Transparent International Movers in Long Island City
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Long Island City, Queens County, New York, US
Site: https://www.movingtransparent.com/
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–5PM
- Saturday:Closed
- Sunday:Closed
Original quote - $12 000. After they took 3/4 of our stuff (because they sent a truck that was too small) they said that we had not been accurate in how much stuff we had. The quote was now $30 000The movers were 4 hours late and took forever. They were extremely disrespectful - smoked on our property and left cigarette butts behind.They packed up as much as they could.The company called back and said the price was now $30 000. I think this is a tactic they use - hijack your stuff and then charge a crazy ransom.They sent a second truck the following week after we had left the house. Our neighbours inspected our house and said the movers had left it in a total mess.About 70% of our goods were damaged and one table was missing.The staff we worked with on the phone were extremely courteous. But this was simply a horrible experience for me and my family.
Their service and global reach is very good, but their availability for communication could be better although I suspect they are over worked and under staffed like many places. It wasnt too bad though. I am mainly giving them 2 stars because they initially told me 35-45 days would be when (all) my belongings would be delivered from the US to Sweden. Its now looking like it will take at least 4 months. This is unacceptable. I would have shipped my items sooner had I known. So, whatever timeframe they use, add 3 months.
I just want to give a huge thank you to Anthony and everyone at Transparent international for helping me move one of my clients to the UK. I’m a realtor and I come across a lot of clients who ask for a referral for movers. Anthony is a friend of mine but I’m happy he made me look good and didn’t drop the ball. My client told me overall the experience was pleasant and fairly priced. I will continue to forward my business to you guys so please keep up the good work. They were especially happy that all their art work arrived quickly via airfreight and in one piece. Till next time my friends!
We booked our full service move from San Francisco to Sydney with Steve Brodie. It was a very pleasant experience and he took the time to explain the industry and different ways shipping companies charge for a move to compare other quotes.The estimate process was a bit lengthy as due to covid no one could come and look. The guys that came to pick up our stuff were very cheerful and efficient. It did take almost 7 months for our stuff to arrive in Sydney due to covid which was a bit inconvenient. The company that did the unpacking tacked on a few extra charges such as an elevator fee etc. Steve had also warned us about quarantine fees etc. All up we moved half the stuff from a 2 bedroom apartment for a bit over $4k USD.Moving is stressful and expensive, but it went quite well in this case. Recommend transparent and Steve!
Me and my wife shipped our three bedroom home from Queens to Malaga Spain. The whole process took almost 9 weeks which Anthony prepared us for with a stated 6-12 week possible delivery. Everything arrived in perfect condition ! I was shocked considering we’ve done moves within the state from other companies anyd had items considerably damaged so we are impressed. Thank you Anthony and everyone else at the Transparent team
I can’t warn enough people against using this company. From the moment we spoke to the sales rep (Frank) thru the ordeal of having our items picked up to ship, it’s been one lie after another from these people. They tell you what you want to hear, then change their tune once they have your things. ‘No additional charges’, we were told. ‘Refund for our inconveniences’, we were told. (Randy). Now they are telling us we won’t receive our items until we pay a balance we were never expecting to have. (Sandy) The moving company they hired to move us, never showed up. The second one, didn’t have the correct truck, costing us an additional move day. We were assured that we wouldn’t be paying storage, $3k later we are getting billed. We were told we would have a refund for all the inconvenience, instead they are holding our things ransom until our fake ‘balance’ is paid. Our first move two years ago, we were robbed by the movers. This is even worse. PLEASE BEWARE! Awful awful awful.
Definitely would recommend this company ! I shipped my camera and audio equipment with them by air last week for a last minute gig in Amsterdam. It took four days ! No damage and very good customer service . I’m impressed . It’s too much gear for the airlines and last time Delta “lost” my bag ☹️ … I’ll be using them again on the way back 🥳
Jamie Goldberg was terrific!! The move had some issues, but Jamie fixed them effectively and efficiently. He is exceedingly trustworthy. I will go back to Transparent just to work with Jamie!
I love there honest approach and Transparency ! They told me everything that other companies wouldn’t . They explained what wasn’t included in the price and why so I really appreciated that. They were very accurate even though I thought they were putting to much space for my container it ended up being very accurate. They even gave me a discount for referring my co worker . Thank you Donny !!!!
Great people who are very helpful. They were clear about the process from the beginning and my price estimate was very close to the final invoice. We moved from Bensonhurst Bk to Gangnam Seoul, KOR and the cost for our two bedroom was $7596. Everything was in perfect condition. Thank you Cory and Anaya! Would definitely recommend them.
It was amazing. The longer we chatted, and the more details we covered, the more expensive the shipping became. I got the impression that no matter how much information you provide, there will be some cost at the end that will make your final price higher than you anticipated. Your mileage may vary.
We had an awful move experience with Transparent moving our furniture from NYC to London. Damaged furniture, services not provided as paid for and poor communicationIn brief, the sales process was very good and we believed we would be in good hands. We were notFrom the day of the move onward, the service failed miserably. Specifically1. Calls and emails went unanswered and blame was placed on everything and everyone but Transparent for lack of service or issues.2. The quality of the packing was extremely poor resulting in over $13k of damage which was independently assessed to be caused by the move and ultimately paid out by the insurance.3. Valuable and fragile items we paid $861 extra to be crated arrived un-crated, and damaged, and Transparent refused to provide any explanation as to how this could have happened,. We ended up having to file a refund request through our credit card company against the deposit we paid as recourse. This was paid out.Ive uploaded pics supporting my statements about poor packaging and damaged furniture.
