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Amazing service and extremely professional. Rosa patiently guided me through the process of shipping two packages and returning an Amazon item. She made me feel very secure about sending my fragile packages with UPS. Will be returning for all my packing needs. Thank you!
Breanna and Jerry from the UPS Store on Ditmars Blvd are two of the most exceptional professionals I have ever encountered. Their welcoming personality and valuable expertise help promote an excellent customer service experience. I applaud their work ethics and teamwork dynamics as they had relentlessly sought viable solutions for my specific shipping requirements. As a result of my experience with them, I will continue to entrust and direct all of my organization’s delivery requirements exclusively at this location. They really do work well together. Thank you for your service.
TARA IS EXTREMELY RUDE AND DISRESPECTFUL!!!!!!! TERRIBLE SERVICE. Find a job that you like TARA
The Customer Service was great! Big shout out to Breanna who was very patient with all of the things I was bringing in to send back to my work company. She even customized a box for a green screen I had to ship, which at a previous UPS Store they didnt even consider doing. Great Customer service.
I was having a lot of anxiety about shipping some expensive glassware to my cousin in Wisconsin. Brought it all to this UPS Store and Samir and Dylan took care of it all. They were so friendly and accomodating. They made the process very easy and alleviated all my anxieties. I left there confident my items would be securely packed and would arrive safely to their destination.
Really great store. Conveniently located.I was helped by Breanna. She was super knowledgeable about rates and shipping options. She packed up my delicate items and had me out in 5 minutes. Amazing customer service. Will continue to use this location for shipping.
Rosa was excellent! She knew exactly what I needed and how I wanted my item shipped. She made it so easy for me. This location has fantastic customer service and the shipping was totally reasonable! Thanks Rosa! See you soon!
This is a great UPS store! Jerry and Rosa are diligent and really good people. We had such a fun conversation. It actually brightened my day to meet them. Oh, and this location has parking, BONUS!
I don’t often write reviews, but I have to after Rosa and Samir offered amazing customer service today. I’ve been to a lot of UPS stores and this was the best experience I’ve had. Thanks to both of you!
Best UPS store! Jerry is extremely patient and helpful. In and out quick! We actually have a UPS store next to us but travel to this one just because the staff is more professional and super quick.
Worst place to be, went to return Amazon package with amazons digital label. They never accepted it by saying I need to put the item into another box. I told them it came like this and they showed an attitude that I am lying. The girl who was helping along with the manager are very rude and disrespectful. Later I was able to return in another UPS store. They wasted my time and energy.
My experience here could not have been easier. I had a few things to return to Amazon and another company. The person who helped me was so efficient and quick, I was in and out in under 5 minutes. My only small complaint and the reason for only 4 stars as opposed to 5 is that no employees in there were wearing masks.
Went there to print just one paper and she was like it’s gonna be a $5 when other UPS store charge only 50€ o $1
Always a great experience here. Wonderful customer service when returning packages. Breanna and Rosa were very helpful and timely when I come in to print materials. Highly recommended this location!
On Monday 12/21 morning I brought in two packages to be shipped. I paid for 3 Day service so that the packages would be delivered by Christmas. The woman at the UPS store created the labels, accepted my packages, and took my money at 11:05 AM. When I checked UPS tracking I found that both packages had not been given to the driver until Tuesday evening and were scheduled to be delivered on 12/29.This UPS store held on to my packages for 32 hours before sending them out!AMENDED REVIEW: I based my belief that this store delayed sending out my packages on the scan posted on the tracking website and the fact that numerous UPS customer service agents told me that the delay was the stores fault. During a lengthy phone conversation, Samir, the owner of this store, assured me that the packages left his store on the same day I brought them in and that the delay was at the UPS hub.This issue has been one, big mess. Everyone Ive spoken to has given me a different story, its hard to know what to believe. I must say that Samir seemed genuinely concerned and very professional. I believe he is sincere in his desire to provide good service to his customers. I have changed my rating to reflect that.
Any time I walk into a UPS or any other type of mailing service, I absolutely dread it because most of the time the people working there don’t want to be there and frankly I don’t either, BUT let me tell you: I walked into this UPS today and was utterly shocked. Breonna and Jerry are truly the NICEST people ever and you can tell genuinely want to be there and have fun doing it. They are so good at what they do and I hope they are getting greatly compensated and appreciated for what they do. They made an experience like mailing a package memorable and if that’s not a gift within itself then I don’t know what is. Jerry and Breonna are rockstars and I’ll definitely be going back.
I use this UPS location for all my shipping, online returns, everything. The store is super clean, in a great location, and the staff has always been very friendly and helpful. (Thank you for today especially, Rosa!!!)
The store is clean, the staff are beyond amazing and knowledgeable. This location is so different from other ups because the staff are very friendly, fast, kind. I was in and out and provided excellent service. I made 2 returns and shipped out items less than 10 minutes. I will be back soon and recommend anyone to visit and be greeted with respect and knowledgeable people. Common sense is not that common now in days ;)
Jerry and Breanna are amazing. One of the best experience I’ve had when it comes to shipping. Definitely use this location for shipping, not worth using the Post Office any more, especially with everything being slowed down.
