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Phone: +1 718-312-8341
Site: http://www.macsupportstore.com/
Opening hours
  • Monday:1–5PM
  • Tuesday:1–5PM
  • Wednesday:1–5PM
  • Thursday:1–5PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:Closed
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Total reviews rating 4.6

199 Reviews for The Mac Support Store 2023:

Review №1

2022-03-23

Judi and the team were great. My old MacBook Air was in its last legs and like Frankenstein they have reanimated it less the fear of fire and pursuit by angry mob. Now I can rest easy knowing that my Apple experience will continue drama free till I can go all in on the next generation of laptops. Thanks Mac Support Store!!!

Review №2

2022-02-22

Wonderful experience… very friendly and transparent service; quick turnaround and they make the process super easy. Plus, my old laptop is humming again! Would definitely recommend and will be using their services again…

Review №3

2022-04-12

Thank you Mac Support Store for your help. The convenience of the shop is a plus for us, since we are in the same building, but the real plus was the transparent communication. Every step of the repair process Mac Support Store has been there to answer our questions and to help us with our needs while our users computer was in for repair. Brava to Judi and the team.

Review №4

2022-04-13

This place is a gem. Judi helped me navigate a stressful situation and confront the end of my laptops life. She was patient and clear in her communication and presented options. Flawless service.

Review №5

2022-05-26

Thanks to friendly and professional staff Judi. I was able to have my MacBook Pro completely repaired at a lower cost than an Apple service center.

Review №6

2022-01-16

It’s almost impossible to put into words the gifts of expertise and no nonsense professionalism that the Mac Store has provided me. After being routed by the totally booked up Genius Bar to a hipster Mac repair shop in Williamsburg I was told my Mac Book Pro was not worth saving - the motherboard had failed. Trouble was I run a version of protools that is not compatible with the newer Mac Book Pro models . And to make matters worse, I was in the middle of a huge project / the learning curve for the updated protools and the expense would have set me back a year. I took my Mac Book Pro to the Mac Support Store - $323.00 and about 8 days later and I was up and running again. And better and faster than ever. And with no attitude. Phew - I love you Mac Support Store!!!

Review №7

2021-11-28

I had a mixed, though mostly positive experience with the Mac Support Store. I knew I wanted to replace a laptop battery, which wasnt dead but had declined in efficiency after almost four years of frequent use. The Mac Support Store was highly recommended by a tech friend who knows her stuff, so I contacted them. On their site, it appeared impossible to get an estimate to replace the battery; I had to go through the multi day process of having the computer evaluated (with a charge if I declined repairs) and then the replacement. When I did drop the laptop off with Judi (she was pleasant and listened to my thoughts on what I wanted and didnt want done) she did mention a battery replacement cost more expensive than others Id seen online. But I wasnt inclined to quibble. Given the amount of time already invested in bringing the computer to them, I wouldnt really be saving money taking it somewhere else. And if they did superior work, then it would be worth it.Their current covid protocol is to wait outside after texting that we are outside. When I dropped the computer off, that went quickly. But I was surprised that my wait to pick up the laptop was almost 20 minutes, in the November chill...but more surprising that there wasnt even a text response from them until 15 minutes. I took note of the time, since it was nippy out. Im all for covid protocols, though this service might not work so well during mid winter. Requiring vaccines and masks might be more customer friendly.The estimate for the battery was exactly what Judi had guessed...though the late online quote was tied to a $99 anti-virus regime which I should have declined, since Ive had no problems with viruses and use my own scanners. But again, that was my choice. They didnt trick me...though it wasnt listed as a separate estimate but was tied to the battery replacement estimate.The replaced battery does hold a charge longer. Doesnt feel quite as long as the original...but Im not an engineer, so cant quantify it.Mostly, I think the Mac Support Store might be a very good option for someone with undiagnosed computer problems. Other reviews outline great experiences. But for someone who knows they simply want to have a battery replaced, it was difficult to get an immediate estimate, took four days from contact until I had the computer back, and seemed moderately more expensive. I would likely use them for a serious, undiagnosed problem, but not for something like replacing a battery.

Review №8

2021-11-22

I don’t understand how this place works: you book an appointment, they confirm with a text and then when you text/email questions, they go dark. They say they need 2 days to “run diagnostics” for an obviously dead 7 year old battery, yet Apple store did diagnostics in less than 10 minutes. I have an appointment today and they haven’t answered any of my texts or emails about price of battery replacement or time frame. They keep in sending me texts and emails and then not responding to my inquiries.They finally texted shortly before my appointment to say it would cost $139 to replace the battery and would not say how long it would take. The quote is $10 more than what a real Apple store was going to charge me. The other reviews I’ve read have told stories of them “finding “ other problems, real or imagined, and then charging hundreds of dollars to fix. Other reviewers have also received “cease and desist” letters demanding they remove their reviews; I look forward to receiving mine.Frustrated, I found a YouTube video that showed how to swap a battery in a MacBook Air takes about 6 minutes, so I ordered a replacement battery and called it a day.

Review №9

2021-04-08

This is your dream store if you are a mac lover. Gone are the days when you felt helpless if something went wrong with your trusted mac. And as Apple customer service has declined over the last ten years you need someone in your corner. The Mac Support Store is your savior. The unassuming storefront opens up to reveal a veritable Mac Museum. The moment you walk in and see all the older Macs on proud display you know you are home. My fourteen year old son is a Mac head. I bought him an SE online, yes, an SE, and he was thrilled to see it on his desk. But alas, it wouldnt boot up. I took it to the Mac Support Store and they graciously took her in. I quickly received an estimate and I kind of winced at the price. Like all of us, I was hoping for a quick and cheap fix. It was not to be. The power supply was broken. I went online and found replacements for around $50. Should I attempt to just replace it myself? I mulled it over for a few days and then finally accepted the work order. At least I know the work will be done right at the shop. When I went to pick up the SE I discovered the lovely woman from drop-off with my SE and a bag full of parts, floppys, manuals, a veritable goodie bag of old mac things. She explained that they had basically rebuilt the entire system even swapping out the original faceplate to include dual floppy disc portals making the unit infinitely more useful for a fourteen year old enthusiast. My son opened the refurbished SE on his birthday and we all delighted at the home screen and new/old sounds coming from the ancient machine. And I had to accept that my grumpy miserly middle-aged self was finally starting to learn to trust people and was so much better off for it. Do not hesitate to contact the Mac Support Store, they are a life-saver.

Review №10

2022-04-14

Super prompt and friendly - they also gave a few options to solve my issue which I really appreciate. They will be my go to