A cousin of mine was moving out of country back to Italy and asked if I knew any companies that can help make the transition as fluid as possible. Did some research and came across Transparent, decided to give a call and get an idea of the process as welI as an estimate so I decided to contact Transparent and spoke to Anthony who broke everything down from the timetable for the move to the prices for moving several big items such as a piano and L Shaped couch to the new place. Everything went smooth, had it done within a weeks time, no hidden fees just great service from the moment I spoke to Anthony to the time the moving was complete. Everything was carefully packed and no damage occured which is always a worry for people when in the moving process. I definitely recommend to anyone that has any sort of logistical needs. Definitely 5 stars
From the moment I contacted Transparent they were very professional and helpful. Cory was more thorough then his competitors and that’s why we went with them. They estimated our shipment at 259 cubic feet and gave us a quote for $5123 for a full pack service. We ended having 318 cubic feet and the final cost was $6251 after some additional packing services as well . Overall it was a fair price and pleasant experience. Moving is stressful so I’m happy they made it a little easier. Thanks again Cory
Great Service starting from front office to management. Smooth transition from the US to PR. Worked with several mover during military career and the service was awesome. Kept me informed of all logistics from pickup to delivery. Second to none. Thanks to Naya, Anthony, Kyle and the delivery and pickup teams!!! Made a great transportation operation!!!!
I used Transparent International movers for a shipment to my daughter in Sweden. They were on time, polite, and very careful with our things. Everything arrived intact and with no hassle to my daughter. We will recommend to everyone..
*****My life would have been simpler and healthier selling everything I owned instead of working with Transparent!*****Bottom Line Up Front:Expect over 50% cost increasesExpect not to be informed of delaysExpect to be dodged by customer service and managementExpect to pay ~$33K to make your home livable while you waitExpect not to be able to plan vacation because you are using PTO for medical treatments because you’re sleeping on an air mattress and aggravating a VA rated combat disability.Expect to be disappointedI contacted Transparent to conduct an OCONUS to CONUS move for me on behalf of my former employer and the Government in May 2021.The sales staff was aggressive , and I advocated for the company with my former employer, although the company was the highest bidder. I mistook the aggressiveness of the sales team for hands on customer service (boy was I wrong).I was originally told that my shipment was delayed due to container unavailability; however, my shipment was packed in its own container. No two answers are the same, and none feel honest.Communications with the imports team are atrocious. I firmly believe my calls are being dodged (on. October 15th, I was on hold for an hour and a half when calling from the phone number on file. While on hold I called from a friend’s phone and was connected with someone immediately. After that I was disconnected, called back from the friend’s number and was placed directly on long term hold, so I spoofed a phone number and like magic was connected.) I am not called back for updates at agreed upon times, and e-mails are not returned in a timely manner.Emails go unanswered, and my former employer’s logistics team gets conflicting information about delivery, management availability, and *NEW* outstanding invoices, while I am told that there is nothing the company can do. I have not been able to speak to a manager about the issues, being told they only take select customer phone calls, and then told the ENTIRE management chain went to a conference.I have an upcoming legal necessity for my furniture, as well as a combat related disability that has been aggrieved by sleeping on an air mattress since May.Transparent International is costing me paid time off spent for additional medical treatments, I have had to purchase a new vehicle, new couches, TV, Dining Table, pots and pans, kitchen appliances, work desk, television, and professional clothing and medical aids due to the company’s inability to provide logistical support to the move.I am now replacing bedroom furniture because Transparent International will not deliver the goods, give an estimated date, or allow me to self recover my items (which are allegedly in a warehouse 30 minutes from my home. Although the status of my household goods have been “reported “ I have no information on my vehicle.I have moved internationally five other times, and have NEVER been treated so badly or handled so poorly by a company.I would love to actually speak to someone in management, but would be happy to receive my goods and part ways with this company.
My father recently passed away, and I decided to move a houseful of antique furniture and personal belongings from my childhood home in Los Angeles, California to my home in Guatemala City, Guatemala. Deryn helped coordinate my move, preparing a detailed inventory and providing helpful advice. And Sebastian, the manager, provided me with timely updates and answered all my questions along the way. The movers arrived punctually on the scheduled day of the move, and packed and loaded the items with care, filling a 40 foot container in under 4 hours. The movers in Guatemala were equally professional and delivered 100 percent of the items to my door punctually on the scheduled delivery day, unpacking them onsite, without any damage, in less than three hours. Very happy with my experience and grateful to the professionals at Transparent International for making this move possible.
We moved from Phx to Germany last year.We picked Transparent int. because of the good reviews.We got a few other quotes and they were cost wise right in the middle.Communication for pick up and scheduling was fast and easy ( via E-Mails and telephone).Movers came on time and they were very friendly.The Whole time communications of where and what happened to our stuff was good.The only Probleme we had was that the delivery time took much longer then schedule. We supposed to get it mid August but it took until Dezember. Corona was at fault. Ya it took much longer but what doesn’t now a days because of corona?Communication with the moving company her in Europe was also great. Communication was on spot. The lady I dealt with kept me updated about every step.Delivery guys were amazing and very fast.
