Wheelchair-accessible entrance
Yes
Towfessional Auto Repair in Queens Village
Categories
Location on the map
Queens Village, Queens County, New York, US
Accessibility
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Phone: +1 917-325-1150
Site: https://towfessionalautorepair.b...
Site: https://towfessionalautorepair.b...
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–7PM
- Saturday:7AM–7PM
- Sunday:7AM–7PM
Comments (68)
Courteous & Professional! One of the owners, Jay, helped me with a tow in the city after my vehicle stalled and stopped working. I waited about 30 minutes for the tow. He took care of my car and towed it to the shop and even provided recommendations on how to not have this happen again. I really appreciate Jay and how team for helping me get through this rough time.
I have a lowered bmw 3 series, I can never find a tow company that can tow my car without hitting or scrapping my bumper. Someone recommended I try them out. So I called them I spoke to a guy name Angelo he told me he would be about 60 mins, so in my head I’m like “Yeah ok” every tow company says within the hour, but they actually pulled up 23 minutes later they showed up. Pulled up with a wrecker I was skeptical at first but the driver “Cherry” assured me my car was in good hands. He then told me he will dolly may car to avoid scrapping my bumper or muffler. In about 5 minutes we were loaded and ready to roll. I’m here thinking there gonna charge me a arm and a leg, I was shocked when he told me the price. Just say amazing service reasonable pricing and very professional and extremely clean truck, I could of ate off this guys floors. I wouldn’t use any other company again.
My Grand Cherokee SRT broke down and I got towfessional phone number from my insurance company. They gave me a 40 minute eta. They showed up early so I decided to leave my car for the repair. My car looked amazing when I picked it up. I was dealing with a gentleman named Angelo and he was very professional and courteous. I will recommend this business to anyone for a perfect job... thanks guys
My car was towed by Towfessional, and they were very prompt and courteous. My vehicle had been involved in an accident, so I chose to have them complete the repairs. When I picked it up, the car looked brand new again. I’m very happy with the service and the work they did to repair my car. I commend the entire staff!
Towfessional is fantastic. I believe it is very important, especially with the world being so much more connected than it was years ago, to express praise and satisfaction when a business does the right thing. Its a shame that many people will only take the time to complain - they really dont know how to do anything else. With all of that being said let me give 5 stars to Towfessional Auto Repair. Last week, my car broke down when I was travelling in Queens. It was late at night. I called my insurance company for assistance and within 15 minutes – and I mean 15 minutes, Towfessional was with me and in another 5 minutes had my car loaded onto a flatbed truck. I was asked what I wanted to do and since my mechanic was away for the holidays I allowed them to bring it to their facility to check it out. But first, they dropped me at my house and I was impressed with that. I was far more impressed with the fact that I was contacted the next day and informed that the repairs were minor in nature and would cost me $150 total including parts and labor. I know all too well that they could have easily wanted to charge more but they didnt. I picked up my car and havent had any trouble with it since. End of story. Honesty and integrity are difficult to come by these days. This business has both. My appreciation goes out to Towfessional Auto Repair. Great people. Great company.
Just want to say how professional this company is. Was in a car accident with my 2017 Ford Expedition they came out pick me up took me home to my house in Queens explained all my options to do from calling my insurance company setting me up with a rental and repairing my truck. My truck was done in about three weeks looking brand new like nothing ever happened to it. They kept me up dated on my status and also save me time and money with there quick work would definitely recommend them to anyone that needs a honest shop cause there to many company out there now in days ripping people off and luckily this wasn’t the case.Thanks again Towfessionals Auto Repair for you outstanding job !
I definitely have to give 5 stars to Towfessional Auto Repair for the way that they responded to an auto accident my daughter was involved in last week. I got the frantic call but I work 50 miles away and could not get to her. She was uninjured but the car was wrecked. The authorities told me that a tow truck would be there in a few minutes. My girl is a new driver and the experience had her shaking and crying. I stayed on the phone with her until the truck arrived. I heard the driver speaking with her and then she told me that she would call me back in a minute. I get the call back and she isnt crying anymore. Somehow that tow operator, Angelo, was able to reassure and console her to the point where she sounded like my daughter again. She tells me Dad, this guy is so helpful and nice. Hes going to drop me off at home and take care of the car for us. Then Angelo explained to me that he would bring the car to his shop, handle all of the paperwork and arrange for our insurance company to pick up the car from him. I was relieved. Any father knows the kind of relief Im talking about. My girl was safe at home, my car was being taken care of, and I could concentrate on my job again. In a world where no one seems to give a damn about anyone or anything the people at Towfessional stand out as those who strive to be different. Call them if you need a tow or any other kind of auto service. They made believers out of us and we will be their loyal customers from now on.
