Delivery
Yes
The UPS Store in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 716-834-6388
Site: https://locations.theupsstore.co...
Site: https://locations.theupsstore.co...
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–6PM
- Sunday:Closed
The UPS Store in other cities:
Comments (78)
The UPS store on Sheridan and Sweet Home is awesome. Fast service that is always friendly and professional. George, the owner, seems like he is always there and is quick to say hi and help me with whatever I need. Great services and great prices. Highly recommended!
We have dealt with this UPS location for 10 years plus. One of the reasons we have maintained a relationship with this location is the on site staff and management namely George and Aubrey. Both of these individuals are very competent, professional, and customer service orientated. This UPS location provides a number of ancillary services not found at a number of locations. Easy access, plenty of parking, and the UPS brand backing their high service levels. Staff goes above and beyond the standard service expectations and are a pleasure to deal with. Shipping, mail boxes, packing, George and Aubrey will do it all. Give them a shot, you will not be disappointed!!!!!!!!
This UPS store is great! I had the responsibility to ship a huge family Lionel train set to my 1 year old grandson from his 96 year old great-grandfather. I am so grateful that the UPS store owner George Odvarka personally packed it. He went above and beyond making sure everything was perfect while being able to keep the cost down. George and his assistant went the extra mile and they take great pride in the job they do! Wonderful!
Printing shipping label costs 3$, other ups locations charge 0.95 cents.
For over twenty years, this UPS Store has provided us with fast, efficient, mail and delivery service that makes our business life easier.We are always greeted with a warm and friendly smile by George Odvarka, the owner, and his trusted assistant Aubrey. And they never hesitate to offer a little extra service whenever we need it to keep our business running smoothly.And when it comes to helping us with an occasional problem, George and Aubrey are always there to give good advice that saves us money.Thank you George and Aubrey for being an important part of our business.HMJ
I have used this UPS store for several business services, most recently for printing documents. I emailed them to the store ahead of time. My documents were waiting for me when I arrived. It took only a few minutes to check out and the pricing was competitive. I even received an email back confirming a few details about my prints before I arrived to pick them up.The store staff was very friendly. there were several customers in the store when I arrived. He took care of everyone quickly and efficiently. There wasnt a long wait. It seems like the employees in the store, know their business very well and can fulfill customers needs.I will definitely use their services in the future.
I have been a customer of this UPS store for more than two years. The staff are very friendly and helpful. Every time I go to the store, I will be warmly greeted and my business will be professionally taken care of. My package are always promptly sent and safely received. I highly recommend this UPS store.
We have been with George and Aubrey, at this location for over 20 years.They are efficient, professional, and dedicated to doing the best job possible. They have always given outstanding service with a smile. We will ALWAYS use this UPS location for ALL of our business-delivery needs.Thank you. HMJ
George and Aubrey are extremely nice people when managing the store. They offer help where they can and sometimes even extend an extra arm out. Deliveries are timely and well-handled and are very considerate and accommodating! Store is well-kept and neat with professional services to help you get things done!
A huge shout out to George and his UPS Store. My company recently utilized his printing services for our benefits open enrollment booklets and they turned out amazing. His communication with us during the layout and printing process was great. He made suggestions to ensure our booklets were the best they could be. Almost 600 copies and only a day later, the booklets were on their way to our employees. Thanks George, great job!
I have been with this UPS store for 10yrs+, helpful, professional, friendly staff. Since I am from Canada, shopping online to have packages shipped to a US address is a common thing to do north of the border. They always take care of my packages till I go and pick it up and answer any questions I have. I can honestly say, I never missed any delivery every since I been with them. Thank you!
This UPS store is amazing, George, the manager has a heart of gold!! I had a mailbox at this store for 6 years, and they always treated me kindly, carried my boxes in and out of the store without even asking!! I was mailing boxes of clothes to Rockport TX, for the victims of Hurricane Harvey, where my sister lives and George offered to pay for the shipping to help out, that was so giving and kind of him!! Great store!!
I have been going to this locations for years and have brought anything from textbook returns to valuables that needed to be shipped. I have NEVER had a negative experience and the two men working, who are always there when I happen to stop in, are phenomenal. I always leave that store with a smile on my face because the employees are the kindest, friendliest, most honest people you could meet. I look forward to every interaction. Most people dread running errands but this errand is a treat for me every time. No matter how long the line, the employees greet everyone and make sure every customer is taken care of with respect in a timely manner. This location is doing it right and their employees are the real stars.
