199 Reviews for The Leo House 2023:

Review №1

2021-12-18

The Leo house was the perfect place for our trip to NYC. We stayed for three nights and thoroughly enjoyed our stay. The staff is very accommodating and friendly and the front lobby is so cozy and warm, especially since it’s decorated for the holiday. Our room was perfect for our needs. We were on the 7th floor and actually had a charming little view. There were two twin beds that were pushed together and they were very comfortable and clean. We were able to open our window because it had a screen in it and that was an easy way to control the room temperature. It was a little warm for December when we were there so the radiator in the room was a bit too warm. In our room we had a half bath that was clean and cute. The baths at the hotel are shared but they were clean and conveniently located and were never crowded while we were there. We only had the free breakfast one morning but it was very good for a hotel breakfast. The location was convenient as well. We always felt safe and there was a convenient store on the same block as well as lots of other dining nearby. Also just a block away from the subway station. Highly recommend the Leo house if you are traveling on a budget and like the cozy feel of older hotels that have charm and character.

Review №2

2022-04-15

5 star rating was given due to location, security, staff. Accommodations met all of my needs even with a shared shower/bath. You can’t pay enough for peace - the Catholic Christian atmosphere was the most important aspect of my decision to stay here.Perfect if you are looking for peace.

Review №3

2022-06-08

The paint was peeling off my walls. The rooms dont have a shower, you have to use communal showers on the hallway. The sink is in the closet and the toilet in a seperate room in the bedroom which was a very odd set up. There was no air conditioning either. A very religious devout catholic place. Very clean. Day staff was nice but night staff gave me a hard time about bringing my friend to my room. Pricey for no shower. I wont be returning.

Review №4

2022-06-07

The employees were very rude the whole time. We didnt get everything we paid for and the way the manager handled the situation was ridiculous. She played it off as a training issue even though the one employee we had talked to about our room had worked there for over 20 years. Even if its a training issue thats not the customers problem. They were combative when we wanted to talk about it and did the absolute minimum to try and resolve the situation. I would not recommend staying here.

Review №5

2022-06-23

Clean, comfortable rooms and bathrooms. Great breakfast. Attentive, friendly helpful staff. Excellent rate, location. Support these establishments before staying at hotels.

Review №6

2022-05-26

Extremely rude front desk. There is no air conditioning in the rooms and it was peak summers. The walls are broken. The bedroom was extremely dirty. They’ve just kept a mattress and that’s all. Never going back to this place again.

Review №7

2022-03-14

Friendly staff and good breakfast/location. More of a hostel with shared showers and front desk service. Rooms are clean; however, found a roach in our bathroom that came from the toilet.

Review №8

2022-06-08

I really enjoyed my stay at The Leo House. The staff were wonderful very friendly and helpful! The location was excellent it was close to many attractions, the Chelsea Pier, galleries, etc...

Review №9

2022-04-07

This is literally the room they are having people stay in.Front desk is honestly horrendous customer service when bringing this to attention and asking for another room. Physically aggressive trying to grab keys out of hand and also hanging up on the phone when tried to talk to someone about it “sorry I have another call” and hangs up over and over.This could be a nice place but the people make it not so much.

Review №10

2022-06-20

The Leo House is named after Pope Leo and it is the best hotel ever. It even has a garden dedicated to people like Lyric Benson! While the in house colazione is top drawer, the following eateries are not to be missed: venchis, agrumi in Chelsea markets, bergamot, Joes coffee, theres one in Union and also one on 23rd, Dunkin, McDonalds, Zia Maria, the Chelsea square diner, Taco Bell, lucky burger, and fruit carts and falefel wagons and churro stands all over the place. If you are short on cash, buy groceries at the drug store on 8th near bocce di back