Identifies as women-owned
Yes
The Susan Glenz Team at Keller Williams Realty in Rochester
Categories
Location on the map
Rochester, Monroe County, New York, US
From the business
Service options
Online appointments
Yes
On-site services
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Planning
Appointment required
Yes
Phone: +1 585-340-4940
Site: http://www.myrocrealestate.com/
Site: http://www.myrocrealestate.com/
Opening hours
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:8AM–8PM
- Sunday:8AM–8PM
Comments (198)
The Susan Glenz Team was amazing to work with. While searching for and buying our perfect home, Alexandra Cope was very knowledgable about the market, things to look for and how to build and present the strongest offer. She was always very responsive and understood the urgency we felt as buyers to tour houses right away. Once under contract Alex and Brittany took care of everything. I was never worried about something going wrong or not meeting our closing date because they were on top of it and tracking it through the process. Once we had found our perfect home, we needed to sell. Susan Glenz is an industry expert and she was so professional work with. She and Shannon took care of every detail of getting it on the market and making sure it sold fast! They hired the most amazing photographer, made sure all the details about the house were captured and ran the showings so that our family was not inconvenienced at all. We received multiple offers and sold for well above asking! We could not be happier with our experience and would highly recommend SGT for anyone buying or selling a home!
My partner and I moved to the Rochester area from another state and were referred to the Susan Glenz team by a realtor friend of ours from Maryland. We were paired with Taylor Presley, their buyer specialist and are so glad we decided to work together! Moving to another state without knowing anyone can be overwhelming to say the least and Taylor made the process seamless while also being proactive and realistic about how to best navigate the crazy real estate market that is 2021. She is incredibly knowledgeable about the many many neighborhoods we asked to see, about those important details you should be looking for when walking through each home and her creative idea on how to make our offer competitive won us our dream property! She was thorough, patient, communicative and again incredibly knowledgeable. We would highly recommend that you stop looking for an agent and call her right away!!
As a fellow Real Estate Team, we have to say working with the Susan Glenz Team was wonderful! There was not a single hiccup throughout the transaction & everyone on the Team worked hard to stay on top of deadlines and all communications, ensuring a seamless & smooth transaction for the buyer & seller and all of the industry professionals involved. An extra special shout out to Brittany, SGTs Director of Client Care, who is incredibly kind, professional, & on top of her game.
Working with Krista was a wonderful experience. She listened to what we wanted in a rental and was diligent in securing showings and sending us video tours as we were located in a different state. When we found a property we loved she was on top of facilitating getting our application and application fee quickly to the landlord so we could secure the property. She took so much pressure of us when trying to manage this move from a different state on a short timeline in a quickly moving market. I’m so satisfied with her service and her diligence and compassion.
As an agent working with The Susan Glenz Team, you can tell they take pride in communication to ensure a seamless transaction. Both Chelse and Brittany went above and beyond to make sure both parties were happy from the acceptance of the offer to closing. I am fortunate enough to work at the same brokerage with them, Keller Williams Realty of Greater Rochester. I look forward to another transaction, thank you for all your hard work ladies!
Susan and her team are absolutely amazing. I personally worked with Susan, Chelse, Taylor, Brittany, and Shannon. They are all excellent at what they do. They are incredibly professional, knowledgeable, and helpful. Not only will I only ever do business with SGT for all of my real estate needs in the future, they are the only team Id ever refer people to as well. Id shout from rooftops, send smoke signals, and skywrite how amazing the SGT team is to work with and what fantastic people they are!
Tina Clancy sold my house for me! Tina worked very hard getting the sale of my home through, which was no small task considering the lawyers office handling the sales paperwork generally ignored both her phone calls and mine. She is an A+ in my book! I cannot say enough good things about her drive to do the best possible job, and her professional work ethic as she walked me through all that was required. I greatly appreciated her keeping me informed every step of the way. Thank you, Tina.
Susan and her team are incredible. We worked with Alex to purchase our new home in Rochester. We did it long distance from Denver. Alex was great, she took the brother and sisterin law to the home on a Sunday morning and we did a virtual walk through via Facetime. We loved the home and could see the potential for it. Wrote the offer that evening. Alex was extremely helpful on writing a solid offer and our offer was accepted the following day.Brittany in the office was in constant contact through the process, she took care of everything. We closed in 3 weeks. After the closing we did alot of renovations prior to actually moving to Rochester. Alex, Susan and Brittany all went abouve and beyond in answering questions on contractor references, windows, plumbers etc.We would highly recommend the Susan Glenz Team to anyone looking to buy or sell in the Rochester area.They are a A+++ team.Tim and Lance
The Susan Glenz team is truly a top notch group of hard working, professional, knowledgeable and kind individuals who provide exceptional real estate services! Alex Cope helped us find and purchase our forever home in a very competitive market. I loved Alexs honest and straight-forward approach to her work. We put one offer in on one house at listing price and it was accepted because of Alexs ability to identify a unique opportunity when she saw it, her negotiation skills, and her ideas on how to make our offer more attractive without increasing the offer price itself. After we found our home, Alex and Brittany continued to assist us in navigating everything that needed to be handled up through final walkthroughs and closing. They were both very responsive and helpful in providing updates and helping us move the process along. Once our offer was accepted on our new home, Chelse immediately reached out to start the process of getting our current home listed. Chelse and Shannon worked extremely quickly to help us get our home show-ready and we had our home listed within a week in order to hit the market at an ideal time. Chelse provided tons of insight into how to price our house providing us with data and asking us for our opinions. With Chelses help and guidance we had over 60 showings in 4 days and 20+ offers with our home ultimately selling for $75k over asking price. Chelse helped us choose the most attractive offer and negotiate with the buyers to get us rent-back and set our closing date to align with the purchase of our new home. We started our journey with the Susan Glenz team in mid-January, found our new home and sold our previous home in February, and closed on both properties in March. The Susan Glenz team was a pleasure to work with and provided services and outcomes that exceeded our expectations. I cannot recommend this team enough! Thank you again so much to Chelse, Shannon, Alex, and Brittany!!
We are beyond happy we chose to have Alex Cope of the Susan Glenz Team as our buying agent on the purchase of our first home. Alex was instrumental in helping us find our home in this crazy market. She was very educated in the market and was able to help us get a home we never thought possible. The entire process with the Susan Glenz Team was so efficient and organized. I would 100% recommend the team to all of our family and friends!
My fiancée and I worked with Chelse of the Susan Glenz team to purchase our duplex and were so pleased by the whole process from first meeting until after close! We have nothing but positivity from answering our texts after business hours to helping us through our first home purchase together. HIGHLY recommended.
I am so lucky to have worked with Taylor and her amazing team to purchase my first home!!! I had no idea what to expect and was very nervous. BUT I had a whole team of people on my side working for ME. Between the quick responses and check-ins from Brittany and the texts from Taylor I felt SO supported. I highly recommend Susan Glenz to anyone looking to purchase a home whether it’s your first or not! 🏡💕
Susan Glenz and her team are amazing! Krista Archambeau allowed my husband and I to buy a house for our daughter from 3,000 miles away (California). She helped us every step of the way and made it incredibly easy to buy a wonderful home for our daughter in a perfect neighborhood in Rochester. The process of home buying in New York is not the same as it is in California, but the entire Susan Glenz team walked us through the process step by step, and we were able to do it all on line! I can’t thank them enough. Great team!
I had a great experience working with Taylor from the Susan Glenz team as my buyers agent, and the whole team helped to make the process easy. I appreciate the wealth of resources sent to me, and how much time everyone spent to make sure I was prepared end to end.
Susan and Brittney did a great job. They were very professional, friendly and answered all of our questions. Even after our sale they have followed up numerous times to see how we were doing, answer any questions or needed help with our move.
We recently started an adventure of finding a home to buy. We were guided to your agency and we were put in contact with Krista. From the first time we spoke to her she was a breath of fresh air. She was interested in us and helping us find exactly what we were looking for. She was so helpful and knowledgable. She always went above and beyond to make sure we were happy. I had her cell number and even if she wasnt working if i trxted her she was eager to answer any questions or concerns i might have. This girl has a huge heart. You could tell she loves her job. and i honestly felt like she was a friend helping us with everything we needed. i still feel like we are friends. i have never worked with a team that made me feel like family not a client. But this agency does that. They really care its not just a job to them. We recently signed on a house and Krista played a huge roll in that. She stood by us until the very end. We still keep in contact. I highly reccommend this agency to anyone looking for a home. Dont work with a realtor company that is just doing their job. Work with an agency that sincerely cares. Thankyou lKrista for helping us and being by our side. Thanku for making us feel so important and giving us an experience we will never forget.
What a team! My husband and I were in the process of buying our first home. The Susan Glenz Team took care of EVERYTHING! The process was so smooth and they were always on top of everything. We worked closely with Taylor and any questions I had she was right there to answer. She also recommended great services to help us close on our home! I highly recommend Taylor and The Susan Glenz Team to anyone looking to purchase a home. Thank you!
