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Trek Bicycle Massapequa in Massapequa Park
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Location on the map
Massapequa Park, Nassau County, New York, US
Payments
Phone: +1 516-798-5715
Site: https://www.trekbikes.com/us/en_...
Site: https://www.trekbikes.com/us/en_...
Opening hours
- Monday:Closed
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–6PM
- Sunday:12–5PM
Comments (118)
Amazing service. Fast and easy. My son’s first bike. He loves it. Will buy my daughter her first bike there also. LOL in a few years tho. She has time
Great service on this shop! Highly recommend this shop if you need service for your bike and also looking for a bike to own! This shop will work for you and deal with you bike within a day or two! People here are knowledgable and accommodate you in everything you need/looking for on a bike!
The staff was great, professional and helpful. I showed up to buy a first bicycle for my 3 year old grandson. Sunrise staff turned that wish around within 3hrs to make my grandson smiling from ear to ear as he sat on and tried to ride his new bike out the door...Thank you to an excellent staff and fantastic service.
Great experience there. I wanted another Trek and was given several options. The bike came in just under 2 weeks. Assembled with no issues.This was my second purchase there and I would go back.
The best service in the bike business is Sunrise Cyclery. I had a problem with installing a tube I purchased from the store for my 5 year old bike .I made a hole in the new tube and Kathy was so nice to replace the tube without any problem . Also , she explain to me the tire wasn’t good & cause to cut the tube . So I just purchase a new tire from them because their service was Excellent. If There’s a 6 star this is the place no question ask . I live locally & for sure I will give them my business . Thank you very much to Kathy & the rest of the staff . Very professional. Great job 👍👍👍👍👍👍
With the difficulty of purchasing new bikes these days due to high demand and very limited stock, Sunrise Cyclery was still able to track down the exact make and model bicycle that I was looking to order, and I had quicker than expected. Great communication all-around and a respected local shop.
The staff is very friendly and knowledgeable. Also, honest; they give you honest opinions on whats best for you, instead of trying to just sell you anything in the store. Have been there multiple times, bought multiple bikes from them, had bikes fixed quickly on the spot by them, and will continue to do business with them for all these reasons.
Great shop, very professional & helpful! Nice people here too. I live about 40 minutes away, but well worth the ride. I bought a bike last summer from them and recently a very nice bike rack for my truck, which they assembled and installed on my truck for me while I waited. Highly recommend and will return for all my bicycling needs. Good prices too! Thank you so much Sunrise Cyclery!
Everyone was nice and friendly and they work fast. I was told that the bike may take until sat afternoon to be finished with the training wheels but joe was able to finish it ahead of time which was perfect and I was able to give it to my nephew for his birthday present in time. I would buy from here again, very fast and friendly!!
All the staff was extremely helpful both on the phone and in person. It was a very easy transaction because the staff was so knowledgeable about my bike and the parts I needed to change my crankset. Going to continue coming here for all my bike needs.
I came to pick up my bike. The sales representatives had my bike out and ready with styrofoam protection covering the frame. I also bought a bell, front and rear lights along with a helmet. The staff were very informative about the products I wanted and help me to the fullest extent. All in all, this was a great experience.
Patronized this shop today. I was greeted by a friendly and gracious lady with pretty blue eyes. Despite my many questions, she was extremely patient and professional. She was also very knowledgeable about all the products I was purchasing. The store itself is very clean and well stocked. My experience was sterling and I shall be returning to patronize this business.
Sunrise Cyclery has always been my go to place since moving to Massapequa 20 yrs. ago. It is comforting to know that I will always receive the right kind of help to enhance my bike riding experience. I have confidence that the associates consider my individual needs and level of experience when providing recommendations for products.. I highly recommend Sunrise Cyclery for all biking services and purchases..
Frank and the rest of the staff were extremely knowledgeable about the bike I was looking for and accessories. After purchasing the Trek Verve 2 online, I went to pick up the bike on a Friday. I store had additional COVID precautionary measures in place for everyones safety. I drove 2 hrs to get to Sunrise Cyclery because everything was sold out in NJ but well worth the trip.
Great local bike shop, helpful employees, quick service, honest advise, thought I needed new tires but they told me I still had life in them, could have sold me more.
Ordered a Trek Roscoe 7 during the pandemic, great communication and service in a high stress time. Got the call to pick up the bike and the shop did their best to keep customers safe and comfortable. Couldn’t be more please with bike and experience, highly recommended!
The had the parts that I needed in stock. The staff member who helped me was very friendly and offered good advice about how to install the bike tube. She also offered information to assist with a future purchase.
