Kerbside pickup
Yes
Tops in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Highlights
Great produce
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Cheque cashing
Yes
Planning
Quick visit
Yes
Recycling
Glass bottles
Yes
Metal cans
Yes
Payments
NFC mobile payments
Yes
SNAP/EBT
Yes
Phone: +1 716-515-2170
Site: http://www.topsmarkets.com/
Site: http://www.topsmarkets.com/
Opening hours
- Monday:6AM–12AM
- Tuesday:6AM–12AM
- Wednesday:6AM–12AM
- Thursday:6AM–12AM
- Friday:6AM–12AM
- Saturday:6AM–12AM
- Sunday:6AM–12AM
Tops in other cities:
Comments (199)
Overall layout is nice. Produce looks fresh and shelves are well stocked. There is an issue with the long wait at checkout. While waiting in line, another customer behind me said he hated coming here because its never quick getting out. I seen what he meant.
The store is usually well stocked, the employees are friendly and helpful. The downside is it closes at midnight and around 9 pm theres usually only one cashier open and only 4 cash out yourself lanes that are usually full of people with loaded carts who have no idea what they are doing which creates longer lines. Just open more registers Please.
Its the same as other Tops, Just different layouts. They have a decent selection but high prices. If you want to save money on your groceries, this Is not the place to go generally. I am usually In there for something on a really good sale or because my bank Is In there. Otherwise I stick to Save a Lot, Pricerite or Walmart.
I support Tops when I am stocking up on canned goods - their prices and choices of brands are excellent. They have some great weekly specials. Some produce could be better and I get frustrated if my local store doesnt carry an advertised item. We do need competition in Buffalo!
Im a creature of habit,so Ive been going here for years. The store is clean and organized. I always find great sales that I take full advantage of. I add coupons to my bonus card, use paper coupons, and I take full advantage of the discounts I earn on gas..which they have at this location.
I like the gas points , but the prices are too high compared with other stores. I also like the e-coupons that i can use online instead of having to remember to bring coupons with me. The best time to shop there is around a holiday when they have really good sales - especially the buy one get one free sales. The lines are usually very long, with few lines open. I shop here primarily open of familiarity and due to the sheer volume of people at Wegmans that I dont like to deal with, but which is understandable since their prices are so much better.
Always mediocre service. Prices, well lets say if its not on sale with a coupon your being ripped off, even with the gas points. Tops gas is almost always 10cents a gallon higher than everywhere else. If there is more than a dozen people in the store expect a huge wait at check out even checking yourself out. I would never set foot in tops again if I was not shopping for mom and she insists I go to tops
This is a really cool grocery store. This location really reminds me of how grocery stores looked and felt in the 1990s. They were not all flashy looking with crazy hot bars. They were warm and cozy with linoleum floors and workers who were kind and helpful.
Tops is a very convenient, Grocery store. It has all the basic supermarket departments, like produce, frozen, health and hygiene, etc. But there arent many frills, like a large specialty grocery store. Which generally means a slightly lower price on average. You get what you pay for.. or you pay for what you get. Its a good store, it gets the job done oh and it has a gas station and a Plaza in the same parking lot.
After shopping here for almost 10 years, tonight I was told I could not bring my purse in... I was with a friend who had a larger purse than me, and hers was fine, but apparently the style of mine was against the rules...i felt like i was singled out and discriminated against. I dont think i will be returning. To many other options in my area, that want my business.
The marketing team is not doing anything to inspire the staff but this location has a lot to contend with. Lot does not have a clear safe path from the street which is a HUGE design flaw and the kind of thing that gets me mad enough to write an online review in all caps!
These Supermarket is okay. The parking is always filthy. The bottles and can recycling area is close to the main entrance always dirty and with a strong snow around the Lacs on cleaning. Prices are on the high side of things. Staff and personnel and wax and personality and helpfulness to the customers. Cashiers are not too friendlyThese observations are for both Tops on Grant Street in Amherst and Niagara Street in Maryland Street
Always visit when I am in town. Strange thing..I am 75, yet the girl asked for my ID when i bought a bottle of red wine. The store is clean and well managed.
This is the worst Tops i have been to, its a shame it has to be 5 minutes from my house. Most there could not be bothered to get of their phones to help. I will go to a different tops from now on and other markets locally. I have been going there weekly for 2 yrs and it seems to almost get worse, im amazed its still open. Alot of dead weight in there, they need new higher ups. I cant give them my money anymore. Good luck
Good supermarket. However, I bought a bag of romaine lettuce that went bad the next day. I was disappointed to find they had no free range chicken or turkey, and a small organic selection which seems a bit more pricey than Wegmans. Other than that, its very clean & they do have some good sales.
