Delivery
Yes
The UPS Store in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Phone: +1 212-625-0080
Site: https://locations.theupsstore.co...
Site: https://locations.theupsstore.co...
Opening hours
- Monday:8:30AM–7PM
- Tuesday:8:30AM–7PM
- Wednesday:8:30AM–7PM
- Thursday:8:30AM–7PM
- Friday:8:30AM–7PM
- Saturday:11AM–5PM
- Sunday:Closed
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Comments (83)
I have come to this location for a while now. Every time I have been here, there is the same guy at the register. I wish I knew his name, but he has a great work ethic and needs to be promoted or something. He goes way out of his way to be polite and helpful and is really on top of all the mailing processes, even international. I was mailing some masks to China to help family with the virus situation, and he was incredibly helpful and went out of his way to make sure I knew what to expect and how to avoid pitfalls of mailing masks with all the mess going on now. The rest of the staff have always been very helpful as well. This place is a gem. Thank you!
Disgusting experience. Got charged $15.07 for the service that costs $1.61 at USPS, although UPS takes 3 business days longer. The rep Raymond pretended to be helpful, offering to use an Express envelope within my package to ensure firmness without telling hed charge me $4.38 for it anyway even if I backed out of the deal. Raymond also pretended he didnt know about USPS First Class, claiming cheaper USPS options would be definitely slower than UPS and possibly taking up to 2 weeks.
Small UPS and rude clerk and he’s the Notary . I understand the limitation during the Pandemic but I was unloading pre-labeled cartons from the car. Dropped off two carton went to the car parked outside and clearly informed him I was coming right back literally 30 seconds. He could inform the person who went in that he was taking care of somebody but he did not. Told me that I had wait outside in the rain no less. I waited 15 minute holding cartons and once in the transaction took only 10 seconds. Just plain uncaring and stupid. In the future will be going to 8th Street between Fifth Ave and University Place.
Sheer misery. The blender I shipped several weeks ago went missing. When I asked about it I was told the claim they filed (and never told me about) had been denied because the blender was poorly packed. I said I had given it to them to pack. The surly gentleman behind the counter said he remembers me because when he asked about putting it in another box I refused saying thats how it came from Amazon. I told him we never had that conversation and I didnt get the blender from Amazon. And Im supposed to believe his memory especially considering how many people go through there every day. He wouldnt listen and dismissed me. Blew his mind when I asked about getting the shipping costs refunded. He said hed ask and let me know. Bottom line I know Im going to be out that money too. The people in this store are miserable and act like the customers are inconveniencing them. Life is too short to deal with this level of negativity (never mind ripping me off financially). I will NOT be going back.
The guys here were great, just doing their jobs. The policies are insane. You have to use their computer to print a label - $3 minimum. Then $2 to tape the box. I went around the corner to Fedex and Got everything I needed for 75 cents. Stepping over dollars to pickup dimes? Sure, Im a man of principle.
Placed a print order this morning to pick up this afternoon and was told via email confirmation it was ready later in the afternoon. I assumed that meant the store was open and where it appeared on a map, neither of which turned out to be true 🙄 I went to the store only to see a sign that said they have moved locations. Went to the new location and was told they aren’t open until Monday. Ridiculous that they still say “open” on google and on their website.
Glad this location is closed, they were very rude and charged you $5 per item you recieved if you used their address, which I found ridiculous, why should I pay you as a pick up point, if I paid for my merchandise? Glad theyre gone!! They all were very unprofessional!! Good Riddance!!
My visit at ups today was different Luis was dealing with a crazy customer and he handled the situation really professionally. Kash was also in there for the assist. Meanwhile kash helped assistances me with my shipping. Both some of the friendliest ups guys I have been assigned by and they definitely didn’t deserve such a bad treatment from customers..
Sent some very expensive chairs from here that they packed by them, and was marked fragile, and upon delivery they were found completely broken and a double box completely smashed. Awful and upsetting. Irreplaceable chairs. Even though they were insured it is a crime that they would destroy boxes marked fragile. Beware
Did not open on time. I waited out for a long time.
This is one of the worse UPS drop off locations I have ever been to. The staff is rude and not very helpful with packaging questions. Even when there are no other customers in the store, they seem to not see that you are looking for help. When you finally get their attention they are unfamiliar with their products and cannot explain their price structure. If there is any other UPS store near you, dont go to this one.
Worst shipping center ever. Like PopCopy on CHAPPELLES SHOW. Expect them to lose your packages and charge you anyway. Their job is to frustrate you and make you feel uncomfortable. Never going back. Theyve lost 3 shipments -- EVEN THOUGH THERES A TRACKING NUMBER!!!!
There is an Asian staff super unfriendly.