I dont have a printer so I called UPS and they said I could bring a digital image off the label to a UPS store and the store would print the label. The woman at the desk wanted to charge me $5 to print the label on top of the shipping charge already paid to UPS. She claimed this store was not affiliated with UPS so they charge $5 to print labels. I went to Mail Boxes & More just around the corner and they happily printed the label without charge and did so with a smile.
My experience at this UPS location was unlike any other. The store was clean, the workers were friendly and attentive and the service was speedy. The associate explained the amazon drop off process and was very informative. I look forward to using this location more often!
Jerry at the front desk was extremely helpful, very professional and understanding. My time at this UPS store was quick easy and painless. That’s how it should be.
This is the best experience Ive ever had at a UPS store! Mail places tend to have rude employees who just want to process your order and get you out of there. This place is so different! The staff are so friendly and immediately greet you when you enter. I have never had to wait in line (that could just be because its a new store and not a ton of people know about it), but even if I had to wait, I wouldnt mind because the employees treat you very well. Cherisse and Semir (if I am remembering their names correctly) were absolutely awesome and helpful. Thank you for serving the Astoria community so well!
The staff is so friendly and very helpful. If you have any issues go to Rosa, Jerry, or Breanna. They’re so amicable and their level of professionalism is spectacular. They are fast and efficient at what they do.
I just visited this new UPS store location; it was very spacious, clean, and the staff warm and helpful. They quickly helped me put through an amazon return and made the process super easy. I will be going back there for all future UPS needs:)
This afternoon on April 01 2021, at 1:20pm I passed by this location to drop off some boxes, when I come to the cashier where this girl was attending her phone, I stood in front of her and she saw me but she had her phone making a personal call, talking to her friend and looking at the pictures that her friend just texted her, she finished checking the pictures, to ask what I wanted, continued her conversation and barely wanted to attend me. It was so unprofessional and disrespectful that I will never go back to this location, she was not customer friendly at all, she looked very lazy and unhappy. Horrible experience I had today.
I never sent anything out to a manufacturer before and Jerry helped me out with everything from the shipping label to tracking. Made everything fast comfortable and easy. Appreciate you you guys!
Service here is very good. They’ll help you with everything you need and make shipping a very easy process. Rosa was very kind to us and helped us a lot!
Scheduled a notary service last night for 11am this morning. Walk in only to be told that the notary “quit a couple of days ago” and then to go to the bank three stores down. If there was no notary, why would they continue to allow you to schedule? Why wouldn’t they call the appointment when they open to let them know it wasn’t available instead of allowing people to come to the appointment they think is scheduled. Terrible.
This place is great! Good service from my experience. Some things are a bit pricey though like printing shipping labels or using the computer but otherwise, I find this place convenient and helpful.
Great new store. Quick and efficient. Jerry is an exceptional employee who made the process of my shipment incredibly easy.
One of the few UPS stores with parking lot.👍🏻
Rosa and Brianna were extremely helpful! We had two extremely large boxes that were falling apart and they helped us get sorted and the packages on the way!
I am constantly in this UPS store. They are all wonderful and helpful and friendly. Breemee especially was so great!
Came in today 06/14/2021 around 1:15pm two young lady’s Rosa and breanna were very helpful great conversation and made my first time doing Amazon returns extremely easy ... you guys rock will be back
People are nice but they charge for everything. If you want to print something in black and white it’s $5. Absolute robbery
Had to ship some packages that required detailed info. and assistance. Both employees Jerry and Briana were so helpful and very accommodating and friendly. .
Had to return an item for which the original box was thrown out. They repacked it while I waited. The staff here is courteous and the stores location very convenient.
Awesome Experience with Samir ! Got my job done within 2 minutes! Best UPS in astoria. come here and get your stuff done !!
Great experience very personable best ups store ive been to. Breanna & Jerry are great employees and take their time and made it a fun experience
Walk in and Jerry took very good care of me. He help me from Start to finish on shipping stuff back to my house.
Jerry was amazing at the UPS store ! Made our service fast and easy. Best store yet !
I’m so glad this location opened close to home. The staff are extremely friendly and helpful and make it such a breeze anytime I need to ship something out. Thank you!
Horrible horrible horrible experience i had came to this store ready to ship my items came across a young man with his mask down talking to me COVID still exists two he looked as if he was out it KEPT CHECKING HIS PHONE he just seem as if he didn’t want to work i then payed it no mind continuing to ship my items and he asked me for my number 3 times as if he kept forgetting the number i usually come in the morning and the two young lady’s are always helpful but this just doesn’t fit with me i loved this store and even wanted to become a regular but after this sorry this store lost a customer!!!
Breanna helped me out today, so sweet, and quick easy service. Nice and clean store too.
Totally awesome experience and the staff is genuine! Will comeback anytime. Rosa and Jerry are awesome!
2 times I was notified my return didnt make it back to its destination and my refund reversed as a result.
Very kind and experienced staff, super willing to help and assist! Breanna and Rosa were amazing ❤️❤️
Awesome service! Jerry has helped me out so many times! Thanks for always helping me out!