I just had the best experience with Frank at Sunrise Cyclery. The demand for bikes during this public health emergency has made it very difficult to find a 20 bike in stock for my 6 year old daughter (who has been cooped up for months). I was lucky enough to find the model we wanted at Sunrise Cyclery but needed to arrange shipping and assembly because I live out of state. I spoke with Frank who was so helpful. He figured out the shipping - no problem. He worked with me to have a local dealership assemble the bike - no problem. This is a business that cares about finding a way to help the customer and make dads and daughters happy. Thank you, Frank!
Sunrise was one of the few places that had a bike in the size for my son. I was able to complete the purchase over the phone and it was ready for pickup sooner than they said it would be. My son loves his new bike and is so happy riding it.
Courteous and welcoming staff at Sunrise Cyclery. Conveniently open on Sundays. Anthony, the Service Mechanic acknowledged me right away, knew just how to fix my bike, and had it done within minutes. He let me watch and willingly explained things while working. Outstanding service and no sales pressure.
Great experience, got the bicycle I wanted (Trek Marlin 5 Volt Green ) on sale! I was measured on the bike and they ordered the correct size for me. I forgot to ask for a kick stand and the put one on for me on the spot while picking it up! Great service!
They have great customer service both in person and over the phone. I picked up my bike recently and I was very impressed by the COVID-19 precautions and the friendliness of the staff. I would return again.
Frank provided excellent service. He was very knowledgeable, professional and friendly. Originally we went to Brands in Wantagh to look for a bike for our daughter for her birthday. The Level of service was unmatched to the service Frank provided, which is why we gave Sunrise Cyclery our business.
Quality products and amazing service. Friendly and knowledgeable. Expensive? A bit. But well worth the extra money for great bikes and accessories. They were very patient with myself and my daughter.
The service, workmanship and experience was great from start to finish, which is especially valuable in a time of high demand for sales and repairs. They easily communicated the time of repair and finished ahead of schedule. Would highly recommend!
This has to be one of the best cyclery establishments ever!I brought in two products to be assembled and received both back in a timely fashion.The store was clean and orderly. Behind the register, in a safe section, one could see the state-of-art repair shop. One glance of their work station, made me feel comfortably assure that I was in the right place.If the the interior layout wasnt enough, the customer service was a complete homerun. This family oriented business, displays old fashion etiquette with a modern ambiance.With respect, courtesy, care and professionalism, Sunrise Cyclery is the kind of business that reminds one of what American and international businesses should provide...worldwide excellence.Thanks again, guys!Joe - Long Island
Always great service. I recently had a flat tire while on a ride. Walked the bike 3 miles to Sunrise Cyclery. They put a tube in and I was back on the road in around 10 minutes.Great staff, great service, all the time.
Awesome service. My Trek bike was ready exactly when they said it would be. I am one happy customer. Thank You Sunrise Cyclery.
Im an out of state buyer. (They had a leftover Madone and the sale price was great.) I called and spoke to both Joe and Frank and after talking to them I felt completely comfortable purchasing a Madone sight unseen. I also wanted to make some changes upgrades and they accommodated with ease. The price was VERY competitive with online shops and their willingness to work with me was appreciated.They shipped the bike quickly and it was packed better than I expected. My local bike shop even gave them kudos for their quality of the shipment.I took the bike for a couple of rides and its everything they said it would be and more!They earned a fan from Cape Cod Massachusetts.Two thumbs up!!!👍👍🚴♂️
Great experience...purchased both bikes here last year...followed with spring tune up...honest, affordable, and friendly...check them out!
In my opinion, they are one of the best in NY. I have gotten all my bike from here since I was 6 yrs old, when it was Schwinn bikes. That was 37 years ago growing up in Massapequa.
Great service. knowledgeable. I bought 4 bikes in the last 4 years. always buy local.
July 10, 2020 UPDATE:After unsuccessfully trying twice to communicate with the company directly, I opened a PayPal dispute to try to get a refund. PayPal decided in my favor and refunded my payment today. There is no record in the dispute of Sunrise responding in any way. Avoid this business.June 24, 2020I placed an order on June 4 for three items, all of which were listed as in stock. I did not receive an order confirmation, though full payment was accepted via PayPal immediately. When I hadnt received my items after ten days, I wrote Sunrise asking about the status of my order. No response. I wrote them again one week later, again no response.I am completely OK with delayed shipping due to Covid. I am NOT OK with Sunrise not sending me an order confirmation, nor with them ignoring two requests for information.I suggest potential customers shop elsewhere, until this family business is operating normally.