Great service, my car battery died and one call to Towfessionals and they were at my car I dodn;t have time to get a uber. Quick assessment on my battery and the driver (forget to ask his name) got my car started. Thank you again! Your on my speed dial now.
Great local tow company, they came earlier then the estimated time which was awesome!! My driver named cherry was sweet, I highly recommend using them. 10 stars
I called and the dispatcher was very kind and concise. He sent a guy well within the ETA time and the man who serviced my vehicle was very friendly and helpful. 10 stars if I could give it.
As a provider of vintage automobiles to the film industry, on time pickup and delivery is the key to my success. For the last 4 years I have used Towfessional and they have always delivered. I owe a lot of my success to their tow service. On any given day I know I can call upon Towfessional to move anything from a 1923 Ford Model T to a 1972 boat tail Rivera and know that it will arrive safely.
Lied about waiting at Pep Boys for an extended period of time (30minutes) and tried to upcharge me for gas. Called Pep Boys and they said he just walked in the door... Told him Id find a new service and to leave. Wont do business with him again. Although, i have heard its an honest service, thats not what I experienced. I did NOT ask him to cover my expenses at any point. Lowering my review to 1 star, guy is a liar and every time someone has an issue with his service you can see he argues instead of admitting wrongdoing, just check the reviews.
I was afraid id be late to work because someone had blocked the driveway leading to my back yard. Towfessional arrived in no time! It was a tough job too, as it was raining heavily and there was very little room to work with. But he was able to slowly squeeze himself into my tight muddy back entrance. It only took a few minutes before he came and he left me very satisfied. Will use again.
I just got a new 2018 Jeep Compass someone crash the whole front I went to towfessional and they did amazing job, you would never think it was hit. The owner Angelo was so professional he came to my house to pick up my truck and delivered it when it was done. Thank you! I will let all my family and friends come to you
10 stars if I could Very stress free & helpful tow service very dependable, I had a tow driver named Angelo and he took care of everything and was very helpful would recommend to anyone looking for tow service
They just try to rob my car . Suppose my car was to close to the pump 🤣 , like I was born yesterday . Then it was to closed to work zone are . Then when the cops came , he had some list to relocate cars .. Scombags . Scamers . Wating for the cops again to make an actual report . U will regret touching my car loser . Get a real job.
All I have to say is quality & fashionable.. One of the most cleanest trucks Ive ever been in, Angelo came to my rescue in the middle of the night, & got me home safely after my car broke down on me.. Big Shout out to Towfessional Auto Repair..
The arrival was accurate to the time given to me by my insurance company . The gentleman was VERY understanding and cautious with my vehicle ... i really wish i got his name and number because that experience made my day so much easier . THANKS TOWFESSIONALS !! I really appreciate it
Tow driver Cherry pick my car up in the cleanest tow truck I ever saw! He was very professional, and was a wonderful gentleman, he was also very careful with my car... best service ever!!!!!
Bunch of lowlife thugs!!! Vinny will answer the call. Will try to intimidate you by bad behavior. Anthony will be onsite rep, same type. They impounded my car and trying to increase the price by not giving my car even though they ware open. Halted me till Monday for more money $400 but I did my research of and paid just about the leagal max of 125. They charged tax on top of that. And am creating a complain to DCA for the additional. Just call the cops if they don’t cooperate.
Thank you again for helping me. It was late and I was strained , they came in 15 mins to tow my car. They arent like other places that bang you over the head with a price.HIGHLY RECOMMEND
This is far one of the best company i ever dealt with they take care of you with respect,honesty Angelo great person took care of me with My Personal Car my lexus gave me a great Price on tow got there on time very reliable always was communicating with me well recommended 5⭐⭐⭐⭐⭐
Avoid at all costs. This company is a bunch of crooks. There is a reason why the Better Business Bureau assigned them an F rating. (based on the BBB investigation, not reviews... look it up on BBBs website).
This place is unprofessional. The owner is combative and does not have real opening or closing hours. They dont ever open. They do work much harder to inconvenience you than to help you or abide by what you should legally get charged for any tow services. Have witnesses of how they handle things and it is shady, negative and aggressive.
Scheduled tow service waited 3hrs. No one showed up and when I called the number provided no one picked up.
I use TOWFESSIONAL weekly for our motor club calls in the Jamaica NY & Long Island areas & love the service. I deal direct with Angelo, hes a great guy to deal with!!!
Man these guys are good. Polite, quick service. Will use again
Stay away. This guy is a pure gangster with a license. I don’t understand how there isn’t a government service to deal with people who run businesses and talk rude to their customers, it just shouldn’t be allowed. But yea he’ll hang up, get upset easily and act like a complete gangster. STAY AWAY AT ALL COST!
