Delivery
Yes
The UPS Store in Staten Island
Categories
Location on the map
Staten Island, Richmond County, New York, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 718-980-0700
Site: https://locations.theupsstore.co...
Site: https://locations.theupsstore.co...
Opening hours
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:9AM–5PM
- Sunday:10AM–3PM
The UPS Store in other cities:
Comments (53)
Absolutely the worst experience ever! If you want to be treated like a dog than I highly recommend this location. I am next online and the man behind the desk “Joe” gestures with his hand to hurry up and says “come on“ instead of professionally calling on me “next customer please “. We got into an argument over it in front of other customers and instead of him apologizing to me he was defending his actions. He really should be embarrassed. I definitely won’t be back! Do everyone a favor and quit if you’re so miserable!
I have been going this particular USPS site for a while now. I have only had good experiences. The staff there are quick, friendly and try to get you in and out as quick as possible. One of the workers, Joe, helped me last time I was there. I had to return numerous items to Amazon. He was polite, friendly and had my items packaged up and ready to ship within minutes. Great office.
I have been dropping off package here for USPS pick up and had no problem.I understand that there will be no receipt but because I can track it via online, and I have been doing it for a year now, i had no problem with it.only this time my package went missing.But over all staffs are accommodating and nice :)
I am a high volume package customer who is treated well, and has had a positive experience over an 18 month period. The staff is organized, friendly, and fast. If one person is working the counter, it is sometimes Difficult for them to handle clients when the store suddenly becomes busy.It is my opinion that the clients are often inpatient and become easily frustrated with the slightest wait time, expecting VIP presidential services at the expense of the peace of mind of the employee and the other clients in the store.Overall the service here is excellent. I visit three times per week during peak traffic times.
It was my first time at this location. Im giving one star for customer service. I was rung up by an employee wearing a hoodie. I walked up to him, said good morning happy new year and he didnt look up nor did he answer me back. No manners!! Very rude and unprofessional.
Do not ship your items using this store. They are a complete scam. I shipped a package using international shipping. I paid $200 for expedited shipping. My package got lost. When trying to get reimbursed for the package that was lost, this store failed to follow up with Corporate so that I could be reimbursed. Worst experience ever. Always told me that they’d call me back when I reached out to them. They’d never call back. They acted as if the money that was being reimbursed was coming from their own pocket. After some time, my claim for the lost package was voided and I lost $200.
The worst. Rudest staff. Avoid this place. Go to Postal Connection 1365 N Railroad Ave
Had to ship a very large, bulky item to Florida. The young man that was working there was very polite and patient and helped me lift it. Many people had come in after and they took care of them so fast.... There was a problem with the card I was using and the young man was really polite and patient...
Has been a quick in and out experience. Just the way I like it.
Look at the line + there is people outside….One employee at the desk
Always a bad experience , when the pandemic started the manager didn’t seem to be willing to work always making rude comments when people tried to ship their packages, I think he didn’t want to be there but that’s not my problem. I told him to tell his boss that he rather be at home. We as clients don’t have to deal with rude employees. Very poor customer service.
Took an envelope there that was an Amazon return. I had to pay $2.18 for them to print out a shipping label. Thankfully, Amazon reimbursed me for the label. I was using a QR code, but their scanner couldnt read it. I had to call Amazon, they saved me. Sad state of affairs, UPS being the premier shipping company in this fantastic country we live in.
Woman who works there is rude. Overall the place is unprofessional. They charged me $2.00 to put an inch of tape of tape on a package that wasnt sealed well. UPS, I hope you are reading it. If you dont improve the service there, I will take my business to FedEx or USPS and encourage others to do the same.
Very unprofessional staff. They are very rude, and not knowledgeable about all the services and shipping protocols. I had a very negative experience in this store. The guy who claimed to be a manager was extremely disrespectful, mean and screamed at me even though I was his customer. I will not come back here again.
Two times in this store in the ups to notarized papers , in they never available for notarized
White male was extremely rude to customers and people calling in. I couldn’t believe what I was seeing. African American Gentleman was nice & helpful.
Walked out!!! I was trying to get a passport picture done and the employee was rude as heck, I asked to see the picture and he said it’s fine! Let me decide for myself bro!! The picture was horrible and had weird green blotches on it , going to cvs instead.... mind you he cursed me out while I was leaving. unprofessional and miserable as hell
I’m here since 8am, now it’s 8:15am and no one is here - the location is locked. On the outside ours of operation is states opens at 8am on Fridays. Great way to waste my time in the morning before work.
