Kerbside pickup
Yes
Tops Friendly Markets in Rochester
Categories
Location on the map
Rochester, Monroe County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Highlights
Great produce
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Cheque cashing
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
SNAP/EBT
Yes
Phone: +1 585-247-8040
Site: http://www.topsmarkets.com/
Site: http://www.topsmarkets.com/
Opening hours
- Monday:6AM–12AM
- Tuesday:6AM–12AM
- Wednesday:6AM–12AM
- Thursday:6AM–12AM
- Friday:6AM–12AM
- Saturday:6AM–12AM
- Sunday:6AM–12AM
Tops Friendly Markets in other cities:
Comments (199)
Worst Tops I have ever been to. The employees are pretty friendly and helpful; however the manner in which this particular store is set up is not user friendly and/or conducive to doing your weekly shopping. Its better suited for running in/picking up an item or two. Additionally, when I first moved to the area (Buffalo Road); I went shopping here. They tried to over charge me for an item that was on sale. I purchased a few of that specific item and did not receive the sale price. I had to go back to customer service to get it corrected.
Its no wonder Tops is going out of business. Their prices are exorbitantly high, the produce is lousy, the store is laid out very oddly, the selection on many items is almost nonexistent. To get to the bathroom you have to walk through their breakroom only to find out the bathroom is tiny and smells horribly. The cashier in the next lane didnt have a clue what she was doing and had to be helped multiple times by different associates. I truly dont know why anyone would shop here. Honestly, I should have left my cart and gone to Aldi or anywhere else. I only went because of its proximity to Home Depot (another errand I needed to run) and to hold us over for a few days before my wife did our primary grocery shopping. The only positive was the cashier who rang us out was pleasant if not seemingly overwhelmed by everything going on. I will definitely NOT be going back.
I really dislike Tops for their, in my opinion, dishonest sales. They offer things like six packs of Coke products at a buy two get four free sale price. You pay about $15 for the two six packs, that isnt a sale. You can go to another big box store and get a six packs of Coke for $2.50 each, if you multiply that out by six it is $15. So how does Tops think that is a sale?Also, their buy this get this stuff free is a joke. They jack up the price if the main product they are selling so it pays for the free items. I have caught them doing this personally. They jacked up the price per pound of the chuck roast about $2.00/pound. So you paid about $8.00 more for the roast than normal. That extra $8.00 was a little under the cost of all the free items.The only way you save money at Tops if you are a coupon hawk. Without coupons it is not worth shopping there.
This is my 1st time ever going inside this Tops. Very quiet place and not too busy which is great to me. I like to do my shopping in peace. The people were very helpful when I needed to find something. They pointed me in the rite direction and said if its not there we can help you find it someplace else in our store. Very clean store. I will be returning.
I have shopped at tops for many years. I love the gas points and the sales but I have noticed in the past year that there are less cashiers and more self checkouts. It is very frustrating when I shop on a Saturday afternoon and only 2 cashiers are on duty. When I do shop at Wegmans even if it is not peak time, they have many cashiers. I am not the only customer who feels this way. I saw more than one customer leave without making a purchase.
Very open aisles and check out lanes. It doesnt feel as crowded or suffocating as other grocery stores, which makes it super comfortable for anxious people, like me. They also have frequent sales and fair prices.
Clean store and well stocked, however in need of updating and modernization. Great prices and deals in conjunction with the free bonus plus program.Bakery fresh items , dining cafe , pharmacy and gas station is a plus.BAD:Only three stars because theestablishment isnt family friendly at all . Upon checkout a male employee was loud, angry, rude, and disruptive. Was yelling obscenities near my children. My next shopping visit will be solo.GOOD:Cashier MINDY was very professional, good-natured , adaptable and knowledgable. She possesses excellent customer service skills.THANK YOU MINDY!!
I usually shop here when they have the drink sales. Bakery has really good breads when fresh. Deli food is ok quality.. I prefer to buy the pre packaged stuff from here. Meats are good and produce lasts.Long waits when checking out.
