Delivery
Yes
The UPS Store in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 212-406-9010
Site: https://locations.theupsstore.co...
Site: https://locations.theupsstore.co...
Opening hours
- Monday:8:30AM–7:30PM
- Tuesday:8:30AM–7:30PM
- Wednesday:8:30AM–7:30PM
- Thursday:8:30AM–7:30PM
- Friday:8:30AM–7:30PM
- Saturday:12–3PM
- Sunday:11AM–4PM
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Comments (199)
This location won’t give receipts for pre-labeled parcels and also refuses to scan them, asking customers to leave items in a pile near the entry where anyone could come in off the street and steal it, or an unscrupulous employee could abscond with it. recommend walking instead to the Murray Street location where they do give receipts.
I inquired about getting a document apostilled. The. UPS Store told me the exorbitant price and that it would take 3-4 weeks. I said I could get it faster and cheaper elsewhere. She replied, You may get it cheaper but it is impossible to get it faster.I actually got it for nearly half theIr price for two day service. Same-day service was about the same price as UPSs 3-4 week service. I didnt find any service as costly or slow as UPS.
They were supper helpful with the information when inquiring about the service and during the processing request. Love their tracking feature that allows you to follow the document all through the process.
Came at 8:46 am on a Thursday. Store clearly says it opens at 8:30 am. Cannot believe I had to wait outside for 30 minutes waiting for them to open, what a lack of respect, change your hours or be on time!
A lot of balls up in the air at this UPS Store location. From the opposite side of the counter, it looks to me as if this team has everything under control. Always friendly while keeping the line moving. Phones ringing and lots of customers with questions. Full service shipping and receiving, printing, notary, passport photos, etc. They could of used another hand on the weekends especially during this busy time of year. A nice group of people working at this location. Thank you all for your help.
I ran into difficulty getting an apostle of my NYC birth certificate..so complicated. I reached out and Kenny and his team were stellar. they walked me through every step they were taking ,keeping me informed constantly and now it is arriving. Thank you thank you. I will highly recommend the series you provide.
This UPS location Sweta Patel, is the best. She always willing to help and find solutions to attend customer needs. I give this place. The best option in the town!
Excellent and timely service for obtaining an Apostille (and county clerk stamp) on birth certificate. The process was very smooth, including international shipment.
I had the pleasure of dealing with Kenny. For the purpose of a visa, I needed to urgently have some important documents officially translated and apostilled. He assured me to have them completed in time for my Consulate submission. We’ll they did it well ahead of expected time. He was courteous, informative, assuring, and very professional. I strongly recommend Kenny to anyone in need of such services. Kudos!
Trying to call to inquire about apostille services, but they have hung up on me immediately upon picking up, three times in a row. Unprofessional.
I read the reviews and decided to use this store for an apostille and didnt work out well. So it was in the middle of Covid and I was doing this from Spain so there is that. In the beginning, they were super responsive on email. Then they started to miss answering me until I sent a second request. The real problems began after the apostille was ready. I got an email saying it was ready, so I called to ask when it would be shipped. I was told the email was wrong and it wasnt ready. Further emails went unanswered. The dedicated apostille phone number is a person not in the store but someone who simply forwards the calls to the store. When they would answer the phone (50% of the time) they would usually ask me to call back because they have someone in the store they need to deal with. Awesome. Then I finally get someone and they told me its going to ship and they sent an email with the tracking info. Short story - it makes it as far as Paris and then it is returned to NY. Nobody can tell me why. After more phone calls and much pleading and persistence it eventually arrived. If you have a lot of time and you want a misadventure and a frustration festival then give these guys a try.
My only experiences here have been for luggage storage through various 3rd party websites/apps. Theyre always courteous and prompt. And most importantly, my bags have always been returned intact, no damage, nothing missing. Recommend for this.
Booked and payed for luggage storage, came in at the time of my booking to queue for 20 mins just to be told there’s no space. Awful service avoid.
Friendly, knowledgeable and so helpful. I was explained the process and know what to expect. The person at UPS even recognized that I was due a discount, which I so very much appreciated.
I shipped a set of golf clubs from this location for $120. When they did not arrive I called this location, who confirmed they were delivered to my front door and speculated that they must have been stolen and that there was nothing that could be done. Over three months later I received a call from this location again, saying that the were returned after not being collected at the local UPS store where I live. They claim I had it shipped there, rather than my house which was not a service I was even aware of. Now, in order to have them shipped to the location originally specified, they are saying I will again have to pay the shipping, despite the fact that the shipping had been incorrectly entered by this store, and that I was then lied to about confirmation of delivery to my front door. I can forgive the mistake originally made, but I will not be using UPS again as they cannot admit that they made a mistake and rectify it.
Wish I had seen these reviews before going in this morning. Ive had issues in the past where my packages were misplaced (at other locations) and if I didnt have the drop-off receipts, I would have been SOL. They do have signs posted at the counter saying that they dont give receipts, but there was only one woman in front me to so I decided to wait and ask. I was very rudely told no, they dont do receipts. When I asked what was I supposed to do if something happened and I didnt have it, the woman got annoyed and told me I could take my business elsewhere if it was really that important. I asked if I could at least watch her scan it in so that I knew there was record of them receiving it, and she told me again no, that I could leave my package in the box or leave. I find it interesting that the business owner responds to post here because clearly customers would like receipts and yet just blatantly disregards so much customer feedback. If theres no one else in the store or Im willing to wait, why cant I have a receipt? I wound up having to leave my package (time sensitive to get out today, so reallyyyyy keeping my fingers crossed), but in the future Ill go out of my way to take my business elsewhere, and I advise that everyone else does too.
