Kerbside pickup
Yes
Tim Hortons in Arcade
Categories
Location on the map
Arcade, Wyoming County, New York, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Highlights
Great coffee
Yes
Great dessert
Yes
Great tea selection
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Comfort food
Yes
Late-night food
Yes
Quick bite
Yes
Small plates
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Dessert
Yes
Seating
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Wi-Fi
Yes
Atmosphere
Casual
Yes
Cosy
Yes
Crowd
Groups
Yes
Tourists
Yes
University students
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 585-492-0247
Site: https://locations.timhortons.com...
Site: https://locations.timhortons.com...
Opening hours
- Monday:5AM–9PM
- Tuesday:5AM–9PM
- Wednesday:5AM–9PM
- Thursday:5AM–9PM
- Friday:5AM–9PM
- Saturday:5AM–9PM
- Sunday:6AM–9PM
Tim Hortons in other cities:
Comments (199)
The arcade Tim hortons is one of the worst Tim hortons in the country I ordered my stuff with two hash browns (wanted 5) and was told I’d have those hash browns with my order needless to say not only did I not get my sides with my order my wife wanted a pretzel bagel and got to ends and was furious I was very upset with my experience there and will not be going back anytime soon
Waited in drive thru line three days ago, with one car in front of me at 1:42 pm. It took 14 minutes to get one cup of black coffee, left drive thru at 1:56pm. Today I sat in drive thru line at 2:59-3:01, not a word from anyone. When I said “hello?” I got yelled at from a girl stating “look we are training in here and will be with you in a minute, alright!” Who talks like that to a customer ? I told her it was not alright and her response was “fine, what do you want then!?” I told her nothing and drove away. When I said it wasn’t alright, it was because of the words she used with the attitude behind them. Had she said “I’ll be with you in just a minute” I would have been ok. Utterly rude and disgusting treatment from someone in customer service position not to mention she SHOULD NOT BE TRAINING ANYONE! If zero stars were possible they would get nothing!
Good coffee and easy to navigate drive through unless you are the owner of a full-sized pickup. The driveway is narrow and the turns are too sharp to stay between the curbs. Its one of their compact stores so dine-in is very limited and so is selection. Ive only seen 3 or 4 employees which is problematic if youre on your way to work.
Usually no problems here, but 2 times I have order vanilla cream donuts and there is NO FILLING !!! Those are my favorite. And since I am on the road to Roswell , there is no time for me to turn around and complain !!! Very very unsatisfied !!!
The wait in line time is getting bad -- 7 cars in front of me and it took 15 minutes to get to drive up window and after all that time - they still got my order wrong
Tim Hortons in arcade is a joke Ive been there several times and they have not had what I order no Tim bits really
Smaller eat in area than most, but always clean, with friendly employees.
Who ever owns these Timmy hos out here need to get these places straight. Im sick of ordering a cold brew with espresso and getting home to find I have a ice coffee with fing whip cream. Im sick of being told the espresso machine is always broken at night. Im sick of being charged for drinks I dont get. Im The fool that keeps going back trying and hoping it will be right but never is. How hard is it to make a correct order? But $15hr right? What a joke. Oh Ive called and asked for a manager and they must not have any cause they are never available.
1 star for the supervisor Hannah. If you can’tWork under pressure don’t take a supervisors position! With a line of customers and the employees doing the best they could she was horribly rude and inconsiderate to her workers. Totally unprofessional. Step down if you as a super can’t work as a team with your fellow employees!
Product is good just like any other Tim Hortons.But several issues that need improvements as soon as possible.The drive through service is extremely slow. It’s a Saturday at 10am and I waited for minimally 8 to 10 minutes in line. Even when I finally made it to the speaker to order I waited almost 2 minutes for someone to come on to take the order.Second issue is the engineering of the way you exit the drive through. I have a full size pick up and it’s very difficult to make the turns with out entering the other lanes. Especially with a dumpster blocking the view. It appears to be a trend of poor engineering of drive throughs at most Tim Hortons but this one in particular is not user friendly.I do not like giving poor ratings and reviews but this had to be said.
Wouldn’t serve me in the drive through because I was on my bicycle. Waited ten minutes and waived and talked to the speaker. Nothing. I finally move out of line, and what do you know? Speaker works perfectly. Never going here ever again.
Everytime I go there this older broad burns my food and gives me additude. She also disregards anytime I ask to have my breakfast sandwich made a certain way. So now I just let her make it the way she feels like it. Which is usually somehow both burnt and soggy.
