The UPS Store in New York
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New York, New York County, New York, US
Site: https://locations.theupsstore.co...
- Monday:8:30AM–7PM
- Tuesday:8:30AM–7PM
- Wednesday:8:30AM–7PM
- Thursday:8:30AM–7PM
- Friday:8:30AM–7PM
- Saturday:10AM–4PM
- Sunday:Closed
The UPS Store in other cities:
Nice people and notarized my visa for passport issue. Very easy to drop off return products too. They make it seamless. Have never printed anything there so don’t know the charges!
I have been using this store for years now. People that work there make UPS my favorite shipping carrier. They are always professional, helpful and kind.The best service and the nicest staff!
Excellent customer service! They really do an outstanding job! All of my packages arrive to their destination on time or early and in great condition. Riaz is excellent at his job! Highly recommend this store to anyone looking to ship packages!
Wont accept large packages. Had five commercial returns, only 24x36 light thin plastic trays. Said he would accept 2 out of 5. Only 2? What? Asked him to print labels and wouldnt direct which labels he printed were for which packages. Does anyone even do their job here? Go somewhere else.
Customer service number is useless.The automatic system will deny you to speak with an agent & hang up. 👎🏻👎🏻👎🏻
Avoid at all cost. Incompetent and extremely rude staff. Other locations nearby much better.
I went to mail my visa documents and they were so helpful, especially since I wasnt sure what I needed. They were also really efficient while also being polite. Would definitely recommend
This is a gem of a UPS store! Im lucky to live next door so the convenience is fantastic. With all the Amazon returns I have the staff are always efficient, fast, polite and helpful. Nothing but praise from me!
I went to the store to drop off Spectrum hardware. My daughter and I were kindly greeted by the employees. They were courteous and helpful.When I got home I realized that I lost my receipt (and undoubtedly would need for Spectrum to avoid being charged for the equipment). Instead of having to go all the way back to the store with my 20 month old, I called the store and Riaz graciously helped by emailing me a copy of the receipt.I am very appreciative and will definitely be using this location as my default shopping center.
I always got my problems solved there. They are fast and want to help you. Thanks!!!
I frequent this terrific UPS store and the service is super professional. The staff is friendly, helpful and fast! Impressive. All your shipping needs are in good hands here.
This is the most incredible neighborhood store. Great work ethic, precise and really warm people. We share holidays and info about our families. Best kept secret. Check them out, you will not be sorry. Tell them Randi sent you! I bought my very first P.O. box when they opened and have been a loyal customer for since the beginning.
Store #5899 ! Came in and was greeted warmly and helped swiftly! Didn’t catch the guys name but he wore glasses and was super nice ! *the bomb dot com *
Usually when go to the UPS downtown i usually get some type of cold service from people who clearly hate their job. But today and a time before, I had the BEST service from UPS. Riaz helped me with my Amazon package to the extent that he helped me packaged it and taped the box for me which saved me 3.99 on tape. Thank you so very much!
I had a great and extremely informative phone conversation with a representative from this UPS Store, surprisingly positive given the negative reviews written before mine.I asked about shipping a suitcase, and the representative told me all about the best ways to ship luggage (wrapping is more expensive and less safe than boxing), was extremely nice, and volunteered many details off the top of his head without me asking (box sizes, store location and hours, the time of the last pick-up of the day, etc). I asked him about printing shipping labels ahead of time, and he said it is best that they do it in the store for a case like this. Doing it on the website requires me to weigh the package myself (I dont have a scale) and also figure out which type of box I am using, which is not apparent from the website either, so I believe him that the best way is in-store.I will update my review after I go to the store, if my experience is at all negative.
I was shocked at how such a simple thing as mailing a package that is already boxed and paid for could be so painful.I walked in and before I could say anything I was greeted with a sneer, as if I had somehow intruded into this mans store. I told him I would like to ship this package and that I already had a paid shipping label, I just needed to print it. He told me it would cost $2.50 to print the label. Shocked, I told him: no no I already have a paid tracking number, I just need to have the UPS label printed and pasted on the box. He rolled his eyes and pointed at the computer, It costs two dollars to use the computer and fifty cents per copy. I asked him if I could just provide him with the tracking number and he replied with a stern no. I told him I could not pay him $2.50 to print out a UPS label and he shrugged and told me to have a good day.I was absolutely shocked at how horrible this customer service was! At this point, I would rather deliver the package myself than deal with this man. It was pouring rain and I had no umbrella, but stubbornly I pushed the package under my shirt and trudged 10 blocks to a nearby UPS store with good reviews located on 81st and 1st ave.At the 81st and 1st location I walked in and was greeted as if I were an old friend. I nervously told them I had no shipping label and they directed me to the computers which I used to print the label at no cost. I handed them the label and they told me they would put it on the package for me and thanked me for coming in.I am tempted to call UPS and tell them about the stark contrast between my experience at the two stores. I will never go to the 73rd/2nd location again.