If you want a dedicated real estate team approach where the entire team is driven, dedicated, and experienced from buying, selling, and everything in between, then look no further! They were on top of the pandemic and adapted quickly as we had bought a home before COVID-19 hit and then were going to sell and the anxiety we had with not knowing how we would sell our home when restrictions were being made that would restrict potential buyers from open house experiences. We used and embraced technology to provide a video tour and did virtual walkthroughs for those interested and had a few offers from buyers who had never stepped foot physically into our home. They listen, connect, and really understand your goals and really understand the home buying and selling experience and treat it as such! I could recommend nobody else than The Susan Glenz Team to my own friends and family! You will not be disappointed! I guarantee it!
Working with Taylor Presley and the Susan Glenz Team could not have been a better experience. Given the crazy market and the pandemic, I was expecting to be stressed and overwhelmed as a first time home buyer. I could not have been more pleasantly surprised.The Susan Glenz team made communication easy and productive. I felt like they were always in my corner educating and advocating. Taylor has an incredible work ethic and I was always impressed at the lengths she would go to make things happen for us. We will continue to work with this amazing team in the future for our real estate needs.
We cannot say enough about how amazing Alex and the whole Susan Glenz Team was throughout our home buying process. They helped us navigate this insane market with ease. Alex was compassionate and empathetic when we felt stressed, and celebrated with us when we won our offer. Oh, did I mention we won only our SECOND offer? Thats how fantastic she was in creatively, aggressively guiding and writing offers for us. Despite stressing that we needed to be attractive to sellers, we never felt pressured to offer anything out of our comfort zone. She and her team also answered every question we had in terms us first time buyers understand. Working with her powerhouse team means you get the expertise of several professionals combined and the agility that is needed to swoop in and see a house ASAP before its gone. We will always recommend the Susan Glenz team to anyone looking to buy or sell!
Alex Cope has been our realtor through three home purchases and many offers. We rely on her for so much and she delivers 110%! The entire Susan Glenz team is the epitome of professionalism, high moral character, and reliability. I honestly feel very grateful to have found Alex and look forward to all of our meetings! We truly ask TONS of questions and call regularly and her response time is amazing and professional. She is a gem.
Amazing! We interviewed several Agents and Teams to sell our house, and the Susan Glenz Team stood out instantly. The benefit of using the Susan Glenz Team is that you get the support of her entire team, which runs like a well-oiled machine from the first interview all the way to closing.Right from our first meeting, they came prepared with recent comps and data supporting their recommended listing price. They were very strategic on how to price the house in order to get the most interest, pointing out the risks of different approaches. They gave us simple things to do before we put it on the market in order to make it get top dollar.Communication was excellent - which I believe is their strong suit. We were never left wondering what was going on. This is important, since selling a house is very stressful.Also, The Susan Glenz team continues to keep in touch with their clients after closing by hosting fun activities throughout the year (some that even raise money for local charities like the animal shelter) - what other real estate team hosts regular events like that? None that I know of.There are a lot of Agents that havent kept up with the times, as real estate has changed significantly over the years due to technology. The Susan Glenz team is the opposite - honest, modern, and delivers top quality service.
Alex Cope and the Susan Glenz team was the best realty team we could have asked for. My husband and I sold our first house and bought our forever house during a pandemic. It was the SMOOTHEST, EASIEST purchase we have ever made. Alex was extremely responsive to every question we had, every worry and every excitement- she was there! We had multiple offers on our house and she made sure we chose the best one. I recommend Alex to all of our friends- 10000%
So happy to have worked with Alex Cope when buying my first house! Alex was able to figure out my style and help find houses that would be a great fit and guide me thru the entire process. Always available for any question or just to talk things through. In this competitive market, she helped me write a great offer and win against numerous other buyers. Cant thank Alex and the Susan Glenz team enough for such a great home buying experience.
Such a amazing team everyone was easy to talk to and very helpful. Chelse is an excellent agent always available and super helpful best agent I’ve used so far. Will definitely use this team again.
Huge thank you to the Susan Glenz Team for their support and professionalism! What a great experience it was working with Alex Cope especially during such a difficult time. Alex is a very trusting individual to work with, incredibly personable and very skilled. Alex educated us throughout the process and made us feel comfortable with our first time home buying experience. We are beyond thankful to have had such an amazing team behind us! Looking forward to working with the Susan Glenz Team for all future sales and purchases and do strongly recommend!
A few months back I was beginning to look for a new house and after struggling to find anything and feeling defeated a friend recommended The Susan Glenz Team. I can honestly say that I am thrilled with them. I was Paired up with Taylor Presley and she was fantastic. Taylor was dedicated, responsive and had a great pulse for the every changing housing market. She always made me feel comfortable and informed at every turn and never gave up on finding me a great place. After looking at probably 15 homes over the course of a few months we finally found a place that was right! I can say I would recommend Taylor and her team to anybody looking for a top quality agent without hesitation. 10/10. Thank you Taylor! and the entire SGT
In short, Id highly recommend this team to anyone looking to buy a house. Alex Cope and the rest of the Susan Glenz team helped us find a house we love. We truly felt like we had a whole team of experts behind us and were confident throughout the entire home buying process. Everyone they recommended during the process for home inspections, attorneys, etc. worked out great for us. Definitely my best home buying experience to date. Alex and the rest of the team will be our first choice for future real estate deals!!
We are return clients to Susan and her team, to me that says a lot! The Susan Glenz team offers so much more than just a sale and purchase of homes! They offer an experience, one in which you learn, grow and become confident in being a homebuyer/seller. It doesn’t stop there. They continue to be available after the purchase/sale for advice, support and friendship! I have and continue to recommend Susan’s team to all of my loved ones. If you’re reading this, you have found the best of the best, look no further!
My husband and I had the absolute best experience imaginable with the Susan Glenz team! We received all the information we needed promptly and clearly to keep the process moving fast. Alex was incredible, we were able to close on our new home in a 30 day period which was amazing. Susan provided us with the best advice for preparing our home to sell. We got 16 offers on our home and were able to sell well over asking price. If all that wasn’t enough, on our moving day the team sent us a pizza which we enjoyed in our new home. Highly recommended this team!
I would highly recommend the Susan Glenz team for your real estate needs. We used them to help us find a home and to sell our previous home. They made the process so much easier. Taylor Presley was fantastic and SO helpful. Everyone on the team worked well with us for both the purchase and sale of our homes. They answered all of our questions, helped us to consider things we wouldnt have thought of, and they checked in with us regularly to keep us updated. We would definitely use the Susan Glenz team again.
We have been looking on and off for a second home on one of the finger lakes for a number of years. This year, we decided to more aggressively pursue the idea. My son and his wife suggested using The Susan Glenz Team as they had very positive experiences a couple years ago in purchasing their current residence.When we first me with the team, we had to do so via Zoom (Covid-19 year). From the start the team and in particular Alex Cope were very engaging and helpful. They worked with us to assist in better defining the critical features we were looking for in a second home. The automation of having all new listings immediately available to us via Email was critical.The process took us several months with several visits to different style properties. Alex was patient and attentive to our reviews of each property even though she was sure some were not a fit for us.When the house became available to us that we ended up purchasing, Alex was very helpful in designing an offer that would allow us options in our bid while not creating an escalating bidding war.After the purchase offer was accepted, Brittany was always in touch with me on the status and requirements needed to complete the sale. Even after the sale, Brittany reached out to us to make sure all had gone well.We are extremely happy with the entire process and especially with the team of great people we worked with. Even Alexs husband Tyler was a great asset to us.I highly recommend The Susan Glenz Team and am very comfortable with using them again in the future is opportunity presents.Dave & Lana Collins
This team goes ABOVE and BEYOND!!!! I could not recommend a better team! As a first time home buyer, and now owner, it was very important to us (my fiance and I) to find a real estate agent and team that was responsive and willing to answer all of our questions, naive or not. I did a lot of research and Alexandra Cope, our real estate agent, had numerous fantastic reviews and her biography shared that she loves working with first time home buyers. I am a deaf individual and the whole team was extremely accessible and very friendly with my needs. We were able to text and/or email team members to ensure the correct paperwork was done, potential homes within our budget were shared, etc. Alex and the team also saved us a lot of time and effort when shopping around for the best mortgage loan rates as well. I also did my own research and nothing came close to the rate we got! Alex and the Susan Glenz Team have many fantastic connections that are local and nationwide and we could not have had a smoother transition into our new home! Even my parents, who have gone through the process of buying homes several times, shared they have never seen such an efficient team!
I had a great experience working with the Susan Glenz team on my first home purchase. I was paired with Taylor and I could not be more happy with the service that she and the rest of the team provided throughout the process. Any questions I had were always answered and I felt comfortable at every step along the way. I would highly recommend working with Taylor and the rest of the Susan Glenz team when searching for a home!
Looking for a top notch real estate team? Look no further! I have been working with The Susan Glenz Team for several years now. Every team member is very knowledgeable, responsive and professional. The Susan Glenz Team goes above and beyond to make sure your home buying experience is flawless. They know how to navigate this very competitive market and how to WIN! If you are in the market to buy or sell contact The Susan Glenz Team, you will not be disappointed.
