In-store pick-up
Yes
The North Face Soho in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 212-226-6094
Site: https://stores.thenorthface.com/...
Site: https://stores.thenorthface.com/...
Opening hours
- Monday:11AM–7PM
- Tuesday:11AM–7PM
- Wednesday:11AM–7PM
- Thursday:11AM–7PM
- Friday:11AM–7PM
- Saturday:11AM–7PM
- Sunday:12–6PM
Comments (154)
There is no doubt about the quality of the clothes!But, the young man who welcomed me, was no longer interested to help me, as I showed, that my interests are more about 250 dollar jackets rather than 800.Very poor service. Should be zero stars
Good place to shop. I like to try certain pieces before buying online. The staff was helpful and while they didnt have what I needed they offered to order it and I could pickup later in store.
When I walked into the store I was not greeted by one single person, it was almost as if I was the shopper AND the worker. Skylar Wolf, the manager, was the most unprofessional worker Ive spoken to in a while. He was rude, blunt & dare I say aggressive, it made me very uncomfortable & will not be shopping this location again. Additionally, while searching through the reviews for this particular store, I saw that a worker, Craig, who was working IN STORE when I was there has been leaving multiple reviews in an attempt to try to bump up the stores clout. Very unprofessional store, if I could give my experience a 0/10 I would, but I cant so Ill give it a 1/10.
Huge store of North face, it has a very clean and nicely suit all the clothing. The people is really nice and helpful.
The girl upstairs treated us well, but that guy down stairs with locs… i was calling him (i was literally next to him) and he fully ignored me.Worst experience in nyc
I replaced a ten year old backpack and jacket. Expensive up front but lot of value in the long run. Also the staff was super cool, knowledgeable, and fun. All in the light of being ravaged because of the holidays. I cant remember my cashiers name but she was dope and we had some good laughs. Plus she showed me how to roll my bulky jacket down to a small size for easy travel. Like a boss.
I agree with the other reviewers- the staff here are so friendly and kind! We came in briefly to try on coat sizes for my partner (who will order his north face winter jacket online.) it was obviously that each staff member was well-trained, incredibly knowledgeable, and went above and beyond to help us even though we weren’t buying a coat then and there.
The minute I walked in I was greeted by staff. They were very knowledgeable about their products and I got the best parka! Everyone was nice and I’ll be keeping this in mind for when I’m in the city next time :)
Staff are absolutely welcoming with positive energy. Best The North Face location in New York for optimal customer service. I love this store.
BE WARY OF 5 FAKE STAR REVIEWS HERE! Ive spoken to some of the staff in this Soho location and I remember their names because of the conversations we had, but as I wondered what the other 5 star reviews were, I recognized the names very well, EMPLOYEES IN THIS SOHO LOCATION are writing their own reviews! Craig and Pheobe are writing fake reviews.
Came out of town and was very disappointed in my service I received. A man name skylar wolf approached me attempting to help but only led to further disappointment and poor customer service. He was rude, acting aggressive in his responses to my questions, over all I’m very unpleased with the service and hope when I visit again he will no longer be there.
I hate North Face company because of big logos they have on theirs products . on the back and front huge white color logos that I dont like(which stands right out )why you have to put big logos on the products
Im sure the store is nice in person but not a single human answers any phones in this store or any of the others. District Leaders/Managers should be pushing for someone to respond to customer calls. Im not traveling over an hour to a store unless I can have questions answered first. Dont even get me started on the companys customer service chats...
I love North Face merchandise. Made well but a bit overpriced and their zippers (plastic) break easily and return policy is to have the zipper replaced but it took 6 months to get my $650.00 coat back.....poor customer service
This was one of the quickest trips Ive encountered in some time. The workers were very knowledgeable and make my shopping extravaganza a quick one. Excellent service! I love this jacket.......😉
Skylar (store mgr) was extremely helpful. Answered all my questions about Gucci x NFace collab and helped me and my friend Pete find the perfect fit! :)
One of my favorite TNF’s to visit. The energy everyone has is great, they are all willing to help no matter where you are in the store.
Very unprofessional staff. Very rude and not helpful at all.
Positive energy radiates through the store; definitely would recommend to go in person than online. Very outgoing customer service!
Incredibly helpful staff who were able to seamlessly work with all 12 members of my family and get us all what we were looking for with plenty of great advice! Cant recommend enough!