We moved from Phx to Germany last year.We picked Transparent int. because of the good reviews.We got a few other quotes and they were cost wise right in the middle.Communication for pick up and scheduling was fast and easy ( via E-Mails and telephone).Movers came on time and they were very friendly.The Whole time communications of where and what happened to our stuff was good.The only Probleme we had was that the delivery time took much longer then schedule. We supposed to get it mid August but it took until Dezember. Corona was at fault however so it wasn’t a big deal for us.Communication with the moving company her in Europe was also great. Communication was on spot. The lady I dealt with kept me updated about every step.Delivery guys were amazing and very fast.
I most definitely do NOT recommend this company. They have a slick sales pitch (I am your best friend and I am here for you). As soon as there were any issues it was a different story. My husband and I moved from Michigan US to the UK almost two years ago but did not have a home in the UK at the time and our possessions were going into storage in the UK.I was told there were extra charges to pack certain fragile items so I kept them to a minimum and did the majority of the packing myself which was over 40 boxes. When I received the final invoice I nearly fell over as the price was SO much higher than the quote. They charged extra to wrap beds and told me that they were not furniture and that I had been told this by Steve the agent I dealt with (I most assuredly was not told). They also tried to charge us for all the boxes I packed and were extremely short on the phone whilst we wrangled about this. They eventually admitted I was right after three days and did not bother to apologize. I cannot remember the manager that I was dealing with by name but he was unpleasant !I was asked where in the UK I wanted to store the possessions by Steve and told him that the Birmingham area would be good as we would be house hunting in the countryside in the Midlands. Before we left the US I kept pressing for the information on the storage company (name phone and who I should contact) I was told several times that I would be told in due course and not to worry as it was a door to door service. This was reiterated to me several times by Steve who also told me to write Birmingham on all the boxes along with our surname. I found out when I got to the UK that the storage was in Hemel Hemstead which is nowhere near Birmingham. No worries, they said, it is a door to door service.We have now finished building a house after all this time and set up a delivery with the storage company to be told that they would only deliver to Birmingham (we are in Herefordshire) and they would check with the company in the States but there would be an extra charge of £95 pounds.I in NO way blame the storage company who have been very understanding but , of course, they (Transparent......not) said the payment was down to me. It isnt the money but the principle. We moved over to the States with Pickfords excellent service, transparent and reasonably priced. Transparent on the other hand were shocking.....very badly named. I advise you to steer well clear !!!!!!!
I cant say enough about this company and their team of professionals. Was in a very tight time crunch to get my household goods packed up and shipped overseas. Steve Howard was my agent with Transparent and he literally knocked it out of the park!!!! I had about 7 days from time of contact with Transparent until I sold my house and had to depart back overseas and Steve and his team jumped right in and took charge of everything. My household goods were packed, loaded, and sent to the port within 1 day of their arrival. The shipment arrived in the Philippines in pristine condition. I wouldnt use any other company to handle my moving needs in the future. Great job from all at Transparent International!!!!! Thanks again to all involved from Transparent International.
Seemed to not really be movers, just intermediary that outsourced everything. Salesman promised a max 12 weeks in COVID times for the items to ship, but that my destination meant that it would likely be sent in a few weeks. Took 5 months of which one week was the time it took on a ship and no customs delays. Legs to one of my furniture items have disappeared, and of course, the replacement amount is below the excess for the insurance. Avoid this company, nearly half a year with your items sitting in warehouses is not a pleasant experience.
DO NOT trust these THIEFS and SCAMMERS.1. They charged me twice the quote amount after pickup, even when I already gave them very accurate item list and dimensions for the quote.2. They contracted out the pick up process to the cheapest, lowest rated moving company around Atlanta.3. My $1800 OLED TV was STOLEN before it got to the destination custom. Any guess who took it?4. I did pay additional for insurance, so I thought I could get my money back for the above stolen TV? Wrong. They then proceed to tell me that my item is PBO, packaged by owner, so the insurance wont cover it even if it was stolen. And they knew that my items are PBO. I even asked the pick up people to re-check and package my items, and they told me no need. Nice job as a scammer team! I hope these scums could sleep well at night stealing peoples hard-earned money.
I have never done an international move before so 6 months ago I went online and submitted a request for a quote. Within a few short minutes I received a phone call from a representative and was greeted. The representative was informative, thorough and took the time to iron-out all the details of my move with me. After speaking with several other companies before making my decision my choice was clear. This was a company that provided the information that I needed to have a successful and stress free move. All my personal goods were well taken care of and I received them in London in my new home. After my move was completed I called my moving coordinator to personally thank them for their work and making this move a great experience. I wanted to thank the entire transparent international team for helping me navigate through my move.
Transparent International did an outstanding job with our move to New Zealand.Communication is a must for me, and they were amazing. Very quick responses to my inquiries and follow up to make sure I had done my part (paperwork, etc.). Just really good work all around. From the accurate in home estimate to successfully making all the arrangements on the New Zealand side of things. Even the actual moving was very well done. I thought my husband would be micromanaging the packing, but he was happy with the movers too!Makes it so much easier to start this exciting new chapter of our lives on the right foot when the move goes smoothly.Great job!
Awesome end-to-end service! I appreciate the regular updates, the very careful handling of the whole shipment, and the super fast delivery schedule. From LA to Canada, I am now reunited with my personal things. No headache, no worries - very seamless. Thank you, Transparent International Movers!
My husband and I made the move from the US to Puerto Rico. To say the move was stressful was an understatement. Calling transparent I got ahold of Steve. He was very attentive to my needs and got everything handled very quickly. They arrived at my home promptly and moved very quickly. Everything arrived in Puerto Rico as expected and will use Transparent again in a few years to move back!! Thank you Transparent!!
