TOPS Friendly Markets in East Aurora
Site: https://www.topsmarkets.com/Stor...
- Monday:6AM–12AM
- Tuesday:6AM–12AM
- Wednesday:6AM–12AM
- Thursday:6AM–12AM
- Friday:6AM–12AM
- Saturday:6AM–12AM
- Sunday:6AM–12AM
TOPS Friendly Markets in other cities:
I never bother with reviews because I dont have time, but I have to do this one. With every visit to the store I am horribly disappointed! Never fails! The worst customer service, terrible produce... I can go on and on! I avoid going there but sometimes I am pinched for time and it is so close to my house. I always drive to other stores no matter how far they are! I dont understand how is this Tops store still in business? I wish I dont have to go there ever again!! And it seems that they just dont care!
Ethan Brose who was in customer service was very helpful, he helped me with all my problems and questions
I never leave reviews. and very rarely bad ones. But I repeatedly encounter horrible customer service, the produce is terrible quality and the prices are higher than most other places. unfortunately this is the only major grocery store in town otherwise, Id never go.
Purchased the brand pawscout smart pet tag during the month of June 2020. However, due to my particular breed.... I found out at the vet the following day it is not good to put collars on English Bulldogs due to risk of them choking due to their neck size and how bulky they are. Nevertheless, I went to return it the following day with the receipt and was told that because of covid 19 they were not accepting returns. I can understand that.... However due to the length of their No Return Policy .... I put it on top of my refrigerator. Tonight (Feb 2020)I was cleaning saw the 35 dollar pet tag and went to return it; however when I got there I was told that they could not accept item because of how long it was since purchase. I offered to give them my bonus card info so they could retrieve it in their system...offered to give them the card I paid for collar with and tried informing them of my prior attempt to try and return the day after purchase but was not able toom they told me sorry . I am upset because I paid for something that wasnt even opened or damaged in anyway still in original packaging.. So now I have a 40 dollar pet collar and they were unable to return even for store credit. Especially during a pandemic when money is tight (mother of 4 kids) and being out of work I would expect they would be understanding but no. They have product replacement/insurance for their merchandise..... Terrible customer experience terrible way to follow up with customers and out them first when they should be grateful I was choosing to spend my money at this particular establishment. I spend minimally 400 a week here. I will now be taking business elsewhere. Hope this helps anyone else who is so find of wegmans but lives in area that only offers Tops. Ill drive the extra 15imutes....
The carry out salads used to be so good, had so many choices and only 6 dollars. Now its half the amount they used to give you last year and its hiked up a dollar.. :( I used to look fwd to going there for lunch
Clean store, pretty good atmosphere.
This Tops is really well stocked and the staff is so nice. Veggies and fruit are fresh. There is always meat on sale too. I regularly can find deals like pork rib roasts for $5 each! Unbelievable value.
So no where does it say 2 for 1 ......just 1.99sale .....came up 2.29 I question it she says ya that bakery ....no wonder there heading to bankruptcy. ...just draining to local in EA so I went and got a 2nd ....you have to watch the games tops plays ....smarten up folks
My favorite part of the EA Tops is probably the floral section. They have beautiful flower bouquets here. They also have a small selection of houseplants too. Ive gotten a few great plants from here. Really awesome balloons too.This store is small. It gets a little crowded when its busy. That is probably my least favorite thing about this location.
Have found many items well past their expiration date.....prepackaged deli meat, yogurt, etc. I even brought this to an employee’s attention. I was concerned someone would not notice and get sick. Employee said he would take care of it. Before I left the store I went back to check and all of the meat was still on the shelf. Organic produce is always moldy, mushy or rotten. NEVER bags in the meat department. I always make sure to take one from produce because they are too lazy to refill the bags in meat department. Prices higher for poor quality and selection. Rude employees in self check out. Unless it’s an ‘emergency’, I try to go to Wegmans on Losson or in WS.
