Kerbside pickup
Yes
The Wine & Liquor Outlet in Lockport
Categories
Location on the map
Lockport, Niagara County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Phone: +1 716-434-4700
Site: http://www.twandlo.com/
Site: http://www.twandlo.com/
Opening hours
- Monday:10AM–10PM
- Tuesday:10AM–10PM
- Wednesday:10AM–10PM
- Thursday:10AM–10PM
- Friday:10AM–10PM
- Saturday:10AM–10PM
- Sunday:12–6PM
The Wine & Liquor Outlet in other cities:
Comments (199)
Great selection of win and liquor, great prices and very good customer service. Cant ask for much more.
Great selection, great prices.
Best prices and selections!
Very helpful staff but a little light in choice relative to other local places. Prices were good and I’d stop again in a pinch. I’m more a fan of the larger stores like Premier and my local place in North Tonawanda.
Great selection and prices
Omg...they had a variety of everything there!
Its a liquor store. Massive selection. Great prices.They check you out in a friendly manner.5 stars because... Liquor?
Always have what Im looking for.
We were asked by 6 different employees if we could use assistance finding anything even though it was extremely busy the day before Thanksgiving. We were in and out of the store with our purchases in less than 15 minutes. Kudos to management and courteous employees!
I recently went to the WALO to see if I could get some boxes for my upcoming move. I asked the gentleman at the counter if they had any and was pleasantly surprised when he pointed to the literal wall of boxes for the taking!! But then, he proceeded to tell me that they were TWENTY-FIVE CENTS A PEICE!! (For empty boxes that would otherwise be THROWN AWAY!?! Amirite!?!) Dont get me wrong...I have ZERO issue paying for something...however, in this case -- & I dunno know if its just me (and every friend and family member Ive told since) -- but that just seems a bit like highway robbery to me!! But, they do have every right to do as they wish... ANYWAYYY, I digress! I just know where Ill be getting my boxes from next time!! 😉👍
Great prices and the best variety of liquors and wines!! The staff is amazing as well! There is always someone on the floor to help you. If they don’t have what your looking for they will get it!!
Hi my name is Miss Nikki j the little lady with the cane.( Yankees) I like to thank wine and liquor outlet especially their employee ALEX !!!! ALEX is always so kind and always has a smile. one time I came in there and I need some help seriously Alex knew exactly what to do .( Thank you for having an employee such as Alex. If you guys are looking for great customer service and friendly atmosphere owners who actually remember you when you come in and when youre in a tight spot truly understand love this liquor store. going there you need any help just ask for Alex and theyre also Linda and theres another young lady who came in here and listen to my little Viola story and I appreciate you a million but again my hats off to Alex!!!! PEACE ☮️ 1LUV❤️
These prices cannot be beat
Nice selection and ok price but you are on your own, customer service poor, no eye contact, no floor help, one word answers, mostly the word no.Sure, quick check out is nice but, no smile or thank you or able to answer any questions. Both older women working act like they are not being paid to be there. Very rude and definitely not customer service oriented or happy to have your business.
Great selections and great service
The wine and liquor outlet in Lockport has great selection and prices. Would have given it 5 stars except you cant check their upcoming ad until the day it starts. Wish they would post it a couple of days ahead.
Great selection and great prices!
Great selection of wines. Quite a variety of liquors also.Update April 22:. Still a highlight the trip. Excellent selection of wines and liquors.
Had no problem here was asked immediately if I needed help and just wanted to check things out so found something I wanted and checked out.
My wife spends an hour or more there before we make a purchase. We have been married 35 years and she has never had a drink. She likes the displays and the aromas and the staff. Very convenient store and low, low prices.
Very helpful staff
I was greeted as soon as I walked in. I received help, and recommendations while shopping. It was a very pleasant experience. I will definitely be back.
Excellent everyday pricesI go put of my way, like 20 minutes past another liquor store because they have everything & you wont find better prices or nicer ppl.
You want it? They probably have it. Helpful staff, great selections.
Not very happy with this store. The floor looks like its been abused for 50 years, i grabbed a bottle of junior johnsons moonshine and the jars were very dusty, i looked at some of the wine bottles and other bottles in the store and they to were very dusty. The manager was not very welcoming or nice. The prices aren’t the best here. I will be taking my business to the walnut ave and wrights corners store from now on, they have better prices and are nicer.
Prices same as smaller liquor stores, surprisingly? Cashier was not pleasant, and didnt like inquiries about prices! Other staff was friendly and helpful.
Very helpful staff. I was impressed that staff stopped what they were doing to walk me over to find the special item I was searching for. Great customer service.