First off we waited a solid 10 minutes for our food, after waiting in the drive thru for 20 minutes. The young women on the speaker was rude and had absolutely no patience. We were made to go sit in the parking lot in wait, when the young women came out with our food she chucked it in our car and said have a nice day with such an attitude. You work in fast food for a reason. If I could rate this place 0 stars I would!
Struggled choosing 2 vs 3 stars. VERY long wait in drive through-25 minutes to be exact. We wouldve just left but there was no way out. Anyway, when we finally did get served, the workers were friendly and our order was provided correctly. Because of the long wait, we ended up ordering more than we originally planned to make it worth our while.
It was alright, first experience at Tim Hortons. I drink BRCC, so I wasnt impressed with the Coffee. The donuts were pretty good, the breakfast was the normal made in a microwave, priced like its fresh fare. Overall an average experience. I knocked a star because they had quite a few flies in the store.
Its a typical newer, smaller Tim Hortons. Seating inside was limited before covid19. Now its almost nonexistent. Of the three tables that were available, two of them were occupied each by a single TH employee, in uniform. We took our order outside and ate.Our order was correct, ready in a reasonable length of time, but we had to send someone back to the counter for napkins. Recommend drive-thru.
Made a pre order and everything was perfect and ready at the specified time. Thank you!
Swarms of flies inside. Came in for a quick bite, looked at the donut display and saw flies crawling on a few. Immediately wanted to barf. Told the cashier and he seemed like he couldn’t care less. Ordered a breakfast sandwich instead, it was very underwhelming. This was my first impression of a Tim Horton’s and I don’t think I’ll be going back to one ever again,
Slowest tim hortons Ive ever been to. I had to sit at the drive thru for 12 mins at the window for 1 coffee. Ended up shutting my car off. Never again.
Worse Tim Hortons ever!! People need to wear a hair nets and wash your hands!! OmgYou have a lot of workers but they need to get organized!! The owner should be looking at this store, just horrible!! I got two medium coffees, one black and one with two cream, cup was not marked and when I asked , it still wasnt corrected! You got the wrong person being a supervisor here! One guy kept touching his hair, then making drinks and getting donuts when I said something to the other cashier she said yea, they all do itDont they get inspected??
Some employees are rude, but the others make up for the rude ones. I usually go through the drive thru for my iced coffee, if theres more than 2 cars ahead of you, be prepared to wait for 20 minutes for your one coffee. If youre in a rush and theres a line, dont bother stopping unless youre willing to wait.
This Arcade location has fast service and is always clean inside. Only downside is that the drive-thru is very narrow and they often have machines broken down.
Tim Hortons has the best coffee by far. And dont forget to try the mixed berry real fruit chill.
Went through the drive through asked for an iced coffee. When I get to the window she handed me a hot coffee. I told the girl I ordered an iced coffee, VERY RUDELY the girl replied -“next time don’t say coffee just say iced.” What??? They have more than one iced drink. Social media is not going to be their friend when I get done. Never returning again. Customer service sucks
This Tim Hortons along with the many others in the area benefits from the dependability you can expect from the sameness in menu and food quality. Unfortunately, this quality is simply not all that spectacular. However, being a newer location this Timmy Hos is markedly better in environment than surrounding franchises. It has a smaller dining room than many but is very appropriately cozy.
Waited 18 minutes in line today for a terrible, smashed, burnt sandwich. The cashier didnt say anything to me at the window. Terrible service, terrible wait time. Ive had a lot of problems with this location lately. Disappointed.
Of the dozen times I have come to this Tim Hortons vs the Chaffee location, they have messed up my order EVERY TIME but once! It is sad when you cut customers off, talk over them, or simply just hear what you want. Last Saturday you couldnt get a dozen right when I asked for 3 kinds...I got 11 different..... Tonight I ordered a Mixed Berry Smoothie... you repeated back my order correctly yet still managed to give me a Orange Pineapple smoothie. You had a 50/50 chance of getting the smoothie right if you just guessed since you only serve 2 kinds ... 100% chance if you took the order correctly and paid attention. Hands down worst TH location. Its like the employees dont even care. Apparently neither does the management, because I see people complaining all the time about this location yet nothing changes.
Customer service was fast for as much ppl as they had in the drive thru and in the building my wife said a creepy employee was looking at her but All in all 👍🏾👍🏾🤷🏾♂️
They are so nice and very attentive to customer needs! I had a big order and they made sure I got everything I needed and that the order was correct before I left. Plus, they even offered to help me carry out my food. While I was waiting the one woman came up to me and asked me if i needed anything while I waited.