Its a nice supermarket but on the smaller side. However sometimes I have no choice but to shop after 9 or 10 p.m. and tonight was the first time an employee wouldnt help in checking out process. I asked for help but the employee said they couldnt! I had a lot of items and it took me over half hour with constant errors and waiting. It was an horrible aggravating experience. Any other time I have shopped in the evening the employees actually offered help instead standing there staring at me!!! If this is something new Ill have to shop elsewhere. Or maybe just bad customer service tonight.
Tops is the only super market in East Aurora and at times it does not carry what I need, so I have to leave town to get what I need or want. Even though Tops customer service is pretty good!
Quality staff. Friendly and variety. Organic foods and healthy food variety. Some of the lower reviews must be chronic complainers. If you go shopping just before a pro sporting event or holiday...yeah there are going to be lines any where. Plan accordingly.
Never have a nice selection of salad mixes and when they do they are 2 days from expiring. They were out of fruit roll ups for my kids lunches and never have my simply orange juice with some pulp its either high or no pulp. They are lucky their the only grocery store in East Aurora otherwise id got Wegmans more often!
Nice selection. Can find just about anything you want. A little pricey. Comparable to other large chain grocers. If you shop sales and use coupons you can get some good deals. Obviously, not as afordable as the no frills stores where you bag your own groceries. Much more product to choose from though!
I can never seem to get the brand of kitty litter I prefer. Bulk food runs out of paper labels and twist ties alot. Theres Tops brand half n half quart size only half the time. I assumed that the Bonus card informs the store as to what we buy, but they always tell us when the next truck will arrive. I live at the opposite end of the village, so it is a long haul to get down there. On the bright side, I am grateful for the organic section.
I prefer Tops over Wegmans many times. The one thing that I most appreciate it is that there is no music blasting in the store. Thank you for allowing customers going through their shopping in a relatively quiet environment.
Cashier Meghan ( dark hair and glasses) did a wonderful job! I overheard a manager saying she was too slow, but she did great and she deserves better praise.
Tops is a second rate supermarket. The aisles are crowded with unnecessary displays and they always run stupid contests, like Monopoly, which just results in higher prices. They frequently run absurd deals where you, for example, buy two and get three free. That obviously means that the product is overpriced. Wegmans doesnt do that kind of nonsense.Thats just my complaints today. I find new ones every time I enter the store.
When is Wegmans coming????? This place is supposedly the best of the local Tops and thats just sad. Shout out to Bethany who is literally the ONLY employee to ever utter a have a good day/thank you as you walk out from one of the 6 self checkout systems.Employees are almost all very grumpy. Does this company suck the soul out of them?Speaking of self checkout... most of the time when you come here its pretty much your only option, unless you enjoy standing in line for 20 minutes behind massive shopping loads in one or two of the only human cashiers they have open at any given time.Could they hurry up their bankruptcy so theres a vacant spot for Wegmans to build upon??Also prices are just ridiculous. Sure, I can occasionally get Daisy sour cream for 88¢, or use a coupon to save here and there... but $3.89 for a gallon of milk??? Do they not realize that Wegmans is literally $2 cheaper ALL OF THE TIME? $1.89 for a gallon at Wegs. Id rather pay more on a handful of items, use NO COUPONS, and save overall, and DRIVE to Transit or McKinley to Wegmans than shop here weekly for groceries.
Worst experience Ive had in that store. They are not people friendly. It was my fault I dropped my car keys while shopping. They refused to announce it or look for them. You always have to wait 20 min for a carry out. Tops should take lessons from Publix in Florida. Always a carry out even if 1 purchase and they all greet you. Tops wanted to know how they could improve. A customer actually helped me find my keys near plants. Tops is not the friendly store they advertise. Go shop at Publix and get some lessons. Joyce Michalski No Star but I cant post on less I fill in
The woman at the fast check out register was way to slow. Not the person I need when I run in for two things. Didnt help that the lady before me bought $115 dollars worth of groceries in the fast check out lane. Cashier, although very friendly, moved very, very slowly. There were four people behind me when I left all shaking their heads
East Aroura tops is not the best but the only choice in town. They actually charge more for the exact same items at other tops stores. When I asked them about this or if they would match the price at the other tops they literally told me they can charge more because they are the only grocery store in town .. the government doesnt let gas stations over charge I wonder why tops can get away with charging more
Same Tops quality to come to know and expect. Smaller footprint than most Tops stores, but still nice. Though Im not sure why, I have found the prices on some things higher at this store than the Orchard Park store. Minus one star for that.
