Kerbside pickup
Yes
The Outlet at MacKenzie-Childs in Aurora
Categories
Location on the map
Aurora, Cayuga County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 315-364-6118
Site: https://www.mackenzie-childs.com/
Site: https://www.mackenzie-childs.com/
Opening hours
- Monday:Closed
- Tuesday:10AM–5PM
- Wednesday:10AM–5PM
- Thursday:10AM–5PM
- Friday:10AM–5PM
- Saturday:10AM–5PM
- Sunday:10AM–5PM
Comments (188)
Always nice being at MaxKenzies , needless, to say the selections were very limited. During this time of the year I expected a lot more.. Sales Clerk was very little help with directing me on the item I was looking for. I was shown a basket of one and told this is all we have. I turned around and ther were many more in different colors and styles.
There are so many negative reviews but those bad experiences don’t describe my relationship with this company. I love the artistry and ingenuity of their designs and I look forward to each new collection. The prices are very high but I have learned to scout for resale sites and watch diligently for their uncommon sales. Everything I have ordered directly from the store has arrived in reasonable time even during covid. They package items safely and with great care. At times it is difficult to communicate with customer service but I know they are going through a huge transition right now so it will improve. I guess if you like their designs it’s easier to overlook some of the struggles they are currently having. Overall I have to assign 5 stars because in the grand scheme of things, they are a fun and dedicated business. Go MC!
Stunning displays and such friendly staff. Be sure to take the tour and check out the back corner for some bargains.
Quite lovely store in the mits of a forest along finger lake in town of Aura! Hand made furniture to dishes in a outlandish style all there own a must visit all!
Nothing too much outlet about it. Prices were just shy of retail. Staff were not friendly. It was getting close to closing time and they did not want us there. Constantly reminding us that the store was closing in 30 minutes, 20 minutes, 15 minutes, 10 minutes, turned away customers and it was pouring rain, 5 minutes! We left before it actually closed, but it was annoying and they interrupted my train of thought as I tried to shop.
Beautiful, touring the property was amazing.
Very enjoyable. Staff friendly and informative. Exquisite items for those with unique tastes and decor. We have several Courtly Check pieces, always looking for a new piece. Inventory is full.
Gorgeous grounds, beautiful ceramics, unique items that are creative, whimsical and stylish. Worth a visit. Though they dont serve food now, theres a few places close by for a bite to eat. Long Point winery is lovely too and a 5 minute drive away.
Oh my gosh... what an exquisite shop! If your in the Dinner Lakes region/ Aurora area, this is a must to visit! The grounds are beautiful, nestled beside Cayuga Lake. The shops are adorable and the staff are friendly. Great yourself to an experience!
Such a beautiful place to visit. It is nice to find an eclectic piece to decorate your house. Also holiday decorations are keepsakes. So nice to visit in the middle of New York wine country. Enjoy
Very beautiful buildings and landscaping upon entering MacKenzie Childs. Aurora,N.Y. is a beautiful place to visit and should I say mystical and gives me a since of visiting an ancient place. The only disappointment I had shopping at MacKenzie Childs is when I saw that some of their products they were selling were made in China and India. Dont get me wrong the products were still beautiful, but I assumed that everything from here was hand made. Also Prices seemed alittle high for some of their products. Still worth a trip to visit a fairy tale place located in mystical Aurora.
This location is worth a visit even if you are not a fan of Mackenzie Childs. The garden and grounds are beautiful and the outlet certainly worth checking out for the color and the way items are displayed.
Still waiting for my 2 of my reindeer! I have been charged, but I haven’t gotten them! Don’t bother calling if you have a problem, they don’t employ any sort of customer service. They don’t return emails or phone calls! Covid has been here since March... time to put Customer Service back on your phones. Here’s a thought...get them a computer, they can work from home! A company is only as good as their Customer Service ....and you are sorely lacking in that area..
This place was crazy nice and extremely detailed. Straight out of Alice in Wonderland.