Marked as open on Google, but store actually closed until 11am
Awesome customer service. Amir was very helpful and efficient! Thank you!
Only accepts 10 packages at a time in the WHOLE store.. across all customers! They were full so sent my time sensitive package back with no warning or attempt to contact me. Left me totally screwed!
They do NOT accept packages even though the are listed as a UPS access point. They refuse the package and have it sent back to seller. This goes against UPS policy and I have a call with the north east UPS division head Monday morning to discuss this matter so hopefully they will face repercussions for these inexcusable actions. Some time it pays to work for the BBB.
Do not have any packages shipped here!!!!!!!!!! It can turn into a nightmare. I made the mistake of using GAP store shipping option to send my packages here Dec. 2021. After receiving pickup email, I went to the UPS store to find out that they literally only have space for 10 packages to be held there overall, and they have and will refuse to receive all my packages!!; because the store is so small. And if you go in there you could see they use most of their space to receive returns. — Their protocol of refusal made a nightmare where I had to chase down my packages with UPS. Had to call UPS multiple times and then ended up having to go to the customer service center on 11th avenue to pick up my packages. Meanwhile UPS never notified me by call text or email of the status of my packages at all. And when I went on the UPS app and website it did not give any information of where my package was and this was because this UPS store had denied to receive my packages. This UPS store should not be able to be selected for shipping option at all. It is a disgrace as a ship to option.
The employees here are so kind! They always have a great attitude and never fail to be extremely nice and look out for customers, always pointing out where you could be saving a dollar or two.
Dont bother coming here with a large package. They wont take it even when most of the store was empty. Why bother even operating as a store if you wont take large packages?
Cannot believe how rude the guys working are. I was not said one word to, just pointed at and grunted too. When they accepted the package I was dropping off they wanted me to throw it on the floor out in front of everything. I will never come back to this location.
They refused my package and when I showed them my app and they showed me their computer they said it was the delivery teams fault not theirs. So I did some research and without a doubt they refused my package. I thought the would say me time and stress but I was sorely mistaken. Not happy at all
I would give it zero stars if I could. Bring your packages to usps on 70th. This ups store is horrendous
Best UPS store in NYCBest service and so willing and able to helpI give them all my business and if I could I would give them more
Great service. The guy who works there was very kind.
Riaz was extremely helpful today. This store is efficient. Every time I go there is usually no line. I get in and out quick. Def a great neighborhood UPS!
Very accommodating UPS store. Everyone thay works there is professional and provide great customer service. I work in the area and this is my go to spot for shipping, quick and reliable!!!
My package with a prepaid label was refused because it we do not accept oversized packages. Read the reviews, this business is a scam.
Two days in a row they’re opening over 17 minutes late with several people in line. There are way too many unemployed people out there for folks to take their job for granted. Get someone else to open up in the mornings!
I should have read the reviews before I got there.I did a calculated cost online and the price was 23 dollars.then I got there and they told me it would be 58 dollars.I ask them if it would cost less to print a shipping label online and they told me the price is the same, I believed them and then I went home and checked again. And sure enough the lied to me and charged me 35 dollars extra and it was more than a double.these people are thieves and I am very sorry I ever went there.
Friendly and helpful people. When I called in advance, they told when there notary was there, and he was very professional and notarized my documents for a reasonable fee. Going out there right now to pick up some packing tape.
Very courteous and polite. Dropped off my Amazon package, got it sealed up and tidied! Spent less than 5mins. Definitely good service!👍👍👍
Great service, very friendly staff. They do a great job packaging. Plus they are quick and efficient. Pleasure doing business at this store.
Good and fast service. Accidentally had a wrong formatted PDF and it was printed without page numbers. They printed it correctly without any up charge. They also know very well what fits in what box.
Riaz was very helpful with my return. I always use the store services and they are always very attentive and kind.
The constant line at any hour of any day should clue management into the fact that this place is understaffed
So helpful and they always help me find the least expensive way to ship my packages.everyone is very friendly. The best i n my neighborhood.