Its just ok. Selection of products is not as expansive as, say, Wegmans, and store management and employees seem dispassionate. Lots of displays in aisles blocking access, even in the entryway. The parking lot is small and one store entrance is right next to where traffic pulls in off the street--a disaster waiting to happen. Be careful in the parking lot... lots of people in a big hurry.
The staff is very friendly and knowledgeable. Unfortunately, they use very questionable pricing tactics. Example----A six pack of Pepsi bottles regular price stated at 7.49 per six pack, then priced at 3.49, supposedly a 50 percent savings which is totally not true if you price them out at Wegmans where they sell regular price under 4.00 a sixpack. Very suspicious pricing techniques. You see manufactured savings when the price in many cases is higher after their sale than at the competition. Unfortunate, they are the only store in town so unless you have a car to drive 13 miles to a Wegmans you are stuck with their prices.
Good service. Doesn’t compare to Wegman’s though! Their fruit seems less fresh than others, but there are a lot of options for vegans!
Outstanding. Had all the Hams we needed. Very Christmas decorationed & Christmas merchandise all over. Floral department, again, outstanding. Will be a fun place the next 2 weeks. Have fun getting a parking spot🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄🎄
Most of the time the workers are too busy to help a Customer. The workers in the deli are rude. Most of the time the meat looks old. And I wish they could make a ham salad like they do in Lewiston.NY. The return bottle room is like a shoe box half the time the machines are down. And the parking lot is a joke!!
No different than Alden Tops - asked about Red Rose Tea - none on shelf - same answer as Alden - trucks will be in tomorrow - Ill drive farther down the road to Aldis, Walmart, Wegmans but Im pretty sure im done with Tops
It was very good. I like the signs in each aisle directed me to find what Im looking for and found them fast. Great direction signs and found things faster than I expected!
Tops in East Aurora is nice & clean. My cashier was very kind and nice to my little one. I just think Tops in the most expensive grocery store out of any in the WNY area.
Tops prices are crazy high unless you are willing to get what they want you to buy that week based on the deals. Tops always feels like you are being steered what to shop for. If its not on sale it usually has the higher price tag compared to wegmans. But were in east aurora so there isnt exactly a choice unless you want to drive. Staff is friendly enough though.
Depending on your cashier will depend on if your bread comes home as a pancake. Most cashiers are friendly & pack good. A few not so much. Otherwise nice clean store.
The workers here are awesome. Lost my ID a year ago. Worker looks at me and says hey I think we have your ID.... GREAT. Knowing your customers....
Too expensive for most of their items! And they dont really have that much of a selection. Their alright if you need to just make a quick trip to the grocery store.
The EA tops is pretty sad when compared to Hamburg/ op stores. Weighing machines typically out of paper, produce looks days old, many bulk bins empty. I think after going there for 30+ years, it’s time to travel out of town to step up in quality.
Conveniently located in the village of East Aurora. Makes it easy to Grab & Go for those last minute groceries. Clean and courteous staff. Only complaint is the layout of the parking lot.
Nice Store Weird Shopping CartsI was there on Saturday, June 3, 2017 to get pop. Nice clean East Aurora store with weird toy like shopping carts.
The most expensive Topps Market I have ever been to I attribute that to no competition there are no other grocery stores within 15-20 miles and thats the way eastaurora has made it its unfortunate I do all my grocery shopping and Hamburg at Wegmans and Aldis
Typical old school Tops, besides the Co-op which has better produce, its the only grocery store in East Aurora. Its convenient.
Tops should do East Aurora a favor and close this store. Then, Wegmans can move in. The people of East Aurora deserve better!