As you walk in, amazed and awed by the beautiful items . . . . dont be fooled. Very little of what is in that store is made in quaint Aurora NY, much less even the United States. Your overpriced candlesticks and cookie jars are made in China and the quality of the products reflect that (thats the same China factories making whats in your local Walmart). If you look closely, beyond the paint job, youll see they are sloppily assembled, off center, chipped and littered with Made in China stickers (Ok maybe some Taiwan in there too). Dont waste your money on this supposed American company.
Horrible greedy company. Will never purchase again. Still have not received my item from the Barn Sale. Why did they sell all that stuff if they cant ship the items? Currently 51 complaints (in the last 12 mos.) with the Better Business Bureau. Mine will make it 52.
I always love a visit to the compound! We where most recently here as the retail store closes and plans to reopen as an outlet 30 - 60% off. Sounds promising, we will be back.
They did a great job of keeping the line moving and there were lots of registers to speed up checkout. Its a beautiful location. Lots of staff to help. Tons of enamelware at 50% off. Things at 70% werent of much interest. Was disappointed in the lack of christmas items. Definitely worth a visit.
WOW!!! So amazing to see the place where this line all started. You can view a short film on how they make their product. Very impressive!!! Very high end. But they have amazing sales once or twice a year Im told. My friend collects this and told me people come from all over the world to their yearly barn sale.
Most of their merchandise was not my particular style, but I did find things I liked.
My wife loves Mackenzie-Childs and throughout the years we have bought many items from them, including large furniture. So, she was looking forward to going to their headquarters to do some shopping. Oh what a disappointment. People working there were dismissive and impolite. When we inquired about a couch that was on sale the store assistant gave us a look, said she didnt know the price and left. Another lady told us that the couch wasnt on sale anymore, but they just hadnt taken the on-sale tag off. She then left without asking if we needed more help. Sale or no sale we were planning to buy that couch, however after being treated like that we just left. We wont be buying more items from this brand after this experience.
We came here for the barn sale it was wonderful seeing Cayuga Lake and it was nice seeing every thing l know Mackenzie Child workers were prepared because Barley anything was gone. I give it a 3 star because the lines, we needed lines to get in, lines to get a cart and the worst part, the checkout it was ridiculously long and I just wanted to sit down and we took a tour of the parking lot (as usual) but very nice to see I don’t think we’d come back though cause we have enough
Free Guided tour of the original farmhouse. No two pieces the same, as all pieces are hand painted.Some stunning pieces. Most made me feel like I was walking in the Mad Hatters house from Alice in Wonderland. Hugely overpriced.The quaint village of Aurora was a highlight.
The estate is nice with a great view of Cayuga lake, but thats probably the only thing nice about this place. The prices are absolutely outrageous and arent anywhere close to being worth it. I loath the fact that my mom adores their products because its a small fortune for me come Christmas time. Plus the staff to me at least gives off a snooty vibe just because they work at such a ritzy establishment.
Im so sad to post such a negative review but I have no choice. On November 1, 2020 I ordered a throw pillow. I received confirmation of my order and a note saying Id be notified when I can track shipping or something to that effect. To date, Nov 25, NO pillow and no one to talk to about it. Ive sent 2 different emails to customer service with no response. I found a phone number for customer service in NYC, called and message said customer service closed March 31, 2020. I phone another number for M/C or Aurora Holdings - I called that number but couldnt reach anyone in customer service. I called back and selected Accounting but no answer, had to leave a message. My message is CANCEL MY ORDER AND SEND ME A REFUND of my $244. I am done with Mackensie Childs or Aurora Holdings or whoever they are. I trusted them and apparently should not have. Ordering online is scary stuff even with a company you think is on the up and up!
Although very well-organized, I will not be back again. I have been attending these barn sales for 20 years and the quality of the product has hit a new low. Almost everything was from Vietnam, China, or such. The prices were outrageous and nothing like the original mackenzie-childs beautiful goods. In my opinion, definitely not worth the time or the hassle.