This store is welcoming and efficient. Very friendly staff work hard to get things done right. Highly recommend.
CONSISTENTLY refuse to accept my packages when I request to pickup at my local UPS store. DO NOT send your packages here. They will ALL be returned to sender.
Friendly staff and great customer service. Never have an issue with my packages or deliveries. Thanks, Cynthia
This is what a store that is supposed to open at 8:30 in the morning looks like. Four ppl waiting in front of the store, not counting the number of people that waited and then left. I guess this is what good business looks like huh??
$2.50 to print a pre-paid shipping label? I was going to also buy a box here but forget it! Extremely rude staff as well. Avoid at all costs.
This location is worth the trip. Very friendly and helpful staff, efficient and knowledgable. Highly recommended. Thank for your service.
Very friendly, great service and staff. Helped me send some packages and tape up a broken one which I really appreciated!
Really hit or miss. Multiple times in the last month they have been over 20 min late opening so I walk out of my way and either have to wait or move on and carry my package with me.
Great service and excellent service! I go there for all my notary and shipping needs and they are always very professional and friendly!
They gave me someone elses tracking number, and also overcharged me, since I payed for that other persons bill. Lucky her.Dont go here.
Very Rude Customer Service over a package thats supposed to mailed out thru their office, The manager was no help just rude and wanted to get me off the phone.
Will not take Large Packages or Amazon Returns.
My favorite UPS store except for limited opening hours
Friendly and helpful - they even wrapped up my package for me to ship out.
Extremely nosey customer service , asking 5 question of what the item shipped is . Then charging you for a higher shipping service then really needed .
Very nasty old guy ( around 55 years) I was Paid for the Label but when I tried to give the box to him he said he doesn’t have space Come back in one hour ,,,, he doesn’t do his Job ,, also doesn’t tell me the name ,,,, I don’t know who hired these people ,,,,Everybody complains about the workers at this store!!!
They don’t have internet and can’t send packages.
Amazing! Amazing! Service, Damaris has an eye for detail to Customer Care. She is amazing..
Went in to return 2 Amazon packages and they were very quick & helpful
Polite, professional - excellent service. I have had only good experiences dealing with them over several years.
I do drop off packages here all the time, staffs are helpful and friendly.
The staff is usually rude and very reluctant to help you. Everything is a battle with them. Use a different store nearby if you can.
The best service and the nicest guys work here. It’s a tiny space but they make the most of it.
The guys who work here are super nice and always get me in and out quickly, much appreciated ‼️
Best UPS store I’ve been to, very nice staff.
Very helpful and kind demeanor. Thank you for a great experience!
Riaz is always so friendly and helpful!
The nicest people work here. very helpful and patient.
The UPS store couldnt tell me if my package was there and told me to call UPS.What sense does that make? Terrible.
Great service and would be better if they’d open on time.
The BEST ups location! Such friendly service and made it easy!!!
Genuinely kind staff helped us with a tricky international delivery. Highly recommended
Horrible location. They NEVER open on time
They charge $1.50 PER PAGE for scanning. Fast service but absurd pricing.
THEY RETURNED MY PACKAGE WITHOUT MY PERMISSION. Horrible service. Very rude. Do not go to this store.
Super rude staff and definitely not helpful
The service was great!! Very accommodating and friendly. Highly recommend.
Awesome customer service. Easy, efficient, and very helpful
My go to UPS store, super friendly staff!!
The guys who work here at store #589 are super nice.
Friendly staff and very professional. couple blocks from my building.
Best store for shipping packages!
Super convenient and friendly. Always helpful!
Closed between 12:30 and 1:30 pm Fridays only. Even on the week before Christmas.
Great customer service! Will come back!
Awesome customer service, fast and efficient!
Great customer service every time
$2 for a piece of tape. $6 for a box. Obnoxious customer service. Avoid.
Always outstanding service!
Total crap that they charge 2 bucks to print one page. Computer time.
Very courteous and speedy, great service!
Every single time I come here, they never open on time!
Great service. Kind people!
Great experience. Easy and quick.
Incredible service! Incredible packing!
Very helpful and efficient. Thank you!
Not there
Awesome 👏
So nice and helpful!!!
Great service!
Very friendly
Friendly and Efficient
Very helpful!