Literally just ok. A step above Price Rite in terms of quality of product, but several LARGE steps below Wegmans and Aldis in terms of freshness, availability, cleanliness, price, and customer service. Workers are not customer oriented, theyre usually bored or chatting with each other even while some customers (me) are standing in front if them with a question. Its the place to go if youre in a pinch or not wanting to drive an extra 5 minutes.
I like my tops I have been waiting for the fish (you buy one get one free) it is this week now Im going to stock up if I wait 2 days Im not going to have a good selection to choose from.
As far as Tops goes, this location is on par. I generally just use it for convenience (out of bread, missing an ingredient for dinner, need snacks for a party, etc.). The selection is good and the staff are helpful, however the produce is almost always of poor quality-- overripe, wilted, or near-rotten.
Store clean. Looks like they raise prices and then they are on sale. No problem going thru check out today as not too busy. They do have some items priced ok. They also have some items here that they dont sell at other grocers.
Good for quick trips and late night grocery needs, for sure. Everyone in here is pretty sweet and everything is kept nice and neat. Plenty of parking too!!
Its convenient for stuff when pressed for time. Its a shame that Tops is going through bankruptcy, because this store would be a great candidate for updating, a la Hilton or Spencerport. Hopefully, all these stores and Tops in general, get through this.
For some reason they never have sufficient registers open , if you shop there allow time to check out, take a book to read.The self checkouts are not that good.
Terrible customer service from management on down. Holiday spirit isnt here just wanted cranberry sauce and no one knew where it was. Love the Tops on East Ridges even though further.
Worst experience ever, white manager name Ben, trying to talk with a black persons slang. No customer service was I given. I was lied to about the whole situation and to top it off I was unable to cash my daughters WIC checks because this Ben lolly gaged until it was too late to cash the checks. The next day I called the store manager name Doug who was also no help at all. Calling the district manager, both need to be fired and I need to be compensated!!!!!!!! I will not let this go even if I have to go to the president of the Tops Markets.......
Tops has good doughnuts but the last few times they were on sale, they werent ready at 7:00 am which is a bummer when you want to bring them to work.
Good selection except it comes at a steep price. Was just shopping the ad for specials. Regular groceries are too expensive to shop on a regular basis. Employees not very friendly. Alot of empty slots on shelves
Its an ok grocery store. Cleaner that Walmart in gates and better organized. Only problem is they do these deals like 10 for 10 that sometimes have conditions with them you dont find out about til you get to the register. Or read the fine print
This place is an absolute dump. Filthy store, terrible produce, terrible meat section, always under-stocked. Every time I get produce here it goes bad by the next day.I only go here if Im so short on time that I have no other choice. Terrible store. the WORST TOPS IN ROCHESTER
I like shopping at Tops, they always have good sales. Only the bananas were not in good shape for me, to many spots for my taste.
The worst store ever. Don’t ever shop there and save your money. I’d rather go to aldis.
Terrible! Products are even of poorer quality than Walmart! Meat cuts are robbed of the good parts and their Tops brand name products are the very worst money can buy! Stay away!
Not my store usually. Just stopped on the way home to get a couple of things I needed. Nice looking store I must say
Gotta love Tops! Produce is usually lacking quality compared to Wegmans but the prices are usually better on everything else. Also gaspoints are nice.
Easy parking. Clean. Great for sarge shopping trip or just a quick stop. Pricing very reasonable. Very good location
Only self-checkouts were open no store manager on site. Just didnt seem to care whether I shop there or not.
This store is really trashy. Rude employees, empty shelves. Save yourself the hassle and drive to Spencerport. I’ll never go back!
Whether you go to Buffalo Road and Gates or you go to the one buy RG&E in the city frankly their meat stinks it smells like fish through the store its not clean their customer service absolutely sucks if you can find anybody there rude not a lot of good deals ever even with coupons I basically have made this store in total a last resort Id rather go to the dollar store the customer service lines are around the corner with one cashier who has a massive attitude at any given time that Ive ever been there at either store not impressed dont waste your time
Clean supermarket. Its an older Tops, but nice. Has everything you need. Theres a newer, smaller Tops closer to my house that I use more frequently, but this location is set larger.