Matt the store manager was amazing! He helped me pick out a very nice Navy Blue Jacket and was knowledgable and patient. Since mediums are popular, every jacket that I wanted was sold out in the store but Matt helped me find my perfect match online. My shopping experience here was incredible and highly recommend anyone looking for something warm and comfortable to stop by this location while shopping in Soho.
Little did I know that I would find the boys to help me get the job done. Jacket acquired! Off to mount skahatootin (S-ka-ha-toot-in) to traverse the wilderness once more!
The staff is always helpful.Styles are the lastest.Prices are fair.The store is very spacious.
Very satisfied. Staff is very welcoming and professional. Staff is very helpful with customer making their purchase. It’s a very clean environment.
The store employees are pretty nice, and the decorations are great.
Great experience!! the staff was super helpful and nice. the best north face location!
Healthcare discount was respected and applied 50 percent right off my amount. Great customer service by Gabriel! He went above and beyond to get us the right sizes. Most men’s large size coats were already out of stock. But Gabriel found us right size in the back. Nice pleasant shopping experience
This North Face store has tall ceilings and room to shop without feeling cramped. The selection was robust and I found large selection of sizes. The layout and design of product sets we nice too.
Best North Face Store I’ve ever been to. An older gentleman helped me throughout the store. I believe he was a manager. He has great customer service! I didn’t go in there to buy anything but the more he broke down different styles of what I may need, I end up getting a coat and hiking boots. No Pressure! And I love my hiking boots. I will be returning to check out more.
I’ve been wearing north face since I was a kid. We were notified that healthcare employees were offered 50% off, my husband has been through hell this year at the hospital we went in so I can treat him for Christmas!NONE OF THE ITEMS he asked for were allowed on the discount, the team was super helpful except the lady behind the counter, with the glasses. She seemed immediately annoyed that he presented his ID for the discount. Not to mention went out of her way to make sure we didn’t get an discount on non discount items. I spoke to three team members and no one mentioned any limited items for the discount, until we went to pay. The website does not present it well and it’s really disheartening after how hard of a year he has had to be told no repeatedly. DO BETTER NORTH FACE!We walked away and didn’t buy anything, didn’t went to give them any money after the way they made us feel.
Been there, done that. Its the second location I ever gone into. And I already know what items I want to get.
Brianna was very helpful and friendly with my matter. I won’t say what it was because it’s NYC and if 1 person gets an inch, everyone will want 200 miles. But Brianna didn’t have to accept my requested exchange for whatever reason, but she did so and was very kind and helpful about it. Even got some $$ back. Yes yes yes. The staff was very friendly as well and I’ll def be back to this store because of it.
Good choice ,nice location and great staffPet friendly
Unacceptable customer service. I purchased a jacket on sale that turned out to be the wrong size. I spoke to a representative at length over the photo who told me I could come in and exchange. We discussed the price I had paid vs the price on the tag. I make sure to mention that I got it on sale at a different location, and at no point does she mention me paying full price for the exchange, or even a possible price difference. When I get to the store, she is at lunch break so I speak to another sales representative. He is nice and helpful and mentions ‘a little price difference’ as he only has the newer model. We make it all the way to the transaction before he tells me that the ‘little’ price difference in fact means twice the amount. I am stunned that this was never mentioned to me and explain that I now waisted hours of my day, and that I was misled on the phone. He chooses to do nothing, while admitting that I should have been informed over the phone of the price difference and he will not let me wait to speak to the woman I spoke with on the phone. I return home with the wrong size jacket and an overall bad feeling. This is unacceptably customer service, waisting hours of my day, offering no help, and providing at best misleading communication. I will return the jacket, and purchase one with another brand.
Great place to shop. Its very spacious, clean and up to date. A friendly staff is always available to help.
Friendly, personable staff who remembers their customers names and sizes. Priced reasonably for good quality items. North face gifts and accessories available at this location- not just outerwear and apparel.
Ive never owned a northface jacket, so i wasnt rally sure where to begin. Brian was so helpful from the very start. We talked about what i would want to use the jacket for, and then we explored a few different styles and fits - also different sizes, to see which one i felt most comfortable in. Brian was by my side every step of the way to help me decide. I really appreciated how knowledgable he was about the brand, and it was obvious how passionate he was about it - he truly believed these were the best jackets, and that I needed to own one asap (and he was so right. I did need one =))I also learned from Brian about the lifetime warranty - which I didnt know about prior to stepping into the store. With all of his help, and then learning there was a lifetime warranty - I knew I was going to walk out of the store with a new winter jacket.Brian went above and beyond to make sure I was taken care of from the point when I started asking him questions, all the way until I literally walked out of the door. In that short time at the store - i felt i was in great hands with a trustworthy person who was being honest with me, and he was also super personable ( like - can we be friends?)Brian seems like a true gem for Northface - based on my experience, someone who really should be recognized for exceptional work and passion for what they do, going above and beyond - and passing that great energy on to others. Thank you, Brian!