I shop here pretty regularly and they have great prices usually good service but today I was met with one of the rudest cashiers. In a time like now we should be more understanding and respectful but instead I was pretty much told if Im concerned about a virus I shouldnt be shopping in the store. Mind you I was very well protected with ppe. It was my last trip out for a long long time and I asked if I may remove my mask outside 6 feet away and got met with resistance. This is an airborne illness removing my mask within 6 feet would cause me to be exposed and increase a possibility of getting it. They do not practice safe distancing at this location and you will be told to remove ppe equipment from your face. Not shopping their again. Good luck everyone stay safe
There was a young woman in the store today browsing. Without a mask. I called to her, she ignored me. I brought it to the attention of the staff who was unwilling to intervene with her and rude to me - I was certainly not wanting to cause a scene, but I expected that an employee would approach her - even with a cloth she could cover her face with. I have been a respectful client for many years. This was absolutely unacceptable behavior on the part of your staff/management and until I know that your protocols are consistent with the current LAW, I will never do business at your establishment again.
Busy place, prices and selection average but you are on your own, customer service poor, no eye contact, no floor help, one word answers, mostly the word no.Sure, quick check out is nice, but seems to be their concentration, leaving potential sales out the door.
Excellent selections for whatever youre looking for. Wine, liquors, mixers they it all and at good prices. Staff very helpful
Reasonable prices & nice selection, but the staff are always rude & unfriendly, and today is the last time I will do business in this store. I had my teenage son come into the store to help purchase wine. I grabbed the gift bag & he walked up & placed the bottles on the counter as he helped me figure out if both bottles would work in gift bag. I was rudely asked how old he was. I told the cashier that he was my son and gave her his age. I offered my drivers license & she rudely said she did not need it. I explained that he was helping me as I had both arms in braces. I paid for my purchase & she sharply snapped he cant carry it for you. Before I paid for it, my son took the wine to counter as staff members behind counter starred at us. Not a word mentioned. After the purchase is made, cashier said I can have someone help you, but he cant. I politely told her I have someone in car who could help me. Unbelievable! They definitely lack in customer service. Their store policy is farcical at best. A policy that allowed a teenager to carry two bottles of wine throughout the store, but not out the door. I am happy to take business elsewhere.
Great prices and selection. Helpful staff and quick check out.
Wide variety. Soso prices.
I agree with Karen who said Reasonable prices & nice selection, but the staff are always rude & unfriendly, and today is the last time I will do business in this store. Ditto. I have been a loyal customer for more than 5 years and spend well more than $1000/year here. Today, I was hoping to exchange a bottle of wine. I had purchased two bottles of it about three weeks ago - I opened one a couple days ago and did not care for it. I bought back the second bottle today, with the receipt, and was told that it could not be returned. There is nothing at the cash register that explains the return policy and nothing on line, either. The manager, Laurie, explained that they do not take returns because they are unsure of whether or not a customer might kept it under extreme hot or cold conditions, which would have spoiled the wine. OK, I get it and I cannot argue with that, and I respect that. I asked Laurie if she would consider giving me a 10% discount off another bottle of wine, as a sign of good will towards a loyal customer, and she would not. I asked her if she were willing to do anything at all to alleviate my dissatisfaction, and she was steadfast in her refusal. Bottom line: because Store Manager Laurie would not even consider giving me a 10% discount on a $12-$15 bottle of wine, the hard-working owner of the store not only lost a loyal customer, but hundreds of dollars in future revenue-- all because a manager didnt feel that it was worth $1.20 - $1.50 in gross revenue to keep a loyal customer happy.
Nice store. Pretty varied selection - lots of top shelf and above liquors, good mix of mid and higher end wines. Staff is knowledgeable and helpful. Good location on Transit Rd/RT 78 makes quick trips possible.
Its a liquor store, I get that...my friend was left leaving uncomfortable and disgusted by some of the patrans here.
Great place to get your liquor staff is very helpful. Dennis not only found out what we wanted but ordered what they didnt have for us
Best prices in WNY!Great customer service!
Great selection need to take debit cards as a form of payment.
Boasting the largest wine and spirits selection in the area, Wine & Liquor Outlet is where most of this area has to go to buys libations. The pricing is average for near Lockport; however, its far less than most city stores. The staff is ever-changing and can be less than friendly at times. But the options here are truly (almost) endless.
There were a lot of employees, but none offered help. Compared to Walnut Street Liquor the prices were high and they dont give free gift bags or wrapping like Walnut Street does. That will be my last visit there unfortunately.
Very helpful and friendly staff. They always have what you want, or guide you jn the right direction to find something new!
