In-store pick-up
Yes
Pep Boys in Albany
Categories
Location on the map
Albany, Albany County, New York, US
Service options
In-store shopping
Yes
Delivery
No
Health and safety
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Wi-Fi
Yes
Planning
Appointments recommended
Yes
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 518-446-1660
Site: https://pepboys.com/stores/ny/al...
Site: https://pepboys.com/stores/ny/al...
Opening hours
- Monday:7:30AM–7PM
- Tuesday:7:30AM–7PM
- Wednesday:7:30AM–7PM
- Thursday:7:30AM–7PM
- Friday:7:30AM–7PM
- Saturday:7:30AM–7PM
- Sunday:9AM–6PM
Pep Boys in other cities:
Comments (199)
Best place and price for oil change and inspection! Just check their website for coupons first! Speak to Tom or Jay for your vehicle maintenance and they will happily assist you with your needs! If you have coupons they will gladly redeem it for you!
This is my go to shop for anything car related. The staff is very attentive and courteous. The man who works at the service desk always has a smile on his face and makes me feel welcome. I scheduled an appointment online and received a call that they unfortunately didnt have a mechanic available for that time so I was scheduled for first thing the next morning which worked out better for me anyways. I would definitely recommend coming here for any maintainance needed for your vehicle. 10/10 for service, customer service, and overall satisfaction.
After a Ski weekend of car alternator trouble, we got our car towed to Pep Boys store # 363 on 1098 Central in Albany NY. Gary and his tech did a great job getting us in on Sunday and got us back on the road for our 5hr drive home. It was much appreciated. Thanks guys!! We made it home without any further troubles.
Not only was requesting an appointment with them seamless, but there appointment availability was flexible enough that I was able to be seen the next day. Additionally, I took my car there to get 4 tires mounted & rotated after they failed NYS Inspection at my local Subaru dealership (week prior) & they found the source of the problem that’d been causing my tires to wear unevenly after the Subaru dealership completely missed it and/or failed to pinpoint. Even more, they took me into the shop to show me exactly what part (bent control arm) was causing the problem and why. So instead of failing me and getting charged for another failed inspection, they waived the fee and told me they’d only charge me once I had all the parts and was certain I’d pass. Tremendous service!!
Made a service appointment for 8:30 am Gary had me checked in on time and made sure the mechanic addressed all of my concerns. in and out within an hour. Always enjoy dealing with Mike, Gary, and Juan. its nice to be able to go to a car repair business and not worry about being taken advantage of. These guys are real straight shooters!
I always get great service at Pep Boys - fast, courteous, honest, and reasonable prices. For todays oil change, my car was in and out in less than an hour.
Gary at Pep Boys was great. He was able to repair my car in the same day even though I didn’t have an appointment and he was short staffed.
I had my vehicle serviced at the 1008 central Ave, Albany location and Ed was fantastic to deal with. He was very professional, courteous and accomodating when the repair took longer than expected. I will definitely bring my car back again for service and would highly recommend this location to anyone needing auto services.
Thank you to Brian for getting me in right away as a walk-in!I waited a reasonable amount of time to get four tires installed!To the gentleman who installed the tires:You are appreciated for getting the job done!The entire staff including Gary are super friendly and aim to please the customer!Thank you store 363!The best!!
Excellent service. Always has my car done quickly and efficiently. Never had an issue
I made an apointment gor this service on the web site which is actual an still writen freebut when i got there thay tolled me i should pay 99$ free service was not avalable.
Great Service! Gary is very pleasant to deal with and took the time to provide information. Amazing customer service!
Great work, fast, fair pricing, and they went above and beyond to ensure my concerns were heard and that the work was done properly.
Had a great experience at Pep Boys in Albany. Store# 0363. Thanks to Mike Gary and Juan. They immediately helped fix an issue with my tire that was dangerous for me to drive. I came to NY from Pennsylvania and they fixed my car immediately. I appreciate the great service and experience. Thank you for everything! Definitely recommend this PepBoys! Great service and hospitality.
Mike N goes above and beyond to make sure everything is goes smoothly and very honest about everything... I have been going to pep boys for years and its because of the honesty I get from the pep boys team! Its hard being a female and finding a place to take your car for repairs that dont have honest people working! Thanks MIKE N!
Excellent customer service. This is the only place I buy tires from. I always add this option, I recommen to anyone buying tires add roadside hazard to your tiers. It makes a difference.