Some very competitive prices and good selection. The biggest problem is that there are not enough cashiers and that those that are there are frequently very slow.
Clean and organized. Fresh produce. BUT, Tops is pricey to me compared to stores I feel are better so I dont usually shop here.
Easy to get in and out, clutch when youre hauling two kids with you. More expensive than wegmans even though the bonus card discounts make you think youre getting a deal.
Honestly I got in line not knowing the woman in front of me had 7 WIC checks and the male cashier was in training by a women who had bushy blond hair who seemed like she cared less about anything but her phone and instead of helping the kid she walked away and went to the restroom so basically it took over 15 min for me to get out of line nooffence but it really sucked!
Could not find instant lemon pudding mix?????? Thought that was a staple.....do not like store.....but if u want to shop quick and local....only choice.....not quick when they do not carry regular items......will plan better so do not have to use
They usually have most of what you need, but not as good as Wegmans. Most of the cashiers bag like idiots. Too many heavy things in one bag.
Im very happy with the Gluten free options Tops has been offering. The employees here are also very helpful.
Tops almost always has what I need at a good price, and with the self serve checkout I can pay and be on my way quickly.
Poor selection, unfriendly staff, disorganized, very disorganized. I always feel im bothering a staff member when I as for help.
Every other item the cashier asked if I wanted it in a bag. It got really annoying. The shelves needed to be stocked. Many items were sold out.
Poor quality produce, high prices and unfriendly staff. Sad for such a nice town.
Best place to shop. Great deals and sales all the time. I miss the kids daycare type thing .. Where they watched the kids so you can shop.
Im like a drunken sailor in a grocery store! Tops always has great stuff..nice organic dept, too!
This is a decent sized Tops considering the size of the town. Havent had a problem checking out. Employees have all been polite and helpful.
They almost always have what Im looking for. A little pricey on some products especially compared to Aldis but wider selection.
Horrible store, high prices, of of date foods and the cashiers are too busy talking to each other to pay attention to what they are doing.
Very nice and cleanA very modern tops I have not seen another one like this anywhere they are number one in their district in East Aurora
Dont like what they did to their employees,,,file bankruptcy and giving there high,overpaid managers bonuses along with the owners pay ,,, tops never stops screwing customers,little suppliers and employees,,
Such a nice store !! Carts are awesome , and HUGE selections !! Almost as good as Warm and !! And thats saying a LOT coming from ME !!
The store is always clean and well-stocked, plus the employees are very helpful and friendly.
Great prices compared to others and good products
Tops is the only grocery store in East Aurora, holding us captive, would rather have wegmans here for sure
Definitely pricey but the seafood selection is decent and sometimes has really good sales
Often out of popular yogurt flavors. Often out of wheat rolls. Often out of crusty bread. Wegmans is often less expensive.
Hate it and I live in EA. Very poor selections....practically no holistic selections. Slum store in an upscale town! Sad.
Tops is easy to access handicapped accessible, some what over priced but convenient for locals to shop.
Large enough to find what you want, but not huge so you feel overwhelmed. Clean and orderly.
There are never enough cashiers, no matter what time of day. And the parking lot needs some directional lines and arrows.
No lanes open at night if youre doing full grocery shopping you have to go through self check out. No bueno.
No complaints about this place whatsoever. I love coming here to grocery shop.
Not wegmans, lacking other foods beside basic foods, non competitive prices. Smells a bit funny.
I cant even get my glazed chicken water so redikulus! I cant believe how pathetic it is I expected better!
Tops is my go to grocery store. Not too big, not too small. Decent selection of products.
Great supermarket friendly staff good place to sit down and eat in the carry out cafe
They have a pretty good organic section! Produce is always nice
Has improved , is clean and offers a better variety than most small town stores.
Always love to stop in while we are on vacation to pick up a Birthday cake for our daughter
Usually busy. Always have things stocked well, helpful, a lot of registers open. Clean.