Susan helped us sell our first home back in 2015. She was professional, endlessly positive and BOMB at what she does. We got an offer the day we listed above our asking price and she made what could have been such a stressful process so smooth.Shes stayed in touch since and we have attended so many of her SGT events. Family photos, meeting santa, summer fun, honestly our kids will have so many happy memories from SGT.I cannot recommend Susan enough and have shared her with many friends and family whove had similar experiences with her and her team:)
10/10 Stars! The Angie Flack Brown Team LOVES to do business with The Susan Glenz Team! We are fortunate enough to share the same brokerage at Keller Williams Realty Greater Rochester. Each transaction is handled with the upmost care and respect. No detail is missed. We look forward to helping more families in the future.
Susan and her team were very knowledgeable about the entire process of selling our home. The communication was excellent from each of the members of her team! They kept us updated with each step, which helped us navigate this sale smoothly and with confidence.We received several offers above asking price in about a weeks time!We were very pleased and would highly recommend The Susan Glenz Team!
Its always a pleasure working with Susan and Shannon! They are our go-to agents especially when we need to find tenants for our rental properties. They are honest and trustworthy. We appreciate that they are always accessible and willing to make a variety of suggestions to help us find the right tenants. If you are looking for a good agent, I highly recommend reaching out to Susan and her team!
They were great to work with (Krista especially) with plenty of connections to handle the all parts of the house hunting/buying process in the weird market of today. Also very willing to take direction on what youre preferences are and also not adverse to taking you to look at whatever you want! We also got married and found out there that at least 2 other families have used Susan Glenz in the last two years to great success as well!Thanks again!
As a first-time homebuyer, I was extremely nervous and confused about where to start. I am so glad I gave the Susan Glenz Team a chance because I do not regret it. From the very start, Taylor made me feel comfortable and was informative about the process and what I should expect. Taylor and Brittany did an excellent job supporting me throughout the whole process and made me feel included. Even after I closed on the house, Taylor and Brittany reached out to me multiple times to ensure I was settled in and didnt need anything else. I do not have family in the area, but it sure felt like I did during this process. I will be recommending all of my friends who are looking to buy a home. THANK YOU so much!
I started looking at houses with Alex from The Susan Glenz Team about 2 years ago. I am a first time home owner and I had a budget that I wanted to stick within. I started looking at houses right before the housing market exploded and everything became more of a challenge. Throughout the entire time Alex continued to work with me until I found the perfect house within my budget and helped me navigate making offers, while staying in my comfort zone financially. I would absolutely recommend this team if you are looking for your forever home!
Susan Glenz has been awesome for us. Ever since we bought our first house years back with them. Very professional and knowledgeable group that will bend over backwards to help you but or sell your home. We will definitely be selling with them when it comes time as well. Their benefits once you buy or sell with them are great too.
We would like to thank Chelse and the team from The Susan Glenz Team at Keller Williams Realty for all the help we received towards finding our new home and throughout the process of purchasing our home. We started looking for a home with Chelse over a year ago (and paused the pursuit on our end briefly for personal reasons). Mid 2021, Chelse assisted us in our search again. After getting to know what we were looking for, Chelse was able to find us a perfect home. We cannot thank her enough. It is our first home purchase, so we were extremely appreciative of all the information and support we received during the process until the successful completion of the sale. We are extremely happy and love our new home. Thank you Chelse, Brittany and all the members of the Suzan Glenz Team at Keller Williams Realty – Jose and Tracey Rivera
I would highly recommend going through the Susan Glenz team to every home buyer. They were so easy to talk to and contact. Very organized and quick to answer the many questions I had for them, especially as a first time home buyer! Taylor Presley was our real estate agent and did an amazing job working hard to get us our dream home, and help my fiancé and I with EVERYTHING through the home buying process! Thank you so much to the entire Susan Glenz team!
Working with the Susan Glenz Team was the best thing that ever could have happened to us. From the very beginning, they helped us understand what our options were and what we had to do in order to get to our end goal. I remember first getting the call from our realtor/buyer specialist Alex, and she asked about setting up a meeting. I was skeptical about setting anything up before we were ready to start the process, thinking that they would look at us and say we werent ready. I quickly realized that in order to start the process, no matter where you think you might be, it can only start with the help of your realtor who helps you get ready.We had no idea what to expect, and in the end we bought a house that was perfect for us, and sooner than we ever thought possible. Alex and Lauren were both so motivating and helpful, but also very trustworthy and respectful. When we found out our offer was accepted, we then worked with Brittany who was extremely helpful and responsive to any of our questions. I am so thankful for the amount of support we got from the entire team, and I would recommend them each and every time! They have great tribe rewards as well :)
Susan Glenz is absolutely amazing to work with. She helped us find our dream home by doing a thorough interview from the start. That made a huge difference because she knew exactly what we were looking for and made it happen. Everything about this experience was great...Susan and her team handled all the details so that my fiancé and myself didn’t have to worry. Very grateful to Susan and her entire team for making this real estate experience so positive. And most importantly we love our new home!!!
This review has been long overdue. We worked with Susan and her amazing team to purchase and sell our first ever home in Rochester. This is the most amazing, patient, knowledgeable and responsive real estate team in all of Rochester. I highly recommend SGT to anyone looking to purchase or sell a home in the Rochester area.
Taylor at the Susan Glenz team was our realtor. She was incredibly professional, knowledgeable, and timely when answering our many questions. This was our first time buying a home and she made the process seamless and very fast for us. She knew exactly what we were looking for and guided in the direction to our forever home. My husband and I have already recommended 2 people to her!
I worked with Taylor Presley and the Susan Glenz Team in the Spring of 2020 on a home sale that was part of an estate. Their knowledge, client service model and attention to every detail made the difficult process as easy as possible for our family. We were unsure how new regulations imposed during the pandemic would affect the sale, but Taylor guided us throughout as if she had been doing virtual showings for years. She helped us understand what would be happening every step of the way and the service team was outstanding with their communication. I highly recommend Taylor and the Susan Glenz team. If you’re buying or selling, give them a call – you’ll want them on your side!
The Susan Glenz Team was incredibly supportive in both our home buying and selling process. They were professional, took time to get to know us, and answered all of our questions with kindness and deep knowledge of the local market. We would (and have!) recommend them to others, and definitely would use them again!
Buying a home is not an easy process. But, when you have the perfect agent who puts all of her hard work and dedication into finding you the perfect house to call a home, takes all the stress away and makes it fun. Krista Archambeau has been the most helpful, caring, honest and hard working agent. We would work with her in the past and would recommend her to any/everyone! Thank you Krista for being the absolute best and helping us find the perfect home for us and putting so much dedication into your work. You are amazing at what you do & we have been so blessed to work with you!!
I was lucky enough to have a friend refer me to the Susan Glenz team and specifically Taylor Presley. Her responsiveness (even on weekends) and knowledge of the industry really amazed me. Taylor was always there for me and always looked out for my best interest. She wasnt just trying to sell me a house, she was helping me find my perfect house that fit my expectations. I highly recommend Taylor for anyone looking to purchase a house especially in this always changing housing market!
Susan and her team are professional, personable, and take the stress out of selling a house. Susan came prepared the first day we met her. She was well prepared with market data. Her team was just as hard working. If you are looking for an agent...look no further!!! Susan and her team are amazing. Highly recommend Susan and her team!
Wow! The SGT made buying a house such a breeze! I am a first time home buyer, and Chelse was thorough, professional and great to work with! She explained everything in a way that was easy to understand from the making the offer, to working with the mortgage banker and inspection company. Chelse never made me feel uncomfortable and helped me every step of the way!
The Glenz Team did an outstanding job, from preparation through the closing of the sale of our home. They were extremely knowledgeable and informative in guiding us to prepare our home for sale. Always ready and willing to provide answers to our questions no matter how big or small they may have been. All this got us an outstanding offers. They continued to support us in preparing to move and and complete the closing. Just can’t say enough about Susan, Chelse, and Brittany they really bring the full team effort. Thanks so much for all your hard work.
From a first-time buyers POV: My partner and I rented an apartment for a year, and during that year I decided that renting was not for me. We quickly started looking at houses. It took us about 5 houses in before meeting Taylor Presley. She was present at an open house we went to, and was quick to offer her assistance. She invited us to meet Alex (another member of The Susan Glenz Team). They explained a lot to us in just one afternoon. While learning for the first time that home buying was not going to be easy, we were ready to take on the challenge. It took some time, building up credit, saving the funds, but all through out, Taylor supported us our entire journey. Not only is she knowledgeable about the ever-changing market, she shared everything with us. I never felt like I was being misdirected in any way. With this insane market, we got outbid… a lot. But Taylor never gave up and continued to fight for us. This team of individual’s care. You can tell that they care. They want you to have the best experience with their team, and they want you to succeed in your goals. We met Taylor and The Susan Glenz Team at the end of 2018, and 2 years later, we have our first home. It was a journey of many ups and downs. Saving money the first year, getting out Bid, not liking properties we thought we would love, money issues, a global pandemic… etc. This team was with us the whole way, always having our backs. I would not have wanted any other experience. This team, is the best.