I got a flat tire last night, I brought my tire to Pepe boys. They were so nice and friendly. Unfortunately my tire needed a replacement. They got it fast and put on my new tire. They Rock! I’m going to start going to them for service instead of BJs Tire, those guys are idiots and not friendly. If you want great service go to Pepe Boys!
Went to my local pep boys for maintenance on my car and had a wonderful experience with Gary! Fast, courteous and great customer service! Thank you to Gary for making it such an easy process. Would def recommend to anyone.
Needed rapid service for a flat tire so I could get back on the road as an Uber driver. The crew at Pep Boys on Central Ave were very accomodating and I was back on the road quickly... on a Sunday! Their customer service was very helpful.
Went for tires and alignment. the prices and service were great. also got the road hazard warranty
Mike and his staff were very knowledgeable and nice people. Job was finished in no time.
I was shopping around for new brakes in the area and these were the best bang for my buck. On top of the great service that Gary offered, I was able to snag a coupon and saved an additional 15%!
Store 363 did a good job on my car gary was very helpful
From my experience. I love pepboys. Ive got my tires, My rotations, oil changes and brakes done here. Everytime they have been efficient and courteous. Making online appointments are easy and I have not had any issue. My car got a flat on the highway. I am a rewards member called for a tow... took awhile but they towed me to pepboys for a GREAT price. Fixed the flat picked up my car in the morning. Most recently I dropped my car off on A SUNDAY evening, didnt know what was wrong. They told me they were super busy couldnt get to it until maybe Wednesday. Next morning told me I needed a new battery and by noon my car was ready! Thankful they are there when I need them !!
Always professional and thorough. My #1 place to take care of my car.
The best last min. Before the snow got new tiresBrian store Mng is awesome
I went to Pep Boys at 1008 Central Ave in Albany today to get a flat tire repaired. The customer service that was given by Ed was impeccable from start to finish. I would highly recommend this location.Thanks Ed!
Went to PepBoys in Albany, Ny. Thanks to Mike , Gary and Juan from store#0363, My family and I were able to drive safely back to Pennsylvania. They fixed a huge mistake from the last Pep Boys in Pennsylvania that didn’t correctly fix my tire and it was very unsafe which could have been traumatic for our family. Thank you so much Mike Gary and Juan!!! U guys were a tremendous help and my family and I appreciate you!
Every time I interact with anyone from this Pep Boys, I come away feeling confident and cared for in a way I never expected to find again after moving too far away from my lifelong beloved independent mechanic.Today I had the pleasure of interacting with a lovely man named Tom, who Id like to personally thank again for his service, and would like to also shout out Jay! Thanks to all who I have had the pleasure of working with, and see you the next time my car needs servicing!
I had great experience at this location even though Im skeptical when dealing with big chains. Tom at the service department went above and beyond to get me what I need and was very honest and helpful unlike many other places that will try to up sale you services you dont need. Im defiantly coming back. Thanks again
Great treatment, excellent service, very competitive pricing. PEP Boys treats all people with equal respect. Performed my inspection, and chagedout to ice tires quicker than expected and at a great price. They have large, practical parking, never get blocked in or out.I have done business with several places nearby and by far treated the best with excellent service prices at PEP Boys. Especially great to use them with the variety of parts you can get at their location from CV joints to wiper blades,... a true 1stop shop.A pleasure doing business here.
Came in due to a flat tire. Also a lug nut key that was not put back after a full tire change in another state. Pep Boys team at this location went above and beyond to work with me to get everything taken care of. Couldnt be more thankful, thank you gentlemen and God bless!!
Fast service Im a GrubHub driver and needed to get right back on the road and he had my tire fixed and under an hour highly recommend.
I live in NJ, and my daughter is a UAlbany student whose cars radiator cracked. Tom from service was EXTREMELY helpful. Understanding that I do not live in the area, he worked with me to repair the car, kept in constant contact with me and made me feel like I have someone in the area that I can trust if my daughter has any future car issues or ever gets stranded. He went above and beyond and made me 150 miles away (and my daughter) feel at ease. Kudos to him and the staff, and I recommend any UAlbany students that need car assistance to give him a call.
Service was great and the staff was direct and helpful.
Great Parts& Great Service!!! Mike followed same great Service that Tom delivered. Identified a problem with my strut during my annual inspection that I had tried to have fixed twice already (at a competitor across the street but gave up thinking the fix was as good as it would get). Pep Boys installed it right I could tell an immediate suspension improvement when I drove away (felt like a new car).
