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Comments (199)
Amazing help finally at this location!! Barbara and Katie went above and beyond on my visit 2/24 in the afternoon. This is the first time the customer service at this location has been good. Thank you Barbara and Katie for helping with shipments!!
I came into UPS never having shipped out anything for eBay, with 2 extremely unwieldy and heavy products to ship. Tarek completely helped me through the process--Packed, wrapped, and shipped out my items within a few hours, saving me a lot of money (and a potentially huge hassle). Very impressed!!
Came in to be fingerprinted for work. The gentleman helping me was super friendly and the entire process was very quick and easy. Cant ask for much more!
Got finger printing for new job onboarding done here. Katie was professional and the overall process was quick and easy.
5-stars for exceptional customer service for this UPS branch! I have been looking for a NYC mailbox and inquired their mailbox services via e-mail. Tarek, the Store Owner responded so quickly and gave a complete explanation of everything. He was very patient, friendly and professional in answering my questions. He made the process very easy. Even if I havent set foot on this branch yet, I feel very welcomed already. Of course we got their mailbox service and very happy that we did. Definitely recommend this branch and dont hesitate to avail your mailbox here!
She was so helpful and patient. Had an Amazon return where they didn’t provide the correct information and she guided me through the process, gave me the phone number to Amazon customer service, and a good laugh when I got frustrated with the young lady at Amazon who put me on hold multiple times just to provide me the mailing label I had originally asked for.
The woman at the front desk was nice at first, but immediately hesistant to find a box for the item I wanted to deliver. She did find a box that fit, but kept getting increasingly frustrated with me. I asked how much shipping was, and then asked if I could purchase my shipping label on ebay since I was shipping a listing of mine (ebay lets you buy shipping labels at a discount). She huffed and said “I don’t know,” and mumbled about how I wasn’t giving her business by buying the label through ebay, which I clarified to her that I was in fact, buying a UPS label. When I asked for the box dimensions and weight, she acted like I was offending her. She kept talking under her breath. Buying the label took 2 minutes tops and I immediately gave her a QR code. She slammed her handheld scanner down after scanning. I paid for my box, and said have a nice day. She stared at me without saying a word as I left.Edit: after reading another bad review I’m inferring that I had encountered the same woman. I came in on a Thursday morning at 9am. To the UPS owner, please understand this woman clearly has a bad attitude and is not “miscommunicating” with people.
Great place , this morning the lady has a trouble with the pc , the guy after me , he was really rude to her , when she tries to explain she’s making a call to try to fix the problem. She was very helpful and nice , sometimes people are really rude.
Unpleasant lady at the front desk. Sighs, rolls her eyes and mumbles irritatedly at customers when they ask for help or to repeat herself since she can be hard to understand. Felt bad for customer struggling with the scanner.
Tarik helped me through the process of getting my fingerprints completed. It was a smooth and fast process. Professional and time efficient. Thank you for the great service
Slowest UPS in New York, there’s only one lady that works here and she takes more than 10 minutes to put an address on a box
Great experience, fast friendly service. This location goes out of their way to help the customer, with no-brainer things like free taping of boxes and receipt printouts which surprisingly other locations have refused to do.I walk nearly a mile to this location and happily do so for their good service.
Came here for fingerprinting, very efficient and nice. Tarik was fun to chat with.
The only UPS store in the area with fair prices and a fantastic team. I walk 10 blocks out of my way to go here even though there is another UPS store closer, because this location is run by Tarek who is extremely fair in his prices and is always going out of his way to make sure his customers have a great experience. Daria usually is the person that helps me and she is always super efficient and a pleasure to chat with! Thanks Daria :)
I visited this UPS Store to send some very important and valuable items and the employee named Daria was extremely rude throughout my whole experience.The whole time she acted like I (paying customer) was the biggest inconvenience, she kept rolling her eyes when I asked questions about box options or insurance and mumbling about how expensive shipping my package was going to be. She did not allow me to help her package my own items and every time I tried to help she kept telling me to stop it or to not touch the box, mind you the box and materials that I was paying for. Luckily, more customers came in and when she went to attend to them, I was able to properly package some of my items since she was doing such a poor job.Daria, let me remind you that you are providing a paid service, not doing a favor for someone. If you hate your job so much that you are so rude and annoyed on a Monday at 9AM then I highly suggest you change careers and find a job where 0 customer service is involved because your lack of professionalism does not reflect a person that according to you has 17 years of experience in this field.Overall, I recommend you avoid this location if you need any help from an employee and if you do, make sure Daria is not the one to assist you because you are better off going to another UPS Store or even a FedEx location.
Caria was very helpful and quite funny. Delightful and efficient service!
I was searching for a UPS Mailbox in Downtown Manhattan when I stumbled upon this location at 64 Beaver Street. The staff were very friendly, helping me get my mailbox set up right away. Since I wasn’t sure how long I would need mailbox, I initially went with a 3 month subscription. When it came time to renew I did so immediately. The service here is excellent and I rarely have to wait. This location is more spacious than your average UPS Store, where there’s plenty of room to consolidate your mail and packages for travel. I also appreciate the handy email notifications they send out when your packages arrive. I’ve never lost a package and I trust the team here with my deliveries. If you’re looking for a mailbox, I highly recommend this location.
