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Total reviews rating 3.8

199 Reviews for The Mansion at Glen Cove 2023:

Review №1

2022-05-13

Please read this if you are considering this hotel. You will not be staying in a B&B type “old mansion” . You will be in dingy, sloppily wired rooms, that are slowly mildewing. The room had hair in the bed and stains on the carpet and the shower head is broken. We used the spa services and the therapists were wonderful, but we were shuffled into a dimly lit hotel room (of the same caliber as was listed before) with the bed scooted over to do a couples massage. The “mansion” rooms are all blocked off for private events, so we can’t even enjoy the atmosphere that we thought we were paying for. And to top it off, their grab and go style breakfast (sparse) had moldy bread. We canceled our dinner reservation immediately.I understand if I am staying in an older building that most of the things will be old! But we are staying in a motel straight from the 80s NOT a marvelous old mansion. For the price we paid this is misleading. Also, we are constantly bombarded with the messaging that the hotel is under renovations, there is no VISIBLE construction being done on the hotel. As an event venue I am sure it’s very nice and catered well. As a guest of the hotel we were treated as an afterthought.

Review №2

2021-11-10

What a beautiful venue! We had the absolute best time celebrating our friends wedding here! My boyfriend and I stayed for the entire weekend and had so much fun learning just how big and grand this mansion really was. The room we stayed in was clean and comfortable and a nice size! My one comment would be that our room was a little dated in style. But overall it was an amazing stay and celebration! All of the staff were friendly and helpful.

Review №3

2022-05-01

Like other reviewers, I booked this hotel to stay in the mansion not the 1980’s dorms out back. I couldn’t find any photos or suggestion on the website that we would not be staying in the “mansion” which I feel is misleading Had I known what to expect, I wouldn’t have stayed here. We chose this location because it looked so beautiful on the website even though it required an hour round trip to our event in Huntington. While the room was clean, We had to go to a second room for a shower because ours didn’t work. The person at front desk was very helpful and quick to offer this so I wouldn’t have to wait until maintenance got in. I assume there are some rooms in the mansion but not sure. If you call to book ask where your room will be if it matters to you

Review №4

2022-04-06

We stayed four nights for a wedding. The accommodations were small but very clean The staff was very attentive and helpful. We only ate at the wedding for the cocktail hour, reception, after party and brunch the next morning. Everything was delicious and I have no absolutely no complaints at all!

Review №5

2022-04-24

I had my wedding here about two weeks ago and I cannot rave enough about the service and the attention to detail that everyone played a part in for my wedding. I was nervous about some of the reviews but honestly my wedding went flawless without any hiccups or issues. I started there at 7 o’clock in the morning the day of my wedding to get ready. Had my cocktail and reception hour there plus the after party. Then had the brunch the next morning. Everything went smoothly. The best part was the chef worked with me for a customized menu and it was incredible. People were raving about the food From the cocktail hour to the reception to the after party and to the branch. Also the hotel was perfect and we had no issues with any of our rooms. They even upgraded some of our rooms since we had so many people staying over than we had originally expected. I highly recommend getting married here. the staff helped with everything and made sure all my decorations and that everything was completed and done on time. I will definitely be back !! Thank you for making my wedding so perfect! Also Madison was amazing to work with and she made sure everything worked out! Mike was amazing matrie d and chefs food was incredible!

Review №6

2022-05-25

The hotel is outdated. Not taking care of its facility. Air conditioner failed, phone did not work, massive potholes in driveway, pathetic free breakfast. Dead trees outside my window. Doors to the outside propped open illegally. These guys do not understand hospitality. But they are the only game in the area. You know how that goes.