Went to get my oil change and breaks done. Great service 💪🏾 was quick…thanks to Gary with letting me know about the coupons for the services I was receiving…
Fast, professional service... in and out under 2 hours for new tires (make an appt). Nice change compared the nightmares Ive had at Mavis.
I had a great experience at this Pep boys location. Gary was great. He took care of my car issues in a timely fashion. I highly recommend this location!
I usually have no issues at Pep boys went there to get my flat tire looked at to see if I had a nail or screw in it. After waiting almost 2 hours I went to inquire about what was going on and found out that they havent even looked at it yet!!! One of the technicians overlooked my paperwork. The only employee there that saved me from losing my mind was Garry who actually knew what he was doing, he had the other guy that was working with him get someone on it right away, he has great customer service and gave me a discount for having to wait all that time. This location is lucky to have him employed there!! In my opinion he deserves a raise!!!! And also thank you to Tom for his customer service while I was waiting.
Employees don’t wear masks. I saw 3 of them with masks pulled down below mouths. What’s the point? I should have just left. Made me very uncomfortable! I let them service my car and they did a good job with that but they should be wearing masks. You should make your customers feel safe. Probably won’t go back.
Gary is a very nice friendly guy, he get the job done quick, I was very happy . Thank you Gary
I bring my work car here for service and have always had a great experience. The customer service, knowledge and attentiveness is top notch.
This location has always been the go to for my mom and I see why, not only their prices are reasonable they are very professional and we’re very helpful when I came to get new tires for my car and the complimentary inspection was very helpful
I ordered a part online and got a confirmation email that said my part was ready for pickup. I live 45 minutes away but this is the only place I could find it. The next day I get to the store and the employee says they dont even carry the product and cant get it from Any other of their stores. He also told me it happens alot and doesnt know why. All they did was get my credit card info and waste an hour and a half of my time.
Pretty awful service at the Albany NY location. No one answers the phone. Showed up just to get a scan of my warning light codes. Should take 2-4 minutes. Told I need to make an appointment. Then told I had to leave the car for the day. Supervisor complained that it was because too many employees took off for vacation (which is a management problem). Then told they couldn’t get to it and to come back next week! Go literally anywhere else.
Exceptional! Ed was especially helpful at the front desk being sure to accommodate me and graciously help me by providing wonderful service! Attention to detail, fair pricing and friendly staff:)
I went in to see if I could have the codes read for the check engine light that just came on in my car. The guy running the service desk had a face mask on his chin (NOT covering mouth or nose) and told me it would be $100 just to pull the codes. Maybe I’m misunderstanding something but I checked multiple times and the Pep Boys website says this is a service they provide for free. To his credit, he did tell me I could go down the road to Autozone where they would check the code for free, which I did. Won’t be going back to this Pep Boys location anytime soon.
I am really disappointed in there honesty and service. I went to Pep boys thus summer and sent all most a thousand dollars on repairs on my car. I did not question there price. Today 2/3/2019. I went back because I thought I could trust them. They Pep boys tried to overcharge me by 7 times the amount to change one headlight on a older car. I also already bought the light bulb. They wanted to charge me $78.00 to install. I left the store and went next door to Monroe, they install my light bulb for $10:00 dollars. Pep boys you lost a good customer and anyone else I can tell.
I have been a customer since this pep boys opened. The staff have always gone above and beyond with all my vehicles!!!! Thank you guys!! Especially Mike!
I would honestly rate 0 stars if theres was an option. I went to the pep boys to get my car inspected and for a oil changethey charged a ridiculous price but thats besides the point. It took more than two hours and afterwards they told me there was an issue with the belt plus they drained the oil out and returned it back to me. I couldnt even move it from the property. So I got out and call them back over to get a refund. I was told there would be no refunds. So I asked to speak to a manager and what do you know? All of a sudden I can get a refund. I hate it there
Decent place to take your car. They said they wouldnt charge me for a battery test where they clearly had a sign saying battery tests were free. They did a good job fixing my issue and it wasnt too expensive. Good place for minor repairs and fairly quick service.
Headlight bulb was burned out. They got me in quickly for replacement. Very pleased!
Had my car towed here after the control arm bent on the highway and once it got to the shop, they immediately jacked it up and looked at it and were apparent with what they were going to do and had it fixed over the weekend. They did forget to call me when it was done but no biggie. Have also gone here before for parts before and the staff is always friendly and helpful. Also stop stealing parts out of the drawer because I was looking for lug nuts once and the computer said they had some but when we went to look in the drawer, they werent there...