They never open on time. I have come here twice on weekdays at 8:40 am and waited 10+ minutes but there’s no one in the store
HORRIBLE CUSTOMER SERVICE!, As soon as I walked in that place it smelled like WEED. I wanted to return a box, the woman that is there at this time Nov 12, 2021 @ 9am was very rude. She didnt even approached me to receive my box, she just pointed at the box where I had to drop it....when I requested a receipt for my box she REFUSED to provided it to me. She stated they stop giving receipts since 2019, which is not true.
Refused to give a receipt for my return-shipping package. Now I have no proof that I returned my item. There was no line in the store.
I went to the UPS store to mail a letter to London from NYC. The quote was $87.00 for the lowest rate. I walked over to the past office and the cost was $2.90 . I asked the UPS worker 2 times of that was the lowest rate and was told yes and that the same letter could cost up to $120.00 to get to London from Manhattan. Very disappointed. They were curtious, I am just going to go out on a limb and guess they were not well trained.
Made an appointment on line to notarize our documents. Made special arrangements for our witnesses to meet us there. Only to be told that there are no notaries here on a Sunday. Yet it says differently on the website that is happily accepting appointments for Sunday notary services. The store assistant when I point out the problem, says :I only work here. True, but UPS management.... really? Dont offer a service that you cant fulfill!
The UPS store on Nassau street took care of all the apostille work that I needed in a timely manner. I would highly recommend them and have referred people to them already who were also very happy.
Right up there with the worst UPS Stores I’ve ever had the misfortune of entering. Staff just plain lazy and ineffectual and tried to tell me to print my own prepaid labels and then charge me to do so. When I questioned the the operational status of their own dedicated labeling system. I was then told that if I didn’t want to pay, I could use the library. Save yourself the hassle and just got to the one on Beaver St, near Hanover Sqr.
Will not give receipts, as another user wrote I was also the only customer in the store and the girl said they are the busiest ups location so therefore they’ve elected not to give receipts to their customers. Had to take my package to another location so that I’d be able to track it.
I must admit that I did not expect to have such a great experience going into a ups store. On this Sunday that I did go a gentleman by the name of Kenny made my experience pleasant. We brought in multiple packages and Kenny had no problem accepting what we threw at him and packing them. All in all this is the best experience that I had at a ups store. No matter how many customers came in he handle the situation like a pro.
Every time I go in here, the customer service is great! Im here for a lot of Amazon returns and they are always welcoming, helpful, and very resourceful if you need any of their many services like printing, sending or internet usage. Their store hours can be a bit tricky at times but I think that was due to COVID, so things should be back to normal by now. All in all, a 5-star experience.
This UPS store, #4766, 82 Nassau St, New York, NY, did absolutely the best packaging of a large, heavy, very fragile and lovely (to me) item that I could possibly have hoped for. My item arrived here in perfect condition; and it was very apparent that the custom packaging (required due to size, weight and shape) had been done with the utmost care and respect for my item. I highly recommend this UPS store. They sent my item clear across the country in perfect condition and in a very timely manner. Very courteous and professional staff as well. This was not inexpensive due to the weight and shape and custom hand made crate for the item. But I believe the cost was very fair and absolutely worth the excellent service. Thank you.
Great Service!!! They helped me through the Apostille process without knowing a lot from practices in NY as from my side. Very personal and patience service. The documents were really cleared what you need but also where to have those. I would really recommend this UPS store if you have a need for Apostille service. Especial thanks to Kenny who handled my case!!!
Would rate differently if they open on time. 8:35 and still closed
This is a special UPS Store location that has gone above and beyond for the needs of the business I work for. Every printing job weve needed has been executed with the highest quality, speedily, and represents our business well! We will continue to use them for all of our stationery and mailings even as weve moved from the Financial District; thats how good they are. Thank you to Tani and his staff for their professionalism and commitment to customer service.
This store quickly served me and allowed me I get a passport photo that I urgently needed for an immigration appointment at nearby Federal Plaza. Choose this location over the one on Murray St!
Kind, helpful, and professional. We sent my daughters belongings from NYC to Florida for the summer, and the staff could not have been friendlier, and more eager to tell you about the money saving options. Great group of people work here.
I only use this ups for dropping off prepaid returns (amazon, Asos etc. ) and I always wait for them to scan my parcels and provide me with a receipt as I don’t believe their drop off pile is in anyway secure.Today I was told very curtly by a male employee that they were not scanning any prepaid parcels in until the end of the day, not giving any receipts and I should just take a photo of the tracking number, a number that doesn’t prove anything if my package is stolen. The pile was taking up about 20% of the floor space in the shop (at 2pm) and I’m confident that had I wanted to steal from the massive pile I could have done so with ease as nobody is watching the pile.UPS needs to be able to provide scanned receipts or place in scanned parcels in a far more secure location.
Does not hand out receipts for handed in parcels. Further, parcels are stored easily accessible for everyone at the entrance. Avoid if you can.
