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The UPS Store in Brooklyn
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Location on the map
Brooklyn, Kings County, New York, US
Service options
Phone: +1 718-701-5294
Site: https://locations.theupsstore.co...
Site: https://locations.theupsstore.co...
Opening hours
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:10AM–5PM
- Sunday:Closed
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Comments (112)
I love this place and Im glad theyre in the neighborhood! I do all of my printing here. The staff is always friendly and helpful if I need help with a machine and they never act put upon when I need assistance. Theyre an asset to the community!
TERRIBLE CUSTOMER SERVICE!!!! Ive been going to this store for over a year and they are HORRIBLE! The staff talks to the customers SO NASTY. They DO NOT look for your package. Ive watch them literally lift ONE box and tell me your package is not here. They DO NOT HELP YOU AT ALL...smh Today I stood outside for 40MINS in the cold weather just for them to give me NASTY attitude and once again tell me my package is not there WITHOUT LOOKING! HORRIBLE HORRIBLE!!!!!!!!!!!!!!!
DO NOT MAKE AN ONLINE APPT FOR NOTARY SERVICES! I made an appointment online, got a reminder email about my appointment, then showed up and was informed that the notary wasnt in. When I said that I made an appointment, the UPS employee informed me -- as if this should have been obvious to me -- that yes, you can make appointments online, but we dont do appointments. cool.
I’ve been patronizing this location for years. The reviews here are shocking to me as I’ve never received or witnessed ANY lack of professionalism and have always found the owner and staff to be kind, helpful and truly invested in doing their jobs. As another reviewer pointed out, all of the boxes amassed in this store are a visual representation of how many people and businesses rely on this small, busy establishment. To be honest, I’m often impressed with how collected and courteous the staff are to the multitudes of people who are rude to THEM.
Very helpful & efficient staff.. on a rainy cold day when I made it with minutes to spare before closing that made all the difference. Thankyou!
PSA: an employee told me today that if your package has a pre-paid label AND you don’t need a receipt, you can just drop the package inside. You do not need to stand in line. The same employee told me the reason the line is so long is because people don’t know this. It would be helpful to have a sign in the window letting people know this policy, otherwise I’m not sure how they’d know.That’s said, I would probably recommend getting a receipt if you’re able to wait. I have experienced a few issues with missing/lost packages out of this location, though most of my deliveries and pick ups have been successful, despite some timing issues or long waits.
Average wait time of 25-30 minutes for something as simple as dropping off a small package. The place is always a mess. Employees are slow moving, uninterested and generally unaware of how long everyone else is waiting. I’m not sure if they are understaffed or underpaid but customer service is non-existent. Would be quicker to walk across the street and use the FedEx shipping within the Duane Reade. Or you could probably walk down Atlantic to a FedEx down there and still have a faster and more pleasant experience.
The worst UPS Store experience ever!Worker kept yelling at me to put boxes that were already on the counter in front of him on the scale when was done scanning the labels.I thought it was a new protocol or something, so I asked him, is there a reason Im the one that should be putting them on the scale?. He yelled and said, cause you brought them to me!!... Wow...This behavior is completely unnecessary, extremely unprofessional, and rude!If he doesnt want to do his job, he should just quit!Needless to say I will spread the word, and will NEVER visit this UPS Store again as long as this guy is allowed to work there!
Came into return a package and was not satisfied with customer service. The staff member who in the store was unprofessional. The staff member yelled at me for no reason. The store is very disorganized and need a remodeling and the manager need to be there more often and the some of the staff need retraining. If you need to go to the UPS avoid this location at all cost.
Be prepared to wait an hour. Each time I’ve been the lines are long and the employees move at half speed. Considering it’s always busy you would think they would be efficient. Even amazon drop offs take too long. If this wasn’t the closest store I would go to the ones I used to by my job.
The service at this store is always friendly and helpful. Camille is great. They have a notary too. They can be busy so plan ahead.
Unfortunately I had a very bad experience at this location. The staff were distracted and not attentive to the information they asked me to provide to complete my transaction. They were unable to answer questions about shipping options and timelines nor were they able to provide insight into any of the basic questions about my package and shipment. There was no chance to verify any of the information I provided for the shipment leaving me to question if it was done properly given my overall experience with the staff. I do not recommend going to this location, find another location.