I disagree with the post before that said the place is sloppy. To me everything looks clean and organized. The staff here are professional, friendly and extremely helpful. My business relies on Pep Boys Auto and they have not failed me once again since I have moved up here a month ago. Until this changes my rating will remain the same.
This is my second time coming to pep boys on 1008 central ave and everytime I get there Im met with a smile from Tom he is always happy to see his customers (me😁) that he works with first hand and I really appreciate hes understanding attitude and his attention to detail with everything he does thanks guys!!!
Great experience, Tom was a super good guy to work with. In and out in a reasonable amount of time without the nonsense you get at other mechanics.
This guy has been in business for over 20 years, and you can tell in the way that he runs his business, how courteous he is, the high level quality of the work and how fast the job was done. You get the feeling that youre dealing with stand up people when you do business here. I recommend Mr. Tire to anyone who needs work done on their vehicle.
GREAT tire price to bad they are closing 😔😔
I had been a happy Pepboys customer for many years and have repeatedly given them the benefit of the doubt over the past few years as its service has steadily declined. However, the service and quality control of its locations in the Albany, NY, area has become unusable. For example, I recently made an appointment for a smoke test and state inspection. Then arrived to discover the only person trained to do the smoke test was unavailable. When I returned again for the smoke test at considerable inconvenience, I discovered the only inspection guy was out. Thus, I had to return yet again. No warning in either case. Most recently, I discovered theyd seriously overfilled my crank case during an oil change. Yes, they even screwed up an oil change. When I returned to get it corrected, they initially refused because their used oil reservoir was overflowing and they couldnt find the errant oil change appointment in their screwed up computer system. While there all these times, I heard numerous others encountering similar difficulties. Anyway, Ive finally given up on them. Too bad for Pepboys since Id referred lots of business their way over the years.
The store is closing down and it barely had anything in it
This was my 10th stop in a day to try and get my vehicle inspected. They gave me an appointment and had me in and out without any trouble.
I had the unfortunate experience of having my alternator go out after a long trip. Mike at Pep Boys on Central Ave in Albany was very helpful and his customer service helped a rather difficult and unexpected episode to go smoothly. Actually, all of the staff there were courteous, professional and helpful. I recommend Pep Boys on Central based on this experience!
This business gets 2 stars because Gary was pleasant and helpful over the phone. Jay , however, was abrupt with me over the phone and was rude to my daughter in person. Jay needs a big lesson in customer service and professionalism! He doesnt represent Pep Boys in a positive light. We wont go back.
These guys are just the best. Excellent service every time I need work done on my car. :)
Store carries a good variety of parts, the repair section sucks, prices are average. They dont honor their warranties, multiple tires with broken cords sold here, they keep asking you to return at a later date hoping youll just never return for your new tires/ service.
Pep Boys Central Ave Albany. Used to be a decent place for a woman to go for car repairs.. no more! I went for a battery.. they showed me the price on their computer screen.. and then tried the bait and switch.Last week. I needed brakes.. Mgr made 8 am appointment and told me car would be done 11am. I went back before the shop closed to drop keys.. told him Id be back in the morning.. and he totally backtracked said car couldnt possibly be done before 3 or 4 at the earliest. I did not leave the car,!Pep boys no longer honest with women! Go across the street to Meineke. Bob was quite honorable and they do all car repairs not just brakes.
I wish I could give a zero star review. Brought my car in for a simple inspection. (My car is in excellent condition with very low milage.)I was told I needed back nreakes and roaters to pass my inspection. I was not estatic but I agreed to pay because I just wanted my car back. When I picked it up and started driving And tried to stop I noticed my break petal was to the floor and i was still rolling. Very scary and dangerous. I went right back. To make a long story short...they were not accommodating or apologetic about messing up my car. The service manager was extremely rude about the situation and treated me as if I was inconveniencing them. He has zero people or customer service skills. I wanted a refund and to be compensated for being without my vehicle for 2 extra days and missing time from work because of their mistake. He told me that the only way I was getting a refund was if he took off the new breaks and put my old ones back on. He refused to give me his managers number. I wound up getting it from another source and calling his regional director. At the end of the day I did get my refund as directed by the RD....but the customer service and the mistreatment by the service management is inexcusable. There was zero ownership or accountability for their own mistake. Which was a pretty big one!!
These guys are great. I had tires done and thought I knew what I wanted. BUT they sold me what I needed and saved me money.