Whatever you do DONT expect them to be polite or helpful. It would seem like the last thing on earth they want is your business. What you should expect is extremely high prices. I understand its NoHo, Manhattan, but these prices are absolutely absurd. And from the looks of many of the other reviews it doesnt come with a happy ending.
Edit: love the new location!—Lost four of my packages that I left with them for USPS drop off.Edit: packages finally appeared in USPS system weeks later.
For the third time I went in there to get something notarized. All three times I called ahead to make sure the notary was there. The first two times I called and was told he would be there till 4pm. By the time I got there (3:50pm and 2pm respectively) he was gone. No explanation. The other workers seemed to find the whole thing pretty funny. This last time I called to confirm he was there and wouldnt be leaving for the next hour. When I got there 10 minutes later, he had gone to the bank and was told he would be back in 15 minutes. Never going back.
Worst staff in any ups store. Very rude, unprofessional and frankly, they dont give a f about you or their job. Was trying to send out express package to be delivered next day, they only shipped it a week later after everyday visits and checkups.
TERRIBLE. Associate who helped me had horrible BO. I paid for a porcelain plate to be packaged and shipped, and they packed it with....NOTHING! They literally threw it in a box! Now its broken and Im dealing with negative Ebay reviews and having to refund buyer and having to chase these clowns (UH, manager isnt in, doesnt work weekends). ANGRY.
I dont get the hate for this place, Ive been coming here for years and everyone is chill and reasonable.
I wanted to post a package internationally and was quoted over $550 by this UPS Store. I got the same package delivered by USPS for $62; without the You just woke me up service.
Ups is a good company and i always order with ups because my packages are safe. i like ups services because i never had any problem with my packages. i recommend ordering with ups because of their good services.
I waited on Saturday morning a whole hour after this store is supposed too open at 11 am and you lost me and 19 other customers
The environment in the store is Great, fast service, no hassles. Went in there to drop a package and ship something and Kash was really helpful.
I love this place ..no nonsense ..very fast and professional .. most of the bad reviews come from people from Kansas or some other in the middle of no where town .. this is New York .. get in ship and keep it moving .. the review below .. its a ups store not usps .. u should have went to the post office lolol
Akash is super friendly and very efficient. His coworkers, John and Alexander are also great. Great staff, attentive and fast.
Horrible customer service and experience. They make you wait outside for a long time to drop off a prepaid package.
Sorry for my previous review. I checked the incorrect tracking number and was too hasty in my review. I never had any problems with drop offs here.
The guy in there was amazing he answered all the questions I had and was a great assistance towards everything I wanted shipped deserves much more than 3 stars. Stand up guy
Friendly staff! Super busy store, so you might have to wait a few minutes. I have had a mailbox here for a year and I love the location and staff.
Great service at new location. No line and easy to ship packages to family. Thank you!
The COVID weekday hours are 10-6. Good service and enforcement of social distancing.
Very welcoming . Excellent service from Frank. Quick service. Friendly.
Terrible customer service. Too bad a star even has to be given. One employee was almost helpful but the other employee wouldnt let him be. Also, it was messy inside. 👎🏼
Why do you post the store on Google if you’re NOT opened??? Not even close!It’s always problems with UPS!!The worst company ever
Usps is great dlerving sevrice . ups has over onemillion stocks of things to deliver. ups get to other people house on time . ups is home of devilering
The worst ups store in manhattan! They not. Only overcharge but treat the customers like crap. Do yourself a favor. Dont go there.
Store is supposed to open at 830, but nobody’s here
Alex was amazingly helpful - talked me through several shipping options and was just SO NICE. Thanks, Alex!
Awesome staff. Super easy communication. I come here to drop off packages all the time.
The staff was great and i was in and out in as little as 3 minutes. Big shoutout to Luis, Akash and Alex!!!
They need to start opening at 8:30am. Ive waited up to 8:50am and nothing. But if you get there 7:00pm they are already closed...
Great no-frills service. Very reasonable wait times. Staff is helpful and efficient.
Notary public person is so unprofessional and ignorant. He refused to take ID that issued by NY State
Everyone is soooo nice and helpful. Tarek is awesome.
Least helpful staff ever - STAY AWAY and don’t waste your time
They don’t open at8:30. Usually late
Just dropped off, but very fast service. Make sure you are at the entrance off Lafayette! From Mulberry, it looks permanently closed.
Idk why this place got low reviews but i called tha number and this one guy was very helpful so im happy .
I have never had a problem there. Sometimes negative reviews come from negative people.
These people did not even scan my package and now it is missing. Dont trust them with your packages.
One of the worst customerservice experiences. I only go here because its close to my job. Otherwise? No
Alex, Kash, and Luis are always super friendly, helpful and funny!!
