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Phone: +1 212-290-8009
Opening hours
  • Monday:8:30AM–7PM
  • Tuesday:8:30AM–7PM
  • Wednesday:8:30AM–7PM
  • Thursday:8:30AM–7PM
  • Friday:8:30AM–7PM
  • Saturday:10AM–5PM
  • Sunday:11AM–4PM
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Total reviews rating 2.6

126 Reviews for The UPS Store 2023:

Review №1


I was helped by Esteban and he was great! I had an Amazon return that was supposed to be picked up at my home by UPS, but wasnt so I brought it to the UPS store. Esteban helped me figure it all out, even asked to go onto my phone to cancel and re-set up what was needed for a label return. He basically did everything for me and was friendly and quick in the process. Would highly recommend him - thank you Esteban!

Review №2


While I believe that the service provided to me was a bad apple, I strongly believe that the manager of this branch should do his/her best to train their employees. On April 5th at 12pm, I went to go drop off a package. At the register, there were two workers, a man and a woman. The woman, with large tattoos on her shoulder was obnoxiously complaining about her keyboard not working. She was in a conversation with her colleague that her enter button did not work. As a customer, I did not want to budge my way into the conversation so I waited until they could resolve the issue. However, in the middle of her keyboard rant, the woman asked are you here to drop off to which I replied yes and gave her the package. There, under her breath, she commented then dont just stand there and say excuse me. I was appalled at her audacity to 1) speak to her customers like that and 2) make a rude comment when she was the one preoccupied with her broken keyboard with no mindfulness of the customers in the store. Walking away from the situation, I was not surprised given her attitude and obnoxiousness to other customers even before the incident. Rather than acknowledging herself as a professional employee, she seemingly sat there like she was babysitting the register of a store she did not care about. Please address this with the employee as its very difficult to imagine having an employee as unprofessional as her is positive to the overall business of the branch.

Review №3


I received the worst customer service I have experienced at this store. The cashier was terribly rude and unpleasant. I believe her name was Cassandra. Then, to make matters worse, when I complained this is a service business, a man behind her (named Bill) chimed in adding fuel to the fire. Too much competition - USPS is right around the corner. I will never go back. Some one needs to train these employees properly.

Review №4


So far they are kind,attentive and efficient. Ive mailed stuff, scanned emailed notarized. Ever affordableish and been in and out in 2 minority smiles on all different and sane workers faces. So happy they opened here. This is the new location on 29th west side near 7th ave.

Review №5


Rip off, just went to drop off some Amazon boxes, was told for the label I had to print/rent their computer, was charged $5. Then the guy told me I had to buy boxes. Free pickup from amazon is definitely better. Since I would not buy a box he would not accept my packages.Here is my reply to UPS comment, Amazon states to take shipping code and UPS will print label, picture below, not rent a computer print your own label

Review №6


Wipe out these employees and start over. Miserable attitudes and poor treatment of customers. They’d rather chat about what they want to eat without acknowledging customers. Completely unprofessional people at the registers. Act like customers are a problem. They all need training from corporate. Better places to use in this area.

Review №7


The store opens at 8:30am not whenever the employees feel like getting there! It’s a consistent problem of wanting to use this store on my way to work instead of using my lunch hour and more than half the time it’s 10 - 20 minutes past opening time and the place is dark and locked.

Review №8


Have used the Penn location a few times They moved to 29 st. The place is cleaner & brighter.

Review №9


This is probably the worst service I have ever experienced in my life. I had the package ready to be shipped. Needed small piece of tap - just to close my box. They asked me to buy the whole tape box. Please walk away from this UPS. 3 blocks down, there is another UPS store with much nicer ppl and wonderful service. The person in the counter was very rude, and had no consideration for whatsoever… this is my first bad review in Yelp about a service.

Review №10


After looking for an open UPS all day, I finally found one. This is by far the nicest UPS I’ve been to in the city. Marlon helped me the moment I walked in. He’s super sweet and wonderful energy. He answered all my questions and helped me ship off my amazon package! This truly has been the best UPS experience I’ve had in a long time. Definitely worth the trek in this cold weather.

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