Great product variety and great customer assistance. Staff was really friendly. Even though I already knew what I wanted, staff pointed me towards newer versions of same item.
Everyone was so nice great experience and great gear customer service 10/10
Great service, nice products.
Beautiful store! Helpful & Friendly staff
I loved the color this season. My favorite colors 💜. You h as ve to see the Kids line. Love it.
Nice staffs, pricey stuffs.
First time shopping and it was smooth. She attended me with complete attention (even if she was attending others) and I was also in a hurry. She was great. Her name was 👍🏽Emma👍🏽
Employee helped me out for like 30minutes helping me order a bookbag that was sold out in most NYC stores. He was patient with me because I forgot my account info so I had to reset my info for the online order.
Super friendly and helpful staff. The lady at the front desk helped me with a very last minute gloves pick up. Would definitely recommend!
Reliable brand and wonderful customer service especially from Jemel at this location. He was observant (quickly picked up on my confusion), helpful, and just overall a really nice person.
Always being welcomed and helped. I appreciate the staff who give their honest opinion.
The store was clean and well organized. Poor customer service. The girl at the checkout was not pleasant :( Unnecessary and weird comments from another girl when I was looking at hats.
Great location for fashion it the store has a very odd incense smell inside , I was warned by the staff but still decided on purchasing the item , lets just say I left it in my car for two days but the smell was worse than I thought!, clothing g was exchanged at the time Square location
I bought an amazing jacket for my husband, Kristin (in not sure if I have spelled it correctly) spent a lot of time helping out. Cheers guys, love you all ❤️
The store was bigger than I expected and the sales people were very accommodating to help me with my order and questions.
The clothes I bought at 5:30 on January 22, I paid 300 and forgot to take the change and the receipt, and I asked for it on the 23, they only said it was 230, so I can only think I ’m out of luck. Why not look at the camera? I lost$72
Loved the experience, very clean and organized. Staff was very helpful everything was done quickly.
Excellent customer service
Impressive store. Great selection and customer service.
Wow. its so excited to go to soho. it really open my eye for this north face store.
No fitting room, lol
Excellent customer service!
They have very nice light jackets also winter coats I highly recommend. Thanks
Staff was very friendly and Darren helped me with a jacket and he was so nice and helpful 10/10 would come back.
Very nice new big store. Lots of jackets and clothing and gear for camping and hiking! Staff was very helpful with sizing
Experience was great very friendly employees who helped me about my boots and shes was very nice and professional
Staffs are very nice and products are very reliable and reasonable.
Big, clean store with friendly, helping employees.
The worst store.. I called in for a jacket and all the representative did was laughThru the conversation
👍🙏🌈
They have a great collection and alot of stuff that other stores do not.
Love the brand big store definitely cool place
Nice selection of jackets and clothing but not as many bags as their old location.
Good and kind staff
Top quality goods but they certainly know how to charge for it. Prices are far too high.
They have good service
How come you guys don’t answer your store PHONE?
Great staff!
Excellent location, variety of clothing & footwear for all.
Service is great; I would buy from there again.
Love this place staff is so friendly and helpful
Not a good place to shop. No sale. And nothing interesting.
Everyone was so nice!
Your average NF store, expensive but reliable
Im warm because of my northface thanks
The representative Briana had a very very nasty attitude with me and another customer.
Nice selection. Youre paying for it though..
Very helpful staff.
It was a very nice experience very nice employees
Great customer service and attention to satisfaction.
Great store for winter apparel.
Excellent, friendly service
Helpful staff
Great store!
Staff was very helpful
They were not helpful
Very nice staff was very helpful
Great selection
Very nice
Northface what more can you say
Really helpful staff. Thank you!
Huge and excellent store
Great customer service.
Great shop for winterwear
No inventory in anything.
Great customer service!!!
Good service
Great quality all day!!!!
Cool store
Good
Bug store a lot of options
Love it
Great
Top of the line products
Nice store
Its a small store.
