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Phone: +1 585-344-4141
Opening hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–8PM
  • Friday:9AM–5PM
  • Saturday:9AM–4PM
  • Sunday:Closed
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Total reviews rating 4.4

138 Reviews for Toyota of Batavia 2023:

Review №1


Wow wow wow. Simply the best experience buying a car I have ever had. And I did it all remotely. Sharon there is an absolute gem. She was responsive, transparent, and courteous though the whole process. She even worked quickly and stayed late when the transport carrier showed up unexpectedly a day early. I have dealt with many dealers in the past but this by far was the best experience I have ever had. Stress free, easy. Thank you!!!!

Review №2


Sharon was amazing to work with. She was always kind, helpful and responsive throughout the entire process. We would absolutely drive the 45 min to work with her again. Thank you !

Review №3


Pasquale (Pat) Rapone the best sales manager in the world for me, I did deals with a lot of dealers before but Pat is different. He deals with customers in professional way, so lucky for me to deal with him, wish all dealers learn from him, thanks is not enough to him. Pat it was my pleasure to do a business with you buddy. Thanks

Review №4


We had been a customer of Toyota Batavias for several years and recently went in to purchase a car for my daughter as well as referring her friend to the dealership. When we got there Leon our salesperson acted as though he couldn’t be bothered. He wasn’t willing to work with us at all. My daughters friend asked to test drive a Toyota Rav 4 Prime that they had come in and Leon told him “no” because they have people come from out of state and they don’t want miles on the vehicles. That’s bad business. Needless to say he lost 4 loyal Toyota customers. I hope it was worth it. Just plain greedy!!!

Review №5


I leased my vehicle from here 3 years ago and had the best experience ever in a car dealership. However, now that my lease is up and I am planning a lease buyout, it’s been the worst experience EVER! The original salesman is no longer there so when I initially called the dealership back in early May to ask about the buyout process, a salesman by the name of Nico answered the phone and said he would be happy to assist me. We scheduled an appointment . The day beforemy appointment I texted Nico to confirmmy appointment and he advised “yes, I will see you then”. I drive to my appointment only to find that Nico had left for the day. No call, no text, nothing! I drove 40 minutes for absolutely nothing! Another staff person called his cell phone and told him I was there and he said “can you take care of it for me”. Sharon was kind enough to sit with me and take initial information and said she would get back to me with buyout figures. The next day, Nico decides to text me the figures, as if nothing had happened. Eventually he told me I next needed to make an appt to sit down with finance manager and he scheduled an appt for me. I again drive to the dealership for the appt and call the dealership to tell the finance manager that I’m on my way. Anthony then proceeds to tell me he knows nothing of my appointment, can’t help me because he has no paperwork prepared. I tell him what Nico had texted and he said “well I can’t speak for him because he’s not here”. I then asked is this the way you do business here? This is ridiculous. I’ve been here twice so far and both times, it’s been a waste of time and no one cares-with the exception of Sharon who went out of her way to help! I have never experienced such unprofessionalism, lack of organization, and simple uncaring attitude from a business. The best Anthony could do was say he would overnight the documents to me and I would need to overnight them back. No “I’m sorry” No, we will pay for overnighting the documents both ways” - NOTHING!!!! I’m sure the reason behind all this is because there is no money to be made here but what happened to decent customer service???? Never again will I do business here and I think Nico needs some customer service training.

Review №6


Thank Pasquale! Love my Chevy Colorado. Thanks for working to get everything done so quickly. And thanks to the men at the shop, for the detailing, beautiful truck.

Review №7


I wanted to reach out and thank the sales team at Toyota of Batavia! The team is professional, helpful with any questions or concerns you may have, and most of all it is a stress free environment including the finance department! This is the second vehicle i have purchased from these fine folks and couldnt be happier! Thanks again to the team at Toyota of Batavia!

Review №8


Excellent staff, the best service buying a vehicle. No pressure, fair price for my trade. There for me with any questions. HIGHLY recommend doing business with Toyota of Batavia !!!!!!!

Review №9


Sharon and Toyota of Batavia went above and beyond expectations to work with me on purchasing a new car. I had a challenging scenario and they were great working through the challenges with me.Sharon and her manager couldn’t be more friendly and accommodating. Super smooth transaction, they took care of everything.Great buying experience!! I would highly recommend Sharon and the team.

Review №10


Always a fair deal here. Pasquale Rapone is the Sales Manager and he and the Staff really will go out of their way to find you an affordable Vehicle.