I go in for their 29 minute oil change or whatever time they were lying about. Anyways, itll take 2 hours they say and theyll call me when its done. Ok fine Ill walk and get lunch with my wife. 2 hours go by with no phone call. I decide to walk back and notice my car is in a different spot so it must be done.I go in, pay the unreasonably large amount for my oil change. I get to my car, the floor mat and seat cover the tech put in are still their (meaning they left their garbage in my car) furthermore the steering wheel and door were covered in oil.Everything about this place screams sloppy and unprofessional. Ill only ever be returning for parts. Their service ability has plummeted since Gene and Eric left.My recommendation, find a mom and pop shop and build a relationship with them.
Only place in the capital region who would install two tires for me on the spot!! Mavis, Walmart, Adirondack tire, all these places had waits of up to 2 weeks, definitely Very pleased with their prompt service and speed and quality of the service overall!
I honestly decided to make it known publicly by me posting the experienced I had when I visited pep boys with postal address located on central avenue albany. I was due for inspection on my vehicle. Driving by I spotted PEP BOYS facility and opted to pull into their premises. A little bit hesitant tho since it was my first time to do business with them. Since I owned an old model vehicle, I was already anticipating for some unwanted sales talk to get into which is I would say becoming normal these days. Walked in and was greeted by a great GENTLEMANl with a sweet charismatic smile! Named: BRETT! I expressed myself Why I was in their facility... The moment BRETT opened his mouth I heard, observed and as the conversation started to carry on the more I appreciated his.. PROFESSIONALISM, BEING COURTEOUS, MOST OF ALL VERY KNOWLEDGEABLE AND WAS VERY CONFIDENT with what he was doing. To make a long story short... I left the premises overwhelmingly satisfied and happy! Congratulations for having BRETT in your team! He is one of a kind. More power and luck to your business!
For starters the customer services was terrible. I went in for an oil change and it took a hour and a half. After being there for 45 min. I came out the waiting room to ask what was going on. I over heard the guy working on my car saying it keeps coming up. 15 min after he called me in the bay to tell me my dipstick tube is broken and it was like that when I got there. I brought my car in, in one piece and left with the dipstick and broken tube in my hand. Avoid by any means this place is a joke. Not to mention this happened on 4/25/16 I have contacted customer service literally 7 times and they keep telling me to wait for a call that I will never receive.
When there parts people dont have a clue about cars and their parts when the computer does it for them and your forced to go back 3 times so the idoits can get there stuff together and part numbers right because they kept giving me the wrong parts. Said they discounted me for the hassle and honestly a 20 dollar discount for horrible service isent gonna cut it. Kinda understand now why pep boys is going out of business.
The customer service representative was very helpful and spent several minutes with me looking for the hardware i needed. Unfortunately since the size and thread pitch were such an unusual combination, they didnt have what I needed but I really appreciate that the staff is so helpful.
Pep Boys on Central Avenue Albany New York. The manager his name Ed Brown very rude have no manager skills dont know how to treat customer. Okay I brought my car in with my engine lights on my VSA light on I explained when my car is on the engine light comes on after a while the VSA light comes on when that happens when I step on the gas the car sputter jerk a little I explain that to them so I leave my car they called me the next day and said we did the diagnostic test I need a VTEC solenoid. I said okay call me back your car is finished I pick up my car the evening. They say I need to drive my car for 50 miles to a hundred miles to reset it I said okay in the meanwhile Im driving 50 miles to a hundred miles my light came on the engine light then the VSA light comes back on so the next day I took it back to the store they say. I have to pay for another diagnostic then I said what Im bringing my car in for the same problem and you telling me that I have to pay for a diagnostic again when I already paid for that the first time so my car is not fixed yet I still have the same problem so thats my experience at Pep Boys.
I needed to return something and I didnt realize you had to go to the pepboys you bought and it the woman was very rude well I didnt sell it to you! And just very passive agressive....seemed offended I wanted to return an item
Its definitely a great place for all your auto needs....entire store is 50% off
Had an appointment for a four tire mount and balance....they did not have the tires in stock because i had not prepayed....really? Will NEVER go back...they were 40 miles from my home wish I could give 0 stars.
They were great, and even though they didnt know anything about my appointment, they still got me in 😁
I Went in because my tire was making an odd sound, they found the problem fixed it within the half hour and it cost almost nothing to get done. Thank you so much for the great, affordable service!!!