Everyone was very friendly especially Mr. Tarek. He help my process go very smoothly!
I had a great time there the staff was friendly and helpful when I had to get fingerprinted.
I have got to say, coming into UPS has become such a breath of fresh air, compared to other experiences sending things in the post office. Nick’s calming nature really surprised me, and he made me feel completely taken care of working quickly and efficiently. I highly recommend this store any time you’re in the Wall St area 🙏🏽🙏🏽🙏🏽
Great customer service. Went for fingerprint and the guy was so generous and nice speaking to.
I went into today to do a finger print and it was done so quick and efficiently. I applaud the staff for being so friendly and working in a timely manner. Highly recommended.
Just got fingerprinted at this UPS and the service was great- quickly in and out!
5+stars, highly recommend and will definitely be our go to for all our office shipping needs. I had to ship a complete one of a kind dinnerware set to an out of state museum, Tarek (the new owner) personally picked up three large boxes from my office, repacked each piece and shipped to deliver overnight, he sent me work in progress pics, he was extremely thorough, detailed orientated, professional and absolute pleasure to work with.
Mailing stuff has always made me super anxious - this store made it such a pleasant experience. Even when my package got lost in transit in Colorado (through no fault of theirs) Daria and Tarek were extremely supportive and helped me file a claim with UPS to get all my money back. Professional and kind!
Amazing costumer service! I went In today with 4 packages and a wonderful gentleman helped me from start to finish. He didn’t rush me even though I was unorganized and didn’t have any of my return labels printed.He even help pack a box that was being sent by UPS but instead USPS. I know what you’re guys may be saying while you’re reading this “ Well, that’s their job” NO! I’ve been to many ups locations where the customer service was awful and staff was not helpful. The location on Hanover Square deserves all the praise
The best UPS in downtown Manhattan. Dariais always super friendly, helpfuland efficient. Printing, sending packages, etc is so much easier at this location than anywhere else! Great and amazing service!
Never using this place again! $10.13 for 17 black and white print outs!?$2.50 was “computer use”After asking for an explanation I get “I used the computer to print them didn’t I?”What is wrong with people!?If I did this at FedEx it would have been $1.70.In response to owners response:As for the pricing this is incorrect. The prices were not “in front of me” they were brought to my attention after I paid. They were nowhere near the copy machines or where we made print outs. Any professional business would have offered a refund if the customer was unhappy. Not an abrasive “ I used the computer didn’t I” condescending reply.As for that matter you are correct. YOU used the computer not me. I do not expect to pay for the time an employee is on a computer doing his/her job. I also do not expect to be charged for the credit card machine usage every time I use a credit card, or the electricity used to run your business and etc. etc...You are wrong sir. I am comparing apples with apples and oranges with oranges. Quite simply printouts with printouts in the financial district. FedEx, staples, and I’m sure many other locations also located in The financial district for that matter charge 15 cents per page, and obviously no charge for using the machine I used to print them. Your business charges roughly 4 times that amount and charges me $2.50 for use of the machine that YOU used.I know this for a fact because I just did this in the same neighborhood. I was charged over $10 for something that should cost $2. Not to mention a bad attitude and a very bad taste in my mouth. Thank you for the offer but I will never be going back to your store and neither should anybody else.
The new owner, Tarek, is so kind and helpful. He facilitated a cross-country move from start to finish of some large and important items for me. The process was flawless and Tareks professionalism and kind nature made it all the better. Id recommend his UPS store to anyone in the NYC area needing shipping services of any size! He and his team are all great to work with and willing to go the extra mile. Thank you again for your time and help, Tarek!
Tarek was extremely helpful! He helped us out of his kindness moving our couch and handles my returns and business shipment with a level of support that is second to none. Highly recommend him and this UPS store to anyone
This is the best UPS store. I have been ordering a lot online lately because of quarantine and have had a lot of returns to make. The staff here is always helpful and I am in and out!! Ive never had a bad interaction with a staff member.
I came in for fingerprints. The staff was friendly. I was done in 5 minutes. Very fast and efficient.
Both Barbara and Tarek are fantastic, very helpful and patient
Immediately as I enter the store I’m being ignored. No acknowledgement, no greeting, no intent to help. NO BODY ELSE IN THE STORE. When she decides to speak, she asks rudely, “Where’s the code?”I go back to the car to bring in my second package. She is away in the back tending to something else. AGAIN. No body in the store as I lay the package onto the table. When she returns, I ask the associate for a receipt and was responded with an agitated “okay okay okay one second”. What is wrong with you ? Stay home if you don’t know how to do your job Daria. I’m sure someone would love to replace you and make UPS look better.
I understand we are living in very antsy times but this lady that works there its just horrible at customer service. I have noticed before how she is condescending to customers asking questions. Today was my turned, as I waited for her to finish what she was doing she did not cared that Im a customer standing in front of her and just kept ignoring me and asking me to move away from the counter when there were not clear lines where customers are supposed to stand (like FedEX has). She needs coaching ASAP or she should get a job that she enjoys.
This UPS is now under new management and he is wonderful. So on top of everything and very kind. He also has hired additional staff and everyone seems happier, which makes a huge difference in service.