Stopped to get a hot chocolate & black coffee it was the SLOWEST tim hortons ever a turtle couldve been faster they need better people to service customers not very outgoing
Walked in at 9pm and place was filled with smoke, coffee was not hot and doughnut display had bare sections that stlii had dirty parchment. No customers inside and none at drive thru. It still took 10 min to get a LG DO and a medium ice white mocha latte
Slowest drive thru ever and they still dont get your order correct! Won’t be coming here anymore!
Perfect coffee. And very courteous and professional employees. Loved the food and services.
Terry and Maria are the best in the drive thru lane. Reasonably priced coffee.
I’ve gone to this location for two days in a row (because of a wedding near by) and had similar experiences. Quick service, friendly faces, and a place where people come to meet, talk, and enjoy your Tim’s. If you have the chance, stop on by!
Waited inside for 15 minutes before ordering, despite being 2nd in line. Waited another 5 minutes for 3 drinks and some timbits. There was a complete ineptitude from the employees. They were also out of eggs and potatoe wedges. Will not return here and will take my buisness to the Chafee location.
My son likes vanilla cream donuts and I have stopped on 5 different occasions now and all 5 times they were out....I can understand once maybe twice but 5 times!
Usually pretty accurate when it comes to my order. But I would say about 25% of the time I have issues but the food is the same no matter where you go. But you need to be specific with them. Theres a huge difference between toasted and lightly toasted.
I try to avoid this place in the morning for work but some days it’s hard not to if you need something quick. The only thing is when you go there they either screw it up, don’t have it ready or just are obnoxious and have to ask you multiple times. The one lady is so obnoxious its irritating and she’ll damn near throw the food and drinks at ya through the window. Shes just not pleseant to be around either cause majority of the time she’s bitching and yelling about stuff that I don’t need to know about as a customer.
They are always pleasant in there. But 5he Loaded breakfast wraps are not worth the $4.20. Better off getting the 2 for $4 breakfast sandwich.
We repeated ourselves 5 times to get the order and I was yelling the order in... my husband tried as well.... asked if we could just tell him at the window he said no we need to speak up. So again I yelled the order. Got to the window to pay and they told us to please wait in the parking lot they would bring it out... now we have been sitting here for 22 min . A joke! This is not the first time at all. We come back to try again and the same thing over and over again.
A new location. While extremely clean and the line staff are quick, the cashiers do not know the menu and are slow to get your order. Check your order before you leave, mine wasnt right.
This place just goes from bad to worse. They rarely get orders right. Sometimes we get 400 straws and others 0. Today I asked if they had mint tea and they said yes. I asked for it to be iced. I even said it twice. They handed me a hot tea. When I said I wanted it iced the employee said uh we dont have mint iced tea. Seriously? You clearly have mint tea and ice...combine the two and you have mint iced tea. Also they do maintenance on their machines at weird times. Their panini are rarely cooked all the way. Their coffee is super inconsistent. I may have to start going elsewhere which is sad bc we stop several times a week.
Literally the worst Tim hortons Ive ever been to. Only car in the drive thru and I have to wait 5 minutes before they even take my order then 5 more minutes waiting for my coffee. Twice in one day.. wont come back to this one.
9x/10 extremely slow service in drive thru. Dont know what the issue is.... All other Tim Hortons are extremely fast.
I went with my mother to have a good lunch. I ordered a grilled cheese panini and a parfait and an ice coffee he gave me my coffee and he got coffee all under the lid and my panini was under cooked the manager was very pleasant and gave us free donuts
Stop at 545 am and the grill tells us they do g open till 6 but yet there sing is on and online it says there open the girl could have been nicer about it but what ever we will just go to the other one
An OK Tim Hortons, pretty much the same everywhere, if they get my order right! It can be very busy in the morning time otherwise not to bad.
Our hot chocolates had no chocolate in them, they messed up my order they gave me 2 breakfast sandwiches even though I paid for 3.
Service was fast. But it was noisy. There was a big family their with little kids. But the family knew some workers there and they were talking across the room very loudly. This is not a quiet place to get some work done.
Nice to see a young man I believe his name is Rob management keeping this place running smooth he often waits on customers and often see him doing all kinds of postion from moping to sweeping even cleaning rest rooms to the dumpster area because he does,what ever it takes to keep the place runing smooth. ..they schould make him store Manger he runs a shift like it schould be hard but fair because he often leads by example not afraid to do any postion instead of hiding in a office as many management now adays does,...he is a asset to this Tim Horton location and a fair honest person in charge and always greets everyone he comes,into contact with a big hello and smile
Tim Horton - Arcade locations slow service. Ordered a panini sanwich....5 minutes. Unlike other timmies that are fast service. Visit here frequently..always slow.
