Tom Wahls Brighton in Rochester
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Rochester, Monroe County, New York, US
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Site: https://www.tomwahls.com/
- Monday:11AM–9PM
- Tuesday:11AM–9PM
- Wednesday:11AM–9PM
- Thursday:11AM–9PM
- Friday:11AM–9PM
- Saturday:11AM–9PM
- Sunday:11AM–9PM
We have been going to Tom Wahls in Avon for decades and never been disappointed! Tonight we went to Tom Wahls in Brighton. We ordered two RARE hamburgers and two orders of lightly cooked fries. The order arrived a half hour later BURNED! We left and tried calling them several after we arrived back home. No one picked up the phones they have horrible service we are very disappointed! Never will return there again!
Awesome food and great staff. I placed a big order today, a lot of special instructions and asked for it in separate bags. Nicki (team member who answered the phone) was very gracious and patient. The order was correct, bagged appropriately and labeled. Tina was very nice and efficient at checkout as well. Good service, good food, good price! Kudos to the team working today! Thanks!
I placed my order in person and paid cash. I sat and waited. While I was waiting I noticed that the person that took my order leaving so I continued to wait. I noticed a large group order and get their food, then I noticed a couple order their food and get their food, and finally a woman ordered her food and got her food then leave. All the long I noticed this bag just sitting there. I finally got up from my seat and asked about my order and they tried giving me this bag that had been sitting there for a while now. The female that took my order never communicated to the next crew about my order so I told them I did not want that cold food and asked for a refund. The female and young man did apologize, which was cool but I was not happy with the person that took my order and her lack of detail and communication. I went elsewhere and will not return to Tom Wahl’s. I know it’s fast food but everyone else did get their order timely, I did not.
Went with a family member. She ordered the Swiss mushroom burger while I ordered a vegetarian burger and lemonade. The bill was almost $20 and quite frankly not worth it. While the veggie burger was tasty, it was flat and crumbly. It did hang over the bun but didnt warrant the $7 price tag. The Swiss mushroom burger was dry and tasteless. We were not pleased with the overall experience. At all. Will not be going back.
Paid for a value meal. Not only didn’t get the side but paid extra for onion rings. Called after pick up, took 4 calls to get someone to pick up the phone only to be told we had to come back to get a cash refund after we paid online by credit card. Food was decent but don’t bother. Also the “manager” was rude and unhelpful.
Pandemic hours are restricted. They close at 8pm at the moment. Tom Wahls is essentially interchangeable with the old Don & Bobs. People go there for ample portion sizes of their hamburgers, hots, and fish fry. With the latter, you can ditch Cole slaw and opt for a substitute side. You can get double fries, for example, and drown in them. Fish fry stays crispy in the box despite the steam. Hamburgers are much larger than the bun and taste great. Service is prompt and polite.
The early close is frustrating at 8:00 pm. About a week ago I got there at 8:01 and it was closed. Went there again yesterday and got in at 7:50 with 8 people. Was told we would have to order to take out. Then finally said we could stay but would have to eat in less than 10 minutes and would have to order ice cream at same time as meals. We ate outside to get out of the way but could not get back in for bathroom. In general did not feel very welcome. Kicker was now cheeseburger BOGO coupon is get one half price. Will not be going back anytime soon. Will keep an extra star just because food is good.Used to be 4 star...One of our favorite family restaurants. Great food. Better ice cream.A little disappointed this trip as could not find a clean table and one hot dog for $4.50 seems a bit much.
Somewhat overrated local burger chain. The burgers are all flattened patties with little taste. Fries are decent if you get them well done. Frosted mugs of root beer are the only distinguishing item here. Very overpriced. You can get a juicy burger and fries at a waitress-service restaurant for the same price.
Did an online order 45min before they opened and had a 11:15 p/u time.. Paid with my card.. Arrive to pick up at 1120... Food was not done.. Walk in orders were getting prepared before mine.. Ended up canceling the order asking for a refund.. Today is 5/28/21 this happen 5/26/21.. My refund is still not showing in my account.. Bad customer service and will never give this location any of my business!