When the manager gives no care when a customer asks her a question, I now see why tops arent doing so well. Never going back
Not enough cashiers and out of stock on sale items. Huge line at customer service with one associate working. Always spend too LONG in store. Like the BOGO deals
Solid enough grocery store. The selection is good, great produce and bakery items. The time spent at registers could be drastically improved.
Its a great spot when you dont have enough time to go to a Wegmans. They need to upgrade the skill level of their employees and make it a class year interior
This was a convenient location at the time but the quality of service is poor as compared to Wegmans. The staff its not always friendly, courteous or professional.
Just picked up a fish fry with 10 fries and no tarter sauce. Typically not a terrible place to stop for the basics, just stay away from the fish fry.
Always clean, friendly staff,well stocked.they r always improving on store,I shop here at least ,once a week.
Clean, organized, friendly staff, they had everything I needed.
Only two lanes open and lines were a mile long. That used to be a good store. Its gone way down. Service is terrible. Not enough help
There are never enough cashiers. Now you have to go to the service desk for rain checks and there is ALWAYS a line with only one customer service rep.
This is usually my go to store to shop. Staff is quick and always have everything on their sale paper
Even though its not as big as Wegmans they ALWAYS have amazing sales and good selections. Tops is great for shopping on a budget
Store has really gone downhill in the last year. Stopping here to shop normally requires another stop elsewhere to get items they are out of. Used to like it not sure what has happened.
Good deals but always looking for vanilla half moon cookies and they never have them..
Top said pretty much everything I was looking for most of the people there were pretty helpful but not all trying to get help in some departments was nearly impossible
Tops, save your money and go to Wegmans. Dirty and unorganized! The place is severely outdated. They do get 1 star for the friendly staff.
Positive experience. Everything I looked for was on sale. I saved $17.00 and only could not find one item.
Only had one cash register open with all self check outs full(that were working) meanwhile the line was long and several employees were litterally standing at an unopened register talking ..
Just a quick visit to exchange Primo water jugs for full ones. Used self check out for speed.
Great place a few items. They have great sales on meat sometimes. Go check it out
Produce is not so great and they do not have enough soda when they run the sales. Prices are reasonable and the staff is friendly
Consistently great location. Clean, bright with great offerings and friendly, efficient staff. Always a good experience here
I will never go there again ! The Workers ignore you , they smoke in front of the door and the final straw was when I asked for help twice , the kid at the self checkout was too busy texting to help me out ? Tops is not super
I love shopping here. My mother has shopped there forever many employees know her very well
Nice and clean, clear aisles and easy to find aisle directory. Good prices as well.
I had fell in TOPS couple weeks ago. I had fill out an accident report. All they had there insurance call me the next day.
Prices have been going up and the quality definitely shows. Its a shame that Tops have gone so far down hill.
Slow service, mediocre selection, sub par quality, pricing is a little high unless youre able to get sale items.
Clean, organized store that keeps changing their isles around . P.A. system is very loud , which is going off often.
This store just seems dark and dreary. All the employee look miserable. The other Tops that I go to are not like this.
They have the slowest cashiers in this store they need to have them pick up the pace spent a half hour in line waiting to cash out a few things
Great employees. Friendly and helpful. Great sales every week.
The Hamlin location isnt that great. Prices are ridiculously high. If your looking for something i particular chances are you wont find it. They usually only stock the basics.
The woman in the gas station needs to learn about good customer service !! She is rude to customers!!I will go elsewhere for my fuel!
Convenient,prices compare to major chain stores staff friendly
They had International Delight Sugar Free Pumpkin Pie Spice.
Great service every time I visit when I have a shift at Gates Home Depot.
Went to Tops after Wegmans didnt have two things I needed. Tops was fully stocked.
