Wheelchair-accessible entrance
Yes
The UPS Store in Briarcliff Manor
Categories
Location on the map
Briarcliff Manor, Westchester County, New York, US
Accessibility
Phone: +1 914-941-4120
Site: https://locations.theupsstore.co...
Site: https://locations.theupsstore.co...
Opening hours
- Monday:8AM–6:30PM
- Tuesday:8AM–6:30PM
- Wednesday:8AM–6:30PM
- Thursday:8AM–6:30PM
- Friday:8AM–6:30PM
- Saturday:9AM–3PM
- Sunday:Closed
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Comments (52)
Before I headed to the ups store, I checked the website to see when they close, 6:30 pm is clearly written.I got there at 6:03 pm but they werent allowed in anymore. Because it was closed. They said we were sorry but we would close at 6:00 pm.
I am very disappointed in the quality of the packing and shipping of my box. Just for the grace of God did the artwork not get damaged.The box was crushed, and very minimal bubble wrap was inside which did not maintain the integrity of the box. Nowhere on the box did it state fragile or anything of that nature. I am going to be very honest, it was very sloppy work.On the plus side, they were very good at communicating with me prior to shipping out the box.I made them aware of my concern but got no response back. That is why I’m posting this review.
I went into the store to mail a simple letter. The kid behind the counter was new and incompetent. After waiting for too long I asked the owner to assist him. The owner, Frank, was defensive and rude. Quoted me over $10 while mimicking me rudely. I took my letter and went to the post office. The person was competent and polite and I sent the letter, with tracking, for 5 dollars. What a rude obnoxious owner of this business. I will be filing multiple complaints on this business.
HUGE shout out to The UPS store inBriarcliff Manor, NY - was so very very pleased had the pleasure of seeing Frank the owner and all his co-workers go above and beyond to help with your needs. I had Jamie help me and I asked him if he could put al the stuff I had sent to my daughter to college he said absolutely and it will be there tomorrow .. it’s great to do with people that go above and beyond and take care of your needs .. ❤️ this store and will ALWAYS SUPPORT!!
Was turned away with 3 boxes to ship out and told “we are a small store”. after unloading them from my truck. if they can’t ship packages then what do they even do there. pure laziness. do not recommend.
I bought a rare large and fragile glass vase from the Benefit Shop Foundation auction, so to remotely arrange collection, appropriate packing and ship internationally to the UK wasnt without concern. However, Frank and his team did a great job despite Covid and the vase arrived safely and very well packed. Communication with Frank was good and somebody always answered the phone. Lois was helpful and re-assuring. I am very happy with the sevice I received so would be happy to use again. Keith
Very unfriendly staff member (looked like the owner) that helped me out today. I walked in with two items to return to amazon and it was my first time ever doing this through the UPS store. As I was unsure about the process, I stepped up to the counter ready to ask what the steps are to correctly return the items I had. Didn’t even get a “hello” or “how can I help you?” Instead, I got a “put the item on the scale”. I started to ask more information about the process and got cut off with another “put it on the scale.” The second item I had didn’t require packaging, as amazon says the UPS store will provide it. I proceeded to ask about the packaging and got hit with another “put it on the scale”. So a tip to that guy: let customers ask questions and say what they need to say instead of rushing them, I was the only one in the store so there was no need for that. This is no way to run a business.
Couldn’t have been more responsive!! Large painting picked up, packed and shipped across the country. Arrived in mint condition. Thank you!
Employees that don’t know what they are doing. Wanted to charge me $170 to send 2 page document to another country! Went online, verified price and then went to another store it was $80!!!
Very pleasant and accommodating owner or manager. He needs to train his packers however. I have never received a professionally packed item in this condition. The item was a 168 year old antique mirror. They wrapped it in bubble wrap taped directly on the piece which was very difficult to remove without damaging the item. It was thrown in a box without additional packing material. The box arrived smashed. Thankfully the mirror did not break. I was expecting a professionally packed 4 pound UPS package for the $65 shipping fee. What I got was a mess.