Beautiful and very original furnishings and home accessories. Everyone should visit at least once to experience the uniqueness and the creativity of the artisans who hand paint much of the furniture and other pieces. Worth the drive!
Beautiful but very very dangerous! The shops and the Cafes are gorgeous the merchandise is Mackenzie Childs the prices are sticker shock but I will definitely be back because things are absolutely beautiful in the store service is wonderful people are helpful and friendly and the ride to get out to Mackenzie Childs speaks for itself it is handicapped-accessible and stop in and look around you will enjoy it...
We have been shopping with MacKenzie Childs for years and love ever single item we have purchased. We have worked with many wonderful people in the retail store in Aurora and have always felt welcome, valued and treated like a good friend. However, recently there was a large turnover in the staff and although we miss many of the people that are gone we also really enjoy the new people in the store. The new store manager (Luna) is wonderful! I am not sure what brought Luna to MacKenzie-Child, but she could not be a better fit. She always has a smile on her face and is always so joyous! She is one of those people that just makes you feel good talking to her. I look forward to working with her for many years to come!On a side note.. In my previous review which I removed, I had complained about extremely long shipping delays. That issue has been corrected. Telephone customer services does still seem to be a challenge for them. The agents do not provide the level of service that you would expect from a high end retailer and some of them are down right rude. This may be one case where they need to think about outsourcing it to get a better quality work force (like Jet Blue did). I wont even call anymore.. I just drive the 58 miles to the store. If i was rating the Phone customer service center I would give it a negative 5 if that was possible.
This is an eclectic, wonderfully artistic place to visit. Take the free tour of the farm house, offered about every hour to get a wonderful view and immersion into everything McKenzie Childs. Make sure you check out the clearance/sale are in the back room to the left when you enter. To the right when you enter are bathrooms (also check those out), and an info room that is really pretty cool.
Horrible experience. I was never told I could not return a purchase. When I tried staff were rude and refused to make eye contact. There are NO NOTICES telling you your purchases are final. SO UNFAIR. BEWARE.
First time there. Beautiful things, decent discount. Will definitely be returning.
MacKenzie-Childs makes me happy! I have been collecting it for years. Wouldn’t miss the barn sale for anything, it’s literally the most wonderful day of the year! Staff is always beyond pleasant and accommodating. Just a happy, beautiful, uplifting place to visit.
The annual Barnyard Sale was a huge success for business. Unfortunately, I was with an older woman who had a great deal of difficulty with mobility. A 3 hour wait was not going to work for her, so we sat on the grass and enjoyed people watching. My wallet appreciated it!
A must see! Locally painted pottery and other designs. There is always something new to see. The flowers are worth the trip alone. They plant hundreds of new tulips each year.
Very interesting introduction to McKenzie-Childs through a wide variety of products. Be prepared to open your wallet.
Out for the barn sale on day 1 and there was almost no line..I had a moment of panic! Ended up waiting less than an hour to get in. Perfect day, happy people, just a little hot but not unbearable! Thank you MC for this annual event!
Oye! My husband cringes every time I go there. Its usually a 1k bill but I love all their pieces. Beautiful made. I highly recommend their Piccadilly bakeware. Holds up well, never had any sticking problems. The sales associate Tom is the greatest, so happy, cheerful, and helping.
What a breathtaking place… Mackenzie Childs is a must if you’re within 100 miles of Aurora New York. It’s a great day trip and while the shop is gorgeous and has so many things to add to your decor… The farm house tour is exceptional and I would recommend it to you or anyone who loves MacKenzie Childs decor.
Im not the shopping types but my wife is. Quality artistic kitchen items but not for the budget minded. If your wife wants a pretty kitchen and you have the money, good place to take her.
Dont buy the teapots!!I bought the large flowered one and even after meticulously drying after each use, it started rusting....So disappointed, and customer service didnt offer any resolution.Looks pretty, BUT completely useless...
A lovely drive into the Finger Lakes, beautiful pottery & exquisite hand-made furniture in a gorgeous New England farm setting. A nearly perfect day-trip in Western New York.