Slightly expensive, at least for a gallon of milk and yogurts, which is what I usually get. Shop at walmart for cheaper prices on the same items.
THIS TOPS IS NICE AND CLEAN I NEVER FEEL RUSHED. IF THRER ARE ALOT OF PEOPL3 IN STORE IT NEVER FEELS OVERCROWDER THE ISLE ARE WIDE AND ROOMY
Found everything we needed & prices are comparable. Good shopping experience & quick checkout.
Good produce dep. Great seleccions, bakery is Great, also good selections, deli, cheese shop good seleccions.
Ok
Good store, some great prices some items overpriced
Tops Friendly Mkts. Staff and cashiers especially the young people are very friendly, kind and helpful!!!!
I like getting points off gas. They have everything I need and good prices.
A newer tops store with great meat deals and A lot of ten for ten deals. A clean store with a friendly staff
They need help in CS. Long lines. One person usually working behind counter trying to assist with everything.
Tops friendly market is always my number one choice for groceries
Got gas and a snack. clean and well stocked. Not a big fan of bonus cards..
The place seems dirty. Shopping carts are garbage. And everything is over priced
Expensive compared to Wegmans.But they did have an item that Wegmanswas out of
I find it easy to get around, staff helpful & friendly.
Friendly people. Great prices and selection. Wegmans is overrated. Try Tops.
Clean great cashiers and managers. Rainchecks are never a problem.
Went to use the bank inside and the gentleman who helped me was fantastic.
I never saw anything. I think that the store is great!
I like tops but its like every tops store smells bad. I cant handle the strong smells.
TOPS FRIENDLY MARKET still has some of the best deals and produce because of WALTER!
The customer service here is absolutely horrible very rude people manager does not know a thing about anything and I wouldnt suggest coming here
Check ALL expiration dates on products. Have found MANY outdated items
I like the store is open 24 hours. But they need cashiers at night.
It was good and used the self check out with no problem.
This store is a joke. The employees don’t really want to assist you. Terrible customer service.
Good place to stop for stuff on the way home, I guess. Its alright
Never seen to have sale items, even on the first day of sales, lines are long and staff are seldom helpful.
Nice place not as big as Wegmans but nice
Love Tops and all the sales and gas . PLEASE dont go away!!
Saved almost 55% on cost cashier was great
Prices great friendly employees clean always in stock or rain checks available
Great deals especially on buy one get one free
This place smells so horrible. I dont know how anyone can eat food from it!
Small store, easy to shop.
Some good deals other very pricy
Super clean friendly staff very helpful
No one to cash me out…. little staff on/ no help just self check out
Rude worker at service desk, slow dirty bottle return area which only takes half if returns because the machines are so garbage.
Always a great place for good foods
A little dirty, and very cluttered. Associates arent always helpful.
Great priced, excellent meat and produce, good atmosphere
Great store with helpful and friendly workers
They had what I needed. Guy in aisle was helpful.
Typical grocery store, a little skeevy at the entrance, probably wouldnt buy produce here.
They suck, nobody helps you, everybody has a attitude, everything is over priced
Good service and selection. Bakery, deli veggies
It was interesting to shoo here as I usually dont.
It was clean, well organized, staff very helpful!
I shop at Tops a lot because ours is open 24 hours.
Not a bad place to grab something quick.
Cheapest gas and no charge for credit card. Thanks!
Small good for last minute, but hard to get help
A typical tops, not as good as wegmans but itll do in a pinch.
They always have what i need at a great price
Good pricing store needs to be updated
The customer service counter is by far the slowest,lazy bunch of persons.
They had 4 cashiers open today !
It was good other than the cashier smelling bad.
Like this location. Variety of food and staff is friendly
Becky the cashier great customer service
Very nice clean good prices
I just like shopping there thank you Wesley Baumbarger Jr
Always out of at least one item on my grocery list.
Nice but terribly over priced
I get some good food there
Was very happy with speed at check out
Miguel was extremely polite and helpful.