Been here a couple times and I always get the garbage plate. Always good and fast service. The root beer that is special to Tom Wahls is also very good and full of vanilla. Never had a bad experience here and the employees are nice enough. The only issue is that there is no drive through. But I wouldnt want to eat such messy food in the car anyway.
One of the best burgers you will find in the state of NY. The hot sauce on the burgers makes it an unforgettable taste and the way they grill the burger patties. Amazing root beer that is a total must when having a burger. I recommend this place to anyone who is traveling to the Rochester area.
My wife and I came here after I competed in a bike race. We were both super hungry (specifically for burgers) and Tom Wahls was recommended to us. We live in Canada so we had no idea what this place was, and it turned out to be AMAZING. We were greeted with a friendly smile. The cashier was patient and helpful with filling out our order as this was our first time here. Our order came promptly and was very tasty (every single item, and especially the house made root beer!). We both got cheeseburgers which hit the spot. My onion rings were crispy and delicious. My wife, a french fry fiend, thought they were perfect. Crispy on the outside, fluffy on the inside and not greasy at all. The location is spotless including the bathrooms. A quiet, clean, tasty and quick meal that will definitely hit the spot. Well be back next year!
Very friendly staff. Never been disappointed. The grilled chicken sandwich has been perfectly cooked 3 times in a row.The fact that Tom Wahls is within walking distance of home makes it a nice convenient outing.Keep up the great work! Will be a regular customer!I wrote this review while waiting for another chicken sandwich... #4 is again PERFECT. So damn good!
Ordered three burgers and every order was wrong. One burger was thr famous Wahl Burger. Ask for catsup and the person behind the counter just pointed to a self serve dispenser and it was empty. I called to complain about my service and have not recieved a call back yet. BTW when I walked into the resturant I was the only person there.
Great fish fry, its available all the time.Getting the root beer is a must, they have the option to have it a frosted mug. This is 50s style diner with classic flat top/smash burgers with a hard roll and fries. They do have soft serve ice cream and milkshakes for after. Pick up is available and prompt.
I was happy to see another Tom Wahls around! It was a pleasant experience aside from the parking lot. Great food and good service inside. One of my Favorite local places to eat if I want a locally cooked burger. Be careful in the parking lot while entering as the spaces are so close to the access road all you have to do is even slightly back up and you risk getting hit by a car that cant see you or is entering at the same time. It is too tight a squeeze.
I went there about 3 weeks ago and had a bad experience. The cashier did not want to touch my hand and instead placed my change on the counter. When I asked her why she did that and that it was unprofessional, she just shrugged her shoulders. Her demeanor was slightly hostile. I spoke with the manager and he told me that placing change on the counter instead of handing it to the customer is not their practice and that he would talk to the cashier. My family usually goes there every Friday for the fish fry but I have not been back since because of this incident.
This was my first time eating at a Tom Wahls and I was very pleased! The burger and white hot hit the spot. The fries were probably the best cooked French fries I have ever had. A nice crunchy outside and fluffy on the inside, loved them! The service was casual and very friendly. Im from Syracuse so I explained that Ive never had a garbage plate, the woman behind the counter was nice enough to let me try the chili sauce. Im definitely getting that next trip! So, when are you expanding into Syracuse?!
The Tom Wahls on Monroe Ave. in Brighton, NY. Its fine, just the usual chain restaurant type place. They keep it very clean, including restroom. Fish very tasty. Burgers good. Ice cream great. Order takers, cooks etc. very friendly, will joke with you etc. - they remember you if you come in often.
Ive been going to Tom Wahls for years now, this is my favorite location. All are great but I have to say this particular spot always gets my order correct, cooked properly and in a prompt manner. Try the grilled cheeseburger especially if Larry or Chris are cooking. Always super clean even when packed, if your in the mood for a burger and fries this is your go to.