. The Places we stayed in where all wonderful! The town needs to Have some shopping. I would then give the whole experiences a grade of excellent!!!!!! IF this is impossible, It would be nice to sell some things in the hotels.
I purchased items to be shipped. I recieved 1 box and called 3 different numbers. Got the online store but I have been unable to get a call back from the Aurora ny store. NO ONE ANSWERS OR RETURNS CALLS!
I havent been here in like 15 years, but I do have excellent childhood memories from here. I am saddened though to hear from my mom who was there last year (and returning in 2 or 3 days) that the furniture that used to be on the ceiling is now gone.
Beautiful grounds, amazing sale prices up to 50% off!! Long lines to get it but well organized. Go every year so worth it and Alot of fun.
We went at wrong time. They are in transition with the products so selection was as the usual. Still had a very positive experience as always. Service is top knotch.Very. Pricey but I know this but its got the own unique style.
This was a surprise trip planned by my hubby. Ive been a collector for several years, and was first time to farm. Such a thrilling experience. Ill be back!
Unique trademark style high-end home furnishings in a pleasant quaint comfortable setting. Beautiful property. Occasional tours of some of the buildings.
I purchased items from a friends wedding registry at MacKenzie Childs on July 4, 2019 which was 3 weeks prior to her shower. The checkout page mentioned that they were having shipping delays which I assumed meant a few days. On July 16th, when I had not received the items or any email notifications explaining the long delay, I spoke to Customer Service who said that due to issues at the warehouse, the items may not arrive before the shower. After further discussion, they processed my order which did arrived a few days later. MacKenzie Childs service matches the fine quality of their product!!
You can never go wrong with this Upstate treasure. We drive 25 hours (each way!) to come check out the barn sale every year.
Customer service is terrible. I never heard back after several calls and emails sent that included a picture of my chipped ice cream scooper (after the first use), to see if they would replace it. Note: DO NOT BUY the ice cream scoop; I scooped ice cream once, and the enamel chipped off. Also, they will NOT exchange anything or work with you if you receive an item as a gift and do not have a receipt to show proof.
Cant get my wife out of the store!The grounds and views are fantastic.
Beautiful grounds, beautiful product, great craftsmanship, pleasant staff, all around wonderful experience any time of year. An upstate gem.
A wonderful display of sensory overload and opulence. A must see many times over. Dont miss if you get the chance, you wont regret it. As good as a movie.
Customer service terrible and pathetic . i order something a week ago never got a tracking number information . i would give no stars . people pay a arm and a leg and kidney for your products you guys should have great customer service support wrong . i left a better business breau review .
Mackenzies childs need I say more
We have thousands of dollars of MacKenzie-Childs in our home but this last experience is notable. Weve been waiting 5 months for MacKenzie to ship a cake knife we purchased as part of a wedding gift. They have made several commitments but so far havent delivered what weve purchased. This item was not on back order when we placed the initial order. Pretty disappointed in their sevice.
Top notch but very expensive unless you catch the barn sale. Take the tour of the farm house, unbelievableGounds are beautiful and right on Cayuga Lake.
Did not come here during the barn sale which I regret but the Finger Lakes are scenic and Mackenzie Childs is nestled within the region; Filled with colorfully upholstered furniture and cute bric-a-brac Mackenzie Childs is definitely an interesting place. They also have a little farm outside and a lake!The only thing I didnt like was that although they had incredibly unique phone cases and accessories, the prices for the Iphone 6s case were so much higher than the other versions and a lot of the merchandise is ridiculously expensive, so pretty to look at though...
Ever walk into a store thats playing Christmas music and you get this overwhelming erg to start dancing around and smash everything? If you got a million bucks and 5 minutes to spare, this place would be a great place to start!
If youre looking for loud decor and nasty staff, this is your place! That said, the premises is beautiful and it probably does warrant a visit
Worth the trip! Its such a great place to visit- make sure you take a tour of the farmhouse. Everyone will treat you like family :)
Impressive place,extremely popular among women (My wife,her Best friend, and our daughter in law)all have items from here throughout the house.