The Susan Glenz Team made our first time home buying experience such a seamless and enjoyable process. They never gave up on us and constantly put our needs first. They worked around the clock to do anything in their power to find us the perfect home and couldnt thank them enough for that. We worked directly with Alex and Taylor for our buying specialist, Susan was constantly checking in and Brittany, Director of Client Care was making sure we were in the loop at all times. Would highly recommend this team to anyone in the Rochester area.
Taylor helped my fiancé and I purchase our first home in one of the toughest markets is recent history. Taylor was fantastic, available to text or call at anytime, even working with us late into the night to get proposals written. Taylor did a phenomenal job bringing us through the process, being transparent even when the answers were challenging. We can’t thank The Susan Glenz Team enough for all their hard work and recommendations. We’re loving our home and hopefully will for years to come! Thank you!
I have had the pleasure of working on multiple purchases with Chelse Moffatt and highly recommend her. She helped sell my first home (over 20k over asking and not in this crazy market). Allowing me to pay off debt and eventually jump back into the market.When I was ready, she helped me purchase my first income property. She definitely showed me some awesome listings but she also went above and beyond and ran numbers with me. She was able to talk from a place of knowledge that reassured me that I was making a good choice. The investment property now makes me over 20 % a year on my return...she is a rockstar!Finally, she helped me purchase a second home, in this crazy market, but together we navigated it and I have a house that I was able to get, below market value, and checking off 90 percent of my must halfs.More importantly, she was supportive, responsive, and would take time to explain the complicated process of buying a home each time. She also helped connect me to contactors, all of whom have been amazing.If you are looking for a realtor she is 100% the person I would go to...you will not regret it.
The Susan Glenz Team, specifically, Taylor Presley was very knowledgeable and helpful throughout the buying and selling process. Taylor was responsive to us throughout the purchase process which we embarked on first. When it came time to sell our home of 22 years, Taylor worked to SHOWCASE our home and committed the time and resources to do so. Our home was presented and promoted at the highest level and EXCEEDED expectations. We unequivocally recommend, Taylor Presley, for ALL your real estate needs.
We had such a wonderful experience buying and selling our old house with the Susan Glenz Team!! Everyone worked together to finish the buying process! Since we bought our new house we have been part of the Susan Glenz Tribe! The monthly rewards from the Tribe have been amazing and thoughtful! They range from Porch Portraits, online cooking classes, gift cards to numerous places, and Christmas events and more! The amount the team does for their Tribe is outstanding!
I had the pleasure of working with The Susan Glenz Team. They were professional, courteous, and maintained clear and consistent communication throughout the entire process. Together, we were able to ensure that our clients, on both sides of the transaction, were well informed and happy as we approached closing.It was an absolute pleasure working with The Susan Glenz Team!
Taylor Presley on the Susan Glenz team is the ONLY person I recommend or refer to any of my clients. She is all about the clients experience and getting them the best value for their future home! One of the most impressive real estate agents I’ve ever worked with! Thank you so much Taylor for always being so impressively incredible at your job!
I cannot speak highly enough of the Susan Glenz team! I had the joy of working with Taylor and she made the buying process so comfortable for me as a first-time home buyer. The team has a wealth of knowledge, communicates regularly and efficiently, and truly makes you feel like you matter to them. Give them a call, it will be worth your time!!!
Weve lived in the Rochester area almost 40 years, and have worked with several realtors in that time. The personal attention, service and advice Susan Glenz gave us was by far the best in our experience. No detail is too small, no problem too big for this lady. She is all about enabling you to sell your house for the best price, and works equally hard to get you as good a deal as possible on a home purchase. We found Susan to be highly ethical in all her dealings, both with us and other home buyers or sellers. On top of all this she and everyone else we worked with on her team were just overall nice people to know. Use the Glenz team - you will be happy you did. We certainly are.
Taylor Presley’s helped me find the “perfect” fit. Not always easy when dealing with a mortgage banker who was buying and selling at the same time !She was knowledgeable about the properties, provided honest feedback and was patient with me while keeping it fun and stress free. I brag about my epic relator experience with the Susan Glenz team all the time. You can’t go wrong with Taylor and this awesome company.
My Wife and I couldnt have been happier then having Alexandra Cope, work with us to first sell our old home and buy our new place. The attention to detail on what things needed to be done to maximize our return on our old home, to the efforts she put into to find the perfect place, with all the little things that made us choose our new location. She is the best of the best, and appreciate all her efforts, and we are happy we chose her on The Susan Glenz Team.
Taylor and Brooke went out of their way to help us in our search. Immensely professional, knowledgeable and personable. They knew what ask us in order to meet our needs. I highly recommend these two.
Every member of the Susan Glenz team was wonderful and highly professional. They helped us sell our house for a great price! Thanks to them we were able to find a great house to purchase as well.
Amazing!First time purchasing a home, I was nervous because of the horror stories I’ve heard of in the past regarding greedy and lazy agents. This couldn’t have gone any smoother. Taylor and her team were there for me start to finish with any questions I had. Actually shocked on how organized they are even with Covid going on, they never missed a beat! This team is TOP NOTCH. Taylor has all of my business in the future. I can’t say it enough but I’ll say it one more time... THANK YOU!!!- Dennis
We worked with Taylor Presley. Taylor was incredible as our agent! She is not only very knowledgeable, but is kind, patient, dedicated and supports you as her client to her utmost potential. We were picky, finicky, you name it and she ALWAYS understood our concerns and told us it will happen; we would know the perfect house when we got that special feeling! Taylor checked everything!!! Crossed all her”T’s” and dotted all her “I’s.” Toured the houses with us walking through with us as if she was buying the house for herself! Checked everything from water, furnace, windows, roof, appliances- from soup to nuts! She was a true professional and made our buying adventure such a pleasant and stress free experience! The Susan Glenz team as a whole is top notch! They truly care about your home buying experiences and make you feel like you are their number one client! Such an amazing agent and “friend” in Taylor Presley! Want to buy a house? Visit Susan Glenz team and request Taylor. You’ll be glad you did!
Susan Glenz did a fabulous job with our house sale. I let her know everything I wanted in a sale and she delivered with more proceeds than I had targeted. She was quick, professional, and responsive. In the middle of a pandemic, Susan took care of all the listing requirements and the showings. I live three hours away and never even had to think of driving to Rochester because I had absolute confidence in Susan. I would absolutely recommend her any day of the week!
Every team member we encountered during the process was very encouraging, supportive, welcoming, and patient. Alex and Krista were always open to see homes with us no matter the distance and were always honest in their assessments of homes we viewed, which we valued. Brittany, Jolene, and Jennifer were always accommodating when it came to paperwork. We understood the urgency of obtaining necessary documentation for the process of closing but never felt rushed or dismissed. The SGT team was able to get us to close on a property within basically a 40 day window! We found this beautiful old Victorian on a tree lined street with wonderful neighbors far from our original search and under the price we budgeted for, which Im sure was an anomaly in this market! We’ll definitely be recommending SGT to friends and family. Words truly are not enough to express our gratitude!
As a busy mom of a newborn during a pandemic I was not sure how I was going to be able to manage selling a home. But the Susan Glenz team took care of everything and made the process so easy! I was impressed from the very beginning with their knowledge of the industry, the state of the market and the area. Isabella was super responsive to all of my questions and walked me through every step of the process. I received detailed communication from both Isabella and Brittany outlining the status of the sale, the timeline and documents. It could not have gone any smoother and I will certainly be reaching out to them again anytime I want to buy or sell a property.
I worked with Alex Cope on the sale of my home. She handled every step of the process with the most ultimate professionalism, as well as the entire Susan GlenzTeam. Alex was responsive to all my needs, gave the correct info on the market price, and helped with the staging. My advise to anyone in the Rochester,NY area is, if you are buying or selling a home, contact the Glenz Team. They will help you all the way through the process. You will be glad you did! Thank you,thank you SG Tribe!
We had an excellent buying experience with The Susan Glenz Team. Alex, Taylor and Brittany went above and beyond with great communication and customer service. Their knowledge in real estate was exceptional. This was our first house purchase and the process was seamless. My husband and I would highly recommend this team to anyone looking to buy or sell.
Taylor Presley was a great resource through the entire process of finding a house, buying it, and just as much so in the months after.Incredibly responsive when we had questions during the homebuying process, Quickly helped narrow down options that would work for us, guiding us through competitive bids, and then helped us through the process of finalizing the contract. She put us in touch with a lawyer who was equally as wonderful to work with.She has been very giving of her time and contacts since we purchased the home, whenever we needed help finding a trusted tradesperson for repairs or maintenance.She made the process of buying a home much simpler, and we felt like we were in good hands the whole time with somebody we can trust.I would highly recommend her to anyone buying a home!
We bought a house with Taylor Presley in January ‘21. It was a surprisingly smooth experience, considering the market. Taylor gave us the advice and guidance we needed to get our first offer accepted. We’d gladly go to Susan Glenz team for any future home purchases!