Nice warm clothes
Nice
Tourist area
Great stuff
Huge store.
Nice store
Great place
Expedition clothes
Nice place
I really enjoyed shopping at The North Face Soho, I was very well attended and found what I was looking for.
It is always a pleasant experience to enter this store. As always, great quality.
Very unkind staff
Quite interesting. Lots of variety
Very varied articles, especially for this winter, innovative, with sober tones that combine with everything ...
Very expensive there is not much variety in mens shoes
Nice clothes, great variety
I want more mens shoes.
Variety and quality as always
It has few offers if we compare them to TNFs wings in Miamis malls
Good products, but too expensive.
The best store on The North Face, very helpful shop assistants.
I loved the smell the scent in the store
Very well
Very little assortment. Regular service
The place is good but what I dont like is that it doesnt have much discount
Great store highly recommend
Very good quality excellent
In Baba
Sometimes there are good promotions
Lack of kindness and attention to the public
Clothing quality 👍
Total reviews rating 4.3
154 Reviews for The North Face Soho 2023:
Review №1
2022-05-15Great flagship store with great employees. Store looked great. Even since they didn’t have my size everyone was trying to find one and accommodate me without being pushy and just great customer service. Didn’t know northface made shoes these days too but what a wonderful place and a great store to check out
Review №2
2022-02-05From the moment I entered to the moment I left the store not one person greeted us. Terrible because they had 3 employees in the front. The store is pretty expensive. For a not so helpful experience might as well order online and avoid the awful experience. I came in to check the sizes of a backpack I was interested in but I rather just spend my money in Nordstrom or Urban outtfitters if that’s the case.
Review №3
2022-03-17Staff are great and is clean and bright inside. Only problem is that the stock isnt great (they recommend the site to get what you want.) I went in to get an emergency jacket, so if youre looking for something asap like gloves or a jacket, its a good place.Also, they give you 10% off if you create an account/already have an account. 🤑
Review №4
2022-08-14Great service, but the store always smells strongly of some kind of incense or perfume that gets in all the products. It takes 2 or 3 washes to get the smell out of their clothes and I bought a piece of luggage there that made all my clothes I put in it smell for a year. No smells at the uptown northface store.
Review №5
2022-03-08Great customer service !!! I walked in and was greeted by the Store manager Skylar .. He was very nice and helpful.. I overheard him tell his team to help me once I walked downstairs.. I was looking for a 1996 retro nupste in black but they didn’t have my size and 2 gentlemen, Fou & Tim approached me and immediately were so nice and helpful. They suggested different coats and The guy with Glasses (Tim) pretty much made a great connection with me . He gave me 10 percent off and helped me ring my items up.. As I was leaving the security guard was very nice as well and the front team !! Great job ! I’ll be back - Mike
Review №6
2022-02-05I walked in and immediately had the most helpful and kind person helping me. He showed me the hiking boots that I came in for, then told me about the different types. He got my size and made sure I was happy with the fit. Then he helped me with snow pants too, getting me the right weight of material. All the people who work there were very friendly. A beautiful store too! I look forward to shopping there again soon.
Review №7
2022-02-06Phenomenal service! When I walked in, I basically had a personal stylist during my shopping experience. The retail associates are very knowledgeable and we’re able to help me find the jacket I need. I was helped by Jamal and Sklyar, both of the managers who have extensive product knowledge. They also really connected with my on a personal level so I will be shopping there again for all of my north face products.
Review №8
2022-01-25Very friendly and informative sales team. I had bought a jacket for my son but it was a little too big. The person helping me gave me my options since they were out of the size he wanted. The guy was so detailed that he was able to tell that he had even tried to adjust it to make it smaller. He knew I really liked that jacket and wanted him to have that specific one just smaller . He told me my options. I went and checked out the colors that were still there. As I decended someone greeted me on the second floor and knew what I was looking for already and led me to the correct area. Great teamwork I felt very well taken care of.
Review №9
2022-03-15Terrible experience. No one tried to help me in the store. Moreover, the young guy downstairs told me that the fitting room was closed and that I could try the clothes in front of the mirror. I got surprised when I went upstairs and the fitting room was open. In addition, the same guy yelled at me because I left the clothes unfolded behind.The North Face, you should choose your employee better! You are losing clients and money!
Review №10
2022-07-24Great friendly staff, better selection than the 5th Avenue store in my opinion... 🙌