I’ve been here a few times because it is so convenient but today one of the employees was really excellent. Tarek offered to give me access to his hotspot since my cell phone’s service for no reason stopped working and this saved me. It’s a smaller branch - but efficient, kind and they take social distancing seriously.
Prices to ship are absurd ($12 to ship a soft envelope with a piece of clothing to Maryland?) but five stars for this location itself when Frank is the person behind the plexiglass. Frank makes a mundane/annoying task not seem like the worst thing ever. Thank you Frank!
The staff at the store is friendly and willing to help.
I got a book bound at this location the other day and the staff was very attentive and helpful. This is also the location that I drop off my packages and they are usually quick and efficient; however, it can get busy in the mornings!
I went here to get my fingerprints done. Tarek helped me a lot. The process was less than 5 mins. Employees are very nice and welcoming. Thank you!
I live near by and always come in and daria is very attentive and is always quick to check me out! I never leave reviews but today I saw a woman be very rude to her in line and daria was very professional. If you are reading this, yes the girl behind you wrote it dressed in all black and you took out your frustration on the s poor woman trying help you. You had on Valentino sandals and blonde hair. I hope you have a better day and treat people with more kindness instead of storming out the way you did.
Daria always so nice and patient. Her patience and professionalism is second to none.
I went there for my fingerprints appointment and the attended was very polite and helpful. The staff was welcoming and helped me to get done with my work smoothly. Highly recommend them.
Tarek and staff are great! II send my holiday gifts through this location. Recently, I was in a pinch as I bought (very expensive) decorative cookies for my daughters first birthday and since we couldnt have a birthday party we had to mail the cookies out on short notice. Tarek made sure that every box was wrapped with extreme care (foam, bubble wrap, etc) and placed in a perfect sized box that he ordered specifically for the cookies. His communication and care was evident throughout the process from start to end. The price was more competitive then even the post office especially for the packing value we received. Out of 13 boxes, NO COOKIES BROKE in transit! Success.
Stopped by this location this morning and was in and out in a minute. The lady by the counter was fast and efficient. Honestly surprised to see this location get bad reviews as my company uses this UPS location and I never heard of anyone having any issues here.
Showed up to ship a package on 11.05.20! The store says it opens at 8am on Thursday but due to Covid it opens at 9am. I showed up slightly before nine. No one showed up until 9:30am. When the hours were clearly posted. Probably the worst UPS I’ve been to. To top it off once I got in the worker was MAD AT ME for needing to rush. Ma’am you were the one 30 minutes late to and OPENING shift. I called the corporate line on the door to report managerial negligence. Get this under control and get new people
Came here for finger print screening for new job. Tarek was fantastic - professional, friendly and fast. I highly recommend!
Customer service is out of this world amazing! The owner is very hands on and actually cares about his customers. They’re under new management which makes a world of difference!Definitely recommend this location.
I am not sure why there are so many negative reviews. The lady, who works there, is always kind and helpful. She prepares my prints in advance and help, if necessary. I appreciate it a whole lot!
I love this UPS location!! Every time I walk in Tarek is in a great mood and provides the best customer service. I leave happier than I was when I walked in lol. 100% recommended!!
I always prefer going to this store its been really efficient since Ive moved here and I never find myself waiting too long. Super nice staff, I was helped by Tarek today and he was really friendly.
Store does not open on time in the morning, perhaps they should hire a better employee then Daria, she never ceases to provide attitude.
I had an excellent experience so quick and easy and efficient and they were very accommodating and helped me get my fingerprinting done very quickly and easily. Thank you!!!
Great service! We were trying to ship an oversized item, despite our request being unusual, the staff helped us pack it and sorted everything out!
Amazing service! Super quick!
Went to fingerprint ...gotto say very professional. And helpful set off people..Tarek was great , patient and professional through and through.
Great experience. Quick and easy. No wait at all and pleasant service. Highly recommend!
I love the staff and their manager Tarek is the most polite and kindest person ever! Very professional and customer friendly!
The store is under new management, I believe. The gentleman I met, Tarek, was incredibly helpful, patient and extremely gratuitous. The positive interaction definitely changed my view of the store I once strongly disliked. Thank you again Tarek!!!Best regards to the new management, Cici
Great place! Super friendly and efficient!
The lady worked there had the worst attitude ever in any stores I have been. Starting from calling to ask if the store was open before I made my trip, as I was at the other UPS store and it was closed due to Clovis 19. Its like why you even calling me to ask this question, if I had already picked uptup phone?. When we got there, she was just angry and rude because we wanted to drop off Spectrum and Verizon equipments. I asked why she was angry and she said they dont make any money from cable companies. I am so surprised that UPS even allow such person working at their front counter.
This store is under new management and a delight to visit. The new owner and staff are extremely helpful and patient as I had many boxes to return. Their new hours are very helpful as I work long days! I will be returning!
The best service which I have ever had
The fingerprinting was easy and the people at the store were fantastic. A wonderful atmosphere and great service.
I had a huge amount of boxes today to ship to LA (29 boxes!) and John made it an absolute breeze. I really really liked coming into this store today and feeling so taken care of on what was a very stressful moving day. Thanks, UPS and John!
Great customer service! by far the best experience with a shipping agency, customer service is extremely friendly and helpful, my order arrived right on time as well
Went to this location to do fingerprints and the service was quick and great. Staff are friendly and very knowledgeable.