Taylor Presley with the Susan Glenz team is top notch! She is professional, knowledgeable, passionate and enthusiastic! Exactly what you want when trusting a real estate agent to help you find your home! She goes above and beyond for her clients. I would recommend Taylor Presley to anyone I know looking to buy a home.
Taylor was with us every step of the way and the whole Susan Glens team was supportive and cheerful as we navigated this crazy fast-paced real estate market climate. With over 60 showings and 18 offers, all within 7 days, the whole process was seamless. Knowledgeable, responsive, cheerful, and with our best interest in mind, we couldnt be more happier with the experience.
My experience with The Susan Glenz Team has been exceptional. I had tried selling my house with a different realtor last summer/fall, without success. I had been surprised by the lack of communication from the previous realtor and I wanted to make sure that the next one I hired would make communication a top priority. As soon as I met with Chelse from The Susan Glenz Team, I knew that this experience was going to be so much better. She answered every question that I had and explained the team concept of their business model. We decided to put my house back on the market in early January. Less than 48 hours after the listing went live, I accepted an offer for the full ask price! During the next 60 days while things were happening ‘behind the scenes’ Chelse and Brittany continued to keep me informed every step of the way. The communication was outstanding and everything went so smoothly! Now that the closing is complete, I’m going to miss Chelse and Brittany. If you are considering buying and/or selling a house, I highly recommend The Susan Glenz Team!!
What a team! My agent Taylor Presley has been super and has helped me buy quite a few properties. Professional, knowledgeable, and always available. There is always a quick response and always great communication. The office team is very involved and proactive so I can be sure the deal is moving forward as expected. So thankful I have this relationship!
Susan and her team were a pleasure to work with while buying our first home. Her team of professionals were always in constant communication with us and did their best to accommodate our needs. Taylor and Alex make a great team. We were able to contact either of them day or night and they responded promptly. They are honest and have your best interests in mind. They tell you everything you should be aware of when purchasing a home. Dont be timid to tell them exactly how you feel as it will only make the process easier. We would definitely work with them again in the future!
I am a real estate investor with over 400 real estate transactions under my belt so I have had a lot of experience over the past 32 years working with Real estate agents both on the sale and buy side.The overall experience that I had with Chelsea Moffett and the Susan Glen’s team was beyond anything I could have imagined. Chelsea is thoughtful organized meticulous and understands the single-family real estate market.There was an issue that occurred in the middle of the 40 showings that she had set up to sell my primary home. There could’ve been a lot of drama around this and it could have derailed the listing. Because of the way that Chelse handled the situation and the agents that had lined up their buyers I was able to take care of an unexpected leak without missing a heartbeat.I would highly recommend Chelsea Moffett as your listing agent and the Susan Glenn’s team.Thank you Chelsea for being extraordinary ❤️
Our experience with the Susan Glenz Team was the best experience we have ever had for selling a property. We had multiple offers for well over our asking price within a few days of our property being listed. Everyone we dealt with on the team was very professional and always helpful.
This was my husband and my first time buying a home and I cannot rave enough about Chelse! She was so dedicated, knowledgeable, helpful and always quick to respond! The Susan Glenz team was truly all around an amazing team to work with. Thank you Chelse for making buying a home as easy as possible for us!!
Alex Cope was an absolute dream to work with. She was extremely patient with us and her level of expertise is unmatched. Her knowledge of the market was impressive and we felt informed every step of the way. Alexs recommendations and guidance throughout the home buying process made our experience worthwhile, and we feel so thankful to have worked with her and the Susan Glenz Team!
My husband and I recently worked with Taylor Presley when buying our first home. We knew we wanted to work with Taylor after our first phone call with her! She is so responsive, professional and knowledgeable in this field. She really took the time to listen to what we were looking for and helped us secure our dream home- even in this challenging real estate market! Taylor helped set us up with an incredible real estate team that made our buying process flawless! She was our support, voice, and go-to girl with any issue or question that was raised along the way. She took any stress off of us and coordinated our whole buying process with the rest of our team. Her guidance really made the difference. Taylor is amazing and we would 100% recommend her!!
My wife and I worked with Alexandra Cope and Taylor Presley of the Susan Glenz Team and they were incredible. We challenged them right away by searching/buying a house without being in the area to see it, but they made every accommodation for us and our family. Alex was a tremendous help with her knowledge of the field and understanding of the frequent questions buyers have...most of the time answering them before we could even ask! We had a great experience and would strongly recommend this team. Their attitudes truly reveal that they care about families being comfortable versus just finishing their sales. Thank you for all of your help!
Alexandra Cope and the Susan Glenz Team are AWESOME! They are professional, helpful, and personal. Alex especially got to know me, my lifestyle, and my tastes in order to find exactly what I was looking for. She wanted to make sure that I would be nothing but really happy in my next home. Her knowledge and experience was very important and helped me make an informed decision. Im so grateful for everything she did for me! Once we found the right fit, the whole team worked together and kept me informed with what was happening and what to expect next. From beginning to end, I was well taken care of and would highly recommend them!
If you are on the fence about buying or selling a home due to the stress involved, well dont be. All you have to do is hire The Susan Glenz team. I can honestly say that compared to my other experiences there is no comparison. Susan and her team are extremely motivated professionals who love a challenge. I thought it would take at least 1 year to sell my house due to its history of being on the Market for two years prior. Susan sold my home in one day!!! I believe communication is key in any working relationship. I worked with Susan and Carla and they exceeded my expectations by anticipating my questions and calling or emailing me with updates during the entire process!!! I would and will recommend Susan and her team to anyone I know that is looking to buy, sell a home, or buying real estate. I had an awesome experience and you will as well if you hire Susans team.
Alex and the rest of the Susan Glentz team made the entire process of purchasing my first home simple, and as stress free as it could possibly be. Everyone I interacted with was knowledgeable, and professional, and had my best interests in mind.At no point did I get pressured into doing anything that I did not feel comfortable with, and all of the recommendations given to me were just as great as the team was. I was informed at every step of the process, and had multiple points of contact in case I felt I needed further help.The entire process was so pleasant, despite how stressful buying a home can be; I cannot recommend them enough!
After meeting with a few other realtors, I knew it was going to be Susan Glanz team almost from the start. They are so kind and professional, there wasnt a question unanswered or a doubt in my mind about anything. Constant communication every step of the way. I highly recommend this team! They helped me find my first home and I am forever grateful!
The Susan Glenz team is a privilege to work with! They are knowledgeable and dedicated. The buyer specialists, Taylor Presley and Alex Cope, are responsive, experienced, and take pride in going above and beyond to serve their clients. I highly recommend The Susan Glenz team for all of your home buying or selling needs!
My wife and I went to some open houses in the Rochester area to help our son find a small ranch. Thats where we met Taylor Presley from the Susan Glenz Team. She took the time to explain the different neighborhoods in the area.She then asked about some specifics on what we would like to include and our budget. Taylor got back to us a few days later and set us up with 4 houses to look at all in the same trip. (We are from Auburn) We found the perfect property and bought it buy winning with our purchase price offer. (Several offers were being submitted by others at the same time)Taylor and an associate at the office made the rest of the process as easy as it could. Setting us up with a trusted lawyer in the area and the closing. Taylor also answered our phone calls and questions immediately. And often contacted us with the progress.We truly couldnt have asked for a better home buying experience. Thanks Taylor!!!
The Susan Glenz Team were absolutely amazing to work with. Our agent Chelse Moffatt was a rockstar. She handled everything we could have asked for. Any questions we had, she had answers. Her knowledge of the market and where to price our home for a quick sale was spot on. We sold in three hours of being live on market. She helped us by guiding us in the right direction on the sale of the home,, and how to put in offer on buying new home. She made what would normally be a stressful time, an enjoyable experience. I would definitely recommend her and the rest of The Susan Glenz team to anyone looking to sell, buy or both.
I would recommend this professional and industrious team over and over again. In a market where finding the perfect home can be grueling, the Susan Glenz Team makes it a reality and continues to make dreams come true every single day for so many buyers and sellers. No matter what stage of the process you are in, just getting started or getting ready to close on your 5th investment property, the Susan Glenz Team gets it ALL done with no gaps in between. Call them and I promise you will be so happy you did.
My girlfriend and I just bought our first home and worked with Alex Cope. She was absolutely phenomenal to work with and made our first time home buying experience amazing!! We can not speak highly enough of Alex and the Susan Glenz team, we will definitely be sending everyone we know to them!! Thank you again for helping us find our first home!!!!
SGT made selling and buying our new home very easy and pleasant. We sold two houses with them and bought our dream home.The first getting seven different offers and selling for much more than asking.The second receiving multiple different offers and able to sell for a very reasonable and happy price.Our process of buying was enjoyable and it seemed like every question we had was meet with an honest opinion. We are very pleased that our journey was placed in the hands of these great people. We could have never imagined that we would be live in such a beautiful home as I do today.In all the SGT made our experience both selling and buy a memorable and fun experience. Looking back we had many great moments that will be talked about for ages. Challenging times were met with professional opinions and never once did we question the faith we had with our team. It is with great honor to say there is no one better the the SGT to meet your real estate goals.