Wow! What a great store! Tani and the gang have been so helpful to me. The staff was able to work with me and my budget to help me figure out my printing, packaging and shipping needs.I went to several other stores prior to this one and I got the feeling they were all trying to pull and fast one on me. But in this ups store I felt they were honest and kept you their word.I would definitely recommend these guys... Wish there was more like them.
The Staff is great and UPS on a whole is a great company (some of my most treasured items come from UPS) My problem is the UPS store at 82 Nassau. First of all, I frequently walk by as the signage is terrible and the storefront is a complete wreck. Inside the store I am sometimes hesitant to leave my package as, at times, it looks like Mayhem is upon the place. But - they have always delivered on time and never lost any of MY packages - so I..........think.......Im ......happy.
The UPS Store was instrumental in getting Apostilles processed seamlessly, I would highly recommend them and their services to anyone who needs to navigate this process. Their team was knowledgeable, and responsive and made what could of been a difficult process so easy and efficient.
Went to the FedEx nearby previously to drop off a package, but they couldnt find the address in their database (perhaps they did not deliver to the location despite being able to receive mail from there). The UPS representative who was able to assist me in solving the issue I had was courteous and professional, and made the experience well worth it (in addition to saving $2). Next time, Im definitely headed to UPS first.
This place is awful and the people are literal morons. Ive been here a number of times for a number of things and have never been satisfied with the service or had my issues solved. I once went here 3 different times to get a quote for shipping an item and got three different answers for how to do it and three different cost estimates. I eventually gave up and went to the regular post office. This place may seem appealing because its the only shipping store in the neighborhood open on Sundays, but dont be fooled. You are far better off waiting till the FedEx or USPS offices nearby open during the week. I have also witnessed other customers walk in claiming to have everything in order for them to ship items or handle legal documents (passports, notaries, etc.), only for the workers at this location to give them information that is different than what their website says or what they were told over the phone.Do not waste your time with this place.Ive never written an online review for anything in my life before, and the service here is bad enough that it compelled me out of decades of laziness and refusal to share my opinions online to warn others. I would give it zero stars if that were an option.Enter at your own risk.
Pretty upset that I paid more than $100 to overnight a package that didnt reach the destination because the woman behind the counter didnt write any name, only the hotels address. Then why did she ask me the spelling of the name? When I called the store, the manager only said its my fault for not catching the mistake! No goodwill from them at all. What kind of training lets a UPS worker leave off a name from an address? Just have basic customer service and politeness, please.
The Ups store, their are reliable, proficient , organize and I am happy that I have chosen them as my courier! Thank you ups store for being my number one!
Clean and efficient location, knowledgable staff. Louis was amazing and so helpful with a complicated shipping order.Highly recommend over other UPS locations in the area.Thank you to Louis for making my experience so easy and stress free!
Ive used this UPS Store several times as they are just down the street from my office. Everyone is polite and friendly, and they really know their stuff. Every package Ive sent has arrived on time, with no glitches. I recommend them!
After UPS response: That is not true. I spoke with corporate when I submitted a formal complaint. They said they always recommend receipts and when asked, you should provide one. They also said you could accept my package even given the value. And I will absolutely not return to this location.Previous: Zero stars would be more appropriate given they were zero help and unprofessional/rude. After a long walk in the freezing rain with two young kids and wait in line for several minutes to drop off a package that is valued at 4 figures and required a receipt. I was told to read the sign when I asked for a receipt. I can read that’s not the issue. The issue is when someone requests a receipt, UPS is required to give one despite what your franchise owner has instructed. Also, given different situations, one would expect an exception to such a ridiculous policy. Multiple others were also told the same as me to “go to another ups store if you want a receipt” which is unfair to the other ups stores to redirect business this location does not want. They don’t want to service certain customers with certain transactions and I view this as a certain discrimination. Absolutely appalling.
Dropped off an Amazon return on Dec 26 that was meant for USPS, which they accepted; and when I followed up a week later by email, thinking the item got lost since I didnt receive my refund yet, they promptly sent me the tracking data! Such courteous and kind service--for free. Thanks guys! (I can follow up with the vendor now!)
Ask for receipt and wait in the line if you have high value products to return. The store owner is very responsible and my package lost problem finally had a good resolution. I am happy with the process and yes, the overall high rating is true.
Great Service!This is my second trip to the UPS and Ray has made the experience painless. He was professional and courteous. UsualIy I defer all shipments to my husband but if shipping packages are this easy UPS store 4766 is definitely the way to go!
Been going for years as I have been selling through my sneaker collection and they could not be better. Attentive service, quick, warm and feels like a 2nd home to me. I know saying that about a UPS store is odd, but each one has a particular vibe and this one feels like family.
This store always opens very late. There is always a line of angry people trying to get or send packages. I’ve had to send 7 packages over the last month and nobody is ever on time to open the store. 30 mins to 1 hour delayed openings makes no sense
BEWARE!!!!! they stop shipping packages 30 minutes before the advertised closing time unless you have a prepaid label. Why this UPS store, whose obvious and most basic function is shipping parcels, refuses to generate shipping labels for packages during their advertised hours of operation is unclear. Incompetent clerk could not explain why she could not print me a shipping label. After figuring out that she was accepting packages with prepaid labels (though she didn’t tell me this was an option) I went through the terrible online process which does not disclose price until after payment. Finally completed process and got a label just to have clerk let the truck driver leave 30 seconds before my label was secured to my package. Avoid at all costs if you actually want to send a package, as UPS should be able to do but for some reason cannot during their entire operating hours.