I live in the neighborhood and have used this UPS store on numerous occasions. The employees and owner Tarek are always nice and incredibly helpful!
Tariq was very helpful, fast and respectful! Thank you very much! God Bless!
Jacqueline was the customer service agent today Jan 18th 2020 . Sat open time is 11am and She came 30 minutes late! Today was freezing outside and there was quite a line waiting. She has the worst attitude too. If you make someone wait 30 min in freezing weather 22 F at least have the decency of giving a good customer service experience. Ah .. and is more usual that this store opens on Saturday’s at least 30min from open time.
Came for fingerprinting. Very quick and easy. Entire staff is very professional. Highly recommend.
So slow. They have a 5 person wait and are always putzing around in no sort of rush. The only good person who works here is the older woman.
Lady there was in a bad mood i said good morning and no answer at all worse place.
Similar to other users, had a terrible customer service experience here. I went to this store this morning. The clerk (Jackie) got to the store 15 minutes after it was supposed to be open. When I told her a lot of people had been waiting she was incredibly rude, and tried to close the door on me as I was handling a large box.Not even sure if my boxes got shipped given how blatantly unprofessional this woman was but needless to say I’ll think twice before coming back to this location.
The woman behind the counter was incredibly rude. It was if I was bothering her. There were multiple times when she rolled her eyes and said things under her breath as if I wasnt standing right there. I was almost upset enough to talk to her manager and ask to be served by someone else. I had to double check the addresses to make sure she didnt purposefully change them to be incorrect. Worst experience at UPS EVER. I usually pay more for UPS for their reliability and customer service. This place should NOT be allowed to hold the UPS brand. Worse than USPS.
Super nice and helpful staff! They have new management, that horrible lady is gone and the new owner is awesome and so kind.
Bad Service! The lady worked there had the worst attitude ever in any stores Ive been.I hope UPS will start having drop off station like Fedex at CVS or Duan Reade to make it much more easier.
Wow seven years of bad reviews! My experience echoes so many others written here. I cant believe how bad the level of service in this place is. The lady who works here needs to fix her attitude. She got really surly just because I asked her for a receipt. If you dont like what you do or operating in a front facing role than you need find something that suits you.
I went to this store yesterday at approx. 6:50 pm. As soon as I walk in, the lady starts making faces and says I was just about to close. I paid her no mind as I had to get out a package containing a poster. She put her head down on her arms I guess hating the fact that I did not leave. Im sorry, how old are you? This woman is at least 40 years old and shes acting like a 15 year old and as if shes not getting paid for her services.When I try to put the poster into the poster sleeve, she states TWICE its not going to fit. I told her yes it is, Ive done this before. I just had to roll it up a little tighter. I put it together and then she says this is going to cost a lot of money. And I said ok. When she starts ringing me up, shes slamming the mouse. Again, upset because I stayed. I paid my package and I pray it gets to its location. When I was leaving, I asked her what time does the store close? It is now 6:59 pm. She says 8:00 pm but she wanted to leave early. REALLY !!! This is why so many businesses go out of business. Employees like you should not be working where you count on customers to pay your salary and I hope you are NOT the owner.
I went in for finger prints the employee was patient while assisting me and kind.
Great service and such nice people, I submitted an order incorrectly and they helped me rectify everything and get my holiday cards printed within the hour!
Will never go back. The lady everyone is referring has no business being in a customer service role. I could describe my entire experience in detail but I wont, its not worth it. Just do yourself a favor and trust the numerous reviews of this place and go somewhere else.Also, anyone who is defending this womans actions are kidding themselves. Rude behavior and malicious comments are not personality quirks. Ive worked in small businesses for years and this type of behavior and customer service is how they fail. I would advise management to fire this woman immediately before they lose any more business.
The rude & obnoxious woman with thick E. European accent should NOT be accepting customers. No manners what so ever & looking at other reviews here, I have to ask. Why is she still in the store & on the front?Avoiding this place as much as possible after few encounters with this women & was hoping that shes no longer there. Well, shes there & annoying everyone as often as possible. Will need to bring this complaint to UPS directly. Is this store trying to fail?
Had a great experience getting fingerprinted here. Very kind and helpful staff!
As with the other reviews, extremely rude staff, the lady working here on Saturday ruined my day with her attitude towards me - acting like she did not want to service me, and huffing and puffing about my package returns which were pre-labeled already. I will probably go to a different ups even though this one is around the corner from me now. I recommend that she be fired.
Great service , Daria is the best , very efficient and fast.
DO NOT GO TO THIS STORE. I shipped my documents and passport to an embassy through this store. They did not tell me all the shipping options and charged me extra for 2 day shipping. I called the store couple days back to enquire about issues with my package and the lady kept telling me that she’s busy and asked me to call back. It was stressful tracking my package and worst experience with UPS overall.
I read the reviews but ignored them since I had no choice but to make Amazon return drop offs at this location. Wow...where do I even start? As soon as I entered, there were 3 other customers scattered, not lined up, so I just memorized who came before me because it was lunch hour so many others came in after me. There was a strong scent of body odor. I saw a male client and assumed it was him but he was long gone and the smell of armpit was still there. There was no attendant but I heard someone behind taping boxes. The female attendant finally came out. She is Eastern European and would raise her eyebrows at anything like a cellphone ring etc. Her European accent is very strong so when the woman would dictate anything like names or addresses, she would panic slightly and ask the woman to speak slower. Then a Chinese male attendant came in (probably from lunch break). When it was my turn, the female attendant made some comment that I couldnt use USPS boxes to ship in UPS. I was using re-used boxes to ship - which happened to be USPS. This has never been an issue before. I like re-using boxes because its good for the earth. I dont care if the box is a different brand since I am returning to Amazon and not paying shipping fees based on the packaging. She even called the male attendants attention to it then proceeded to tell me that they will accept it but I shouldnt be surprised if UPS doesnt send it to its intended destination. She was surprised and annoyed when I asked for a receipt. First of all, its a return so I want a receipt so I get my refund. Second, after her comment that I shouldnt be surprised if UPS doesnt ship back my package because of the non-UPS box, of course I want a receipt! Worst. UPS. Ever.
That’s very nice land helpful.
Theres an asian man there who was super rude to me today. I brought in a rent the runway item and RTR wanted me to have it returned by 12pm. I brought it in around 11:55am. So I asked him to please scan it ASAP so I dont get charged by RTR, the guy asked me so why didnt you bring it in sooner? First of all, I was busy at work with meetings, second, whatever the case is, he should be nicer. Then he refused to scan my bag and gave it to the girl next to him to scan and proceeded to take the person behind me. He is very rude and condescending. I will not be going back there ever to deal with someone like that.
Came in to the store..got taken care despite my appointment was for the next day..very excellent speedy service..ABSOLUTELY AMAZING SERVICE..
Great experience. The gentleman was very courteous and it was quick and easy.
Under new Management and it shows! This store did a 180 and I am looking forward to coming here for to give them more business. Thank you for the great customer service!
Ive been a customer with them for over a decade. I can see how Dara the lady behind the counter may seem rude, but she is very knowledgeable. The eye roll and sighs seems like her thing, they are never malicious, I really dont know why she does that even to me its like a personality quirk. Keep calm and she is very helpful and capable. The manager mr xu and his wife are very accommodating. The store is very busy so they might just be tired. I guess, its a mom and pop shop so service might be spotty, but they are very helpful.
I love this place , they are very nice and knowledgeable about their job , special the lady who works there , she’s very fast and professional, I would be come back to do the business
The lady at the counter, Daria, had a bad attitude before I walked in the door. First off, she didnt even bother to say hello until 10 seconds after I reached the counter. A little background, I used to manage 2 UPS Stores. She took issue with me shipping soap and tried to tell me that it is food. I wanted to cut down my box to save on shipping for my non-fragile items and she goes and tries to fill it with bubble wrap and not loose fill. Thankfully she handed me a razor and I cut it down myself. Complete experience from start to finish was terrible.If I could have given them 0 stars, I would have done that instead!
I love coming to this UPS location the owner tarek is fantastic he is very kind and helpful. I always leave feeling very taken care of.
The middle aged (possibly European) lady has the worst attitudes ever. She just yells at you and makes faces and whispers swear words. Someone from UPS please do humanity a favor and fire her and ban her from all customer services jobs please.The older Asian man is nice though.
The first time I went to this store, the lady took my package and said thats it and I said I would like a receipt and she got very furious. I believe you should be given a receipt without you even having to ask for one. After that Ive dropped off about 10 or so packages and the lady does not answer to things like good morning, good afternoon or thank you, her latest act is just pointing to the scale as if she does not want to be touching the package I the same time I do.Today I walked almost an hour looking for another UPS store just to avoid dealing with this lady, eventhough this one is just 3 blocks away from me.
The store supposedly opens at 8am however myself and several other customers were waiting outside in 20 degree weather since like 7:50am. We all waited until 8:30am and still no one arrived. Ended up walking to another nearest UPS store that actually stays true to their opening time
Extremely bad service. First of all, this place has a weird/funny smell. Second, Employees are really rude. Specially a Chinese old guy, who I believe is the owner. I live next to this UPS. Thats the only reason why I decided to try their service after reading all the bad reviews. Honestly, I WILL NEVER recommend anyone to use their service its a waist of time, money and energy.
Absolutely the worst UPS store ever. The lady here is rude and came out with food all over her mouth and told me that i had to wait until she finished eating before she can take care of me. Its disgusting how a place can employ someone who is so rude and have no consideration for personal hygiene.
Very rude staff - when I said I was doing a return to a store from some Christmas gifts i received (2 small packages) the staff person made a horroble face. I asked her if it was ok to send the packages through UPS and she said yes but you could tell that she didnt want to process it. I left. I will not return here even though it is the closet ups store to where I live and work
I had a very negative experience at this UPS store. I called the store asking the price for a 4x4x4 box and was quoted $1.36. When I made the trek to the location, the man at the counter was very abrupt with the customer in front of me. Granted she charged $2 on her credit card, there was no need to make what seemed to be a curse or noise under his breath and slam the signature slip down on the table. There was a sign stating a minimum charge of $10 for credit cards, therefore if he accepted the credit card regardless, there should not be any lack of professionalism.During my turn at bat, he showed me the 4x4x4 box which I then accepted to purchase. I decided to obtain two of them and he then proceed to enter in 6x6x6 into the register. I stated his mistake and to my surprise, he stated that the system doesnt have the 4x4x4 size and would be the same price as the larger box. Yet hes selling the 4x4x4 with no entry in his system?! Something very questionable is happening so buyers beware.