Krista Archambeau of The Susan Glenz team is passionate, responsive, and knowledgeable. She goes above and beyond to help her clients find their dream home and I would recommend her to anyone!
It was an absolute pleasure working with the Susan Glenz Team. We were paired with Taylor, who we would highly recommend. They were willing to meet with us even before we were ready to begin the buying process. They not only eased our worries, answered our questions, and gave us great hospitality, they truly got to know us for who we were and always strived to give us just what we were looking for. We never felt pressured to make a decision. They are honest with communication from the moment you begin working with them, and even now after we moved in. What my husband and I valued the most was how organized and efficient they made the home buying process. They always knew who to turn to if they didnt know an answer, and were prompt with every response. We can honestly say we loved our experience, and would recommend them 100% to any friends or family. We cannot thank them enough for all they have done.
The boxes are unpacked, appliances delivered, lawn mowed...our new house is finally feeling like a home. We are so thankful to our amazing team who carried us through our first home buying experience. Alex answered our endless questions with honesty, professionalism and integrity. Taylor was flexable with our work schedules, knowledgeable and made looking at houses so fun! We would highly recommend the Susan Glenz team. Thank you for going above and beyond and helping us find our home!
I wanted to take the time out to scream a huge THANK YOU to Taylor Presley !!! I’m so happy I chose you when I was ready to buy my first home. Taylor was so incredible during my buying process. She always kept me in the loop of everything going on and her home knowledge was out of this world. There was so many things while looking at different homes she pointed out to me that I would have never even thought to check. This process was incredibly nerve racking being a single mom with little to no knowledge of homes and home buying I am sooooo thankful that I had her in my corner!! The knowledge and communication I experienced from the Susan Glenz Team throughout my home buying experience was incredible. I highly recommend Taylor and the Susan Glenz Team!!
Amazing from start to finish!Susan and her team were amazing to work with. We felt like we had a real partner to help us sell our house. From arriving with a plan at our first meeting, to weekly updates on where things were, I always knew what the status was, where we were going, and how we were going to get there.If we ever buy/sell another house our first call will be to Susan!
Alex at the Susan Glenz team was the perfect realtor for us! She answered all of our questions, helped put things into lamen terms for us and never made us feel inadequate for not knowing every step of the lengthy home buying process. Her team did an awesome job from contract to close and I really couldnt recommend them more!!
So Quick from listing to closing!! Chelse was wonderful. She got our house on the market within a few days! We sat back and watched the number of showings that were scheduled! Exciting! We had multiple offers come in and sold it well above asking price! I highly recommend The Susan Glenz Team. So professional and would definitely use them in the future!
We have worked with Susan and her team for both the buying and selling of homes for roughly 7 years now. The communication and follow-up with this team is amazing, as they make everything easy and accessible. They are with you every step of the way, answering any questions or concerns! We are so happy to have Susan, Alex, Lauren, and Chelse on our team and hope to one day utilize them again in any of our reality experiences! Thanks for all the help and support. You girls are the best :)
Everyone from the Susan Glenz team was kind, considerate, and passionate, while going went above and beyond to find our family a new home. There was never a time where I felt left in the dark or abandoned during any point of the process. I will be recommend Alexandra Cope and The Susan Glenz team to any of my friends looking to buy!
Susan Glenz Team has been top notch since day one. The team is always professional, on the ready to answer questions, and their plan to sell our home was smart and well orchestrated. We have worked primarily with Alex and Chelse and they have been there for us since the start and they never once pushed us faster than we wanted to proceed. We especially appreciated Alex’s extra effort to help us with the kitchen at our new home and to join us for the walk-through with the builder, and for Chelse taking us through the sale process and making us feel comfortable with the open house. They are great, super energetic, and we assign them +5 stars!
I am so very pleased with your company, you did all that you said you would and more. The sale went quickly, the customer service was great and the realtor went over and above to make sure the property was clean and safe. A fantastic group
Susan Glenz and the Susan Glenz team we’re awesome to work with. They are very skilled, extremely professional and seem to truly love what they do. They were always available when I needed them. They made the whole selling and buying experience a breeze. If I ever sell or buy a house again I will not hesitate to call Susan and her team.
Chelse Moffatt was incredible as our listing agent and did a fantastic job of both preparing our house for listing and actually listing it. She took our concerns to heart and made it work. No wonder she’s one of their top producers. Her support team at Susan Glenz was also very proactive.The photographer she chose to photograph our home (Michal-Kathryn Hinz) also did a fantastic job helping to make our home warm and inviting. Would recommend them both without hesitation.
We worked with Taylor Presley who was absolutely outstanding. She made our first home buying experience a breeze. Taylor and the SGT are very knowledgeable on every aspect of the home buying experience. I would highly recommend anyone looking to buy/sell to go see Taylor @ SGT. She is by far one of the best, you can count on her to meet all of your expectations! Thank you again Taylor and the SGT!
I worked with Alex from the Susan Glenz team for the purchase of my new home. She made the process so simple and smooth. She helped me with every detail and even recommended who to go to for anything needed for the house. Purchasing a house can be overwhelming and the Susan Glenz team made the process simple. I will definitely be using them again and highly recommend them!
Chelse and her entire team were amazing to work with from the very first contact. They worked tirelessly throughout the entire process leading to multiple offers within a few days of home being listed. Chelse is very knowledgeable, proving excellent overview of what to expect, keeping me informed every step of the way. I selected The Susan Glenz team due to their awesome reviews and I would highly recommend The Susan Glenz team to anyone who is looking to sell or purchase a home and I will utilize this team again if I am looking to buy or sell a home again in the future.
As a Realtor navigating through this incredibly challenging market, it is such a breath of fresh air when you encounter the agent on the other side of the transaction is as willing, professional and cooperative as you are to complete the deal as positively and pleasantly as possible and with as few obstacles as possible! Unfortunately, for some reason, that is not the norm these days. Thank You to Susan Glenzs team for helping to make this a smooth transaction.
The Susan Glenz Team was friendly, knowledgeable, and got the job done from start to finish. For someone who knew nothing about the process of home buying, the team made the entire experience effortless. We have our dream home, but if we do move, we know exactly who to call.
Krista is a top notch agent. She puts in so much hard work, time and energy into her job to make sure that the client gets the very best results. Choosing her as your agent will be one of the best decisions you make while making one of the biggest commitments of your life.
LOVE the Susan Glenz Team! We sold and bought with Susan and Alex. They are wonderful - super responsive and helpful through the whole process! Beyond helping with buying and selling houses, they constantly give back to their clients and the community.
People always talk about stressful buying a home is, and we were TERRIFIED! So as we were going through the process and as it was all happening I was waiting for the stressful part... but it never came!Working with the The Susan Glenz Team, buying a home was one of the easiest processes Ive ever gone through. They truly care about their clients (even after its over), hold your hand every step of the way, and make the entire process feel so easy!
The Susan Glenz Team was fantastic. Their marketing strategy led to a four days on market metric with a final sales price of $10k over ask. They are true professionals with niche experts across all the phases of home selling. Highly recommend Susan and her team.
From the beginning, Chelse and the Susan Glenz team was a dream to work with. Chelse walked us through the entire process to begin, then coached us on the best ways to market our home to get a top offer, which we did within a few hours of our listing going live. We couldn’t believe it! She also assisted us on the purchase of our new home. From start to finish we really felt we had someone on our side that was extremely knowledgeable and would make sure she always had our best interest in mind. We’ve said that we are never moving again, only because we love our new home, but if we ever do, we will absolutely be sure to have Chelse in our corner! This whole team is amazing. We definitely recommend them to everyone!
The Susan Glenz Team has helped me sell one home, and purchase two. Their expertise, consultative approach and professionalism far exceeded my expectations. Very pleased with their service and will continue to recommend them over and over!
Taylor Presley at the Susan Glenz Team is a breath of fresh air in the realty world. We have bought and sold houses in the past and she was by FAR the most engaged and knowledgeable realtor we have ever worked with.Her enthusiasm to find us the perfect home and her determination to get us any and all pertinent information throughout the entire process was incredible. It didn’t matter whether it was early in the morning, late at night, or on a weekend- Taylor was always available to take our phone calls or texts to answer any questions we had and to provide us with status updates.We will recommend Taylor to anybody that will listen; not only will you get a dedicated professional realtor that will go the extra mile for you, but you also get someone who is genuinely just as excited and happy for you and your new home as you are!Thanks for everything Taylor!
Chelse was incredibly knowledgeable about challenges and risks regarding about buying and selling a home in this current economic climate. Chelse also has a network of professional support when it comes to the more unique conditions of real-estate decisions. The Susan Glens team with Chelse Moffatt makes the difficult process of buying and selling a home enjoyable!!
If youre reading this...stop reading the reviews. Call now and ask for Taylor Presley. She will handle the rest, and youll be thinking back on this review and mentally thanking me. My third home purchase and by FAR my best experience with a realtor. Responsive at all hours, the hardest working girl in the room, fun to talk to and learn from, I could not have asked for a better person to help us through this process. Okay seriously, stop reading!!! Go call Taylor!!!