This is my favorite UPS store. I left my wallet on the counter last year and when I remembered where I left it three hours later, I went back and got it, and everything was still in there: cash, credit cards and all! Trustworthy people, fast and courteous.
This UPS store excels in customer service and places an emphasis on timeliness, while also being precise. They seperate themselves from other stores by following up with their customers. Very happy with service, turning me into a regular.
This UPS branch is excellent at what they do. I’ve consistently had positive experiences doing business here and have never had any issues with deliveries. Overall, very satisfied with the service provided here.
I find it convenient the store is open until 6:00 PM on a Sunday so I went. I wanted to return a package on a large bubble envelope they sell with the intention to save money (from the boxes they offer) and the associate didn’t allowed me to do what I wanted. It was a small amount of savings, but the associate’s attitude was unpleasant and unfounded.
Absolutely the worst UPS location I have ever been to. Beware of the staff who will steal your package when given the chance. Good luck dealing with the managers, who will defend their employees (friends) and refuse to show you video of the incident or claim that it is inconclusive because there isnt audio. Make sure to get a receipt of everything and get the employees names.
Great visit to the UPS Store to ship a valuable 2 1/2 by 3 1/2 feet picture from NYC to Phoenix. They did a superb job of preparing it to ship and it arrived in the same shape it was shipped. The price was right, too!
These guys are super. Every single person in there from Chanel to Tony the manager helped me on an incredibly complicated shipping request. They were available the entire time and worked tirelessly to get my order right and keep our line of communication open - I was never in the dark. Great work guys. There is a pizza on me coming your way.
I needed 6 passport photos and went here after a search online.They charged me $50.66 for 6 photos. Ill repeat that: $50.66.Maybe they were beautiful photos? Maybe they were immaculate quality? No, they were absolutely atrocious. My face was out of focus, my shoulders were over exposed and my head was too small.Fantastic.Cheers guys.
Aka Dawn Person @ Togut, Segal & Segal LLPI have been using UPS for all of my Apostile processing and have had amazing service and professionalism from the team at the Nassau Street location. They have simplified what is usually a tedious process and are extremely reliable. A big shout out to Kershelle who has been our representative at this location and has always provided our firm with excellent service and professionalism. I would highly recommend the UPS Store for your professional needs.
First question I asked was if I could use my UPS account. After 20 minutes of unprofessional ineptitude. Incorrectly taking down a phone number and address of a printed paper no less than 5 times I was told that I could NOT use a UPS account at this location. Incapable of spelling or answering basic questions.Edited, This IS/WAS the store as shown in the pictures. I addressed the issue publicly with all three employees listening and was not offered so much as an apology and as where any of the people standing in line for no reason. Please teach your employees basic math, how to identify numbers and basic people skills.REMINDER, THE VERY FIRST QUESTION I ASKED HER WAS IF I COULD USE A UPS NUMBER.Your response is far from adequate.
Always great customer service. good price. in and out fast.
Very healpful and freindly staffs! I bet this is the best UPS store in lower manhattan..they are very professional and polite. I’m very happy with their services. I live in this neighborhood and I always try to stay away from the USPS’s store located in John street..you know which one I’m talking about! Yup, that USPS store with very rude and unprofessional old ladies! I was looking for a good post office and I’m happy that I finally find a good one..Fedex stores are very pricey and I don’t like the USPS in John street.
Always friendly staff treat you like good friends from the neighborhood.Multi service locale makes one stop shipping possible, and rentable mail boxes that give you a regular street address with someone always “home” to receive package when you’re out.if only they were open 7 days a week!
Employees always look unmotivated and like theyre upset you even walked into the store. They can use additional training in customer service. Also, they do not answer the phones! Unprofessional.
This review is for shipping items to Australia. After two years in NYC I had accumulated a disturbing amount of stuff which I was not willing to part with. The problems arose when I started trying to find the best way to get all of it back home.Amilcar at the UPS Store Fulton St was extremely helpful from the beginning. He not only provided me with the best deal in town, but also went that extra mile at all times and was extremely thorough with his research. He even followed up with my shipments well after they had left his store, right until they arrived in Australia. He is professional, courteous, friendly and takes pride in providing superior customer service. I highly recommend his services if you need items shipped. Thanks Amil.
Avoid Myriam at all cost. Misspelled my shipping labels and caused major delay. She cant even spell General properly and she put random phone numbers into my label without asking me. When my shipment shows unable to be delivered, I asked her how to change the address she misspelled and her reply is I dont know and its not my fault. Also look carefully at your receipt cause you might be overcharged for this or that reason that she does not inform you of. Definitely not gonna use their shipping services anymore. Not worth it. This location is only good for dropoffs.
