Ive been using this cleaners for over 7 years. They always do a good job and are sweet. Ive never been rude or abrasive to them so I cant relate to the other reviews. Theyve gotten countless wine stains, blood, ink, and oil out of my ysl dresses, celine blazers, and jeans. I trust them with my best stuff and theyve always been honest if something just isnt going to come out. They even removed red wine from a month ago out of a white crepe dress. I was fully convinced it was the end of the dress and they managed to salvage it. My bf always uses them for his black label suits, ysl shirts, and gucci jeans and they continue to impress us. Ive used other cleaners in the area and my clothes came back with a chemical smell. Here they always come back fresh. They only accept cash and prices are competitive. When it comes to dry cleaning they are the best in my book.
Im getting married in a week. They promised to get my suit back to me in 3 days. Super service, too. Friendly owners, we chatted for several minutes.
They are somehow connected with the laundromat next door which is a disgusting business that treats people with no respect and like criminals. The actual dry cleaner service was awful as the suit did not come out fresh as expected and the clothing was the same as I first submitted it
Best dry cleaning in Albany. Ive been to so many other places in Albany and Towne is by far the best. I had a stick of gum that was melted inside of my back pocket and they were able to get it out. Shirts come out nice and crispy and smell great. They really go the extra mile here. My suits and shirts come out absolutely perfect. I will be using them for years to come.
I came into this dry cleaner last week days before an important trip I was making. My clothes came out lovely! The customer service was stellar, and my clothes were clean and crisp. Thank you so much!
Used this place a few times over the last three years. Recently they shrunk one of favorite shirts beyond the point where it could be worn again. Did not respond in a friendly way when I pointed this out!Expect high prices that are not posted online. This place would have a difficult time competing outside of Albany.
My family has always used the cleaners. So why not and they treat you so much respect thank you ill be seeing you soon
I have been using Towne Cleaners for a little over five years now. Truthfully, I’ve had nothing but a positive experience. They do an exceptional job and their prices are very reasonable.
This is the worst place you can go for these services. I promise you’re better off somewhere else. They are rude, incapable of doing their jobs, and unprofessional.
Family owned and operated. Loves these folks. Good people.
Small family business. Friendly service. I was very satisfied and will be taking all my future business here. Only drawback was that they are cash only.
Great place! Always super clean and they do great work! Best in Albany! :)
Ive had only great experiences here! I plan to drop something off really soon actually
They wont give prices over the phone. This disappoints making comparing price an in person only proposition.
The owners are very friendly.
Best service in town!
Great work
Just walked in with 2 gowns and before I could asked a question they told me we dont do gown. In there window says we specialize in gowns and formal wear. I dont know what to make of it. Felt a little black and white to me😡😡
Total reviews rating 3.5
28 Reviews for Towne Cleaners 2023:
Review №1
2022-03-07Their website says they do pickup delivery. They don’t. Staff was very gruff with me both on the phone and in person. Came in and walked out with my threads. Gonna look for someone more professional to take care of them.
Review №2
2022-02-26Im cleaners thinking it was the dry cleaner that I brought my jean jacket to the guy was very rude I dont know what youre talking about and then he hung up he should have just listened cuz the ticket that I got for my dry cleaners didnt have the number on it and I didnt know the name of it but I found out the name the other day but thank you for your help anyway and have a wonderful time being rude to somebody thats trying to figure out where her theyre dry cleaning is when you dont want to label your receipts the right way I had a really tough time figuring out the number
Review №3
2021-11-27Dry cleaned a long woolen jacket. Cost was $24. Overall, good service. 4 stars because they couldn’t remove the musty smell the jacket seemed to have.
Review №4
2020-12-30I dropped off wash and fold laundry on monday and was told it would be ready the next day. Today (wednesday) I called to see if it was ready and what their hours were, and I was told it wasnt done because I was supposed to tell the man who works there it was RSS (I dont even know what that is) and that the rate he wrote down was wrong and that it would be at least $20. I told them that it was fine, I would pay whatever, I just wanted the laundry done. Within five seconds, the woman on the phone (shirley) then told me that they were not going to do the laundry and that I should pick it up. I told them okay and upon my arrival to pick up my laundry, the same woman told me that the owner doesnt want to do that type of laundry anymore, despite her making a whim decision earlier. I would not go there at all if I were you- Lucky Cat Laundry Service on lower madison avenue is much nicer, the woman who runs it is lovely, and the laundry is done quicker and cheaper. Stay away from Towne.
Review №5
2019-05-08I absolutely love this cleaners. I have dropped my laundry off here and it was weighed ahead of time and it was a really good price and my clothes were folded neatly and for being in a bag they were not wrinkled at all. I always bring my items that I want dry cleaned there and they r very prompt and again the price is very reasonable. The owners are extremely nice and I am gonna continue to do business with them. The laundromat that they own next door is the cleanest laundromat that I have ever been in and every machine works. The plus side is there is no one just hanging out in there. They really take pride in there business.
Review №6
2019-12-04Been using this dry cleaners for nearly 10 years. They are always honest and upfront about the work they can do. I’m so messy and I always have stains on my clothes haha and 90% of the time they are able to help me out. They even got red wine out of a white crepe ysl dress which I thought was destroyed. Prices are competitive but the clothes come out beautiful and they never have that gross dry cleaning smell which I’m told means the cleaning solvent is dirty. They use eco friendly machines here and the manager norm has been with the store for nearly 30 years. He will tell you straight if you out of luck on a stained garment or if he thinks he can work magic. They also do fluff and fold laundry services. Overall great place, consistent and so friendly.
Review №7
2019-04-21Super nice people and great price for drop off laundry service. She always tells me how many pounds my stuff is when I drop off and calls me when clothes is ready. Thanks to a mishap I once had 93 pounds of clothes mostly covered in cat pee, and they took care of it!
Review №8
2018-03-31I went in to drop off several suits for dry cleaning and to do laundry at the laundromat that they own next door. I carried an arm full of suits to the dry cleaning desk and had a decent interaction with the woman there, although the price she quoted was higher than the ones listed on the wall. For the record, it was about $100 in services for my dry cleaning alone.Before I went to get the rest of my laundry from my car, I entered the laundromat to get quarters for the laundry I was about to do. As I left, I was greeted by the front desk woman from next door who proceeded to accuse me of stealing from them for taking quarters and leaving. While, I can understand while this would be an issue for a small business, should wouldnt consider any other explanation other than I was a thief.At that point I was offended by her accusation and I told her I would like my dry cleaning back and will take it somewhere else.Back next door, the owner who had sent her over to talk to me also proceeded to call me a liar and a thief for stealing from his customers. Apparently they dont consider people using their dry cleaning services as customers nor do they understand what stealing means, as I had used a change machine to exchange dollar bills for quarters.This I was my first (and last) experience with Towne. I wouldnt recommend this place to anyone if this is how their customers are treated.
Review №9
2019-03-15For drop off laundry, they don’t tell you the weight before you are billed. When you pick it up, they told me my order was 30 pounds when it was clearly a LOT less. Rip off and scam.Also they have a sign telling you to give them 5 stars to get 5 dollars off, clearly they need to earn the stars the honest way. Shady business.
Review №10
2020-01-04If you want bad customer service, this is the place to go. Don’t bother trying to figure out when you need to pick up your dry cleaners because the man will tell you to speak as if you’re a dog. The woman behind the counter lacks the manners that parents would teach their children. I’m not entirely sure what side they woke up on the bed, but they were the most rude people I’ve ever encountered. Now, if I was aggravated and impolite then yes, their reactions are necessary, but it wasn’t. I’m not entirely sure how they are still in business.