My niece came to the US from Israel a few years ago and just moved back. One of my business contacts used this company for a move to the UK and had a good experience so I contacted them for a price which was good so I booked her move with them. I dealt with them at pickup and the crew worked hard and got everything packed and ready within 2 hours then loaded their waiting truck pretty quickly. All in all I would say they spent 3 hours to get everything done. My niece said delivery went good and she had no complaints. Thank you to Transparent International for helping make this a seamless transition.
I worked with Jamie Goldberg to have my household and personal effects shipped from Southern California to Toronto. He was very responsive, professional and followed up to ensure that my goods, which arrived in Toronto in a very timely manner, were delivered safely and intact. I would recommend Transparent International to anyone who may have long distance moving requirements.
Used transparent with my recent move and I must say it was a breeze, didn’t have to pack anything everything arrived in prestige condition. Thanks!!
Really great company! I’ve now used their services twice and have been very satisfied both times. My uncle relocated to Sydney in 2018 and they handled the whole move expertly at the time. More recently I was just sending him a couple of things (a large wooden trunk, some boxes, etc), so it was a simpler process in a lot of ways. Same first rate experience. Highly recommend for relocations and shipments overseas!
Worst service ever. Con artists. If you want your goods damaged and late, you will not be disappointed. Also expect to be charged more than the original quotes.
My sister-in-law chose them to ship some of my grandmothers items to me in Canada. Unfortunately, one item was damaged during packing/shipping-- but they were a pleasure to work with and resolved the issue completely! I would definitely recommend them for the value, professionalism, and responsiveness when problems arise. They care about their reputation and work to keep it stellar!
I used Transparent Logistics also known as Transparent International to send some stuff to my brother in the UK. Our aunt passed so it was a very trying time. She left us the bulk of her stuff to share and enjoy for years to come so since my brothers in the UK and Im here I was tasked with how to get his share of her estate to the UK.I interviewed several companies. I spoke with a gentleman by the name of Jamie @ Transparent. Very informative and helpful. Explained the process to import these pieces into the UK. He explained we may have to pay duties and pointed me in the right direction for confirmation.The crew on the day of the move was good. Gabriel the foreman was no nonsense and got right to work. His crew worked just as hard. They had all of aunties stuff loaded in 2 hours. My brother said good things about the delivery staff. If I ever relocate I will use Transparent again. Thanks guys.
As far as professional movers are concerned, Transparent is A+. They know their industry and the staff knows it very well. When I moved from New Jersey to Costa Rica I knew this wasnt a task I wanted to take on my own. Was more than happy to have Transparent on my team. They basically took care of all the logistics aka headaches while I got my stuff in place. That made life so much easier. You dont realize how much really goes on especially when making a move internationally. Let me tell you, its nothing like moving across country. Thats a walk in the park, but hiring someone to do it all for you makes it worth it regardless of price. I cant thank them enough for all the help they have been to myself and family. I had more time to focus on us and less on our belongings.
This was a great company I used for my move to the United States. My co-worker suggested I use them for my move since they had used them before and I have nothing but good things to say. They were very professional from start to finish. I had no issues and the communication line was as transparent as their name. In other words, clear communication. While I will miss my home in Germany I am so thankful for the opportunity to live in the United States. They made that move smooth for my family and I. Now when my friends ask me for movers this is the only company I will recommend to use. They are extremely professional they give all the details. I had a lot of questions and they were patient with me and answered everything. Thanks Steve Howard for your courtesy and professionalism. Truly a gentleman.
I put in a quote with a third party international moving website and the gentleman from Transparent International called me to discuss. He was very honest regarding what I wanted to move (my grandfathers expensive rocking chair) and even though the could have quoted me for over £2k to ship, he said he did not want to waste my time and money. An international shipper was not needed and this was magic to my ears. I appreciate that he was candid and open with me from the start and even gave me some recommendations on how to move this from the US to the UK. Thank you as Ive been missing American customer service!
I wrote about the horrible experience on BBB but in a nutshell, I was promised a door-to-door delivery in the cost of the move. Richard yelled at me, tried to belittle me, told me NOT to pay Carlos then told me to pay Carlos, they tripled the price and I wrote all the personal belongings I had, but they werent professional enough to come make their own real estimate. The movers they sent packed horribly, many broken/damaged items that were worth a lot and yet, they are still trying to contradict me although I have transcripts of the conversations with that bullying Richard and Carlos who never sent his people 3 days after delivery. Very very disappointed and Im not about to quit. I was totally scammed by this company. More to come; photos, transcripts. I posted just recently because I was going through serious health issues but the move was in June and I received some of my belongings in August. Where are my missing, valuable items?
This international moving company had some miscommunication problems with us. But once we talked to the appropriate person to fix things, we were able to come to an understanding. They made up for the issues that had happened. So thank you Sebastian for helping us out.I am satisfied with the business.
If I could give 0 stars I would. Worst service ever. I have never been so insulted in my life. They were rude and unhelpful, so I decided to complain via BBB. They had the gall to call me a liar and turn everything around on us even though we had picture evidence. However, Im not surprised seeing how they reply to the other negative reviews they have on here. Do yourself a favor and use any other moving/shipping company.Edit:We never asked for over $5000 dollars plus cost of move. We asked to be compensated for the damages, which you had promised would be the case when we saw the movers you sent plus the way they packed our belongings. You promised that any damage would be compensated and we should not worry.The $5000 youre talking about is from you. Your company offered us $5000 to remove our honest, albeit it negative comment, and sign legal papers promising to never mention your company again. Not going to happen.Id rather keep my morals and let others know of the horrible experience than take money and allow someone else to be duped by your company.