Customer service was excellent. I had an issue with a missing item in my order and was well taken care of. Very professional and easy to work with, highly recommended!
Nice people nice environment they have a lot of product the service was A++++ and they were the only shop to have the bike I was looking for within 150 miles of my location 👍🏼👍🏼👍🏼
Placed an online order for Speedplay pedals w/Cleats but they only sent the cleats...no pedals. Definitely inconvenient because I now have to wait an additional 5 days (w/Memorial Day holiday) for the correct product to arrive AND make a trip to the post office to send back the incorrect cleats that were sent. The moral of the story is that you have to weigh whether the potential inconvenience of an error is worth the savings of a purchase from an online vendor.
Called to get the water bottle holder on my bike looked at (screw needs replacing). First call, someone put me on hold without talking to me and never came back.Second phone call someone picked up and then told me I would have to drop my bike off and leave it for at least three weeks to have the water bottle holder fixed.Keeping my bike for a MONTH for a water bottle holder? Are you out of your mind?No thanks.
They are wonderful at Sunrise Cyclery.I bought my oldest daughters bike there and she rides it everywhere with no complaints. I purchased my younger daughters bike online, but they had no problem finishing the assembly for me.
Very knowledgeable and friendly family owned shop. Patiently answered questions and provided valuable insight towards my purchase. Hassle free purchasing and cancelation policy.
We were looking for a new bicycle for our daughter’s birthday and the process was made simple. The bike was ready in minutes and all our questions were answered. Thank you Sunrise Cyclery!
Great experience very friendly knowledgeable staff ! Glad I choose this shop even though I live out east.
Staff really knew their stuff, super friendly and helpful
Great customer service. High quality products. They’ll also store the bike you purchased until the day you need it!
Great experience at Sunrise Cyclery. Beautiful bikes and very helpful, friendly and professional staff!
Just started getting into riding & this place is great!! Staff is friendly & knowledgeable. Definitely plan on making this my shop.
Excellent family-run business for many years purchased a bicycle there almost 20 years ago brought it back recently for a few updates outstanding service, prices and personnel you cant go wrong when youre dealing with family. The dinosaur lives on thanks to the good people at Sunrise Cyclery
Kathy, the sales rep was extremely knowledgeable and helpful. She answered all my questions and made sure I had the correct bike for my abilities, as well as the helmet and bell.
I wish I remembered the sales associate that assisted me when I came in but he was very helpful and attentive to my needs and even the woman ringing me up was very friendly as well. Highly recommended.
Friendly, professional and highly skilled staff. Good prices. Massapequa Cyclery will always be my first choice when purchasing bicycles and parts.
A great family run business right here in Massapequa.And they are very knowlegible and helpful. And fair prices.I gotta check out their West Babylon shop soon.
Assembled trike 1-2 weeks ahead of promised date. Helped pack my car with trike. Saved $100 one what I would have been charged locally. Worth the 20 minute drive.
The store is very easy to get to by Train, and you can carry a Bicycle of the Train, as long as you have a Bicycle Permit. I like having a store that has good customer service, and has good quality parts, and good service.
This cycle shop had a wide variety and the sales people knew exactly what I needed. They had plenty of time to help me and were very accommodating. I highly recommend this cycle shop
Very helpful staff. Brought an old Canondale in for repair and they offered me a few solutions and were very fair. Shop and service you bike locally in Massapequa
Great service, ordered a part that I needed and it came within 2 days. Friendly employees.
Great selection of accessories (I wasnt shopping for a bike). Also a great rental program that we plan to use on a warmer day!
The service is top notch! i live about 40 minutes east but still come to the shop because the mechanics really know what they are doing and take pride in their work.
Went in, waited 5 minutes without a greeting or any kind of acknowledgement from the people right there in the store and left. Small time, poor customer service.
My new bike is awesome and the people are really professional, kind and helpful.
Great service and friendly staff. My son loves his new bike.
Friendly, helpful and informative staff! They offer a variety of options for your price range and explain all the options on each bike
Excellent service on my bicycle (new shifters) Very pleasant and thorough staff even during a pandemic!!!
It was great they had what I wanted. Now Im riding again
Great service and staff. I recommend them to tune any bike.
I love this place. Friendly, knowledgeable staff & conveniently located. I would recommend Sunrise Cyclery to everyone. ❤️
Good prices the staff know their stuff and louis is a great bike mechanic
Excellent Bike Shop, Top Shelf repairs and high qualilty bikes for sale.