Friendly people
I just want to the store to droop my package ( one this DNA test ) I opened my little package by mistake so I asked a fat, talk and white hair guy for a little bit of take and he asked me for money instead of the tape .. When I said what ??He got very rude and disrespectful trying to kick my out of storeI asked his name and he refused to tell me his mane … I am pretty sure he is must prove that information when a customer requestedHe was wearing a little blue polo and was really nastyFortunately, there was a gentleman wearing ups uniform who helps meMeanwhile he was hello me the nasty guy was pushing him “Not To Help Me “Unfortunately, I had to this with this company instead of FedEx where peleo are nice & have the sense of customer service
Total reviews rating 3.6
115 Reviews for The UPS Store 2023:
Review №1
2022-07-12Very helpful and courteous staff! despite being slammed and having long line, the gentlemen who run this store are always kind and ready to help. Ive seen many Amazon customers yell at them when that is simply the Amazon system and not them. Would highly recommend them for your shipping and drop off needs!.
Review №2
2022-07-09Slowest, smallest UPS location ever. Always a line out the door of at least 5 people waiting just to get inside to drop packages. Find another location if you are able.
Review №3
2021-12-13Do not have any packages shipped here!!!!!!!!!! It can turn into a nightmare. I made the mistake of using GAP store shipping option to send my packages here Dec. 2021. After receiving email, I went to the UPS store and I find out that they only have space for 10 packages to be held there overall, and they have and will refuse to receive all my packages. Because the store is so small. And if you go in there you could see they use most of their space to receive returns. — It made a nightmare where I had to chase down my packages with UPS. call UPS multiple times and then go to the customer service center to pick up my packages. Meanwhile UPS never notified me by call text or email of the status of my packages at all. And when I went on the UPS app and website it did not give any information of where my package was and this was because this UPS store had denied to receive my packages. This UPS store should not be able to be selected for shipping option at all. It is a disgrace as shipping option.
Review №4
2022-01-29The two men behind the counter were working at a snails pace with a line out the door. When you finally are able to get served, my rep was crabby and unprofessional. Why do people with this attitude and demeanor own a UPS franchise?? Everyone on the line was rolling their eyes at these two men, but one woman summed it up best to the four surrounding patrons: if there was another UPS option in the area, these two idiots would be out of business in a day. After three similar (miserable) experiences here, I will lug my packages to a different Store on my way to work. I hate giving business to unappreciative personnel who keep a filthy store with awful attitudes.
Review №5
2022-02-10Many upper East-Side UPS stores may look the same, but given that they are...franchised, they vary greatly in their pricing and level of customer service.Yesterday (2/9/22) at Store # 1083 (East 65th Street; between First & Second Avenues); I was charged $16.06 for the printing of a 12-page color document. At the conclusion of the job, when I asked why I was being handed back pages that were in...Black & White, I was told that had I wanted the output to be in color, I should have MENTIONED IT EARLIER; at which point I (presumably) would have been told that the color printer“ wasn’t working ”. My response was that the document was in color, so I expected the printout to be...in color. I mean, who wouldn’t ?What followed was a nasty, heated argument in which I insisted that I was being cheated, while the store clerk denied any wrongdoing and childly parroted my words.Today (2/10/22) I returned to the store, handed back the pages to a different employee and was given a full credit. I then walked over to store # 5899 (East 73rd Street & Second Avenue), and in no time at all had a very nice man print the same 12 pages -- in color – and all for only $12.93.Whoever manages these two locations: kindly take note.
Review №6
2021-12-28The two gentlemen that work at this UPS location are always so kind and helpful! Quick and easy when needing to ship items and love that they take Amazon returns.
Review №7
2021-07-16I am a FREQUENT CUSTOMER at this location. I drop off shoes to them frequently, as UPS is an essential shipping service for my demanding sneaker business.I never had an issue with this store. They’re awesome and always helpful. This is my go-to store and always will be, thanks to the wonderful staff. Thank you
Review №8
2021-06-25Having this place in the neighborhood makes life so much easier! I’m constantly in there with Amazon returns and they make it so quick and easy. I’ve also used them for packing/shipping and printing needs and have never been disappointed. The guys working there are truly so friendly, helpful and patient despite the fact that they’re always so busy.
Review №9
2021-10-28Being able to make Amazon returns here is seriously helpful but I have never seen this place open on time. It is rude and disrespectful to the customers, who are usually there lining up 20 minutes before opening... and then left standing there for at least 20 minutes after opening. No regard for the fact that other people have to be getting to work as well and WE arent able to just show up to work whenever we please.
Review №10
2022-03-17Attempted to have a package delivered here- they refused delivery and I spent weeks trying to get UPS to allow me to redirect it