When I had a job come up in France, that was my ideal location and career path, I knew I had to take it. Well... I didnt have the rest thought out so I needed to take proper action. I asked my current manager if he would put me in contact with a company who could help me, he didnt hesitate when he mentioned Transparent. I contacted immediately so as to get the ball rolling, I hate procrastination especially since we are talking about my familys future here. My wife was kind enough to go along with uprooting our family, so I had to ensure we were in good hands with this move. I knew the signs were there that I made the right choice on move day when Francois and his crew had the not so easy task of moving us. They were really a great detailed group of gentlemen. They worked really hard, I mean I was tired from watching them. They were also great with our kids. Upon receipt of our items everything was intact. We had no issues at all with regards to our move and I have no complaints. Everything was as we discussed. What I read in the paperwork was exactly as how everything went. No issues. No qualms.
Had a recent move to South Africa and wanted to sing my praises to the good peoples of Transparent. They knew I was in a rut and they didnt take advantage like most would have done. They Were fair and easy to work with. From start to finish I let them take total control and didnt want to disrupt their flow. They worked so well and hard I was very happy. My wife was happy. Kids happy. We are still in the process of setting up to the way we like but it was a really good move.
My company needed me to move and were paying for it. So I sat and scoured the Internet for moving companies. Reading reviews, and doing my due diligence to ensure my move would be smooth. I didnt really have luxury of time either unfortunately. So everything had to be somewhat rushed. I liked what I saw with Transparent and dealing with Steve. He was quite helpful with my hesitancy. He didnt push me or make me feel like Im being backed into a wall. He was quite patient with me and all my questions and of course the back and forth with my employer. Once everything was settled it went extremely well. Very smoothly. Everything was great for my move. No broken items or setbacks.
My wife and I couldn’t be happier with the service we received! 41 boxes door to door from Phoenix Arizona to London England! As delays occurred to due the Covid pandemic, they were always very responsive to any and all questions we had regarding the status of our shipment, always replying within 24 hours. Our initial contact was also super helpful in what we needed to do to make sure everything made it through customs properly, and helpful with all the other things that needed to be processed. I must of sent 20 emails during the whole process, along with a few calls, and they never once treated me like a burden or a pain! Amazing!
I moved back to Puerto Rico and decided it best to hire someone to help me. I really hate moving which is why I figured it best. I wasnt disappointed in hiring Transparent for my move. They made it a lot easier than other moves I have had both solo and paid movers. I found them to be extremely informative and wonderful communication. Im happy everything came as it left and didnt have issues in terms of price, payment, nothing really. It was official and they were great. If it was for Tim and his moving team Id probably still be stuck trying to move my stuff lol. Im very appreciative to have found such great help as it is so hard to come by.
I would give 0 stars if I could. The move was successful with only one broken item but to deal with them was hell. The promises made were not kept. They did an evaluation by video chat of our items and grossly over estimated how much we had. Told us that would be absolutely the most it would cost and it would be re evaluated when the items were packed. This didn’t happen and it was half of their estimated bulk and I still had to pay the full amount. We had 19 boxes shipped from NC to PR and this cost almost 9k. When trying to speak with Management about a refund and the fact that the procedures didn’t happen as promised, they didn’t want to hear about it. They were nasty and extremely rude. I have never been spoken to so rudely. I wouldn’t recommend this company to my worse enemy.
I dont think there are enough positive adjectives to accurately describe this company as a whole. One thing I know is they are excellent with what they do. I had been given transparents info from a friend of mine who made an international move recently. Said it went so easy that it was surreal. I decided to give them a try as I trust my friend and know they wouldnt lie. He was right. The service I received was exceptional. They were extremely thorough and went through with a fine tooth comb. Now my price did go up slightly but I added more things to my inventory. Im not upset at all, my understanding was if I added more items my price would go up as that is common sense. I could have rid some items but I had done that prior to contacting them. These were all sure things I wanted to bring to start my new life. I have another friend to move and will be giving them the number to call.
I worked with Cory and the Operation Team at Transparent International to move from San Francisco to Luxembourg and it was a great experience. Very responsive and were able to keep me in touch on the whereabout of my boxes at all time. I strongly recommend !
Top knotch service. I didnt think moving could be as easy as Transparent had made it for me. They far exceeded my expectations and it was great. Never really thought I would say a move was great, usually its me moving myself and doing all the work being miserable. But fortunately this time around I wasnt the one risking my back lol. It was great from the start to the finish. My wife was happy, the movers were great with our children too. Our son who normally refuses to talk to anyone took well to Tony and his crew. He said when he grows up he wants to be a mover. I guess thats saying something for what it is worth. Thanks again all of you who are in front of and behind the scenes at Transparent. When explained all the work that goes behind it, you certainly dont get enough praise.