Parking lot security guy, with the tops issued security vehicle... He drives around the parking lot talking on his phone... Watched him almost hit three people at the crosswalk in front of the tops.. then when I was driving out of the parking lot, he stopped right in front of our car. Having no place to go, he opened his door and told us to go around him. He could have easily just kept driving.... Dude is on drugs... or he is nuts... not to mention he thinks the normal speed limit in a parking lot of tops is 30 miles an hour..... That place is a mad house inside an out....
This is THE nicest tops I’ve ever feasted my eyes upon. Immaculate like you wouldn’t believe. The cereal boxes are lined up so straight you’d think you’re in a Wes Anderson film. Giant Goya section that makes you feel like you’re in Mexico, I love it
I use this tops the more than the one in my new neighborhood the bread is good and sometimes the sales are worth it but what is a sale at tops is the norm at Price rite just around the corner however I still prefer tops over Wegmans as far as pricing and over everyone else when it comes to their fresh bread made in their bakery
Poor selection of items suitable suitable for customers who have severe dietary restrictions, such as Diabetes. With the large percentage of people who have this and other diseases , it seems to me Tops is missing an opportunity not only to serve these customers, but the profits to be made in doing so. And think of the. PR gold mine! It could be a 7-day- a- week Food For Families promotion!
I have shopped here since they opened way back when. The pharmacy staff is awesome. However My visit yesterday made me want to never come back. The area at the checkout was filthy. I set my basket down after unloading my groceries, the floor was so dirty, packs of gum were scattered amongst the filth. A rodent or roaches paridise for sure. Then to top it off the cashier proceeded to pick at a hang nail rather than start scanning my groceries. Seriously thinking about transferring my prescriptions to Wegmans around the corner and never stepping foot in this tops again.
Very helpful an friendly people at this location. It is also very clean an proficient, for as long as Ive been going to this Tops never had anything bad to say. Great place.
The management is always moving items around, which means that sometimes you have to go on a safari to find it. They frequently have BOGO offers on various meat products. The two things about this place I do not care for is the forming of two lines waiting for the auto checker, and the fact that you are discouraged from bringing a backpack into the store after a certain time in the evening. You are directed to store it in the employee area.
I rarely get sales prices for items on sale. When I bring it to their attention, they act confused and short with me. Rudest Tops ever! Expensive and will cheat you if you dont pay very close attention to your receipts.
Two registers and self checkout open, at least 10 people backed up waiting in each line... employees and managers walking around at the front, looking at the line, and walking into the back office to ignore it. One employee is literally standing in an empty lane just leaning against the belt doing nothing, playing with her phone and earbuds. Lazy, useless, pathetic all around. 25+ minutes standing in line and still 2 people in front of me. Reminds me why I dont come here
Tops has a great selection of reasonably priced products inside it’s store this place is great you can cash your check pay multiple different bills at the customer service desk they also have a great selection of deli meats that are fresh and cut exactly the way you want it cut the bakery also makes fresh donuts and other types of breads daily so you can get a fresh loaf of bread for the family
Terrible. One register open, and customers with full carts. The cashier seemed inexperienced. Self checkout was full. 12 people in line there. People getting antsy wanting to check out and go home. This was about 4 pm.
I was helping my family checkout and forgot about the 20$ cash back, and the guy made sure to find us in the parking lot, to return the 20.... That went a long way... Thank u for the honesty...
Its a very large tops for this area, based on the area that its in its actually a pretty good tops. Always stocked and staff is always helpful and. I actually dont ever have to wait in line very long however I do think its weird that they dont always have ezscan open
If I could give 0 stars I would. I had no problems with this top until recently when I had a new “police guard” be racist to both me and my mom. I used to come there because it’s the closest tops to me. Now I would rather spend money going to another one. That so called “police guard” or whatever he is targeted me and my mom since we stepped foot in that tops, even my mom metion how he was making her uncomfortable with all the staring. We walked right passed him and then I stopped at the front of the store and looked at some avocados and told my mom to checked them out in Spanish I guess that triggered this man. He came up to us and asked us if we spoke English as if we were idiots that didn’t understand what he was saying, my mom said of course why would you assume we don’t? He said that since he heard us speaking In another “dialect” he assumed we didn’t. We spoke Spanish which is another LANGUAGE not “dialect” then he asked us not anybody else who walked into that tops he asked us to see our persona property I had a bag with my work stuff and a bag from family dollar with a Powerade in it. He did all of this because he’s racist and the manager didnt even acknowledge it we had no apologies for the inconvenience and it was because we went there to buy food not be asked about our language and be inspected as if we were at the airport. So yeah not going there anymore ✌️
I always seem to have some problem in this Elmwood store. The employees are over-worked and stressed. If they cant handle the job, they should get an easier one. An employee got nasty with me just because I asked him if he knew where the iceberg lettuce. To be fair he was stressed because he said he was afraid he was going to get in trouble with his manager if he didntt get his work done. Still no reason to be so nasty with me and yelling in the store. Rant over. I guess Ill just shop somewhere else and not be aggravated.