Cashiers need to be trained by WEGMANS !
Very friendly and helpful employees
Easy to shop...great sales!
Great store good prices &Friendly
This store never has sale items in stock
Just going to say. I really like tops
Love shopping at this very nice store
This is a garbage store that should be demolished and replaced with a Wegmans
Friendly staff, well stocked and organized
They were out of some of their sale items
The manager is a jerk and they are slow as heck...
Its just an average tops nothing special its okay
I always love my Tops bargains.
I like the sales and staff are helpful
Love the ten for $10 deals
Its Tops which hasnt been updated in over 20 yrs.
Good to shop for sale products.
Lots of good summer time deals
Great weekly deals - Sunday Flyer.
Not so friendly, girl was rude and not helpful
Love tops double coupons baby
Joanna Urso was amazing!! Ty Joanna
Good deals but very unorganized
I love tops wegmans sux
Prices are rediculous compared to Wegmans
My 2nd favorite Rochester grocery store
Large store with pharmacy and large produce section.
Good price nice people
My strawberries got moldy in two days
Well kept fresh meat and produce
The best ice cream flavors!
I love Tops, great place.
I frequent Tops Market for my financial needs .
I shop for sale combined with my coupons.
It has great prices.
Great weekly sales.
Great selection and prices
Great deals shopping there
Tops never stops mopping their floors
Prices are high even with sales.
Nice prices and product selection
Very nice store.
Always good sales.
Short lines. Nice staff.
Been going there a long time.
They have bonus prices.
Lady in barkey rude not helpful
Great food selections
Their sales are unbeatable
Lines move pretty quicky
Love self checkout
High prices, slow service
Total reviews rating 3.7
199 Reviews for Tops Friendly Markets 2023:
Review №1
2022-06-04Great store and so easy to get to on and off the 490 convenient location
Review №2
2021-09-04The selection of meats, deli and produce is just okay. Good selection of everything else. Service is always terrible accept with Holly. She is amazing. The kids are always on their phones. They arw busy talking with each other and sharing their drama. Some even swear. Customer service is slow and never very friendly.
Review №3
2022-06-12Donuts, breakfast pizza, fried chicken and fish fry are the best!
Review №4
2020-08-15I was worried about a prescription that hadnt been called in yet. Stephanie called me as soon as she got it she said because I knew you were concerned about it. Both pharmacist are just wonderful as are most of the employees of this store. Love shopping here!!
Review №5
2019-05-25They have great sales this week
Review №6
2019-02-13Do yourself a favor and get their breakfast pizza. Its insanely great. Where I work we get it for every birthday celebration because we absolutely love their breakfast pizza. They also happen to have one of the best selections of Hispanic food around which I greatly appreciate. Oh and their donuts are pretty great.
Review №7
2019-03-26We like shopping at Tops mostly for the deals they have. I love it when they do a buy 2 get 3 free, its a great way to stock up. Their produce is not the best. I got a pack of kiwi from them that never rippened at least 2xs. Their bakery section is pretty good and cheap.
Review №8
2018-12-24Got in, got what I needed and was on my way. No interminable lines, competent and polite cashier. Asked an employee for directions to cocktail sauce and was quickly directed to it. Good service and a good experience on Christmas Eve when shopping can be a nightmare. Good job, Tops.
Review №9
2019-08-16I only go there on Fridays to cash my check and the customer service desk wait just to cash a check is 15 to 20minutes in line when we only have 30 minutes of a lunch break theres three registers available and they always only have one open recently complain to the customer service manager and all I got was a careless response. Step It Up tops you would think because of your location your customer service would be better
Review №10
2019-01-22I was there midday and it was fairly quiet. I noticed a Lot of things tagged on sale. Not sure if thatbis the norm or if it was a higher number than usual. I used the self checkout lanes, and that was more or less easy enough. I had a donut and a muffin in my bakery bag, and it seemed adamant that I put the bakery bag in my shopping bag. Until I noticed the skip bagging option.