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Phone: +1 518-458-8181
Site: https://locations.theupsstore.co...
Opening hours
  • Monday:8:30AM–6:30PM
  • Tuesday:8:30AM–6:30PM
  • Wednesday:8:30AM–6:30PM
  • Thursday:8:30AM–6:30PM
  • Friday:8:30AM–6:30PM
  • Saturday:9AM–5PM
  • Sunday:Closed
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Total reviews rating 4

54 Reviews for The UPS Store 2023:

Review №1

2022-06-23

I started going to this UPS store as a favor to a neighbor who gets his artwork printed there but couldnt leave the house on account of Covid. The staff was so patient and kind, as it was kind of like playing a game of telephones to communicate both with the neighbor and with me. They have a graphic designer on staff who was able to skillfully deal with making sure the prints were exactly what my neighbor wanted. On account of this experience this has become my go to shipping store, and its not even an errand I dread because they staff is so amazing. Sometimes the line gets a bit long, but it moves quickly and efficiently. The other day I saw/overheard the store manager, Jay, treating one his workers with kindness and total respect, which probably says a bit about why the staff here is so strong. Someone tell corporate!

Review №2

2022-07-22

I went to the UPS store Thursday to do a simple Amazon return and my mood instantly soured once I saw the line to the door but going in was a different story. For 5 minutes I watched the best customer service I have seen in a long time. August and Minia moved quickly and efficiently but still managed to have a little laugh and keep things lively. They were no where near intimidated by the crowd and if they were they definitely didn’t show it. They took the time to explain things thoroughly and I was already amazed but then I heard one of them say it had been just the two of them the whole day and that’s what led me to write this review. They quickly helped me with my return and I was on my way. I left out with a better attitude than when I walked in meaning you’ve earned a regular. Give these ladies their props! Great job!

Review №3

2022-07-01

Good afternoon and to whom it may concern I had the Greatest experience in store#3639 with one of your outstanding employees name meyani I have been to this location on several visits and each time the experience has been more greater and excelled to the fact that I would not go anywhere else. I wanted to personally give my Gratitude and appreciation to the one of your very best employee.

Review №4

2022-07-19

Was trying to ship out a mercari package today and the systems were down told me to go back tomorrow. And now I have to go all the way back tomorrow to ship an an important package. For business purposes. I understand if the systems are down but only one the only person that helped me and my mom said the systems were downwhich was pretty frustrating. 😑

Review №5

2021-06-26

I forgot to ask the girls who were working what their names were, but the two young women on staff on Saturday June 26th were AWESOME! This was the UPS store’s A team, I’ve never seen so many issues handled so quickly and concisely in any store, ever. The cashier who checked me out was helpful, friendly, and professional. This is where I go to ship usually, and I’ve got to say.. whoever was working there today deserves a raise or recognition for their hard work and awesomeness!

Review №6

2022-05-30

Very friendly and helpful. They showed me a better way to ship then the one i asked for. Great staff

Review №7

2022-01-24

I went there prior to Christmas when there was a long line and several customers with multiple packages. The staff remained friendly, calm and helpful. I dont mean to sound cliché, but it was service with a smile.

Review №8

2021-08-25

The staff at the UPS store are incredible. They help you figure out the best options for your shipping and printing needs. The reps are courteous and understand that shipping can be stressful and expensive. I am a regular and often tell others about the UPS store in Westgate for your printing and shipping needs. They are the best at what they do. They definitely do it with customer satisfaction mind. A+++

Review №9

2022-06-14

Sneha was very helpful in getting my package delivered the next day! Amazing service!

Review №10

2021-11-08

Horrendous place. Walked in their looking for a box to ship something, was looking around to see if there were boxes available out front. The person behind the counter had someone at the counter and I heard Sir, the line starts there. Didnt realize she was speaking to me because I wasnt waiting in line. She finally looked up and pointed to me and the painted two feel to the left of me and said the line starts over there. Very rude. There was literally no one else waiting in line or anywhere else in the store that it would matter.

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