Slow but . . .Indeed, it can be slow going here BUT, I do find the owners and staff very pleasant and efficient once inside. I think the slowness may be more about them being short-staffed than willfully poking around. My experiences here have always been good.
Easily the worst UPS store I’ve been to. No line should ever take this long. Been here 30 minutes and barely moved. It’s not the holiday season, just mid afternoon on a random workday.
I was returning a rented book from Amazon and needed to print with them as a designated service provider a prepaid return label. They printed out the page in regular paper and charged me $2.10. Ten cents for the copy and two dollars for the service. Beyond ridiculous. I had just printed a pre paid label in Fed Ex across the street and surprise it was as stated pre paid and given to me in sticky label form. Ill continue avoiding the abomination that The UPS Store is.
Unfortunately, I agree with so many comments indicating that the place moves slowly, the people move slowly, and there is a general lack of concern about efficiency, even if the line outside has grown to 7-10 people deep (which is what I saw when I went recently). Even worse, the guy wore his mask around his chin. And because it takes 10-15 min for them to process a job, you have no choice but to be subjected to that while you wait for them to finish. Cannot recommend.
If I could give 0 stars in stead of 1, I would... This location is one of the worst UPS stores Ive been to in the city. Always disorganized, piles of boxes everywhere, employees tossing packages around like theyre nothing. Ive showed up once or twice 5 or 10 minutes before closing to find the store locked, and the employees ignoring customers knocking on the door... Ive worked retail, I understand wanting to leave, but to lock the doors during official hours is a bit much. I was also SHOUTED at by the store manager for asking if I could leave an Amazon return that I did not need a receipt for (something Ive been told to do multiple times by other employees at this and other locations). He shouted repeatedly at me over another customer even after I assured him that I was happy to wait if thats what he needed. Filed a complaint with corporate, but Im doubtful that anything will happen. Truly a next-level horrible store. If it werent for Amazon Id never walk thru the doors again.
Always have to wait. The store is a mess and seems completely unorganized. They charge ridiculous prices for shipping! (I also hate how you have to fill out a form for UPS to ship packages that you would not have to at the post office.) and the WORST part, twice I have dropped off small packages there that never arrived to their destination. The first, important things for my son in Amsterdam. The second a clothing item worth $100, I was returning. So bad.
Theres no reason it should take over an hour to get 5 people in and out. Its understandable to have some delay due to covid but come on...Youve got elderly customers waiting for an hour in 100 degree heat. Not sure if theyre understaffed or what but this location isnt worth your time.
Ive only needed to visit this UPS Store twice. Once to print off something in a hurry and once to buy some stamps. The computers they have for public use are dinosaurs. It took way too long to do something as simple as print a couple pages. I think UPS can probably afford better computers. UPS (or, more specifically, the franchisee) has also put in absolutely no effort in making the store appealing. They could stand to tidy up a bit.
They are the WORST! Never open on time and rude to boot. I’m waiting for more than 40 minutes for someone to show up. Too bad it’s the only store nearby.
It’s like this all the time. Slowest line I’ve ever encountered at a shipping center.
Writing an updated review. They luckily changed the policy where you have to fill out paperwork to ship. There are a few solid people working there now who will be friendly if you are. I mostly go here because it is a block away and for Amazon returns. The supposedly also offer usps but the prices seem soooo much higher than the post office. The other day I was sending my daughter a tiny package and asked for the least expensive shipping which was quoted at $11.50. I also had a usps labeled return for which they charge an extra $2. So I decided to keep them and go upstate to the post office on the weekend. That package only cost $4.45 to ship usps! How can they uncharged so much for usps?! It’s worth the walk to the post office. I am happy to know for sure because the prices always felt ridiculous.
Rude employees. I would give it a “0” if I could. A line of 10 people out the door in the heat. I had a single package, ready with a label, it merely had to be dropped off...but I was going to have to wait over an hour to do such a simple task. Ridiculous !