Probably one of the worst Tim Hortons I have been to in the area, they rarely have what I want and one woman in particular in the mornings is extremely rude. Cant wait for the one in Holland to open so I no longer have a need for the one in arcade.
Every single time I’ve been there my order is wrong if you complain the manager at the time said my next order is free...but it was still wrong....make the drive 2 miles ahead to Yorkshire they seem like they’re more on top of things
Filthy experience. Cashier touched keypad, money and then her hair and face -- then handled food and coffee. Absolutely disgusting. Cross containmenation all over the place. Needs health department review.
Depends on whos working. Sometimes its perfect. Sometimes its completely wrong/undrinkable. Like playing roulette. 🤣🤣
Great service. Clean restroom and dining area.
If you arent in the drive through, be prepared to wait. And wait. And wait. And...well, you get the idea. Not worth the time you have to stand in line before anyone acknowledges your existence.
Great service! Fresh and tasty food....great coffee!
Awful coffee. Awful workers.
Every time I go there the coffee taste like water and creamer if you want a real coffee go to the chaffee
I missed Timmy Hos sooooo much! I love the Oreo iced capp. Lines are usually pretty short, and helpful/friendly staff!
Every single time I ask for a sweeten ice tea always come out unsweetened had to ask for extra sugar and still nothing and multiple time has got coffee in my drink
The drive thru was jammed up. The only reason I go there because the wife likes it.
Theybwere super slow. Didnt get the orders right. We had such simple orders too. Like a latte and a donut.
Customer service was not nice this morning. Breakfast food was cold. Coffee was good.
For some reason, the one in arcade was closed at 4:30 p.m. on a sunday.
It would be great if they would have what they advertise. (Mac n cheese and broccoli soup were not available.) This happens almost everytime I stop.
Only one person working the front counter. He had no idea what he was doing. But there was 5 people working the drive thru. Very long wait time inside when I was the 3rd person in line.
Good food, good coffee, extremely slow service, nice people but way to slow, spent 23 mins in the drive thru.
Worst tims Hortons Ive ever been too very slow 3 cars in line and I sat there for 25minutes sat there longer than it drove for me to drive out here from Cheektowaga Id give no stars if I was allowed too think Ill start going to star bucks
Love this Tim Hortons. Nice staff and helpful.
Neat and clean. Wait staff so very friendly. Got a breakfast sandwich made just right!
Fast service but breakfast biscuit was dry and tasteless. Ice capp and donut were very good.
Stop at this location on our way to camp. Unfortunately the last few times have been a disaster. The drive-thru line is a long waiting game & this location always seems out of products. Beware.
The one in arcade ny, is slow and product is never right. 20 minute wait in the drive thru is unacceptable
Always waiting for something to finish like bagels or hashbrowns
Ive never been a fan. But its always a nice treat for the kids. They love timbits.
Drive thru isnt the greatest.
Arcade location is clean and the service is as fast they can get to u. Need more hands behind the scenes.
The cashiers couldnt hear and my order was wrong.
They get everything right its just that the staff are rude to one another, not the customers just the other people working there. Theres no team work happening
Getting coffee and donuts for the crew and Linkin Park-In The End comes on. 5 star for me and service is quick
Seems like they have no idea whats going on, out of everything we wanted!
Not the best tasting coffee, doughnuts dont seem to be fresh. Not even sure if they are made on site.
Nice staff. Made a mistake but quickly corrected it thank you!
Best tim hortons location Ive ever been to go evey day
Got the wrong drinks twice then found hair in our timbits!!! Not impressed at all
Croissant sandwich was burnt and nobody cleaned the tables while we were there
Just a heads up to the supervisor, 10-23-19 your team closed up shop an hour early with two people in the drive thru
I am not really satisfied with going a wild goose chase trying to find one. The sites need to update there hours
Always love there coffee and heated up banana bread with butter
Never get orders right got two item order and both burnt wrong bagel and put cream cheese not butter on my girlfriends bagel not a hard order either sooooo....?????
Awesome food and service,very friendly workers
My order is always good at this location... Just hate the wait.
Good food and Beverages however they often mess up my simple order. Friendly staff.
Need more help, otherwise you are waiting 20 minutes to get service in the morning but very friendly and polite
Did was come and penni grill press want cleaned... Tasted the order before mine on my order
Needs more cashiers. Very nice folks. They just need more people
Best tea anywhere
Its addictive, love the coffee and the food
Dirty and so many employees standing around talking with lines of cars... Not very friendly
Long line and no cream in my donut and also no Oreos in my iced cap Oreo supreme
Drive through is a joke waited 20 min for a messed up order
Staff are ok
I was in a car with the family and lets just say we went to a family gathering
Under cooked donuts and watery coffee. Piss poor service.