Frank Marchesano and his team went above and beyond to ensure my package made it to me. I reside in Colorado, and it was difficult to manage the shipping but also the packaging of a product while not being there in person. The team was gracious, proactive, and generally amazing. Thank you all for making the process easier.
UPS Store #5527 owner complaint. ZERO STARS!! The owner at this location, I know he was the owner because he repeatedly told me so, was rude, disrespectful, and refused to take my package because it was UPS Surepost and he wouldnt make any money off of it since it had a prepaid shipping label. He then lectured me on taping the label and box on another package. I stated every other UPS store gladly does that for me and instead of being polite and offering to sell me tape he became condescending and told me that he runs the greatest store and is the best UPS store owner without offering to sell me tape to tape the box. I told him he did not need to speak to me that way and when he continued to I asked him why he was being an ass. He once again informed me that I was just ignorant and continued to insult me as I took my packages to leave. Upon leaving I told him he could go F himself and he responding with numerous obscenities. While I lost my cool at the end he did not have to treat me like a second class citizen because I had prepaid shipping labels. I will never use UPS again.
I don’t usually review places, but they were so rude and they never sent back my Amazon package. Super disorganized place.
I dont understand the bad reviews here. Ive been doing business with these guys for many years, my business mailbox is there and i always drop off all my prepaid return items here. They are always friendly, always have some great music on. I almost never have my mailbox key, but they know me on site and immediately grab my mail for me. I cant say enough about these guys, Dean and Rez are great!
Came in with a Amazon return and the owner freaked out because he couldn’t scan the bar code for the return label. Starting cursing and being mocking to me. Definitely needs some anger management counseling .
Don’t waste your time here. Every other UPS store will print your amazon return labels for free. They charge you $3.19 here. Horrible service. Gore’s against the Amazon rules.
Thank you UPS, the staff was especially nice and packed my item with care. Big thanks, to Alex, for his help with shipping my package!
After two weeks of back and forth that they were going to pick up and ship an item for me still nothing. This is despite numerous communications and stated dates the package would be shipped. Wasted more time talking to and emailing them than the four hours of driving would have taken to pick it up myself.
I frequent this UPS location several times a week and the owner Frank and his staff are extremely friendly, courteous and efficient. Thank you for the great service.
Horrible experience with the owner . Believe his name was Frank. Very disrespectful and mocks you right to your face . Has no self respect for anyone that enters that place . Work of art.
I take all my ups packages to briarclif!!!! They are the most helpful, the nicest, and the fastest location I have been too.Aidan is fantastic!!!!!!
Went to get a doc notarized today and met the new owner. He has a positive attitude and is looking to make changes and updates to the store. Sounds as though this is the change the branch needed.
These guys are the friendliest, most helpful people. I have my business mail box there and they have been extremely helpful. We use them for all of our package mailings.
Great helpful, friendly guys. Knowledgeable, professional. Helped me with 2 very intricate shipments. They went above and beyond what I expected. A real hometown business offering very personal service!
Extremely helpful, friendly staff! Shout out to Miss Louis and Justin for getting me in and out of the store as quickly as possible! Thank you!
Great and friendly staff always there to help.
Owner is very helpful and kind. It was my first time at a UPS Store. Had a great experience!!!
Have always had great service here. Alex has helped me a number of times and is great. Always had good service with all the employees.
Have used this store many times and thought it was time I complimented them. A great place with great people. Always a pleasure.
Reza is the best! He, and the rest of the staff, have been nothing but accommodating to me. I go here for everything I need printed or shipped.
Think you could get your hours updated on the website and Google? Its really kind of frustrating to make 2 trips because the posted hours are wrong.
Horrible service. Instead of helping out with some basic stuff like printing and scanning, they expect to do everything yourself and behave rudely if you ask for help. Avoid this place.
Alex helped me to pack and ship my letter very efficiently
Unpleasant experience with the owner Frank . Enter at your own risk .
Great customer service and really looks out for the customers. Also the gentleman is very nice and accommodating your needs!
POOR CUSTOMER SERVICE, INCOMPETENT STAFF
Always very helpful and accommodating, they treat me like a neighbor not just a customer!