Very disappointing! Limited selection and not worthwhile discount. Staff was not friendly! Save yourself the gas money!
I dont know what they doing now with the store, will see next visit. The outlet? Why the came with that name.
1st off IM new to MacKenzie, ChildsEven the sale prices were expensive to me, then when we got home and we noticed that the stuff my wife picked was all made in China and Tiawan, it makes me wonder how much the stuff was really worth
This a fun place. All kinds of different decor. A treat to see them displayed.
I would give a zero if I could. The gentleman who answered the phone was extremely rude. The company is not giving importance to customer satisfaction at all. He was extremely rude, unhelpful and impolite.
If you are looking for expensive eccentric decorations then this is the place for you! I saw a lamp for $22,500!!! I did get free apple cider, donuts and a pumpkin so that was a plus. Wife bought a couple of nick naks...
I love their items, but honestly they are ridiculously overpriced especially since their products are made in China!
Always a fun trip to the Outlet. Many treasures to be found!
Love all the items, the staff is Very helpful. Checking out was a nightmare. Over an hour on line, thats the only downfall of the day.
Lots of interesting pieces. Some moderately priced.
Always makes me hapoy. Everything is so pretty. Want to purchase everything and redo my whole home. Beautiful!
Main house closed for renovation, gift shop was open. Beautiful grounds.
Great place to shop. Well be back again.
Wish things were made in the USA but alot of the enamel is from China and/or Indonesia. Sad that this American founded company has outsourced so much overseas.
Unique ceramics and furnirure! Truly works of art that reflect the beauty of Aurora, NY and the Finger Lakes!
5 stars all the way! Great experience and wonderful bargains at the Barn Sale!!
Great staff and beautiful products, touring the farmhouse was very interesting and fun
So much fun with family for my 50th Birthday week vacation staying with my cousins!!!!!
A nice place to shop
Wonderful tour of the house the gift shop is very nice but bring a lot of money
Love the shop, service was so amazing and so kind love the grounds def take a walk.
I met some great new friends! And spent too much but L O V E everything I got!
Its like going into Willie Wonkas house or being in Alice in Wonderland! A must see and experience when in Aurora, NY!
Sale in July good but should be better to maneuver they the aisles
Mackenzie childs outlet. Amazing local mfg of home goods
Prices are outrageous compared to the quality. Most of the items are imported from China. The pay cents for some items that they charge hundreds for.
Its too expensive, especially when a lot of the merchandise is not even made in the US!
The store itself is nice but I still dont understand the draw..
Fantastic place. Maintenance supervisor and his staff are extremely nice people.
Absolutely breathtaking views and gorgeous housewares!
Always find beautiful things for the home, such beautiful scenery too!
Beautiful location, friendly and helpful staff. The pieces are exquisite.
A MUST visit!! Who buys this stuff? Its fabulous to see.
Interesting place but out of my price range and not my taste.
Every piece is a little different, but so beautifully crafted and finished to perfection!
They are the best and the most fun pieces to have around. Keep it up Mackenzie Childs!!
Very interesting place set on beautiful property overlooking Cayuga lake
Love it. The story behind it is great. Tour is free.
Most products are of poor quality and now purchased from China. Employees are treated aweful.
Beautiful pottery and dish were.
So much fun touring this unique showcase store!
Excellent day trip. A sight you have to take in!
Beautiful place. Love the Barn Sale.
I love McKenzie child its my treat to myself! ❤️
Such a colorful place,but pricey.
Beautiful outside... Overpriced goods that arent all actually made there...
Polite staff and great stuff for decor.
Delightful to visit! Wonderfully original home goods!!
Awesome place! The Barn Sale is the best!!
Awesome, one of a kind pottery, must see for a travelers.
Nice things but expensive. Many items made in China.
Definetly need to stop in if you are in the area.
Wife loves this place, need a waiting room for the men
NOT A FAN! TOO WEIRD AND WAAAAAYYYY EXPENSIVE!!!