Good bunch of chaps over at Transparent. I initially spoke with a guy named Justin. Funny guy thats for sure. He made a stressful situation a little bit easier.When I initially got my quote I didnt know if I was going to France or to London. Was waiting for confirmation from work but Justin helped me out and provided a quote for both locations. I spoke with other companies that told me to call them back when I figure out my final destination lol. Gee thanks.After some back and forth we decided on France so I called Justin to book my shipment. I had to put down a deposit and complete some paperwork online. I sent a copy of my passport and was done for the moment. As part of my original email it mentioned what needed to be done for customs purposes so I started putting all of that together. Spoke with the consulate as recommended to confirm some information and then waited for my pickup.The crew that arrived was extremely pleasant to deal with. Ive moved locally a bunch of times and the crews attitude always sets the tone for the day. Luckily these guys had a good positive attitude and wanted to work hard and fast to get the job done. Where were these guys when I did local moves who charged by the hour lol. Javier was the crews foreman and he helped me with the paperwork I needed to complete at pickup. I walked thru the apartment with him and pointed out what was going and what was trash. Well trash for me cause I wasnt taking it. Javier said they would remove the items I wasnt taking and not to worry. That was helpful.The rest happened pretty quick. I cant remember all of the crews name but they all did a good job. We have some really good pizza not too far so I had my partner grab some food and drinks for the crew. After stopping for a quick bite to eat they finished loading everything into their truck and were gone. I will update my review when I get my delivery but if the experience at delivery is anything like its been up until now Im expecting a great time at delivery. Thanks to the entire Transparent crew for making a stressful situation not stressful.
Very frustrated.I am still waiting for my goods! I did not elect this company my shipper in SA did. They have been appalling to deal with and their communication horrific to say the least. I eventually got hold of a General Manager last week Friday after speaking to numerous people who were able to give me nothing, and who insisted he would come back to me to tell me where my goods are and promised me categorically that he would do so. Alas, he too, a week later, like all his people before him, have failed. The receptionist who answered the phone 10 minutes ago, tells me the following, she doesnt know who her manager is she doesnt know where he is she doesnt know when he will get back. She doesnt know who is next in charge in his absence So still 7 weeks later I have no idea where my precious goods are. To NOTE: The manager last week Friday told me that they have 6 weeks to honor their commitment to Executive who appointed them from SA and that is up the 31st of July.When I ask I am told we dont know exactly where your goods are, but we will find out and we promise when we know we will let you know, thats as much as I have today the 26th of July. Pathetic - shocking and sincerely hope that people read this review. I have spoken to two Marks, one Kayla, one Adam and a Shaun who was the only person who communicated in writing to me - and still nothing! Transparent nothing! Suggest they change their name, because they are sure as hell not Transparent. They are deserving of no stars but I had to click one for the review to move forward! Lets wait and see what happens next.
First off let me just say that Corey was super helpful and very reassuring (Oh , and patient!! HUGE plus cause I tend to ask A LOT of questions & this whole process gave me anxiety) I needed to ship some of my Abuelas antique furniture to my uncle in Ecuador. After getting some other quotes from a couple other places, this place;1. Was the most reasonably priced. I also felt like they didnt try and nickle and dime me for every little thing (trust me there are a lot of things)2. After reading so many other reviews I felt they were the most trustworthy with my irreplaceable goods.With that said, my Uncle received all of the furniture ON TIME and in excellent condition. Thank you guys so much for getting me through this whole process. Im super grateful!!! Will definitely be recommending you guys.
I couldnt give this company a 1 star review as I cant speak on the end service result, but I can speak on my experience trying to get a quote. Instead of instantly telling me how bad other companies are, calling things BS regarding quotes, etc, how about you guys focus on customer support and courtesy.I was told the following:1. No company will accept CC as a final payment for an international travel as it is illegal. Multiple co-workers reported this to not be true, but I could see this as a method to protect yourself as a company.2. I was told a company I got a quote from previously was unlicensed, had a bad review, and the price was so unrealistic that my stuff was gonna be missing. This company was recommended by a co-worker who just moved to the area I am moving to.3. I was basically quoted $11k to ship 1 vehicle and a few items (2 beds and 10 boxes).4. I was told I couldnt ship a vehicle that had a loan on it. I mentioned I wasnt active duty, but I was under a SOFA. He then informed me I absolutely could not ship a vehicle unless active duty so I need to pay that car off or I would end up paying thousands upon thousands when the car showed up overseas and had title issues. This is false as with a government contract under a SOFA you can request proper documentation from the bank holding the title.Maybe they are good, but no way I could trust this company with my personal assets.
I had no idea how my move would turn out because its my first move. I not used to moving at all. When I called them they were extremely helpful and polite. Not something I had really encountered when calling around. Many companies just want my money but they no care about my belongings. I needed assurance and that was what I received. I know I didnt need to look further because they were great. I am thinking about another international move some day so will be in contact for sure. Gracias.
This is a no frills, real deal type of company. They dont have time to mess around or b.s. their customers. Im a straightforward guy so it was much appreciated, especially when you have to move someone you care for. My aunt needed to move back and it had to be rather quick. These guys got it done and we didnt encounter any problems with the move. I handled all of it because my aunt doesnt speak English and also so she had someone to help her. But everyone was nothing but respectful and honest. I didnt expect things to go as smooth as they did. My aunt is pleased with outcome and cant thank Transparent enough for a job well done.
We moved in September, 2020 from London to USA and was supposed to have our belongings early December and surely before Christmas. Its now Jan 8, 2021, we sadly still have not received our shipment. We have not even been given an ETA. We have been for more than three months without our things, including our winter things and Christmas things. Its been tremendously inconvenient and distressful. But they dont care. We are looking for ways to escalate this to higher authority.
Thank you to Kenny and the team at Transparent for making our move a success. We appreciate the team wearing PPE and being mindful of masking (and gloving) up. It was a concern how moving would go during this time of COVID and they did an excellent job. A++ highly recommend. Thanks again Kenny
I booked my international move with Transparent international. They were very helpful and professional during the whole process. I was a nervous wreck in the beginning as I wasnt exactly sure what documents I needed to provide but they let me know exactly what was needed so by the time I was picked up everything was in order and I was ready to go. I am definetly using Transparent if I ever decide to relocate again!