GO TO ANOTHER UPS STORE. If i could give them zero stars i would. The employee gave me false pricing information, then when i figured it out (he overcharged me by 50 cents per page), I went back. His response: he couldnt do anything about it and if i wanted i can speak to the store manager but hes not around. I then emailed and got no response for days. i then called and was put on hold multiple times for a HALF HOUR. Finally he picked up and claimed his manager called me back already, then proceeded to tell me what happened was i gave you the wrong price but the computer charged you correctly. then he said, i take full responsibility for giving you inaccurate information but theres nothing to be done because the computer charged you correctly and theres no refunds. I asked him how hes taking responsibility if im still being charged the wrong price and he said by admitting i gave you wrong information. then he proceeded to say also i didnt say i couldnt do anything about it, that is a complete lie, you completely lied. What are you, 15? Completely unprofessional, and if you KNOW you gave wrong information, you should (even if just out of good will) give some kind of discount or refund because i never wouldve printed there if i knew how expensive it truly was.--- edit ---Changing my review to 2 stars, since store manager came back, apologized and gave me a full refund.
I had multiple shipments to multiple countries. The staff here knew exactly what to do and I was through in 15.Even had challenges with one of the shipments later on and the Staff here resolved it in just one phone call.I’m really pleased with this UPS location if that’s not obvious by now.
Very reliable service - I’ve been using their overnight delivery 3+ times. Although it ain’t cheap, the efficiency and tracking details provided made me feel it all worth it as I was sending out extremely personal and important documents.
Very bad service, I went there today 08/19/20 at 2:00 pm to drop off 2 packages and I asked the woman a receipt. She was very mad because I asked a receipt, she said if you want leave the packages here we dont give receipts or you can go to other places where you can get receipts. I recommend not to go there.
The UPS store was very spacious and the helpful guy behind the counter answered all my questions about my next day delivery. They also helped me with a delivery by saving money explaning the best way to send it. I also asked about a federal apostle and what that was , it is good to know they provide theae services .
One employee was extremely rude I went there for passport photos he took my photos . I ask for a stapler he then took another person and said I wasnt ready all my forms were done I just had to staple the photo on the form. I had to wait 5 min for him to finish when I said that wasnt very good customer service. He passed me off to someone else. I neglected to say that I waited about 30 min prior to this because the camera wasnt charged.Others were actually helpful.
Was returning a package of clothes via UPS. Helpful staff member who took me through everything and they having packing supplies (clear packing table) to attach everything for free. Awesome!
The employees never try to help you. Especially the female one who makes you wait while she is on the phone. It’s not as bad as the post office, but almost. There was a huge line when I got there and no one seemed happy about it. Fire that woman with the nonchalant attitude
I love this location of the UPS. They are always professional and courteous . The owner Tani and his store manager Raymond go above and beyond to ensure every customer has the best experience possible . My packages are always handled with and I worry about them not being there . Thanks guys for all your help.
I used their Apostille service and was very impressed. A great group of people that get the job done! Trust me, you wont regret it.
Too expensive for my fledging LLC business to maintain a postal box with UPS. All I need is to generate more revenue and then I’d consider your service again. But if I’m generating substantial revenue I look to WeWork who does my mails and more.UPS has many unused mailboxes at each store, I believe. My humble abode is a building where everyone’s mail is bundled together and found each evening on the top of a pinball machine when you enter the front door. Mail is stolen constantly; but the rent here is affordable so I stay. I would give UPS $20/month for quality mail service but $70/month I cannot do.There are many people like myself I can only imagine.CEO of UPS? You know? just sayin’ now … .
If you go to the office and you don’t have the box ready and packed, they will allow you to buy the box, but you have to go OUT of the office and pack your things out and come back you are NOT allowed to do it inside the store, otherwise they will give you a plastic bag to put your things inside they will put your tracking paper inside after you pay, close it with “a knot” and put it in the back of the office and then ”they tell you they will pack it for you inside the box” (which I think is very insecure) can you trust someone you don’t know to do so without taking the responsibility if your things get lost just because you pay and insurance? and besides what you pay for the deliver... they will charge you $15 extra for packing it ....... 🧐
My office is very close by this UPS store and Im in there almost daily. Its a pleasure doing business with them. Ive used many of there services and its always service with a smile, literally.
Idiots who own this. Thanks for changing the Sunday hours on your window and not here. I enjoyed hauling my packages all the way there on Sunday at 5:30 (on time according to your hours) to find you closed. Thanks for wasting my time.
The staff here was always very helpful when I brought in equipment to be shipped out to customers or back to vendors or when I needed to something personal overseas. Definitely being knowledgeable and having large amounts courtesy seems to be a requirement to work there.
I went there around 14.30. There wasnt any line. People were helpful and nice.
Horrible customer service and insane prices. I went looking for packages to ship books that I have. A single package cost $4, which is ridiculously expensive when youre a college student and have to return like 10 books. I asked whether they have something cheaper, and some guy who works there gave me a horrible look and literally turned away. Choose a different ups if youre not a billionaire who cant afford their prices, people who work there would be incredibly rude to you if you ask them a single question.
Most of the folks who work here are reasonably nice, but very inefficient. The entire store is dirty and cluttered, which reflects that inefficiency. Ive visited several times in order to deposit a USAA check, and had a success rate of about 50%.Today I attempted again and waited for 20 minutes while they very, very, very slowly helped ONE customer before me. When they finally got to me they had a variety of issues. For example, guy couldnt log in, got help, and a few minutes later when help came, evidently the first guy had the caps lock on so his password wasnt working. Ridiculous. Then I was told that my check couldnt be scanned at to call USAA. They did not offer to call USAA themselves, they just pawned it off on USAA. I was annoyed, so I said that I had been waiting 20 minutes only to be told my check couldnt deposit and had to listen to them loudly defend themselves (again, not once apologizing). They wouldnt take responsibility for their slowness or their equipment not working and just tried to make me feel bad for being annoyed.