Garbage person was working there very un friendly and not help full at all
Owner always got an issue
Services is excellent and very helpful,thank you.
Very helpful staff.
Very expensive
Total reviews rating 3.1
52 Reviews for The UPS Store 2023:
Review №1
2022-07-06Needed 2 earring, 1 necklace shipped from a NY auction house to me in TX. This UPS store charged $21 to ship them in a 6.1/2 inch square box, everything weighing only 11.9 ounces! PLUS an extra $10 to pick it up from auction house-CHARGED ME $31 TOTAL!Auctioneer has over 800 items so im guessing this UPS store gets at least a couple hundred customers from them(=$10 per customer) netting a few thousand dollars alone for picking up the stuff just to ship out.... Shouldn`t charge such high fee ($21) on top of it.Other UPS stores ive dealt with there is either no pickup charge but if they do they don`t charge $10!OVER INFLATED SHIPPING FEES.
Review №2
2021-12-28Sent my fiancé here to mail a package, do you know they (employees) told her that she couldnt package a package in there, that she had to go outside…. In life imagine going to ups and anyone telling you “you cant package that in here; you have to go outside” just poor customer service
Review №3
2021-10-19This store is GAS!!! The young man (he’s on the shorter side) helping me inside was very competent in his craft. He looked very sober and excited to work. I am glad to see young passion in the package shipping industry
Review №4
2021-07-22This store did an excellent job shipping large paintings purchased from a Benefit Foundation auction. They meticulously wrapped each painting in paper and then lots (I mean lots) of bubble wrap. Items arrived without damage and I couldnt be happier.
Review №5
2022-03-25I originally posted a bad review.I was wrong. I apologize for the negative post. I was upset at the time. The owner Frank actually is helping me. I thank you Frank.
Review №6
2021-03-17If you have an Amazon return, I recommend not going to this UPS Store. I dropped-off a DVD for return to Amazon very efficiently in late Feb 2021 and was given receipt with tracking ID. I tracked the package in mid-March 2021 and it was never registered as picked-up in the UPS system and is apparently lost. I called this UPS store and was told to call 1-800-PICK-UPS. I called UPS and also went online at ups.com and was told I had to call this store--oh boy. You get the point. I will not go to this store anymore to ship anything. If I have to use UPS, I will drop it off at main UPS center in my area.
Review №7
2021-01-14I have left a review of a business only one other time in my life before this. I dropped off some items to be returned to Amazon. The person at the counter (who I later went in and asked if he was the owner - which he was), was so unfriendly to me. I had my items boxed, but had to take them out and give him the items for each return code, I haven’t returned something through Amazon before, so I stepped aside to let someone behind me go while I separated everything on the floor. He grudgingly gave me scissors when I asked to open my box and then asked if I would be much longer, that he had ordered a sandwich at Starbucks and hed like to go get it. I apologized and told him that I was nearly done and mentioned that I had been here much earlier at 8:30 because the website says the store is open at 8:00am. He barked no we open at 9. Just a really unpleasant, unhelpful, unaccommodating and rude attitude which I am surprised about in such a small town and from the owner no less at a time when small businesses are permanently closing and people are losing their jobs. I normally shop and support local, but wont be supporting this business anymore and will be sure to encourage my friends and family to do the same. I will say that every other employee I’ve encountered here has always been beyond helpful and friendly - perhaps he was having a bad day.
Review №8
2021-12-29All employees at this branch are kind and patient. Frank notarized a document for me this morning, and he helped me quickly and was really accommodating.
Review №9
2021-08-18I rushed here to get something in the mail before the day ended and theyd locked the doors several minutes early. The guy behind the counter just looked at me through the glass as I juggled my packages, then went back to what he was doing, ignoring me after I knocked on the door.Obviously I have no idea how their actual service is, but now Ill never find out.
Review №10
2021-10-09I’ve come two weekends in a row to try to open a new business mailbox and the owner wasn’t here both times, even though I made sure I had made an appointment the second weekend. The kids working here, including the “assistant manager” look like they are in high school, and are clueless. Horrible customer service!!!!