Alex from the Susan Glenz team was amazing! She was extremely organized and knowledgeable in selling my home. But, I bet you cant go wrong with any of their team members. What a great company.
Great working with the Susan glenz team. Chelse had a great plan that gave amazing results in selling our house. Brittany was great at keeping us up to date with all that was going on and what we needed to do. Great experience all around!
If I could give more stars I would! We met Alex after finding a home on Zillow and we knew she was going to make this process easy and fun. She was so incredibly patient with us as new home buyers and never pushed us to make a decision. As we were patient to find the right home when it came down to it she was there for us at 8pm to show us the perfect home. 24hrs later contract was sent and accepted! 6 weeks later we moved into our first home. Needless to say the SGT makes the process so simple and easy. They were there every step of the way and only a text message or email away from a silly question we always had about real estate jargon. We were so lucky to work with them and highly recommend them to any new potential home buyers!
First met Taylor at an open house as the sellers agent. Having not bought a home in 20+ years, she guided us through the offer process, with insights into how to best position our offer in a very hot market. The strategy worked, we bought for less than we were willing to offer. Next met with Chelse as we needed to sell our current home, she advised how to get our house in shape to show, managed a bunch of private showings, and a very well attended open house. I think we ended up with 6 or more offers, and sold well above asking price. Worked with their partners for closing and moving services. The whole team handled everything flawlessly, and did I mention COVID decided to close everything down middle of the transaction? Still no major issues despite that. A+ all around
A LEAGUE OF THEIR OWN! All other real estate agents should be taking notes! Oh, and they sold our house in a week! We had listed with another agent previously and our house sat on the market for 60 days with no offers. We had a unique property that had a small market, and they found the perfect buyer!The SGT is truly a Team, with dedicated team members for dedicated jobs, SPECIALISTS in their own fields of social media marketing, listing, selling, outreach, photographers and coaches to guide you along in the process.My husband and I have bought and sold a handful of houses in the Rochester area over the last 20 years and our experience with the SGT has been on a whole different level, they blow every other buy/sell experience out of the park (sorry real estate friends).Chelsea our listing agent gave us top notch tips for a couple home reno ideas, a rework of how our house should be listed and marketed, wrote a spectacular listing and Bam! Sold the house to the PERFECT buyer!Look no further, you found your team!
Krista and Alex were phenomenal. They walked us through every step of the buying process and made sure we felt “in the know”and comfortable the whole time. We found our dream hone with their help and i would recommend them to anyone!
The Susan Glenz Team goes above and beyond for all of their clients. They truly enjoy getting to know their clients and stay in contact with them even after the home buying or selling process is complete. One way that they do this is with their Tribe Rewards program. Each month they giveaway a reward to their past clients or any one that has referred the team business. They usually do rewards to local places like Wickham Farms, Breathe Yoga, Rochester Red Wings and more! It truly is the gift that keeps on giving. I also love that they support local and support our local economy. They also do these baller events throughout the year. Most of their events have been virtual this year, like their virtual cooking class with Avvino, and are a welcome distraction from the current state of the world and offer us a time to slow down and enjoy time with the ones we love. In the past they have done events at The Seneca Park Zoo with Zoo Brew, The ROC Holiday Village, and happy hours at local breweries. These events are free to attend and are so much fun.If you are thinking of buying or selling, you owe it to yourself to work with the best and hire The Susan Glenz Team.
The Susan Glenn Team was so wonderful to work with. They answered all of my questions and walked me through the entire process until I was able to close on my home. I especially enjoyed working with Taylor. If you are looking to buy a house, I highly suggest the Susan Glens Team.
We were extremely happy with the service provided by the Susan Glenz Team. They were always in contact, knowledgeable and helpful through every step of our process. I cannot recommend them enough and will be using them again in the future.
SGT was amazing from start to finish. We used the team for both our sale and our buy, and were more than happy with both results. It’s comforting knowing you have a whole team helping you with all your real estate needs - would highly recommend!!
I couldn’t be happier with the work from this team - Krista Archambeau is an incredible person and her work ethic is unmatched! Highly recommend her as your next realtor, she takes great pride in helping you find exactly what you want and need.
Alex Cope and the team over at SG were professional, patient, & knowledgeable. They helped us find a deal in one of the tightest housing inventory markets on record. You will be in good hands with these folks
I worked with nearly all of the members of the Susan Glenz Team throughout the process of selling my home. They made it extremely easy, related everything to me in verbiage that I could completely understand and answered every one of my million questions. Even after the sale - there were a few final things to wrap up and they were just as attentive and responsive!
We used this team to sell our previous home and purchase our next one. I would recommend them to anyone. They worked as our partners to provide excellent advice and give us the best possible outcome. They constantly followed up and provided updates every step of the way. We are happily in the home that perfectly meets our needs for this stage of our life. Thank you for such a great experience!
We had an AMAZING experience with Alex and the Susan Glenz team. They were so responsive and so helpful. We were first-time home buyers and they made the house-buying process so easy. Would highly recommend!!
Taylor and the entire SG team where tremendous to work with and made the selling and buying of our new home and easy and date I say enjoyable. Taylor was always available for us even with our stupid and silly questions. Thank you so much for everything!!!
Our realtor Taylor Presley was awesome during the process of finding out new home! She answered all our questions and helped us look at any house we had interest in! We are so happy with our new home all thanks to her!
The team is professional, efficient and at the end of the day just gets the job done. Thats what you want in a realtor. We have been glad to know and be able to work with Susan and her team for many years. We have and would recommend them to anyone.
Alex, Chelse, and Taylor are amazing! We would not have found our new home and also sold our old home so fast without them. Alex and Taylor are responsive, attentive, and gave us valuable market perspective. Chelse made our old home look awesome, and gave us great advice when the offers started rolling in after 12 showings in 2 days! Thank you Alex, Chelse, and Taylor!
We had a great experience with this team. It was indeed a team approach with a selling specialist to quickly sell our existing home and a buying specialist who fully understood our desires in a new home. Customized listings appeared in my email daily. It was a very efficient approach. The team was so easy to contact and walked us through the process. Highly recommended.
We cannot reccomend Taylor Presley enough!! She was so helpful with our buying process. She made us feel like she was there to support us fully and not just for a paycheck. She made everything easy and stress-free- even during a nationwide pandemic!!! She was quick to respond to our many texts and calls, and always had the answer we were looking for. If you are looking to buy or sell, reach out to Taylor, she will not disappoint!! We cant thank her enough for all her help, and will make sure to refer her to all of our friends and family in the future! ❤️
I recently bought my first home and I have to say that working with everyone at The Susan Glenz team was such a great experience! Taylor and Alex were so helpful with answering all the questions I had and were available whenever I needed them. I couldn’t be happier, thank you so much for everything!
I’m own a salon (Parlour — Rochester, NY) and consequently chat it up with people all day long. Whenever I talk to a young person about buying/selling a home, I feel really good about referring them to Luke. I initially met him as part of a networking group and we quickly became friends, connected by our drive for excellence in business.I know he’s really motivated and “gets” their concerns. I know he was in the home mortgage banking business prior to becoming a real estate agent. So far, he’s helped three of my clients buy/sell their homes. It makes me feel so pleased to connect good people to each other.
I had the pleasure of working with Chelse Moffat. She is a true professional who took all of my wants and needs and found me the best new home I could hope for. She has lots of professional connections and knows how to use them to her clients advantage.Thanks for everything!!Heather
Lucas was our agent and he was fantastic. Quick to respond, knowledgeable and always happy to answer any questions we had. He was very helpful with finding the house in the area we wanted at the price point we wanted. This was our first house and his knowledge and assistance was invaluable. As a whole I couldnt recommend this team more. Thanks so much for everything you guys did!
Its been a pleasure working with Susan and her team. Shes very professional, highly efficient, readily available to answer questions or share information, and always on top of every detail. The whole process from listing to closing ran very smoothly in her capable hands. I highly recommend Susan and would work with her again for any future real estate needs. Thank you Susan!!
Words can’t describe how awesome this team is! I worked with Alex Cope and Michelle, they were the best! Extremely knowledgeable about the market, experienced, and extremely professional! I am so happy I worked with them and would recommend them to anyone looking to buy a home!
The whole Susan Glenz team was wonderful to work with especially my agent Chelse Moffatt.I would highly recommend her to anyone selling or looking for a new home.
I highly recommend the Susan Glenz Team! Taylor and Brittany were absolutely fantastic to work with and both were always there when I needed them. Buying or selling, make sure to call this team, they will not disappoint!
It has been an extreme pleasure working with Susan, she is very professional, thorough, responsive and fun to work with. She is by far the best Realtor I have ever worked with and I would highly recommend her to anyone.
This was our 2nd time working with the Susan Glenz Team. They are not just incredibly good at what they do and know the industry inside out, they are also the definition of professionalism and most importantly a group that cares, takes the time to get to know you and your needs and puts people first. You couldnt be in better hands!
Had a good experience working with their team. They were always responsive and willing to set up showings when I needed them. Thanks for helping find my new home!
It was great working with The Susan Glenz. Taylor and Brittany were amazing throughout the entire process, great communication and handled everything efficiently.
