The UPS Store in New York
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Location on the map
New York, New York County, New York, US
Site: https://locations.theupsstore.co...
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:10AM–6PM
- Sunday:Closed
The UPS Store in other cities:
The customer service depends on what side of the bed the clerk woke up, sometimes they are courteous sometimes they are the worst. They come as the please so don’t count on them being open by the times stated on the store front or times listed on google maps.
The female receptionist, African American lady, has the most rude attitude I ever dealt with USPS. The call center of USPS are great and very professional. But this lady seems uneducated when it comes to costumer service. Can she just work at the back and dont deal with costumers?
I dont agree with any of the negative reviews. I live across the street and am there at least once a week. They are always very courteous, extremely professional and helpful and know what they are doing. I never write reviews, and feel that they must have hundreds of very satisfied customers that just do not write a review. Do not hesitate to use this store!!!
Such wonderful and quick service. I littealy walk from the UPS from Murray location on E 34th where I experienced such bad customer service from the manager. This location’s service was quick and wonderful. Awesome service!
Terrible service. To quote the clerk when I asked for help because my UPS pickup didnt show up, I cant help you, I cant contact UPS, we sell packing peanuts. After a bit more condescension and total lack of interest from the clerk I left and I wont be back, there are cheaper places to buy packing peanuts.
UNORGANIZED! DIDNT SHIP MY ITEM FOR 5 DAYS!!!!!! STORE IS CHAOS AND A MESS.I bought an item on Friday to be shipped out. I was told the system was down and I would recieved an email later with the details of the shipment. I let it go over the weekend. On Monday I still had not heard. I gave them a call and they said they would do that it that day. Still nothing. On Tuesday I followed up again and still it had not shipped. At this point I am going to retrieve my package because I could walk it faster than what they are doing. They also did not tell me this would happen. I left with the expectations that my item would ship that night. It is ridiculous.
Incompetent and unresponsive to customer inquires. Incorrectly filled out an invoice for shipping to Canada and won`t really do anything to fix the issue. There is nothing worse than telling your customer several times that you will call them back and then you don`t. That`s not the way to do business.
I’ve been using this location for my business for years I’ve moved to another state four years ago and experience nothing but problems with either getting in touch with them (hardly ever picks yo their phone) or getting my mail sent when asked or sending it the wrong way. Overnight instead of ground service Very frustrating. Complained and wrote the owner Mark but never got a response. They don’t care period
The posted operation hours say they open at 8:00 am. I came today right at 8 and waited for 15-20 mins and they weren’t open yet. Make sure to call before you go to make sure they are actually open
Quick service for package drop offs (amazon returns via UPS) and notary. Has a couple of steps to go up into the shop
Came in with my some documents I wanted to have print need less to say my document look completely different on my phone than the computer the guy in store work on it for me and made it look very professional
One of the female employees is absolutely terrible I just called she put me on hold for 15 mins and then hung up on me and gave me so much attitude when I called back. Go to any other location but this one.
The store manager, Mark gave the most exceptional customer service. Extremely personable and helpful.Thank you, Mark!
Never open at 8 am, dont go until 9 or 10 or you will be waiting for 30 to 45 min
Lights off and door locked during posted business hours
The store says it opens at 8am. Showed up at 8:30am and it wasnt open. No sign mentioning a holiday or anything.
Came in first thing and the system wasnt working. That stinks, but the guy was jerk about it.
Excellent customer service, not just nice but informative as well.
Charges $5 PER BOX to drop off USPS
The worst!! Lied about pick up, totally useless.
Really friendly people and helpful ..happy whit the service
Closed at 8:34am on 1/11/19
Service is as friendly as Ive seen in NY.
Great 🙃
Never opens in time!!!!!!!!!