This is the best UPS Store around here, hands down. The owner is so helpful and knowledgeable. I shipped a flat screen TV to Massachusetts and it arrived in perfect shape! I highly recommend this store.
The staff is always helpful, attentive and quick especially Aubrey. He always has a smile on his face. Been going to the UPS store for many years now and will continue to do so.
There is a guy named George that works there and he should be fired. You can tell he just hates his job or life in general.I had a package shipped to the UPS Store for pickup. He refused to go look for the package because apparently I cant do that. Ive done it for years without any problems from any of the other employees working there.It got so bad and so uncomfortable that he told me to go look for the package myself. I found it in 30 seconds. I doubt his boss would be too impressed that a customer was in the back room, looking through packages unsupervised.I was considering renting a box for the year but this experience killed that idea.Avoid this place at all cost!
This by far is THE best place to go for shipping or mailing. Why bother with the lines at the Post Office, when you can pop in and out at the UPS store. Customer Service is ABOVE AND BEYOND.
Highly recommend this store! The owner and his employees are such troopers holding down the fort. As a e-commerce business owners, I would want my packages to get to it’s final destination without being lost or damage. They also make my customers extremely happy when the package arrives a day earlier than the tracking estimated date. Also this store is very clean.... that’s a plus!
I am very pleased with George and his staff for going above and beyond in providing exceptional service in packaging and sending my products which arrived in excellent condition and in a timely manner.
After 20+years of dealing with this UPS store I can say, unequivocably, the staff is professional, knowledgeable and friendly. UPS Sheridan Drive has been a big part of our success. Whether a domestic or international shipment, their standards in proper packing exceed our own high standards. As a boxholder, it is so convenient to call from the road, or be alerted about an important delivery.Thank you!
George was a great help as he was able to help my fiancé and I make copies for our wedding invitations and RSVPs. We went to three different locations and ran into different issues as they could not print on our card stock and George easily looked at our card stock and helped us make the copies. Thank you so much for your great customer service. We will be back soon!
George was really helpful in getting the job I needed done in a timely fashion. I really appreciate all that he did to help me in between other customers. The process took a long time to accomplish the job I needed done. Well appreciated George. Thank you so much for your time and patience with me.
I sent out a package “Priority” mail which is advertised as 2-3 business days. Well a week later it still hasn’t been delivered, so I call the UPS store on Sheridan where it was sent out from to see why it hasn’t been delivered yet, he basically tells me priority mail isn’t a guarantee. So I paid $15 dollars EXTRA for it to still not be delivered on time. & there is time sensitive material in there hence the reason I put a rush on sending it out priority in the first place. He basically said I paid more for hope. I’m sorry hope is not good enough I needed my package delivered on time. Why offer the service if it’s not guaranteed ? Or why not explain that before having me spend extra for shipping in the first place.
Look for another UPS Store, run away, and run fast. The owner of this place (George I think) must be bi-polar. He is rude, he has an I am God attitude but he covers his horrible attitude with the biggest fake smile ever, he will even argue you... with a smile. He has zero sense of customer service or investing in customer satisfaction. When he makes a mistake he refuses to admit it, and he has zero flexibility in anything. It isnt just about getting charged for oxygen just for walking in, it is simply about a horrible customer experience and total frustration. UPS isnt to blame, just find another UPS Store, because this one is one to stay away from.
I have had a post office box at the Sheridan Dr. location for over a year. I am very pleased with the professional service and couteous and friendly staff. It like having the personal mail box there, because I feel comfortable knowing that all my mail & packages are in good hands until I pick them up.