Chelse was phenomenal. If anyone requests a reference on her experience, knowledge and professionalism, call me. She is an expert on selling a home and how to survive and navigate through the daunting process. This was the biggest financial decision we’ve made in our life, and she made it all happen.Thank you
First home buying experience that went well. I came to the team after firing a previous realtor that did no work for me. The process has been nice and smooth, with constant work getting the answers I needed to my question and reviewing the processes over when I asked for it a couple of different times.
The Susan Glenz Team made selling a family home a distinct pleasure. Alex Cope and the whole team were highly motivated and professional.
Helped created a realistic timeline for me to sell, accurate, responsive, patient and very supportive. 70% gain over initial offer.
We had a wonderful experience with everyone that we worked with on the team. They were very accessible, easy to communicate with, and answered all of our questions. We are so happy that we were able to work with this amazing team that helped us find our forever home for our family.
Top notch and talented. Made my house buying experience very easy. They are very responsive to any questions and are very knowledgeable. Highly recommend for any real estate needs!!!
Great team to work with. I couldnt be more pleased with their customer service and professionalism. They make the home buying & selling process a very smooth one, from start to finish! Definitely won in me a forever customer.
Alex, Brittany and Tyler are the best team one can look for.you get the information you need, they tell you things as they are without any baloney, and tyler became far more than an agent - he is a real friend with his intimate knowledge of market and properties, with his deep familiarity with potential maintenance issues, keen eyes to identify those, and above all a sincere and friendly attitude that simply cannot be made. I do not think you can go wrong with this team!
Taylor is like a shark she will NOT quit on you! This was the most incredible home buying experience through a pandemic mind you! Made the impossible possible 10/10 would recommend
We had a good buying experience with Taylor Presley. She did everything she could to make the deal happen and would recommend to other buyers. Thank you Taylor!
My realtor Chelse was so great! I originally had a realtor from another agency. After months of my house being on the market I was feeling so discouraged. After relisting with Chelse we had an acceptable offer in days.
Taylor is amazing!! From start to finish, kept us updated on everything, and kept us informed on next steps in advance which made this process less stressful.
Everyone on this team was great! I used them to buy my first home and then to sell it a few years later. Chelse and Brittany were both awesome! Thank you!
Horrible realtor and bad practices, stay away! She does not honor scheduled showings or even allow for an initial open house to take place to benefit the seller. She’s only looking out for her own best interest, instead of allowing for a fair competitive market.
The Susan Glentz team was amazing to work with. They made sure everything went smooth and were always available for any questions. I would highly recommend them!
The Susan Glenz Team was so Knowledgeable and Helpful. It was a true pleasure working with them. I highly recommend them.
Working with the Buyers team (Alex and Taylor) and Carla was an awesome experience and they were extremely helpful in the process and made sure I understood everything and was in the loop every step of the way.
Alex Cope was not only responsive to text messages at random times of day but proved willing and able to follow up with the sellers agent many times in order to make our purchase happen.
Alex and Taylor did a FANTASTIC job throughout the entire process! They made it easy and simple and were always available. Would recommend to everyone!
Both Alex and Taylor were wonderful to work with, we have recommended them to several friends since!
Lucas Hine was very prompt and efficient in finding a buyer and negotiating this deal with them, and did a great job in closing it in a short time.
I worked with Lucas to purchase and sell my home and he did a fantastic job! He went above and beyond for us!
The team was very helpful throughout the entire process and was always responsive to our questions! Guided us every step of the way.
This has been the best real estate experience I was kept well informed and everything was handled professionally. Thanks Alex and Susan!!!
Alex was such a pleasure to work with and incredibly communicative!
Great experience! Outstanding communication, highly professional and responsive.
Loved working with them. Friendly and excellent at what they do!
Go Krista !!!!
Total reviews rating 5
198 Reviews for The Susan Glenz Team at Keller Williams Realty 2023:
Review №1
2022-04-04The Susan Glenz Team is top notch! Not only did I work with this team to help sell my mother in-laws home (in one day!) I worked alongside them as a Listing Coordinator. Their professionalism is unlike any other real estate company out there. They took the time to listen to my mother in-law and all of her needs and made the home buying/selling process quick and easy. The team goes above and beyond in every aspect of business. Susan and Chelsea were exceptional and the kindest, down to earth, knowledgeable women/agents I have ever had the honor of knowing. I would HIGHLY recommend this team to anyone looking to have a A+ real estate experience!
Review №2
2022-04-20The Susan Glenz team made our first home buying experience feel easy! We worked with Taylor, who did an amazing job helping us purchase our first home. She helped us find a house we could afford that fit all of our needs, even in this crazy market! Our first offer was accepted and the house was actually under our target budget. She was honest, quick to respond to questions, and went above and beyond to remedy an unanticipated issue (seller left a large amount of garbage at house) at closing. I whole heartedly recommend the Susan Glenz team if you’re purchasing a home, particularly Taylor Presley.
Review №3
2022-06-07This is my 3rd time buying a house and by far the easiest experience I’ve ever had! I love the way the Susan Glenz Team works together to make sure they really understand your needs and then analyze the current market to get you the best house for the value in these crazy times. They were very accommodating with showings and talking me through being discouraged with having to make multiple offers. Lastly, they have a great network of brokers, attorneys and partners who streamline the whole process and really make it super easy.
Review №4
2022-08-17The entire experience with the Suzan Glenz team was excellent. Our agent, Alex, walked us through every step of the buying and selling process and made sure we got what we wanted.The team was coordinated in their efforts to help us sell our old home. They guided us step by step and the entire process was seamless and very easy on our end. We had many showings and multiple offers.The buying process was much the same. We saw a lot of homes and there was never any shortage of advice for us. We ultimately ended up buying a house that meets and exceeds all of our expectations!
Review №5
2022-04-21I highly recommend working with Taylor Presley on the Susan Glenz Team. Taylor was referred to me from a friend and I’m so unbelievably grateful to have met her. As a first time home buyer, she took time to educate me on the market. I really felt Taylor had my best interest in mind at all times, she truly wanted to find my perfect house.Despite the chaos that is the housing market right now, Taylor helped me find the exact house I sought out for and even within my budget. Don’t get me wrong, buying in this market isn’t a walk in the park but doing it with Taylor made it so much more enjoyable. She is knowledgeable, hard working, responsive, personable, and has a great sense of humor. Not only did I find my forever home, I also found a dear friend. Thank you Taylor.
Review №6
2022-03-24The Susan Glenz Team was amazing from start to finish! We used them for both our sale and our purchase. Alex assisted us on the buy side. She has a complete understanding of the real estate market and how to navigate through it. Once we found the perfect place, she put together a strong offer and it was accepted! This was the first offer we made on a home, so it was very exciting! Chelse assisted us on the sale side. She is also very knowledgeable about the market and did an amazing job guiding us through the home selling process. She gave us simple things to do before we put our home on the market in order to make it get top dollar. Our home was presented and promoted at the highest level and we had multiple offers which were all over asking! What we love about SGT is that you are informed about every part of the process and its explained in a way thats easy to understand. We could not be happier with our experience and would highly recommend SGT for anyone buying or selling a home!
Review №7
2022-03-22The Susan Glenz Team is awesome! As an administrative assistant on a team in the same market I have had the good fortune of working with SGT on the other end of a few transactions. The whole team is awesome and specifically Brittany who I worked with the most as we cooperated to bring our clients to a successful closing. She brings great experience to every transaction and is very responsive and easy to work with. Every experience with SGT has been a positive one. I look forward to the possibility of working with SGT again in the future.
Review №8
2022-01-26My experience with the whole team has been fantastic! I am moving to the Rochester area and needed somewhere to rent, but was having little luck on my own. Each person I spoke to was personable, welcoming and really understood what I was looking for. It’s also much more comfortable for me to work with an all woman team. Shannon helped me find my perfect fit and has been extremely helpful throughout the whole process. She connected with the landlord, had a video tour sent to me because I don’t currently live in the area and even looked through the contract for me. I will definitely be using them in the future and have been recommending my friends!
Review №9
2022-04-06Susan and her team are truly amazing! I cannot say enough great things! Susan is highly knowledgeable, communicative, trustworthy, and thorough.I was nervous to go through the selling process even though it’s currently a sellers’ market. Susan was with me every step of the way. She helped me decide which improvements to complete (or not) in order to maximize the value of my home within my budget. She then quickly provided reliable contacts for various work to be done and facilitated communications between everyone to get the jobs completed within just two weeks.With Susan’s advice I received multiple offers, and the process between acceptance and closing went smoothly due to Susan’s team. I was provided with detailed status updates from members of her team each week through closing day. Each person I worked with was a valuable resource with the same professionalism and responsiveness as Susan. I would very highly recommend Susan and the SGT!
Review №10
2022-01-11We have nothing but amazing things to say about Taylor and the Susan Glenz team. Taylor went above and beyond with helping us sell our home. She was very quick to respond to any questions we had. She was very knowledgeable and so professional. We loved working with Taylor so much we referred her to family to help with the sale of their home.