Had to use UPS to return an Amazon order. The store was clean and quiet (830am Tuesday), the printing computer worked to get my label printed, and then I left my package there to be shipped. All that is good, but I paid 3.04 for one b&w page, which included a 2.95 fee for just using the computer. This was the only method of printing from USB, which FedEx does for ~.15.
Very slow and disorganized. Toxic work environment with unhappy employees. A little advice: make a drop off for normal people who can print a label. Don’t make your easiest customers wait to drop off packages.
I dont understand all the one-star kvetchers (complainers). If they dont like this UPS facility, they should go to the US Post Office. If they want to kvetch, the subway is a great target, as it seriously sucks (call 311 every day, please.) As for UPS 5526 at 315 Flatbush Ave: If you notice the huge pile of boxes for return and forward shipments that people drop off here during the course of the day (pick-up is around 4:00 pm), youll realize just how many people in the neighborhood are dependent on, and trust, this tiny place. Yes, there are lines at certain times, but no lines at others. But if you can find the local US post office, there are lines there to. And in my experience (Im 70 y/o), the overall USPS experience in Brooklyn--especially the delays, wrong deliveries, violent treatment of packages and other hard-to-imagine-anything-so-lame errors--is consistently worse than that at this UPS service center. Attention all impatient, self-righteous kvetchers: put yourself in these employees shoes for a moment. And remember this bit of common sense: human beings react better when theyre treated with respect and offered a smile or a joke, 98% of the time.
I do not recommend trying to pick items up at this location. I tried to have an item sent here and it never arrived.Also, realize that if you send individuals packages through UPS, you are doing them a big disservice, as it is extremely inconvenient to retrieve a package from UPS.
Noticed this place had two stars and thought id give it a boost since most people that have satisfactory experiences dont write a review abt it lol - this is the closest ups by me and theyre always quick, nice and helpful whenever I go :)
Horrible. Always a line and none of the employees seem to care.
I stopped by here on Saturday (11/10/2018) to drop off a package. I was told I could leave it by the counter. Surprise surprise, three days later and they have no idea what happened to my package. The lady at the counter couldnt have cared less and told me there was nothing that could be done about it. Seriously, listen to all the other reviewers and avoid this place.
Horrible experience at this location! Staff need customer service training, they are completely unprofessional. Please do better UPS store.
I recently moved from New York to San Francisco and chose UPS to ship all of my possessions across the country. I dropped them off at this UPS location.Each box arrived in a horrific state, despite the fact that FRAGILE written across every surface--there were tears, dents, holes and the cardboard was deteriorated, as if the packages had sat out in the rain for days. Inside, carefully packed items were shattered and as I unpacked, shards of glass were falling from everything. Books were water damaged and the boxes were literally coming apart at the seams.I spent $600 for my belongings to be kicked, thrown and carelessly treated. I will never trust UPS to provide quality and reliable shipping services and will never recommend them to anyone.
Three employees couldnt find one persons package while a line of literally 20 people formed. The manager didnt think the other 20 customers were as in need of help even though the customer with the lost package kept asking her to help other customers first
Billion dollar solution to 99% of your inefficiencies and slow service: CREATE A DROP OFF LOCATION SO YOU DON’T HAVE AN HOUR WAIT OUTSIDE. Most of the customers are looking to DROP OFF a package that already has a shipping label. How has NO ONE thought of this????
Dreadful service from totally disengaged employees. Wake up UPS, you’ve got employees working in a glass fronted oven surrounded by brown walls. There’s nothing inspiring about this place. Simply put, it feels like this is where packages go to die.
$1.50 extra if you ask to use their tape to close your UPS labeled box for mailing. No other UPS store does that. Please hurry up and die, so a customer centered business can open here
I bring packages in every now and then that need to be packed and then shipped via UPS. Every time I ask when the package will go out. The response is later today. I never had a package take less than 2 business days to go out. It takes them 1 day just to print the shipping label.
Customer service is lacking severely here. They are unhelpful and rude, like coming to work was the worst thing that happened to them.
Two times Ive tried returns here, the line took more than 20 mins and had to leave
Bummed for the bad reviews-these guys are great. I am always happy use them, especially if it saves me from having to go to the Adelphi post office, (yes you can get usps postage here)- to anyone leaving a bad review for these guys, take a trip to Adelphi post office (or any P.O. in the tri state).