There was a product out of stock every time I went in. I asked about it and they put me on a list and called me when it was in stock. They went above and beyond. I will definitely shop here in the future.
Ive only been here once but I love it. Everything is sorted by category in each aisle and the staff are present and willing to help
Prices are always well below other liquor stores. Selection is wonderful. They even have the Johnson Estate wines from Westfield, N.Y. that i love. There is always someone there that asks me if I need help. Shopping carts available right at the door. Discounts on cases. I go there a vouple times a month.
Great prices however each time I have been here the cashiers are downright RUDE and unwelcoming. Will not be spending anymore money here and will take my business elsewhere.
Prices are great and they always have tastings on a busy day. Only drawback here is the manager who is extremely rude as you can see from the other reviews, and she only hires people who share her unpleasant demeanor.
Best wine & liquor prices in the area, even better than that place that starts with P & rhymes with Kashmere. Theres a Valu right next store so you can tell your wife you gotta go to the hardware store 😁
This isnt their fault but why does the state of NY close liquor stores so early?? The employees were friendly, pushy for the wanting to help me bt thats because of the store closing time.. I had to rush. I dont even drink that often and the 4 other people that walked in at the same time as me were in and out so I was being difficult. I wont be back....til next year...
Huge. This place has all the alcohol you could imagine, huge selection of liquor and wine. They even have moonshine pickles and other types of moonshine. Airplane bottles and such. Good prices as well and always check ID have had no problems with this place.
Great selection and good prices. Always worth the ride.
Good selection, Great prices, friendly helpful staff
Great selection , nice prices and helpful staff. What more could you ask for
Great price, selection. Check out is not over friendly but efficient.
They claim to be thr cheapest in town but I think other places like Butlers in Tonawanda and Queen City Liquors in North Buffalo are comparable if not cheaper.I wrnt out for a good sale Item and it wasnt even on sale anymore. The regular price is higher than other places.If you live nearby, maybe its worth it. To road trip, no.
We always shop at this place to refill our bar at camp. Today we had to get a couple items to help last the long winter before camp opens in the spring. Very good buys.
Large selection of both wine & spirits Good prices ,helpful friendly staff
Great prices and friendly staff. Nice place to stock up your bar and not kill the bank.
The staff is always very friendly and extremely helpful. Definitely makes for an efficient and enjoyable shopping experience.
This store has everything you could need for your home liquor cabinet and is in a great location, convenient to supermarkets, DIY stores and etc.
Decent selection & prices... but no one ever says hello or can i help you find something, too bad.
Great selection & well organized! Easy to find what youre looking for. Very knowledgeable and helpful employees as well.
Great prices and helpful staffYou can just walk up and ask anyone a question and they will help you without any attitude
I would have given it 5 stars, except it was hotter than Hades !! As soon as I walked in it was unbearable. Get A/C or at least a few fans!!
This place has everything you need as far as liquor and wine go, plus the staff is very knowledgeable regarding the merchandise that they sell!
This place is great! Huge selection and low prices. Also, if you have liquor rebate checks you can use them there to pay!
Love all the selection. The staff is always helpful. Great place to shop!!
Very nice and helpful staff, great selection
Very helpful staff. good prices!
Rude employees. Store is dirty and old. All employees there have a bad attitude and are not willing to help. One of the workers gave me a dirty look the entire time I was there. I will take my business elsewhere out of Lockport. I will never return
Always well stocked with domestic and imported varieties of liquor and wines.
Pleasant, friendly and fast service for the holidays. And someone is always there if you have a question!
Incredibly low prices on liquor and great sales around the holidays. Always has a fully stocked selection for wine as well as liquor and very friendly staff. Small selection of pre-chilled wine and champagne.
Store is well stocked, price are the lowest in the area. The staff is always friendly and knowledgeable.
Great prices and fast friendly service if you buy a case of almost any thing you can get a percentage off.
Very helpful staff. I go there all the time. Prices are reasonable.
Good prices, friendly service, nice selection, but store is cluttered and a bit out of date.
Great prices, large selection, fast checkouts. Occasional tastings. Adequately staffed if you have a question.
Great selection & prices. A nice, clean store.
Best prices in western New York hands down
Great prices and super friendly staff
Cheapest booze in WNY...and great employees
So much to choose from it boggles the mind before even taking a sip.
First time and they were very helpful.
Competitive prices. Good selections.
Good prices friendly staff
Very large selection & reasonable prices!
If you want get good price for something special go there.I like it
Always knowledgeable and friendly staff, good selection
Great selection and prices, service is good to boot.
Very helpful staff! Thank-you! Tommy Sr.
Always clean and seems well stocked. Open until 11 on weeknights and saturdays is def a plus!