Never had an easy experience here. Will not attend again.Notary public is routinely late and disheveled. Some of this locations licensing is out of date and they sent me to Travis Ave location to complete shipping. A crapfest all around.
I’m just giving 2 stars because some of the afternoon shift staff are nice and friendly.....but rest of the staff are horrible and have nasty attitude one of them is always wearing a hat don’t know his name
Rude owner. Yelled at staff. Tried to argue and yell at me. Very unprofessional. I walked out and went to a different store. Try going to Richmond ave store
Good place to drop off packages, since its in a mall parking lot you can stand right in front without worrying about getting ticket for a quick in and out drop off trip.
They don’t pick up the phone for days and when they do they don’t answer simple questions, they’re rude and then they hang up on you before they even answer. Very unprofessional and rude. Will never use again
They are ridiculously slow here..they play around more than help customers..the lines are literally all the way to stop n shop..worst place..they need better management
Terrible costumer service, they are not polite or have manners, it’s a shame it’s the only UPS store on the neighborhood
I brought in a package that was a Amazon return and they wanted a 2 dollar service fee to tape the envelope closed. What a a bunch of rip off artists
Sha is the sweetest woman I’ve ever met. Always super helpful! Love when she’s working!
Do not use this location for shipping packages ,will generate a tracking number then workers will not give to UPS driver and your item is lost forever, impossible to get any insurance money back ,avoid at all costs
Had multiple visits here, used the notary, dropped of pre labeled packages and even purchased shipping labels, never had an issue. Call in advance if using the notary.
The UPS employees are so helpful and Im so grateful for it because I was worry my packed wasnt going to arrive on time .
Horrible experience. Staff were rude and unfriendly. Will never go back to this location.
Never had an issues with this location. Guys are always helpful.
Dropped off an ARS package, spent all of 5 minutes inside. Store is in good order.
A very convenient store to go to. I’m satisfied with the customer service.
I’ve paid for 2 days delivery and the order came after 1 week .
Good service. The staff knows what theyre doing.
Bad service, Lost package. Rude representative. Hang up on me. No help
Trash place and not safe to do anything there
Terrible experience the manager is very rude
Very fast service
Great service
Friendly staff
Concerned... 😕
Total reviews rating 3
53 Reviews for The UPS Store 2023:
Review №1
2022-02-21Iv been to this ups store multiple times, the staff are always nice and willing to help. Today I forgot my phone in store and got it back from two gentlemen from ups store. Big shout out to these two gentlemen thank you guys so much :)
Review №2
2022-04-28DO NOT SHIP YOUR PRODUCTS AT THIS UPS. One of the employees stole a very expensive pair of shoes and shipped an empty box. They claim they can’t review camera footage. UPS Store corporate seems to be aware that this location is under investigation for MULTIPLE thefts.
Review №3
2022-03-26Quick and easy if you’re returning an Amazon package. They get you right in and out and you don’t even have toPrint the return label because you can scan it off your phone.
Review №4
2022-05-27They were easy to work with and they’re very reliable and I will comeback again soon for turning in our packages.
Review №5
2021-08-19Came in on Saturday 8/14 to ship a number of large cartons long distance. Joe was the employee who helped us. He was very helpful in making sure the boxes were sealed securely and gave us great service. He labeled all the boxes for us, gave us all the tracking information and did it all with a pleasant demeanor. Great job!ThanksAndrea & Fred S.
Review №6
2021-06-27Came here to drop a package only to be told it was a usps package. The associate was nice and said he can still take it but couldn’t give me a receipt. I called two days later just to verify when usps picks up at the location to be told we don’t know they never come and we have a huge pile of packages. I asked if I could pick up my package being he has no idea when they will pick up. With that I was hung up and disrespected. Called corporate to have an email sent that not only the store owner can access but employees. Still waiting on a call!
Review №7
2021-11-03I arrived at the store at 6:57 pm and the door was locked. I asked them to open the door so I could as a question the employee screamed at me saying goodnight. I asked if there was a drop off box for envelopes the employee continuously screamed at me through the door and used a slur. Extremely poor customer service with anger issues.
Review №8
2021-11-15Have dropped off and picked up packages here and had no problem. I made an appointment for notary online and told they dont do it anymore, told to go to Forest Ave. What good is taking appointments.
Review №9
2022-01-02Every time I go there staff been very friendly . I have no complaint even when, there s a long line and people are agitated they still stay professional .
Review №10
2020-10-19In all fairness to the wonderland cs review, the employee called next several times while myself and many other people waited patiently behind you, but you were busy on your phone.The staff here does a wonderful job. Been coming here for years and will continue doing so. There always seems to be a line, but they get them out quick, quick, quick!