Called to inquire about some exhaust piping today. Asked if they had any 2.25 piping in store. Was told that uhhh, I dont know. Then I politely asked if he could check. Was told no!!! It is his job!! I live far away, and I expressed that. But the person who picked up the phone would literally not give me an answer until I came down to the store. Not friendly. Never going there.
I dont understand why people write reviews based on bad experiences only. Pep Boys is amazing. I have tried taking my car to other places and every time I do the other places end up screwing up my car and/or my truck. Every single time I bring my car or truck to Pep Boys they get it in and get it done. No other problems. No other issues. I went for an oil change at monro (to save a few bucks) and they broke a part under the hood. Told me it was a dealer part only and it would cost me 89 bucks for the part and it was an hour job. Grand total of 183 bucks (that I did not spend). I went to Pep Boys and Eric and Gene got me the part for $14 and took the time to show me what I needed to do and how to do it and it only took me 5 mins. I went in for both driver side and passanger side control arms and ball joints. I was told it was going to be a 4 to 4 and a half hour job. It took them just over 3 and my car handles better than ever. I highly recomend Pep Boys to anyone that wants an honest and fast experience.
Great Store. I have been in here a few time and my most recent experience was the best. Customer service was top notch and I will go back there because of Scott. He really knows his stuff.Thanks Scott for giving me the best service I have had in a very long time!!
Place is awesome, they get me in and out. Guys at the counter are very knowledgeable. Tom is the best.
They are always great.
Excellent customer service. Very pleased and will be going back
I made an appointment last night for front brake service, including on-the car rotor resurfacing and new pads. Following a brake inspection, the tech called me at work, and said the rotors need replacing and that one of the calipers was bad. He rebuilt the caliper (essentially) and I had my car back in less than 4 hours. The price only increased slightly in spite of the new parts and additional labor.A few weeks ago I took my car to the dealer for the rear brakes. They kept the car for 3 days (for brakes) and the price was astronomical.I will be going to Pep Boys for brakes from now on.
Service department (Mike) was excellent helped me tremendously to get the right tires for my vehicle. Will definitely return when needed.
I set up appointment got there 40 minutes before appointment man asked would I be waiting for car said yes going to get breakfast at dinner down street came back 2 hours later man said car wasnt ready a car was ahead of mines asked know much longer tha man said 40 minutes told man please give me my keys will be going to another place took car to other place got oil change now I am happy with my oil change at another place that wasnt PEPBOYS
Thought they would help me put pads on my vehicle that I already bought but they said I had to make an appointment
Weirdest Pep Boys I was ever in. I literally had to call the store to get someone to the front counter. One worker was smoking in the parking lot while talking to a guy spray painting his busted Tahoe. The other worker was macking it to a woman in the back of the store. While I was there another customer complained that he was waiting over 10 minutes at the front counter for someone to come up. Crazy parts store!
Has an appointment for an oil change and they had me wait almost two hours to find out my car was still parked outside
Brought my tires there to get swapped onto another tire and rim. They absolutely destroyed my original set. Save the headache, go to a true professional elsewhere.
The staff was great. I needed help with something they came outside to check on car and pointed me in the direction of service I needed. No pressure just strait up- here is what you need-boom, then out.
Thank you for the wonderful 👏 Services went in for new tires and alignment. The guys was nice and professional did a great job 👏
They enforce a policy thats no were to be found, neither is the store facility or in their online website. Terrible customer service, the manager didn’t care at all, and just wanted to dismiss everything I was explaining, not professional at all.👎🏼
I spend almost 400dollar for brakes one week ago but now its making noise and its shaking when I put the brakes for stop I went there 3time they just was saying can you. Come tomorrow we dont only have 3hours now we cant check it for you.....
Excellent and fast service
Great place to go if you need auto/truck help! Staff is helpful and knowledgeable. Prices are reasonable. I would recommend this place to all.
Bill one of the managers there really helped me out, something was over looked and he fixed the problem for me right on the spot. He was very helpful, patience, understandable and friendly I would recommend this place to anyone.
Known fir tires and they only had one size for my car and the brand was terrible
These guys are awesome Gary and tom they really want to satisfy their customers...
Had my car towed here after my engine blew. The people here were awesome and helped me through this difficult process and even left me feeling good about it.
Manager tried to sell me one new tire when all that was needed was to remove a nail from a brand new tire and to plug the hole. When I called the manager on it he came up with some BS excuse. The mechanic filled the tire back up with air and I took it to my regular mechanic who put the plug in This is 3rd time Pep Boys tried to cheat me.
Very knowledgeable and honest!! Ed your the man!!! Best customer service!!!