Terrible customer service.I brought a box that I hadnt quite fully taped up at home, as I needed to slip a letter inside the package, so left one flap un-taped.At the UPS store, I asked the guy if he could tape that one flap shut, after inserting what I needed to, he said itll be a dollar to use any tape on your box, even that one flap.By comparison, I ship with FedEx a lot, and never have any issues. The agents have even virtually re-taped some of my packages, just because they felt it didnt seem secure enough - and never a charge. Tape is cheap, very cheap.So I walked out of the store, walked into the dollar store next door, bought my own roll of packaging tape (mounted on a dispenser even) - an entire roll - for $1, and taped the flap shut myself. And had basically an entire roll left.I asked them if I could leave it here for other customers to use and they said I could not.Needless to say, Ill be shipping everything with FedEx (who is cheaper on large/heavy items at any rate), and USPS (who is cheaper/faster on lighter/smaller items). I suggest you do the same, and possibly UPS will learn how much money they can LOSE by trying to molest nickels and dimes and entire dollars from their customers. Lost customers, that is.
Great customer service! Friendly staff! Been a box holder for decades there. I highly recommend having this as your shipping location and so much more. Youve seen the commercials! Say hi to George and Aubry!
George and Aubrey are amazing to deal with. This business makes you feel like family. Totally accommodating for all my needs. It is a pleasure dealing with them.
I am from Puerto Rico, been living here in Buffalo for almost 7 years. When hurricane Maria hit the island I bought batteries, camping stove, lanterns etc to send to my family. I bought a generator for my brother and try to send it through fedex, they were charging $400.00 plus to send a small inverter generator. I went to ups store in Sheridan Dr in Amherst and they send it second day way cheaper than fedex and they delivered as promised, on time. After that we bought a second generator, same as the first one and for some reason ups rejected it, did not send it, I talked to one of the staff member George Odvarka, he went above and beyond trying to help me so my family could receive the generator. He gave me his mobile number, he tracked the generator when they send it again and he called me several times to let me know where the generator was until arrived to my family. I never expected this kind of service, he and his team went above and beyond my expectations by far and way cheaper than fedex. Thank you!! Thank you!!!!
Dropped off an RMA item. Thatll be a dollar to tape up the box. Seriously?! Really didnt care even after they assured me that they werent responsible. That much I knew. UPS never is responsible for items they actually ship. Wish more manufacturers used FedEx!
Fantastic customer service, always friendly!!
Had a package shipped here that arrived damaged and missing its contents. I was later informed it wasnt shipped through ups and had no insurance/tracking. George was terrible and did absolutely nothing to help or try to resolve the issue or even apologize, he just continued to blame me. I will be avoiding this place at all costs from now on and ups in general.
Aubrey is awesome and goes out of his way always. Very well run location. Long time customer.
George (owner) advised on best options to send delicate package across the country and took great care in doing so. I would recommend any and all packages to be brought to him or his staff. Very professional!!!!!
The guy with tattoo on is a total liar! I requested a tracking number with ups ground and paid a high price just for an envelope. Not just that I couldnt track anything with that number, he also lie to his coworker saying that I didnt want a tracking!!! Working there 14 years doesnt mean you dont make mistakes!!!!
I have used George and Aubrey for the past 15+ years for business and personal shipping and they both go out of there way to make the experience tremendous! Give them a try.
I just want separate receipts for both of my packages. The guy blamed me not telling him about it at the beginning and save his time and the paper. Really? Just receipt paper? Go to FedEx next time.
George is extremely pleasant and courteous. We received our printed materials as ordered and in a timely fashion. Thanks George!
He asked for a dollar for tapping my package and he told me it is better to pay and tape it so my label on the package will nt be wet if it rains.It is just ridiculous!! And he became rude after I said no!
Been with them for at least 10 years. The most amazing experience anyone could ask for. George and Aubrey are both awesome!
George Odvarka is the absolute best at what he does. Patient, courteous, exceptional customer service. Incredible experience.
Amazing customer service! George made the process so easy!!
Always a terrific experience at this location. Consistently fast and courteous service. My go to place for all of my shipping needs!
The BEST Ups store! Fast, friendly and efficient. Never had a problem.
Never had an issue with this place or the guy who is always there. I dont know his name but he has always been nice to me and Im in and out in just a couple min.
Funny how other people.are treated well but when its my turn i get gruffness bad energy and impatience from the older guy.. I dont understand why
Every experience Ive had with each of the staff has been positive. Im a regular customer, there about twice post month.
George and Aubrey are wonderful..always smiling and helpful..I have gone to this location for years.
I’ve had a mailbox here for over ten years. Staff always goes above and beyond to assist you with your business and shipping needs!
Always helpful and makes all transactions easy. Shipping internationally is a breeze.