Ive had many many moves before, but none have come close to Transparent for my international move. They were knowledgeable and honest, very upfront about fees and things. Very good quality company and people/movers. 10 stars.
This is a five star worthy company for sure, in fact I wish there were more stars to give them because they were so awesome. Ive had to move overseas more than once and it had always seemed a hassle. Well with my recent move, it was completely different. They set the bar very high in my book. I have some family that will be moving to the US and will be sure to have them use Transparent.
So I just paid this company 9,000 dollars to move my things overseas. Now they will not pay the moving company for the boxes and materials they used to pack my things. Now the moving company is coming after me for the money. Transparent International is a shady company!!!!!!! DO NOT WORK WITH THIS NIGHTMARE OF A COMPANY! Thomas and Richard were very ignorant, unprofessional, and disrespectful.
They lost or stole some of our things. Other things were broken or damaged. They completely trashed my lawnmower, stole my extension ladder, and no telling what else. I would NEVER use these people again!! And I paid almost $9000 to get it to the country I moved to, then had to pay ANOTHER $9000 to get it to my home. They didnt tell me that. They told me door to door which was a blatant lie!
Had a great experience working with this company. Simple and a quick turn around. They made the process very simple for myfamily and I . Thanks I will always recommend them
Skip is a very rude person. Used vulgar language at me on the phone because I ask him to stop calling me. This company calls at leadt 6x a day. When you ask them to stop calling and your not interested nor are you moving anywhere skip will turn on you by cussing you out. BEWARE!!!!!
I move from Dominican Republic to US to live with family here. My grandmother got really sick and passed away so I had no one else and needed to come here. My aunt moved using transparent and said they were good for my move international. I love the service they gave me, they no give me a hard time, they happy to help me. I tell them what I had belonging to me and my grandma. I thank my aunt for giving me connection to them so I move in my new country. Now I started my new life. °.°
I’ve called for moving quote over 10 days ago. A person said he will get back to me and never heard of him again. I called back and spoke with another consultant since the other one wasn’t available. After a discussion, I was supposed to receive a quote within couple of days. Still haven’t heard of them. Very unprofessional experience
How this company it’s still in business ?? .. scammers and liars …stay away .
To their credit, they called me right away when I filled out the online request for a quote. However, they refused to look at my things either by phone or in person in drawing up the estimate. Worse yet, most of the call was spent bad-mouthing the competition. 😳Minutes after the call, I received a written estimate that was 50% higher than average with less services included. They will tell you it is because they are “no BS.” But, really, it is because the estimate is inaccurate. Somehow, my list of household goods sprouted an extra sofa and an additional queen-sized bed 😂. If they can’t get the initial inventory straight, what other kinds of mistakes are they prone to making? No, thank you...
High quality moverHelped me out in a pinch in the middle of the pandemicFollowed protocol in terms of masks distancing and cleanlinessEven worked out a way to bring my motorcycle with meAfter this I don’t plan on moving for a long time but if I ever leave my country to come back to the USA I’m going to be calling transparent again
I have to say these guys were absolutely amazing. From the first consultation to the final delivery it was done with professionalism and grace. Can’t recommend them highly enough. They worked with our budget and was able to bring back most of my valuables. Would us them again if I ever needed to move back to the states. JB
I choosed to use transparents international movers for my move overseas. It went good to get my stuff to me. Took a couple weeks more than I wanted which upset me so I took one star for this. Boat issue or something. Would I use again. I think I would. It wasnt that bad in the end. Thanks to them for coming thru in the end.
My best friend has been thrown through a loop. They took $10,000 from her and has had her stuff in storage for 2 months. They are ripping her off. She wrapped EVERYTHING and they took it apart and re-wrapped just to charge her more! They still have her stuff and wont give her any information. AWFUL.
I don’t usually post but pay attention! Especially who moving overseas. They have the best price before they receive your items. Once they have all your stuffs, they will charge you extra for multiple reasons..... watch out
Hey its Danny boards from Brooklyn I own a clothing line in NYC named book and boards I had a big order to ship with some amazing fashion that I needed to get over seas and in just 8 days my guys received the items that was needed to do a last-minute fashion show . Amazing service 🙌.
These guys certainly have the tools for success when it comes to customer service and actually providing the service that most companies only promise over the phoneTo make a long story short since its a pretty dragged out process they set the bar high and were pretty much put at the top of my pile from the first conversation I had with my representing agent Ryan He explained erything and surveyed my home for an inventory of my belongings coming over seas with meThe big truck and container arrived on move day as promised with enough guys to get the job done right in the one day we had allowed for the elevator by my buildingIm still waiting for my delivery and will update the review when it comes but so far so good these guys really do great work
I tell Transparent I will crush u online or report good based on my shifting. They shift my house from NY to India. Went good so I report good to Transparent. Very good and like service.
They gave me a good price and were good to work with. They made an error and fixed it right away when I asked about it. Good communication.
Stay Away. They charged that old couple $20,000. Until that is resolved. Stay Away from this company.
Received shipment (20 boxes) after 15 weeks (instead of 8 weeks) in very bad shape. Items destroyed. Very bad experience.
Ive used them twice in the past 2 years. Reps are great & service is top notch. I will be recommending them to anyone i know making a move. Thanks guys!