Went in with a flat tire to see if it could be repaired. Waited two hours for them to tell us that they could not repair itA better process should have been to wait for the service to repair and rotate tires, not that they couldnt fix the tire.
Very fast quality work!
Needed brakes and I always try to avoid the dealership like the plague ,got all new brakes installed and was able to take advantage of a rebate.I didnt spend as much as I thought I might, brakes have been great.
I rented a car with Herz and when i had a problem with the tire they sent me to PepBoys and told me to give them a case number. At Pep boys they said they dont do business with Herz and wouldnt respect that???
They are awesome team and I can really appreciate all the help and the concerns of the staff I am physically challenged which means I do use a wheelchair but they make every convenience possible to make sure that I am comfortable
Gary was great store0363
Came with a problem that a dealership and a grage cant fix. Tom gave a hook up due to the issue. 10/10
These guys are something else. Everytime i go here the wait is ridiculous. They offer appointments, but dont honor them when you get there.
Always friendly and reliable service. Prices are a bit high, but I still come here because of the staff and good work they put out.
Its an auto parts store. I was looking for window decals but the selection was pretty ordinary and a lot of items were out of stock.
Ive been coming here for 2 years now. They are always fair priced and very helpful. Never had any issues.
Dont make an appointment online and expect them to have anyone to help you. Scheduled a NYS inspection, showed up on time. No one was available to inspect the car.
What to say I would not recommend except for tires. Get a mechanic you can trust and stay away from Therese places unless you like overpaying for below average work.
This Dillons AutoRepair LLC pep Boys are great 😃they do good BUSINESS with my company 10.thank you Dillon.
Charged me for premium brake services when I had requested the basic package. Then they tried to up charge me for unnecessary repairs.
Fast and speedy service!
You are the best,great deal, friendly and knowledgeable staff, and got the job done before it snowed
Quick and direct service. Great place for tires. Catch the buy 3 get 1 free tires when you can.
Staff was helpful, but the building could use a face lift. Id prefer the other store up the road over this one.
Guys in the tire and service department are A-1. Commercial Department does an excellent job and Gil keeps it running smooth.
They dont know anything about cars they higher anyone and they dont know nothing about parts
Quick and efficient great service
Nope nope nope nope. If you like spending money but hate getting your car fixed — this is the spot for you.
Picked up a nail my tire. They were able to patch it for under $22. AWESOME !!!.
Called and told me it would be 30min for a oil change, came in 15min later and they are are now telling me over 2 hours. Stay away they lie here
Fast, quick and they had what I needed. Hannah was pleasant and efficient.
GARY IS THE BIGGEST SCAMMER IN TOWN, stay far far far away. Take your car anywhere else!!!!! BEWARE!!!
Service was quick, cheapiest prices around. Even gave the internet price which was 25 percent cheapier. Friendly service.
Everytime I bring my truck in they misdiagnose it and it cost me money to fix what they miss. I recently brought my truck back in and a part they replaced broke plus other parts linked to it that I have to pay for Im not happy! !!
Bill was awesome, he honored my online price for my tires. Thanks Bill!
A good place for car inspection, etc. The location is good. The staff is very helpful and friendly.
The shop was really busy. They comped me because of the wait. Appreciate the good customer service.
Always get the help I need at great pricing.... Been patrianizing Pep Boys since early 60 in San Diego.
Friendliest staff I have ever encountered! Helped me with everything I needed as well!
Friendly service but did not have what I needed but theyre pretty good guys
The Albany store love them i buy alot of parts there they take care of me .
Awful. They do not know what they are talking about. They will try to scam you out of money you just have to not let them. Horrible place, dont ever go, save your money and go elsewhere.
I go here for tires and alignments and they always do a great job on my cars
Always helpful.. resolve your problem. Ask them questions..this will help you. They can answer your questions and help you come to a resolution. they do not mind. Been going here for several years...
Best place to go for tires they have great rebates and usually a buy 3 get 1 free
They over torgue my lug nuts broke them on both sides of the car
Pretty good selection of car care products. Cashiers here are always pleasant.
Excellent service. Tom was extremely helpful.
Excellent Service and ProfessionalismBEATS AUTO ZONE HANDS DOWNKAISER LEXIE AND RNAMASTE
Store down the street at pepboys store at 1795 central ave is run much better.
Guys were great ,got me in and fixed my problem ,new tireFair price
Is the wariest place I ever seen , I changed my tires and the light comes on , and when I ask them what the problem they say we don’t know and you have to come back during the week.