Open 24 hours! Gotta love that! I also like the new male voice on the self check out. Very good variety for the size of the store.
Went to the gas kiosk at 7:30am to get gas and no one was in there...i called inside the store and the lady said that the guy was coming out... the guy said it would be another 10 mins to start up all the pumps because the person who was suppose to be there didnt show up...mind you the hours for the kiosk are 6am to 11pm so why did it take them an hour and a half from the time it opens, to open it up when the person didnt show up....
Tops is a last resort for me. Its extremely expensive and I tend to only buy things on sale. Ive gotten bad meat from them before, and the Carry out Cafe has rude people working in that dept.
Visited the pharmacy today. The pharmacist on staff was extremely knowledgeable and helpful. My concerns and questions are always answered with the utmost in care. I would highly recommend Tops Pharmacy.
Dirty stores. No rhyme or reason as to how theyre laid out. Never enough cashiers on duty, EVER. Tops has become a ghetto supermarket chain. Their inner city outposts are bastions of the exploitation of poverty economics, which is how they stay alive. A captive audience guarantees a modicum of success, at the literal expense of the community.
Only one CASHIER open every time I go,expect customers to cash out themselves on a consistent basis,everybody that works there seems miserable and I can understand as there is not enough help on a regular basis.
Tops prices are outrageous I used to shop there on the regular and the prices are too high I shop Wegmans now, their prices are reasonable and Wegmans has everything you can imagine tops is just my pharmacy for now I dont there any more!!!!
I used to only shop at Tops, even after Wegmans. I love their bakery.I think the difference in pricing on some items is why I shop both places now.
Their fruits alot of time dont last long. Salads in a bag also. Check expiration dates .Sales are good there and gas points also
I SHOP at Tops on a regular basis The prices are affordable. Sometimes u dont want to cook tops haves a variety of prepare foods ready to go.
Ive never really had a problem with either one of the Tops in my area. The workers are helpful and very rarely can I not get what I came for.
Reason for one star tops brand products not trust worthy baby cockroach and it’s eggs in the noodles
I do most if not all of my grocery shopping here. Great deals and a great bonus card system that rewards you with money off on your gas.
Most tops are clean and bright, the store brands are actually not bad. Their prices are almost always higher than the other supermarkets..
Great store great values great customer service
Tops is a great store. I can find everything I need when I shop there. All items Im looking for are allways stocked..
They have a bit more of a variety. Where as the location a few minutes closer, is more focused on our Hispanic population.
Excellent location wider selection of choice foods to shop from in my opinon plus there are fast food stores in lot.
The gas clerk named JJ is very nice, and shows excellent customer service. And is always a pleasure.
Chopsticks great I always shop there I dont have a problem with the supermarket I find everything I need there and I dont have to spend you know so much money there
Stopped by to get rent out the ATM, but they only let you get $200 out at a time. Cost over $10 just to use their ATM
My favorite store. The staff is friendly and helpful. I cant say enough good things.
This is my last stop before I go up hill to camp. Very nice people very nice store.
Clean and easy to navigate. On a Sunday at 9 pm, not crowded. Lines were a bit slow.
Prices can be high but love the layout of the store. Huge selection and lots of coupons
It would really be nice if they could open more cashiers the lines get really long.
Prices are fine even possible to save as much here on certain items found at other discount area groceries
I have found expired items on the shelf but only when im really lookin for them to mess with my friend who works here
It love Tops!! I can always gone quality product and quality service with a smile most of the time
Why is it that this is the only tops that has 1 person working the service desk??? I walk in tops the line has at least 6 people and there more coming with ONE cashier behind the services desk..... who was also very slow moving and borderline rude..... y’all need to do something different
Store is ok not a lot of checkout lane opened long lines
Not enough cashiers and that self service line makes a lot of mistakes it sucks
Typical Tops. Slow checking out, but their sale items are pretty good
Better prices at this Tops location but it needs some love, and the neighborhood isnt great.
