Delivery
Yes
The UPS Store in Rensselaer
Categories
Location on the map
Rensselaer, Rensselaer County, New York, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 518-283-8877
Site: https://locations.theupsstore.co...
Site: https://locations.theupsstore.co...
Opening hours
- Monday:Closed
- Tuesday:8:30AM–7PM
- Wednesday:8:30AM–7PM
- Thursday:8:30AM–7PM
- Friday:8:30AM–7PM
- Saturday:8:30AM–2PM
- Sunday:Closed
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Comments (39)
The Asian woman who supposedly manages the store has not a care in the world if your packages get damaged. I had fragile this end up stickers all over my box. She just drops my box on the concrete floor, wrong side up!! When I said something to her about handling it more carefully her response was Why? Others will do that .What a horrible person. Although I know The Store is separate from UPS, I havent used UPS since.
They just dont go together very well with amazon, amazon is on top of their customer service, ups staff is on the bottom. I wish they would raise their customer service experience or quit partnership with amazon.
I had a damaged package that UPS Corporate denied to pay for, and the staff at this location fought for me and got corporate to do the right thing and pay my claim. I also go in often to use their other services, and the staff is always friendly and professional and very helpful. Could not ask for better service in my opinion.
Line out the door. Why arent more people working the desk?
The woman who measured my box inflated the measurements to increase the cost. I caught this when I measured it myself in front of her.She still denied the true measurements. She also will add the cost of extra Insurance to the bill without asking. (I’ve dropped off with this person before). I use ups a lot and noticed that mailing from this store always costs more.I took my box and went to the fedex store in Menands 4 miles away. Cost comparison on a box to Florida:Ups $74.FedEx ground $59.Same box.Buyer beware of the ups store at 279 Troy road.
I dont understand why people here are so rude. Every time I go in my transaction is treated like such a hassle even when theres nobody else in the store. Ill drive the distance next time and go to a different store to avoid the attitude. You dont have to ruin every one elses day just because you dont like your situation.
These guys are always friendly and try to get you in and out. Good location though parking is not great. Overall 5 stars because the people here are so helpful here.
This store is awful. I asked for services that are on the UPS website and the owner said they dont. Other associates are friendly and helpful.
Our staff is very reliable and very friendly.We accept everyone that comes in and we do not turn people awayAnd we answer any questions so youre satisfied with youre visit.Our store does not control our drivers!?
I alway do returns here and I have never had a bad experience except when the owner Lee is taking care of my items. I felt like I was inconveniencing her.
DO NOT USE THE USPS MAILBOX HERE!!! I left a Christmas card with a gift card in it in the mailbox and it didn’t even make it to the post office. Really shady stuff happening here!
Very friendly .and on time with delivery.better then FedEx
I had drop off package 📦, I found this ups store location on google map, I don’t now her name, but she’s so friendly and kind, customer service, speed, quality of information, and helping people = 5star & big thank you.Thanks 🙏 🙏 🙏
Nice place, helpful staff, been here after times. Not a bad experience.
Fast and efficient service. They were very friendly and helped me get what I need done so I could get on my way with ease.
The best ups store!! Friendly and very knowledgeable staff. Im more then satisfied.
Staff was nice and helpful for my shipping.Suggest better way for packing and it was great.
It sucked horrific threatening poor customer service women green haired and pink very disrespectful
Quick even when the line was to the door.
Horrible employee tells me if I dont like it do not come back . so I will never come back or use ups ever again
Unreal! Ive called this place like at least 15 times today to get some prices on different items to ship. Not one time has anyone picked up the phone. UNBELIEVABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Great operation and wonderful people!!!
Dont go by there in online hours. Online said they closed at 7pm, just drove a half an hour to find out they closed at 5.
Friendly staff always great to deal with. Never a problem.
In and out, got my package shipped with no wait. tons of parking available
Very considerate of my time, my money, and my parcels.
Excellent staff. You will be answered all your questions.
Amazing people very nice. Great service.
Fast and courteous
Total reviews rating 3.3
39 Reviews for The UPS Store 2023:
Review №1
2022-04-23Great service! I had two Zappos boxes and didn’t know which was which. The gentleman was great, opened the box and confirmed to avoid issue. Super friendly too! Thanks UPS
Review №2
2022-04-30Staff always courteous, and make it so easy to ship. Excellent customer service!
Review №3
2021-11-26For N. Greenbush store 5323, Employee 187998. I always go to this UPS store and have a great customer service, everyone’s very friendly and helping. Recent experience with employee 187998(According to receipt) was great, again very friendly and very patient. Usually people would get annoyed with all the extra wait time and if the questions are repeated or don’t speak english fluently (like my dad) but he treated him kindly and patiently, wonderful customer service. Appreciate it.
Review №4
2022-04-02Friendly staff. This UPS store is my go to one and the staff are always very friendly.
Review №5
2021-03-06Ive only had positive experiences here, whether its dropping off something Ive pre-packaged, having something boxed and shipped or picking up packages that are waiting for me. I cant believe some of the other reviews as Ive never had any interactions with a rude employee, whether the store is jammed or things are at a lull the employees here have always been super courteous. I usually deal with a petite lady or a tall gentleman whos name has slipped my mind but starts with a J and both are exceedingly polite.
Review №6
2020-05-11Rude, impatient, inconsiderate. They dont care about helping, just processing the transactions. Worst part is they dont even do that well. Have lost numerous packages. One of the times I had to pay shipping. They lost the box and they did nothing to try to find the package it was solely up to me to call the receiver and try to get them to ask the driver and I couldnt do much other than wait on hold with corporate numerous times to never get anywhere. So needless to say I lost the item- $100 and the shipping $20. The money is one thing but to have no concern or empathy for something that was totally up to you is pathetic. Hours always incorrect also. If Amazon would switch to Fedex I would be thrilled.
Review №7
2021-04-29Back at this store at 8:30 a.m. and missing work because I got here at 7:00 p.m. last night to drop off one item that wouldve taken less than a minute and the woman inside locked the door on me and then continued to fight with me through the window and tell me they were closed. Great customer service.
Review №8
2020-05-09Kindly update your hours - drove from closed UPS in Albany to Rensselaer as it was listed as open until 3pm. Its not open at all on Saturdays. Wasted trip. Watching customer after customer try to enter the store, too. Also, No Mask No Service signs on UPS doors arent exactly customer friendly; most other businesses have better signage than that. Disappointing.
Review №9
2016-01-08UPS is the worst mailing company in the world! Customer service is absolutely horrible! I ordered a package from Amazon with two day shipping. It did not arrive in two days, they attempted to deliver it for the first time on the third day, but no one was home. Without my permission, they decided to bring it to a UPS access point the next day. After the package arrived at the access point, they said that I had a week to pick up the package before it was returned to the sender. I planned on picking the package up the same day of delivery, but instead, stupid UPS decides to pick the package back up after being at the access point for less than 6 hours! By this point, I was furious, so I spent my evening on the phone with UPS trying to figure out how to get my package that I should have had for over two days by now. The customer service was HORRENDOUS, absolutely no help! This morning I log into my email and I have a message from UPS saying that theyre returning my package to the sender because the receiver refused delivery. WHEN DID I REFUSE DELIVERY?! If anything, I was doing all I could to receive this item that Ive already been charged for! Ive never been more disappointed with any service in my life! DONT USE UPS. Use any other mail carrier available. Youre probably better off using a carrier pigeon than using UPS.
Review №10
2020-07-27I tried, for a 2nd time, to have UPS to return the package to the sender. It came to our address, but we are not the Returns Department for whatever that name is.The UPS store in East Greenbush just ushered me out of the store, no manager on site, package thrown back at me because I refused to take it back. The young brunette behind the counter pushed the box off the counter at me as I turned to leave, then the blonde came from behind the counter, picked up the box, & tried to get me to take it back. As I tried to take a recording of it, the blonde put her hands on me in an attempt to usher me out, telling me it was illegal to take their pictures. Then came the threat from them to call the police. I said go ahead as they were the ones harassing me while I was asking them to do tbeir jobs & return the package to the original sender. The blonde girl proceeded to throw the package in the trash can outside of the store,, where anyone could pick it out of the trash. Even though our address is blacked out, it can still be seen. Customer service is well below par, and I am still thinking about filing a police report myself for putting their hands on me!