I used this office to get two apostilles. They did a great job.
Great fast service thank you Ms. k!
Very nice and kind people, and the service is priceless!!!
The only UPS store i go to despite having one around the corner from where I live in Harlem. The people are courteous and ensure your packages are delievered in a timely fashion.
Cluttered and overall atmosphere is a little sketch, but on the outside the entire area is like that, this stretch of Fulton in particular. Felt like I was in an unfurnished commercial space with a semi-disinterested guy just sort of standing there minding his own business and not his companys.Employee wasnt particularly helpful but he did answer the right questions -- probably could have done with some customer service training..
This place doesnt look much, but is one of the best ups location in manhattan, never had a problem.
Beat this for service! I was walking up to my apartment building one day last week and overtook a UPS guy also heading for the door and struggling to carry a large box -- large enough, I thought, to be the new Samsung, curved-screen 49 3D TV I had ordered a few days before from Cutchfield, a company in North Carolina that offers free shipping on all purchases.I asked the man if the package he was carrying was for me and, when he responded with my name, I simply took one end of the package and together (over the objections of my doorman) we carried it up the front elevator, into my apartment,, down the hall and into our master bedroom, where we have set it up and are enjoying the heck out of it.I know youre probably not supposed to tip UPS people for outstandingservice, but when it happens right in front of you, that has to be an exception, right? Anyway, Im glad I did.You can be sure I will never forget that deliveryman -- or the company he serves. Bravo to both!Robert T. (Tim) Metz, New York City, NY.
Do not come here to print!Price is $0.67/pg for B&W, and you only discover this after you have committed to being charged $3.50 for the use of the computer you must open you files on.Price is $0.14/pg at Fedex location a block away, and you dont have to use a computer terminal that costs money and time.
Great service. Efficient staff, packages always arrive on time and in good condition, convenient hours.
Had one bad experience, but the county clerk knew the UPS store specifically for the volume of work it does. My second experience was great.
Several times already, I’ve been there st 8:00am (opening time) and nobody’s there for 10-15 minutes. I no longer use UPS unlessnprovided with a pre-paid label as a result.
It can be a wait if there are a lot of people shipping at the same time. Otherwise, they are very nice and helpful. Good to have them in the area. Open Sunday is a PLUS!
Very helpful and speedy expedited passport processing. I paid more than I wanted to, but got my passport quicker than I expected, which was a relief. Thanks to patient and helpful staff of this location.
Customer service is the pits. They were adequate at their job but the attidude needs adjustment. Chewing gum while talking to you, sour faces, they look like they couldnt be more miserable.
Wonderful experiece calling the people at UPS Store Nassau Street, they are very helpfull, and also considerate with my pronunciation, good people, you can tell from their voices. Congratulationes if you go there, hope you find the good response as I did. Thanks
Be careful with this store since they might steal your stuff. I mailed the iphone through this store and it get stolen somewhere. Only they partially recover ur stuff. Can you imagine they only paid 600$ for a brand new iphone 7 ? avoid them at all
Do not take passport photos here, ever.My photo taken here failed the official photo quality test: Reasons why photo failed: Image may be out of focus. And I waited for at least 20min in line and paid $38 for 2 photos + a digital version that didnt even meet the standard. Absolute waste of time and money.
I love this store.. Its so helpful when it come to shipping and packing notary services, The workers are helpful and clear about the service that they offer.. I will be going back.. So All the Negative comments That are up here are not true at all.. So Please dont listen try it out yourself.. Thanks Guys!!!!
This store has always been very helpful and fast when I have taken packages to them. All my packages have been delivered without any issues!
My Amazon return process went fast and smooth. The staff is very helpful and friendly. I highly recommend this store. Thanks!
This place does not offer receipts for drop offs and they are required to do so. The lady was very firm on not giving one and I do not recommend coming here to drop off packages.
Standing outside in freezing cold waiting for store to open with a giant package I cannot walk back home with the box - they are late to open and rude
Wow. Finally a reliable and efficient UPS store. I walk 15 minutes to get here simply because they are the best.Highly recommended
TO START MY REVIEW I WANT TO SAY THAT YOUNG MEN IN THIS LOCATION ARE SOOOOOO KIND AND HUMANLY PROFESSIONAL! MY LOVELY FRIEND RAYMOND IS A DARLING! HE REALLY HELPS WHEN YOU COME IN AND BELIEVE ME THESE GUYS HAVE LONG DAYS TO WORK! I AM A NEW MOM AND ALWAYS PRESSED FOR TIME THEY ALWAYS SAVE MY TIME IN THIS MODERN WORLD COSTUMER SERVICE IS ALMOST GONE BUT THESE BOYS SO KNOW HOW TO MAKE PEOPLE SPECIAL!!! PLEASE COME IN AND ENJOY!
GREAT POLITE PROMPT & PROFESSIONAL SERVICE.
This place is small, but has many services to offer like UPS shipping, passport photos, shipping/mailing supplies etc.You never wait long for asistance (i think the longest Ive ever waited was 1 minute) The customer service is on point and friendly.
The folks there went beyond the call of duty getting an apostille for someone in NY, when the county clerks claimed a perfectly valid signature didnt match their signature online, taking the new signature around to the right offices in record time.