Tops its great! Customer service..savings..kids tree house & food...love it!
This big market open 24 hours 7 days its have a Park a lot nice place for shipping
Check your dates on the food. Overpriced and bakery is not good. Items are stale and lack taste.
They have everything I need for a great price. And its within walking distance of my school.
Great supermarket
The short lady in the deli,Cheryl I think her name is, is so nice and friendly.
Love shopping here. Great sales and always have what I need
The wast store i had ever want for shopping the cashiers they ask me bonus card as if they goiong discount,but they don,t make any discount zero rate
Its ok. I go there if they have something on sale or if theyre convenient.
Great place to shop if you want to avoid the crowds at wegmans.
Went to a instructional nutrition class at Tops where we learned about choosing healthier choiced foods
Very busy store with only 2 cashiers and 4 self check out lanes. Waited for 30 minutes to cash out!
Is nice place to go shopping thsts whete i cas my check snd pay my bills
A great store that sells fresh groceries and home essentials.Good prices and Friendly staff.
Tops is a wonderful place to shop for food plus its good to pick up medications when they are ready
Great food, prices are a little high but well worth it
Nice and clean store. By the college which I tend to go to this location.
Clean and good people work there.Sales stock is always there
Close to home adequate selection great sales nice staff!
The lines at times can be much but its a nice place to shop
Dont have shopping carts in the store or donut sticks and other stuff need more help with staffTo
This Tops is one of the best clean and meats are fresh, my advice is to go to this Tops
Great place for grocery shopping, good prices always good deals
Its a store that does its best to meet customers needs
Food market. Sometimes looks diety outside due to litter. But clean inside and good sales.
Quick in and out. Friendly customer service. Clean and organized
Great produce selection and Vegan foods. Staff is helpful and friendly.
Not my favorite store.. customer service is slow and not enough cashiers
Great customer service okay prices clean bathroom
Close to thruway and Amherst street with some great venues, shop, live music at Sportsmans tavern across the street
Great store, employees are very helpful and friendly
Always have everything we need made our holiday much more enjoyable
Items are scattered all around the store, theres never an employee around to help find anything, and they are constantly out of items.
Very disrespectful and rude, stole money from me because of their lack of math skills, and refused to refund my money. my money isnt worth their attitude. never shop here!!!
Pharmacy is great been coming for years and wont go anywhere else
Always clean and the employees are super friendly and helpful!
Decent service, although you get the occasional ignorant cashier
This particular location of Tops also have a great selection of produce.
Not as nice as the Tops on Elmwood but still fairly good selection
Only ever have 1 or 2 registers not counting self checkout.
I needed to increase blood glucose. Praise Gof there was Tops . . .
Love my tops good foid fruits n good people
Sale prices are good. Regular prices are getting better.
Not very clean and prices tend to be higher than other stores.
Allways got what im looking for when im there and fresh fruit too
Nothing special but Im biased compared to Wegmans
Most employees are pleasant some down right rude
This is a typical grocery store, maybe a hair larger than the average TOPs. Not much more to say than that!
Expensive, dirty, power went out and emergency power ran the registers and nothing else.
I like this store because you can get all things you need
A great grocery store open till midnight every night
Good place for snacks, especially party size ones.
I love tops so much I live across the street
They dont cash certain checks, even if there from your job. =(
Quick service, polite workers coffee was good
It has everything you need decent prices
Got some great 5 for $19.99 items
Nice and clean but tale care of your plants their dying
It was efficient, clean,and friendly and best of all afforable
Needs improvement...fresh foods are always half dead/rotten
The people who work in the Pharmacy are great there.
Just a nice good old Tops in the Black Rock area. Near Buff state.
They need more help.im the check outs.
Way too many people for only 2 lanes open. Ridiculous!
Best tops fast friendly service
Smaller store quick cashiers friendly sraff
✋ Dont do it! Desk customer service rude old ladies.....
I like tops for certain things like plants. Cat toys
Convenient for check cashing and Red box.
Cashiers are always nice n friendly
They need work with maintenance but its tops so.......
They do not have fresh produce.
Dont like management but love the deals
Very friendly staff and clean store
No CAMPBELLS CHUNKY MAXX SOUP in FOUR (4) MONTHS..#WHY!!
They always have what your looking for
Not as busy as the other locations and a few lessons options
Easy to find what you are looking for but staff can be rude
If you NEED food and no place else is open/around.