Slow slow slow
Total reviews rating 2.6
36 Reviews for The UPS Store 2023:
Review №1
2022-02-10Many upper East-Side UPS stores may look the same, but given that they are...franchised, they vary greatly in their pricing and level of customer service.Yesterday (2/9/22) at Store # 1083 (East 65th Street; between First & Second Avenues); I was charged $16.06 for the printing of a 12-page color document. At the conclusion of the job, when I asked why I was being handed back pages that were in...Black & White, I was told that had I wanted the output to be in color, I should have MENTIONED IT EARLIER; at which point I (presumably) would have been told that the color printer“ wasn’t working ”. My response was that the document was in color, so I expected the printout to be...in color. I mean, who wouldn’t ?What followed was a nasty, heated argument in which I insisted that I was being cheated, while the store clerk denied any wrongdoing and childly parroted my words.Today (2/10/22) I returned to the store, handed back the pages to a different employee and was given a full credit. I then walked over to store # 5899 (East 73rd Street & Second Avenue), and in no time at all had a very nice man print the same 12 pages -- in color – and all for only $12.93.Whoever manages these two locations: kindly take note.
Review №2
2022-02-02It’s 9:05 and the store is supposed to open at 9am. Lights are out and nobody even inside. Line of people waiting outside. Guess they just come to work when they want to?
Review №3
2022-07-26Couldnt take a package cause they were at max capacity... What kindve delivery service does that. Terrible place, terrible staff
Review №4
2021-07-24Dont understand the bad reviews. I have had excellent experience making Amazon returns here. Staff is patient, friendly and efficient unlike the UPS store on 73rd and 2nd which is much closer to me.
Review №5
2021-01-06I don’t write reviews ever, never felt the need to, however I came across the reviews below while looking for the number to call this location and felt the need to review.I visit this store quite often for Amazon returns mostly and have never encountered any rude or “attitudes” coming from the employees. I usually go Saturdays and am always helped by the happy bubbly young man who never has an issue taping my boxes for me or helping explain to me how to redo an Amazon return.When I’ve gone other days I have been helped by the manager and she is also nothing but kind. I have been witness to a few situations where CUSTOMERS escalate issues and are 100% in the wrong yet the staff always handles themselves professionally. The best UPS Store in the neighborhood. Go to the one on 62nd, 72nd or if you truly want to experience bad service.
Review №6
2020-12-23Last week I went into the store to return a rug. The young man behind the counter was not only unhelpful but unprofessional and condescending. We had a few questions about the return and received nothing but attitude. When we paid an extra fee to have him tape the rug, he said we had to leave before he taped it up or we could have a refund. This was the worst customer experience I’ve had in quite some time and the last time I use this store.
Review №7
2019-04-30They deserved no star! I went to this store because I needed to print a page and sending immediately. I told the clerk I need to send a document get it signed, so I need the return label too. The clerk couldnt print the address right and print it couple of times. Then he went to fold the second envelope and put it inside the first one. Who fold an official document envelope!!! Just a little bit common sense. Finally, he put the return label inside the first one. I came home and checked UPS website realizing the envelope he used is not the reusable ones. I went back to store quickly asking him to fix his problem. He yelled at me that no such an envelope exists and told me to leave his store. I asked him to give me the envelope, so I could go to another UPS store and get it fixed. He refused. 1. They are incompetence and dont know their own service. I dont know what is it that they are selling!! 2. They are rude as other mentioned. I ended up paying $83 and he didnt do the job right!!! Just stay away from this place!! Go to USPS!
Review №8
2019-12-14Was just at this store and the guys are fast, efficient, and super friendly. There was a line when I arrived. Normally I would have walked out, but i could tell the line was moving quickly. I was in and out of the store within a few minutes!! Great service!!I will never go again to the UPS Store on 64th and 2nd. They are rude and slow.
Review №9
2022-05-02Google shows open, but theyre closed until 10:30am.
Review №10
2018-01-26Useless, trust me, use another UPS store. 1) I called and confirmed they had my package then went in and claimed it was not there. Asked them to look around and after ugly looks and complaints, they eventually found it. Apparently it wasnt in the system. 2) I dropped a package off and it sat there, per the tracking for a week. I called in and they said we ship everything. I said prove it and tell me when it shipped in your system. Their response: Everything ships and we have no system. Call the 800 number. Completely unaccountable.