It’s like taking a walk through Alice and Wonderland.
Love this place. Great products
Limit on customers, Saturday can be a long wait to get in
Love love love this barn sale, its the best ever!
Quirky, different, original home wares.Well worth a visit.
One of my favorite places in the world.
Always fun to.go and take a look at whats new
Nice original stuff. Why is it so expensive...WOW.
Fabulous place for home decor.
Great place to get quality items.
HIGH HIGH end ... ridiculously expensive knick knacks and furniture!
Looking for decorative wonderment? Its here.
Wouldnt have stopped if my mom didnt want to
Love the summer barn sale! :)
Love MacKenzie Childs.....great staff!!!
Love going to the Barn Sale!!!
Beautiful grounds, great shopping
It was a beautiful Scenic experience
Good place to spend the afternoon
Barn Sale! So much fun!
Such a fanciful, inspiring place!
Lived next to it my whole life
What an amazing place!
My first visit...
Very unique and expensive furnishings.
Interesting and pricey. Neat setting
Very pretty area.
So fun!!!
Superb place to visit.
A most magical place.
Awesome place to shop.
Unbelievable! So are the prices.
Expensive but addicting!
Trendy but overpriced.
Bring a big billfold!!!
Beautiful stuff!!
Not cheap
Line long .but worth it
Makes wife happy
Beautiful views
Love it!
Cute place
Unique home goods
Excellent
1st time there.
Ok
Love this place.
Crazy cool
Excellent
Beautiful
WOW!!!
It was interesting
Cool place
Cool place
Like a museum
Exquisite.
Everything!
Very special as a place, there is something for all kinds.
To see absolutely !! It is magnificent. The visit of the house is obligatory so it is beautiful.
A very large place, many things to buy
Total reviews rating 4.3
188 Reviews for The Outlet at MacKenzie-Childs 2023:
Review №1
2017-10-16Stopped by MacKenzie-Childs store and show house while in the area doing winery visits. Definitely worth the stop just to look. The free house tour only takes 30 minutes or so and the place is pretty cool. Walked around the shop a little. Very expensive stuff but fun and unique.
Review №2
2022-03-07I absolutely love my visits here. Great finds, and the staff are phenomenal, always friendly and very helpful. A treasure of a place indeed!
Review №3
2020-02-21A place filled with magical pottery and home decor. Being a Truly MC member is great way to have access to events like the dried floral arrangement event. It was fun and inspiring.
Review №4
2018-02-24Beautiful gift shop. Took the free tour of the house. Certainly worth your time. Be sure to watch the video in the shop.
Review №5
2022-03-07ITS MacKenzie Child! What a wonderful mindblowing outlet. If you leave without something then you didnt look hard enough. Go ahead splurge, spoil yourself and leave smiling and happy. After-all, child is in name how can you not be happy. Have fun!!!!
Review №6
2022-05-12I took my girl friend here years ago and she loved it. The stuff they sell there is mostly made for women.
Review №7
2021-08-15My friend and I visited the outlet Saturday. It is a beautiful location and the grounds are a site to see. My friend purchased a clock a year ago and the clock never worked. She brought it with her in the hopes of an even exchange. We did not see the clock in the store, however when she asked the sales clerk, they were able to find a working clock! We drove 5 hours one way to get to the outlet and for this exchange alone it was worth it. Excellent customer service, all staff were friendly and efficient. A special thanks to Danny, who assisted us with the clock.
Review №8
2018-05-05Love everything about this place. Visitors lounge, free farmhouse tour, free grounds walk, scenic views
Review №9
2021-10-01Very disappointing! We have been coming here 4 times a year for the last 10 years and have always loved the displays and the ability to check out new items especially at the holidays. The outlet has neither variety nor artistic excitement. We designed our kitchen with Mackenzie Childs pattern. Unfortunately, we will not be coming back.
Review №10
2020-11-07Beautiful, high-end shop on the east shore of Cayuga Lake. Located in historic Aurora, N.Y. Great merchandise selection for MC collectors.