Super slow service and employees taking 10-15 mins to process even easy jobs. The worst shipping location out of all the providers
Camille is very nice ! This store is my favorite . Makes me feels nice
Brought in a box with a prepaid label as PDF. Asked if they could print it, they said no problem. After printing it tried to charge me $2+. Seriously?! $2 for one sheet of paper, required to use your business? Biggest rip off ever.Edit: they eventually let me ship it.
I wish theyd just be honest and list their opening hours as, Whenever we feel like it. The most unreliable store, shipping or otherwise, in the area. SMH at how this is a regular thing here.
Opened 15 mins late; serving 2 customers has taken another 25 minutes. Bizarrely slow-moving location.
Terrible service. Camille was working on a Saturday and took multiple phone calls in the middle of helping me making me wait even longer to get help. Anytime I go there is a huge line and the staff is unhelpful in general.
AVOID this store. Go to the one located on Court Street. They tried to charge me $43 to ship a small 6lbs. package. I told them I would try another store and went to the one located on Court Street and they only charged $17. You cheat your customers, you lose sales.
Worst UPS store. So disorganized. I’ve dropped off a couple packages there and I had zero confidence that they were going to get to their destinations.
Really inefficient and slow. You will have to stand in line for over 30 minutes to get the simplest service like returning a package.
I came in during my lunch break and spent the entire time being berated, talked down to, and ignored by the absolutely useless and clueless staff, and then they never even shipped my package. Unless you like being treated like stinky garbage for no reason, I do not recommend.
Dropped off stuff to be packed and shipped for over $500 (going to Portland) only to find out a week later that tracking hasn’t updated. I call to find out it hasn’t left the store because they didn’t have the right size box. F-
DO NOT EVER PRINT HERE - $3+ to use computer - I got charged 4.71 to use computer and print 3 black and white pages - the computer are years outdated and take forever to even log into email - you can’t print pdf/jpeg without downloading to computer - no access to trash bin - total rip off and frustration - envelopes are also way overpriced
The staff was always friendly and ready help. Id recommend anytime for box rental not sure about the consumer staples and shipping side of things.
Unfriendly service...Person at the counter acted as if I was disturbing her by trying to mail some Christmas gifts. Even by New York standards, her attitude was impressively bad! Avoid if possible.
Never had a bad experience here mailing or dropping off packages. Decently stocked with boxes and envelopes and packing supplies.
Decent service but if youre gonna rob me, common courtesy to let me know the absurd pricing prior to doing a simple job. My fault for not asking but will definitely not do business here again
1. The girl didnt want to give me my refund from using the Internet and NOT getting what I requested for because it wouldnt download. Let me get my money back.2. It was extremely slow. One female helped with a line of 10 people.
The employees at this store are like zombies. They are so unhelpful and ambivalent. They can’t answer any questions. It feels like they’re doing you a favor just talking to you. The worst service.
You pay UPS to ship a package. They wont drop it at your apartment and then they charge you an additional fee to pick it up.Dont use UPS. Use USPS.
10 people in line and the person takes 15min with one customer, slowly typing in the value of each of 8 small gifts she is sending overseas... everyone else is waiting...
Ive never had any issues here. Friendly staff, when I come during the day when its less busy its always quick great service.
Fast and reliable service for a few Amazon returns. They even copied the package receipt for no extra charge.
I’m waiting in line for half an hour already just to have a scan of the Amazon QR code for product return, this is so inefficient!
There’s never more than one attendant, despite lines averaging 5 people or more — so, you can expect a trip here will have you waiting fifteen minutes just to be seen.
Notary reservation service is not recognized by the store. I went expecting to meet someone and they didnt show up.
If you need it fast, this is the place to choose. If you want to save and not so worried about timing, there are better alternatives.
The people here are super rude & dismissive. Save yourself a headache & use another location.
Incompetent and very very slow - print label at home and drop off automatically somewhere else!
Worst customer service. Inflated pricing. SLOW. Disorganized. Bring patience or prepare to be very frustrated.
Sometimes they answer the phone. Dont count on it. BYO Supplies. Services and supplies are a la carte.