$3 to print a ups shipping label? FedEx will print for free.
George is exceptional! A very great help. First time experience in this location and it was great!
Been going here since 1999. Would recommend it to friends and family. Hands down the best in the business.
I have been a customer for years l love the service.... the only ups store that l go to locally.
Great people friendly always packs and ships with the most care!! Would highly recommend!!
Not good. If you arrive near their close time, their attitude will be very negative.
I am telling you. Do not go to this place! Do not deal with George! I wouldve gave negative stars if I could.
Very helpful and great customer service. I will be back soon.
Great shop and very helpful staff.
LIER！Dont trust them！TAKE CARE OF Extra charge！
Excellent service and helpful, courteous associates
Charge more than other UPS
Always friendly and very helpful
Always very quick and helpful
Always pleasant and efficient.
Great services, as always.
Quick efficient service.
Hao
Total reviews rating 4.2
78 Reviews for The UPS Store 2023:
Review №1
2022-03-11Fantastic experience! I had a very large package I was bringing in, and George was very helpful in assisting me with getting it shipped. They do charge a small fee to tape it up, but that fee is worth it to ensure the large heavy package does not break apart. George was great and help answered all of my questions and was very knowledgeable. Always use this UPS store!
Review №2
2022-07-15Buyer beware. Overcharged for regular American flag forever stamps. Charged me $14 for 20. Two dollars more than it should have cost. Don’t buy your stamps here. Go to USPS. When looking carefully at my receipts I have been overcharged at this store before for various items. Going forward I will use the Post Office or FedEx.
Review №3
2021-08-03UPS 0312 has been looking after my shipping needs for almost 10 years. I have had the pleasure of working with both Aubrey and George. They have handled my International Shipping needs FLAWLESSLY and continue to provide excellent service after so many years.Thank you Aubrey and George! You put the HIP back in SHIPPING. I would recommend that anyone looking for mailbox service, shipping service and the like to check this store out, you will not be disappointed!Thank you again, Jerry from Toronto.
Review №4
2022-02-25Need Help? With Any Thing Postal?!!? Well, if so, Mr George Odvarka @ the UPS SUPER STORE! (Jim from Amhersts humble! opinion!) then THIS Owner / Excellent, 100% 1st Class Quality Service Operator is Exactly what youll get! I did! And thus, Georges 3380 Sheridan Drive, 14226 UPS Store is For Life now, My UPS Store .... and it can be YOURS also! Just check out that 0312 Location Store one time, I dare ya! (LOL) Youll be Glad ya did. I so am! Thankyou Mr George! And Ill be seeing ya again soon, Im sure, for ALL my Postal Needs! ~ Jim!
Review №5
2021-12-23This store is the BEST! Our business counts on the team at this location weekly. We always feel like a priority. They regularly complete projects we give them very quickly and ahead of schedule. Regardless the task they always have a solution.
Review №6
2021-06-24Great store! They helped me through the process of having them pick up a package for me and then shipping it to me. Very helpful and polite on calls and followed up on everything through emails. Oh and ask for George he is great!
Review №7
2020-08-20I ABSOLUTELY LOVE THIS STORE!!! I HIGHLY RECOMMEND IF YOUR LOOKING FOR FAST FRIENDLY SERVICE THIS IS THE PLACE!! OWNER GEORGE AND STAFF ARE GREAT! I’m a foster parent and always having business to fax, copy or print. The friendly service I receive each and every time I go from George or Aubrey is heavenly! They truly care about their customers and aim to please. It’s definitely a family environment and I will always recommend going to this location!!!!
Review №8
2018-08-17Great service!I have been a customer of Georges for over 8 years. In that time, George himself, and his staff including the excellent Aubrey, have always been extremely helpful and professional. I tried two other UPS stores before Georges store, and I wouldnt go anywhere else now. Friendly, accurate and honest is how I describe George and his team.
Review №9
2020-11-04George was a pleasure to deal with, has helped me out with some pretty big shipments. He went above and beyond to ensure everything arrived safely here in Canada. Have worked with him multiple times, would do it again no problem! Thanks again to George and his team there.
Review №10
2021-06-12Excellent service. They efficiently packed and sent household items across the country. Everything arrived on time without any damage.Update: This UPS Store is great. They again packed and shipped several boxes for me, and are excellent at what they do.