The print job we requested was delivered in a day, even with little notice given. Thanks to Tani and all the folks at the store for turning it around quickly!!!!
Employees were really sweet and helpful :) my customer said shipping was very fast as well! Thank you!
I hope there is zero star option! Terrible service, missing mails all the times, we had a box there, missing items all the time, plus no way you can get hold of anyone to help!!! NEVER open your UPS box there.
The service was far more than expected - received documents in one week. Highly recommend
Great customer service! Raymond is the best ! Quick and reliable ! And they do all sorts of customer printing, in a short turnaround if needed.
Went to get some stuff notarized. Very fast service. Although there were a few people waiting to mail stuff, they appeared to be processed through pretty quickly.
Dedicated and friendly professionals. I was promptly attended and accommodated by the wonderful staff. I will gladly walk the extra blocks to enjoy their efficiency and friendliness.
The most competent, versatile, honestly-run business of its type that Ive experienced in 40 years of business. Plus, they even answer the telephone with a Live Earthling.
This review is for the passport photos service only.The passport photo made on 11/2/2011 was rejected by the passport office due to low quality. (shadows on face). No wonder, they make photos using a pocket camera. I wasted time, money, had to redo a photo in a normal place, almost lost my trip tickets.
The service at this location has always been perfect, fast and friendly - I actually enjoy the shipping task at this location.
Great experience, had to get a document notarized, very quick and friendly, one of the best UPS store experiences Ive had in the area.
Advertised as open at 8am. It is currently 8:07am and the gate is still down.
This is a great ups store- they always help whenever we have any needs and always offer the best solutions for shipping and notary- I highly recommend using this ups store
Incredible customer service. Gabriella completely saved me and really went out of her way to do so.I cant thank ups and especially gabriella enough.
The staff on Nassau Street is very professional and helpful. We use them a lot and will continue using them.
Been my neighborhood UPS store for Years now. they will pack and ship for you so you dont need to do anything but bring the item.
Very friendly person helped me out. Got done with two of my packages in less than a minute. But your mileage might very.
Went to go ship a box it was quick and to the point.
Phenomenal speed turning around an apostille for a NYC birth certificate.
Avoid...Go to USPS! It s expensive and the people inside do not want to help you particularly on Wednesday afternoon. This guy was so impolite and careless that they should let him go.
I know that wait was long, but they were super nice and I had to leave a package and theyve been great about it all. Super nice.
They were so helpful and extremely accommodating! Every time Ive ever been there, my needs were met and exceeded!
Very unreliable location. Make sure to call first because They dont actually open at 8 am despite what the sign says. There is a line of people waiting outside and its 8:20 am. All of us will be late for work of course.
I needed a local notary, and they had one on staff. He was very friendly and helpful, and got the job done quickly. Thank you.
Ups is outstanding with there shipping, I will be using them much often👍👍 they get 2tumbs up😀
Nothing very special about this shop. The service is OK. Will have to go there again. I hope they had better services. But one of them is very helpful.
Great Service, quick turnaround on all their work product. I was especially happy with their Apostille services.
I love going to this location.Everyone is friendly, knowledgeable and most efficient at everything they do.I wouldnt change a single thing.
Excellent service!! Offered great support to mail awkwardly shaped package at a good price.
Extremely accommodating and they do everything from passport pix, notary, printing jobs and oh, they even ship packages - Thanks guys
Needed an apostille seal. Great service! And an email confirming ship date. Worth the trip from Jersey.
Computers outdated and half working. Rude service. Had to pay $7 for 4 b/w pages to print.
So helpful and attentive and fast - Time is money!!
Apparently pictures CANNOT be taken without shadows. News to me! Waste of time and money. Dont go there for passport pictures unless you want to waste time and money
The people in this store are very efficient and helpful. Hopefully I can find the direct phone number for the store in order to find out whether its closed or not.
Ive always had a good experience. Close to my office, fast and helpful employees!
As always the best service
Great service every time I go to this branch. Employees are very helpful and the location is convenient.
Easy drop off for amazon returns. Great and fast
The people here are great and they always have awesome music playing. A little home away from home
Terrible service. Terrible management. Avoid this place at all costs if your package is important to you.
Nothing to complain about. Do their job efficiently. Sometimes might open late thought.
Listen i lost my id did anybody came this building claim to be me please call authority on them i didnt give anyone else permission to used my name in any formal and fashion at all
Friendly neighborhood UPS place
I needed a document apostille, and the staff was very helpful and knowledgeable.
Very accommodating and since it is in our neighborhood, convenience as well.Thank you and have a great day.
Great service. They offer lots of services also. Come see for yourself!
Great service at this location. Thanks!
Tani knows what he is doing; very professional, quick and pleasant to deal with!
Excellent staff and service. They will get by business everytime!
Didnt have to wait long and the staff was professional.
Very swift customer service.....👍
Great place, friendly, nice, well serviced location, very helpful, etc.Tani rocks too
Very good about checking mail for me as I am always out of town..
The gentleman who helped me was amazing! XOMB
Great service! Fast, friendly, and stress free.
Quick, reliable service and the staff is always super friendly!
Excellent service
Its ok
Contrary to what the door says, this shop wasnt open at 08:00.
I thank ups for their top notch service.
