The Spirited Shipper in Astoria
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Astoria, Queens County, New York, US
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Site: http://www.spiritedshipper.com/
- Monday:7AM–3:30PM
- Tuesday:7AM–3:30PM
- Wednesday:7AM–3:30PM
- Thursday:7AM–3:30PM
- Friday:7AM–3:30PM
- Saturday:Closed
- Sunday:Closed
The owner, Bruce, was extremely rude and unprofessional. Shipping prices were unclear for Ground Shipping. The wording appears that anything over $90 received free shipping. An invoice was issued stating payment was placed, showing $0 in shipping. The following day a second invoice was sent with an email from Bruce asking if $18 in shipping was ok. After calling to ask why I received a second invoice when my account shows that payment was already received, I was told, thats just how we do things and that if I didnt like it I could go elsewhere. Words such as whatever! and I dont want your business anyways makes it clear to me that customer service as well as business opportunities are not too important to The Spirited Shipper. I would never recommend their services.
Total reviews rating 4.7
41 Reviews for The Spirited Shipper 2023:
Review №1
2020-12-19I used them for fulfillment earlier in the year. They were prompt and did a good job, but there were unable to provide proof of the shipping charges they charged me. Definitely sketchy and I feel like I got scammed. If you want to go with them, be sure to tell the owners that you want to see FedEx receipts or their bill for each order. They delete order information daily so ask before they start fulfilling.
Review №2
2016-04-03Quick turnaround, great quality, and low cost are things we demand from our suppliers but customer service is what keeps us happy more than anything. The spirited shipper has been a great resource for both my company and clients. As an upscale wine club, our customers expect timely, accurate and issue free shipping. Spirited shipper has even been able to accommodate our needs during the holiday season when faced with massive growth in shipments. After several years of painless and virtually perfect performance, I highly recommend them. We consider them a true partner in growing our business. We trust them completely to get the job done right. They simply do what they promise.
Review №3
2021-04-13Excellent family run business! The cardboard shippers really saved our e-commerce business - clever, patented design and their pack-and-ship service with warehousing was so helpful. They really worked with us on pricing and helped our small business grow. Support small business and meet the mascot Sparky the Basset Hound!
Review №4
2021-02-24These shipping boxes are elegantly well designed, keeping bottle shipments unbroken in a package that uses simple recyclable cardboard. The design is a simple origami that works every teim. I wish every bottle shipper used Spirited Shipper boxes and inserts!
Review №5
2016-03-23We hired the Spirited Shipper for our companys 20th anniversary wine package mailing. He and his partners not only helped us select the perfect wine, but worked with us from start to finish to select the proper shipping box, and even have it custom printed with our logo and black finish. We would completely use them again for our next mailing!
Review №6
2016-05-26Excellent customer service. Spirited Shipper provides quality boxes and shipping materials and we hardly have any breakage. Bruce and his team go out of their way to make sure our shipments get out on schedule. We dont have a need to go anywhere else for our shipping and packaging needs.
Review №7
2016-03-16As the manager of an online wine store, I always looked for ways to lower costs. Since the Styrofoam wine shippers we used were extremely expensive and we even had damages resulting in a FedEx claim, I began looking for less expensive alternatives. After an extensive evaluation period of a few of the most popular brands, I settled on the Spirited Shipper boxes. The business owner was thrilled at the space savings and we are both thrilled with the prices. Not a single bottle of wine has been damaged in almost a year! Highly recommend to anyone in the liquor industry.
Review №8
2016-03-15The spirited shipper has been an excellent supplier to us with consistent customer service and competitive pricing. Whenever we have a challenge with an unusual shipment they have been there to get the job done. I highly recommend this company.
Review №9
2021-08-01Excellent product. Good customer service, everything together for us and ready to go shortly after ordered. Sparky, the dog, is a nice, friendly touch.
Review №10
2016-04-12When we were a small company, doing our own fulfillment wasnt a problem. As we grew, this detracted us from our main business which is wine. Now this may make you laugh as we found it humorous. We asked our box supplier (which was Spirited Shipper) for a recommendation on a shipping service without realizing that they did this. As we were extremely happy with their wine shippers and quick delivery, we gave them a try. The rest as they say is history as weve depended on them for over a decade and we couldnt be more pleased.