Great and friendly service.
Great service. Parts person went above and beyond to help us.
Great Service, Highly Recommended!
Had to listen to employees cursing and talking about abortion laws
Went to manager Ed hes knowledgeable ND helpful. Very nice man
I dont have a car but as a tinkerer theres plenty of useful things here for me to make use of. Also, there lots of Pokemon over here.
Bill is amazing thank you so much for saving my car.
Store was a mess...stuff strewn all over...didnt seem like they cared that anyone shops there....made it hard to find the parts I needed.
Long line, but when the dude finally got to me he found the part I needed quickly and it was cheap.
They provided great customer service and was very friendly and helpful.
One star because I came in for an inspection and a Jasiem, told me I needed an alignment to pass NYS inspection.
They lie, they steal, they overcharge and terrible service overall. Would not recommend.
Pretty fair. Their service shop does absolutely nothing though.
Awesome help at pep boys, always curtious. Always saving money. Great timing. thanks
They suck. The one guy Jay is a Dumb ass. Never again will I go there....😠
Terrible customer service, 2 hours to have 4 tires put on...
Ordered on line and my order was ready for pickup. Great service.
Fast and friendly even saved a few bucks!
Good lads there. Great customer service
Best Mechanic Shop Hands Down!!!!
Never want to go there again. Worst experience ever
I had good luck. Good option for tires
Average auto parts store with helpful guys with greasy hands and scruffy beards
Great and fast service. Good choice of tires.
Great staff in the Commercial Sales Dept. Great products and prices.
Had to wait 10 minutes to be helped but once I got help they were great
Have most of wat u need for ur car
Love Dan in service he is always helpful and knowledgeable!
Good solid service within reasonable time.
Good parts fair parts they have tires also
Very good customer experience job
Selected size of tires but cant get prices on website
Too high of prices and uneducated staff sorry not so sorry
One of the best Pep Boys I have experienced.
Posted Store Hours have no meaning apparently.
Great place to spend a couple hours with friends
Total reviews rating 3.9
199 Reviews for Pep Boys 2023:
Review №1
2022-06-03Gary the assistant manager was a pleasure to work with! These guys were able to get my car in same day and did the work quickly and there were no issues! The quoted price was what I paid and there was no price gouging or trying to up sell me with other services. However they did offer insightful information regarding my vehicle and its maintenance, but did not push to do work or like some places surprise you with extra services/fees. The staff was all extremely friendly and they are willing to price match on certain services. As a customer I felt very at ease with and confident with their quality of service both with myself as a customer but also with my vehicle! I highly recommend ditching those other places and seeing what real service is like! Thanks so much!
Review №2
2022-03-20Ive come here for tires for several years. Always received good quality work. I needed new tires again and was able to get in for a same day appointment, which was convenient. Gary was honest and let me know I only needed two new tires, not four. This kind of honestly goes a long way and is why Ill return here again
Review №3
2022-07-02This is the place to go. Gary and Kevin were very professional, courteous, and helped me out tremendously. 4 of July weekend and very busy yet they still treated me just as important for changing a flat tire. I will always come here for any future car needs.
Review №4
2022-04-09The Albany Pep Boys is my go to place for most auto repairs. It is conveniently located and relatively easy to get an appointment often on the same day. Their work is reliable and the service is courteous. I recommend it
Review №5
2022-04-12They forgot to order tires for my appointment. Had to reschedule and order.When I came back to pick up my vehicle, the doors were unlocked in the parking lot. A company vehicle with sensitive equipment in a neighborhood that deals with a lot of crime.
Review №6
2022-07-01Mike at service desk is always very helpful and concerned about safety and properly fixing the vehicles right the first time. Juan has always been a great tech. Very knowledgeable
Review №7
2022-05-28A Very helpful staff member kevin, explained everything clearly and helped me decide on options that worked best for me. Welcoming environment and great customer service. Car feels great after leaving.
Review №8
2022-04-25I just had to come and say thank you for all the help Eric, Gary and Mike The service was exemplary and executed very professionally. If anyone ever needs assistance with their vehicle this is who I recommend.
Review №9
2022-05-23Great customer service received by Gary when I brought by vehicle in for service on Sunday. Also thanks to Nate for doing the work. Excellent customer service!
Review №10
2022-05-25Gary and Eric were very helpful, courteous and knowledgeable. It’s always a pleasure doing business at Pep Boys on Central Ave in Albany 😁