They are very helpful, there is a huge variety and reasonably priced. I use a particular white wine to cook with and they always have it.
Best selection of local ice wine and scotch Ive seen, cant beat the prices
Great place to go for all your liquor needs 😌
Customer service was great [floor and cashier].
Excellent prices and great selection.
Very good selections of items. Nice clean business store.
Always good prices and good service. They have a great selection of wines and single malts.
Excellent prices and variety!
Nice selection at good pricing.
I found everything I needed and there prices are reasonable.
Very knowledgeable staff, great prices, great variety!!
Like their stock ... the older woman with dark short hair and glasses needs a better disposition.
This is THE place to go in Lockport. Their selection is vast and deep and their employees are personable without being pushy. They KNOW their stuff!
This is a terrible business. My mom went in to buy something and I was just there, and didnt touch anything. My mom was told she could not buy her alcohol because I am not 21.The people who work here are also very rude and its not very clean.
Definitely the lowest prices around and staff very helpful and informative.
Great selection and awesome prices. Hello is always there to assist.
The staff there are really friendly and knowledgeable on the different liquors and wines. Havent had a bad experience there.
Hugh selection at reasonable prices. Convenient location. Great access.
Great selection and very helpful staff!
Im a long time customer. The owner and staff are fantastic 😊
Excellent customer service and selection!
Everything you need with multiple choices for each
Good selection, good prices and the staff is very helpful.
Very great staff and very good on pricingPlan on coming back!
Great store for what ever kinds of liquor, Spirits, or wine you are looking for. They are very helpful here at helping you find what you are looking for.
Very helpful staff friendly
They have a great selection on wine and alcohol. Friendly staff
Very Helpful employees and Prices cant be beat.
Great customer service and fast check out even during the holidays. Great selection of wines and liquor!!!
Great liquor store had everything I went in for. Great selection..
Helpful knowledgeable friendly reasonable
Amazing local liquor store. Spectacular staff and great selection
Good prices on spirits. Sales are worth the trip to Lockport
Friendly service, prices are great.
The BEST and LOWEST PRICE liquor store around! 1.75L Jack Daniels between $42 and $49...Nuff said
Staff very helpful to find that speciality liquor and fast checkout.
Prices are excellent and wow, they have everything.
Good place have all your need there .. I love to go there ..
Nice selection of wine and liquor at reasonable prices. The employees are very helpful and pleasant.
Love this liquor store, has a great selection.
This is the only place I go to get what I need, they always have it and its the cheapest around
Great customer service & good location
I love this Liquor outlet... Friendly staff and comparable pricing!!
Great selection and helpful staff
Nice place with a nice selection of items.
So many varieties. Love this place
Best prices in lockport large selection awesome sales
They always have what you need here.
Great selection of local wine. Helpful staff. Great prices.
Nice place / friendly people. Good product selection
Found two bottles of hard to get bourbon ive been hunting down. Great staff!
Large selection. Good pricing.
Total reviews rating 4.5
199 Reviews for The Wine & Liquor Outlet 2023:
Review №1
2021-02-14Very large variety of wines and liquors. The store is clean, and well organized, just look up at the signs. The employee was very helpful when we had questions about certain products. If your looking for late harvest or ice wines they are directly next to the register. They also have beautiful gift sets for several different types of liquor. I thought everything was priced fairly, I walked away spending more than I had anticipated. I live roughly 46minutes away and I will definitely make the long trip there again.
Review №2
2022-04-03Nobody has better prices. Excellent customer service as well. I asked about ordering a wine we liked that they dont typically sell and they were happy to order a couple of cases for us from their supplier.
Review №3
2022-09-05Staff is always very friendly and their pricing is great!
Review №4
2022-09-10Very reasonable prices with a friendly staff.
Review №5
2022-05-06This is a deceptively great wine and liquor store. Its tight quarters but they kinda have everything and at very fair prices.
Review №6
2022-07-10Will never go there again I bought a bottle, ask about orange flavor, showed it to me ,I then decided I want that and another instead .she said we dont do returns literally -2 mins later you sold me this bottle
Review №7
2022-06-17Great selection for fair price, kind staff
Review №8
2022-04-13Great wine selection and competitive prices. Knowledgeable staff. I frequently find something new and interesting.
Review №9
2022-04-15Excellent service. Great selection of the best Liquors and Wines.......Keep Up the great job. The Employees are awesome 🙏💯❣️
Review №10
2021-10-09Fantastic service - two people asked if we needed help finding something. I asked about two particular wines & he walked us over & showed us the exact wines we asked for. Kudos to the staff! Definitely recommend this store!