I love it! The staff here are very professional and kind and are always working as fast as they can to meet customer needs
Went to get fingerprinted and had a quick and easy experience! Would definitely come again😊
Really grateful to Tarek and team for helping me ship a very challenging and heavy piece of furniture-- they were kind, patient, knowledgable and truly helped me. Thank you!!
Im not sure by they put this rude woman behind the counter, as if they try to make sure that they get as little retail business as possible (surely didnt get my business). Whoever posting reply as the store owner: please do something to improve instead of giving empty apology.
Just dropped off my package and the person that helped me was so nice and amazing! Really fast service.
Tarek was very helpful. Great service. Highly recommend!
Maybe theres been some changes since other reviews. Came in 5/25/18 @ 11:30am, I just needed to scan in a package, I was in and out in 1 minute and the woman at the desk was totally pleasant and helpful. Thanks!
The woman helping me was extremely rude and was whispering things under her breath the entire time. She kept randomly leaving while serving me and going to speak with someone in the back. Do not come here.
This place has improved dramatically in the past few weeks under the new manager. All the new employees are extremely helpful and provide great services!
Daria was very helpful! I would recommend her for your small business needs.
Went to get a letter notarised, I was told that could only be done by the boss who is only in after 11. Would have been good to have known that this service was only available after 11 before hand since it would mean leaving work again.I returned at 11:15 just to be sure. Boss still was not there, total lack of compassion from employee who told me to wait, and that hed be there soon. I waited for 10 minutes before asking for an update from the employer, who kinda shrugged and said she didnt know. I asked if she could ring her boss or if she recommended I keep waiting. She kinda shrugged and told me I should probably go to a bank.I find it pretty frustrating that they couldnt provide a basic service and showed so little care for the fact Id taken 30mins out of my day for nothing. They still couldnt notarise the letter.I went to the bank and got it done right away.
I love coming to this location. Daria is great! helpful. Excellent service!!!
My buddy Tarek is the best and a true professional. If you need help with ANYTHING he’s your guy!
Very good service. came for firstadvantage
Daria was really helpful and went the extra mile to help up print our labels and package up our 2 boxes. Thanks Daria!!
Awful customer service. Two days in a row I had to drop off a package. Pre-addressed, pre-paid. I just wanted a receipt for proof of delivery. Both times the place was empty and the lady at the desk just motioned to drop it off at the bin. When I asked politely to get a receipt please the woman let out a big sigh, rolled her eyes and slowly reluctantly scanned my package and gave me a receipt. It was like I asked to punch her grandmother in the face or something rather than ask for a standard proof of acceptance. I realize people have bad days esp working in retail. But the second day was exactly the same. On the second day after I got my receipt I even said thank you, have a nice day and she just looked at her screen and completely ignored me. Pretty damn rude.EDIT. Turns out the package I dropped off the second time around was lost. After days of nothing on tracking, I called UPS and they told me the package I shipped 2nd day air had no records of scanning except when it was accepted by this UPS store. I went to the UPS store and a young Asian woman was working there checked my receipt and then screamed at someone in the back whether or not someone picked up the package last Friday. She then said, its not in our store, you have to file a claim at UPS. At no point did she even ATTEMPT look around the small store to see if its been misplaced or fallen behind a box. After filing a claim on the phone while there, the customer service woman asked me to ask the woman to see if it was misplaced somewhere in the store. I politely asked her to check and she simply REFUSED. She said, its not here, I asked very politely for her to see if she can check if its fallen somewhere, it would take less than 5 minutes. She simply said no and that there were no parcels here (the entire place is literally littered with hundreds of boxes and packages everywhere) and she simply refused to even TRY to check. I asked for her name and said if I speak to UPS I should tell them that you LOOKED (stressing looked) and said nothing was there? She said yes you can tell them that I said so. This is a package sent via 2nd day air, the most expensive shipping product they have and contained two concert tickets totaling $500. You can see why I am irked.This place is completely irresponsible. There has been so many complaints here and on YELP about this place and its always the same deal. Rude people, lost packages, and it seems no one does anything. I will not be coming here again and I suggest you dont either. Giving these people money is like paying someone to slap you across the face and spit in your eye.
Quick and great service .. for finger print I was in and out with no time. Thank you for your service
Excellent customer service!! Highly recommend
Great service , Daria is the best plus Tarek and the whole team.
I come to this store for years and I have to say this the best place ever , to do business , the Chinese man and the Latin American lady are very nice , but the most nice and helpful person I see its the white woman , shes knows how to do the job and shes very efficient, I dont understand whats wrong with people , why they dont like her , but with me and a lot of people shes very nice.
New local owner- great service! Can also do drop shipments for USPS at this location. SO convenient.
Woman was extremely rude . Asked her for a 2nd day air envelope and she had an attitude, asked for a receipt and she had an attitude. These are simple tasks that dont take long and dont require much. Avoid going here.
I had an amazing experience at this UPS location! They are under new management and it is evident that their new employees and manager are super helpful and kind!