Was charged 2.25 to print a single black&white A4 paper. when i asked what i am paying that much money for, the answer was for printing services.
24 cents per copy! best use of this store is pre-labeled returns....
Camille was so helpful and lovely, and I’ll come back to this location because of her.
Wanted to charge me $300 to pack and ship a framed poster that eventually cost $70 to pack and ship via FedEx ¯_(ツ)_/¯
Just plan to add 45 minutes to whatever you plan on doing. Slowest service.
This place is a disaster. I’ve given it so many opportunities to redeem itself. Just...disaster.
HORRIBLE SERVICE, RUDE AND UNPROFESSIONAL. WONT RECOMMEND THIS LOCATION AT ALL! LESS THAN 1 STAR.
Ive had two great experiences at the store on Flatbush in prospect heights
Super slow service. Lines extend to end of the block.
Be prepared to wait because the line is always long here
Absolutely would not listen to me
They could use more staff but the staff they do have are chill
If you go to this store expect that they will do everything possible to over charge you. Everything!!
Pretty good customer service most of the time !
If you say open at 8AM, please open at that time.
Allocate extra time when you come here. Regularly either understaffed with a long line.
Unfriendly staff.
Used a computer for 30 seconds and got charged $3.00. Wtf?
Ridiculous. Slow people and charge for every little thing, even $2 a 4in piece of tape!!
Good service, have used this location often
Great people work at this store
This store needs to be renovated BADLY
The younger African American girl there is extremely unpleasant.
Service is so slow
Always a long line and wait
Not the best customer service
Worst shipping ever
Never opens on time.
It gets the job done
Like it :)
Wrong address
Total reviews rating 2.2
112 Reviews for The UPS Store 2023:
Review №1
2022-07-02The folks who run the store are efficient, competent and very pleasant even in the face of long lines and demanding customers. I enjoy visiting the store knowing I may have to wait. They dont set policy on pricing. They just do their jobs in professional and neighborly way. I appreciate them.
Review №2
2022-04-18This is the slowest UPS on the planet I think. You have to wait in line for 20 minutes or longer sometimes, outside in the elements all to make a simple Amazon return which takes less than a minute. They are severely understaffed and very inefficient.
Review №3
2022-02-18Went to do a simple return of a package with the address clearly listed on the box. The female cashier was rude as can be. I am not sure if she didn’t want to come to work today, but she needs to learn some customer service skills. I am not sure if being rude is trained to the staff, however it is totally unacceptable and unprofessional.
Review №4
2022-02-18Terribly long wait times even for prelabeled packages. No drop box. Extremely rude staff. Very very condescending. Ruined my day.
Review №5
2022-05-06We had a really terrific experience here after getting turned away at Clinton Hill Sandbox with an enormous freight package. UPS to the rescue. Helped us get a good price and very professional. Thanks!
Review №6
2022-02-03THIS LOCATION DOESN’T HAVE A NOTARY! Don’t waste your time like I did having a confirmed appointment online only to show up and find out that there’s no notary at that location. The UPS store associate even told me that they can’t control the online appointments made at their store. NOT HELPFUL AT ALL! I expected more from UPS.
Review №7
2022-02-24Honestly, just really bad service. They act like they’re doing you a favor and then charge you incredibly high prices.The notary is always “stepping out”.Just seriously don’t come to this branch. So bad.
Review №8
2021-11-16Wow they really suck. Scheduled an appointment for a notary and when I arrived they said they don’t do appointments. Had to print some documents, the printer jammed and the employee charged me for the extra copies he printed even though the mistake wasn’t mine. He added a “miscellaneous” charge and when I simply asked what it was he snapped and said all printing services have a miscellaneous charge plus a charge per sheet. Can’t say I’ve ever had an experience at UPS this bad. Really shameful.
Review №9
2022-07-18I love ups because people are polient friendly and kind I would go back again
Review №10
2021-08-28This particular ups store sucks so much. There’s ALWAYS a line to drop packages off and I’m convinced that they only have 1 person working on Saturdays doing everything from scanning drop off, packing up stuff for pickup, to answering the phone, etc. because of how slow it moves. A snail moves faster than this line. Absolutely ridiculous and they can’t even blame it on COVID changes because this is how it’s always been.