On the website says that they have public notary. Once you get there youll find out that they dont.
Amazing staff! Love this place. Great addition to the neighborhood, especially Rosa and Jerry!!
Saturday October 3, both workers were 40 minutes late, front door were open, bit nobody was there for until.9.40 am. Just walked in with a coffee like nothing
Jerry and Rosa , make me feel like I’m at home when I come in the store !!They’re amazing !!!
Brianna is so helpful and informational along with jerry thank you so much for helping with my business paper work.
Rosa was incredibly helpful and quick! The whole team here is unbelievably helpful!
Excellent customer service, made my day so much easier. Very appreciated
Great customer services. Polite informative and down right fantastic
I always come here and Rosa and Breanna are always so helpful and fast!! Thank you so much!
Had a wonderful experience with the help of the attending gentleman Gerry, good lock
Jerry is the man! In and out in 2 minutes. Its not possible to think of a way to make things easier for the customer.
Breanna and Rosa were very helpful. Very convenient and clean!
Recently opened UPS store...very accommodating, helpful & friendly! Go visit
Charging for a strip of tape. Really? Every other ups store I go to, they do it without charge.
Breanna and Rosa were amazing and extremely helpful!! Went above and beyond!!
Breanna and Jerry we’re very helpful, friendly and professional.
Breanna was very helpful great conversation love it here will be back
Every time I visit this store everyone is very professional and helpful
The people are very helpful dont waste your time and know what they are supposed to do.
I always have a great experience when I go to this location.
Best ups store in Astoria. Made shipping quick and easy
Even on Sunday, this team working like a clock. Super service. Thanks guys
My favorite local UPS location!!
Fast, friendly, couldnt ask for more!
Jerry and the whole crew here are amazing
Breanna was very helpful positive attitude
Breanna was very helpful great service
Great service.
Super convenient location and always really helpful!
Awesome service; quick & easy.
Staff was wonderful and so helpful!
Great team ! Hard workers!
I love workin with y’all
Jerry was super helpful
Extremely overcharging for boxes and printing.
Awesome service by Jerry
Fantastic Servuce!
Kind and Efficient
Total reviews rating 4.4
97 Reviews for The UPS Store 2023:
Review №1
2022-07-24I generally dont have any issues with this place and have been coming here for awhile to take of my shipping needs. However, that being said, after my most recent experience with one of their workers I wont be using this location anymore.I came by on a Monday morning to drop off a package that was ready to be shipped and it was completely dead, just two workers. I wasnt greeted at all even after being pleasant and saying good morning. The one woman there rudely just says go over there, thanks and said she had things to take care of. Shouldnt be working in retail if you dont know how to treat people respectfully. And seeing how it was completely dead, she couldve taken 2 secs to scan a package, but otherwise couldnt be bothered.
Review №2
2021-07-10I had a great experience at the 4310 Ditmars UPS store processing a huge order of Amazon returns. Jerry was friendly, warm, efficient, and clearly very experienced with all things UPS! He made the process stress free and easy!I am thankful for his help and I highly recommend this store!
Review №3
2022-05-08The most bad experience with UPS stores I’ve ever had. Employers aren’t doing to help you at all, they are going to charge you $5 for a printing paper , even the duck tape u have to buy if in case you will need to return a package and it’s not closed. Zero cooperation with the client. Super weird people …..They don’t care and the answer is, *the owner policy* that’s it . I’m never going to use this location for my shipping anymore.I suggest definitely go to another location.
Review №4
2022-08-20This place use to be great but lately they hired the wrong people for the job. one employee especially who seems to be unhappy with what she is doing, speaks to costumers with disrespect....it feels like she is always on the fire mood. I managed to get her name (Tara). I will definitely not use this location anymore. too bad
Review №5
2022-05-28Let me save you the details of the he-said-she-said -Ive had a bad experience here more than once, multiple times costing me extra. I recommend you alternatively go to the place down between trade fair and Steinway whenever you can. They are much more helpful in actively trying to save you money and are much friendlier.
Review №6
2022-08-10The owner is very nice but unfortunately hires the rudest staff. I wouldnt go to this UPS unless you want to be treated rudely by an employee. I know hiring is tough but to be so rude to customers shouldn’t be tolerated. Sad to see a hard working store owner look bad because staff is lazy and annoyed to work.
Review №7
2022-05-27Charged me $10 to pick up a package with a fake handwritten invoice taped to it. The employee tried to argue that its a UPS policy to charge customers for picking up a package from UPS stores. I would stay away from using this store since they extort their customers for money to pick up packages.
Review №8
2020-09-21Beautiful brand new UPS Store location located within the Berry Fresh Supermarket Shopping Complex. It’s in between Walgreens and Matrix Fitness Club. The place is brand new and the employees are friendly and very nice.
Review №9
2022-03-26This place is great. People are very helpful and friendly. I showed up with an item to ship and they did the rest. Amazing.
Review №10
2020-09-25Great UPS store. Super clean, safe, organized and spacious. All the staff are so helpful, attentive and friendly.