Woman behind desk is rude and keep making faces like we are the lucky ones for giving her our business. She needs a new job. Also the whole place smells.
UPS should revoke their licence- these are bastards- have no interest in doing business and are irritable couple- i dropped of my DHL package 2 times- and they just want me to leave even before they put the sticker- ok, you can go and I said- is there a problem if i watch and she was very angry. today morning i dropped a DHL package and late night when i checked the DHL status, they informed me the package was NOT picked up-they never called or maybe didnt handover. these are bastards. I have the DHL waybill# showing initial scan and after 24 hrs pickup (after i called at night DHL customer svc). UPS should revoke their licence.
I enjoyed the process doing my fingerprints here! They are very professional and friendly🙂
Helpful and patient ataff
Everyone was so nice and kind specially the manager . I would give them 10 stars .
Best customer service! Tareq was very helpful and kind. Thank you for an awesome experience.
They say they’re open at 10am on Saturdays, it’s now 10:15 and not a soul is here to open up the store
The lady everyone is referring to was very rude and wasnt helpful at all. I went in to pick up some boxes and she kept rolling her eyes didnt offer any help picking out sizes. I ended up leaving and going to FedEx.
Employees are always so kind, and often allow small expenses to be waived for the frequency of how much I use their services!
The biggest rip off merchants I have ever met. I asked to deliver a box via their US Postal Service offering. It got rejected TWICE (because apparently the USPS didnt have postage, although I had paid, sounds pretty basic right? Obviously not UPSs fault, god forbid). I then decided to bite the bullet to get the UPS service for an extra USD200 (on top of the USD400 I had already paid). Gets to Portugal and it has to pay another EUR110 in customs. All for a box full of second hand books. This doesnt even cover the absolute lack of service and high handed attitude of the staff I communicated with. Get a grip UPS.
Tarek was amazing and he was very patient with me..thank you
Very excellent and fast service. All employees were super nice and helpful and they do the best they can to ensure that customers receive quality customer service.
Greeted with warm smile from Daria, she was quick and efficient with scanning my packages
I love this place , long time ago I have a mailbox in here , they always treat me very well specially the white lady , she’s very nice and efficient , I don’t understand why people don’t like her, maybe because her accent but I would totally recommend this place to do business.
Daria is so amazing at this store. Very helpful to me, every time I come in.
Was greeted with kindness. Was in and out within a few minutes for my fingerprinting.
This is a horrible UPS Store. They broke my items and they dont want to be responsible for the Claim. And UPS HQ has not done anything either. How is UPS allowing to have this poor service for its customers?
Best place ever ! , the people are friendly and very efficient, specially the white , I don’t get it why the people don’t like her , she’s nice and very helpful , I would be back to do more business with this location.
This location is so unorganized. You’re taking a gamble if you walk in around their supposed open time of 8am. This is the 3rd time i’ve gone at 8:30am where they’re still not open. I waited for 10 minutes... no one ever came. Beyond frustrating!
Thanks Jaelyn for your help!!! Seamless experience to ship a package to my grandma.
The greatest people ever!
These people are great! Tarek was super friendly! Will return.
This is the nastiest UPS store on the planet. I have to use this location often & each time the disgruntled faces, huffs & puffs and rudeness is shocking. I was mocked because I asked for a receipt ! UPS should do a spot check and catch these nasty women in the act.
Very rude!One word answers, no attempt to solve a mailing issue I was having.I even bought a number of items. After the purchase I said, Thank you and I heard nothing! I told the woman, boy youre friendly, you might want to say -- youre welcome.
I agree that the people (especially the woman) who work here are rude. Come one.... it is convenient for me, though. I wish I could find a way to file a complaint that would be listened to.
Bad bad service. Don’t respect the time at all. I came here a Saturday morning 11:05 and still closed when the hour says Open at 11. Called the store and no one picked up. Waited for another couple of mins still no one showed up.
The owner is very helpful and nice, thank you for your service.
Amazing support and help. Evan and Ed were terrific to work with. They picked up my packages and were very fast.
The service here is always fabulous! They are so eager to help.
Super friendly service
Fast and friendly service.
Friendly staff very helpful getting fingerprinted for a job
Great customer service! Very fast
Laidies and gentlemen let me be the one to let the truth out first of all the lady everyone is refering to is Colombian and yes she does have an odor the Chinese guy is the owner and yes they are miserable you dont have to use this ups store there are a couple out there like 71 Broadway, 82 Nassau st, 14 Murray st they are all in the financial district
Super nice guy. Very helpful and quick service. A+++
They were very professional and quick. Very helpful
Like everyone else here, Im outraged at how rude the woman who works there is. I live few blocks away and happen to go there often and yet every time the rudeness/ignorance/bad customer service is taken to the next level. Wow
This place it’s realy good , the staff it’s nice and very helpful specially the white lady , she’s very nice fast and efficient, I would recommend this place to all thr people I know.
I apreciate very much the kindness I have received, particularly from Dania. Very efficient and willing to help me. Thank you
Tarek is very helpful. Great experience with him.
Friendly and accomodating staff!
Awesome experience ! Super fast finger printing 😁
Excellent service. Workers are very helpful and friendly.
The sign says they open at 8:00 am, I was there standing in front from 750 to 820 and lights remained off and Noone opened. Had to leave made me late for work.