Great customer service... friendly and helpful
GREAT UPS LOCATION AND GREAT PEOPLE TAKING CARE OF YOU !!!!!!!!
I find the worker are polite and courteous
Very friendly and extremely helpful!
Greatest Friendly People Super Service and assistance!
I love this place because the service is great
Always helpful and and wonderful warm staff
The store owner Tony is awesome.
Short wait, super nice and helpful.
Excellent customer service and execution.
Great. Service
Very good
Very helpful, friendly & professional
Great every time!
Quick, courteous, and professional.
Very reliable service
Very helpful and quick
Total reviews rating 4.2
199 Reviews for The UPS Store 2023:
Review №1
2022-06-28Amazing service! Answered quickly the first day I reached out and let me track the whole notary process. I live in Florida and needed an apostille for a NY document. It would have taken MONTHS to do everything by mail and I would have missed an important deadline. I was wary of just entrusting anyone with private info, so I went with UPS. UPS came through and delivered my document 2 weeks before my request and were always available to answer any questions. Amazing staff. Excellent Notary service. Highly recommend.
Review №2
2022-04-14I am at a lose of words. I have never seen such precise timely friendly and most of all understanding. I am abroad and needed my Apostille done ASAP. I connected with Kenny at the office and he spoke to me like we were friends and cared about my concerns. He heard in my voice how important this is for me and did everything in his power to get my documents swiftly. I am truly amazed and the Nassau Street UPS team is truly the best and Kenny….you the Man! Thanks for everything
Review №3
2022-03-25Not only does this UPS location not take care of their packages under their supervision, they also take no responsibility for lost packages and failed to properly report misplaced packages when they were the known shipper, resulting in undue damage and loss of property. This store is thoroughly unprofessional, and visiting them/attempting to ship with them is a waste of time. They do not not properly respond to lost shipments, deny responsibility and are being reported to the BBB as a result.
Review №4
2021-11-25**update 11/8 in response to owner’s comment**I called UPS STORE customer service, they have confirmed that if a customer specifically requests a receipt, there is no reason why a store would not provide it and this is bad customer service.They have now flagged your store and you should expect a notice from corporate, given that I repeated asked for a receipt and was denied even when I was the only customer in the store.—-This location refuse to print receipts, claiming it is the busiest store in the area (I was the only customer in the store and they still refused).Huge legal risk they are placing on both UPS and the customer, just putting that on the record.
Review №5
2022-07-11The most arrogant service I ever had. I have a 30 pounds thing to return with a prepayed label. I asked the gentleman there if he could scan this and return it. He said I should wait in the line with a prepaid the label. I waited in the line for 20 mins, then the lady said I need to put the label on so they will ship it and asked me to pay 5 dollars to do. She said the prepay fee only includes the shipment not the label, and she said she need help other customers if I don’t want to print it. If you guys need extra money, just say it. Don’t try to hide extra cost to disgust people. Be decent and polite to your customers.
Review №6
2022-06-29Incredibly kind, helpful, efficient folks working here! I had imagined major headaches with the Apostille process, but everything was handled quickly and without a single issue. I was a little skeptical about the processing costs, but I received my Apostille 20 days after beginning the process in the store, and totally recommend this service. Thank you!
Review №7
2022-04-13I honestly cannot say enough good things about my experiences here. The staff is extremely knowledgeable, courteous and professional. I trust all of my postal service need to this store.
Review №8
2022-04-04This place is a rip off. I saved the shipping label on a USB and it costs $6 for the employee to open a file on a USB plus $2 a page to print. I opted for the cheaper version which was $2 to use the computer for about 5 minutes, however, the computers are garbage (they look 20 years old) that the first one didnt read my credit card and the second one didnt recognize my USB. I ended up wasting 20 minutes and $6 without printing or shipping anything. I wont return to this location.
Review №9
2022-04-28So this review is not based on UPS delivery services or the customer service. However, it is in regards of a scam. Well my opinion is that it is a scam. I called this specific UPS store to ask if they do notary services and they said yes. Ok great. I then asked if they also do for affidavit of birth certificates. They said yes. Ok awesome. In order for someone living/residing in the US to get married outside the country you have to get certain documents appostilled which will allow your documents to be valid in that country. I specifically asked them if they also do apostille services and if I can do it myself or it has to be through them since this document was actually in spanish. Whoever i spoke to said I would have to do it through them and that the cost for such document will cost me $200!! Nope not kidding. I previously had some other documents notarized and apostilled through the country clerk and the department of new york state and it cost me $3 dollars a notarized document and $3 dollars for the certificate of authorization and $10 dollars a document to get apostilled. I had 2 documents. Everything cost me 32 dollars for those initial documents. I ended up going with my gut and sending in this last affidavit with the spanish birth certificate to the department of new york and guess what everything cost me $16 including notary and certificate. PLEASE PLEASE PLEASE STOP LYING TO PEOPLE AND CHARCHING THEM 200 DOLLARS for something that cost nothing! Educate the employees on this as well. Even if you want to charge a fee for the work 200 still would not make anysense! ANYONE NEEDING THOSE SERVICES AFTER GETTING YOUR DOCUMENT NOTARIZED GO TO THE COUNTRY CLERK YOURSELF.
Review №10
2022-08-14I requested the apostille service.1. taking forever to pick up the phone.2. cost is 200$ and takes about 4 weeks to get done.What kind of service are they providing?