This is a Rochester and Finger Lakes area classic! Do treat yourself to the experience as well as support a hometown original! For a low carb option I typically get 1 or 2 Hollywood Burger (cheeseburger w/lettuce, tomato and mayonnaise) but make sure to get it dressed up special with their hot meat sauce, onions, sweet relish, ketchup, mustard! You will need a fork and knife... Maybe an extra plate! This will be a meal or more! The custard ice cream is amazing as well! I like chocolate with mixed almonds which they prepare on the spot. The root beer is great as well... My favorite is a root beer float! The Brighton location is so bright and clean inside. It can be ready to miss when driving by but do make a point of looking for it and going in. If you can, plan to order and eat there and enjoy your visit. Nothing fancy but just good hometown basics. I do wish they had fresh cut potatoes, onion rings and mushrooms for deep fryer as these are ok but dont do the rest of their food justice.
The Brighton Tom Wahls is very clean and efficiently run by very good staff. Try their tuna sandwich, great fish fry, homemade soups, cole slaw, mac salad, French fries, fried mushrooms & onion rings, burgers & hot dogs. Their frosted mug of root beer is delicious too. You will love everything on the menu! Dessert: excellent ice cream and milkshakes!
Tom Wahls are what they are; an excellent local burger joint with excellent service and ample seating. Tom offers a complimentary burger or plate to Service Members and Veterans on 11/11. They respect us. Thanks you. This location up holds the traditionally expected quality of service, taste, and respect.
4 stars is maybe too high. But for what it is and its competition nearby, it seemed most appropriate. The Wahlburger is good (a burger with ham and cheese). The root beer is very good. Im not sure why, but its even better at the original in Avon. The ice cream is fine (and by fine I mean worth ordering). In general, its a good fast food place. In the Pittsford Brighton area, this, Five Guys, and Chipotle (if you arent scared of the lettuce) are really your best fast food options. Its brightly lit, which is good and bad: clean but kind of a mood inhibitor. Furniture is very basic.
Total reviews rating 4.4
199 Reviews for Tom Wahls Brighton 2023:
Review №1
2022-05-22Absolutely delicious food! We ordered the 55 junker plate, chicken finger happy meal and cheeseburger happy meal... came to about $31.00. Wasnt too badly priced. It was a nice family brunch.. The staff was decent and the place was very clean.
Review №2
2022-02-19The building was clean, the people were friendly and the food was what youd expect. The cheese curds are DELICIOUS. My only complaint was that I ordered a chocolate shake and it was chocolate milk or milkshake bar with no ice cream... so it was kind of gross but I didnt feel it was worth mentioning. Otherwise... a decent place to eat and yummy food.
Review №3
2021-11-24Perfection 🤩 This is how food should taste like. Friendly staff and reasonable prices. Thank you so much
Review №4
2022-05-29Junker plate was fantastic!Rootbeer float very tasty.
Review №5
2022-04-16The burgers fries onion rings are so delicious! The homemade root beer was outstanding!! The coleslaw was ok but everything thing else was great! The service was fast and courteous. Highly recommend!!
Review №6
2022-06-29Celiacs beware. I just watched the cook handling onion rings and then handling my sons french fries with the same gloves. They dont care and were rude when I said something. This place is going down hill fast. If you eat here there will be a good chance of cross contamination.
Review №7
2022-05-12Visited this store with my 4 yr old grand daughter. The guy who took the order was incompetent, forgetting, pickels, ranch dressing, drinks (!), and a pager. The veggie burger was not palatable. Whole experience was awful
Review №8
2022-06-26First time eating here with my fiancé, amazing food, great prices and extremely friendly staff. Will definitely eat here again.
Review №9
2022-07-02Am I crazy or are the burgers different and weird tasting? I feel like they switched distributors or something bc it seemed very different to me and dont taste good.
Review №10
2022-06-08I went to Tom wahls on Monroe ave and was greeted with nothing less than people wanting to help me. I was kind of a difficult customer and I just want to thank shara and the workers!