Love the wonderful staff. Always make sure if I need anything to help me the best they can
Green bananas always. Do not keep shelves stocked on sale items. Produce isnt the greatest sometimes brown broccoli.
Its a nice store. Plenty of product. Can be very busy in the afternoon.
Pricy unless u get bonus card items good selection. Wegmans is better if u have the choice.
Great selection of goods. Staff is friendly and helpful.
Good market with good products and good selections. Wish pricing was a bit better.
Everyone is so friendly and helpful. Clean store. INSTACART Available.
Very pleased. Impressed with staff- very helpful & professional. Beautiful East Aurora store.
Cleanest Tops Ive ever been to. Great friendly employees
Great organic section!! Tops brand sausage is the Best Italian sausage around!!!
Tops is okay, their bakery is nothing to brag about, prices a little high!
Nice tops. Only problem I could find was we couldnt find any baby carrots
Just awful. Period. As a former employee, I could really say a lot about this place. Just take my word for it. 👎
Still has the giant green carts that Arcade doesnt (so you can actually shop for a week or two).
Overpriced and understaffed at lunchtime. Only grocery store in EA continues to exploit the monopoly.
Great variety of foods and general merchandise great prices
Smaller store with smaller selection. Often over-crowded and lines can be long. The staff is friendly though and the store is clean.
Convenient but expensive. Meat is ridiculously over priced and so are canned goods.
Its ok at best. I only shop here because its walking distance from home.
Decent only go for quick things dont shop shop there too EXPENSIVE
Never enough cashiers. This town is now too large for this small Tops market.
Friendly personnel, clean store. Produce, canned goods, meats MUCH too expensive, even at todays normal prices.
Aisles crowded with extra displays. I dont care for their selection of products. WISH WE HAD A WEGMANS!!!
Clean, friendly and helpful with a good selection and local products.
Sucks. EA could really use a wegmans or a whole foods.
Great store. Always have what your looking for
Good options of groceries. Self checkout system outdated and lackluster staff
Really expensive for the most part. Choice strips, $13.99/lb even with bonus card discount? No thanks.
Always out of everything poor management going back to shopping at Wegman
Second best Tops in my area. Cute cashiers.
Friendly service, nice selection of fresh produce.
Very slow, only few check outs open,long lines at each check
Ok. Wish they would not stop carrying my most favorite items.
Very friendly staff, solid bakery, recycling station in the vestibule.
Walk in for 1 item walk out with several items you didnt know you needed.
It is a little expensive but great place to get groceries
Only if you have to go. So expensive. Never enough cashier lanes open
Great specials! Delis breakfast pizzas
It has everything that I need at reasonable prices
Items out of stock, or just one left, prices are high
Rude employees, product inconsistency, price gouging.
Absolutely ridiculous how they treat customers who coupon!
Over priced. Takes advantage of being only supermarket. I go to wegmans
Good customer service. Good selection
Great store with many fine foods
Sochia is clearly not happy with her position at Tops.
Great selection and decent prices
Its the only grocery store in town. Nuff said.
I great place to shop close to home.
Nice place but a little pricey.
Very expensive need another store in town
Its ok. Walmart is cheaper
Parking lot is really wild with rude and aggressive drivers
Parking lot was cleaned from slush nicely
Never have any of the sale items in stock
There is a shopper assistant named Ian there, that is not very helpful.
It is does not have a lot of options and is often very busy
Plenty of parking and a wide variety of products to purchase.
Over priced. Out of stock on sale items
Close to home but frequently out of stock on key items.
Clean and organized well to find items with ease
Needs a bigger store wiyh a gas station.
Clean neat and easy to find what you need.
Sells mouldy produce 🤮
Excellent prices and great selection
No the best place to shop but ok
Friendly people, but prices are way too high.
Full selection, and speedy check-out
The recent remodel looks great.
Not a very good selection of donuts
Prices are too high! Especially on chicken!
Entrance usually to clogged up with displays.
Perfect location and easyto find the needs.
Prepare & Arm yourself with coupons!
Trying to get in and out of parking lot is a nightmare!