Timmy Hos always great coffee and bagels
Usually busy but great coffee
I like Timmys coffee but the one in Arcade is very slow inside.
Love the one in Tops plaza..the gals and guys that work there are the best.
The staff is friendly (for them most part) and they get my order right !
Always clean and fast friendly service.
Good place but the service could be faster at times.
Great food but slow service
New clean location, but very small food selection.
Double double french vanilla coffee yumm food is delicious
Good fast service. Clean store
Usually very speedy drive thru
It was quick and order was right!
Great service and comfortable. Ill be back to do it again.
Slow indoor service go thru drive thru !!!!!
Took forever and smells bad, the one in Sardinia is better
Ask for a specific thing...my husband came back and it wasnt done. Frustrating!
Great Coffee, Good Food, and Good Service
Fresh eggs! Great idea.
Nice place for a quick meal and a great coffee
Love my Tim Hortons coffee
Great place for a quick bite or coffee.
Great place to get a ice cap
Great service to you
Fast service, great coffee, great servers!
Always seem to get some part of order wrong
Good food love the coffee
Love their creamy potato soup!
I wish Tim Hortons was everywhere God I love Tim Hortons
Staff was very friendly!
Love their berry drinks.
Way too slow. 10+ minutes in line.
Slow never make an order right
Who doesnt love Timmy Hos?
I love tim hortons coffee
Love there coffee and service
Awful wait time and coffee was not right
Our favorite place for coffee.
I like the iced coffee mochas
Love Tim Horton coffee
Always good for a quick cappacino.
Always awesome and delicious.
Just relaxed and it was ok
Coffe makes life easier
Its coffee nothing bad nothing great
The hot chocolate is wonderful....
Love it.
Good food and good people.
Very good coffee.
They are so slow!
Always a joy visiting this place :)
Good coffee for the price
So good
Good coffe
Pumpkin spice need I say more
Love the 2 dollar Lattes !!!!!!!
Amazing service & food
Best coffee in the world
Good fast service
That r fast and quick
Great place friendly people
Slow
Yummy !!
Chris is cool 😎
Amazing coffee
Place needs better help!! 🤷
Expect a long wait.
Great sandwich
Slow..
Local people and convineient location.
Love it
Love it
Nice service 😊
Coffee is ok
SLOW
Great
TIM HORTONS!!!! YESSSS!!!!!!!
Can be slow
Amazing service
People are rude
Slow service
Fast service
Total reviews rating 3.6
199 Reviews for Tim Hortons 2023:
Review №1
2022-03-31Every single morning before school i get tim hortons. my original order is a medium caramel iced coffee 2x2. but, they seem to make it so horrible each time. i never have a good day with my coffees. i tried to up my sugar and creamer but ordering a 3x3. it still tastes the same as the 2x2!! i’m starting to think they don’t even put any in at all. it tastes rlly bitter and absolutely horrible. recently i increased my sugar and creamer and i now order 4x4. ABSOLUTELY ridiculous. no change. i get disappointment every time i receive my order. honestly, sardinia is so much better and i recommend goi my there than here !!!
Review №2
2022-06-07Absolutely the worst location I’ve ever been at. They never make coffee correctly and they are always rude no matter what time of day it is.
Review №3
2022-06-29They always screw up orders and dont care. wait 20 minutes or longer in the drive thru
Review №4
2022-05-01Hidden right on the main street, it was an easy in/out purchase. The staff were friendly and the coffee was made perfectly. Thanks.
Review №5
2022-05-11Every time I go there they dont have hashbrowns or cookies and the cup size of the iced coffee seems to change. I definitely dont recommend this location!
Review №6
2021-12-27Went this morning a Monday after Christmas weekend @ 5am man O man the employees were fast everything we ordered was correct and had the freshest doughnut I have had in a long time.. Whomever was working fantastic job ( they should get a raise)
Review №7
2022-05-20Best coffee and refreshers. My favorites are raspberry mint refresher and the red velvet refresher.
Review №8
2022-06-11Awful! The wait is terrible and costumer service is horrible. Coffee is not worth the wait ! Dont waste your time!!
Review №9
2022-03-17Tim Hortons always good. Busy. But they always good go there for the food, donuts. They have the roll ups right now until April 3rd so go get your roll up. Tim Hortons in arcade is good a beautiful people there even the manager hes cool his name is Terry. Now we dont have to talk through a plastic where they used to have it up on top and you couldnt hear them half the time that is down
Review №10
2022-06-19They were real busy..an yet my wait wasnt bad...good ppl