Exceptionally bad customer service, unmotivated staff, and very untidy store. Will never go back.
Closed at 12pm on Sunday even though they were supposed to be open 11-4pm.
They charge $3.50 to print a single-page document in black & white. Nuff said.
Love this store. The Monday guys are the best!
I spend only 10 second inside!! No waiting!!! Service and speed AWESOME!
The two worst customer service experiences Ive ever had were both at this location.
Awful, crooks! Stay clear they’ll try and rob you with hidden fees
Can’t scan and print a label for a return... what year is it?
Print is cheap. But you need pay for a very high rate for computer access..... 辣鸡
The staff is AMAZING!!!!!Always friendly . . .
Really Really rude and unfriendly staff, not helpful at all, and impatient to answer the inquiries
Needs to get print and go services. Horribly slow.
The staff person was great and extremely helpful
It’s gone
Great customer service!
Fast service Julian excellent service
Just a bit rude and shabby
Fast and friendly 👍🏼
Staff is so rude
Need observations
Notary refused to notarize a document that could have been notarized. He refused to read the instructions from my company’s lawyers and just claimed that he knew better, but he would not actually read the document fully or the instructions at all. All he said is that he couldn’t sign it because I wasn’t signing. After I left I sat and fully read the document and it was very clear that he actually could have notarized it because there was an area for me to sign, he just wouldn’t take the time to look for it. Per NYS Notary law, as a public servant, depriving another person of their right to get something notarized is actually considered Official Misconduct and a Class A misdemeanor. Directly from NY Notary Public License Law. “2. He knowingly refrains from performing a duty which is imposed upon him by law or 1s Clearly inherent in the nature of his office.” And is further defined in the same document, “Notary must officiate on request.The Penal Law (§195.00) provides that an officer before whom an oath or affidavit may be taken is bound to administer the same when requested, and a refusal to do so is a misdemeanor. (People v. Brooks, 1 Den. 457.)”Know your rights when dealing with these people. Know what can and can’t be notarized because they have no idea. It’s very clear they don’t fully know what they are to notarize when requested and they don’t know the entirety of their role as a public servant.All in all very rude and unprofessional. Made me feel stupid for no reason and argued with me for no reason when he could have been much nicer and helped me come to a solution. I do not suggest this location if you need customer service because it does not exist at this location.
Total reviews rating 2.8
83 Reviews for The UPS Store 2023:
Review №1
2022-06-05Arrived at 2:00 on a Saturday. Sign on door says, “OUT TO LUNCH. BE BACK SOON. I waited at least 20 min after that. The hours on Saturday start at 11am and end at 5pm. This happened a couple weekends ago too. Are they that understaffed? Every weekday it’s been okay, but sometimes there’s a line out the door.
Review №2
2022-04-15Worst UPS store ever if you ever want to send or receive a package at this location be ready for lost your time patience and energy.hopefully they close soon.
Review №3
2021-12-27I would like to give a shout out to Alex who works at this location. Although, through no fault of UPS, sometimes packages go missing (blame usps) - Alex is always very thorough and has helped me navigate issues with lost packages. He goes above and beyond a lot and I really appreciate how helpful he is! Thanks Alex!!!!
Review №4
2021-12-20The slowest ups store ever. On Monday morning at 10 am there were 5 (potential) clients in line and only one employee, translating in 25 minutes to just drop off a package without even getting a receipt because they were too busy! I think I will bring my business elsewhere, this is not acceptable
Review №5
2022-04-18Never had an issue here until now as I stand outside the building and no one is there. The store opens at 830 and it is not open
Review №6
2022-01-21Screws up my shipment, makes me come back over a ~$5 extra difference, and then charges me $8 for a cardboard box after wasting my time. Now waiting for a refund on the original shipment.
Review №7
2022-02-12Arrived at 3:45 on a Saturday. Sign on door says, “OUT TO LUNCH. BE BACK SOON.”Several customers left.Some of us are still waiting.
Review №8
2022-02-15They are supposed to open at 8:30 every day ...but they open at 8:47 or 9am...guy always is in NO RUSH. Worst store ever.
Review №9
2021-10-06Just tried to resend a package that came from the same company and was refused because “too many batteries and it will catch on fire “. Tried calling but no response and can’t leave a message either. Is this a joke??? Is this how small businesses help others??? Thank you ups!
Review №10
2020-08-05The people who work at this shop are always courteous. However, the owner is EXTREMELY RUDE. I haven’t encountered a person who willingly went into a service business and has such hatred for people for no reason. This is one angry, horrible little man. Save yourself the trouble of being screamed at and drop off your packages elsewhere!