Exceptional, efficient, and quality customer service.
Very easy to get my fingerprints done!
Daria, Jaelyn, Frank and Tarek want above and beyond to help me. Thank you so very much
It’s awesome service and quick fingerprints
Great experience! Jaelyn was so helpful :)
Sorry about yesterday complaint , I was in the bad mood and the white lady was very helpful and nice , I love this place and I will come back to do more business.
Fast and very friendly service! Great experience
Destroyed a piece of artwork they ensured was properly packaged and would be handled with care.
Tarek was super helpful and the store overall is fantastic!
Lady that worked there was comically rude. Almost to the point where u wanna be like “ma’am who hurt you?”
Finger print services were quick and easy!
Thanks! Super knowledgeable and helpful team! 5 stars!
Friendly and professional services. All done in few minutes
Great place to do business , people are very friendly and efficient specially the white lady.
Quick and easy fingerprint scanning.
Cant give zero rating thats why selected 1. Dont ever go here, they are crazy people, absolutely unprofessional. Make you wait for long time., And argue for no reason.
Super efficient and super nice
Total reviews rating 4
199 Reviews for The UPS Store 2023:
Review №1
2022-05-10Great UPS store. The staff is friendly and always attentive. Daria, the main lady I see there, is always pleasant and helpful. Sometimes it gets really busy but they attend to everyone in the order they came in. Ive used them for printing, Amazon return drop off and shipping packages.
Review №2
2022-08-05Simple tasks that should be quick and efficient were so hard to complete at this UPS store! And this despite doing everything right. Placed an online Quick Print order because they said they dont do print via email for more than 2 pages. I emailed the store shortly thereafter to confirm they received the order and everything was in order. Awesome! Sent someone to pickup, and mind-blowing confusion. They insist they thought she was there for fingerprinting (????). And they still thought that AFTER she showed them the print confirmation receipt. Solved in 10 secs by explaining to the person there that its a print order! Next, created a UPS label online for mailing because didnt trust them to complete efficiently. Emailed the label for printing to the PUBLISHED store email address. Again, they insist they didnt get the label. Got someone on the phone, and she says I didnt email their Gmail (????!). First, how would I know I needed to email a Gmail account when its not published anywhere. Second, if someone comes in and says they emailed you something, NOBODY thought to ask what email or even check the PUBLISHED email that on your website. Basically solved in 10 secs by getting the person to check the right email! It feels like there isnt much effort or thought being put into completing tasks at the store. Sucks for customers trying their best to get stuff done efficiently.
Review №3
2022-04-14Call first. They were unprepared to have a notary available.I went back the following day and much smoother. It was frustrating to see services listed on the site and not available in person; I do believe that this is a reasonable expectation for a business. With that said, they were professional and did a great job and I appreciate their time so I have amended my review.
Review №4
2022-07-01Really great employees! I bought a bunch of boxes that I needed consolidated into one. They sold me the exact right size boxes promptly and packaged it all up for me, despite the fact that I realized I had Fedex return labels--and they did it all so quickly, in time for me to make FedExs closing time.Great job--would def. use them for any shipping needs.
Review №5
2022-07-13Ms. Daría is an excellent worker. She is fast and knowledgeable on her work. Wish all UPS places have an attendant like her..GOOD JOB.. many blessings 🙏🌺🙏
Review №6
2022-07-29Came into this location to get fingerprinting done & although I hit a bit of a hiccup Barbera was quick to assist me along with the store manager, which made the process quick & easy. Great staff, super friendly & helpful!
Review №7
2022-07-22Customer service sucks here. Many people left standing in an empty store. No staff. Only after three of us started saying hello did a woman yell something inaudible from the back. After a while another hello from the customers and the woman comes around the corner yelling in a super rude tone Im the only one in here doing some fingerprints, give me a few minutes.Then when helping the next customer she belittle the person because you needs a box for these things. Shes just a rude personIll walk to another location next time. Never again here.
Review №8
2022-07-18I needed a notary and called ahead. Service was great and very quick. Everyone was super nice. Thank you so much!
Review №9
2022-01-21The service alone is fine (3-stars for that). My items get from one point to the other. The customer service of the woman at this Beaver St. location, however, is terrible. I thought it was a one time thing but it’s every time that I enter. No name tag yesterday but her name is Daria. She was there on 1/20/22 @ 11AM. She doesn’t offer an initial greeting and doesn’t respond to one when given. She sucked her teeth both times when I said I had Amazon returns and even expressed how she hates doing them. Yesterday when she completed the scan, she tore the receipt off and just handed it to me with no “thank you,” or have a “nice day.” It was more of a “take it and go.” She’s unwelcoming and could seriously use some customer service training on etiquette.With several past reviews claiming her to be rude to customers as well, I truly wonder how much this location values customer service experience. Why is Daria still employed there? Strong suggestion: Daria along with management need to decide if UPS is the right fit. Seemingly it’s not for her.
Review №10
2022-01-07Great service. The store owner was extremely helpful in resolving an issue I had with my shipment. I saw I had to call UPS corporate for resolution, but the owner took charge and took care of the issue for me, without prompting. He followed up a couple times to give me an update and eventually reached out one last time to tell me everything has been taken care of. Outstanding customer service and extremely responsive, great business owner and represents UPS very well.