Had a few problems with my move, Transparent made it right.
The best in interantional shipping and moving!These guy beat every competitor ive inquired with!!!
Good customer service
Total reviews rating 3.9
94 Reviews for Transparent International Movers 2023:
Review №1
2022-02-01We used Transparent for our move from San Francisco to Montreal, Canada, and we were very pleased with the whole experience. Communication and service was great from start to finish and all items arrived to destination in perfect condition. It took four weeks for the cargo to arrive from the day of pick-up, despite difficult circumstances for finding truck drivers amidst Covid and winter related obstacles. The final price was significantly higher than the original quote, but I accept all responsibility for this, as the price is based on volume and we ended up shipping a whole lot more than originally estimated, which I think is a common thing. Would highly recommend!
Review №2
2022-07-16I want to thank Cory and Naya for helping me with my move to Greece. I had to help my uncle move back home and It was really overwhelming. They made it simple and picked his stuff up in less than a week. They moved his three bedroom house including a car in a container for $19780. It was not cheap but I was stood up by other movers and I really needed to get out of out of the house we sold. Buyers were moving on next week. I wish I planned a little further ahead because they could have done it cheaper but I’m still appreciative because it all came to our house in Athens in perfect condition. Thank you Transparent International !
Review №3
2022-02-01We moved overseas during a difficult time for the shipping industry due to COVID. As anticipated, our shipments arrival was delayed. However, the customer service at Transparent International has been 5 stars every step of the way. I figure that with any international moving company, youre going to experience delays right now but you wont experience great customer service just anywhere. At the end of the day, their great customer service from people who truly want to help you is made the moving experience so much better. After it was all said and done, one of our items arrived broken. We ended up working with Sebastian, and he went above and beyond to make sure we left the situation with a positive outcome. He really went out of his way to help us, and we appreciate it so much! Would use this company again!
Review №4
2022-05-04Great experience from beginning to end. My initial contact person there was very patient with me since my move date kept getting pushed out. Once I agreed to use them, they were efficient with paperwork and punctual with everything. I moved from Boston USA to Sweden. Their prices are higher, but they include the port fees that many of the cheaper options did not cover. I guess you get what you pay for... and this was worth it.It wasnt fast (5 months door to door), but it was painless. No negatives.Well done!
Review №5
2022-01-12We had a very positive experience with Transparent International during the relocation of our belongings from the US to London. The sales team was very professional and provided accurate information around the quote and the expectations that we should have. Once we signed a contract, Transparent International promptly sent a team to retrieve our belongings in the US within a matter of days.Due to the unfortunate nature of broader container shipping industry delays due to COVID, it took substantially longer to receive our belongings than anyone could have foreseen. However, during this delay, Transparent International was always able to provide updated estimates for delivery and did everything in their power to ensure we were satisfied with understanding the latest status of our belongings.When the shipment arrived in the UK, the receiving agent team was very responsive, professional, and flexible with getting the belongings from port to our home during a time that suited us. They sent a very friendly and effective team to deliver every box into our flat, taking extra care to help us log the boxes against the inventory.Transparent International did everything in their power to re-compensate for the delays in shipping, despite them being out of their control (broader industry delays due to COVID). We had a very positive experience and would recommend them for use in the future!
Review №6
2022-02-23I want to say thank you to the Transparent team especially Steve who thoroughly explained the process to me and what to expect shipping to Australia. The whole process took longer than any of us expected and i wasnt happy about that but i cant blame Transparent for the delays at the port. I guess its just the way of the world now. They did offer me an air shipment if i was in a rush but that was a bit beyond my budget. Im writing this review because i received all my furniture and boxes in the same condition it left in and there team at delivery was also very pleasant and professional. If youre looking for a transparent move give them a call.
Review №7
2022-02-04From the very beginning transparent impressed me. They were the first to reach out and first to give me a price . I received quotes from other companies that were cheaper and some that were more expensive but what impressed me about them was there honesty about potential delays and guidance on how to prepare for the inevitable. My shipment from New York to Australia took 18 weeks which was definitely stressful but I guess that’s the way of the world right now. They were very accurate with there volume estimate but I did have a little more than we originally planned to bring which In turn led to an additional invoice so be prepared for that if you make changes. I received my goods with no damages and I can finally take a breathe. Thank you Steve and everyone else on the transparent team for getting my personals and entire life across the world!
Review №8
2022-02-01Transparent international did a great job with my relocation to the U.K. From corporate to the movers, every employee I spoke with was easy to work with and empathetic. A small item was damaged, and Sebastian from operations helped us quickly resolve it. I got real-time updates throughout the moving process and always felt like I knew where our shipping container was. Transparent International made my relocation simple during a stressful time!
Review №9
2022-02-17L had to relocate from NYC to London for work with only 2 months notice. Moving is stressful as is but moving to another country, its A LOT to say the least. With that said I got lucky when a friend told me about Transparent International. From the initial phone call to moving day, I cant say enough positive things. I would refer Transparent International to anyone. Everything you need to know about pricing is thoroughly explained over phone as well as in the contract as well as how long it can take for your things to arrive. I will definitely be using Transparent International again in 6 months when I return to NYC.
Review №10
2022-01-19Shipping is always a headache. Thank god my coworker told me about Transparent International. She had used them in the past to send some personal items into the UK, so i decided to use the same people. Shipping was made simple and the ins and outs were explained thoroughly so i did not have any surprise charges which is always a good thing. No damages and the shipping time fell right in their window. Great experience! BOOKMARKED !