They lock up kids formula?
Only food market in EA...can be pricey
Poor customer service and expired products.
Always enjoy this store
Cost to much. Go to Wegmans
Much better with the new renovation..
Fast in and out with a good selection
Good store but expensive
Just your average grocery store
Constantly items are out of stock
Remodel looks awesome
Ok,not Wegmans
Very nice place to shop
Cleanest tops in WNY
Clean store has everthibg
Gotta love Karen.
Clean and well staffed
Isles are really narrow
Its a safe place
Heck yea
Still alright, not fantastic.
Ok. But very expensive.
The worst TOPS in Western N.Y.
Its here
Old times
Just tops
Needs more cashiers
Has everything you need
Good.
Missing my apple pies
Dont even get me started....
Ok place nothing special
Wegmans is better
Love it
Total reviews rating 3.6
199 Reviews for TOPS Friendly Markets 2023:
Review №1
2022-06-01Whoever is in charge of purchasing needs to do a better job. They are always out of everything pre, during and post pandemic. The meats are terrible. The selection is limited. The prices are ridiculous even if you’re a member of their special club. I hate going to this store and I will take the extra 15 minutes to go to Wegmans from now on. Not worth the “convenience” of being close to home if they never have what I’m looking for.
Review №2
2022-05-01First as a shopper, I only buy simple things like chips, candy, chapstick, or rolls. And every time I’m happy with my purchases.Second, having worked there, I must say the bad reviews are as expected since customers in this town and surrounding areas (wales, west falls, etc…) thinks everyone needs to treat them like loyalty. If I had to count the number of customers who were just plain nasty over the tiniest thing I would be rich.With that said, there were quite a few awesome customers but those customers did not come in enough to not let my and other employees morale dampen.Bottom line: if you don’t like Tops, stop shopping there especially if you are going to come in and make snarky remarks to the employees how Wegmans is better and they wouldn’t do that or treat you like that. And every place makes mistake so stop BEING NASTY to the employees for those mistakes.
Review №3
2022-04-10Like to thank the bakery staff for doing a great job our sons birthday cake!! They had 1 days notice to make a mario cake. My son was thrilled an we were too! Great Job!!
Review №4
2022-02-02I just left tops i was waiting in line at the deli at 11:50am to buy something when the waiter waited on about 5 people than they were done serving the 5 people then seen me standing there and went on to do other things so i waited a couple more minutes still no service mind you im a black male so then a white male comes along and they stop doing what they were doing and served him so ibjust left i felt hurt.this just happened as im posting.
Review №5
2022-02-21For the 3rd time, This Tops gave my flash food item to the wrong person. Managers solution is to just contact flash foods because she doesnt want to do whats right. Id rather drive 20 minuts to another Tops rather than to deal with this stores employees lack of caring or respect
Review №6
2022-05-20One good thing left about wegmans...I dont get hit on by the guys who work in the produce section.
Review №7
2022-01-13My #1 reason for not going to this Tops was their prices are way too high. That was before a mouse ran across the paper isle in front of me this week! That has now become the #1 reason I’ll drive an extra 15 minutes to a clean grocery store & I’ll save money!!
Review №8
2022-02-15Probably the worst Tops you’ll ever go to. Managers are awful and very unprofessional. The store is very dirty and hygiene is lacking from the employees. Drive the extra 15 minutes to Wegmans.
Review №9
2017-01-16Although it may look nice from the outside and have okay prices, dont be fooled. The store smells like rotten food, and sometimes they forget to check the expiration date on products before sale. I have unknowingly purchased expired milk before. Their produce is low quality, and the produce is often covered in bruises. I gave this a mediocre score because their prices are better than the competition. This store is often understaffed during busy times.
Review №10
2021-11-10Worst tops ever. Grossly understaffed and the employees will literally stand there at the SLOWEST pace and ring every item out one handed to ensure that you are stuck waiting for a good half hour to 45 minutes just to get cashed out!! Not joking save yourself the frustration and shop at Wegmans yall.