We went there to get bikes and they were not very nice, but they fixed one of my tires for free
Great staff, my bike came back looking new.
Friendly staff, lots of patience with kids. High end bikes too. Highly recommend.
Friendly and knowledgable folks, they keep me and my bike safe and on the road riding.
Great repair job. I would highly recommend them.
Fast service. Great bike. Brought it right out to the car.
Very helpful and nice people here. Great customer service
I always know they will do the right thing. I completely trust them with my bike.
Very nice people. Nice bikes and accessories.
Awesome shop everyone was really nice and super helpful!
Great customer service and very quick
The are awesome they have helped me a great deal everytime I come in
Great customer experience, highly recommend.
They such amazing customer care. They are fast and affordable.
Very friendly staff with a good selection. Will definitely return.
Amazing service and knowledgeable staff.Owners are the best!
Great staff, incredibly knowledgeable and extremely helpful.
Great place for your bike!
Excellent service. Thank you!
Fair prices, friendly and knowledgeable staff.
Very nice beautiful shop and extremely nice people to give business to
Friendly and knowledgeable. Would recommend to all!
Extremely knowledgeable, friendly and accommodating staff!
Good selection of quality products. Friendly service.
Extremely nice and excellant work very professional
Wonderful place to shop. Great folks.
Good quality work and a friendly smile.
Great store, very professional
Great service and excellent quality!
Very friendly and knowledgeable
Great customer service
Very nice selection in store
Great service ,friendly staff
Great customer service!
Very nice and professional.
Staff is very helpful and knowledgable.
Very friendly and knowledgeable
Quick efficient repairs.
Excellent and expedited service
Good service
Excellent 👌 ,, the service is very good, they are very friendly, and very professional, the prices are accessible, I really liked the store, you have to visit the 😉
Total reviews rating 4.9
118 Reviews for Trek Bicycle Massapequa 2023:
Review №1
2022-04-06Great shop friendly experienced staff. Bought a new Trek there actually two. Staff is responsive unlike the other bike shop nearby that is called B_ _ _ _ s. They wouldnt even assemble a 900 dollar bike we were 95% sure we wanted. We had purchased two other bikes previously. B______ds never calls you back when you want to purcg6 a bike. Trek Mass is the place to go.New stand is great.
Review №2
2022-04-25So I would like to say the customer service is great here! Brought my wifes bike in for a simple braking adjustment and they were able to fix it within 10-15 min for near to nothing. Truly appreciative for the attentiveness. Compared to that other bike store in Wantagh where I found they were quick to find issues and over charged for the service, this is a diamond in the rough! Thank you and I will be coming back here!
Review №3
2022-07-03Fantastic service that goes way above and beyond. I only came here because they had something in stock I couldn’t find elsewhere, but ended up choosing them to service my bike. They did a great job and even fixed some things they didn’t have to (noticed when I got home) as an extra touch. They spent plenty of time with me helping me solve some problems I had been trying to figure out and I left there so much happier with my bike. Highly recommended personalized experience - go meet them!
Review №4
2022-05-17The staff are very friendly and professional. They’ve always gone the extra mile when ordering something that wasn’t in stock. I wish they had more cycling clothing but it is what it is. They’ve got pretty much everything else you need for your bike. Store is very clean and organized.
Review №5
2022-05-16I appreciate all the hoops these guys had to jump through to get me my bike. Sebastian and Liam were professional, but also had great attitudes. They called when they said they would call. They definitely went the extra mile. Thank you!
Review №6
2022-05-24Super friendly staff & great service. I came in with a damaged bottom bracket, and they were able to make the necessary repair(s) & get me back on the road within the hour. I will definitely return.
Review №7
2021-11-13What can I say? Great staff, knowledgeable and understanding. Practically had a new bike built. No issues.
Review №8
2021-09-20Very happy with their service. Brought my bike in at 11am and was ready for pick up by 3pm. What’s better than same day service! Bill and the supporting staff in Massapequa were fantastic on all levels and I will not hesitate to use them again for any bicycle services. I was also very happy with their pricing. Very fair and reasonable.5 Stars all day ✔️
Review №9
2021-05-15This place is amazing. I ordered two bicycles and they had them ready in 2 weeks. They really care about the build and quality behind their work. Very professional and helpful. I will be using them in the future for any purchase of a new bicycle.
Review №10
2021-03-22Very knowledgeable. My wife and I felt very confident we were sold the bikes best suited to our needs and experience levels. We could not be happier and will be going back for our family’s bike needs!