OK Location, needs a deep cleaning though.
They had the best blueberries!!
Need more fresh seafood option
I love the sales I love the service love the store
Very good food.But a little bit expensive.
Only place I can find throat coat tea
What is there not to like at a store properly named TOPS!
Great deals every week
Love the 24 hr a day thing.
Everything are expensive not a good a place to shop in
Started my journey well and came back well as directed
Usually only one cashier for this large store.
Workers, and prices. Love shopping there
Nice store. Friendly service.
They had what I needed at the time I needed it LOL
Love how the always have sales.
Fast and efficient service, very friendly
Great selection of cough drops
Everything that,you need in a supermarket.Very clean place.
Alright I like Wegmans better
Need to work on customer service with the employees
Tops never stops saving u $$$
I love their sales,
Best donuts and I know donuts. haha.
Tops never stops saving you more
Not the fanciest tops but gets the job done
Big grocery store with lots of choices.
They need to upgrade self checkout!
You can buy groceries here lol.
Lazy and rude.
Tops is nice and near me .
Always find what I am looking for
Store needs an interior facelift.
Great place to work and shop
This was good to buy fresh foods
Always out of everything thats on sale
Because is a beautiful shop
Got most of the things I needed.🤗
Clean love shopping here
Great variety of food .
The store is filthy and gross
Good deals here !!
Kind of dingy. Produce seems old.
Never has enough cashiers
Paid bills super fast
Ok service, ok supply, ok service.
Total reviews rating 4
199 Reviews for Tops 2023:
Review №1
2022-04-07Watched an employee yesterday April 6th, 2022 (white man named Nick) disrespect a customer in the middle of the day because she asked him for help in the milk department. Mind you, he was standing in that exact same department. She did nothing to deserve how she was treated and I most certainly will not be coming back here.
Review №2
2022-01-12People of color are treated as second class citizens. I went to customer service and during my transaction the cashier voided out the transaction and assisted a Caucasian. This was encouraged by the management. The cashier are not friendly and do not greet you when you say hello. This attitude is very condescending. I have had this experience twice.
Review №3
2022-06-10TODAY 6/10 THIS TOPS IS ONLY ACCEPTING CASH. NO DEBIT CARDS OR CREDIT CARDS. NO EBT CARDS. NO GIFT CARDS. CASH ONLY. EARLIER THEY ALSO HAD A POWER OUTAGE.
Review №4
2021-04-19Even though there was only self-checkout and aisle 1 open with a reeeally long line... The cashier Angelina really brought it home for the tops team! I think there definitely should’ve been more lanes open but she treated each customer with the same happy welcome and helpfulness.It’s people like Angelina who make me want to come back and shop at your store!Keep up the good work & outstanding customer service:)
Review №5
2022-01-02Workers work slow, bottle machine room works slower than the people and machines rarely ever work, store is dirty every time I come here... Suffice all that to say I will NOT be returning to this location!
Review №6
2019-10-20I dont come to this Tops very often but when I do, I am never disappointed. The area is usually clean and the staff is pretty fair. Easy to find your items and moderately busy but nothing too overwhelming. Not a bad location to visit and see if you like it for yourself. Honestly, if Im in the area then I will go and have no problem but nothing to seek out from across town.
Review №7
2019-02-01Stopped by to pick up dog treats and was amazed. The store was much cleaner than the last time I was there. Even the bottle return room had been cleaned. I returned bottles there a few weeks ago and it wasnt very clean, disgusting is all I will say. Today was a nice surprise. Keep up the good work. Take pride in your work it gives you pay check.I should have mentioned this in my original post. The employees are there to make our visit pleasant, but they are not there to clean up after inconsiderate patrons who dont clean up after themselves in the bottle return and Ladies bathroom 😡. Im sure you werent raised to be slobs, make an effort.Thank you, have a nice day. we
Review №8
2021-11-15Dnt b any color but white n go to customer service n try to cash a check cause if they dnt like ur color they won’t do
Review №9
2019-07-24Old lady with grey hear and glasses and a little heavy that Cashs checks at customer care desk needs a reality check and is absolutely rude. All the other workers are great to be around always smiling !! Prices are great ! Food is fresh! Shelves are always in order!
Review №10
2019-11-01This is the location where I am employed in the deli department. I really like my Tops Market. They do tend to have a limited product selection due to the specific requests of the neighborhood. But of an item is needed that isnt in stock it can be ordered or located at another location by speaking with management. However due to the websites search option many customers can discover that information so that they can visit the correct location on their first try.