Review №7

2022-05-04

DO NOT STAY HERE.I recently got married on 4/23/22 at the harbor club (which was amazing). I booked a suite at the glen cove mansion back in January for me to stay the night before my wedding so that my bridesmaids and I had somewhere to get ready the morning of my wedding. I cannot express what a TERRIBLE experience I had. As I stated before, I booked my suite back in January and spoke to a woman named Jen who told me that she will book my suite as well as the bridal suite. I told her that I will pay whatever she needed me to pay to insure Everything goes smoothly. She assured me that everything was booked and there was nothing more I needed to do. About two weeks ago, I didn’t hear anything nor got an email confirmation from the glen cove mansion so my mother and I drove there and to confirm everything because we live relatively close. I spoke to a woman named Shirley who again reassured me that everything was booked and confirmed the bridal suite she also told us there was no other bride staying there, my mother tipped her and thanked her very much for her help and we were on our way. Fast forward to Friday, the day before my wedding, I check into my suite no problems and they told me that the bridal suite will be ready in the morning early. I had a day wedding, so we were getting ready starting at 5am and would be ready by 9:00am the latest for photos before we had to leave for the ceremony. As my bridesmaids and I were in the middle of getting ready around 8:20ish we get a knock on the door and the manager telling us we have exactly 3 minutes to completely evacuate the suite and even held up her phone with a timer. Obviously confused we tried to ask what the problem was and they said Jen never got authorization for me to use the bridal suite and that I must leave immediately. Now my make up team is scrambling to finish my bridesmaids makeup while also packing their things to move to a different room. My maid of honor had just started getting her hair done. It was a disaster. Thankfully for my mother and bridesmaids they made the best of the bad situation to prevent any stress on me. Although looking back now, I can’t even fathom the way they treated me, a bride on what’s supposed to be the best and happiest day of my life. We were all very disgusted with the behavior. And not to mention they put out a spread of breakfast pastries and mimosas which they took away 20 minutes later while kicking us out of the room and still charged me $1200 for all of that and the bridal suite reservation (which they claim to not have record of me reserving) on top of my overnight stay.

Review №8

2022-05-14

I will start off by saying the employees were nice and friendly. The outside if the property is very pretty with much greenery and flowers, but as you approach the Mansion you start to see all the unkept and repairs that the building needs. All the rooms are in a separate building and not part of the mansion which is very disappointing. It somewhat reminds me of a military barracks. It is not very appealing and where they have done repairs you can see that it was done in a haphazardly manner. Paint and caulking on cabinets and walls. No cover on the bathroom light fixture, a big ugly patch on the tub, a heater that is so loud it wakes you up through the night. Also no clock in the room, no artwork on the walls and lampshades didn’t match. It was a creepy experience to say the least. They say that the mansion is under renovation, so why is it open? I think it should have been renovated and then reopened. As you walk through the hallways and stairways you can see more repairs and cleaning that needs to be done. Also the fire alarm went off twice during the night. We really weren’t informed as to what was going on and one of the exit doors was looked. I believe that is a fire hazard. So we checked out early and moved to another hotel.

Review №9

2022-01-14

Never again! I understand the hotel is going through renovations but it should not impact a guests stay and cleanliness of rooms. The room was dirty and the hotels website is not honest about the layout. The first room I was in had stains on the curtains, walls and hair all over the bathroom. It also looked like it was in the middle of being renovated and only half way complete. It was so dirty they put me in another room which was ascetically nicer but still had hair in the bathroom sink and left over items from previous guests on the floor.The and more important concern is the layout of the hotel and rooms. You do not stay in the mansion. You stay in the addition space that has the layout of a maze. The room numbers do not make sense, you go past rooms in the 400s before you get to rooms in the 100-200s. There are very few signs to follow to get to the rooms. They do provide a map but it is just as confusing. I had to walk a long way and got lost quiet often, going up and down dead end corridors, stairs etc all with no signs. If you are person who has difficulty walking for any reason do not book this hotel! You will be worn out before you finally find your room, as was I. Had I been made aware of the very long walk to the rooms, longer than most hotels, and rooms being in additions and not in the mansion I would not have booked the hotel.Inside the room is a desk and a chair too small for most adults to fit into and I am not a big person. The grab and go breakfast consisted of 2 flavors of yogurt and one brand of cereal (Special K). There was coffee but no cream, just whole milk. This place has a lot of work to do and I would not recommend the place until they resolve their issues like cleanliness, signage and transparency on their website.

Review №10

2022-06-17

On my third room change. First hadnt been cleaned. Second, dead bolt had been broken off door. Third the AC unit roars like a bear. No phone in room. Vinyl plank floor. No decor. Worst place I have ever stayed. Theres no updating being done. Thats not the truth. Grounds suck.

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