Thank you so much towfessional !!!!Absolutely wonderful, fast , and definitely affordable. Excellent customer service and the driver was so nice and helpful!!!We give this place 5 stars and will only use them from now on!!
The tow truck driver made sure my father was safe until I got to him.... He was awesome.... We need more people like that in the world!
Very professional Clean tow truck I’ve ever been in and always on time Wouldn’t use anyone else but Towfessional Auto Repair
Although it took sometime, for the most part I blame my roadside assistance company. The character and professionalism this company has far made up for the tardiness.
Best Towing company hands down.
Great towing experience and body work they are very knowledgeable, polite, and reasonable with their prices. I would highly recommend them!!!
Hands down the best towing company in the game. Good drivers even better costumer service. Real professionals
There tow roadside sucks picked up my car only needed to go 20 mins away 3 hours later my car is not at the location it was suppose to be towed to will never use them and I’m contacting State Farm
In any car situation they are the ones to call hands down
Never ever responded to me
Great Service there Driver Leo even offered a happy ending ;0) thanks for the love long time!!!
PROFESSIONALISM + COURTESY + RELIABILITY = TOWFESSIONAL AUTO REPAIR! Angelo and his team are the absolute best!!! Thanks for everything!!!
Great customer service. Awesome jobs. Definitely a great shop to deal with . Highly recommend .
Great service quick response and definitely would recommend anyone to use them!!!
The person was soooo nice and service was perfect.
Awesome tow service. Thanks Aevon !
Highly unprofessional...avoid at all cost.
Very professional highly recommended shop appreciate your service
Thanks for moving my car and not charging me good looking out
This place is horrible, unresponsive and unreliable. Get a new job.
This place sucks, customer service is horrible. Why do they even exist
On time, fast, and great experince on my behalf.
Does excellent work highly recommend it
Prompt service and very professional
Tow driver extremely rude!
Stay away
Best service out there !
Great thanks
Great service
A+ service
Total reviews rating 3.9
68 Reviews for Towfessional Auto Repair 2023:
Review №1
2022-04-07The owner Angelo was super helpful and clear on the phone. When he said 30mins he really meant 30mins. Josh the driver pulled up and hooked my Jeep up like a boss and was above professional and courteous. Very refreshing and helpful company. I recommend them to anyone in need of a tow.
Review №2
2022-04-03Excellent and professional service … very polite and respectful … also the cleanest tow trucks I’ve ever seen from inside and out … would be recommending to everyone I know when in need of a tow …
Review №3
2022-01-27Angelo & his team at Towfessional are top notch. My company services over 50,000 roadside incidents per month, and when we need help in NYC, we call on Towfessional. They provide quality service at reasonable prices, and always get the job done.
Review №4
2022-01-11Amazing service! My wife had the babies in the car on a this cold day when the car stalled! They were quick to respond! When I told the owner Angelo I had the babies in the car he was quick to change calls around and arrived in minutes! The driver “cherry” right away knew what was wrong with the car and instructed me on what steps to take. Professional and courtes. Will use again if every god forbid this was to ever happen again!
Review №5
2022-02-04This company is amazing. They are on time very professional and handled both of my cars with care and a last minute emergency call as well when my car didnt move thank you again !!!
Review №6
2022-04-23Customer service is horrible. Person (male) that answered the phone was short and hung up the phone when I asked about the eta for my tow truck
Review №7
2022-01-20I called my roadside assistance and they sent towfessional I spoke with a girl named Nicole she was very nice and the tow truck driver Angelo came he was very helpful. I would definitely recommend them
Review №8
2021-07-01My car stalled and needed to be towed. Contacted this tow service via Roadside Assistance with an ETA of 5-15 mins. and no oneever came or contacted me after 3 hours. The Roadside Assistance representatives tried reaching out multiple times with no answer.
Review №9
2020-05-14I had the best experience with this company. They really exceeded all expectations in servicing my needs. I needed my car towed and the driver arrived very promptly, being very cordial and professional. Once at their location, I had my car serviced and it was probably one of the best results I have ever experienced. I have to point out that they were very responsive and transparent through the whole process.I would definitely recommend this place!!!
Review №10
2021-04-08I was outraged and appalled at the customer service.The owner was rude, nasty and disrespectful and abruptly hung up the phone when my husband tried to simply get some clarity on the details of why our car was towed.They close at 5:00 pm making it difficult for you to get your car after work so they can charge for another day of storage.I called the next day to make arrangements to pick-up the car and again I merely asked a question and the owner abruptly hung up on me as well.STAY AWAY FROM THIS TOWING COMPANAY!!!!!! They are the worst and want to rip you off. THEY DO NOT DESERVE ANY STARS!!!!! I WAS FORCED TO PUT ONE STAR IN ORDER TO POST THIS REVIEW