The UPS Store image 1The UPS Store image 2The UPS Store image 3The UPS Store image 4The UPS Store image 5The UPS Store image 6The UPS Store image 7The UPS Store image 8

Categories


Phone: +1 315-736-0200
Site: https://locations.theupsstore.co...
Opening hours
  • Monday:8AM–6:30PM
  • Tuesday:8AM–6:30PM
  • Wednesday:8AM–6:30PM
  • Thursday:8AM–6:30PM
  • Friday:8AM–6:30PM
  • Saturday:9AM–3PM
  • Sunday:Closed
Edit info

Total reviews rating 2.9

48 Reviews for The UPS Store 2023:

Review №1

2022-07-07

Do not ship anything from here if you want it to actually leave the store. Brought 2 speakers in to get shipped. They sat there for 2 days before the kid decided to ship them. Only 1 has now been missing for 9 days. Not sure how you lose a 90lbs speaker that cost over $1,400. Not to mention the one that did arrive Did not even get shipped from the store until the date it was suppose to arrive. Try to call the store to find out whats going on. Nobody ever answers the phone.

Review №2

2022-04-29

I came in with my son at 4:30 on 4/29/22 and the gentleman was alone dealing with a difficult customer but helped her handle her business. He chatted with me and explained that people called in and was extremely busy alone. He did the right thing and was calm as people began to poor in. This gentleman needs a raise. I don’t know him but clearly he’s a good employee that needs to be rewarded for his environment.

Review №3

2022-08-03

Horrible service, walked in 7-23-22, two people in front of me, one employee at counter. finally he yells out something and a kid comes from the back area, looked like he just woke up. instead of taking care of customers he stands there asking if he can get Tuesday & Wednesday off next week. Finally after 20 minutes of waiting he picks up the scanner and scans a code on my phone and printed out my tracking number and receipt, a 30 second task. As of Thursday 7-28-22 the tracking number shows no movement yet. Did I also mention the condition of the store ? What a mess, boxes thrown in piles, packages everywhere, floor, counter and piles. The floor looks as if it hasnt been vacuumed in months. UPDATE...My package that I sent out on 7-23-22 is still at the Utica store listed as label created, not even on the way and says the delivery date will be provided as soon as possible. Today is August 3rd, the package has been sitting there 11 days so far.

Review №4

2022-04-19

Package never was traceable even with routing number. Guy working when I went in had a friend sitting near the empty boxes with his feet up. I’ve called and emailed several times. No answer. Still don’t know where the package is. Will never use this place again.

Review №5

2022-07-19

Something I shipped was returned to me without explanation. It also contained another customers package inside of the box. On another trip to this store, the door was closed even though I came during business hours.

Review №6

2022-08-20

Zero stars actually. Twice Ive returned items at this UPS Store and they were not received. Both times the employee took my package and tossed it on a pile in a way that clearly indicated they didnt give a you-know-what about anything. The employees at this place are just terrible.

Review №7

2022-07-09

Apparently doesn’t operate according to published hours. An employee unlocked the door 50 minutes after posted opening time, didn’t address the parking lot full of customers, and entered/locked door.

Review №8

2022-07-25

Very nice staff but no drop off box and never open at 8am like store hours say

Review №9

2021-12-15

Someones package was brought to my address on accident so I thought I would be able to leave it with her to have the driver correct the error but she wouldnt take it so their customer could get his items delivered properly. She was rude when I was trying to do the right thing. Go to a different shipping service.

Review №10

2022-07-18

Store opens at 8:00. At 8:43 no one was there. Three cars waiting in the parking lot.

The UPS Store in other cities: